Anemutsa Komboni kanemutsa@gmail.com +2714589262 +263783918573 6217B Westbrook Kadoma Zimbabwe Summary Highlights Works well under pressure Exceptional interpersonal skills Trained in liquor, wine, and food service Master of sales techniques Highly responsible and reliable Food Ingredients expert Accurate forecasting Process implementation Education 9 O’Level Passes: - 2018 ZIMSEC Nyazura High School B14 Points A’Level: - 2020 ZIMSEC Nyazura High School UNIVERSITY OF ZIMBABWE DROPOUT: Social Work-2021 Certifications Certified Chinese Speaker. Skilled and a highly motivated and service-oriented individual with a passion for the aviation industry. With a warm and friendly demeanor, I excel at providing exceptional customer service and ensuring the safety and comfort of passengers. Expierence Head Waiter - 09/2023 to 05/2024 St Elmos, Belgravia Harare, Zimbabwe Coach new waiters and floor staff on guest service expectations, safety procedures, proper food handling, and restaurant protocols. Monitor dining room to guarantee optimal guest experiences. Work with individual servers to improve performance. Answer customer inquiries and resolve issues immediately. Waitress - 03/2022 to 08/2023 Gava’s Restaurant, Belgravia, Harare Zimbabwe. Answered questions about menu (elections and made recommendations when requested). Accurately recorded orders and partnered with team members to serve food and beverages. Effectively communicated with kitchen staff regarding customer allergies, dietary needs, and other special requests. Consistently adhered to quality expectations and standards.