Expert Troubleshooting Tips to QuickBooks
Online Search Not Working
Expert Troubleshooting Tips to QuickBooks Online Search Not Working
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Are you facing a problem in the software where QuickBooks Online search not working? We got
you, and hence, bring this blog to assist you with the issue to remove it from the root swiftly.
Occasionally, QuickBooks users may encounter instances where the search function unexpectedly
ceases to operate. To resolve this issue, users have one recourse: addressing the malfunction
within QuickBooks search. Let’s explore this topic further in the upcoming blog.
The search bar in QuickBooks, symbolized by a magnifying glass icon, helps users locate files,
customers, transactions, entries, and various other items. If this particular search function fails to
function appropriately in QuickBooks, manually locating these items within the program may require
more time than usual.
Potential Causes of QuickBooks Search Malfunction:
Here is the list of all the potential causes for the occurrence of the error in the search box in QB Online.
Have a look:
•Corrupted installation files of QuickBooks may lead to search feature malfunctions. Consider uninstalling
and reinstalling QuickBooks after backing up your data.
•Using an outdated version of QuickBooks could result in functionality issues. Ensure you’re using the
latest version to access bug fixes and performance enhancements.
•Corrupted company files can disrupt QuickBooks search functionality. Try restoring a backup or creating a
new company file while retaining the damaged one for reference.
•Inadequate permissions and user settings can impact search functionality. Verify that you have appropriate
access permissions and adjust settings accordingly.
•Operating QuickBooks on outdated or insufficient hardware may cause performance issues, including
search problems. Ensure your PC meets QuickBooks’ system requirements for the optimal functioning.
•Here’s how to resolve the QuickBooks Online search
malfunction issue
•Once you’ve pinpointed the potential causes of the QuickBooks Desktop search problem, follow the
troubleshooting steps below to fix the error.
•Note: Before addressing the issue of QuickBooks report search not working, ensure that QuickBooks
Desktop is updated to the latest available version.
Solution 1: Rename the QuickBooks Search Index File
•Launch the QuickBooks application and close any open company files.
•Search for *.SearchIndex in the Search Programs and Files box by clicking on the Windows icon. Then,
press Enter.
•Proceed to the file path: C:\ Users\ UserName\Public \Documents\Intuit\ QuickBooks\Company File\
Companyfilename.QBW folder.
•Find the file named qbw.SearchIndex, right-click on it and opt for Rename.
•Append .OLD to the end of the file name, save it with the new name, and then close the window.
•Reopen the QuickBooks Company File.
•Select the Search/Magnified Glass tab at the top left corner of the Window, and then choose Update
Search Information.
•Click OK when prompted with an update in progress notification.
•Once the update is finished, attempt to use the search feature again.
If the search feature remains dysfunctional after following the steps, proceed to the next troubleshooting
solution to address the QuickBooks search not working issue.
Solution 2: Adjust Firewall Configuration
To check if the firewall is obstructing QuickBooks functionality, temporarily deactivate it. Follow
these steps:
•Access the Control Panel by clicking on the Windows icon and selecting Firewall.
•Turn off the Firewall option.
•Launch your QuickBooks application and confirm if the Search function is now operational.
•If the Search feature is now functional, configure QuickBooks as an exception in the firewall settings,
then reactivate the firewall.
•The blog comprehensively covers details concerning the QuickBooks Online search not working error,
encompassing causes and troubleshooting methods. If you have any uncertainties or inquiries regarding
the information provided in the blog, contact +1-833-802-0002 to converse with a QuickBooks
professional member.