Troubleshooting Platform C
HAMILTON-C1
HAMILTON-C2
HAMILTON-C3
HAMILTON-T1
HAMILTON-MR1
Troubleshooting Platform C
Doc.no: 624485/00
May 2012
Page 1 of 42
Doc.no: 624485/00
May 2012
Troubleshooting Platform C
Table of Contents
1 Copyright ................................................................................................................................................................................... 4
2 Conventions .............................................................................................................................................................................. 5
2.1
2.2
2.3
Typographic Conventions ........................................................................................................................................................................ 5
Expressions ............................................................................................................................................................................................. 5
Foreword.................................................................................................................................................................................................. 5
3 Technical faults ......................................................................................................................................................................... 6
4 Troubleshooting Service Software ........................................................................................................................................ 37
4.1
4.2
4.3
Adjustments and calibrations................................................................................................................................................................. 37
Component Tests .................................................................................................................................................................................. 38
System Tests ......................................................................................................................................................................................... 42
Device’s response alarm or message
Alarm or message ............................. page
Alarm or message ............................. page
Alarm or message ............................. page
Battery 1 Calibration required ......................... 21
Battery 1 Defective ......................................... 25
Battery 1 Temperature high ............................ 22
Battery 1 Wrong battery .................................. 24
Battery 2 Calibration required ......................... 22
Battery 2 Defective ......................................... 25
Battery 2 Temperature high ............................ 22
Battery 2 Wrong battery .................................. 24
Battery low ................................................ 23, 24
Battery power loss .......................................... 24
Blower service required .................................. 10
Check Flow Sensor tubing .............................. 12
CO2 calibration needed .................................. 15
CO2 sensor faulty ........................................... 15
Device temperature high ................................ 14
Disconnection on Ventilator side ...................... 7
Fan failure ....................................................... 25
Loss of external power .................................... 20
Oxygen supply failed ......................................... 7
Pressure not released ..................................... 11
Preventive maintenance required ................... 25
Real time clock failure ..................................... 19
Replace HEPA filter ........................................ 17
Safety ventilation 331001 ................................ 30
Safety ventilation 332001 ................................ 30
Safety ventilation 341001 ................................ 30
Safety ventilation 341002 ................................ 30
Safety ventilation 341003 ................................ 30
Safety ventilation 341004 ................................ 30
Safety ventilation 341005 ................................ 31
Safety ventilation 343001 ................................ 31
Safety ventilation 346002… ............................ 31
Safety ventilation 383001 ................................ 31
Safety ventilation 383002 ................................ 31
Safety ventilation 383003 ................................ 31
Safety ventilation 383004 ................................ 31
Safety ventilation 383005 ................................ 31
Safety ventilation 383006 ................................ 32
Safety ventilation 383007 ................................ 32
Safety ventilation 385001 ................................ 32
Safety ventilation 385002 ................................ 32
Safety ventilation 385003 ................................ 32
Safety ventilation 386001 ................................ 32
Technical Event 231002 .................................... 7
Technical Event 231003 .................................... 7
Technical Event 231004 .................................... 7
Technical Event 231005 .................................... 7
Technical Event 231007 .................................... 8
Technical Event 231008 .................................... 8
Technical Event 231009 .................................... 8
Technical Event 231010 .................................... 8
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May 2012
Troubleshooting Platform C
Technical Event 231012 ................................. 10
Technical Event 231013 ................................. 10
Technical Event 231014 ................................. 10
Technical Event 231018 ................................. 11
Technical Event 231019 ................................. 11
Technical Event 231020 ................................. 11
Technical Event 231022 ................................. 11
Technical Event 232002 ................................. 11
Technical Event 232003 ................................. 11
Technical Event 232005 ................................. 11
Technical Event 232006 ................................. 12
Technical Event 232008 ................................. 13
Technical Event 232029 ................................. 14
Technical Event 232030 ................................. 14
Technical Event 232034 ................................. 15
Technical Event 232035 ................................. 15
Technical Event 233001 ................................. 15
Technical Event 233002 ................................. 15
Technical Event 233003 ................................. 16
Technical Event 233004 ................................. 16
Technical Event 233005 ................................. 16
Technical Event 233006 ................................. 17
Technical Event 243001 ................................. 17
Technical Event 243002 ................................. 17
Technical Event 243003 ................................. 18
Technical Event 243004 ................................. 19
Technical Event 243005 ................................. 19
Technical Event 243006 ................................. 19
Technical Event 244011 ................................. 24
Technical Event 244014 ................................. 25
Technical Event 246002 ................................. 25
Technical Event 246004 ................................. 25
Technical Event 246005 ................................. 25
Technical Event 246006 ................................. 26
Technical Event 246007 ................................. 26
Page 3 of 42
Technical Event 246008 ................................. 26
Technical Event 246009 ................................. 26
Technical Event 246010 ................................. 26
Technical Event 249001 ................................. 26
Technical Event 249002 ................................. 26
Technical Event 249003 ................................. 26
Technical Event 249004 ................................. 26
Technical Event 249010 ................................. 26
Technical Event 249011 ................................. 27
Technical Event 249012 ................................. 27
Technical Event 249020 ................................. 27
Technical Event 281001 ................................. 27
Technical Event 281002 ................................. 27
Technical Event 281003 ................................. 27
Technical Event 281004 ................................. 27
Technical Event 281005 ................................. 27
Technical Event 283001 ................................. 29
Technical Event 283003 ................................. 29
Technical Event 283004 ................................. 29
Technical Event 283005 ................................. 29
Technical Event 283006 ................................. 29
Technical Event 283007 ................................. 29
Technical Event 284002 ................................. 29
Technical Event 284003 ................................. 29
Technical Event 284004 ................................. 29
Technical Event 285001 ................................. 29
Technical Event 285002 ................................. 30
Technical Event 285003 ................................. 30
Technical Fault 431001 ................................... 33
Technical Fault 431002 ................................... 33
Technical Fault 431004 ................................... 33
Technical Fault 431005 ................................... 34
Technical Fault 431006 ................................... 34
Technical Fault 431007 ................................... 34
Technical Fault 431008 ................................... 34
Doc.no: 624485/00
Technical Fault 431009 ................................... 34
Technical Fault 431010 ................................... 34
Technical Fault 431011 ................................... 34
Technical Fault 431012 ................................... 34
Technical Fault 431013 ................................... 34
Technical Fault 431014 ................................... 35
Technical Fault 431015 ................................... 35
Technical Fault 431016 ................................... 35
Technical Fault 432001 ................................... 35
Technical Fault 432002 ................................... 35
Technical Fault 433001 ................................... 35
Technical Fault 444001 ................................... 35
Technical Fault 444002 ................................... 35
Technical Fault 444003 ................................... 35
Technical Fault 444004 ................................... 35
Technical Fault 444005 ................................... 36
Technical Fault 446001 ................................... 36
Technical Fault 446002 ................................... 36
Technical Fault 446003…446021 ................... 36
Technical Fault 446022 ................................... 36
Technical Fault 446023 ................................... 36
Technical Fault 446024 ................................... 36
Technical Fault 446025 ................................... 37
Technical Fault 446026 ................................... 37
Technical Fault 446027 ................................... 37
Technical Fault 446028 ................................... 37
Technical Fault 481001 ................................... 37
Technical Fault 481002 ................................... 37
Technical Fault 483001..483008 ..................... 38
Technical Fault 485001 ................................... 38
Technical Fault 485002 ................................... 38
Technical state failed ....................................... 38
Touch not functional ........................................ 28
Unknown part number ..................................... 37
Vent outlet temperature high ............................. 9
May 2012
Troubleshooting Platform C
1 Copyright
© 2011 HAMILTON MEDICAL AG. All rights reserved. Printed in Switzerland. No part of this publication may be reproduced or stored in a
database or retrieval system, or transmitted in any form or by any means, electronic, mechanical, or by photocopying, recording, or otherwise,
without the prior written permission of HAMILTON MEDICAL AG.
This document may be revised or replaced by HAMILTON MEDICAL AG at any time and without notice. You should ensure that you have the most
current applicable version of this document; if in doubt, contact the technical support department of HAMILTON MEDICAL AG, Switzerland. While
the information set forth is believed to be accurate, it is not a substitute for the exercise of professional judgement.
Nothing in this document shall limit or restrict in any way HAMILTON MEDICAL AG’s right to revise or otherwise change or modify the equipment
(including its software) described herein, without notice. In the absence of an express, written agreement to the contrary, HAMILTON MEDICAL
AG has no obligation to furnish any such revisions, changes, or modifications to the owner or user of the equipment (including software) described
herein.
The equipment must be operated, serviced or upgraded only by trained professionals. HAMILTON MEDICAL AG’s sole responsibility with
respect to the equipment and its use is as stated in the limited warranty provided in the operator`s manual.
Product and company names mentioned herein may be the trademarks of their respective owners.
