INTERNATIONAL BUSINESS Samsung smartphones Contents Abstract ......................................................................................................................................................... 2 1. International business Environment ..................................................................................................... 3 a) Technological .................................................................................................................................... 3 b) Threats & Opportunities for Samsung .............................................................................................. 4 Recommendation...................................................................................................................................... 5 2. Global Supply Chain Management (GSCM) .......................................................................................... 6 1) Supply chain management of Samsung ............................................................................................ 6 2) Weaknesses in SCM of Samsung ....................................................................................................... 7 3) Role of SCM in competitive advantage of Samsung ......................................................................... 7 3. Corporate Social Responsibility (CSR) ................................................................................................... 9 a) Current activities and plans of Samsung CSR.................................................................................... 9 3.1. Waste management .................................................................................................................... 10 3.2. Communities ............................................................................................................................... 10 3.3. Staff treatment............................................................................................................................ 10 b) Impact of Samsung CSR policies on stakeholders of Samsung ....................................................... 11 Conclusion ................................................................................................................................................... 13 References .................................................................................................................................................. 14 1 Abstract This report has discussed in detail the competitive advantage of Samsung in Smartphone industry. This report has discussed the importance and contribution of technological advancement for maintenance of competitive advantage of the company. The report has stated that the major factor which contribute in effective technological regime include technological advancements of rivals and increasing demands from customers. The report has also discussed supply chain management (SCM) of Samsung in order to gain competitive advantage in its respective market. SCM of Samsung relies majorly on six sigma strategy for its effective functioning. The report has also discussed corporate social responsibility measures taken by Samsung and its impact on its stakeholders. 2 1. International business Environment Samsung is a South Korean Conglomerate which has been leading smartphone industry since decades all over the world. It has been established in 1938 and started its electronics subsidiary in 1960s (Janrain , 2017). Due to intense competition in global market due to American smartphone company Apple and Chinese smartphone brand Huawei, it requires continuous developments in its products to retain customers (Gmoser & Flanagan, 2015). Due to major failures like Samsung Galaxy Note 7 blast incidents, the market share of the company has gone drastically down. The company’s micro and macro analysis states that in order to overcome technical issues and to cope up with technological demands of customers, it is essential to improve the technological operations of the company. a) Technological The future international and national business strategy of Samsung should be flawless in terms of its technology. Customers in smartphone industry require new and innovative ideas to keep them updated and connected in different forums. For this purpose, it is necessary that Samsung should keep on introducing new and novel features in its smartphones to keep customers satisfied (Dennison, 2015). The factors which play a major role in technological advancement of Samsung include technology used by rivals, customer demands, budget allocated to research and development etc. Technology used by rivals In order to keep pace with changing trends in technology, the business strategy of Samsung should track the advancements made by rivals in technological terms. Apple Inc. has introduced a paradigm shift in the age of advancement by introducing latest models of IPhone, IPads and other smart gadgets. On the other hand the crisis of Galaxy Note 7 blast has resulted in 7% sudden dive in share prices of Samsung (Farrell, 2016). Customers considered it a major loophole in technological security of the company. Samsung is required to address such loopholes in order to avoid any such future incident. Huawei has also introduced latest smartphones on low prices worldwide making it a major rival of Samsung besides Apple (Auchard & Jiang, 2017). Samsung business management should 3 keep a track of technological advancement of its customers to ensure same level of