How to Fix Error 15XXX When Updating
QuickBooks?
• QuickBooks users attempt to download and install payroll updates; they might face Error 15XXX when
updating QuickBooks. During updates to QuickBooks Desktop or payroll, you may encounter errors,
particularly those beginning with the number 15. Incorrect Microsoft Internet Explorer settings can also
result in these issues. A 15000 series error may appear in QuickBooks accounting software if the digital
signature of a file cannot be verified. Fix error 15XXX when updating QuickBooks is vital for maintaining
seamless software functionality.
• The 15XXX (15000 series) issues related to payroll updates will be examined in detail in this blog post,
along with their causes and fixes.
• Alternatively, you can contact our support team by phoning our toll-free number 1.855.856.0042. Our
certified accounting specialists would be happy to fix payroll update difficulties on your behalf.
Causes Behind QuickBooks 15XXX (15000) Series Errors
• Several factors can contribute to QuickBooks 15XXX series errors, such as QuickBooks update error
15215. Let’s find out the possible causes:
1. QuickBooks was unable to verify the digital signature of a file.
2. Incorrect setup of Microsoft Internet Explorer.
3. Corrupted or incomplete installation of QuickBooks.
Solutions to Resolve QuickBooks Payroll Error 15000 (15XXX) Series
• Here are steps to resolve the QuickBooks 15XXX series errors:
Solution 1: Establish a Certificate for Digital Signatures
• Setting up a Digital Signature Certificate (DSC) in QuickBooks includes acquiring the
certificate, installing it on your computer, and configuring QuickBooks for document
signing.
• Locate QBW32.exe in C:\ Program Files\Intuit\QuickBooks.
• Verify that the correct digital signature is installed.
• Launch QuickBooks and open the company file you want to configure with the DSC.
• Click on the Preferences menu and choose Edit.
•
•
•
•
•
•
•
•
•
In the Preferences window, choose Company Preferences.
Locate Digital Signature Preferences or a similar option (may vary by QuickBooks version).
Click Add or Browse to find your installed certificate.
Select the DSC file from the list and click OK.
Open the document or transaction that you want to sign in QuickBooks.
Look for options like Sign, Apply Digital Signature, or Add Digital Signature within the document.
Choose your DSC from the available certificates.
Follow the prompts to apply your digital signature to the document.
Save the signed document as required.
• Solution 2: Adjusting Internet Explorer settings
•
•
•
•
•
•
To modify Internet Explorer options, follow these steps:
Open Internet Explorer.
Click on the Gear icon, then select Internet Options.
Navigate to the Security tab and choose Trusted Sites.
Click Close.
Finally, click Apply and Respectively.
Solution 3: Conduct a fresh installation
Executing a clean installation of QuickBooks entails uninstalling the current version, renaming installation
folders, and reinstalling the program.
•
•
•
•
•
•
To launch the Run window, use the Windows + R keys.
Type Control Panel and press Enter.
Navigate to Programs and Features or click on Uninstall a Program.
Locate your version of QuickBooks in the list of installed programs.
Select QuickBooks and click Uninstall/Change at the top of the list.
Follow the on-screen prompts to complete the uninstallation.
Any of the above-recommended fixes could fix error 15XXX when updating QuickBooks. If the error
persists, consider consulting with professionals or contacting QuickBooks Payroll Support service providers
at 1.855.856.0042.