A Client’s Guide to
Upwork
Grow your business faster, with
the help of skilled independent
professionals and agencies.
Table of contents
CHAPTER 1
Introduction
TIP 1
1
Welcome
3
Why is Upwork right for your hiring needs
4
Who can hire on Upwork?
5
How much does it cost to use Upwork?
Click the page name
to jump to that page
CHAPTER 2
Posting a job
8
Posting a job
9
Choose between an hourly or fixed-price contract
10
Set your budget
CHAPTER 3
Finding the right freelancers
12
Finding the right freelancers
13
Evaluating Freelancer Profiles and reviewing proposals
16
Tips on interviewing top candidates
17
Awarding the job
CHAPTER 4
Evaluating work and paying
22
Managing your project
23
Upwork Payment Protect
CHAPTER 5
Finishing touches
25
Leave final ratings
26
Best Practices
27
Identify your next hiring need
TIP 2
Click here on any
page to return to this
Table of Contents
A Client’s Guide to Upwork
CHAPTER 1
Welcome
A Client’s Guide to Upwork
1
Our dream is to build a
workplace for the world.
Stephane Kasriel, CEO
Welcome
A Client’s Guide to Upwork
2
Why is Upwork right for your hiring needs
Great talent
awaits you
Easily access top freelancers from anywhere around the
world. Grow your business with the help of skilled talent
from web and mobile app developers to customer support
experts and admin professionals.
Upwork’s
technology
makes it easy
You can use our platform to engage freelancers, get great
work, and pay freelancers easily and securely.
Payments are
protected
With Upwork’s Payment Protection programs, you can be
confident that you only pay for work that you approve and
is properly invoiced.
A community
focused on your
success
As you and your freelancers complete projects on Upwork,
we’ll do our best to help you find more ways to grow your
business and succeed.
Welcome
A Client’s Guide to Upwork
3
Who can hire on Upwork?
We welcome businesses of all sizes to the Upwork
community. Whether you’re a small business owner,
a startup, or a hiring manager from a global enterprise
organization, we invite you to grow your business
and stay competitive with the help of freelancers
on our platform.
Welcome
A Client’s Guide to Upwork
4
How much does it cost to use Upwork?
Most costs on Upwork are absorbed by the freelancer
(they’re assessed a 10% service fee on most projects).
As a marketplace client, it’s always free to post jobs
and use Upwork services — such as searching,
invitations, communication with freelancers,
and Upwork Payment Protection.
Upwork Pro
Upwork Enterprise
is one optional paid service you do have, where
is another optional paid service, which upgrades
Upworks tackles the day-to-day endeavors of hiring
our platform to a Corporate Freelance Management
on the platform. You’ll have access to our internally
System. This offering allows businesses to integrate
curated selection of Top Rated freelancers, and
Upwork and non-Upwork sourced freelancers into a
a dedicated Account Manager provides ongoing
single cloud solution. This functionality permits large
support, training, and strategic guidance for getting
companies to share entire freelance networks across
your projects completed. This is a great option
every department globally – for project assignment,
for mid-size companies looking to scale quickly,
group collaboration, and payment. Upwork Enterprise
as well as for staffing projects in the marketing
also includes many services relevant to corporate
services, creative design, video production, writing
companies such as customized onboarding, worker
& translation, lead generation, research, and other
classification and engagement services, consolidated
business operations related fields.
invoicing, enhanced reporting, recruiting assistance,
project management, and much more.
Welcome
A Client’s Guide to Upwork
5
Join Upwork in three steps:
1
2
3
Welcome
Sign up
If you haven’t signed up yet, now’s the time.
Post your job
Make it as complete as possible, so freelancers can
accurately evaluate your project.
Set up your payment option
Select how you’ll pay your freelancers for approved work,
from a credit card or bank account to PayPal.
A Client’s Guide to Upwork
6
CHAPTER 2
Posting
a job
A Client’s Guide to Upwork
7
Posting a job
When we hear from clients who are consistently
successful on Upwork, these are some best practices
they share.
1
2
3
Write a crisp, clear job post
Create a clear and detailed Work Description. Provide
examples if possible.
Be sure to pick the right category and subcategory
This helps us help you find the right freelancers, plus
freelancers searching the platform for opportunities can
easily find your job.
Specify the skills or experience desired
Be specific about what’s required. Be sure to indicate the
experience level you desire; this helps set the budget.
Posting a technical job
Note on posting a technical job, if you’re a non-technical person: If you’re not well
versed in technical matters, and have a technical project, Upwork has a specialized form
that can help and guide you with specific questions about hiring technical freelancers.
