Fixing the Issue of QuickBooks Multiuser Mode Not Working
Is your QuickBooks multi-user mode not working? If so, read this guide until the end to
resolve it. Multi-user mode allows users to share the company file with various people so
that they can work on it at the same time. However, some factors, such as firewall/antivirus
settings, incorrect hosting settings, not installing QuickBooks on the server, or incorrect user
permissions, can affect the functioning of multi-user mode and disturb the workflow. In this
blog, we will explain how to resolve such issues completely.
Reasons Behind Multi-User Mode Issues
Below, we have discussed some possible reasons that can trigger multi-user mode issues in
your QuickBooks program.
1.If you did not install QuickBooks on the server, it can create issues when working in the
multi-user setup.
2.Poorly configured hosting settings can prevent the access of company files in multi-user
mode.
3.A firewall or antivirus software disallows the communication between user computers,
further triggering this issue.
4.Sometimes, the database server glitches prevent the opening of company files.
5.When Windows file permissions are not correctly set, it can cause interruption and lead to
multi-user mode errors.
Solutions To Resolve Multi-User Mode Issues
Multi-user mode issues block access to company files and disrupt the workflow. However,
these errors can be fixed by performing some troubleshooting steps. Here, we have listed
suitable solutions which will help you to resolve the issue.
Solution 1: Install QuickBooks Database Server Manager
1.Before following the steps, make sure to have the installation file.
2.Close QuickBooks.
3.Open the setup file you downloaded( Setup_QuickBooks.exe).
4.Follow the instructions on the screen.
5.Keep your product or license numbers ready.
6.Choose the installation type you want: “Custom” or “Network Options.”
: 7.Click “Next.” Avoid selecting “Express.”
Note: The Express option will overwrite your previous version of QuickBooks Desktop.
8.Choose the appropriate option and click “Next.” Both options will install the Database
Server Manager.
9. You should select the option below if you want to keep Database Server Manager and
QBDT on the server.
10.“I’ll be using QuickBooks Desktop on this computer, AND I’ll be storing our
company file here so it can be shared over our network.” This is the recommended
option.
11.If you only need the Database Server Manager, select “I will NOT be using QuickBooks
Desktop on this computer.”
12.Complete the remaining on-screen instructions and click “Install” when ready.
Note: QB will make a new Windows user for each QB DB Server Manager version. For
instance, Database Server Manager 2023 will be listed as QBDataServiceUser33.
13.Allow the QBDataServiceUserXX (where XX is the user number) permission to access the
folders containing your company files.
Note: Provide Windows admin rights and folder permission and configure your firewall
settings to avoid multi-user mode issues in QuickBooks.
Solution 2: Switch On hosting on the server computer
1. Open QuickBooks.
2. Navigate to the File menu.
3. Hover over Utilities to reveal the options.
4. Select Host Multi-User Access from the list.
5. Click Yes to confirm and activate hosting.
Conclusion
By following the above solution, you can easily fix the QuickBooks Multi-user Mode Not
Working issue and ensure a smooth access of company files in multi-user environment.