Ensuring Customer Fulfillment through technology Driven Routing and Logistic Management in
Supply Chain in case of Amazon India:1. Explore the intersection of technology-driven routing and logistic management.
2. Focus on enhancing customer fulfillment in the modern business landscape.
3. Analyze existing literature and recent developments.
Demographic Information:
a. Age:
18-24
25-34
35-44
45-54
55 and above
b. Gender:
Male
Female
Other
c. Occupation:
Student
Employed
Self-employed
Unemployed
d. Frequency of online shopping:
Rarely
Occasionally
Monthly
Weekly
Daily
1. Are you aware of the technology-driven routing and logistic systems used by Amazon India for
order fulfillment?


Yes
No
2. How would you rate your overall satisfaction with the efficiency of Amazon India's logistics
system?





Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
3. How satisfied are you with the communication regarding your order status provided by Amazon
India?





Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
4. Have you ever experienced any challenges in reaching out to Amazon India's customer
support regarding logistic issues?


Yes
No
5. How likely are you to provide feedback on your delivery experience with Amazon India?





Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
6. Would you prefer if Amazon provided more detailed information about the routing and logistics of
your orders?





Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
7. Do you believe that technology-driven routing and logistic management play a significant role in
ensuring timely deliveries by Amazon India?





Strongly agree.
Agree
Neutral
disagree.
Strongly disagree
8. What factors influence your decision to shop online with Amazon India?


Product Variety
Pricing



Delivery speed
Customer reviews
Technology-driven logistics
9. Would you be willing to pay an extra fee for premium, technology-driven logistic services,
such as same-day delivery or enhanced tracking options?


Yes
No
10. How likely are you to continue ordering from Amazon India in the future?





Strongly agree.
Agree
Neutral
disagree.
Strongly disagree