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Fix QuickBooks 12000 Series Error Codes
When Getting Payroll Updates
Fix QuickBooks 12000 Series Error Codes When Getting
Payroll Updates
When trying to get payroll updates in QuickBooks, encountering 12000 series error codes can be
frustrating. These errors usually relate to internet connection issues or security settings that prevent
QuickBooks from accessing the necessary services. Here’s a comprehensive guide on how to identify and
resolve these errors to ensure your payroll updates go through smoothly.
Understanding QuickBooks 12000 Series Error Codes
The 12000 series error codes typically include:
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Error 12002
Error 12007
Error 12009
Error 12029
Error 12031
Each of these errors generally indicates a problem with connecting to the internet or the server. The root
causes can range from network timeout issues to incorrect security settings.
Common Causes of QuickBooks 12000 Series Error Codes
1.
Internet Connection Issues: Your internet connection might be unstable or intermittent.
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2.
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4.
Firewall or Security Settings: Firewalls, antivirus programs, or other security software might
be blocking QuickBooks from accessing the server.
Internet Explorer Settings: QuickBooks uses Internet Explorer for internet connectivity, so
incorrect settings in IE can cause these errors.
Network Timeout: The connection may time out due to server issues or slow internet speed.
How to Fix QuickBooks 12000 Series Error Codes?
1. Check Your Internet Connection
Ensure that your internet connection is stable. You can do this by:
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Opening a web browser and trying to access a website.
Restarting your router or modem.
Contacting your internet service provider if there are widespread issues.
2. Configure Your Firewall and Security Settings
Your firewall or security software might be blocking QuickBooks. To configure your firewall:
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Go to the firewall settings and add QuickBooks as an exception.
Ensure that the following ports are open: 80 (HTTP), 443 (HTTPS).
For detailed instructions, refer to the support documentation of your specific firewall or antivirus
software.
3. Adjust Internet Explorer Settings
Since QuickBooks relies on Internet Explorer, make sure it’s properly configured:
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Open Internet Explorer and go to the settings menu.
Ensure that you have the latest version of IE installed.
Reset Internet Explorer settings: Go to Tools > Internet Options > Advanced > Reset.
Ensure that TLS 1.2 is enabled: Go to Tools > Internet Options > Advanced > Security and
check "Use TLS 1.2".
4. Check and Reset Your QuickBooks Update Settings
Sometimes, resetting your QuickBooks update settings can resolve these errors:
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Open QuickBooks and go to Help > Update QuickBooks.
Click on the Update Now tab and select Reset Update.
Click Get Updates to download the latest update files.
5. Configure Internet Security and Personal Firewall Applications
Make sure that your internet security and personal firewall applications are not blocking QuickBooks
from accessing the server. This involves:
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Adding QuickBooks to the list of allowed programs in your security software.
Ensuring that the required QuickBooks ports are not being blocked by the firewall.
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6. Restart Your Computer and Router
Often, simply restarting your computer and router can resolve connectivity issues:
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Turn off your computer and router.
Wait for a few minutes before turning them back on.
Restart QuickBooks and try updating payroll again.
When to Contact QuickBooks Support
If none of the above solutions work, it might be time to contact QuickBooks Support. Provide them with
the specific error code and the steps you've already taken to resolve the issue. They can offer more
advanced troubleshooting steps or escalate the issue if necessary.
Conclusion!!
QuickBooks 12000 series error codes can be a hassle, but they’re typically related to connectivity or
security settings. By systematically checking your internet connection, configuring your firewall and
security settings, adjusting Internet Explorer, and resetting your QuickBooks update settings, you can
usually resolve these issues. If all else fails, don’t hesitate to reach out to QuickBooks Support for
further assistance. Keeping your software updated and ensuring a stable internet connection will help
you avoid these errors in the future.