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Canteen Ordering System for Unilever
Business Management - CTE (Huntley Project High Schl)
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Canteen Ordering System for Unilever
Simplilearn CBAP Cer琀椀昀椀ca琀椀on Project 1
Author: Oscar M. Hernandez
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Contents
Project Overview and Objec琀椀ves...............................................................................................................3
Company Overview..................................................................................................................................3
Project Overview.....................................................................................................................................3
Project Objec琀椀ves................................................................................................................................3
Project Tasks...............................................................................................................................................4
Business Analysis Core Concept Model......................................................................................................4
Business Need / Problem Statement.......................................................................................................4
Need....................................................................................................................................................4
Change.................................................................................................................................................5
Solu琀椀on...............................................................................................................................................5
Stakeholders........................................................................................................................................5
Context................................................................................................................................................6
Business Analysis Planning and Monitoring...........................................................................................10
Current State Process Diagram..........................................................................................................11
Future State Process Diagram............................................................................................................13
...........................................................................................................................................................13
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Project Overview and Objectives
Company Overview
Unilever is a Bri琀椀sh-Dutch Mul琀椀-Na琀椀onal FMCG company, headquartered in London, England.
Unilever is one of the oldest FMCG companies and its products are available in approximately
190 countries.
Project Overview
In its UK o昀케ces, Unilever has around 1500 employees all of which are spread across 12 昀氀oors.
The company provides food service via 2 canteens that serve all 1500 employees. Employees
prefer to have lunch between 12 and 1PM. Each canteen seats around 150 employees at a 琀椀me.
To alleviate overcrowding of the canteens, reduce costs and improve service to employees,
management has embarked in a project to create an automated system that will allow
employees to self-serve and order their lunch for ea琀椀ng at their work sta琀椀ons. Furthermore,
employees have complained that many of their favorite food items were not available by the
琀椀me their lunch hour arrived. An automated ordering system will track which foods that are
most popular and help meet the higher demand. At the same 琀椀me, less food will be wasted due
to poor sales.
Given one hour of lunch 琀椀me, management has calculated that employees spent 10 minutes
traveling to and from the canteen to their desks. Between 30-35 minutes were spent wai琀椀ng in
a queue to choose and buy their food and only 10-15 minutes remaining to actually eat the
food.
Project Objectives
The project aims to create the following:
 Create an automated applica琀椀on that will help employees order their own lunches
 Streamline opera琀椀ons and introduce e昀케ciencies that will reduce staf
 Reduce costs by elimina琀椀ng food wasted
o Food wasted will be reduced by 30% in the 昀椀rst six months of implementa琀椀on
 Produce reports to be琀琀er manage food inventory
 Produce Daily and Monthly sales reports
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 Streamline payment by introducing cashless transac琀椀ons and accessing employee
payroll deduc琀椀ons
 Automated ordering will reduce overcrowding in the two canteens at the London o昀케ce
Project Tasks
Task
No.
1.
2.
3.
4.
Project Tasks
Iden琀椀fying stakeholders – Create a list of stakeholders
Iden琀椀fy the problem statement in this system
Iden琀椀fy objec琀椀ves of the new Canteen Ordering System
Create as-is and future process map (using 昀氀owcharts)
5.
6.
7.
8.
9.
As a Business Analyst working on this project, 昀椀nd out the
scope of the Canteen Ordering System. To 昀椀nd the scope you
can use the case diagram (UML) or context diagram for the
same
Write down the main features that need to be developed
Write the in-scope and out-of-scope items for this so昀琀ware
Draw an ac琀椀vity diagram for the system
Draw an ER diagram of the system
Write out the business requirements, both the func琀椀onal and
10. nonfunc琀椀onal requirements
Draw wireframes or mock screens for any two of the features
namely Menu Crea琀椀on and any other feature as deemed 昀椀t by
11. the student.
Business Analysis Core Concept Model
Business Need / Problem Statement
Need






There are two canteens serving 1500 employees. Between 12:00 and 1:00PM the
canteens are overcrowded
Employees waste too much 琀椀me selec琀椀ng their food, wai琀椀ng on queue to pay and
traveling to and from the canteen and not enough 琀椀me to eat
Canteen wastes too much food for orders that are not made
Employees do not 昀椀nd most popular items when they arrive
Employees have requested an automated system to order the food and have it delivered
to their worksta琀椀ons
Canteen Management needs real-琀椀me informa琀椀on to control costs
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Change



Company will alleviate overcrowding by delivering lunches to employees at their
worksta琀椀ons
Management will build a Canteen Ordering System that will allow employees to order
from daily menu for delivery to worksta琀椀on
Canteen Administrator will receive reports of most popular dishes and a monthly report
of total sales leading to more e昀케cient tracking and opera琀椀ons
Solution

Management will implement a web-based applica琀椀on that will allow employees with
ability to order and have the food delivered to worksta琀椀on. Applica琀椀on will also track
most popular orders, streamline payment reducing opera琀椀on costs.
