Try These Fixes When QuickBooks is Not
Responding
QuickBooks users may sometimes see error warnings such as QuickBooks stopped working or
QuickBooks is not responding displayed on the screen. This issue indicates that despite multiple
attempts, the user cannot access the company file. The QuickBooks company file icon does not respond to
any commands the user enters on the computer. Consequently, the data within the company file cannot be
utilized for any tasks.
When this issue occurs, QuickBooks abruptly stops working, which can disrupt productivity and risk data
loss. Through this blog, we will explore the reasons behind this issue and discuss various methods to
effectively resolve it.
If users are short on time or need expert assistance, they do not need to worry because our QuickBooks
error support team is available at a toll-free number, 1.855.856.0042, to help them
Why is QuickBooks Freezing or Not Responding?
There can be multiple reasons why your QuickBooks has stopped working or not responding; let’s find
out these possible reasons:
•QBWUSER.INI file is missing, corrupt, or corrupted.
•Anti-virus software may interfere with QuickBooks operations, causing conflicts or errors.
Solutions to resolve QuickBooks Not Responding Error
QuickBooks not responding after login or not working are common issues. You can follow the
troubleshooting steps below to resolve issues preventing QuickBooks from opening or causing it to freeze.
Solution 1: Changing the QBWUSER.INI file name
This step removes the list of previously opened company files, requiring you to open the company file
manually.
• Enable all hidden files and folders on your computer.
• Navigate
to
the
QBWUSER.ini
folder
at
this
path:
\Users[Your
user
name]\AppData\Local\Intuit\QuickBooks [year].
• Rename the QBWUSER.ini file by adding “.old” to the end of the file name.
• Rename the EntitlementDataStore.ecml file.
• Open QuickBooks after renaming these files and check if you can open the sample company file.
• If the sample file opens successfully but not the company file, copy the company file to a new location
and open it from there.
• If you successfully open the company file from the new location, it indicates that the previous folder
or location was damaged or had faulty permissions.
• It may be damaged if you still can’t open the company file. To replace the damaged one, restore a
previous backup of the file.
• If you cannot open the sample company file, there may be an issue with the QuickBooks installation.
Solution 2: Disable the antivirus program momentarily
• The background firewall could hinder QuickBooks from functioning smoothly and may cause the
QuickBooks stopped working error. The following are the steps to disable the firewall:
• Begin by restarting the system.
• If the error persists, turn off the anti-virus program and Windows Defender.
• Restart the device to finish the process and see if the error has been resolved.
Finally, we believe readers will grasp how to fix the QuickBooks is not responding issue. However, if you
have any issues or are experiencing the same problem frequently, please contact our QuickBooks
enterprise support team at 1.855.856.0042.