Centre for Sport Science and Human Performance Assessment Cover Sheet Student Name: Thomas Scanlon Student ID: 23550945 Module Code: SPRT401 Module Title: Introduction to the Fitness Lecturer: Ashely Assessment Title: Gym Evaluation Due Date: Date Submitted: This assignment is my own work: Student to sign/type name: Thomas Introduction Overview of First place Fitness First place Fitness was the first and still is open as a 24/7 Gym Located in the Heart of Hamilton on the busy 614 Te Rapa Road along the straight. The gym caters to plenty areas/fields of fitness training. Originally the large warehouse like building was a powerlifting gym called BodyAffects however in 2006 got brought buy the current owner of First Place Fitness. With 6 specialty training areas/zones such as a General & Heavy weights, Stretching & Movement, Cardio & Finally a Combat Zone kitted out with a full boxing ring for May Thai & Boxing. And to top it off they are the only Gym in the Waikato to include morning & evening daycare to further broaden the opportunity’s for people to come and achieve there fitness goals. Ph 07 849 6775, Website & Social accounts (@First Place Fitness) there plenty of ways to get and stay in contact with the Gym, With Staffed hours between 5:30AM - 8PM Monday to Thursday, 5:30AM - 7PM Friday & 7AM 12PM Saturday. First Place also provides multiple services such as a variety of classes within the specialty training zones such as BATs, Box fit, Zumba & also Qualified personal trainers. On top of all that they include Private saunas, Plenty of free carparks, over 50 cardio equipment/machines and Wifi. Overall First place Fitness is almost a mega gym if one were to say that provides so many unique areas of fitness & services to support you through your personal fitness journey & balancing life. Overview of Staff First place currently employ 16 personal trainers that are all have some form of qualification e.g Wintec or NZIHF however do not require to be registered or qualified under Reps. Organizational structure is how a specific business or organization runs in terms of authority with operation. First Place Fitness is Owner owned however has managers underneath such as a manger for the PTs to help run operations more smoothly. They then underneath have the PTs themselves providing a 3 layer authority and organization structure. They offer multiple forms and ways for there PTs to work with one of the 16 being on Payroll under the Gym & the rest are independent contractors and pay rent ($180/week Full time, $90/week Part time) to the Gym to use the equipment to do their sessions/classes First place houses around 3000 members however on around 55% (1500) members regularly show up and the gym can likely house another 500 members that regularly show up to train. It is about a 6:5 Female:male ratio with 18 - 35 being the most common age group of members, With First place they offer a free consult & personalized program when someone signs up to the gym, They then match the new customer to the gym to one of the PTs which normally covert 1/3 clients from the free session to a regular clients. Majority/Average PT Charges $60 an hr (Which is usually 1 session) however the more experienced/valuable PTs charge upwards to $90 an hr. There value is usually determined not only by experience and knowledge but also personality and likable nature. With good sessions and happy client word of mouth spreads about PTs and they’re ability. What are the key roles and responsibilities of staff? What tasks do they undertake? What do employers look for when hiring? A lot of staff are independently contracted and support there own clients, However one is fully employed and on payroll However all PTs while working there are there to support any gym member with quick questions or advice. So They need to be friendly and approachable. First place fitness hires specifically more off personality especially for reception & daycare but also for PTs however they will need a qualification. This is because having good soft skills will take them further than knowing everything top to bottom. With the receptionist and child care they are all required to be first aid trained however half of the rest of all the other staff are also current first aid trained. They also have cleaners every day that come in and clear the facility daily to keep everything hygienic for their clients Front Desk Observations of the front desk, its layout, its features and services. What is expected of front desk staff? The front desk is very open and is expected to be welcoming with a circular arch right at the door and is manned only during staffed hours. During those staffed hours it is expected that the workers are very friendly and approachable. The front desk also acts as a info area with knowledge of all the plans & classes have to offer & prices. Reception also provides tours of the Gym, Cleaning, Supplements and Admin work for First Place to support the customer to have enjoyable experience. Customer service What customer service practices and does the gym have in place? The customer service needs to meet and then exceed the expectations of the customers, First Place Fitness has an emphasis on positive personality and soft skills. They hire off of these standards as customers enjoy people that are relatable and understanding which will convert them into reoccurring customers. Which is what I noticed that all the Pts have friendly approachable smiles and feeling. Client management What systems are in place to track and manage clients? At first place all PTs track and manage their own individual clients however there is an overviewing PT manager who if their were any issues within the gym outside of the individual PTs control would handle it. They also have a digital system that tracks and stores info about clients, this is secured and not open to public and kept private. It is also a health and safety measure if anything medically were to go wrong. Health and Safety Describe the health and safety/risk management and mitigation procedures adhered to by the gym Every room has a panic button & there are constant 24hr health and safety protocols and 24hr camera surveillance throughout the whole gym and there rooms. All the rooms all have fire exits and extinguishers installed and get checked monthly. All the PTs have access to their clients screening information they take when getting to know their client and their goals/health. This will help prevent and assist if a medical issue were to go wrong. Positives – Provide a minimum of 3 pros and cons of the gym visited as you see it. Clearly justify each point. PROS - The amount of variety with the different rooms and sections -There are multiple rooms to choose from allowing you to target specific fitness and training styles of you own desire - The cardio machines tracking heart rate and aerobic energy - Supports your tracking of progress and help target that fat burning zone with cardio zone 2. - Open 24/7 - Allows you to train when you want and can around your own buy life and schedule Negatives - very generic weights equipment, not a lot of olympic of powerlifting specific although there are plenty room the weights room itself is very generic and does not have stiff bars or power bars used in powerlifting nor calibrated plates. - Only one location in a very busy area in Hamilton - Transport to the gym can become an issues as there is only one location and it is also located in a busy area - Can get very busy during combat sessions. - they have specific combat sessions which can house a heap of people causing a spike of population at the gym which if it was the only time you can go to the gym can be a downside. Conclusion I Noticed First Place Fitness to be an awesome Gym for a busy parent or general fitness goer. Also if you were combat fighter/trainer would be ideal. However despite the large variety it is not ideal for a Oly lifter or powerlifter due to the generic nature of the equipment. Overall a very friendly workforce and fairly great prices and deals for your everyday person wanting to improve their overall fitness when they can and not limited to opening hours. ALL INFORMATION WAS GATHERED FROM NOTE FROM VISIT OR FIRSTPLACEFINTESS WEBSITE