technological development. Customer demand for latest technology In smartphone industry, customers want latest features and low prices to enjoy maximum benefits of their gadget. Despite of brand consciousness customers prefer smartphones which offer maximum features with lowest possible price. Due to this factor, customers are rapidly choosing Huawei as smartphone brand due to its launch of mate series. Mate 9 has offered state of the art features with lowest possible price (Auchard & Jiang, 2017). The Chinese company is competing on cost leadership. Samsung business strategy should offer the same benefit to customers to keep them loyal with the brand (Dudovskiy, 2017). In case the company charges high prices for its smartphones, the differentiation strategy should be employed to offer highly competitive features which its rivals don’t offer. For this purpose, the Samsung should majorly focus on its technological advancement. Budget for research and development In order to improve technological advancement of Samsung, it is necessary to spend huge budget on research and development of smartphones. In 2017, Samsung allocated $12.7 billion whereas Apple allocated $10 billion (Statista, 2017). The spending on research and development of new technologies for facilitation of customers will help the company to regain its competitive advantage in global market which was lost due to effective marketing and business strategies of Apple and Huawei. b) Threats & Opportunities for Samsung Due to intense competition in market, Samsung has been facing several challenges. Some factors have helped it to offer products to customers whereas some weaknesses has turned out as major threats for its survival in short and long term. The major threats and opportunities faced by Samsung based on its technological analysis are discussed as follows 4 Threats The major threat faced by Samsung is cost leadership of Huawei and differentiation strategy of Apple. Both rivals have created intense strategic challenges for Samsung to survive in its domestic and international market. Due to technological challenges, the company is also facing increased disruption in the pipeline of new products (Dudovskiy, 2017). The company is also facing major issues due to rapid change in Dollar on international platform. The increasing innovation from competitors is a major risk countered by the company leading to patent infringement lawsuits. Opportunities Besides several threats to be countered by Samsung due to several weaknesses, it has major opportunities of business in local and international market. Samsung has invested $2.7 billion more than Apple Inc. being is biggest rival in smartphone industry (Statista, 2017). The company has opportunity to utilize this research and development budget in cloud business segment. It can also help the company in niche business by targeting several emerging markets worldwide. The investment in research and development sector will not only improve technological regime of the company (Dudovskiy, 2017). But it will also help in improve its brand value. It may also compensate the company to regain its leadership in worldwide smartphone industry. Recommendation In order to take advantage of opportunities available and to avoid threats to be countered by Samsung, it is necessary to launch new gadgets in market to retain customers in long term. The business strategy of the company should be mix of cost and differentiation strategy to meet demands of all kind of customers. 5 2. Global Supply Chain Management (GSCM) The distribution of products and services of a company is the integral factor in its success. In order to keep customers satisfy and meet sales targets, it is essential that the supply chain network of a company is flawless and intact. The GSCM of Samsung has become of the integral factors in its success. The company has maintained synergy between its SCM and six sigma in order to ensure fastest supply chain network of the company. 1) Supply chain management of Samsung The supply chain of Samsung has been improved through multiple and effective SCM solutions through innovation processes. Still in 2004, Samsung management identified room for improvements to provide quality supply to customers worldwide (Yang, et al., 2007). In order to improve the effectiveness and functionality of Supply chain management of Samsung, it has focused on four key areas for effective functioning. The factors which contributed in success of Samsung in global industry include: Project discipline The processes devised for smooth and effective SCM contributed in its effective functioning in short and long term (Dudovskiy, 2017). The defined objectives and key performance indicators of SCM of the company resulted in improvement of its operations. The Six sigma employed for effective functioning of SCM helped in increasing the credibility of the company through timely deliveries of products. Sustaining results For desirable outcomes, the SCM of Samsung employed systemization factor. The automation of supply chain management helped in improving its functionality (Hunbiased, 2015). These systems also helped in smooth adaption of behavioral and process changes for rapid functioning. Well established HR framework The staff members of procurement department of Samsung are expert enough to deal with any kind of pressure and meet deadlines (Yang, et al., 2007). The employees are trained to hunt reliable and trust worthy suppliers. Due to support of reliable suppliers, the company has maintained a momentum of speedy functioning of SCM worldwide. 