Anas Hmedany
TOP 10
KPI
FOR
FACILITY
MANAGEMENT
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#1
SERVICE
REQUEST
RESPONSE TIME
Measures the speed of
response to service
requests, ensuring quick
resolution and high
occupant satisfaction.
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#2
FIRST-TIME
FIX RATE
Percentage of issues
resolved on the first visit,
reflecting the efficiency
and effectiveness of the
maintenance team.
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#3
PLANNED VS.
REACTIVE
MAINTENANCE RATIO
Compares preventive
maintenance to emergency
repairs, highlighting
proactive asset
management.
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#4
MAINTENANCE
BACKLOG
Number of pending tasks,
helping to identify resource
constraints and areas
needing attention.
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#5
ASSET
DOWNTIME
Measures the downtime of
critical assets due to
maintenance, minimizing
operational disruptions.
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#6
COST PER
SQUARE
FOOT
Total service costs divided
by facility size, providing
a benchmark for cost
efficiency.
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#7
OCCUPANT
SATISFACTION
SCORES
Regular feedback from
occupants to ensure
services meet their needs
and expectations.
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#8
COMPLIANCE WITH
SAFETY AND
REGULATORY
STANDARDS
Measures adherence to
safety and regulatory
requirements, maintaining
a safe environment.
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#9
INVENTORY
TURNOVER RATE
Tracks usage and
replacement of supplies,
optimizing inventory levels
to avoid shortages
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#10
TRAINING
HOURS PER
EMPLOYEE
Total hours of training
provided to each team
member, ensuring ongoing
professional development
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Anas Hmedany
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