WEF 2024 Annual Meeting
Realizing the Promise
of Health Technology
for More People
Breakthroughs that change patients’ lives
Confidential
Trusters
More people trust in
the use of healthcare
technology than
might be expected —
yet 42% remain
unconvinced.
Hesitants
Distrusters
Don’t know
Gen Z and Boomers+ both
trust healthcare tech the least.
(Shown: % of generation that are Trusters)
6 IN 10
Boomers+
Gen X
People Trust Tech in
Healthcare (58%)
Trust Artificial
Intelligence (AI)
Technology
in Healthcare (46%)
59%
63%
Millennials
Gen Z
1IN 2
53%
53%
(Shown: % of generation that are Trusters)
Boomers+
Gen X
35%
45%
Millennials
Gen Z
53%
45%
Data sourced from a 20-minute quantitative online survey among a representative sample (as feasible) of n=11,000
(age 18+) respondents in the United States, France, Germany, Turkey, Japan, Ghana, Uganda, India, Mexico, and
Confidential
Brazil between November 10th - 28th , 2023.
Trust in Health Technology
Health Inequities
Survey respondents with
limited income, lower education
levels and obstacles to health
literacy — who are likely
already experiencing health
inequities — stand to gain
significantly from
advancements in healthcare
technology.
Of distrusters
in healthcare
technology,
survey
respondents
reported:
Trusters of health
technology reported
highest in excellent
physical and mental
health — and may need
the use of health
technology least.
Health Literacy
Income
Education
12%
41%
31%
are very confident
about how to get
information about
their general
health or a
specific medical
condition.
reported being
in the Bottom
Third for
income levels.
reported
having less
than any
college
education.
17%
23%
Distrusters
15%
20%
Hesitants
Excellent
physical wellbeing
25%
31%
Trusters
Excellent
mental wellbeing
Data sourced from a 20-minute quantitative online survey among a representative sample (as feasible) of n=11,000 (age 18+)
respondents in the United States, France, Germany, Turkey, Japan, Ghana, Uganda, India, Mexico, and Brazil between November
Confidential
10th - 28th , 2023.
Good Uses of Healthcare Technology, Including For Me
Trust In Health Technology
(Shown: % Selected)
Trusters
Hesitants
Distrusters
Personal Use
54%
53%
50%
Survey respondents who trust
healthcare technology recognize
its positive outcomes — but
those who do not are challenged
to see its benefits — particularly
with more invasive personal
technologies.
+20pts
45%
+21pts
+17pts
34%
+8pts
26%
+19pts
32%
31%
28%
+10pts
+9pts
22%
22%
+7pts
21%
Health data
integration and
predictive analysis
The Internet
of Medical
Things
Wearables that can
be worn as an
accessory or even
implanted in the body
The use of
aided robotics
in surgeries
Data sourced from a 20-minute quantitative online survey among a representative sample (as feasible) of n=11,000 (age 18+)
respondents in the United States, France, Germany, Turkey, Japan, Ghana, Uganda, India, Mexico, and Brazil between November
Confidential
10th - 28th , 2023.
Trust In Health Technology
Barriers
to Trust
Survey respondents need
assurances that the future
of health technology will
augment healthcare
expertise — not replace it.
What are negative outcomes associated
with AI in Healthcare?
Technology will miss
something a medical
professional would catch.
Boomers+ are most concerned
about technology missing
something a human would not.
(Shown: % Selected)
(Shown: % Selected, by generation)
Trusters
45%
Boomers+
Hesitants
45%
Gen X
43%
Millennials
44%
Distrusters
48%
Gen Z
50%
46%
Data sourced from a 20-minute quantitative online survey among a representative sample (as feasible) of n=11,000 (age 18+)
respondents in the United States, France, Germany, Turkey, Japan, Ghana, Uganda, India, Mexico, and Brazil between November
Confidential
10th - 28th , 2023.
Trust In Health Technology
Top Factors to Help Increase Trust
(Shown: Ranked #1-3)
Enhancing,
not replacing,
interpersonal
health experiences
Survey respondents, including
those hesitant or distrusting of
healthcare technology, trust in
healthcare providers, hospitals
and clinics to recommend and
support technology introduction.
Trusters
Hesitants
Distrusters
Recommendations from
HCPs/Medical Association
(NET)
Proof/data that supports the
technologies are creating better
health outcomes
More education/information from
providers on the purpose, benefits,
risk, and limitations of the
technology
65%
63%
61%
52%
55%
53%
48%
48%
47%
Data sourced from a 20-minute quantitative online survey among a representative sample (as feasible) of n=11,000 (age 18+)
respondents in the United States, France, Germany, Turkey, Japan, Ghana, Uganda, India, Mexico, and Brazil between
Confidential
November 10th - 28th , 2023.