Scenario: Tech Support Simulation
Background: You are part of a tech support team in a medium-sized company. Your role is to ensure
the smooth operation of computer systems and networks. The IT manager has identified several
issues related to operating system updates, backup scheduling, creating restore points, and
guarding against viruses. Your task is to address these issues efficiently to prevent potential
disruptions.
Materials:
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Manila Paper
Marker
Scotch Tape
Activity:
Activity A: Operating System Update (Reporting)
1. Task: You receive a notification about a critical security update for the operating system on
all company computers.
2. Objective: Your objective is to initiate and complete the operating system update for all
computers while minimizing downtime for employees.
3. Actions:
 Identify the steps to check for available updates.
 Plan a strategy to roll out the updates systematically.
Complete the following table
Create a Steps on how to create full
system updates in Windows 10
Strategy to roll out the updates
systematically
(create schedule for system updates)
Recommendation to the company to
avoid several issues related to
operating system updates
Guide Question
1. Why is it essential to perform full system updates as opposed to only updating specific?
2. What are the benefits of scheduling updates, and how can this feature be effectively utilized?
Group Members:
Group Name:
Grade & Section
Date:
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10.
RUBRICS
Content (20 points)
 Relevance and Accuracy of Information (5points)
 Clear organization and Structure (5points)
 Presentation (5points)
Delivery (15 points)
 Clarity of speech and audio quality (5point
 Engaging and effective (5points)
 Time management (3points)
 Use of props and visuals (2points)
Creativity (10 points)
 Originality and innovation (10 points)
TOTAL: 50 points
Point Obtained