HAMILTON MEDICAL AG will make available on request, component parts lists, descriptions, calibration instructions, or other information that will
assist the user’s appropriately trained personnel to repair those parts of the equipment designated by HAMILTON MEDICAL AG to be repairable.
Manufacturer
Representative in USA
HAMILTON MEDICAL AG
Via Crusch 8
CH-7402 Bonaduz
Switzerland
Phone: (+41) 81 660 60 10
Fax: (+41) 81 660 60 20
info@hamilton-medical.com
www.hamilton-medical.com
HAMILTON MEDICAL Inc
4990 Energy Way
Reno, NV 89502
PO Box 30008
Reno, NV 89520
Toll-free: (800) HAM-MED 1
Or: (800) 426-6331
Fax: (775) 856-5621
Page 4 of 42
Doc.no: 624485/00
May 2012
Troubleshooting Platform C
2 Conventions
2.1 Typographic Conventions
Effect
Example
Function
[xx]
[C2] HAMILTON-C2 only
[C1] HAMILTON-C1/T1 only
[T1] HAMILTON-T1 only
Only valid for the product for the product
within the brackets
2.2 Expressions
Expression
Example
Explanation
Trigger condition
PventControl < (Set pressure - 2mbar) for more than 5s
Conditions which lead to the triggering of the technical fault
Cancel condition
PventControl ≥ (Set pressure - 2mbar)
Conditions which cancel the technical fault
Priority
H
H  High priority alarm
L  Low priority alarm
2.3
Foreword
Follow suggested troubleshooting steps in order. Follow these steps when troubleshooting:
1. Confirm that test configuration is correct.
2. If replacing components, repeat the applicable test following each replacement. If the test passes successfully, repeat all tests in order (see
Section Service Software).
3. If a problem cannot be resolved, enter a customer event report (CER) on the HAMILTON MEDICAL AG online help desk
(https://hamilton.ky2help.com).
Export event log and Device report for failure analysis.
Check regularly the knowledge base of the ky2help for latest information and troubleshooting.
Page 5 of 42
Doc.no: 624485/00
May 2012
Troubleshooting Platform C
231001 Pressure
Controller
Pressure Low
231002 Pressure
Controller
Pressure High
Disconnection on
Ventilator side
H PventControl < (Set pressure 2mbar) for more than 5s
PventControl ≥ (Set
pressure - 2mbar)
Technical Event
231002
PventControl ≤
(PSafetyLimit10mbar)
231003 Flow Controller
Flow Low
Technical Event
231003
231004 Flow Controller
Flow High
Technical Event
231004
231005 Inspiration
Valve Leak
231006 O2 Controller
Flow Low
Technical Event
231005
Oxygen supply
failed
H [C1] PventControl or Paw >
PSafetyLimit AND
PventControl and Paw after 1s
not ≤ (PSafetyLimit – 10mbar)
[C2] PventControl >
PSafetyLimit AND
PventControl after 1s not ≤
(PSafetyLimit – 10mbar)
H Qvent < (Set flow - 200ml/s) for
more than 5s, where by Set flow
= Qvent Set flow + Set flow from
the Baseflow regulator
H Qvent > (Set flow + 200ml/s) for
more than 5s, where by Set flow
= Qvent Set flow + Set flow from
the Baseflow regulator
H [C2] Qvent > 2l/min when Set
flow = 0 for more than 250ms
H QO2 < (Set flow - 20%) for more
than 250ms AND Set flow ≥
1ml/s AND Set flow < 100l/min
Description
Page 6 of 42
Trigger condition
Cancel condition
Service software
page No.
Device's response
alarm or message
Priority
id number
(internal use)
3 Technical faults
Action required
- Check for leaks
- Check ambient valve [C2]
- Check Pvent_Control
- Check Pvent_Control
- Check Paw [C1]
- Perform pressure calibration
- Perform flow sensor calibration [C1]
- Check inspiratory valve
- Perform inspiratory valve calibration
2108
2204
2201
2201
2341
2341
2347
2107
2342
Qvent ≥ (Set flow 200ml/s)
- Inspiration outlet obstructed
- Check Qvent sensor
- Check Inspiratory valve [C2]
2202
2107
Qvent ≤ (Set flow +
200ml/s)
- Check Qvent sensor
- Check Inspiratory valve [C2]
2202
2107
Qvent = 0 when Set - Check Inspiratory valve [C2]
flow = 0
- Check Qvent sensor
QO2 ≥ (Set flow - Check HPO Supply if in specs (2.8 to 6
20%) for more than
bar , Medical Oxygen)
10ms AND Set flow ≥ - If HPO is available check O2 Mixer
10ml/s
Doc.no: 624485/00
2107
2202
2112
May 2012
231007 O2 Controller
Flow High
Technical Event
231007
H QO2 > (Set flow + 200ml/s) for
more than 5s
231008 O2 Valve Leak
Technical Event
231008
Description
231009 Blower
Controller
Speed Low
231010 Blower
Controller
Speed High
231011 Vent Output
Temperature
High
Technical Event
231009
Technical Event
231010
Vent outlet
temperature high
Trigger condition
Cancel condition
QO2 ≤ (Set flow +
200ml/s) or „High
Pressure
O2“ inactive
H O2 valve off AND „High
QO2 < 10m/s when
Pressure O2“ active AND QO2 > Set flow < 1ml/s or
10ml/s for more than 5s
„High Pressure
O2“ inactive
H The blower speed is lower than
the target speed-5% for more
than 5s.
H The blower speed is lower than
the target speed+5% for more
than 5s.
H The internal temperature of the
ventilator is higher than
expected.
[C2] Tvent > 66°C (Temperature
sensor of the Qvent Flow
sensor) for more than 1s
Action required
- Check O2 mixer
2112
Blower speed=>
target speed -5%
- Check the LPO/HPO inlet for leaks as this
could lead to 231008 even though the O2
valve is working properly. If HPO is used
then make sure no LPO connector is
connected to the LPO inlet.
- Install latest Software version
- Check O2 Mixer
- Replace the O2 mixer assembly
- Install latest SW version
- Check blower
Blower speed=>
target speed+5%
- Install latest SW version
- Check blower
Tvent <=64°C
- Remove the ventilator from the sun or other
heat source.
- Ensure the ambient temperature does not
exceed 40°C as specified
- Check the cooling fan and its filter.
- If needed, clean or replace air intake dust
filter and fan filter every month (or more
often, if required).
The blower pressure will be
reduced by 8 mbar preventively.
[C1] Tvent > 66°C (Temperature
sensor of the Qvent Flow
Page 7 of 42
Service software
page No.
Device's response
alarm or message
Priority
id number
(internal use)
Troubleshooting Platform C
Doc.no: 624485/00
If problem remains:
- Check Tvent (Sensor Data 2) by comparing
with external measured outlet temperature.
5101
2112
2203
5101
2104
2105
5101
2104
2105
2402
May 2012
Device's response
alarm or message
Trigger condition
Cancel condition
sensor) for more than 10s
231012 Qvent Flow
Sensor Defect
Technical Event
231012
H The read values from Qvent
sensor are out of range
Service software
page No.
Description
Priority
id number
(internal use)
Troubleshooting Platform C
Action required
(Use e.g. TSI Flow analyzer)
- Check the Qvent Flow sensor connector for
loose connectors
- Consider to replace the cable between
mainboard and Qvent flow sensor.
- Replace Qvent if Tvent displays unreal
values.
- Replace blower module in case of a real
temperature rise
The read values from - Check the Qvent Flow sensor connector for
Qvent sensor are
loose connectors
- Check voltages of Qvent and Tvent sensor
within range
(Test pins and voltages described in
service manual)
- Consider to replace the cable between
Qvent flow sensor and control board [C1]
resp., mainboard [C2]
- Check Qvent and replace if necessary
Page 8 of 42
Doc.no: 624485/00
2202
2202
May 2012
231013 QO2 Flow
Sensor Defect
Device's response
alarm or message
Technical Event
231013
H The read values from flow
sensor QO2 are out of range
231014 Ambient Valve
Error
Technical Event
231014
231017 Blower Service
Required
Blower service
required
231018 self test with
Error
Technical Event
231018
231019 Insp.Valve ISensor Defect
Technical Event
231019
231020 Regulator Data
Log On
231022 Pexpvalve
Sensor Defect
Technical Event
231020
Technical Event
231022
Page 9 of 42
Trigger condition
Cancel condition
Service software
page No.
Description
Priority
id number
(internal use)
Troubleshooting Platform C
Action required
The read values from - Check the QO2 connector for loose
flow sensor QO2
connectors
- Check voltages of Qvent and Tvent sensor
sensor are out of
(Test pins and voltages described in
range
service manual)
- Consider to replace the cable between
mainboard/Control board and Qvent flow
sensor.