You may also consider hiring a more experienced freelancer so they can help guide you
through the process.
Finding work
Posting
a job & submitting proposals
A Client’s Guide to Upwork
8
8
Choose between an hourly
or fixed-price contract
You’ll have the option of proposing to pay on a
fixed-price or hourly basis. You’ll see this in the job
post flow with options “hourly” or “fixed-price,”
although you may end up negotiating a different
structure with the freelancer. Each has its own
benefits, as you’ll see below.
Choose hourly jobs when:
•
•
Choose fixed-price jobs when:
You need flexibility, as project size and scope
You have a longer-term project involving
end of the contract.
•
committing to one freelancer for a
a final product.
•
You want to use the Upwork Fixed-Price Payment
larger engagement.
Protection to fund milestones in the project
You want to start a job instantly and fine-tune
and release payments only as you approve
some details later.
•
You have a project that can be sequenced
into a series of milestone deliverables and
You want to evaluate two or three freelancers,
getting a feel for the work product before
•
You have a project-based contract where there
is a deliverable that can be handed over at the
multiple deliverables that may change.
•
•
may vary as you move forward.
deliverables that have been completed.
You want to make sure you only pay for hours
worked, and want to take advantage of free
Upwork Hourly Payment Protection to track work
and view your freelancer’s real-time screenshots.
Switching contract types
Regardless of which option you propose initially, on fixed-price jobs you can change to
an hourly project at any time. You can also switch from an hourly to fixed-price job by
starting a new contract with the same freelancer. Simply send a new offer, and you
and your freelancer can change contract types.
Finding work
Posting
a job & submitting proposals
A Client’s Guide to Upwork
9
9
Set your budget as accurately
as possible
If you’re new to hiring freelancers, estimating the
fixed-price cost or hourly rate of a job has a learning
curve. But don’t worry, you’ll get the hang of it soon.
Spend some time considering all of the variables,
then try to suggest a reasonable figure. Remember,
as a general rule of thumb, you pay more for more
experience and talent. You set your budget and pay
for quality and professionalism depending on a
freelancer’s skill level. Feel free to pick the experience
level that matches your budget and needs.
You can always adjust the price later
Also, remember this isn’t necessarily your final price. You and the freelancers can
negotiate before settling on a final price. Estimating a budget helps make your project
more attractive to the best candidates, as freelancers will know you have given thought
to the project scope.
Finding work
Posting
a job & submitting proposals
A Client’s Guide to Upwork
10
10
CHAPTER 3
Finding
the right
freelancers
A Client’s Guide to Upwork
11
Finding the right freelancers
Now that your job is posted, it’s time to pinpoint the
ideal freelancer. There are three ways to connect with
possible freelancers.
Consider freelancers we’ve suggested
1
This is often the most efficient option. Using our sophisticated
matching tools, we automatically generate a list of freelancers
on Upwork who seem right for you. We’ll show you these
candidates immediately after you create your job post. Browse
the freelancers and invite those you think are most promising
to submit a job proposal.
Search for freelancers
2
Upwork makes it easy to find freelancers on the platform
who match the skillset you’re looking for. Use the search tool
on Upwork to refine your search by skills, location, price and
other variables.
Review freelancers who submit proposals
3
Finding the right freelancers
If your job post is public, freelancers might see it and begin
submitting proposals. Review their proposals and any other
criteria important to you to determine if they’re a good fit
for your project. See below for tips on reviewing proposals.
A Client’s Guide to Upwork
12
Evaluating Freelancer Profiles
and reviewing proposals
Here are some insights we hear from successful clients
on evaluating proposals from interested freelancers:
Look for unique value and benefits
OBS
JOBS
Factor in Job Success Scores
Find freelancers who have direct experience
inFREELANCERS
the job you’re hiring
for. Also browse
for
FREELANCERS
REPORTS
REPORTS MESSAGES
MESSAGES 99+ 8
people who have prepared a thoughtful
approach to apply their skills towards
your project.
egan Malley
JOBS
JOBS
formerly oDesk
FREELANCERS
FREELANCERS
REPORTS
REPORTS
When looking at a candidate’s profile on
Upwork, look for their Job Success Score.
This provides a summary of the freelancer’s
work history and reputation on Upwork.
