A Handbook of
Commercial Correspondence
A Ashley
Oxford University Press
Contents
Introduction
! 1
l_2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
Structure and presentation
Content and style
Enquiries x
Replies and quotations
Orders v
Payment
Complaints and adjustments y
Credit
'
Banking 1
Agents and agencies
Transportation and shipping
Insurance
Electronic correspondence L
Miscellaneous correspondence
In-company communications
Personnel appointments
1
13
23
35
51
67
91
111
133
163
181
219
239
251
259
275
Index
291