- Check QO2 and replace O2 mixer
assembly if necessary
H [C2] The end stage of the
Current within range - Check ambient valve
ambient valve has detected an
- Check ambient valve coil if within range
over current
(12..30 Ohm)
L The blower has reached the end Replacement of the - Replace blower module
of lifetime (Blower timer=100%) blower resets the
- Update the technical state in service
blower timer
software
The self test has encountered an The self test ends
- Check event log for other technical faults /
Error
successfully
events
- Check all cable connections
[C2] Inspiratory valve current
No overflow or
- Check Inspiratory valve
sensor overflow or underflow for underflow
- Replace mainboard if problem reappears
more than 100ms
Debug Log active
- Install latest SW version
- Contact Technical Support
H [C1] Overflow or underflow for
No overflow or
- Check Pexpvalve
2s and Pressure regulator active underflow
Doc.no: 624485/00
2203
2108
2204
1302
2111
5101
2111
2401
May 2012
Device's response
alarm or message
Trigger condition
Cancel condition
232002 Pvent Monitor
Sensor Defect
Technical Event
232002
H Overflow or underflow for 1s
No overflow or
underflow for 1s
232003 Paw Sensor
Defect
Technical Event
232003
H Overflow or underflow for 2s
No overflow or
underflow for 2s
232004 Pressure not
released
Pressure not
released
H PventM ≥ (Pmax + 15mbar) or
Paw ≥ (Pmax + 15mbar) for
more than 5s
232005 Blower hot
Technical Event
232005
H [C1] BlowerTemp > 92°C
[C2] BlowerTemp > 80°C
For more than 100ms
PventM < (Pmax +
15mbar) and
Paw < (Pmax +
15mbar)
[C1] BlowerTemp ≤
82°C
[C2] BlowerTemp ≤
70°C
232006 Blower
Temperature
Sensor Defect
Technical Event
232006
Service software
page No.
Description
Priority
id number
(internal use)
Troubleshooting Platform C
Action required
- Check Pvent_monitor
- Check voltage of Pvent_monitor at test pins
if the valid range (according Service
Manual)
- Check Paw
- Check voltage of Paw at test pins if the
valid range (according Service Manual)
- Exhalation obstructed
- Check Pvent_monitor pressure sensor
- Check Paw pressure sensor
2341
2341
2341
- Check the cooling fan and its filter.
- If needed, clean or replace air intake dust
filter and fan filter every month (or more
often, if required).
- Check Tblower temperature sensor
- [C2] Check heat pipe connections
H The temperature of the blower
The temperature can [C2]
cannot be read or is out of range be read and is within - Check FFC cable on mainboard connector
range
J21 (Temp. sensor) for proper connection.
- Check voltage of Tblower (Sensor Test
pins P42, Mainboard)
- Check the temperature in Service
Software-> Sensor Data->Sensor 2->
Temperature sensor Tblower
- Replace blower module if necessary
2402
2402
[C1]
- Check connector P4 on Driver Board
Page 10 of 42
Doc.no: 624485/00
May 2012
232007 Qaw Flow
Sensor Defect
232008 Pambient
Sensor Defect
Device's response
alarm or message
Check Flow Sensor
tubing
Technical Event
232008
Trigger condition
H The values from the external
flow sensor are out of tolerance
(compared to Qvent)
H Overflow or underflow
Cancel condition
Service software
page No.
Description
Priority
id number
(internal use)
Troubleshooting Platform C
Action required
- Check voltage of Tblower (Sensor Test
pins P3, Control Board)
- Check the temperature in Service
Software-> Sensor Data->Sensor 2->
Temperature sensor Tblower
- Replace blower module if necessary
The values from the Install latest SW Version
external flow sensor - Perform proximal flow sensor calibration
are within tolerance - Check flow sensor tubing
(compared to Qvent) - Replace proximal Flow sensor
- Check Qvent and Qaw
- Check voltage of Paw at test pins if the
valid range (according Service Manual)
No overflow or
- Check Pambient pressure sensor at Sensor
underflow
Data-> Sensor 2 and compare with a
external measurement (E.g. TSI Flow
analyzer)
- If value shows “---“ check FFC cable of
Pfilter if connected properly (QSPI Bus
blocked, also in combination with other
TF’s)
5101
2202
2106
2109
2402
- Ensure latest SW version is installed (The
SW version < 2.x is not compatible with
Mainboard Rev. >13) [C2]
- If problem remains (very rare) replace [C2]
mainboard, [C1] Control Board
Page 11 of 42
Doc.no: 624485/00
May 2012
232027 Device
Temperature
High
Device's response
alarm or message
Trigger condition
Cancel condition
Tinst ≤ 55°C
Device temperature H Tinst > 60°C
high
Service software
page No.
Description
Priority
id number
(internal use)
Troubleshooting Platform C
Action required
- Remove the ventilator from the sun or other
heat source.
- Ensure the ambient temperature does not
exceed 40°C as specified
- Check the cooling fan and its filter.
- If needed, clean or replace air intake dust
filter and fan filter every month (or more
often, if required).
- Check Tinst temperature sensor at Sensor
Data-> Sensor 2 If value shows
“---“ check FFC cable of Pfilter if connected
properly (QSPI Bus blocked, also in
combination with other TF’s)
232029 Tinst Sensor
Defect
232030 Clock Error
Page 12 of 42
Technical Event
232029
Technical Event
232030
H Overflow or underflow
H Clock error greater than 10% in
1min
- Software error
- ESM (FPGA) defect
No overflow or
underflow
- If problem remains (very rare) replace [C2]
mainboard, [C1] Control Board
- Check Tinst temperature sensor at Sensor
Data-> Sensor 2 If value shows
“---“ check FFC cable of Pfilter if connected
properly (QSPI Bus blocked, also in
combination with other Technical
Events/Faults)
2402
2402
- If problem remains (very rare) replace [C2]
mainboard, [C1] Control Board
Clock error less than - Install latest SW version
10% in 1min
- Replace ESM if failure remains and contact
Technical Support
Doc.no: 624485/00
May 2012
232034 O2 Sensor
Error
Technical Event
232034
H O2 cell EEPROM
communication error
232035 Pfilter Sensor
Defect
232038 CO2
Calibration
Needed
232039 CO2 Sensor
Invalid
233001 Autozero
Pvent_monitor
Fail
Technical Event
232035
CO2 calibration
needed
H Pfilter communication error
L
“Calibration needed” set in the
sensor status
CO2 sensor faulty
L
OEM ID incorrect
Technical Event
233001
L
Pvent_monitor autozero valve
defect (short circuit or
disconnected)
233002 Autozero
Pvent_Control
Fail
Technical Event
233002
L
Pvent_control sensor out of
range during autozero
Description
Page 13 of 42
Trigger condition
Cancel condition
Service software
page No.
Device's response
alarm or message
Priority
id number
(internal use)
Troubleshooting Platform C
Action required
No communication
error
- Ensure O2 cell is connected properly
- Replace O2 cell
- Replace O2 cell cable if problem remains
Pfilter
- Check Pfilter FFC cable if connected
communication OK
properly
“Calibration needed” - Calibrate the CO2 sensor
reset in the sensor
status
OEM ID correct
- Replace the CO2 sensor
Pvent_monitor
autozero valve OK
- Check autozero valve and listen to the
switching
- Check FFC cable to pressure sensor board
proper connection
- Check connector of the valve to pressure
sensor board if properly connected
- Replace Pressure sensor assembly if
reappears
Pvent_control sensor - Check autozero valve and listen to the
OK
switching
- Check FFC cable to pressure sensor board
proper connection
- Check connector of the valve to pressure
sensor board if properly connected
- Check voltage if within range at test pins
according to the service manual
- Replace Pressure sensor assembly if
problem reappears
Doc.no: 624485/00
2203
2402
Preop
Check
Preop
Check
2106
2109
May 2012
Device's response
alarm or message
233003 Autozero Paw
Fail
Technical Event
233003
L
233004 Autozero Qaw
Fail
Technical Event
233004
L
233005 Pressure
Sensor
Tolerance
Technical Event
233005
L
Page 14 of 42
Trigger condition
Prox. autozero valve defect
(short circuit or disconnected)
Cancel condition
Service software
page No.