$77.78/hr
MESSAGES
MESSAGES 99+ 8
CONTACT
al Designer
onto, Canada
Megan Malley
Save
$77.78/hr
pm local time - 3hrs
Visualahead
Designer
design
CONTACT
Toronto, Canada
Brand consulting
Save
Graphic Design
Work History
4:00pm local time - 3hrs ahead
.
Web design
Brand consulting
Graphic Design
Work History
more...
TOP RATED
PlayOverview
video
TOP RATED
?
?
100%
Job Success
?
100% Job Success
Play video
558 hours worked
I am a multi-media designer experienced in interaction design, UI/UX, and visual
design. I bring a strong knowledge of leading design teams, working with
signer experienced
in interaction design, UI/UX, and visual
4 jobs
558 hours worked
Creative
software design
for over a decade.
I am working
also proficientwith
using other social
g knowledge
ofSuite
leading
teams,
Availability
4 jobs
stakeholders and in shaping brand strategy. I have been working with Adobe
?
media, email marketing and Google marketing and analytics tools...
aping brand strategy. I have been working with Adobe
Available
Full time
e for over a decade. I am also proficient using other social
Availability
24hrs response time
g and Google marketing and analytics tools...
Work History and Feedback
English
Newest First
ry and Feedback
Web Designer for Desktop Application
"Beautiful work by Megan for one of our new projects.
Absolutely no doubt that she's a skilled designer, and
I'd love to hire her again for new projects."
Available
FluentFull time
Languages
4 jobs in progress
24hrs response time
5.00
144 hours
Languages
$77.70 /hr
11,188.80 earned
Aug 2014 –Jan 2015
A Client’s Guide to Upwork
4 jobs in progress
English Fluent
13
TOP RATE
Overview
Play video
100% Job S
I am a multi-media
designer experiencedProfiles
in interaction design, UI/UX, and visual
Evaluating
Freelancer
design. I bring a strong knowledge of leading design teams, working with
and reviewing
proposals
stakeholders and in shaping
brand strategy. I have been working with Adobe
558 hours w
4 jobs
Availabilit
Creative Suite software for over a decade. I am also proficient using other social
media, email marketing and Google marketing and analytics tools...
Available
Full time
24hrs resp
Work History and Feedback
Language
English F
Newest First
4 jobs in progress
Web Designer for Desktop Application
5.00
"Beautiful work by Megan for one of our new projects.
Absolutely no doubt that she's a skilled designer, and
I'd love to hire her again for new projects."
144 hours
$77.70 /hr
11,188.80 earned
Aug 2014 –Jan 2015
Brand guide
5.00
36 hours
“Fast work, knows what she’s doing. Professional.”
$77.70 /hr
2,797.20 earned
View feedback ratings and comments
Aug 2014 –Jan 2015
When projects are completed on Upwork, clients will rate and leave comments on the quality
and value of the work they received. They also rate each freelancer’s work on a scale of 1 to 5 —
including areas such as quality, cost, responsiveness and professionalism. You may want to
take a moment
to browse
these
the written
comments consistently recommend5.00
the
Software
Developer
for ratings
Desktopand
3D Games
and Applications
freelancer. Also, check how the freelancer responds to feedback as this can also be a good
358 hours
indication of the professionalism you’ll encounter on your job.
He did some complex math/physics for me. It was
$5.56 /hr
nice to have someone that could handle that level of
$1,990.47 earned
things.
Aug 2014 -Jan 2015
Tests
Name
U.S. English Basic Sk...
Finding the right freelancers
Java Test v3
Score (out of 5)
2.60
Below Average
Time to Complete
23 mins
Details
14
A Client’s Guide to Upwork
3.00
Top 20%
23 mins
Details
36 hours
“Fast work, knows what she’s doing. Professional.”
$77.70 /hr
2,797.20 earned
Aug 2014 –Jan 2015
Evaluating Freelancer Profiles
and reviewing proposals
Software Developer for Desktop 3D Games and Applications
5.00
358 hours
He did some complex math/physics for me. It was
$5.56 /hr
nice to have someone that could handle that level of
things.
$1,990.47 earned
Aug 2014 -Jan 2015
Tests
Name
Score (out of 5)
Time to Complete
U.S. English Basic Sk...
2.60
Below Average
23 mins
Details
Java Test v3
3.00
Top 20%
23 mins
Details
JDBC 2.1 Test
3.00
Above Average
23 mins
Details
JDBC 2.1 Test
3.00
Below Average
23 mins
Details
Employment History
Creative Director Huge, Inc.
December 2013 - March 2014
Managed a team at an award-winning interactive agency that provides
innovative digital solutions creating graphical interfaces, from concept to final
product, and work closely with User Experience designers and Developers...
