Mcm301
Assignment 1
BC210414087
Task:
There are many non-verbal communication cues used in the Pakistani street markets or
bazaars by the vendors and customers to share their messages such as gestures, body
language, posture, and facial expressions that facilitate or hinder vendor-customer dealings and
negotiations. Following are the five non-verbal communication cues.
1. Nods and headshakes
2. Eye contact
3. Finger pointing
4. Smile
5. Step forward
Solution:
(a) Nods and Headshakes
Scenario: As a customer approaches a vendor's stall and asks about the cost of an item, the
vendor warmly nods while explaining the cost, at the same time offering a consoling grin. This
non-verbal signal demonstrates concurrence with the customers 's request as well as conveys a
feeling of inviting and transparency, fostering a good interaction.
(b) Eye Contact
Scenario: During the negotiation process, the vendor keeps an eye contact with the customer,
with the genuine smile This non-verbal correspondence not just connotes trust in the item's
quality and estimating yet in addition lays out a special interaction, causing the customers to feel
esteemed and comprehended.
(c) Finger Pointing
Scenario: After seeing a client's intrest in a particular thing but uncertainty about its area inside
the stall, the vendor extend a helpful gesture by pointing towards the desired thing with friendly
expression . This simple act of non-verbal direction not just helps the customers in finding what
they look for but in addition improves the general client experience.
(d) Smile
Scenario: As a customer moves toward the vendor's stall, the vendor welcomes them with a
warm and genuine smile, joined by an inviting signal. This non-verbal sign makes a cordial and
welcoming climate as well as establishes the vibe for a good communication, empowering the
customers to feel great and engaged.
(e) Step Forward
Scenario: Noticing a customer wondering whether or not to move toward their stall, the vendor
moves forward with a friendly demeanor ,communicating preparation to help. This non-verbal
cue not only signal openness and availability as well as consoles the customer, causing them to
feel esteemed and encouraged to engaged with the vendor.