REMOTE LEARNING ACTIVITY BOOKLET
(RELAB)
SUBJECT: BUSINESS STUDIES
GRADE: 10
TERM ONE to FOUR
LEARNER GUIDE
1
A. TABLE OF CONTENTS
ONE
TERM
TWO
TERM

THREE
TERM
FOUR
TERM
WEEK
1
SUBTOPIC/SECTION
Micro-environment
PAGE
4
2
3
4
5
6
7
8
9
10
Micro-environment: Continued
Business functions
Business functions: Continued
Market environment
Macro-environment
Interrelationship between business environments
Business sectors
Business sectors: Continued
Informal test
5-6
6-8
8-10
10-11
12-13
13-14
14-15
15
16-20
WEEK
1
2
3
4
5
6
7
WEEK
1
2
3
4
5
6
7
8
WEEK
1
2
SUBTOPIC/SECTION
Contemporary socio-economic issues (Part 1)
Contemporary socio-economic issues (Part 2)
Social responsibility
Forms of ownership (Part 1)
Forms of ownership (Part 2)
Quality: (Part 1)
Quality: (Part 2)
SUBTOPIC/SECTION
Creative thinking & problem solving (Part 1)
Creative thinking & problem solving (Part 2)
Business opportunity and related factors (Part 1)
Business opportunity and related factors (Part 2)
Presentation of business information (Part 1)
Presentation of business information (Part 2)
Business Plan (Part 1)
Business Plan (Part 2)
SUBTOPIC/SECTION
Relationship & Team Performance (Part 1)
Relationship & Team Performance (Part 2)
2
21-22
22-23
23-24
25-26
26-27
27-28
28-30
31-33
33-34
34-35
35-36
36-37
38
39-40
40-41
42-44
44-45
B. INTRODUCTION AND PURPOSE OF THE RELAB
The pandemic has forced schools to resort to the implementation of rotational
timetables-where learners who are at home during normal schooling must continue
learning. Hence RELAB as a strategy towards the deployment of remote learning.
The RELAB is underpinned by the following Legislative demands:
a) Responding to GDE Strategic goal 2 promoting quality education across all
classrooms and schools
b) DBE Circular S13 of 2020 the requires the GDE to support the implementation of
the Recovery Annual Teaching Plan (RATP)
c) GDE Circular 11 of 2020 requiring districts to issue Learning Activity Packs to
support schools for lockdown learning. Understanding learning constraints at home
as majority of learners do not have access to devices or data to use for online
learning. Many households are depending on schools to provide them with learning
resources packs
RELAB is designed in a study guide format, where the content is briefly explained with
related concepts as revision, in the form of e.g. notes, mind-maps, concept
progression from the previous grade/s followed by exemplar exercises then practice
exercises/problems . The exercises are pitched at different cognitive levels to expose
learners at Grade 10 & 11 to these different cognitive levels of questioning. The NSC
diagnostic reports in different subjects have revealed that learners fail to analyse
questions and as a result fail to respond accordingly.
The RELAB is intended to ensure that learners work on exercises as per topics taught
while at school. These exercises must be completed at home, fully and learners will
receive feedback as groups or individually at school. It is therefore of paramount
importance that teachers mark the work with learners in class, as a way of providing
feedback. Educators must diagnose learner responses, remediate where necessary
and plan further intervention.
Educators are encouraged to create WhatsApp groups to remind learners on what is
expected of them in a particular week/ day(s). There shouldn’t be a backlog on
curriculum coverage as content will be covered simultaneously. Feedback from
learners at home will confirm usage of the RELAB material.
RELAB further prepares learners for formal assessment.
3
WEEK ONE
TOPIC: MICRO-ENVIRONMENT
Hint