Description
Priority
id number
(internal use)
Troubleshooting Platform C
Action required
Prox. autozero valve - Check autozero valve and listen to the
OK
switching
- Check FFC cable to pressure sensor board
proper connection
- Check connector of the valve to pressure
sensor board if properly connected
- Replace Pressure sensor assembly if
problem reappears
Dist Autozero valve defect (short Dist Autozero valve - Check autozero valve and listen to the
circuit or disconnected)
OK
switching
- Check FFC cable to pressure sensor board
proper connection
- Check connector of the valve to pressure
sensor board if properly connected
- Replace Pressure sensor assembly if
reappears
Pvent_control ≠ (Pvent_monitor Pvent_control =
- Check pressure sensors
± 2mbar)
(Pvent_monitor ±
- Check autozero valves
2mbar) for more than - Check tubing of pressure sensor assembly
- Replace pressure sensor assembly if
100ms
problem reappears
Doc.no: 624485/00
2106
2106
2401
2106
May 2012
Device's response
alarm or message
Trigger condition
233006 Nebulizer Valve Technical Event
Error
233006
L
Nebulizer valve defect (short
circuit or disconnected)
241001 Replace HEPA
232028 filter
L
Pfilter > (5mbar at 80l/min,
10mbar at 180l/min, linear
calculation) for more than 2Min
Replace HEPA
filter
243001 Alarm Silence
Technical Event
Error
243001
243002 Alarm Unknown Technical Event
243002
243003 Loudspeaker
Defect
Technical Event
243003
L
Alarm silence not removed after
130s
H Alarming receives an alarm ID
for which there is no alarm data
available (Software error)
H No sound detected when
alarming
Cancel condition
Service software
page No.
Description
Priority
id number
(internal use)
Troubleshooting Platform C
Action required
Nebulizer valve OK
- Check Nebulizer valve and listen to the
switching
- Check Nebulizer valve if connected
properly
- Check the coil resistance of the nebulizer
valve at the connector P1 “Nebulizer” on
control board [C1], resp. connector P13 on
mainboard [C2] Coil resistance= 200..400
Ohm (while device switched off)
- Replace O2 mixer assembly if necessary
Pfilter ≤ (4mbar at
- Check air intake dust filter and replace if
80l/min, 9mbar at
necessary
- Check HEPA filter and replace if necessary
180l.min, linear
calculation) for more - Check Pfilter
than 30s
Alarm silence OK
- Check Alarm Monitor
Sound detected
2116
2402
2117
2113
- Install latest SW version
- Contact Technical Support
5101
- Install latest SW version
- Check loudspeaker:
- If sounds, the problem is due to
microphone working improperly. Do as
follows:
5101
2102
[C2]
- Check FFC cable between Front panel
board (J2) and mainboard (J18) if
connected properly
Page 15 of 42
Doc.no: 624485/00
May 2012
Device's response
alarm or message
Trigger condition
Cancel condition
Service software
page No.
Description
Priority
id number
(internal use)
Troubleshooting Platform C
Action required
- with Front panel board revision 4 and
higher:
- Check Jumper P12 on Front panel board
for correct position:
Pos 2 for SW >= 2.1.0
Pos 3 for SW < 2.1.0
- Ensure the technical state corresponds to
the front panel board revision installed
[C1]
- Replace driver board
If the loudspeaker doesn’t sound:
[C1]
- Check loudspeaker if connected properly to
driver board and replace loudspeaker if
necessary.
[C2]
-Replace front panel board
Hint: Check microphone at voltage test pins
between GND and SndLvl:
During alarm the voltage > 1.21V [C2]
Page 16 of 42
Doc.no: 624485/00
May 2012
243004 Buzzer Defect
At Startup
Device's response
alarm or message
Technical Event
243004
H No Buzzer sound detected
during self test
Trigger condition
243005 Loudspeaker
Sounds
continuously
243006 Develop.
Sound
243007 RTC Reset
Technical Event
243005
H Continuous sound detected for
more than 10min
Technical Event
243006
Real time clock
failure
L
244001 External Power
Loss
Loss of external
power
H External Power out of range
-Mains only (Input voltage <
90VAC
-Power Supply Output voltage <
21.6VDC or >26.4VDC
L
Cancel condition
Action required
- Install latest SW version
- Check buzzer:
if doesn’t sound replace mainboard
[C2],resp. control board [C1]
No sound detected
Software compiled with the
sound disabled
Real Time Clock communication Communication OK
error
[C2] [T1]
-when DC Only connected:
DC input voltage < 11VDC and >
27VDC
Page 17 of 42
Service software
page No.
Description
Priority
id number
(internal use)
Troubleshooting Platform C
Doc.no: 624485/00
2113
Hint: Check microphone at voltage test pins
between GND and SndLvl:
During buzzer sound the voltage > 1.21V
- Install latest SW version
- False positive alarm eliminated with SW
version 2.1.0 [C2]
- Alarm silence resets alarm
- Install latest SW version
- Set RTC and reboot
- do not enter any option keys after the
device has been rebooted after a RTC set
[C1]
- Check if external power is available and
within specifications
- Ensure the device is switched off and
connected to external power, check plug if
properly inserted (both sides)
2102
5101
1401 or
User
Mode
[C2]
- Check circuit breaker if switched OFF
- Check wiring from AC power inlet to power
supply and to mainboard
- Check if 24V (voltage range see Service
manual) is present at mainboard
(measured between pin GND_Power and
May 2012
Device's response
alarm or message
Trigger condition
Cancel condition
Service software
page No.
Description
Priority
id number
(internal use)
Troubleshooting Platform C
Action required
pin +24V_PS) and replace power supply if
+24V_PS is out of range. If +24V_PS is
within range then replace mainboard
[C1]
- Ensure the device is switched off and
connected to mains AC power
-Check FFC60 cable (Driver Board<>Control Board) if connected properly.
-Check voltage on Control Board (between
Test pins +24V_PS_tp<-> GND)
-Replace power supply if +24V_PS_tp
voltage is out of range (13.57 - 13.85Vdc)
-Replace driver board if voltage is within
range (13.57 - 13.85Vdc)
-Replace control board if problem remains
(defective voltage monitoring).
To prevent unintentional disconnection of the
power cord, make sure it is well seated into
the ventilator socket and secured with the
power cord retaining clip.
Always check the reliability of the AC outlet.
The AC power symbol in the bottom righthand corner of the screen is displayed with
a frame around it.
Page 18 of 42
Doc.no: 624485/00
May 2012
244002 Battery 1
Calibration
Required
244003 Battery 2
Calibration
Required
Device's response
alarm or message
Battery 1
Calibration required
Battery 2
Calibration required
L
L
Trigger condition
“Calibration required” status set
in the battery
“Calibration required” status set
in the battery
[C2] [T1]
Cancel condition
Service software
page No.
Description
Priority
id number
(internal use)
Troubleshooting Platform C
Action required
Hint:
The battery charge indicator lights indicate
the availability of external power
“Calibration required” - Calibrate the battery with the external
status reset in the
charger PN369104
battery
[C2]
With the battery 369102 a recalibration is
typically needed once per year, at the
latest after 30 full-charge/-discharge
cycles.
With the new battery 369106 (since July
2010) [C2], 369108 [C1] a recalibration is
rare and typically needed once per two
years, at the latest after 100 full-charge/discharge cycles. Under special
circumstances the battery can perform a
recalibration by itself.
“Calibration required” -Calibrate the battery with the external
status reset in the
charger PN369104
battery
[C2]
With the battery 369102 a recalibration is
typically needed once per year, at the
latest after 30 full-charge/-discharge
cycles.
With the new battery 369106 (since July
Page 19 of 42
Doc.no: 624485/00
May 2012
244004 Battery 1
Temperature
High
244005 Battery 2
Temperature
High
244006 Battery Power
Low
see also
244010
Device's response
alarm or message
Trigger condition
Cancel condition
Service software
page No.
Description
Priority
id number
(internal use)
Troubleshooting Platform C
Action required
2010) [C2], 369108 [C1] a recalibration is
rare and typically needed once per two
years, at the latest after 100 full-charge/discharge cycles. Under special
circumstances the battery can perform a
recalibration by itself.
- Check cooling air inlet and fan
Battery 1
Temperature high
H Battery temperature >= 70°C
Battery temperature
<= 65°C
Battery 2
Temperature high
H Battery temperature >= 70°C
[C2] [T1]
Battery temperature
<= 65°C
- Check cooling air inlet and fan
Battery low
H Battery capacity < 15%
M Battery capacity < 20%
Battery capacity >
15%
Battery capacity
>=20%
HAMILTON MEDICAL recommends that the
ventilator’s battery is fully charged prior to
ventilate a patient. If the battery is not fully
charged and AC power fails, always pay
close attention to the level of battery
charge.
[C2] [T1]
- Connect to AC or DC power source
- Replace battery 2 with a fully charged
battery
[C1]
- Connect to AC power source
The use of one battery is mandatory. The
battery is used as internal backup battery.
Do not operate without the backup battery.
Page 20 of 42
Doc.no: 624485/00
May 2012
Device's response
alarm or message
Trigger condition
Cancel condition
Service software
page No.
