General T&C
1.
Service note obligations :
a. The Customer (“Customer/You/Your”) must receive a copy of the service note after submitting the device at
the service center & must hand it back to the service center at the time of device collection.
b. The customer must sign the service note as an acknowledgement after validation of all the relevant
information related to the service i.e contact details, device details & conditions, reported problems etc.
c. The service center reserves the right to deny device delivery if a customer fails to produce this service note
at the time of pickup.
2.
In Warranty service obligations :
a. Your device must be “In Warranty” i.e, One year from the original date of retail purchase by You and should
not have Out of Warranty Damages. You must provide your name, contact information, and the serial
number of your device to receive support. Before receiving In warranty service, we require that you provide
proof of purchase details.
b. If the device has any signs of damage caused by (1) accidents; (2) misuse (including failure to follow
product documentation); (3) neglect; (4) disassembly; (5) alterations; (6) servicing other than by
Google-authorized technicians; and (7) external causes such as, but not limited to: liquid damage,
exposure to sharp objects, exposure to excessive force, anomalies in the electrical current supplied to the
product, and extreme thermal or environmental conditions; or if any of these are found upon inspection at
the repair center(“Out of Warranty Damages”) then, the In warranty repair of the device is not applicable.
Such devices will be Out of Warranty (“OOW”) and repairs to such devices will be chargeable. The
warranty does not cover normal wear and tear of the device in the course of use.
3.
Out of Warranty service obligations :
a. Any device not falling In Warranty will be an Out of Warranty device (“OOW”). For any kind of OOW
services, You will have to pay a non-refundable inspection charge (“IC”) before diagnosis of the device
begins.
b. If a Customer fails to make the payment of repair charge or IC on time or wishes to recall the device after
the device has undergone advanced level screening or diagnosis then the condition of the returned device
may be different from the one in which it was submitted. The timeline to pay repair charges will be 3
working days from the date of intimation of the charge, and in case of non-payment within that timeline, the
device may be returned without repair.
4.
Others :
a. Data backup: Customers are required to back up their devices and subsequently perform a full factory
reset before handing over the device. All data from the device is completely wiped out at our service
centers, before a repair is performed on them.
b. Self inspection: The Customer must inspect the device at the time of collection. Any claim regarding
cosmetic damages such as chips, scratches, small dents, scrapes and scuffs should be notified to the
service center at the time of collection.
c. The defective parts replaced while undertaking the repairs will not be returned to the Customer.
d. Please contact the number mentioned on this service note to enquire about the status of the repair. The
same information may also be found in emails sent to You on the registered email address provided by You
at the time of submitting Your device.
e. You are requested to collect the device within 7 days from the date of receiving intimation that Your device
is “ready for collection”, failing which Your device will be sent back to the central repair center for safe
custody. This may delay delivery to You in future. The central repair center will retain your device for a
maximum of 90 days , after which, the device will be deemed abandoned and destroyed without
additional notice.
f. Devices cannot be partially repaired. All issues diagnosed with your device must be repaired.
g. F1 provide(s) a certain repair schedule for customer reference proposals. F1 does not guarantee the
accuracy of transportations schedule based on non-controllable factor
h. The repair turnaround time ( TAT ) is measured from the date F1 receives the product up to the date F1
finishes the repair.
i. After the completion of service, F1 will inform the customer by way of a collection notice (Verbally or in writing) at
j.
the contact details noted during the call registration process.
For Pickup request , F1 will cancel the case if Courier partner is unable to Connect Customer on registered
number post 3 continuous days call attempt .
The Customer acknowledges and agrees that by registering Complaint , the customer is deemed to have accepted
and agreed to these general T&C.