Review tested skills
Browse portfolios
junior
java programmer Privatbank
:
Freelancers
can take skills tests on Upwork, to
December 2013 - March 2014
show
their
proficiency
inserver
their
3 tier business application: swing client,
(they fields.
own via xml),There are
sybase db
hundreds of tests available in virtually all fields.
On each profile page you’ll see a list of the skills
Privatbank
junior
javaand
programmer
tested,
where
they rate among their peers
:
December 2013 - March 2014
(top
1%,
top
10%,
etc.).
Look to make sure the
3 tier business application: swing client, server (they own via xml),
sybase
db
freelancer has taken and performed well on
the skills tests that matter most to you.
There’s no better way to get an idea for someone’s talent than to see actual work they’ve done.
If applicable, simply click on the person’s portfolio to browse related projects.
Education
M.A. in Art, emphasis in Graphic Design. Minor in Advertising. University of California
December 2009 - March 2011
Relevant Coursework Introduction to Media, Consumer Advertising, 3-D Design, Beginning
Drawing, 2-D Design, Introduction to Marketing, Media buying, Integrated Marketing
Communications, Advertising Campaigns, Advertising Layout, Photography.
Tips on evaluating a freelancer’s proposal
When you receive a proposal, the first step for most clients is to browse the submission
to ensure the freelancer has a good approach. You may want to look for:
• Professional yet personable greeting
• Demonstration that they’ve read the work description (by answering all questions)
• Display of unique qualifications
• Relevant sample or two
• Request to follow up with an interview.
Finding the
work
right
& submitting
freelancers
proposals
A Client’s Guide to Upwork
15
15
Tips on interviewing top candidates
Once you’ve narrowed the field, you’ll
want to interact directly with your potential
freelancers. This could include using Upwork
Messages (available on the desktop and for
your phone) to send a message and get a feel
for their communication skills or schedule
an interview.
It’s a best practice to pick up the phone or
use our Upwork Messages video system to
discuss the project and host your interview.
Keeping all information on Upwork will help
you stay protected and avoid potential scams.
Again, during the interview, determine their
communication skills and if this is a person
you’re comfortable working with. This is also
your opportunity to discuss more detailed
matters of the project, which you may not
Finding the right freelancers
be able to cover by sending messages, and for
the freelancer to ask questions about parts of
your project that are unclear.
Consider a small test job with top candidates
Can’t decide on which freelancer to choose?
Another popular option is to give a few freelancers a small portion of the project (or a related
job) to see how things go. It’s easy to set up an
hourly job for two or three hours, and let each
work their magic. You’ll get a good idea of each
person’s skill and work style – typically enough
to make an informed decision on whom to go
with for the entire job. You’ll only allocate a small
portion of your overall budget in the process, and
eventually go with the best freelancer, paying
and thanking the others for their time and effort.
A Client’s Guide to Upwork
16
Awarding the job
With a top candidate (or entire team) picked, it’s
time to finalize the negotiations and get ready to work.
Start by confirming the budget and job terms. Here
are some ideas on how to quickly and efficiently
settle things.
Negotiate a fair price
You may have already proposed a price on
your work description, or mentioned a price
when communicating with a freelancer, and now
it’s time to finalize that budget. Some freelancers
may estimate that the project will require additional funding. This could be an issue with your
original price estimate, or it could be that the
scope of the project may have changed.
Use NDAs
Upwork’s terms of service clearly specify that
once a client pays a freelancer for a project or
portion of a project, all work completed for that
project belongs to the client. However, Upwork
also offers non-disclosure agreement templates
that you can amend to outline specific details you
want in writing. Feel free to use these and ask
your freelancer to sign before proceeding.
Either way, you may want to keep these
thoughts in mind:
Avoid fraud – never take jobs off Upwork
If freelancers ask you to complete the job or pay
them outside of the Upwork platform, a warning
bell should go off in your head. Something is not
right. It’s against Upwork policy and you’re in
danger of getting scammed. If you agree and pay
them outside of the Upwork platform, you will
lose all protection Upwork affords you and will
be in violation of the terms of service.
Always remain professional
No need to take things personally. You’re a professional and you know what the job is worth to
you. Simply explain why you feel you’re offering
a fair price. Be flexible if your freelancer offers
points that you hadn’t considered.
If things change, update terms and milestones
When changes happen, update all related items in
the project. Be especially sensitive to shifting end
dates, price and scope.