Description
Priority
id number
(internal use)
Troubleshooting Platform C
Action required
Hint:
Look at the battery charge indicator lights:
[C2]
- green solid indicates: External power
available and the battery is being charged
[C1]
- Green solid indicates:
External power is available and the battery
is fully charged
-green blinking indicates:
External power is available and the battery is
being charged
244007 Battery Power
Loss
244008 Wrong Battery
1
244009 Wrong Battery
2
244010 Battery Power
Low On Power
see also
244006
Page 21 of 42
Battery power loss
H Batteries missing
Battery present
Battery 1 Wrong
battery
Battery 2 Wrong
battery
Battery low
L
Not a HAMILTON battery
A HAMILTON battery - Replace battery with a HAMILTON battery
L
Not a HAMILTON battery
[C2] [T1]
Battery capacity < 20% during
battery operation OR Battery
capacity < 15% during AC/DC
operation
A HAMILTON battery - Replace battery with a HAMILTON battery
L
- Insert a battery
Battery capacity >
- Prepare to change the battery during
20% during battery
battery operation
operation OR Battery - The alarm resets when the battery is
charged during AC/DC operation
capacity > 15%
during AC/DC
operation
Doc.no: 624485/00
May 2012
244011 Battery System
Manager Bus
Error
Device's response
alarm or message
Technical Event
244011
Trigger condition
H Communication error with the
batteries or battery manager
SMBus2 Error
Service software
page No.
Description
Priority
id number
(internal use)
Troubleshooting Platform C
Cancel condition
Action required
Communication OK
[C1] Check wiring: Qvent connector on
Control board, FFC cable Control board<>driver board, FFC cable pressure sensor
assembly<-> control board
-Replace Control board if problem reappears
244012 Battery 1
Permanent
Failure
244013 Battery 2
Permanent
Failure
Battery 1 Defective
Battery 2 Defective
244014 Battery Task
Technical Event
244014
Life Sign
timeout
246001 Service needed Preventive
maintenance
required
Page 22 of 42
H Communication error with the
battery
-Battery in a permanent failure
H Communication error with the
battery
-Battery in a permanent failure
[C2] [T1]
H - Battery Task Life Sign timeout
-Task reacted too late or does
not exists
L Service time reached
Communication OK
[C2]
- Check Event log for other technical faults,
replace Qvent cable if TF431008 or
231012 appears after start-up
- Replace mainboard if Technical Event:
244011 appears without the combination
of TF431008,231012
- Also do check the FFC from mainboard to
the battery pack compartment for properly
connection
- Replace the battery
Communication OK
- Replace the battery
Battery Task Life
Sign OK
- Restart the device
- Contact Technical Support
Service timer reset
- Perform preventive maintenance
- Reset service timer
Doc.no: 624485/00
1200
May 2012
Device's response
alarm or message
Trigger condition
Cancel condition
Action required
Service software
page No.
Description
Priority
id number
(internal use)
Troubleshooting Platform C
246002 CPU
Temperature
High
246003 Fan Error
Technical Event
246002
H Processor temperature > 75°C
Processor
temperature < 65°C
- Check cooling air inlet and fan
Fan failure
M Fan is not rotating
Fan is rotating
2113
246004 Processor
Overload
Technical Event
246004
H Processor load >95% for >5s
- Software error
Processor load
<95%
246005 Alarm Monitor
Defect
246006 EEPROM
Defaults
246007 EEPROM Write
Failed
246008 CPU
Temperature
Defect
246009 Watchdog
Disabled
246010 Hardware
Parameter
Error
249001 Option File not
Read
Technical Event
246005
Technical Event
246006
Technical Event
246007
Technical Event
246008
H Alarm Monitor communication
error
H EEPROM error during self test
(default values loaded)
H EEPROM write error
Communication OK
- Check fan if is rotating
- Check if mechanically blocked
- Check if fan is connected properly
- Replace fan if necessary
- [C2] Replace mainboard if failure remains
- [C1] Replace driver board if failure remains
- Restart the device
- Install latest SW version
- Contact Technical Support if problem
reappears
- Check the Alarm Monitor
Calibration values
saved
EEPROM write OK
- Run all the calibration/ tests in the service
software
- Perform the calibrations
2321 2347
H CPU temperature out of range
for more than 1min
CPU temperature in
range
- Replace ESM board
2113
Technical Event
246009
Technical Event
246010
L
- Alarm silence
resets alarm
- Install latest SW version
- Contact Technical Support
- Restart the device
- Reload the software
5101
Technical Event
249001
H Option file read error
Page 23 of 42
L
Software compiled with the
watchdog disabled
Hardware parameter file read
error
Doc.no: 624485/00
- Set RTC and restart the device
- Enter the options
- Install latest SW version
5101
2113
5101
5101
May 2012
249002 Option File Not
Written
249003 Option File
Wrong Version
249004 Option File
Default
Generated
249010 Device Config
File Error
249011 Setup Config
File Error
249012 Last Setting
Config File
Error
249020 Invalid Option
Board
281001 SDRAM Error
Device's response
alarm or message
Technical Event
249002
Technical Event
249003
Technical Event
249004
Technical Event
249010
Technical Event
249011
Technical Event
249012
Technical Event
249020
Technical Event
281001
281002 Ethernet Error
Technical Event
281002
281003 EEPROM Error Technical Event
281003
281004 RTC Error
Technical Event
281004
Page 24 of 42
Trigger condition
H Option file write error
Cancel condition
Reset with Alarm
silence
H Incorrect option file version
H Option file missing , default
Reset with Alarm
generated
silence or start-up
[C2] At the first startup after the
upgrade from SW 1.x to SW 2.x
Technical event 249004
(OhOptionFileDefaultGenerated)
occurs.
L Device configuration file error
Reset with Alarm
silence
L Setup file error
Reset with Alarm
silence
L Last settings file error
Reset with Alarm
silence
L
Invalid option board during start- Valid option board
up (Wrong Part Nr)
during start-up
Action required
- Reenter the options
- Restart device
- Reload the software
[C2] With SW version lower than 2.x no SW
options are available. So the software
needs to generate a default option file on
the first start up
5101
- Reenter the options if failure persists after a
second start-up
- Save the device configuration, restart the
device
- Save the device setup, restart the device
- Start ventilation to save new last settings
file
H RAM error during self test
- Switch off the device
- Install the correct option board
- Start-up the device
- Replace ESM
H Ethernet error during self test
- Replace ESM
H ESM EEPROM error during self
test
H Real Time Clock error during
self test
- Replace ESM
Doc.no: 624485/00
Service software
page No.
Description
Priority
id number
(internal use)
Troubleshooting Platform C
- Replace ESM
May 2012
281005 IDE NAND
Error
281006 Touch Error
Device's response
alarm or message
Technical Event
281005
Touch not
functional
Trigger condition
Cancel condition
H IDE NAND error during self test
H Touch error during self test
Service software
page No.
Description
Priority
id number
(internal use)
Troubleshooting Platform C
Action required
- Replace ESM
Start-up with a
Even though the touch screen does not
successful self test of work, all functions of the ventilation
the touch screen
software can be controlled redundantly
over the press and turn knob. Additionally
the alarm system is still working. Therefore
the patient safety is not restricted.
2321
[C2]
with SW Version < 2.0.3:
If the self test fails the device switches to
ambient mode. The following Technical
Faults are displayed:
TF 485001, TF 485002 and TF 281006.
With SW Version 2.0.3 and higher:
The device passes the self test and alarms
with "Touch not functional"
- Ensure touch was permanently pressed
during start-up
- Check touch screen if connected properly
to front panel board
- Check function of the touchscreen by
measuring the resistance on the black
connector from the middle pin to the other
4 pins.
Page 25 of 42
Doc.no: 624485/00
May 2012
Device's response
alarm or message
Trigger condition
Cancel condition
Service software
page No.
Description
Priority
id number
(internal use)
Troubleshooting Platform C
Action required
While pressing on touchscreen the values of
the resistance should be < 5kOhm.
While not pressed the values of the
resistance should be over 1MOhm.
If the values are out of range:
-Replace Touch screen (Display Front
Complete & Display Gasket [C2])
-Replace Mainboard [C2], resp. Control
Board [C1] if the values are within the
given range and the problem persists.
Note: Once the alarm has been triggered the
device needs to be restarted in order to
reset the alarm message
283001 VGUI Startup
Failed
283003 VGUI language
Not Loaded
283004 VGUI device
Config File
Error
283005 VGUI setup
Config File
Error
Page 26 of 42
Technical Event
283001
Technical Event
283003
Technical Event
283004
H Startup software failure
- (Re-)Install latest software version
H Language file missing
L
Device file error
- (Re-)Install latest software version
- Replace ESM board if problem remains
- (Re-)Install latest software version
- Replace ESM board if problem remains
Technical Event
283005
L
Configuration file error
Doc.no: 624485/00
- Install latest software version
- Set configuration settings and restart
5101
User
Mode
May 2012
283006 VGUI last
Setting Config
File Error
Device's response
alarm or message
Technical Event
283006
L
Trigger condition
Cancel condition
Last settings file error
Service software
page No.