You need to know the meaning of the micro environment to enable you to have a
better understanding of all the components of this environment.
You must be able to give practical examples of each component of the microenvironment
Businesses cannot survive without these components
You will be required to identify these components from give statements and
scenarios
This topic will also be covered in Grade 11 and 12
Study chapter one of your notes before you answer the questions below.
1.1
Elaborate on the meaning of the micro-environment
(4)
1.2
Name any FOUR components of the micro-environment
(4)
1.3
Explain the meaning of any FIVE components of the micro-environment.
(10)
1.4
Read the scenario below and answer the questions that follow.
SOLLY MANUFACTURERS (SM)
Solly Manufactures specialises in the manufacturing of fashionable ladies’ sneakers and
jeans. Solly also wants to sell men’s jackets and trousers in future. SM wants to become a
word-class manufacturing business. The management of SM first identify the needs of their
customers before they start producing their products.
1.4.1 Identify THREE components of the micro-environment that applies to SM. Motivate
your answer by quoting from the scenario.
(9)
Use the table below as a GUIDE to answer QUESTION 1.4.1
COMPONENTS OF THE MICROMOTIVATIONS
ENVIRONMENT
1
2
3
4
WEEK TWO
TOPIC: MICRO-ENVIRONMENT CONTINUED
Hint
The components of the micro-environment continue in this exercise.
You must be able to:
 Explain, Discuss the purpose of the organisational culture
 Outline/name/identify/Explain the organisational resources from given
statements/scenarios.
 Describe the purpose/importance of a business organisational with specific
reference to an organogram.
 Explain the differences between leadership and management.
Study chapter one of your notes before you answer the questions below.
1.1
Give FIVE examples of the organisational culture
1.2
Outline the purpose of the organisational culture
1.3
Read the scenario below and answer the questions that follow.
(5
(6)
TUMI MANUFACTURERS (TM)
Tumi Manufactures produces office furniture and build in office shelves. TM buys their
manufacturing products from Jan’s suppliers. TM hired eight workers that will be responsible
for manufacturing their products. They make use of internet and cell phones when
advertising their products. The management of TM borrowed money from Tex Bank to
finance their business.
1.3.1 Identify FOUR organisation resources used by TM . Motivate your answer by
quoting from the scenario above
(12)
Use the table below as a GUIDE to answer QUESTION 1.3.1
ORGANISATIONAL RESOURCES
MOTIVATIONS
1
2
3
4
1.3.2 Name ONE other examples of EACH organisational resources mentioned in
QUESTION 1.3.1.
(4)
5
Use the table below as a GUIDE to answer QUESTION 1.3.2
OTHER ORGANISATIONAL
RESOURCES
EXAMPLES
1
2
3
4
1.3.3 Explain any FOUR types of organisational resources.
(12)
1.4
Name FOUR Factors influence the organisation structure
(4)
1.5
Explain the importance of the organisational structure
(6)
1.6
Discuss any THREE types of organisational structurers
(9)
WEEK THREE
TOPIC: BUSINESS FUNCTIONS
Hint
There are eight business functions that you need to know.
Businesses cannot operate without these functions
Each business function contributes to the success of the business
You must be able to:
 Outline/Explain/Discuss the differences between management and leadership
 Recap the eight business functions
 Outline/Describe/Explain/Discuss the importance of the eight business functions.
(Not quality indicators)
 Identify business functions from given statements/scenarios/case studies
 This topic will also be covered in Grade 11 and 12
Study chapter two of your notes before you answer the questions below.
NOTE: The business functions are covered in week three and four
1.1
Various options are provided as possible answers to the following questions, choose
the answer and write only the letter (A-D) next to the question number (1.1.1 to 1.1.4).
1.1.1 The … function is responsible for buying quality raw material and services for the
business
A.
marketing
B.
public relations
C.
purchasing
D.
administration
6
1.1.2 This function ensures that there is good communication between the business and its
stakeholders
A.
Marketing
B.
Public relations
C.
Management
D.
Financial
1.1.3 Tumelo is the director of Phambili Enterprise. Tumelo represents the… level of
management
A.
top
B.
lower
C.
middle
D.
central
1.1.4 The process of setting goals and developing strategies is known as …
A.
organising
B.
controlling
C.
planning
D.
leading
(8)
1.2
Outline the differences between leadership and management.
(8)
1.3
Explain the purpose of the business functions
(6)
1.4
Read the scenario below and answer the questions that follow:
RESHMA LIMITED
Reshma is the owner of Reshma Limited appointed Chris as the financial manager. Thembi
was appointed as a supervisor, while Theo was appointed as the CEO of the company.
1.4.1 Identify the THREE levels of management from the scenario above. Motivate
your answer by quoting from the scenario.
(9)
Use the table below as a GUIDE to answer QUESTION 1.4.1
LEVELS OF MANAGEMENT
1
2
3
7
MOTIVATION
1.4.2
Explain the role of EACH level of management identified in QUESTION 1.4.1
(12)
Use the table below as a GUIDE to answer QUESTION 1.4.2
LEVELS OF MANAGEMENT
ROLES
1
2
3
1.5
Discuss any THREE management tasks except planning.
(9)
WEEK FOUR
TOPICS: BUSINESS FUNCTIONS CONTINUED
SECTION A
QUESTION 1
1.1
Complete the following statements by using the word(s) in the list below. Write only the
word(s) next to the question number
cash;….purchasing;...Consumer Tribunal;…. capital budget;...information;….data
credit;….marketing…. National Consumer Commission; cash budget
1.1.1.
Processing data that will provide gives specific knowledge to managers to
make decisions is known as ….
1.1.2 The… is responsible for promoting compliance with the NCA and CPA through
advocacy and enforcement
1.1.3 TDG Limited drew up a … payment so that they can budget for stock
purchases and avoid unnecessary delays.
1.1.4 Zuko Manufactures drew up a …to purchase machinery and equipment
1.1.5 It is the purpose of the … function to send damaged goods back to the supplier.
(5X2) (10)
SECTION B
QUESTION 2
2.1
Elaborate on the meaning of administration function.
8
(4)
2.2
Read the scenario below and answer the questions that follow:
NATH BOOKKEEPERS (NBK)
Ismail has been appointed as a secretary at Nath Bookkeepers. Ismail ensures that
reliable information is available for meaningful decision making. He also uses
electronic equipment to assist with various administrative tasks.
2.2.1 Identify the activities of the administration function from the scenario above.
Motivate your answer by quoting from the scenario.
(6)
Use the table below as a GUIDE to answer QUESTION 2.2.2
ACTIVITIES OF THE
ADMNISTRATION FUNCTION
MOTIVATIONS
1
2
2.2.2 Explain any other TWO activities of the administration function.
(6)
2.3
Outline the importance of the public relations function
(6)
2.4.
Identify the sources of financing used by Jacky Manufacturers in EACH statement
below.
2.4.1 Jacky Manufacturers received money from the government without having to
pay it back.
2.4.2 They used the loan to purchase equipment that will belong to the lender until
the loan is fully paid.
2.4.3 Jacky Manufacturers borrowed money from the financial institution, and it will
be repaid over a period.
(6)
2.5
Discuss any other TWO sources of financing.
2.6
Read the scenario below and answer the questions that follow
(6)
FATHIMA ENTERPRISE (FE)
Fathima Enterprises allows their customers to buy their products on credit. The
management of FSME does not discriminate against customers. They also ensure
that all contracts are written in plain and understandable language. All customers who
qualify to obtain credit are given copies of their credit contract.
2.6.1
Quote THREE consumer rights according to the National Credit Act from the
scenario above.
(3)
9
2.6.2
2.7
Evaluate the impact of the National Credit Act on FE as a business.
Explain the purpose of the Consumer Protection Act.
(8)
(6)
SECTION C (Essay question)
Businesses realise the importance of the financial and purchasing functions in
ensuring a smooth running of their operations. Some businesses argue that the
financial function is the most important function as they need to identify the sources
of finance. While others maintain that the purchasing function plays an important role
in deciding whether to use buy materials on cash or credit.
Write as essay on the financial and purchasing functions in which you include the
following aspects:




Outline the purpose of the financial function
Differentiate between owned and borrowed capital
Discuss any FOUR steps of the purchasing procedure
Evaluate the impact of credit purchasing on businesses.
[40]
WEEK FIVE
TOPIC: MARKET ENVIRONMENT
Hint
The eight business functions form part of the market environment.
The market environment does not form part of the micro environment as it is an
environment that fall immediately out the micro-environment
Business has little or some control of the market environment as they can influence it.
You must be able to:
 Define the meaning of the market environment.
 Discuss the components of the market environment
 Identify the components of the market environment from given scenarios,
statements and motivate your answer.
 Give examples of other organisations/civil society.
 Explain the meaning of opportunities and threats in a business context and give
practical examples of each.
 Identify opportunities and threats from given scenarios/ case studies and
statements
 Conduct a research on opportunities and threats faced by businesses. Make
recommendations for improvement
 This topic will also be covered in Grade 11 and 12
Study chapter three of your notes before you answer the questions below.
10
1.1
Define the meaning of the market environment
1.2
Read the scenario below and answer the questions that follow.
(2)
ZUKIE ENTERPRISE (ZE)
Zukie Enterprise is well known of selling quality households essentials. ZE buys their stock
from Mohammed LTD. Zukie Enterprise lost many customers to Kgopi Enterprise who also
sells quality households essentials at lower prices.
1.2.1 Identify TWO components of the market environment that applies to ZE.
Motivate your answer by quoting from the scenario.
(6)
Use the table below as a GUIDE to answer QUESTION 1.2.1
COMPONENT OF THE MARKET
MOTIVATIONS
ENVIRONMENT
1
2
1.3
Explain the meaning of Community Based Organisations and give FOUR examples
of socio-economic issues as NGO’s focus areas.
(6)
1.4
Elaborate on the meaning of unions and explain how unions influence businesses
(4)
1.5
1.6
Discuss the functions of intermediaries as one of the components of the market
environment.
(6)
Read the scenario below and answer the questions that follow
TOP BED & BREAKFAST
Top Bed & Breakfast attracts many tourists as they render quality services. Top Bed &
Breakfast is required to comply with the rules and requirements set by the government for the
operation of their businesses.
1.6.1 Identify the component of the market environment that affects Top Bed &
Breakfast. Motivate your answer by quoting from the scenario.
(3)
1.6.2 Explain other functions of the component of the market environment identified
in QUESTION 1.6.1.
(6)
1.6.3 Advise the management of Top Bed & Breakfast on the meaning of
opportunities and threats.
11
(4)
WEEK 6
TOPIC: MACRO-ENVIRONMENT
Hint