Finding the right freelancers
A Client’s Guide to Upwork
17
Awarding the job
Now it’s time to award the job. Here’s how:
Select a freelancer
When you’ve found the winning offer, simply
award the project by selecting that freelancer.
You’ll be prompted to update all the terms and
milestones. These updates will be sent to the
freelancer for approval and vice versa should
they request any edits. Here’s more information
on setting those final terms:
For hourly jobs:
Terms include: a) the number of authorized
hours you agree to pay your freelancer each week,
b) the hourly rate for these hours, and c) the number of weeks the project will take.
We recommend you have your freelancers use
the Upwork Work Diary, so make sure you discuss
this with your freelancer and that Work Diary is
activated. Freelancers sign into their Work Diary
when they sit down to work on your job, and the
Work Diary records all hours worked. The Work
Diary will then take randomly timed screenshots
of a freelancer’s computer and automatically
upload these screenshots to your job. This gives
you visibility into the time you’re paying for. The
nice thing about Work Diary is that if you see
activity in your freelancer’s timesheet not related
to your job, you can reject that time and avoid
paying for it.
If you haven’t done so already, be sure to
put your payment method on file through the
“Financial Accounts” section of your Upwork
account (Manage/Financial Accounts). This is
important because this will allow you to turn
on auto-pay. More information on auto-pay is
available in the next section of this guide.
For fixed-price jobs:
Terms include the project milestones and amounts
you agree to pay your freelancer for the work
delivered at each of those milestones. Milestones
are key dates in your project when you expect
work to be delivered and to pay your freelancer.
The vast majority of fixed-price jobs on Upwork
reportedly work best with more than one project
milestone – because this gives you multiple opportunities along the way to view, approve and pay
for work.
Here is an example of how milestones might
be set, for example, on a video project:
•
Milestone 1: freelancer delivers a storyboard of
the video script
•
Milestone 2: freelancer delivers a first draft of the
video
•
Milestone 3: freelancer delivers a second draft of
the video
Be sure to review the time logged on a regular
basis too. If you don’t, you may run into surprises
when your card is charged at the end of the work
week. By staying up-to-date on the quality and
price of the deliverables you’re receiving, you and
your freelancer can stay in synch.
Finding the right freelancers
•
Milestone 4: freelancer delivers final video with
source file
Set as many milestones as you’d like, breaking up
your total budget among these key milestone dates.
A Client’s Guide to Upwork
18
Awarding the job
Looks like you’ve found the right person and settled
on terms. You will be notified by email (and in your
My Jobs section) when the freelancer has accepted
the job. Now it’s time to start the project and get
some great work done.
Finding the right freelancers
A Client’s Guide to Upwork
19
CHAPTER 4
Evaluating
work and
paying
A Client’s Guide to Upwork
20
Evaluating work and paying
Congratulations! Your offer was accepted and
you’re now ready to work with your freelancer for an
awesome result. With every project you’ll use Upwork
Messages to communicate and collaborate with your
freelancer. This is also where you’ll track progress,
receive completed work, and ensure that your
freelancer gets paid for work you approve.
These notes will help you get great work and build
a working relationship that can extend to projects
down the road. While there are many ways to work
successfully with freelancers and many Upwork
services and features, below are some tips on how
to get the most from working with your freelancers.
Evaluating work and paying
A Client’s Guide to Upwork
21
Managing your project
Setting permissions
Time zones and communication preferences vary
with each client. Be willing to adapt to the client’s
time and interview requirements.
Depending upon the size of your organization
and scope of your project, you may want to begin
by giving your employees permissions to interact
with your freelancers on the project. When adding
team members, you can set different access levels.
Here are the roles you can assign and the
functionality allowed:
Administrator: Can complete all Upwork tasks.
Hiring manager: Except for withdrawals, can
perform all tasks.
Recruiter: Except for withdrawals and payments,
can complete all tasks.
Staff: Can perform a partial set of actions
required for jobs.
Communicate clearly
Be specific about what you’re expecting and when you expect things, so everyone
is on the same page.
Finding work
Finishing
Evaluating
touches
work
& submitting
and payingproposals
A Client’s Guide to Upwork
22
Upwork Payment Protect
To help keep you safe, and to ensure that you only
pay for work you approve, be sure to take advantage of
Upwork Payment Protection. Whether your freelancer
is working an hourly or fixed-price job, there’s a
solution for you.
Upwork Hourly Payment
Protection
Upwork Fixed-Price Payment
Protection
When your freelancer uses the Work Diary when
working on your project, all hours are tracked.