Description
Priority
id number
(internal use)
Troubleshooting Platform C
Action required
- Set Real Time Clock (RTC) and restart the
device
1404 or
User
Mode
-Check if the Adult option is active and
enter if necessary
283007 VGUI last
Setting Error
Technical Event
283007
284002 SGUI alarm
Service High
284003 SGUI alarm
Service
Medium
284004 SGUI alarm
Service Low
285001 Alarm Lamps
Error Defect
285002 Warning Alarm
Lamps Defect
285003 Backlight
Defect
331001 Pvent Pressure
Sensor Defect
Technical Event
284002
Technical Event
284003
Page 27 of 42
Technical Event
284004
Technical Event
285001
Technical Event
285002
Technical Event
285003
Safety ventilation
331001
The adult option key can be obtained from
technical support
- Restart device
H Last settings do not fit to the
options during a restart after
power fail
Dummy alarm ID used in the
service software
Dummy alarm ID used in the
service software
- No action required, part of the test
2205
- No action required, part of the test
2205
- No action required, part of the test
2205
Dummy alarm ID used in the
service software
M Alarm lamp defect
Alarm lamp OK
- Check red lamp
2102
H Warning lamp defect
Warning lamp OK
- Check yellow lamp
2102
H [C1] Backlight defect
Backlight OK
- Check backlight
2102
- Check Pvent_control
- Check cable connector pressure sensor
board to mainboard [C2], resp. Control
board [C1] for proper connection
- Replace Pressure sensor assembly if
problem remains
2401
S Overflow or underflow for
>200ms
Doc.no: 624485/00
May 2012
332001 Qaw Flow
Sensor Error
Safety ventilation
332001
S Qaw Overflow or underflow >
200ms during self test
341001 Breath Settings
Not Accepted
341002 Returned
Breath Settings
Incorrect
Safety ventilation
341001
Safety ventilation
341002
S - Software error
341003 Adaptive
Settings Invalid
Safety ventilation
341003
Description
341004 Breath Settings Safety ventilation
Timeout
341004
341005 Controller
Settings Invalid
Safety ventilation
341005
343001 Communication Safety ventilation
Timeout
343001
346002 Watchdog
…
Failed
346052
383001 Control
Settings not
accepted
Page 28 of 42
Safety ventilation
346002…
346052
Safety ventilation
383001
Trigger condition
S The returned Breath Settings are
not the same as the send
Settings
- Software error
S The calculated adaptive settings
are invalid
- Software error
S The Breath Settings were not
returned within 2 s
- Software error
S The calculated settings are
invalid
- Software error
S Alarming failed to receive the
dummy alarms
- Software error
S Watchdog
- Software error
S Control Settings not accepted
- Software error
Doc.no: 624485/00
Cancel condition
Service software
page No.
Device's response
alarm or message
Priority
id number
(internal use)
Troubleshooting Platform C
Action required
- Check Qaw
- Check cable connector pressure sensor
board to mainboard [C2], resp. Control
board [C1] for proper connection
- Replace Pressure sensor assembly if
problem remains
- Install latest SW version
- Contact Technical Support
- Install latest SW version
- Contact Technical Support
2202
- Install latest SW version
- Contact Technical Support
5101
- Install latest SW version
- Contact Technical Support
5101
- Install latest SW version
- Contact Technical Support
5101
- Install latest SW version
- Contact Technical Support
5101
- Install latest SW version
- Contact Technical Support
5101
- Install latest SW version
- Contact Technical Support
5101
5101
5101
May 2012
383002 Returned
Control
Settings
incorrect
Device's response
alarm or message
Cancel condition
Action required
S Returned Control Settings
incorrect
- Software error
- Install latest SW version
- Contact Technical Support
5101
383003 Control
Safety ventilation
Settings
383003
validation failed
S Control Settings validation failed
- Software error
- Install latest SW version
- Contact Technical Support
5101
383004 Monitoring
Safety ventilation
channel timeout 383004
S Monitoring channel timeout
- Software error
- Install latest SW version
- Contact Technical Support
5101
383005 Vent Mode
Control
response
timeout
383006 Incorrect
Device Settings
returned
383007 Trend channel
timeout
385001 Alarm channel
timeout
385002 Safety Failure
Detected
Safety ventilation
383005
S Vent Mode Control response
timeout
- Software error
- Install latest SW version
- Contact Technical Support
5101
Safety ventilation
383006
S Incorrect Device Settings
returned
- Software error
S Trend channel timeout
- Software error
S Alarm channel timeout
- Software error
S Safety Mode activated,
Device has switched to safety
mode
- Install latest SW version
- Contact Technical Support
5101
- Install latest SW version
- Contact Technical Support
- Install latest SW version
- Contact Technical Support
Check event log for other technical faults
causing the safety mode
5101
Page 29 of 42
Safety ventilation
383002
Trigger condition
Service software
page No.
Description
Priority
id number
(internal use)
Troubleshooting Platform C
Safety ventilation
383007
Safety ventilation
385001
Safety ventilation
385002
Doc.no: 624485/00
5101
3302
May 2012
Service software
page No.
Device's response
alarm or message
Priority
id number
(internal use)
Troubleshooting Platform C
385003 GUI-> Power
Management
Lifesign error
Safety ventilation
385003
S GUI-> Power Management
Lifesign Error
It is an aftereffect of the ambient mode and
occurs always in combination with other TF
numbers.
Check the eventlog or even the display for
other TF numbers to identify the actual
root cause of the problem.
386001 GUIL bitmap
Not Loaded
431001 Blower Fault
Safety ventilation
386001
Technical Fault
431001
S Bitmaps could not be loaded
during startup
A Blower end stage has detected
one or more of the following
faults:
-Invalid hall sensor signal
-Short circuit on motor windings
-Supply voltage too low
(Vbb<18V)
- Install latest SW version
- Contact Technical Support
- Check blower
- Check blower if connected properly
- Check mainboard [C2], resp. Driver board
[C1] for burned components (endstage)
and replace the affected board if
necessary
- Replace blower
- [C2] Replace mainboard if failure remains
- [C1] Replace driver board if failure remains
Technical fault can be ignored if appears in
the Alarm monitor test (Service Software)
only
- Check blower
- Check blower if connected properly
- Check voltages
- Replace blower if necessary
- [C2] Replace mainboard if failure remains
- [C1] Replace driver board if failure remains
Description
Trigger condition
Cancel condition
No fault from
endstage
-Endstage too hot (>165°C)
431002 Blower
Disconnected
Page 30 of 42
Technical Fault
431002
A Blower test failed during self test
Doc.no: 624485/00
Action required
5101
2104
2104
May 2012
431004 Inspiration
Valve Over
Current
Technical Fault
431004
A [C2] Inspiratory valve over
current
431005 Expiration
Valve
Disconnected
Technical Fault
431005
A [C2] No current when voltage ≠
0 for more than 200ms
431006 Expiration
Valve Over
Current
Technical Fault
431006
A Expiration valve over current
431007 Vent Output
Over
Temperature
Technical Fault
431007
431008 Qvent Flow
Sensor Error
431009 QO2 Flow
Sensor Error
431010 Control
REGSPI
Timeout
Technical Fault
431008
Technical Fault
431009
Technical Fault
431010
A [C1] Tvent > 76°C for more than
10s
[C2] Tvent > 76°C for more than
1s
A Communications error during
self test
A Communications error during
self test
A Regulator timeout
Description
Page 31 of 42
Trigger condition
Doc.no: 624485/00
Cancel condition
Action required
Service software
page No.
Device's response
alarm or message
Priority
id number
(internal use)
Troubleshooting Platform C
- Check inspiratory valve
- Check inspiratory valve if connected
properly
- Check coil resistance (10…14 Ohm,
typically 11Ohm)
- Replace inspiratory valve if problem
reappears
- Replace mainboard if problem persists
- Check expiration valve
- Check expiratory valve if connected
properly
2107
- Check expiration valve
- Check expiratory valve if connected
properly
- Replace expiratory valve if problem
reappears
- Replace mainboard if problem persists
- Check cooling air inlet and fan
2111
- Check Qvent
- Check cable/ connector
- Check QO2
- Check cable/ connector
- Install latest SW version
- Replace ESM if failure persists
- Contact Technical Support
2401
2111
2401
May 2012
431011 Monitor
REGSPI
Timeout
431012 Flow Sensor
Measurement
Imprecise
431013 Calibration
Read Failed
431014 iExp. Valve
Sensor Defect
431015 Emergency Off
Failed
Device's response
alarm or message
Trigger condition
Technical Fault
431011
A Monitoring timeout
Technical Fault
431012
A Qvent coefficients are not zero
- Software error
- ESM (FPGA) defect
A Calibration data read error
Technical Fault
431013
Technical Fault
431014
Technical Fault
431015
Technical Fault
431016
Technical Fault
432001
A Overflow or underflow
432002 Device Over
Temperature
433001 Breath
Monitoring Tick
Timeout
Technical Fault
432002
Technical Fault
433001
A Tinst > 80°C
A [C1] BlowerTemp > 112°C
[C2] BlowerTemp > 100°C
For more than 100ms
A Breath Monitoring timeout
- Software error
Action required
- Install latest SW version
- Replace ESM if failure persists
- Contact Technical Support
- Check Qvent and replace if necessary
- Set factory settings and then recalibrate the
device
- Check expiration valve
- Check Expiration valve current
- Check Alarm monitor
A Expiration valve current sensor
overflow or underflow
A Emergency off during self test
failed
431016 Pvent Pressure
Sensor Defect
432001 Blower Over
Temperature
Page 32 of 42
Cancel condition
Service software
page No.
