ZMIC's proposed performance measures encompass its strategic objectives of
maintaining strong financial health, providing excellent service to customers, being
among industry leaders in product and process innovations, and developing and
maintaining efficient, state-of-the-art production processes.
In terms of financial health, ZMIC aims to ensure its survival and growth by maintaining
sufficient cash balances, achieving consistent growth in sales and income, and providing
excellent returns to shareholders. Monitoring cash reserves relative to operating
expenses ensures liquidity to weather economic downturns and seize opportunities.
Consistent sales and income growth reflect market share capture and profitability
improvement, while superior returns to shareholders demonstrate value generation.
To provide excellent service to customers, ZMIC focuses on understanding customer
needs and preferences, meeting those needs promptly and efficiently, ensuring high
product quality, and becoming the preferred supplier. Tracking customer satisfaction
metrics, order fulfillment rates, and quality indicators helps ZMIC maintain strong
customer relationships and loyalty.
Innovation is crucial for ZMIC to stay competitive. By bringing new products to market
ahead of competition and leading in production process innovation, ZMIC aims to
address market needs efficiently. Timely market entry and efficient production processes
are facilitated by metrics such as time-to-market, production cycle times, and defect
rates.
Efficient production processes are essential for cost-effectiveness and quality. ZMIC
measures manufacturing efficiency through OEE, production yield rates, and labor
productivity, aiming for continuous improvement through lean methodologies and
advanced technologies. Efficient product design and timely product introductions are
also key, with metrics like design cycle times and time-to-market ensuring
competitiveness and customer satisfaction.
These performance measures provide a comprehensive framework for evaluating ZMIC's
performance and guiding decision-making. By continuously monitoring and improving
these metrics, ZMIC can ensure alignment with its strategic objectives, drive innovation,
and maintain competitiveness in the market landscape.