The macro environment is the environment that is completely outside the business
and it cannot be controlled by businesses.
 This environment poses many challenges to businesses.
 Businesses need to identify the components of the macro-environment so that
they can develop strategies to deal with this environment
 This topic will also be covered in Grade 11 and 12
You must be able to:
 Elaborate on the meaning of the macro-environment.
 Briefly explain the reasons why the macro environment can be a challenge to
businesses.
 Give practical examples of each component/feature of the macro environment
 Briefly explain the reason why each component/feature poses a challenge to
businesses.
 Identify the components of the macro environment from given
scenarios/statements/case studies/cartoons/pictures.
 Conduct research on the impact of the macro environment on businesses (E
Study chapter four of your notes before you answer the questions below.
Choose a description from COLUMN B that matches a term in COLUMN A. Write only the
letter (A–J) next to the question number (1.3.1–1.3.5) in the ANSWER BOOK, e.g. 1.3.6 K.
COLUMN A
COLUMN B
1.1.1
Natural environment
A
processing raw data into information
1.1.2
Economic environment
B
businesses must comply with legislation
1.1.3
Technological environment
C
businesses that offer services such as
retailers and insurance
1.1.4
Legal environment
D
businesses are allowed to use the logo of their
competitors
1.1.5
Cultural
E
factors that increase consumer spending
F
employees share same values and beliefs
12
G
businesses that use raw material to transform
them into useful products
H
employees have different values and beliefs
I
information technology such computers and
communication technology
J
factors that affect financial matters such as
interest rates and inflation
(10)
1.2
Elaborate on the meaning of the meaning of the macro- environment
1.3
Explain how the following components of the macro-environment pose a challenge to
businesses:
1.4
(4)
1.3.1
Physical environment
(4)
1.3.2
Technological environment
(4)
1.3.3
Social, cultural and demographic environment
(4)
1.3.4
International/Global
(4)
Advise businesses on the reasons why the macro-environment pose a challenge on
their operations.
(4)
WEEK 7
TOPIC: INTERRELATIONSHIP BETWEEN BUSINESS ENVIRONMENTS
Hint
You must first understand the meaning of the three business environments and the
components of each environment.
Each business environment depends on each other for the smooth running of a business.
You must be able to:
 Explain the relationship between the features/components of the microenvironment.
 Explain the reasons why competition poses a challenge to businesses.
 Explain the interrelation between micro (internal) and market environments.
 Give examples of the relationship between the business with consumer, suppliers,
intermediaries and competitors.
 Explain/Discuss the relationship between micro, market and macro environments.
Study chapter five of your notes before you answer the questions below.
13
1.1
Read the scenario below and answer the questions that follow.
NELDA ENTERPRISE (NE)
Nelda Enterprise lost their customers to Hugo Enterprise who charges lower prices
for their products. NE target market has also been reduced.
1.1.1 Qoute TWO reasons why competition pose a challenge from the scenario
above.
(2)
1.1.2 Outline other reasons why competition pose a challenge to businesses. (6)
1.1.3 Suggest THREE strategies in which NE can overcome competition in the
market.
(6)
1.2
1.3
Explain the following interrelationship between the following micro and market
environment:
1.2.1 Business and consumer
1.2.2 Business and intermediaries
(6)
(6)
Read the scenario below and answer the questions that follow.
KAREENA MANUFACTURERS (KM)
Kareena Manufacturers is well known of producing quality products. The
management of KM wants to sign a long-time contract with reliable suppliers.
1.4
1.3.1 Advise the management of KM on how to have a good relationship with
suppliers.
Discuss the relationship between the micro and market environments.
(6)
(8)
WEEK 8
TOPIC: BUSINESS SECTORS
Hint
There are different categories of business sectors which belong to different institutions.
You need to know the differences between the following categories of business sectors:
 Primary secondary and tertiary sectors
 Formal and informal sectors
 Private and public sectors
NOTE: The primary, secondary and tertiary sectors will also be covered in Grade 11 & 12.
You must be able to:
 Explain the meaning of the primary, secondary and tertiary sectors.
 Give examples of each sector.
 Discuss the relationship between these sectors.
 Elaborate on the meaning of the formal and informal sectors
 Conduct research on the importance of the formal and informal sector.
 Differentiate between the formal and informal sectors.
 Define/Elaborate on the meaning of the public and private sector.
 Explain the main purpose of the public and private sector.
 Distinguish between the public and private sectors
Study chapter six of your notes before you answer the questions below.
NOTE: This topic continues in week 9
14
1.1
Identify the business sector represented by EACH statement below:
1.1.1
1.1.2
1.1.3
1.2
1.3
1.4
1.5
Dube buses transport people from all over within South Africa
Amevo Bricks Factory produces quality products
Duka mines exports gold to different countries.
(6)
Explain the meaning of business sectors identified in QUESTION 1.1. excluding
examples of these sectors.
(12)
Classify the following industries according to relevant business sectors.
1.3.1 Motor and furniture
1.3.2 Farming and forestry
1.3.3 Tourism and food
(6)
Advise businesses on the relationship between a primary, secondary and tertiary
sectors.
(8)
Explain the relationship between a primary, secondary and tertiary sectors using forest
as an example.
(6)
WEEK 9
TOPIC: BUSINESS SECTORS CONTINUED
1.1. Read the scenario below and answer the questions that follow.
TAMMY FRESH VEGETABLES (TFV)
Tammy owns a vegetable stall in the township and sells fresh vegetables. Tammy
buys her stock from KGG Vegetables Enterprise.
1.1.1 Identify the formal and informal sector from the scenario above.
(4)
Use the table below as a GUIDE to answer QUESTION 1.1.1
Formal sector
Informal sector
1.1.2 Distinguish between the formal and informal sector.
(8)
1.2
Elaborate on the meaning of the public sector.
(4)
1.3
Discuss the purpose of the private sector
(6)
1.4
Advise businesses on the differences between the public sector and private sector. (8)
15
WEEK 10
TOPIC: INFORMAL TEST
Hints:





This test covers all term one topics.
Answer all questions without referring to your notes.
Mark yourself using chapter one to six notes and do corrections
You can ask your parents to invigilate and time you when writing this test
You must take two hours to write this test
INSTRUCTIONS AND INFORMATION
Read the following instructions carefully before answering the questions.
1 This question paper consists of THREE sections and covers all term 1 topics.
.
SECTION A:
SECTION B:
SECTION C:
COMPULSORY
Consists of THREE questions. Answer any TWO questions in this
section
Consists of TWO questions.
Answer any ONE question in this section.
2 Read the instructions for each question carefully and take particular note of what is
. required.
3 Number the answers correctly according to the numbering system used in this question
. paper. No marks will be awarded for answers that are numbered incorrectly.
4 Except where other instructions are given, answers must be written in full sentences.
.
5 Use the mark allocation and nature of each question to determine the length and depth
. of an answer.
6 Write neatly and legibly.
16
SECTION A (COMPULSORY)
QUESTION 1
1.1 Various options are provided as possible answers to the following questions.
Choose the answer and write only the letter (A–D) next to the question number
(1.1.1–1.1.5) in the ANSWER BOOK, for example 1.1.6 E.
1.1.1
The business manager has full control over the components of the …
environment
A
B
C
D
1.1.2
The basic tasks of management are…
A
B
C
D
1.1.3
micro
market
formal
macro
production and stock taking
motivation and communication
leading and communication
planning and organising
The …. Act requires businesses to provide detail information about their products
A
B
C
D
National Credit Act,2005 (Act 34 of 2005)
Broad Based Black Economic Empowerment Act, 2003 (Act 53 of 2003)
Consumer Protection Act, 2008(Act 68 of 2008)
Basic Conditions of Employment Act, 1997 (Act 75 of 1997)
1.1.4 AKA Bazaars sell small quantities goods to customers. Aka Bazaars is an example
of a ...
A
B
C
D
agent
retailer
wholesaler
broker
1.1.5 Thabo is a member of Thembelenkosini vulnerable children. His organisation is
known as a
A
B
C
D
Trade union
Workers organisation
Non-Government Organisation
Children’s organisation
(2×5) (10)
17
SECTION B
Answer ANY TWO questions in this section.
QUESTION 2
2.1
Define the meaning of micro-environment.
2.2
Identify the components of the micro-environment represented in EACH of the statements
below:
2.3
(2)
2.2.1
The business policy of TDK Enterprise explains targets and strategies that will help
them fulfil their mission.
2.2.2
A hierarchy to that shows the position of management, the departments and its
employees.
(2)
(2)
Read the scenario below and answer the questions that follow
MTG HARDWARE COORPORATION (MHC)
MTG Hardware Cooperation requires additional capital to expand their business. Nedlack bank
granted MHC a loan while waiting for their customer to pay their debts. Howard Limited offered
MHC additional capital in return for a share in the business.
2.3.1 Identify TWO sources of financing that were made available to MHC. Motivate your
answer by quoting from the scenario above.
(6)
Use the table below as a GUIDE to answer QUESTION 2.3.1
SOURCES OF FINANCING
MOTIVATIONS
1
2
2.4
Advise businesses on the differences between own and borrowed capital.
(8)
[20]
QUESTION 3
3.1
Elaborate the meaning of the market-environment
3.2
Read the scenario below and answer the questions that follow.
(4)
KHUTSO CIVILIANS ORGANIZATION (KCO)
Khutso Civilians is a community based organisation that deals with a variety
of soci0o-economic issues. KCO offers counselling services for people who
are infected and affected by HIV/Aids in the community. They also work
together with the Community Police Forums in reducing high crime create in
their area.
3.3
3.2.1 Qoute TWO ways in which KCO addresses socio-economic issues in the community
from the scenario above.
(2)
3.2.2 Name any FOUR other socio-economic issues that KCO can deal with.
(4)
Explain the relationship between the three business sectors.
(6)
18
3.4
Advise businesses the reasons why competition pose a challenge to their operation.
(4)
[20]
QUESTION 4: MISCELLANEOUS TOPICS
4.1
Name any TWO factors that influence the organization structure.
4.2
Identify the types of organisational structure applicable to EACH statement below:
(2)
4.2.1
Employees only report to one manager
4.2.2
Experts act as advisors to top and middle management
4.2.3
Employees perform the task while working in their own departments.
4.3
Explain the importance of the informal sector
4.4
Read the scenario below and answer the questions that follow.
(6)
(6)
SUPER ELECTRONICS (SE)
Siyanda is the CEO of Super Electronics. Siyanda instructed Tsego to be responsible for
departments within the business. Thandi was given a task to carry out instructions made by
Tsego.
4.4.1
Identify the level of management represented by Siyanda and Thandi. Motivate your
answer by quoting from the scenario above.
(6)
Use the table below as a GUIDE to answer QUESTION 4.2.1
LEVELS OF MANAGEMENT
MOTIVATIONS
1
2
TOTAL SECTION B:
19
[20]
[40]
SECTION C
Answer ONE question in this section.
NOTE: Clearly indicate the QUESTION NUMBER of each question. EACH question must
start on a NEW page, e.g. QUESTION 5 on a NEW page, QUESTION 6 on a NEW
page.
QUESTION 5
The success of a business is influenced by clear a vision and mission statements. Businesses
must be able to identify the components of the micro-environment. They should also ensure
that their organisational culture enables businesses to achieve objectives. Businesses must
know the inter-relationship between the micro, market and macro environments.
Write an essay on the business environment in which you include the following aspects:

Elaborate on the meaning of the micro-environment.

Describe the following components of the micro-environment
o Mission statement
o Objectives
o Vision

Discuss the purpose of the organisational culture

Advise businesses on the relationship between the micro, market and macro environments.
(40)
QUESTION 6
Businesses realise the importance of coordinating activities within business functions to
achieve set goals and objectives. Some businesses feel that the purchasing function is the
most important function as it is responsible for buying high quality material.
Write an essay on the purchasing function in which you include the following aspects:




Outline the purpose of the purchasing function
Explain any FIVE steps of the purchasing procedure.
Distinguish between cash payment and credit payment
(40)
Advise businesses on the impact of the National Credit Act on businesses
TOTAL SECTION C: [40]
GRAND TOTAL 100
20
TERM 2 TOPICS
TWO
TERM
WEEK
SUBTOPIC/SECTION
1
Contemporary socio-economic issues (Part 1)
2
3
4
5
6
7
Contemporary socio-economic issues (Part 2)
Social responsibility
Forms of ownership (Part 1)
Forms of ownership (Part 2)
Quality: (Part 1)
Quality: (Part 2)
WEEK 1
TOPIC: CONTEMPORARY SOCIO-ECONOMIC ISSUES (PART 1)
Hints:
 Socio-economic issues are social issues that may have a negative impact on
businesses
 Some socio economics issues have a severe negative impact on businesses such
as:
o Poverty, illiteracy, crime and unemployment
o HIV/Aids and the Covid-19 pandemic
You must know the following aspects:
 Explain the meaning of socio-economic issues and the reason why they pose a
challenge to businesses.
 Define the meaning of inequality and poverty.
 Explain the impact of inequality and poverty on businesses.
 Define the term “inclusivity” and explain the purpose of inclusivity in the workplace.
 The meaning of the term unemployment
 The meaning of the term unproductive work force
 Identify socio-economic issues from given statements and scenarios
NOTE: Socio-economic issues are covered in week 1 and 2
Study chapter seven of your notes before you answer the questions below.
1.1
1.2
1.3
1.4
Elaborate on the meaning of socio-economic issues.
(4)
Outline the reasons why socio-economic issues pose a challenge to businesses. (6)
Identify the socio-economic issue posing a challenge to Winnie Hot Shoes in EACH
statement below:
1.3.1
Winnie Hot Shoes is operating in the area where some people have little or
no money to buy their basic needs.
(2)
1.3.2
Some of their employees produce less than they should.
(2)
Discuss the negative impact of EACH socio-economic issue identified in QUESTION
1.3 on businesses.
(12)
21
Use the table below as a guide to answer QUESTION 1.4
SOCIO-ECONOMIC ISSUE
NEGATIVE IMPACT ON BUSINESSES
1
2
1.5 Read the scenario below and answer the questions that follow.
Deidre has just completed her junior degree in Business Management. She is currently
sitting at home doing nothing as there are no job opportunities for her.
1.5.1 Identify the socio-economic issue that is applicable to the scenario above.
Motivate your answer by quoting from the scenario.
(3)
1.5.2 Suggest possible solutions to the socio-economic issue identified in QUESTION
1.5.1.
(6)
1.6
Read the scenario below and answer the questions that follow.
SILVERSTONE LIMITED (SL)
Silverstone Limited is a large company that sells quality building materials. The
management of SL gives everyone job opportunities without discriminating based on age
and race.
1.6.1 Identify the socio-economic issue that SL is dealing with. Motivate your answer
by quoting from the scenario.
(3)
1.6.2 Explain to SL the purpose of the socio-economic issue identified in QUESTION
1.6.1 in the workplace.
(6)
WEEK 2
TOPIC: CONTEMPORARY SOCIO-ECONOMIC ISSUES (PART 2)
1.1. Name FOUR types of gambling.
1.2
(4)
Read the scenario below and answer the questions that follow.
JAEN MANUCTURES (JM)
Jaen Manufactures sells imitations of genuine products such as clothing/shoes that are
marked with a fake logo/trademark. Some of their employees decided to embark on a go
slow due to wage increase demand. Nat, one of their employee’s is not productive due to
an illness that compromises his immune system. Some community members prevented
their customers to enter the business as they were protesting on a lack of service
delivery.JM spent a lot of money on installing effective security measures
1.2.1
Identify FIVE socio economic issues posing a challenge to JM. Motivate your answer
by quoting from the scenario.
(15)
22
Use the table below as a GUIDE to answer QUESTION 1.2.1
SOCIO ECONOMIC ISSUE
MOTIVATIONS
1
2
3
4
5
1.2.2 Discuss the negative impact of EACH socio-economic issue identified in QUESTION
1.2.1 on JM as a business.
(20)
1.3
Elaborate on the meaning of bootlegging.
1.4
Discuss the negative impact of gambling on businesses.
1.5
Read the scenario below and answer the questions that follow.
(4)
(6)
NGWAKO EXCLUSIVE BOOKS (NEB)
Ngwako Exclusive Books sells a variety of fiction and non-fiction books. Colia Exclusive
books illegally downloaded some of NEB’ e-books from the internet.
1.5.1 Identify the socio-economic issue that poses a challenge to NEB. Motivate your
answer by quoting from the scenario.
(3)
1.5.2 Discuss the negative impact of the socio-economic issue identified in
QUESTION 1.5.1 on NEB as a business.
(6)
1.5.3 Explain THREE solutions to the socio-economic issue identified in QUESTION
1.5.1.
(9)
WEEK 3
TOPIC: SOCIAL RESPONSIBILITY
Hints:
Business have a social responsibility to take care of the wellbeing of the community in
which they operate.
Businesses are expected to address some of the socio-economic issues that were
covered in week one and two. This topic will also be covered in Grade 12.
You must conduct research on how businesses deal with some of socio-economic issues
as part of their social responsibility.
You must know the following aspects:
 Define the term “social responsibility” and give practical examples.
 Recommend/Suggest initiatives businesses can take to address socio-economic
issues.
 Interview local businesses on the initiatives taken to address socio-economic
issues.
 Evaluate the extent to which these initiatives have addressed the socio-economic
issues.
Study chapter eight of your notes before you answer the questions below.
23
QUESTION 1
1.1
Outline FOUR examples of other corporate social responsibility initiatives.
(8)
1.2
Suggest TWO initiative that can be undertaken by businesses to address EACH of
the following socio-economic issues.
(16)
Use the table below to present your answer:
SOCIO-ECONOMIC ISSUES
BUSINESS INITIATIVE
1 Gambling
2 HIV/Aids
3 Unemployment
4 Violence
QUESTION 2
Essay question on socio economic issues and social responsibility
Strikes and political disturbances are some of socio-economic issues posing challenges to
businesses. Businesses are required to be socially responsible and address some socio-economic
issues through Corporate Social Responsibility (CSR). Businesses need to deal with with crime
and poverty as major socio-economic issues. They also need to be inclusive in their approach.
Write an essay on socio-economic issues and social responsibility in which you include
the following aspects:




Outline the differences between social responsibility and Corporate Social
Responsibility.
Discuss the negative impact of strikes and political disturbances on businesses.
Suggest initiatives businesses can take to address crime and poverty as socioeconomic issues.
Advise businesses on the purpose of inclusivity in the workplace.
[40]
24
WEEK 4
TOPIC: FORMS OF OWNERSHIP: PART 1
Hints:
 The forms of ownership are also covered in Grade 11 and 12.
 Entrepreneurs need to choose a form of ownership that suits their needs
 You must know the characteristics, advantages and disadvantages of each form of
ownership
You must be able to:
 Outline/Name the factors that must be considered when choosing a form of
ownership.
 Define the meaning of different forms of ownership.
 Explain/Discuss/Describe the characteristics/ advantages/disadvantages of each
form of ownership.
 Distinguish/Tabulate/Differentiate/Compare different forms of ownership.
 Identify forms of ownership from given case studies/scenarios/cartoons/pictures
 Select a best form of ownership and justify the reasons for selection.
NOTE: The forms of ownership continue in week 5
Study chapter nine of your notes before you answer the questions below.
TERMS AND DEFINITIONS
TERM
DEFINITION
Form of ownership
Continuity
The legal position of the business and the way it is owned.
Continue to exist even if a change of ownership takes place, e.g a
member or shareholder dies or retires.
Surety
If a person or business accepts liability for the debt of another
person or business.
Shares and bonds issued by a company.
Loses are limited to the amount that the owner invested in the
business.
The owner’s personal assets may be seized to pay for the debts of the
business.
A business is owned and controlled by one person who takes all the
decisions, responsibility and profits from the business they run.
Securities
Limited liability
Unlimited liability
Sole Trader /Sole
proprietor
Partnership
Personal liability
company
Partnership
Article
Annual General
Meeting (AGM)
Audit
An agreement between two or more parties that have agreed to finance
and work together in the pursuit of common business goals.
A personal liability company is a voluntary association of 1 or more
person.
A document that contains exhaustive provisions with regards to
the matters concerning the business and the partners.
A meeting held once a year where the shareholders receive a
report stating how well the company has done.
Process where an organization’s accounts are checked to make
sure its financial operations are honest
25
1.1
Read the scenario below and answer the questions that follow.
JONNY AND SOSO ATTORNEYS (JSA)
Jonny and Soso are young law graduates who decided to establish a business named
Jonny and Soso Attorneys. They decided on how profits losses will be dealt with. They also
planned on how they will raise capital.
1.1.1 Name the form of ownership represented by Jonny and Soso.
(2)
1.1.2 Discuss the advantages of the form of ownership identified in QUESTION 1.1.1.
(8)
1.1.3 Distinguish between the form of ownership identified in QUESTION 1.1.2 and a
sole trader.
(8)
1.1.4 Qoute TWO factors Jonny and Soso considered when choosing a form of
ownership from the scenario above.
(2)
1.1.5 Advise Jonny and Soso on other factors they should consider when choosing a
form of ownership.
(8)
1.2
Explain the disadvantages of a sole trader.
(8)
1.3
Read the scenario below and answer the questions that follow.
Mongezi started a business with his nine friends. Auditing of books is optional as members
only need an accounting officer to check financial records
1.3.1 Identify a form of ownership represented by Mongezi and his friends. Motivate your
answer by quoting from the scenario above.
(3)
1.3.2 Advise Mongezi and his friends on the advantages and disadvantages of the form
of ownership identified in QUESTION 1.3.1.
(12)
WEEK 5
TOPIC: FORMS OF OWNERSHIP: PART 2
You must be able to:
 Explain the differences between profit and non-profit organisations/companies.
 Outline the forms of ownership and classify them into profit and non-profit
organisation.
 Define the meaning of different forms of ownership.
 Explain the characteristics/ advantages/disadvantages of each form of ownership.
 Distinguish between /different forms of ownership.
 Identify forms of ownership from given case studies/scenarios/cartoons/pictures
 Name the different types of co-operatives
 Discuss the advantages and disadvantages of co-operatives
 Select a best form of ownership and justify the reasons for selection.
Study chapter nine of your notes before you answer the questions below.
26
QUESTION 1
1.1
Read the scenario below and answer the questions that follow.
Connie and Jan inherited a lump some of money from their parents. Connie
established a company that end with the name NPC. Jan also established a
company that ends with the name Inc.
1.1.1 Classify the types of companies represented by Connie and Jan according to
profit and non-profit company by quoting from the scenario above.
(4)
Use the table below as a GUIDE to answer QUESTION 1.1.1.
PROFIT COMPANY
NON-PROFIT COMPANY
1.1.2
1.1.3
1.2
Outline the differences between profit and non-profit companies.
Discuss the advantages of a non-profit company.
Distinguish between the private company and public company.
(8)
8)
(8)
QUESTION 2 Essay on profit companies
Entrepreneurs agree that there are many benefits of establishing a company
instead of a sole trader and partnership. Some entrepreneurs prefer to
establish a private company, while other will rather establish a private
company. Young entrepreneurs are in favour of a personality liability company
and a state-owned company.
Write an essay on the forms of ownership in which you include the following aspects:
 Outline the differences between a personal liability company and private
company.
 Explain the advantages of a private company
 Discuss the characteristics of a public company
 Advise entrepreneurs on the advantages of a state-owned company
[40]
WEEK 6
TOPIC: QUALITY: PART 1
HINT:
 Quality plays an important role in the success and/or failure of a business.
 Businesses that produce quality attract and retained customers
 This topic is also covered in Grade 11 and 12.
 You must remember the meaning of each business function that were covered in
week 2 and 3.
 Each business function has quality indicators that are expected to be executed.
You must be able to:
 Elaborate on the meaning of quality, quality control and quality assurance.
 Explain between difference between quality control and quality assurance.
 Discuss the importance of quality for businesses
Study chapter ten of your notes before you answer the questions below.
NOTE: This topic is also covered in week 7.
27
1.1
Elaborate on the meaning of quality.
(4)
1.2
Identify the quality concepts that Nyathi Manufacturer has applied in EACH statement
below:
1.2.1
Final products are inspected to ensure that they meet the required
standards.
(2)
1.2.2
Products are inspected during and after the manufacturing process to
ensure that they meet the required standards.
(2)
1.3
Explain the other difference between the quality concepts identified in QUESTION
1.2.1 and 1.2.2.
(4)
1.4
Read the scenario below and answer the questions that follow.
NTEBO MANUFACTURERS (NM)
Ntebo Manufacturers ensures that quality products are produced. NM uses special
signs and marks for their products. They also give their customers a small portion
of product to test the quality of their products.
1.4.1
Identify TWO methods used by NM to indicate quality. Motivate your answer
by quoting from the scenario above.
(6)
Use the table below as a GUIDE to answer QUESTION 1.4.1.
QUALITY METHODS
MOTIVATIONS
1
2
1.4.2
Explain other TWO methods NM can use to indicate quality.
1.4.3
Advise the management of NM on the importance of quality for businesses.
(8)
(6)
WEEK 7
TOPIC: QUALITY: PART 2
HINT:
You must be able to:
 Explain how quality relates to the following business functions:
o Human Resources function
o Administration function
o Financial function
o General management
 Suggest quality indicators of the business function.
 Explain the correlation between management and the success of the business.
 Identify the strength and weakness of a business from given scenarios/case studies.
 Evaluate the strength and weakness of a business and make recommendations for
improvement.
Study chapter ten of your notes before you answer the questions below.
28
QUESTION 1
1.1
Outline the relation between quality and the human resource function.
1.2
Read the scenario below and answer the questions that follow:
SIYA ENTERPRISE (SE)
(8)
Siya Enterprise (SE) appointed Odwa develop a fair and equitable selection process.
Martha must find suitable suppliers for the business. SE provides high quality products
according to specifications. Martha must promote the business products using different
aggressive advertising campaigns. Gerald will be responsible for making relevant
information available for quick decision-making.
1.2.1
Identify FIVE business functions that are applicable to the scenario above. Motivate
your answer by quoting from the scenario.
(15)
Use the table below as a GUIDE to answer QUESTION 1.2.1
BUSINESS FUNCTIONS
MOTIVATIONS
1
2
3
4
5
1.2.2
Suggest TWO other quality indicators for EACH business function identified in
QUESTION 1.2.1.
(20)
Use the above table below as a GUIDE to answer this question.
BUSINESS FUNCTIONS
QUALITY INDICATOR
1
2
3
4
5
1.3
Read the scenario below and answer the questions that follow
BAFANA ELECTRONICS (BE)
Bafana Electronics is known of selling quality products. Bafana mentioned that quality
enables his business to have a good reputation and promotes brand awareness. The
management of BE appointed. Elmaree to ensure that the business maintains high
standard of internal publicity and the appearance of buildings.
1.3.1 Qoute the importance of quality in promoting the image of the business.
(1)
1.3.2 Outline THREE other importance of quality in promoting the image of the
business.
(6)
29
1.3.3 Identify the business function represented by Elmaree. Motivate your answer
by quoting from the scenario.
(3)
1.3.4 Explain other quality indicators of the business function identified in QUESTION
1.3.3.
(6)
QUESTION 2 Essay on the concepts of quality part 1 and 2
Businesses implement quality control and quality assurance in order to produce quality products.
Some believe that there must be a correlation between management and the success of the
business Others argue that the general management function and financial function play an
important role in improving the quality of products.
Write an essay on quality in which you include the following aspects:




