HIT 300 PRESENTATION
KUNDISHORA MAITA M
EXERCURTIVE SUMMARY
• THIS PRESENTATIONS WILL TALK ABOUT THE EXPERIENCES AND KEY TAKE OUWAYS THAT THE
STUDENT EXPERIENCE DURING THEIR INTERNSHIP PERIOD AT FBC BANK FROM JUNE 2022 TO
MAY 2023.
• OBSERVATIONS MADE REVOLVED AROUND THE DIFFERENT MARKET CONDITIONS, IMPLICATIONS
THAT CHANGES INTRODUCED BY THE RBZ AND HOW IT AFFECTED THE FINANCIAL INSTITUTION.
• IT WAS INTERESTING TO NOTE THAT THE MARKET FORCES SUCH AS BLACK-MARKET, CIVIL
SERVANTS AND THE FINANCIAL INDUSTRY REACTED DIFFERENTLY
• TO SUM IT UP, THE STUDENT WILL PRESENT ON THE PROJECT CREATED IN ATTEMPT TO SOLVE
AN EXISTING PROBLEM IN THE FBC BANK DEALING ROOM
HISTORY
2020
FBC Insurance
Limited
Company
IPO and
Listing on
the ZSE
Merged
with a
Reinsurer to
form FBCH
2019
2014
FBC
Securities
(In)
2011
Xaran (In)
2010
Opened its
Doors.
FBC
Venture
Capital
2009
2004
2005
2001
1997
Merged
Entity lists
on ZSE
FBC
Building
Society (In)
Turnhall
Holdings
(In)
Microplan
Financial
Services
Turnhall
Holdings
(Out).
FBC Re
(Botswana)
FBC BANK STRUCTURE
Oversight
Audit
Committee
Risk &
Compliance
Committee
Finance &
Strategy
Committee
HR &
Remuneration
Marketing &
PR
Committee
Corporate
Governance &
Nomination
Digitalisation
& Innovation
Independent Boards of Directors for every business unit
Group Chief Executive
Executive
Management
Shared
Services
Group
Executive
Committee
Group
Management
Committee
Group Risk &
Compliance
Committee
Group ICT
Steering
Committee
Group Business
Continuity Plan
Committee
Group Digitalisation
& Innovation
Committee
Internal Audit, Finance & Administration, Legal & Compliance, Risk Management, Credit Management; Human
Resource, ICT, Marketing & PR
PRODUCTS AND SERVICES OFFERED
FBC BANK
TREASURY DEPARTMENT
TERM LOANS
TREASURY BILLS
OVERDRAFT FACILITIES
SPOT DEALS, FX AUCTION AND RBZ FUNDING
AGRIBUSINESS
BANKERS ACCEPTANCES
CONSUMER LOANS
ADVISORY SERVICES
E-COMMERCE BANKING SOLUTIONS
GOLD COIN (MOSIA-OA-TUNYA) AND INVOICE DISCOUNTING
INTERNATIONAL PAYMENTS
FIXED TERM DEPOSITS
EXCHANGE CONTROL SERVICES INVESTMENT
FX TRADING WILLING BUYER WILLING SELLER
CLIMATE FINANCE
CALL DEPOSITS AND LOANS
CUSTODIAL SERVICES
FORWARD EXCHANGE CONTRACTS, LOANS, SWITCHES & FX
PLACEMENTS
FACTORING
OFFSHORE FINANCING
NEGOTIABLE CERTIFICATES OF DEPOSITS (NCD)
KEY RESULT AREAS AND RELATION OF THEORY TO PRACTICE
KEY AREAS
THEORY TO PRACTICE
REUTERS COMMUNICATION PLATFORM
ACCOUNTING, PROGRAMMING LANGUAGE AND DERIVATIVES
PRICING
RISK, INTERNATIONAL FINANCE, ECONOMICS
RBZ RETENTION DEALS
INTERNATIONAL FINANCE, MATHS
GOLD COINS AND DIGITAL COINS
FIM, RESEARCH,
DEAL CAPTURING
ACCOUNTS, FIM, DERIVATIVES
MARKETING AND SALES
TECHNOPRENURESHIP, COMMUNICATION SKILLS
STUDENT TEACHING
TEC
SKILLS ATTAINED
• CRITICAL ANALYSIS AND ACCURACY
