MASSACHUSETTS MARITIME ACADEMY | GRADUATE PROGRAMS
Master of Science in Maritime Business Management, Cohort 21
Course Name
Course Code
Course Credits
Course Dates
Instructor
Instructor Contact
Operations Management
FM-5100
3
04-26-24 – 07/01/24
Bill Spratt
wspratt@maritime.edu | cell: 978-580-0581
Feel free to e-mail me questions. Virtual help sessions Wed 8-9 pm. I will
also be available by appointment.
Instructor Availability
COURSE DESCRIPTION
The field of Operations Management (OPM) is very broad with wide ranging applicability to many industries,
organizations, and businesses. Operations Management has diversified dramatically and become more
interdisciplinary over the past three decades, touching a broad spectrum of topics from supply chain
management, data analytics, new product innovation, and environmental management.
Managing operations well requires strong strategic and tactical skills. During this course, we will consider such
topics as: scheduling, process analysis, materials management, quality, productivity, technology, and strategic
planning.
Critical thinking and rational decision-making, utilizing relevant analytical techniques, will be explored through
homework, class discussion and in-class OPM simulations. These skills are inherent in OPM and Facilities
Management and form the foundation of effective organizations.
COURSE GOALS
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Students will become familiar with proven operational tools and techniques
Students will be able to analyze data inputs to help determine operational solutions
Students will apply their knowledge to a wide range of operational challenges using real world
examples
Students will gain a greater understanding of Operations Management
STUDENT LEARNING OBJECTIVES
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To provide introduction to different aspects of Operations Management in industry
To provide an overview operational tools and techniques
To provide insight on data analysis for logical decision making
To provide an understanding of the depth of analysis needed for chapter three of your Capstone
COURSE SCHEDULE
Class
Weekend 1:
Date
04/26/24
Topic/Assignments/Assessment
Readings: Chapters, 1, 2, 4, 10 & 17
Assignments:
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MASSACHUSETTS MARITIME ACADEMY | GRADUATE PROGRAMS
Master of Science in Maritime Business Management, Cohort 21
Weekend 2:
05/10/24
Chapter 1 - Operations & Productivity
Discussion Questions: 2, 3, 6, 8, & 10
Problems: 1.1 & 1.8
Chapter 2 - Operations Strategy in a Global Environment
Discussion Questions: 4 & 5
Ethical Dilemma
Problem: 2.11
Chapter 4 - Forecasting
Discussion Questions: 3, 4, 6, & 19
Problems: 4.5 & 4.26
Chapter 10 - Human Resources, Job Design, and Work Measurement
Discussion Questions: 1, 8, 11, & 12
Problem 10.22
Chapter 17 - Maintenance & Reliability
Discussion Question: 1, 5, 9, 10
Problems: 17.6 & 17.21
Due: Friday before the start of class.
Readings: Chapters, 6,6S, 7, 7S (extra credit), 8, 11, 11S
Assignments:
Chapter 6 - Managing Quality
Discussion Questions: 3,11,14
Review figure 6.3 and come up with your own PDCA cycle relative to
your Capstone project
Problem 6.1
Create a Pareto analysis relative to your Capstone project
Draw a Fishbone diagram relative to your Capstone project)
Chapter 6S - Statistical Process Control
Discussion Questions: 2, & 15
Problem: S6.6, S6.19
Chapter 7 - Process Strategy
Discussion Questions: 8,14,18
Problems: 7.1, 7.3, 7.7
Chapter 7S - Capacity Planning (Extra Credit)
Discussion Questions: 7, & 13
Problems: S7.9, S7.22
Chapter 8 - Location Strategies
Discussion Questions: 1, 2, & 15
Problems 8.7 8.23
Chapter 11 - Supply Chain Management
Discussion Questions: 4 & 6
Problems 11.5
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MASSACHUSETTS MARITIME ACADEMY | GRADUATE PROGRAMS
Master of Science in Maritime Business Management, Cohort 21
Weekend 3:
05-31-24
Due: Friday before the start of class
Readings: Chapters 3,12,13,15,16
Assignments:
Chapter 3 - Project Management
Discussion Questions: 2, 7,8,12, 19
Create a WBS for something in your Capstone with 3 levels
Problem: 3.11
Chapter 12 - Inventory Management
Discussion Questions: 1,4,15
Problems: 12.11, 12.41
Chapter 13 - Aggregate Planning
Discussion Question: 3
Problem: 13.24
Chapter15 - Short-Term Scheduling
Discussion Questions 1
Problems: 15.26
Chapter 16 - Lean Operations
Discussion Question: 1,11
Due: Friday before the start of class
COURSE REQUIREMENTS
Textbook:
Operations Management (12th Edition)
Jay Heizer, Texas Lutheran University
Barry Render, Graduate School of Business, Rollins College
ISBN-10: 0134130421
ISBN-13: 978-0134130422
Publisher: Prentice Hall
Publication Date: 2013
Case Studies and
simulations (provided):
Copies will be distributed during class
TEACHING METHODS
Lecture, simulation, breakout groups, class discussions, case studies, presentations
COURSE GRADING POLICY/OUTCOMES
Final course grade will follow the following scheme:
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MASSACHUSETTS MARITIME ACADEMY | GRADUATE PROGRAMS
Master of Science in Maritime Business Management, Cohort 21
Homework - Due on Friday before class starts, hand written is preferred
because it proves you did the work. If you choose to do a doc or
spreadsheet, all work must be shown for credit.
Participation (Answering and asking questions, participating in group
discussion, attendance, engagement in learning simulations)
Quizzes (week 1 and weeks 2 - 1 hr. quizzes)
Final Exam (week 3 2 hr. final)
Total
35%
15%
25%
25%
100%
Final course grades will be submitted to the Department of Graduate & Continuing Education for
verification and entered into the Massachusetts Maritime Academy official database. The lowest passing
grade for a student at the graduate level is C. Grades of C-, D+, or D, are not acceptable and are recorded as
F.
Final grades will be reflected on transcripts with the following grading system:
A
AB+
B
BC+
C
94 – 100
90 – 93
87 – 89
84 – 86
80 – 83
77 – 79
74 – 76
Unresolved incomplete (‘I’) grades will default to a failing (‘F’) grade.
COURSE POLICIES
Attendance Policy
Because of the accelerated executive format of Massachusetts Maritime Academy’s Graduate Programs,
students are advised to communicate directly and in real-time via email if they will be missing any part of
class.
Academic Integrity
Academic integrity is the commitment to and demonstration of honest and moral behavior in an academic
setting.
Plagiarism
Academic dishonesty can come in many forms but at the graduate level, it largely manifests as plagiarism.
Plagiarism is using another’s words or ideas without proper citation. Thus, when using another’s ideas or
words, students must cite your source by using footnotes or references.
Disability Policy
Massachusetts Maritime Academy is committed to providing reasonable accommodations to students with
documented disabilities. Students who believe they may need accommodations in this class are required to
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MASSACHUSETTS MARITIME ACADEMY | GRADUATE PROGRAMS
Master of Science in Maritime Business Management, Cohort 21
contact Dr. F. Tishkevich, Director of Disability Compliance, within the first week of class. Her contact
information is as follows: ftishkevich@maritime.edu, 508-830-5000 x 2208
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