Also, periodic screenshots will be taken of your
freelancer’s computer screen while logged in.
You can review these screenshots to ensure the
hours invoiced are hours worked on your project.
If it’s determined that work is wrongly charged
on your project, you will not be responsible
for the payment.
Similarly, you get payment protection when
working on fixed-price jobs on the Upwork platform. This happens by using our escrow service
and milestones. Before you begin a project, you
and your freelancer agree on milestones. Before
any milestone starts, you fund that portion of the
payment in escrow. When your freelancer delivers
the work and you review and approve it, the money
in escrow is released to the freelancer. If the freelancer did not meet the milestone agreements,
you’re not responsible for the payment.
What happens if you hit a snag?
Most projects are completed successfully on
Upwork, with no disagreements between the
client and freelancer. However, if things do go
wrong, Upwork will assist you.
When no resolution is agreed upon between you
and your freelancer, we’ll first discuss the situation
with all parties and attempt to resolve concerns.
Evaluating work and paying
We also have a well-defined dispute assistance
process in place which can be accessed directly
from your project. Although we don’t make final
decisions, we help facilitate the discussion to
make sure all issues are on the table to more
easily reach a consensus on matters.
A Client’s Guide to Upwork
23
CHAPTER 5
Finishing
touches
A Client’s Guide to Upwork
24
Leave final ratings
The job is complete, and by following this guide, we’re
sure it was a great success. Before you move on to the
next project, take a moment to finish up the loose ends:
Your opinion matters. Final ratings, both public
feedback and a private recommendation rating
you’ll leave, are among the most significant ways
clients can differentiate between one Upwork
freelancer and another. Take a moment to rate
how well the freelancer performed, and what
value you received.
The freelancer can only read your review once
you both have completed the form, or after 14
days of the contract ending. Also of note is that
freelancers can respond to your feedback, so
always handle responses (positive or negative)
in a professional manner.
Be honest so future clients know the true engagement habits of a potential freelancer. This allows
for transparency of performance on Upwork.
Finishing touches
A Client’s Guide to Upwork
25
Make sure you’ve followed best practices
How you run your business is completely up to you,
as only you know what is best for your situation. But
here are more suggestions from successful clients on
ways to stay confident and secure while working with
freelancers on Upwork:
Communicate early and often
Don’t let project deadlines slip. If something is due,
check in with the freelancer to make sure they’re
on the right track by using the Upwork Messages.
Set a realistic budget
Upwork is a community of professionals working
with professionals. Our experts expect to be paid
for the quality work that they deliver.
Set clear expectations
Provide honest and realistic project deadlines,
and quickly alert your freelancer when you
encounter a problem (or if something changes
in regards to your project).
Provide more information than you think
is necessary
This could potentially help clear up any confusion
a freelancer might have about the scope of your
project, and keep things running smoothly.
Be open to suggestions
Consider suggestions made by your freelancer in
regard to your project. You’re working with them
because they’re a professional in this field and
can bring expertise.
Respect review dates
If you’ve agreed to review and provide feedback
to a freelancer on a certain day, be sure to stick
to that timeframe so they can plan accordingly
and finish the rest of your project.
Finishing touches
A Client’s Guide to Upwork
26
Identify your next hiring need
Keep up the good work. By following the best practices
in this Client’s Guide to Upwork, you’re sure to have
incredible success using talented professionals on our
platform. And, the opportunities are endless!
So hire again. Freelancers love long-term client
relationships with repeat projects. Not only is it
more fulfilling to work with repeat customers,
they also can increase their Job Success score
by working with you again.
When you’re finished with a project, don’t be shy
about suggesting other work your freelancer can
do or asking what else you need to be successful.
Sometimes you’re so focused on that to-do list
in front of you that you don’t realize the opportunities that are right in front of you. Perhaps
Finishing touches
the project has ongoing maintenance needed, or
additional parts to complete the puzzle? Use your
freelancer as an invaluable advisor.
Or look in other areas of your business to see
where freelancers could have an immediate
impact. Content writers to drive traffic to your
website? Mobile development teams to build
your next great app?
A Client’s Guide to Upwork
27
Upwork is here for you at every step
Once you get the hang of it, you’ll find that working
with remote online freelancers is simple and effective.
If along the way you need some advice or a helping
hand, don’t hesitate to reach out to us. Here are
some options for Upwork assistance:
Upwork Community
Hiring Headquarters
Upwork Systems Status Page
Help Center
Upwork official Blog
Finishing touches
A Client’s Guide to Upwork
28