• PROFESSIONALISM
• SELF-MANAGEMENT, ACCOUNTABILITY AND RESPONSIBILITY
• WORKING EXCLUSIVELY WITH OTHERS
• COMMUNICATION AND RELATIONSHIP MANAGEMENT
• PROPENSITY TO LEARN
• PLANNING AND PROJECTION
• KNOWLEDGE AND INFORMATION MANAGEMENT
RECOMMENDATIONS
FBC
• THE CREATION OF A GLOBAL
COMMUNICATION PLATFORM AND SYSTEM
• QUICK RESPONSE TO MARKET CHANGES ON
EMPLOYEE MANAGEMENT
HIT
• TO MOVE BACK TO THE NORMAL LEARNING
PERIODS
• INTRODUCTION OF CHANGE MANAGEMENT
THE EXECUTIVE TEAMMATE
• THIS IS A WEB BASED APPLICATION PROGRAM INTRODUCED BY THE STUDENT IN THE
TREASURY FRONT OFFICE DEPARTMENT TO FACILITATE WITH INTER- DEPARTMENTAL
COMMUNICATION
BACKGROUND
• THE METHOD OF COMMUNICATION EMPLOYED IN THE BANKING DIVISION SECURES A PAPER
TRAIL OF EACH APPROVAL OR TRANSACTION THAT HAS OCCURRED, ENSURING THE EXISTENCE
OF EVIDENCE. WITH THE INTRODUCTION OF EMAIL, THE CONNECTION LANDSCAPE HASN'T
ALTERED MUCH IN A WHILE. THE FBC EMAIL SERVER'S STORAGE CAPACITY IS INSUFFICIENT TO
HOLD EMAILS OLDER THAN FOUR MONTHS, WHICH OBLITERATES ITS PAPER TRAIL.
ADDITIONALLY, WHEN USING EMAIL, THERE IS A PROPENSITY TO ACCIDENTALLY MISS CRUCIAL
COMMUNICATIONS OR FORGET TO COMPLETE A TASK TO THE POINT WHERE YOU NEED TO
BE REMINDED TO DO IT.
PROBLEM STATEMENT
• CHALLENGES THAT NEED TO BE ADDRESSED, INCLUDE MISSING THE REQUESTS ON EMAIL, ACCIDENTALLY
DELETING REQUESTS, AND REQUEST MISS POST.
• THE USE OF EMAIL AS A PLATFORM FOR INTERNAL COMMUNICATION HAS A NUMBER OF DISADVANTAGES
SUCH AS LOW STORAGE CAPACITY OF APPROXIMATELY 680 MB AND IS NOT REMOTELY AVAILABLE.
• ONCE THE EMAIL IS FULL, THERE IS A RISK OF LOSS OF SENSITIVE INFORMATION. IT IS TIME-CONSUMING TO
READ AND WRITE WHEN RESPONDING FOR APPROVAL. SECURITY RISKS, TRANSACTION DIFFICULTY,
TECHNICAL ISSUES, AND LACK OF CONSISTENCY ARE UNAVOIDABLE. THERE IS A NEED TO ENSURE THAT ALL
REQUESTS HAVE BEEN ACTIONED.
OBJECTIVES
PRIMARY
• THE DIGITAL TRANSFORMATION OF THE TREASURY TO BECOME A
TOP-TIER DEALING ROOM IN THE FINANCIAL SERVICES SECTOR.
SECONDARY
• TO ENSURE REQUESTS FROM VARIOUS UNITS /DEPARTMENTS AND BRANCHES ARE
ACTIONED FULLY.
• TO ENSURE INFORMATION REQUIRED BY INTERNAL CUSTOMERS IS READILY AVAILABLE
• TO IMPROVE OPERATIONAL EFFICIENCY.
• TO HAVE A COMPETITIVE ADVANTAGE OVER OTHER PLAYERS IN THE FINANCIAL
SERVICES SECTOR BY PROVIDING A BETTER CUSTOMER EXPERIENCE THROUGH DIGITAL
TRANSFORMATION
METHODOLOGY
RESEARCH METHODS
• QUALITATIVE RESEARCH METHODS SUCH AS
RESEARCH INSTRUMENTS
i.
ETHNOGRAPHY
ii.
FOCUS GROUPS
• QUALITATIVE RESEARCH METHODS SUCH AS
iii.
OBSERVATION
i.
ETHNOGRAPHY
iv.
CONTENT ANALYSIS
ii.
FOCUS GROUPS
v.
FACE TO FACE INTERVIEWS
iii.
OBSERVATION
iv.
CONTENT ANALYSIS
v.
FACE TO FACE INTERVIEWS
RESULTS
JUSTIFICATIONS AND RECOMENDATIONS
CONCLUSIONS AND ACKNOWLEDGEMENTS