How to fix QuickBooks
Error H505 Multi User
Mode Issue?
QUICKBOOKS ERROR H505
Troubleshooting Solutions: QuickBooks Error H505
QuickBooks Error H505 typically occurs when QuickBooks Desktop is unable to establish a
connection to the company file located on another computer. This error is part of a series of errors
known as H-series errors, which generally relate to problems with multi-user hosting setups. Here
are some troubleshooting steps you can take to resolve QuickBooks Error H505:
• Verify Hosting Settings: First, ensure that hosting is turned on only on the computer that
hosts the company files (the server), and it should be turned off on the workstations (client
computers). To do this, open QuickBooks on each workstation and go to the File menu >
Utilities. Make sure that "Host Multi-User Access" is turned off on all client computers.
• Check Firewall Settings: Sometimes, firewall settings can block QuickBooks from accessing
the necessary ports for multi-user mode. Configure your firewall settings to allow QuickBooks
through. You may need to consult your firewall documentation or IT support for specific
instructions on how to do this.
• Use QuickBooks File Doctor: QuickBooks File Doctor is a tool provided by Intuit to
diagnose and repair common QuickBooks issues, including H-series errors. Download
and run the QuickBooks File Doctor tool, then follow the prompts to scan and repair
your company file. This tool can automatically fix many network-related problems.
• Update QuickBooks to the Latest Release: Ensure that both the QuickBooks
software and the QuickBooks Database Server Manager are updated to the latest
release. Outdated versions of QuickBooks may have bugs or compatibility issues that
could contribute to Error H505. You can check for updates within QuickBooks by
going to the Help menu > Update QuickBooks Desktop.
• Configure DNS Settings: If you are using a DNS server to resolve the hostname of
the computer hosting the company file, ensure that the DNS settings are correctly
configured. QuickBooks may encounter Error H505 if it cannot resolve the hostname
to the correct IP address. You may need to consult with your network administrator or
IT support to verify and correct DNS settings.
• Create a New Folder for Company File: Sometimes, the folder containing the company file
may be damaged or corrupted, leading to Error H505. Create a new folder on the hosting
computer and move the company file into it. Then, set up multi-user access again in
QuickBooks by going to the File menu > Utilities > Host Multi-User Access.
• Contact QuickBooks Support: If you have followed the above steps and continue to
experience Error H505, it may be indicative of a more complex issue with your network
configuration or QuickBooks installation. In such cases, it is recommended to contact
QuickBooks support for further assistance. They can provide personalized guidance and
troubleshooting tailored to your specific situation.
By following these troubleshooting steps, you should be able to resolve QuickBooks Error
H505 and regain access to your company files without further interruption.