6 Quantitative strength SCM of Samsung employed five design parameter to deal with changes in supply chain management of the company (Hunbiased, 2015). These parameters have helped in synchronization of company’s value chain, inbound logistics and customer service department. The Six sigma program for improving functionality of SCM of Samsung has resulted in increase in growth and innovation of the company. 2) Weaknesses in SCM of Samsung The supply chain management of Samsung is highly competitive and unbeatable. Still there are several things which are required to be addressed in order to retain its competitive advantage in long term. Due to exploding of Samsung Note 7, the supply chain management strategies of the company have shown several flaws despite of synergy created using six sigma strategy (Buist, 2016). The quality control of large network of suppliers have to be taken into account to ensure that no such incidents happen in future. The disaster recovering plans introduced by the company seemed flawed and resulted in loss of billions for the company. The quality control of suppliers should be addressed properly using several checks to ensure that customers are offered defect less phones and other products. 3) Role of SCM in competitive advantage of Samsung The supply chain management of Samsung has been contributing a major role in its effective functioning and gaining wide market share worldwide. The SCM of the company has several features which have enabled it to gain and retain competitive advantage in short and long term. It has been contributing in optimized marketing, high demand satisfaction and increased market response ability (Hunbiased, 2015). It has also helped in integration of sales, logistics and marketing department of the company. The major factors involved in effective functioning of SCM of Samsung which contributed in competitive advantage of the company involve: 7 Operational Excellence Supply chain management of Samsung has shown following characteristics resulting in its operational excellence. Source: (Hunbiased, 2015) The company has maintained synergy between all major departments including development, procurement, manufacturing, logistics and sales. It resulted in synchronized functioning of each department. The flow of processes through synchronization process resulted in meeting desired objectives within timely manner. SCM of the company has maintained a momentum of speed and flexibility. The speed factor included several constraints. Weekly decision making, production flexibility (CELL) and global logistic hub contributed in maintaining speedy functioning of the supply chain (Hunbiased, 2015). On the other hand flexibility of the supply chain depends on customer collaboration and retail & channel SCM of Samsung. Smart Logistics The supply chain management of Samsung has realigned it structures into six areas. These areas include smart town, smart manufacturing, smart convergence, smart security, smart logistics and 8 smart ICT (Dudovskiy, 2017). The major contribution in SCM management is through smart logistics of the company. Smart logistics have resulted due to supply chain logistics consulting, supply chain logistics solution (Cello) and overseas logistics IT service. Effective enterprise resource planning (ERP) The ERP system of Samsung has been contributing in real time access to suppliers and customers. The data of the company globally is managed on one system at any time. The Global ERP of the company has been contributing effectively in smooth functioning of SCM of the company. It helps in real time information sharing among suppliers, customers and employees of the company (Janrain , 2017). It also helps in fast response towards global business environment changes. Due to effective functioning of ERP of Samsung, the highly innovative smartphone ideas are generated leading to increase in demand of the company’s products in market. It has resulted in increasing the competitive advantage of company in market. 3. Corporate Social Responsibility (CSR) Corporate social responsibility (CSR) includes the measures taken by a company to ensure safe treatment to the environment. It also focuses on active compliance with the spirit of law, ethical standards and international norms. a) Current activities and plans of Samsung CSR Samsung has been an active player in CSR measures to ensure safe practices for betterment of society and communities. Samsung America has recently won the competition of CSR initiative program named “Solve for Tomorrow Contest”. Under this program the company has put its focus on improving living standard of children by facilitating them through STEM education program (Ellett, 2013). Samsung has also taken strict measures to ensure safe environmental practices by through its participation in several programs such waste management, charity & donation etc. some of the strict measures taken by CSR management of Samsung have discussed as follows: 9 3.1. Waste management The company has devised budget and systems in order to collect 2.26 million tons of waste material from 2009 to 2015. Till 2020 Samsung CSR management aims at collecting 3.8 million tons of waste material for safe environmental practices. Besides waste material the collective recycling of plastic involved reuse of 6.3% of total plastic used in its activities. It comprised of 34,322 tons of plastic to be recycled (Dudovskiy, 2017). For carbon emission problem, the company has introduced eco-management and plant first programs. The company has used effective programs which helped in reduction of greenhouse emission by 70% from 2009 to 2015. 