Description
Priority
id number
(internal use)
Troubleshooting Platform C
[C1] BlowerTemp ≤
102°C
[C2] BlowerTemp ≤
90°C
Tinst ≤ 75°C
Timing OK
Doc.no: 624485/00
2202
2111
2403
2113
2114
[C2]
- Replace mainboard if problem reappears
[C1]
- Replace control board if problem reappears
- Check Pvent_control
2401
- Check Tblower
2402
- Check cooling air inlet and fan
- Check Tinst
- Install latest SW version
- Contact Technical Support
2402
May 2012
Device's response
alarm or message
Trigger condition
Cancel condition
A When the sum of the remaining
charge of both batteries is <6%,
ventilation is not possible
anymore.
A Battery temperature 10°C higher
than “Battery hot” alarm
A Battery temperature 10°C higher
than “Battery hot” alarm
A Hardware signals “voltage out of
tolerance”
A Software is still running 2s after
the shutdown command is given
- Mainboard / Control board
defect
Action required
444001 Batteries Total
discharged
Technical Fault
444001
444002 Battery 1 Over
Temp
444003 Battery 2 Over
Temp
444004 Voltage Out Of
Tolerance
444005 Shutdown
Failed
Technical Fault
444002
Technical Fault
444003
Technical Fault
444004
Technical Fault
444005
446001 CPU
Temperature
Critical
446002 Safety Failed
Technical Fault
446001
A Tcpu > 85°C
Technical Fault
446002
Technical Fault
446003…446021
A Device did not switch to Safety
after request
A Watchdog
- Software error
- Install latest SW version
- Contact Technical Support
Technical Fault
446022
A 3.3V or ADCref or REGSPI
timeout [C2]
- Check voltages
- Replace mainboard
Technical Fault
446023
A Watchdog
-Software error
- Install latest SW version
- Contact Technical Support
446003 Watchdog
…
Failed
446021
446022 Voltage Error
446023 Watchdog
Failed
Workload
Page 33 of 42
Service software
page No.
Description
Priority
id number
(internal use)
Troubleshooting Platform C
- Insert one or two charged batteries and
restart the ventilator.
- Check for defective power supply, see
“Loss of external Power”
- Check cooling air inlet and fan
- Check Battery with external charger
- Check cooling air inlet and fan
- Check Battery with external charger
- Check voltages
- Install latest SW version
- Contact Technical Support
Tcpu < 80°C
Doc.no: 624485/00
5101
- Check cooling air inlet and fan
- Check event log for other error messages
5101
May 2012
446024 Voltage Error
3V3
Device's response
alarm or message
Technical Fault
446024
Trigger condition
A 3V3 voltage error
446025 Adc Error
Technical Fault
446025
A REGSPI timeout (FPGA),
Software error
446026 ADCref voltage
Error
Technical Fault
446026
A ADCref voltage error
446027 Watchdog
Failed
Technical Fault
446027
A Watchdog
- Software error
446028 Clock Error
Technical Fault
446028
Technical Fault
481001
A System Tick > ±10% compared
to the Alarm Monitor clock
A Error during reprogramming the
FPGA
Technical Fault
481002
A Program checksum error
481001 First Run
Migration Error
481002 CRC Error
Page 34 of 42
Doc.no: 624485/00
Cancel condition
Service software
page No.
Description
Priority
id number
(internal use)
Troubleshooting Platform C
Action required
- Check voltages
[C1]
- Replace control board if voltage 3V3 is out
of tolerance
- Replace driver board if failure remains
[C2]
- Replace mainboard if voltage 3V3 is out of
tolerance
- Install latest SW version
- Replace ESM if problem persists
- Contact Technical Support
- Check the following voltages and replace
[C1] control board, [C2] mainboard if
values are out of tolerance
+2V5_Ref & +3V3
- Install latest SW version
- Contact Technical Support
- Install latest SW version
- Contact Technical Support
- Install latest available SW version
- Replace ESM Board if failure persists
- Contact Technical Support
- Install latest SW version
- Replace ESM Board if failure persists
- Contact Technical Support
5101
5101
5101
5101
5101
May 2012
481003 Unknown Part
Number
Device's response
alarm or message
Unknown part
number
A Unknown Device part number in
the EEPROM
481004 Technical State Technical state
Error
failed
483001.. Startup Failure
483008
Technical Fault
483001..483008
484001..484001
484001..
484008
485001 Ambient Failure Technical Fault
Detected
485001
Page 35 of 42
Trigger condition
A Required Technical State data is
not complete
A Error during software startup
- Software error
A Ambient Mode activated
Doc.no: 624485/00
Cancel condition
Service software
page No.
Description
Priority
id number
(internal use)
Troubleshooting Platform C
Action required
- [C1] Check wiring (Pressure sensor board,
Front panel board, Driver board, Qvent
sensor, QO2 sensor)
- Check error log file for the failing
component, search for entries like
“.._Startup.out:Error read EEprom
'Frontpanel Board' ..”
- Check Technical State if contains wrong
part numbers
- Check Device Part Nr an enter if necessary
- Contact Technical Support if failure
remains
- Install latest SW version
- Check technical state for wrong entered
part number, refer to service manual
- Ensure O2 cell is connected properly
[C1]
- Check wiring (Pressure sensor board,
Front panel board, Driver board, Qvent
sensor, QO2 sensor)
- Install latest SW version
- Contact Technical Support if problem
remains
The device switched to ambient mode.
Check event log for other technical faults
1102
1302
5101
5101
3302
May 2012
485002 Self test Failed
Page 36 of 42
Device's response
alarm or message
Technical Fault
485002
Trigger condition
A Self test failed
Cancel condition
Service software
page No.
Description
Priority
id number
(internal use)
Troubleshooting Platform C
Action required
- Enter Service Software and check event
log for other technical faults
- Check all cables and connections
Doc.no: 624485/00
3000
May 2012
Troubleshooting Platform C
4 Troubleshooting Service Software
4.1 Adjustments and calibrations
Adjustments and
calibrations
Touchscreen
(Page No 2321)
Insp. valve
(Page No 2342) [C2]
Symptom
Required action
Calibration cannot be performed
- Check touch screen if connected properly to front panel board
- Replace touch screen (Front panel complete) if failure persist
- Check technical state if the revision number of the inspiratory valve corresponds to the
installed valve. Restart the device If revision number was changed
(Ventil. Info->Technical State > Modify , Page No 1102)
- Check blower (Tests/Calib > Comp test > Pneumatics 1> Blower flow, Page No 2104)
- Check expiratory valve membrane
- Check for leaks
- Ensure the external measurement (Pressure gauge) is using mbar and was zeroised
prior the use
- Replace pressure sensor assembly
- Check the expiratory membrane and replace it if necessary
- Check the cable of the expiratory valve for proper connection
- Replace expiratory valve
- Replace expiratory valve cover if problem remains
- Check Qvent (Tests/Calib > System test > Flow ,Page No 2202)
- Check the expiratory membrane and replace it if necessary
- Check internal tubing of expiratory valve [C1]
- Replace expiratory valve cover
- Replace expiratory valve if problem remains
- Replace O2 cell
- Check O2 cell cable for proper connection and replace if necessary
Calibration cannot be performed.
Qvent doesn’t reach target value
Pressure
(Page No 2341)
50mbar (+/- 5mbar) cannot be reached
Gain values are > 1000 +/- 50
Exp. valve
(Page No 2343) [C2]
Calibration takes more than 3 minutes or fails.