Stakeholders
Keep Sa琀椀s昀椀ed
Manage Closely
Monitor
Keep Informed
Sponsor
Canteen Manager
Unilever Employees
Management
Development Manager
Project Manager
Implementa琀椀on SME
Supplier
Menu Manager
Payroll Manager
Chefs
Developer
Tester
Opera琀椀onal Support
Stakeholder Matrix
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Stakeholder Matrix helps to iden琀椀fy and visualize each stakeholder and their role as it pertains
to the development of the requirements. A stakeholder’s posi琀椀on on the matrix may change
due to organiza琀椀onal, environmental, or scope/requirement changes. As a result, stakeholder
analysis will be reviewed frequently.
Context
Scope Model
Scope models de昀椀ne the nature of one or more limits or boundaries and place elements inside
or outside those boundaries.
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Business Analysis Planning and Monitoring – Knowledge
Areas
BAPM
Knowledg
e Areas
Business
Analysis
Planning
and
Monitorin
g
Tasks
Inputs
Plan Business
Analysis
Approach
De昀椀ne needs of
Unilever Canteen
Management to
alleviate
overcrowding and
control costs
Plan
Stakeholder
Engagement
Analyze all
stakeholders and
identify roles and
responsibilities and
BA Approach
Stakeholder list and
BA Approach
Plan BA
Governance
Plan BA
Information
Management
Identify BA
Performance
Improvement
s
Elicitation Prepare for
&
Elicitation
Collabora
tion
Conduct
Elicitation
BA Approach/
Governance
Approach/
Stakeholder list
BA Approach/
Performance
objectives
Plan
documentation to
meet and
interviews with
stakeholders
Draw out
information or
activity including
needs, scope that
is relevant to
change
Techniques
Outputs
 Interviews
 Brainstorming
 Business Cases
 Document Analysis
 Risk Analysis
Management
 Scope Modelling
 Stakeholder List
 Mind Mapping
 Interviews
Adaptive
Approach –
Agile
Methodology
 Process modelling
 Document Analysis
 Lessons Learned
 Lessons Learned
 Process Modelling
 Brainstorming
Governance
Approach
 Metrics and Key
Performance
Indicators (KPIs)
 Reviews
 Root-Cause
Analysis
 Risk Analysis and
Management
BA
Performance
Assessment
 Document
Analysis
 Interviews
 Stakeholder List
 Estimation
 Benchmarking
and Market
Analysis
 Concept
modelling
 Process
Modelling
 Data Mining
 Focus Groups
Elicitation
Activity Plan
Stakeholder
list
Information
Management
Approach
Uncon昀椀rme
d Elicitation
Results
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Requirem
ents
Lifecycle
Managem
ent
Strategy
Analysis
Con昀椀rm
Elicitation
Elicitation Results
(uncon昀椀rmed)
 Document
Analysis
 Workshops
 Reviews
 Interviews
Con昀椀rmed
Elicitation
Results
Communicat
e Business
Analysis
Information
Business Analysis
Information,
Stakeholder
Engagement
Approach
 Interviews
 Reviews
 Workshops
Manage
Stakeholder
Collaboratio
n
BA Information/
Stakeholder
Engagement
Approach
 Collaborative
Games
 Lessons Learned
 Stakeholder List
Business
Analysis
Information
–
communica
ted
Stakeholder
Engagemen
t
Trace
Requirement
s
Requirements,
design
Maintain
Requirement
s
Traced
Requirements,
design
Prioritize
Requirement
s
Maintained Design
Requirements
Assess
Requirement
s
Changes
Approve
Requirement
s
Prioritized
Requirements,
Design and
Proposed Change
Veri昀椀ed
Requirements and
Design
 Functional
Traced
Decomposition
Requiremen
 Process Modelling ts and
Design
 Business Rules
Maintained
Analysis
Requiremen
 Data Modelling
ts and
Design
 Backlog
Prioritized
Management
Requiremen
 Item Tracking
ts and
Design
 Business Cases
Requiremen
 Decision
ts and
Analysis
Design
Assessment
 Acceptance and
Approved
Evaluation Criteria Requiremen
ts and
Design
Analyse
Current
State
Needs and
Con昀椀rmed
Elicitation Results
 Benchmarking
and Market
Analysis
Current
State
Description
and
Business
Requiremen
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De昀椀ne
Future State
Business
Requirements
 Acceptance and
Evaluation Criteria
 Balanced Score
Card
Assess Risks
In昀氀uences,
Con昀椀rmed
Elicitation Results,
Prioritized Designs
and Requirements,
Business
Objectives,
potential values
Stakeholder
Engagement
Approach, Current
and Future State
Description, RA
Results
 Risk Analysis
 Root Cause
Analysis
 Balanced
Scorecard
 Business Cases
Change
Strategy
and
Solution
Scope
Specify &
Model
Requirement
s
Elicitation Results
 Acceptance and
evaluation
Criteria
 Business
Capability
Analysis
Speci昀椀ed
and
Modelled
Requiremen
ts
Verify
Requirement
s
Speci昀椀ed and
Modelled
Requirements
 Acceptance and
Evaluation
Criteria
Veri昀椀ed
Requiremen
ts
Validate
Requirement
s
Speci昀椀ed and
Modelled
Requirements
 Document