3.2. Communities Samsung has taken several initiatives to ensure independence and self-reliance among community members. The company has started several vocational education programs aimed by benefiting 39,659 solely in 2015. The SMART school program started by the company has been contributing effective to meet up educational gap of children who can’t afford quality education worldwide (Dudovskiy, 2017). In order to benefit people of third world countries, Samsung has initiated 30 different health care programs in different regions of world especially in African countries where healthy facilities are rare. Samsung has also started Nanum village program to eradicate poverty through facilitating disadvantaged segments of society. This program covers several basic necessities of life including quality education, modern infrastructure, medical facilities, and facility of clean water and establishment of community center for people. 3.3. Staff treatment Samsung has always prioritized its workers as it considers the importance of quality workers in its global success. The company has ensure implementation of labour and human rights for protection of its staff members. Samsung management has conducted 235 supplier inspections for child labour protection in China in 2015 (Dudovskiy, 2017). The company introduced employee benefits programs of worth 3.853 billion in Korea. The company has also implemented training sessions of employees amounted to 78 hours per employee during 2015. For personal development of its workers, the company has established 10 career consulting centers. For secure practices for its employees and staff member, the company has introduced several health and safety management systems such as compliance with OHSAS 18001 standard. b) Impact of Samsung CSR policies on stakeholders of Samsung Stakeholders are direct parties which get impacted by functioning of a company. All big strategic decisions directly impact the functioning of the company (Akisik & Gal, 2010). Stakeholders of a company include its customers, suppliers, employees, investors and government etc. The corporate social responsibility measures taken by Samsung has a direct impact on its stakeholders. The major impacts include: Increased loyalty Due to effective CSR activities undertaken by Samsung, the stakeholders of the company show high commitment and increased loyalty. Customers get improved services and products which leads to their long term commitment with the brand (Dudovskiy, 2017). The community is offered several wellness programs which leads to high loyalty by community with the brand name of the company in long term. Higher satisfaction rate Employees are offered safe work conditions and several benefit programs. Which leads to high rate of job security and fulfilment. In case personal concerns of employees are completely met, they feel satisfied. The higher satisfaction rate of employees leads to better customer services to clients (Dudovskiy, 2017). Due to better customer services, the satisfaction rate of customers also increase. It leads to increase in company sales and market share. The cycle continues leading to improve market place for Samsung in global market. Long term commitment The safe environmental practices and several beneficial programs for employees, community and customers lead to their long term commitment. Due to high satisfaction level both employees and customers show long term commitment with the company (Ellett, 2013). Due to this factor, Samsung has excelled from a conglomerate to a multinational company in global market. 11 High reliance Government is a major stakeholder in all type of companies and organizations. Samsung has started several programs for benefit of communities and other stakeholders. It has also complied with legal regulations resulting in high reliance of Korean government on its operations. The conglomerate company has been offering huge GDP to the Korean government leading to increase in balance of payment of the country (Janrain , 2017). It has resulted in increased level of contribution by Samsung in earnings of Korean government. The states relies for its Gross domestic product (GDP) on sales and profits of Samsung. 12 Conclusion This report concludes the importance and contribution of technological advancement for maintenance of competitive advantage of the company. Samsung is a South Korean Conglomerate which has been leading smartphone industry since decades all over the world. The factors which play a major role in technological advancement of Samsung include technology used by rivals, customer demands, budget allocated to research and development etc. The major threat faced by Samsung is cost leadership of Huawei and differentiation strategy of Apple. The report has also discussed supply chain management (SCM) of Samsung in order to gain competitive advantage in its respective market. SCM of Samsung relies majorly on six sigma strategy for its effective functioning. The quality control of large network of suppliers have to be taken into account to ensure that no such incidents happen in future. The disaster recovering plans introduced by the company seemed flawed and resulted in loss of billions for the company. Samsung has been an active player in CSR measures to ensure safe practices for betterment of society and communities. 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