The Role of Empathy in Effective Communications.
By: Chadbell Ann R. Nueva
Understanding empathy, gives you an understanding of what others have been
through and understanding others is key part when it comes to strong
communication skills. The more you understand other people, the better you'll
be able to effectively communicate with them. The most effective way to make
your message heard in order for others to effectively understand it is often just
a matter of showing the recipient of your message that you care about what
they have to say.
The ability to fit oneself into another person’s shoes is what determines how
effective the communication will be. Many people confuse empathy with
sympathy which is much similar yet so different. Both are important tools in
determining effective communication. Sympathy has much more to do with
feelings of compassion and pity. It involves agreement with the other party
which discourages further exploration and expression of one's interests and
feelings. Sympathy creates the need to reduce one's own personal distress
leading to a loss in objectivity and ability to solve the other person`s problems.
In Summary, empathy plays a critical role in workplace or in schools
communication by building trust, improving communication, enhancing
creativity and problem-solving, promoting respect and inclusion, and fostering
employee engagement and satisfaction. By cultivating empathy in your
communication with colleagues, you can create a more positive and supportive
work environment and achieve better outcomes as a team.