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How can I fix QuickBooks Payroll Error
15212 during update or installation?
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1.855.409.2300
• QuickBooks Payroll Error 15212 is a common issue that users encounter when updating their payroll
software. Here's a step-by-step guide to understand and resolve this error:
Step 1: Identify the Error
• When attempting to download or install payroll updates in QuickBooks, you might receive an error
message stating "QuickBooks Payroll Error 15212." This error generally indicates problems with the
update or a misconfiguration within the software or system settings.
Step 2: Verify Your QuickBooks Version
• Ensure that your QuickBooks software is updated to the latest version. Go to the Help menu and select
"Update QuickBooks." Follow the prompts to download and install any available updates.
Step 3: Check Internet Connection
• A stable internet connection is crucial for downloading updates. Verify that your internet connection is
working correctly. If necessary, restart your router or modem.
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Step 4: Configure Internet Explorer Settings
• QuickBooks uses Internet Explorer for updates. Open Internet Explorer and go to Tools > Internet Options.
Ensure the following settings:
• Under the General tab, delete temporary files, cookies, and history.
• Under the Security tab, set the security level to Medium.
• Under the Connections tab, make sure your internet settings are correctly configured.
• Under the Advanced tab, ensure that SSL 2.0 and SSL 3.0 are checked.
Step 5: Run QuickBooks as Administrator
• Right-click the QuickBooks icon on your desktop and select "Run as Administrator." This grants the
software necessary permissions to install updates.
Step 6: Adjust Firewall Settings
• Ensure that your firewall or antivirus software isn’t blocking QuickBooks updates. Add QuickBooks as an
exception in your firewall and antivirus settings.
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• Step 7: Restart Your Computer
• After making these adjustments, restart your computer to ensure all changes take effect.
• Step 8: Download the Update Again
• Open QuickBooks and attempt to download and install the payroll update again. If the error persists,
consider contacting QuickBooks support for further assistance.
• By following these steps, you should be able to resolve QuickBooks Payroll Error 15212 and successfully
update your payroll software.