Request for Information
Asking for information about automating customer
interactions for a small business.
“I am a small business and i am looking for automating my customer interactions”
Is the provided utterance recognizable and clear for
identifying the intent and entities?
Retry with other
valid utterance.
No
The utterance is clear for
identifying and classify
the intent and entities
Yes / Partially Yes
No, the utterance isn't
clear for determining
intent and entities. Junk.
FAQs
Yes
Elobrate on your
request for the intent
for the said entity.
Recogonized as Product
Search Query
OOS
Product Search
Intent: Inquiry about
automating customer
interactions
Is the intention behind the
utterance clearly discernible?
No
Even if the intent is
unclear, is the entity
still identifiable?
Products
Automation
Contact Center
Agent AI
Cx Experience
BankAssist
RetailAssist
HealthAssist
Ex Experience
HR Assist
IT Assist
No
Is the entity behind the
utterance clearly
discernible?
Elobrate on your
request with entity.
Explore Industries
Financial Services
Home, Life & Auto Insurance
Healthcare Providers
Health Insurance
Life Sciences
Consumer GoodsRetail
Electronics
Manufacturing
Telecom
Travel Hospitality
Yes
Entity: "small business"
+ "automating my
customer interactions"
No
Yes
The product been explicitly
mentioned / identified.
No
Yes
No
Yes
Probe deeper into the
specific requirements
and challenges of the
industry
Product Identified
Products Offerings
Redirect to MDR
Suggest solutions that use
automation, manual processes,
and agent involvement, including
advanced features.
End
Automation
Option 1
Option 2
Option 3
AI-Powered Virtual Assistants
Contact Center
Contact Center + Agent AI
Build an AI-First Contact Center
Assist Agents integrated with an
AI-First Contact Center