Analysis
Validated
Requiremen
ts
De昀椀ne
Requirement
s
Architecture
Requirements,
Information
Management
Approach, Solution
Scope
 Organizational
Modelling
Requiremen
t
Architecture
De昀椀ne
Design
Options
Requirements,
Change Strategy
and Requirements
 Mind Mapping
Design
Options
De昀椀ne
Change
Strategy
Requirem
ents
Analysis
& Design
De昀椀nition
ts
Business
Objectives,
Future State
Description,
Potential
value
Risk
Analysis
Results
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Analyse
Potential
Value &
Recommend
Solution
Measure
Solution
Performance
Analyse
Performance
Measures
Solution
Evaluatio
n
Assess
Solution
Limitations
Assess
Enterprise
Limitations
Architecture
Design options and
Potential Value
Implemented
Solution and
Business
Objectives
Potential Value and
Solution
Performance
Measures
Implemented
Solution and
Solution
Performance
Analysis
Implemented
Solution, Current
State and Solution
Analysis
Performance
 Backlog
Management
Solution
Recommen
dation
 Acceptance and
Evaluation Criteria
Solution
Performance
Measures
 Metrics and Key
Performance
Indicators (KPIs)
 Observation
 Data mining
Solution
performanc
e Analysis
 Benchmarking
and Market
Analysis
Enterprise
Limitation
Solution
Limitation
In-Scope and Out-of-Scope
In-Scope Requirements
In-Scope Requirements
Func琀椀onal Requirements
Menu Selec琀椀on
1) Employee will access Canteen Ordering System main page via URL
2) Employee should be able to view the day's menu without having to log in
3) To order, employee will have to log in with User selected ID and Password
If employee has not set up a pro昀椀le, 'Ini琀椀al Registra琀椀on' sup-applica琀椀on will launch (see
4) Ini琀椀al Registra琀椀on sec琀椀on for detailed requirements)
Web page will be ac琀椀ve un琀椀l 11:00AM - Message 'Ordering Time Expired' will appear in
5) Main Page - All customer logins will be blocked un琀椀l menu is updated
System will perform security check against saved Password from ini琀椀al registra琀椀on or
6) updated Password
If Password is Forgo琀琀en, system will ini琀椀alize 'Reset Password' Rou琀椀ne - (see Ini琀椀al
7) Registra琀椀on for detailed requirements)
8) When reaching main page, User will select items from Daily Menu
9) Menu will be separated into 'Snacks', 'Main Dishes', 'Drinks', 'Desserts'
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10) Menu will have Photograph, Descrip琀椀on and Price for each menu
11) Each item will have 'Like' icon next to the price
12) User will click on 'Like' Icon for each item selected and message 'Item in Tray' will appear
Check-out
13) Main page will have Shopping Cart Icon on Upper right corner to Check-Out
Shopping Cart will display a list of all item selected by the user along with ac琀椀vated 'Like'
14) icon
15) User will be able to click ac琀椀vated 'Like' icon to deac琀椀vate it and remove any item from tray
16) Message 'Item Removed from Tray' will appear
17) User will have the ability to 'Con琀椀nue Shopping' or 'Con昀椀rm Order'
If 'Con昀椀rm Order' is pressed, message will appear that Customer will not be able to make
18) changes or Cancel the order
Canteen will include applicable sales tax and display window with the list of items and Total
19) and total amount due to customer
Payment
20) Payment will immediately be requested to Payroll
If Payroll does not have a record of employee (i.e. employee le昀琀 company, terminated, new
21) employee) message will appear that Employee is not registered
22) Payment will be sent to Canteen and deducted from employee paycheck
Ini琀椀al Registra琀椀on
23) First-琀椀me Customers will need to create a pro昀椀le in the system
Customer will enter Employee ID, First Name, Last Name, Work Phone, Cell Phone
24) (op琀椀onal), work-email
System will require customer create a unique password with standard rules - (1 or more
Capital le琀琀er, 1 or more lower case le琀琀ers, 1 or more number [0-90] and 1 non25) alphanumeric character). Password should not be longer than 12 characters
If customer forgets the password, ini琀椀al page should have 'Forgot Password' link that will
send an automated email to reset the password. Customer pro昀椀le will be updated with new
26) password
Canteen Manager Requirements
Canteen Manager will have write-access to Menu for daily update. Canteen Manager will be
able to add, update and delete items in the menu including photographs, descrip琀椀on and
27) price
28) Canteen Manager will have 'Administrator' capabili琀椀es for upda琀椀ng webpage
29) System will require Canteen Manager to enter Employee ID and unique password
30) Only one Administrator can be logged into the system at one 琀椀me.