Several or a certain pressure levels cannot be
reached
Exp. valve
(Page No 2343) [C1]
Calibration cannot be performed /
Qvent doesn’t reach 4l/min
O 2 cell
(Page No 2346)
Page 37 of 42
Gain calibration fails
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May 2012
Troubleshooting Platform C
Adjustments and
calibrations
Flow sensor
(Page No 2347)
Symptom
Required action
Calibration fails
- Check proximal flow sensor and replace if necessary
- Ensure adult/pediatric flow sensor is used
- Check for leaks
- Check ambient valve [C2]
(Tests/Calib > Comp test > Pneumatics 2> Ambi valve, Page No 2112)
- Check the expiratory membrane and replace it if necessary
- Perform component tests in order to locate the problem (Rinse flow, Autozero valve,
Pressure sensors) and replace pressure sensor assembly if the corresponding tests
fail
- Check Qvent (Tests/Calib > System test > Flow ,Page No 2202)
4.2 Component Tests
Component Tests
Electronics >
Alarm system
(Page No 2102)
Electronics >
Alr. Mon. 1
(Page No 2113)
Electronics >
Alr. Mon. 2
(Page No 2114)
Page 38 of 42
Symptom
- Loudspeaker doesn’t sound
- Loudspeaker sounds distorted or too quiet
- Alarm lamp remains dark
One or more tests fail
One or more tests fail
Required action
- Check loudspeaker for proper connection
- Replace loudspeaker if problem remains [C1]
C2 with Front panel board revision 4 or higher]
- Install latest SW version
- Ensure the technical state corresponds to front panel board revision installed
- Check jumper on front panel board for correct position
- Ensure the foil of loudspeaker was removed (Rear Front panel Cover)
- Replace loudspeaker if problem remains
- Replace front panel board if problem remains [C2 with Front panel board revision < 4]
- Replace front panel board if problem remains
- Replace front panel board
- Install latest SW version
- Contact Technical Support
- Replace control board
- Install latest SW version
- Contact Technical Support
- Replace control board
Doc.no: 624485/00
May 2012
Troubleshooting Platform C
Component Tests
Electronics >
User I/F >
(Page No 2115)
Pneumatics 1>
Binary valve
(Page No 2106)
Pneumatics 1>
Autozero
(Page No 2109)
Pneumatics 1>
Blower flow
(Page No 2104)
Pneumatics 1>
Blower pressure
(Page No 2105)
Pneumatics 1>
Exp. valve
(Page No 2111)
Page 39 of 42
Symptom
Some or all of the knob range do not function
Required action
- Replace P&T encoder
Some or all of the keys and LED do not
function
One or more tests fail with Result “NOT
- Replace front panel board
OK” and status shows “INTERRUPTION”
One or more tests fail with Result “NOT OK”
and status shows “SHORT CIRCUIT” or “OK”
One or both tests fail with “NOT OK”
One or more tests end with Status “NOT OK”
One or more tests end with Status “NOT OK”
Test ends with Status “NOT OK”
- Check if autozero valves are connected to pressure sensor board
- Check FFC cable if connected properly to pressure sensor board and to [C2]
mainboard resp. to [C1] control board
- Replace pressure sensor assembly
- Replace pressure sensor assembly
- Check for internal leaks
- Replace blower module
- Replace mainboard [C2], driver board [C1] if problem remains
- Check for internal leaks
- Check Ambient valve [C2] (Tests/Calib > Comp test > Pneumatics 2> Ambi valve ,
Page No 2106)
- Check expiratory valve membrane
- Check Pvent_monitor (Adj/Calib > Calibration> Pressure, Page No 2341)
- Replace blower module
- Replace mainboard [C2], driver board [C1] if problem remains
Pexpvalve test: [C1]
- Check Pvent_control (Adj/Calib > Calibration> Pressure, Page No 2341)
- Check expiratory valve membrane
- Check Pexpvalve tubing for proper connection
- Calibrate expiratory valve
- Check expiratory valve membrane and replace if necessary
- Replace expiratory valve cover
- Check for internal leaks
- Replace expiratory valve
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May 2012
Troubleshooting Platform C
Component Tests
Symptom
Test ends with Status “NOT OK”
Test ends with Status “NOT OK”
Pneumatics 1>
Insp. Valve
(Page No 2107) [C2]
Test ends with NOT OK
External measured flow does not correspond
to Qvent
Test ends with NOT OK
Page 40 of 42
Required action
Pressure test:
- Check Ambient valve [C2]
(Tests/Calib > Comp test > Pneumatics 2> Ambi valve , Page No 2106)
- Check Pvent_control and calibrate if necessary (Adj/Calib > Calibration> Pressure,
Page No 2341)
- Calibrate expiratory valve
- Check expiratory valve membrane and replace if necessary
- Replace expiratory valve cover
- Check for internal leaks
- Replace expiratory valve
Leakage test: [C1]
- Check for internal leaks
- Check Ambient valve [C2]
(Tests/Calib > Comp test > Pneumatics 2> Ambi valve , Page No 2106)
- Check expiratory valve membrane and replace if necessary
- Check Qvent (Tests/Calib > System test > Flow , Page No 2202)
Leakage:
- Check for internal leaks
- Check Qvent (Tests/Calib > System test > Flow , Page No 2202)
Flow Control:
- Check for internal leaks
- Check ambient valve (Tests/Calib > Comp test > Pneumatics 2> Ambi valve, Page No
2112)
- Calibrate inspiratory valve (Adj/Calib > Calibration> Insp. Valve, Page No 2342)
- Check Qvent (Tests/Calib > System test > Flow, Page No 2202)
- Check cable of inspiratory valve if connected properly
Pressure:
- Check for internal leaks
- Check ambient valve (Tests/Calib > Comp test > Pneumatics 2> Ambi valve, Page No
2112)
- Perform the calibration of the inspiratory valve (Adj/Calib > Calibration> Insp. Valve,
Page No 2342)
- Check Qvent (Tests/Calib > System test > Flow, Page No 2202)
- Check Pvent_monitor (Adj/Calib > Calibration> Pressure ,Page No 2341)
Doc.no: 624485/00
May 2012
Troubleshooting Platform C
Component Tests
Pneumatics 2>
O2 input
(Page No 2112)
Symptom
Test ends with NOT OK
Pneumatics 2>
Neb. valve
(Page No 2116)
Pneumatics 2>
Ambi valve
(Page No 2108) [C2]
Pneumatics 2>
Prox. Test
(Page No 2110)
Test ends with NOT OK
Pneumatics 2>
Check valve
(Page No 2118) [C1]
Pneumatics 2>
Air entry
(Page No 2117)
Page 41 of 42
One or more tests end with Status “NOT OK”
Required action
- Ensure LPO connector is not inserted
- Ensure HPO is connected (medical oxygen, 2.8…6bar )
- Check the cable of the O2 proportional valve for proper connection
- Replace O2 mixer assembly
- Ensure HPO is connected (medical oxygen, 2.8…6bar ) -Calibrate flow sensor
- Check Qaw (Tests/Calib > System test > Flow , Page No 2202)
- Replace O2 mixer assembly if problem remains
- Check ambient valve if seated properly in bottom foam
- Replace ambient valve if problem persists
Flows through both flow sensor connectors are Rinse flow test:
unequal
- Replace pressure sensor assembly
- Replace rinse flow assembly if failure remains [C2]
Test ends with NOT OK
Proximal pressure:
- Check autozero valve (Tests/Calib > Comp test > Pneumatics 1> Autozero , Page No
2109)
- Replace pressure sensor assembly
Test ends with NOT OK
Proximal flow:
- Check Qvent (Tests/Calib > System test > Flow , (Page No 2202)
- Replace pressure sensor assembly
Test ends with NOT OK
Rinse tank: [C1]
- Check Paw (Calibration Pressure)
- Replace pressure sensor assembly
Test ends with NOT OK
- Check for internal leaks
- Check Qvent (Tests/Calib > System test > Flow, Page No 2202)
- Replace inspiratory path (patient connection)
With HEPA filter installed the pressure is
- Check HEPA Filter and replace if necessary
>2mbar
- Check Pfilter if connected properly (Sensor board side)
- Check Pambient if measuring correctly (compare to an external measurement e.g. TSI
flow analyzer.(Tests/Calib > Sensor data > Sensor 2 , Page No 2402)
- Replace Pfilter pressure sensor board if Pambient is measuring correctly and Control
board [C1] resp. Mainboard [C2] if Pambient is measuring incorrectly.
Doc.no: 624485/00
May 2012
Troubleshooting Platform C
4.3 System Tests
System Tests
Pressure
(Page No 2201)
Symptom
Set values are out of tolerance
Flow
(Page No 2202)
Set values are out of tolerance
O2 mixer
(Page No 2203)
Set values are out of tolerance
Displayed value of oxygen (O2 cell) only is out
of range
Tightness
(Page No 2204)
Alarming
(Page No 2205)
Page 42 of 42
Displayed value of QO2 is out of tolerance:
Test fails
Alarm priorities are incorrectly
Required action
- Check for leaks
- Check expiratory valve
- Check pressure sensors
- Calibrate flow sensor
- Replace flow sensor if necessary
- Check blower (Tests/Calib > Comp test > Pneumatics 1> Blower flow , Page No 2104)
- Replace Qvent if problem remains
- Ensure LPO connector is not inserted
- Ensure HPO is connected (medical oxygen, 2.8…6bar )
- Check Qvent (Tests/Calib > System test > Flow , Page No 2202)
- Perform O2 cell offset and gain calibration
- Replace O2 cell if problem persists
- Check O2 mixer assembly if properly connected to blower module (tubing)
- Replace O2 mixer assembly
- Check for leaks
- Check expiratory valve membrane and replace if necessary
- Perform component tests Pneumatics 1 and 2 to locate the leak / faulty component
- Install latest SW version
- Contact Technical Support
Doc.no: 624485/00
May 2012