AVAYA 62520T STUDY GUIDE Avaya 62520T Practice Test www.nwexam.com PDF Avaya Experience Platform Supervisor Proficient 62520T Certification Study Guide Avaya 62520T Certification Exam Details Avaya 62520T certifications are globally accepted and add significant value to any IT professional. The certification gives you a profound understanding of all the workings of the network models and the devices that are utilized with it. NWExam.com is proud to provide you with the best Avaya Exam Guides. The Avaya 62520T Exam is challenging, and thorough preparation is essential for success. This cert guide is designed to help you prepare for the Experience Platform Supervisor Proficient certification exam. It contains a detailed list of the topics covered on the Professional exam. These guidelines for the Experience Platform Supervisor Proficient will help guide you through the study process for your certification. To obtain Avaya Experience Platform Supervisor Proficient certification, you are required to pass Experience Platform Supervisor Proficient 62520T exam. This exam is created keeping in mind the input of professionals in the industry and reveals how Avaya products are used in organizations across the world. 62520T Experience Platform Supervisor Proficient Sample Questions 1 www.nwexam.com PDF 62520T Avaya Experience Platform Supervisor Proficient Exam Summary ● ● ● ● ● ● ● ● ● Exam Name: Avaya Experience Platform Supervisor Proficient Exam Code: 62520T Exam Price: $125 USD Duration: 30 minutes Number of Questions: 20 Passing Score: 70% Exam Registration: Avaya Learning Center Sample Questions: Avaya 62520T Sample Questions Recommended Practice: Avaya Experience Platform Supervisor (ASUC0101) Practice Test Topics covered in the Avaya Experience Platform Supervisor Proficient 62520T Exam Objectives Navigate and handle basic actions on Avaya Workspaces Manage and communicate with agents Manage voice interactions Use the Proactive Outreach feature Use Call Recording Use monitoring features to observe and coach an agent Use monitoring features to barge into an agent Utilize Real-Time reports Add components to a Real-Time report Customize Real-Time reports Utilize Historical Reports Create Historical and Dossier reports Customize Historical reports What type of questions are on the Avaya 62520T exams? ● ● ● ● ● Single answer multiple choice Multiple answer multiple choice Drag and Drop (DND) Router Simulation Testlet 62520T Experience Platform Supervisor Proficient Sample Questions 2 www.nwexam.com PDF Experience Platform Supervisor Proficient 62520T Practice Exam Questions. Grab an understanding from these Avaya 62520T sample questions and answers and improve your 62520T exam preparation towards attaining a Avaya Experience Platform Supervisor Proficient Certification. Answering these sample questions will make you familiar with the types of questions you can expect on the actual exam. Doing practice with Experience Platform Supervisor Proficient Experience Platform Supervisor Proficient questions and answers before the exam as much as possible is the key to passing the Avaya 62520T certification exam. 62520T Avaya Experience Platform Supervisor Proficient Sample Questions:01. In what way can supervisors customize Historical Reports to better assess agent performance over time? a) By excluding data older than one month b) By incorporating peer comparison metrics c) By focusing solely on positive performance indicators d) By including only high-priority interactions Answer: b 02. What is an effective use of monitoring features for coaching agents in Avaya Workspaces? a) To provide instant feedback during calls b) To reduce the frequency of coaching sessions c) To replace traditional training methods d) To solely focus on underperforming agents Answer: a 03. How does creating Dossier reports benefit strategic decision-making? a) By focusing exclusively on external data b) By automatically deciding agent shifts c) By limiting data to only recent interactions d) By compiling comprehensive data across multiple interactions Answer: d 62520T Experience Platform Supervisor Proficient Sample Questions 3 www.nwexam.com PDF 04. Which features can be added to a Real-Time report in Avaya Workspaces? (Choose Two) a) Agent status indicators b) Customer satisfaction scores c) Call duration statistics d) Predictive customer needs analysis Answer: a, c 05. When a supervisor uses the "barge-in" feature, what happens? a) The call is recorded automatically b) The supervisor can join the call and interact with both the agent and the customer c) The call is transferred to another agent d) The call is placed on hold Answer: b 06. Which feature allows a supervisor to provide real-time feedback to an agent during a call? a) Call transfer b) Silent monitoring c) Whisper coaching d) Call recording Answer: c 07. What is the main benefit of using the Call Recording feature in Avaya Workspaces? a) To archive customer interaction data for future reference and quality assurance b) To generate real-time reports c) To configure agent workstations d) To handle billing processes Answer: a 08. How can a supervisor initiate communication with an agent in Avaya Workspaces? a) By using an external communication tool b) By sending an email to the agent c) By configuring the agent's phone settings remotely d) By sending a direct message through the workspace chat feature Answer: d 62520T Experience Platform Supervisor Proficient Sample Questions 4 www.nwexam.com PDF 09. When creating Dossier reports, what unique feature can be utilized to enhance data presentation? a) Real-time updating of data b) Integration with external data sources c) Advanced graphical data representations d) Automated data cleansing processes Answer: c 10. When using the Proactive Outreach feature, what must be ensured for compliance with communication regulations? (Choose Two) a) Opt-in by customers for receiving communications b) Use of pre-recorded messages for all interactions c) Regular updates to the outreach strategy d) Transparency about the nature of the outreach Answer: a, d Not every IT certification is intended for professionals, but Avaya certification is a great deal. After achieving this Avaya 62520T, you can grab an opportunity to be an IT professional with unique capability and can help the industry or get a good job. Many individuals do the Avaya certifications just for the interest, and that payback as a profession because of the worth of this course. 62520T Experience Platform Supervisor Proficient Sample Questions 5