If more than one person is Canteen Manager (administrator) the system will display
31) message that another user is Administrator at this 琀椀me.
System Administrator should be able to override and close out any account accidentally le昀琀
32) open
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System Requirements
33) Applica琀椀on will be wri琀琀en in Java for easy maintenance
Canteen Manager will need a new server or standalone computer to track orders, data
34) storage and create reports
System will auto-create daily reports to track sales, how many employees use the system,
35) access sa琀椀sfac琀椀on reports from customers and report on the most popular dishes
Server will monitor in real-琀椀me all orders and send these to sta琀椀ons where the Canteen
36) Manager will be able to dispatch them to the Chefs
37) Delivery Agent will receive orders from Canteen Manager as these are completed
37) System will compile all daily informa琀椀on
System will auto-create monthly reports to include monthly earnings and order forecas琀椀ng
38) based on what dishes are the most popular
Out-of-Scope Requirements
Out of Scope Requirements
1)
2)
3)
4)
5)
Breakfast items are not included in Canteen Ordering System
Refund to Customers in the event an order is never received
Electronic 'received' con昀椀rma琀椀on recording the 琀椀me of receipt of order
Automated email to customer once order is complete
Automated email to customer when order is received
6) Include sugges琀椀ons of what can be done be琀琀er in Feedback
Real-琀椀me no琀椀昀椀ca琀椀on of 'Order Status' in customer pro昀椀le (in 'My Orders'
7) sec琀椀on)
8) Delivery to any other place besides work sta琀椀on
To streamline daily work, Canteen Manager should be able to update
9) menu for the en琀椀re week (i.e. upon closing of canteen on Friday)
10) Mobile text message op琀椀on when order is complete or received
Op琀椀onal Inclusion of dietary preferences from Customer (i.e. vegan, low11) cal, gluten-free, etc.)
12) Op琀椀onal Inclusion of food allergies
Inclusion of automated emails with the day's menu and sugges琀椀ons
13) (depending on dietary preferences)
14) Web Page must be accessible via mobile or Tablet device
Value
 Customer will be be琀琀er served and overcrowding will be alleviated in Canteens
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



Employee will have more opportunity to order items they prefer
Employee morale will improve due to an increase in quality of work life
Company will spend less in Canteen maintenance due to reduced food waste and less manpower
Increase employee produc琀椀vity by decreasing the 琀椀me it takes to get lunch.
Functional & Non-Functional Requirements
Functional Requirements
 Website will take lunch orders from employees un琀椀l 11:00AM
 Site must be user-friendly with reliable connec琀椀vity
 Site calculate bill with no cash transac琀椀on at the 琀椀me of purchase
 Website will have connec琀椀vity and collect funds from Payroll
 Site will track all order and deliver them in real-琀椀me to Canteen Management
 Site will compile all orders and perform analy琀椀cs for repor琀椀ng most popular dishes, total daily
sales, total monthly sales and forecast future sales of dishes
 Website will have a Feedback page for customers
Non-Functional Requirements
 Menu will be easy to read and categorize food by type
 Website should be able to serve all 1500 employees in the building
 Website shall increase employee work-life quality
Business Analysis Planning and Monitoring
Risk Analysis and Management
Risk Analysis and Management is an ongoing ac琀椀vity that allows the Business Analysist to iden琀椀fy areas
of uncertainty that will nega琀椀vely afect value. Inherent opera琀椀on and system risks of implementa琀椀on of
canteen so昀琀ware are highlighted below:
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Current State Process Diagram
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Future State Process Diagram
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Prototyping
Initial Landing Page
Initial Customer Registration
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Menu Selection Page
Main Dish Selection (Sample)
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Check-Out Page
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