Outline the differences between quality control and quality assurance
Explain the importance of quality for businesses
Discuss the correlation between management and the success of the business.
Suggest quality indicators of the following business function:
o General management function
o Financial function
[40]
30
TERM 3 TOPIC 3
THREE
TERM
WEEK
SUBTOPIC/SECTION
1
Creative thinking & problem solving (Part 1)
2
Creative thinking & problem solving (Part 2)
3
Business opportunity and related factors (Part 1)
4
Business opportunity and related factors (Part 2)
5
Presentation of business information (Part 1)
6
Presentation of business information (Part 2)
7
Business Plan (Part 1)
8
Business Plan (Part 2)
WEEK ONE
TOPIC: CREATIVE THINKING & PROBLEM SOLVING (PART 1)
NOTE:





Creative thinking and problem solving is also covered in Grade 11 & 12
You need to be well conversant with all aspect of creative thinking and problem
solving.
You need to know the following aspects on creative thinking and problem solving:
o Meaning of creative thinking.
o Advantages/benefits of creative thinking in the workplace.
o Use creative thinking to generate entrepreneurial opportunities.
o Businesses can use creative thinking to solve business problems.
o Meaning of problem solving.
o Differences between decision making and problem solving
The above-mentioned topics are also covered in Grade 11 & 12.
Refer to chapter 10 of your notes
31
Terms and definitions
Term
Definition
Creative
Generate
Creativity/
Innovative
Creative thinking
Decision-making
Problem
To be original, inventive or resourceful.
To produce or create.
Ideas featuring new and original methods.
The ability to think of original, varied new ideas or new approaches
Process of analysing a situation to identify strategies to bring about change.
Experiencing uncertainty or difficulty in achieving what we want to achieve.
Problem-solving
Gathering facts that include problem findings and problem shaping.
1.1
1.2
Elaborate on the meaning of creative thinking.
(4)
Read the scenario below and answer the questions that follow.
DODO TRADING ENTERPRISE (DTE)
Dodo Trading Enterprise has been experiencing a decline in sales. The management of
DTE requested their employees to come up with new ideas on how they can improve sales.
DTE employees were motivated and improved their skills as they were sharing new ideas.
DTE was able to design new products to meet changing needs of their customers. They
also stimulated profitable new ideas for products. DTE wants some of their employees to
become future entrepreneurs.
1.3
1.2.1 Quote THREE advantages of creative thinking from the scenario above.
(3)
1.2.2 Explain other advantages of creative thinking in the workplace.
(8)
1.2.3 Advise the management of DTE on ways in which they can use creative
thinking to generating entrepreneurial opportunities in the workplace.
(6)
Read the scenario below and answer the questions that follow.
TAR MANUFACTACTURES (TM)
Tar Manufactures produces quality ladies and gentlemen clothes. TAR pride itself with their
stylish products and good customer services. The management of TM always apply their
creative thinking skills to solve their business problems. They always train their employees
on creative thinking and problem-solving techniques. TM creatively adapted their products
to meet changing tastes and demands.
1.3.1
1.3.2
Quote TWO ways in which TM use creative thinking to solve business
problems from the scenario above.
(2)
Discuss other ways which TM can use creative thinking to solve business
problems.
(6)
32
1.4
State whether the following statements represent decision making OR problem
solving.
1.4.1
Innovative solutions are generated, implemented, and evaluated.
1.4.2
Often done by one person or senior management
1.4.3
Existing alternative are considered and choosing a best solution to a problem.
1.4.4
Carried out by a group of people
(8)
WEEK TWO
TOPIC: CREATIVE THINKING & PROBLEM SOLVING (PART 2)
NOTE:



This is a second part of chapter 2 which focuses on the problem aspects that also
progress to Grade 11 & 12.
You need to know the following aspects on creative thinking and problem solving:
o Problem solving cycle.
o Problem-solving techniques.
o Apply the problem-solving techniques to solve business problems.
o Explain/Discuss how businesses can use mind mapping, brainstorming to
identify innovative and entrepreneurial business opportunities.
o Recommend/Suggest ways in which creative business opportunities can
realistically be implemented.
Refer to chapter 10 of your notes
QUESTION 1
1.1
1.2
Identify the problem-solving steps applied by Tide Manufactures in EACH statement
below.
1.1.1
Tide Manufactures ensures that their solution is realistic and executable.
1.1.2
They got the opinions and suggestions of everyone involved
1.1.3
They collect sufficient information and study the problem
1.1.4
Tide Manufactures put their strategy into action
(8)
Explain other FOUR problem solving steps
(12)
1.3
Read the scenario below and answer the questions that follow:
PGK LIMITED (PL)
PGK Limited is a large company that sells a variety of consumable products. Some of PKG
investors withdrew their investment resulting to shortage of capital. PL requested a group
of experts to come up with a solution to their problem. They also involved their employees
in the decision-making process by requesting them to generate new ideas. PL considered
the forces acting for change and against change.
1.3.1 Identify THREE problem solving techniques applied by PL. Motivate your answer
by quoting from the scenario above.
(9)
33
Use the table below as a GUIDE to answer QUESTION 1.3.1
PROBLEM SOLVING TECHNIQUES
1
2
3
1.3.2
MOTIVATIONS
Advise PL on how they could apply any TWO of the problem-solving techniques
identified in QUESTION 1.3.1. to solve complex business problems.
(16)
QUESTION 2 : Essay
Businesses operate in a dynamic environment that requires the application of creative
thinking and problem-solving skills. Many businesses benefit from creative thinking. Some
businesses use indigenous knowledge to solve problems and identify business
opportunities. Other are expected to creative business opportunities that can be realistically
implemented
Write an essay on creative thinking and problem solving in which you include the following
aspects:
 Elaborate on the meaning of problem solving
 Explain how businesses should apply the following problem-solving techniques in the
workplace:
o Nominal group technique
o Chair technique
 Describe how businesses can use indigenous knowledge to solve problems and
identify business opportunities.
 Advise businesses on ways in which creative business opportunities can realistically
be implemented.
(40)
WEEK THREE
TOPIC: BUSINESS OPPORTUNITY AND RELATED FACTORS (PART 1)
NOTE:
 Entrepreneurs need to be able to identify business opportunities before
establishing any business venture.
 You must know how businesses opportunities can be identified so that you can
develop a viable busines plan.
 You need to know the following aspects on business opportunities and related
factors:
o Meaning of business opportunity and give practical examples.
o importance of assessing needs and desires in identifying a business
opportunity.
o Protocol for conducting research.
o Conduct a market research and identify a business opportunity. Refer to
chapter 11 of your notes
34
1.1
1.2
Elaborate on the meaning of business opportunities.
(4)
Read the scenario below and answer the questions that follow
Lindi wants to render a shuttle services for tourist who visit the township heritage
sites. Lindi identified a good business idea that will make her business a success.
She also determined the viability of her business ideas by conducting market
research.
1.2.1 Quote TWO steps for identifying business opportunities from the scenario
above.
1.2.2 Discuss other steps Lindi can use to identify business opportunities.
1.2.3 Explain the importance of assessing needs and desires in identifying a
business opportunity.
1.2.4 Advise Lindi on the protocol for conducting research.
1.3
Discuss TWO types of research instruments.
(2)
(6)
(8)
(8)
(6)
WEEK FOUR
TOPIC: BUSINESS OPPORTUNITY AND RELATED FACTORS (PART 2)
NOTE:
 We will now focus on types of research and research instruments that need to be
considered when a conducting a business research
 You need to know the following aspects on business opportunities and related
factors:
o Difference between internal & external market research.
o SWOT analysis to determine a viable business venture.
o Identify a business opportunity based on the findings from compiling a
SWOT analysis
o Apply a SWOT analysis from given scenarios/case studies
o Conduct a market research and identify a business opportunity. Refer to
chapter 11 of your notes
1.1
Read the scenario below and answer the questions that follow
Lindi requested her potential employees to suggest other ideas that can make her
new business successful. She also requested potential clients to also give their
inputs on the type of service they expect from her. She conducted face to face
interviews with her clients. She also visited the library to read business journals on
how to be a successful entrepreneur.
1.1.1 Identify TWO types of market research used by Lindi. Motivate your answer
by quoting from the scenario above.
(6)
Use the table below as a GUIDE to answer QUESTION 1.1.1
TYPES OF MARKET RESEARCH
MOTIVATIONS
1.
2.
1.1.2 Explain other difference between the types market of research identified in
QUESTION 1.1.1
(4)
1.1.3 Identify TWO types of data used by Lindi. Motivate your answer by quoting
from the scenario above.
(6)
35
Use the table below as a GUIDE to answer QUESTION 1.1.3
TYPES OF DATA
MOTIVATIONS
1.1.4
Advise Lindi on how to compile a SWOT analysis for her business.
(8)
1.1.5
Discuss the importance of conducting a SWOT analysis.
(8)
WEEK FIVE
TOPIC: PRESENTATION OF BUSINESS INFORMATION (PART 1)
NOTE:





Businesses need to present their financial statements and other related business
information to various stakeholders.
It is important to acquire presentation skills as you may be required to do a
presentation in future.
You are advised that this topic is also covered in depth in Grade 11 and 12.
You need to first study the following topics before you answer questions of this
activity:
o Accurate and concise verbal and non-verbal presentation
o Presentation of business reports
o Verbal presentations with support materials
o Definition of the different audio-visual aids
o Design and layout of a presentation using different visual aids
Refer to chapter 12 of your notes
36
TERMS AND DEFINITIONS
TERMS
DEFINITIONS
Business report
Graphs
It is a written document that communicates information to assist
business decision making
Two-dimensional drawing showing a relationship between two set of
variables by means of a line/curve/bars.
Presentation
The act of communicating information/data to an audience/stakeholder in
.an organization.
Verbal Presentation The presentation is delivered through word of mouth or in words.
Non-verbal
Presentation is delivered through writing or supporting material.
Presentation
Visual Aid
Refers to charts/pictures/images that help to clarify a point/enhance a
presentation.
spoken words.
Audio Visual Aid
Data Projector
It is material or tool directed to both sense of hearing and sight, e.g.
projector
Is a devise that projects images from a computer onto a screen
It’s a devise that has a data projector attached to it. It also has special
pens that a presenter can write on it.
computer
A conversation between two or more people or groups of people at
different places using a computer network to transmit their voices or
images.
Different
places
Overhead Projector It
is a devise
that shines light through a glass on which a translucent
slide is places on it.
Handout
Printed information provided to the audience to accompany a
presentation
Diagrams
A drawing showing the appearance/structure/workings of data in a
Interactive
whiteboard
Video Conferencing
Equipment
Tables
Flip Chart
schematic representation.
different places using a computer
A set of facts/figures systematically displayed, especially in columns
A large pad of paper, bound so that each page can be turned over at the
top to reveal the next page, used on a stand.
1.1
Elaborate on the importance of a business report.
(4)
1.2
Read the scenario below and answer the questions that follow
LINDI SHUTTLE SERVICES (LSS)
Lindi was successful in establishing her shuttle service business. LSS attracted
many people who wanted to invest in the business. Lindi was requested to write a
detailed report on the advantages and disadvantages of her business. She prepared
an overview of what her audience should know. Lindi spent time revising the report
and correcting spelling mistakes.
1.2.1 Quote TWO guidelines on writing an effective business report from the
scenario above.
(2)
1.2.2 Explain other guidelines Lindi can use to write an effective business report. (8)
1.3
Distinguish between verbal and non-verbal presentation.
37
(8)
WEEK 6
TOPIC: PRESENTATION OF BUSINESS INFORMATION (PART 2)
NOTE:


We now look at the types of visual aids which are also covered in Grade 10 and 11
Refer to chapter 12 of your notes.
QUESTION 1
1.1
Read the scenario below and answer the questions that follow
LINDI SHUTTLE SERVICES (LSS)
Lindi was requested to present her business reports and financial statements to
various stakeholders. Lindi wants to use handouts and interactive whiteboards to
enhance the quality of her presentation. She wrote down the purpose of the
presentation and listed the objectives of her business. Lindi ensured that the
information to be presented is relevant and accurate.
1.1.1 Quote TWO guidelines on writing an effective business report from the
scenario above.
(2)
1.1.2 Advise Lindi on other guidelines on writing an effective business report.
(8)
1.1.3
Name TWO visual aids from the scenario above.
(2)
1.1.4
Discuss any other THREE visual aids.
(9)
QUESTION 2 Essay question
Sustainable businesses present valuable information and use visual aids effectively. An
effective business report requires a good report writing skills. A business audience prefer
information that includes various kinds of visual. It is important that businesses consider
the factors that designing a presentation.




Outline guidelines on writing an effective business report
Explain the purpose of visual aids
Discuss the advantages of using visuals
Advise businesses on the factors to consider when designing a presentation.
(40)
38
WEEK 7
TOPIC: BUSINESS PLAN (PART 1)
NOTE:




All new entrepreneur needs to develop a plan that will attract potential investors.
It is not possible to develop a business plan without having identified business
opportunities through creative thinking and problem-solving skills.
The first part of this activity will focus on the following aspects:
o Importance of a business plan.
o Challenges of the macro environment using PESTLE analysis.
o Components of a business plan.
o Purpose of the executive summary
o Aspects that must be included in the executive summary. vision/mission
statements and goals of the envisaged business.
Refer to chapter 13 of your notes
1.1
Elaborate on the meaning of a business plan.
(4)
1.2
Outline the importance of a business plan.
(8)
1.3
Read the scenario below and answer the questions that follow.
LINDI SHUTTLE SERVICES (LSS)
Lindi Shuttle Services became a success that the owner decided to establish another
business. Lindi developed a business plan for her new African food restaurant catering for
her tourist client. Linde compiled a PESTLE analysis to identify challenges that maybe
posed by the macro-environment to her business. Lindi discovered the following
challenges:



The restaurant will be situated in high crime rate area
Some of her clients prefer to order their meal using the company’s website.
The government has increased the report rate which may force her to increase the
price of her products.
Lindi wrote an executive summary for her new business after considering the abovementioned challenges.
Lindi included the following aspects in her business plan:



A statement which describes the purpose of the business and explains why the
business exists.
A statement which describes how the business will achieve its purpose
The long term aims that provide direction for her business to achieve the vision.
1.3.1 Identify THREE PESTLE analysis factors that pose a challenge to Lindi’s new
business. Motivate your answer by quoting from the scenario above.
39
(9)
Use the table below as a GUIDE to answer QUESTION 1.3.1
PESTLE ANALYSIS FACTORS
MOTIVATIONS
1
2
3
1.3.2 Explain the challenges that maybe posed by EACH of the other THREE PESTLE
analysis factor on Lindi’s new business.
(9)
1.3.3
Discuss the purpose of the executive summary.
(6)
1.3.4
Advise Lindi on the aspects that she must include in the executive summary.
(8)
1.3.5 Quote Lindi’s vision, mission statements, goals and objectives by quoting from the
scenario above.
(3)
Use the table below as a GUIDE to answer QUESTION 1.3.4
QUOTES
1 Vision statement
2 Mission statement
3
Goals and objectives
WEEK 8
TOPIC: BUSINESS PLAN (PART 2)
NOTE:


o
o
o
o
o
o

entrepreneurs are expected to consider various forms of ownership before starting
a business. They should also consider the legal requirements for establishing a
business
The second part of this activity will focus on the following aspects:
Relationship between the structure of the business and forms of ownership.
Different types of legal requirements of a business.
Compile a SWOT analysis for the envisaged business.
Importance of a marketing plan and market research.
Meaning of marketing mix with specific reference to the 7p’s.
Financial plan
Refer to chapter 13 of your notes
40
1.1
Outlie any FOUR factors that determine the form of ownership that will be chosen by
an entrepreneur.
(4)
1.2
Name any FIVE types of legal requirements of a business.
1.3
Read the scenario below and answer the questions that follow.
LINDI SHUTTLE SERVICES (LSS)
(5)
Lindi decided to do a marketing plan and conduct a market research for her new business.
She used surveys, interview and questionnaires to identify her target market. Lindi analysed
her customer and competition in the market. Lindi provide a detailed description of her
services. Lindi’s business plan also included different methods that she will use to advertise
her business.
1.3.1 Quote the importance of EACH a market plan and market research from the scenario
above.
(2)
Use the table below as a GUIDE to answer QUESTION 1.3.1
Importance of a market plan
Importance of market research
1
1
1.3.2 Explain other importance of a market plan and market research.
(8)
1.3.3 Identify TWO types of marketing mix used by Lindi. Motivate your answer by quoting
from the scenario above.
(6)
Use the table below as a GUIDE to answer QUESTION 1.3.3
TYPES OF MARKETING MIX
MOTIVATIONS
1
2
1.3.4
Describe any THREE other types of marketing mix.
1.3.5
Advise Lindi on other strategies she could use to overcome competition in the market
(8)
Discuss any THREE aspects that should be included in the financial plan.
(9)
1.3.6
41
(9)
TERM
WEEK
FOUR
TERM 4 TOPICS
SUBTOPIC/SECTION
1
Relationship & Team Performance (Part 1)
2
Relationship & Team Performance (Part 2)
WEEK 1:
TOPIC: RELATIONSHIP & TEAM PERFORMANCE (PART 1)
NOTE:
 Business employ people from different cultural background
 Employees are expected to work in teams to execute certain tasks work together
in a project
 The topic “relationship and team performance “ is also done in Grade 11 and 12.
 You need to be well conversant with this topic.
 You need to know the following aspects on relationship & team performance
o Factors that can influence team relationships
o Understanding business objectives
o Interpersonal relationships in the workplace
o Personal beliefs and values and how they influence relationships the
above-mentioned topics are also covered in Grade 11 & 12.
 Refer to chapter 14 of your notes
Terms and definitions
TERM
Business objectives
Strategies
DEFINITION
Team
Hierarchy
Organisational structure
The aims and goals of a business
Actions that business takes in order to achieve the business
objective
Principles or standards of behaviour a person’s judgement of what is
important in life
A group of people that work together towards a shared common goal
Ranking of people by position and levels of authority in the business
A chart that outlines levels and positions of employees in the business
Benefits
Advantage gained
Ethics
Diversity
Equity
Set of moral values of an individual or group
Very different from one another in terms of culture, background, religion
Treating people fairly and equally regardless of their differences.
Prejudice
To judge people based on characteristics such as gender, culture,
religion and colour.
Discrimination
Treating people from different groups unfairly
Collaboration
Working together with other people
Values
42
1.1
Define the meaning of business objectives.
(2)
1.2
Identify the types of business objectives applicable to EACH statement below.
1.2.1 Businesses selling the same product will attract a percentage of the market
1.2.2 Some businesses may not retrench staff during the recession period.
1.2.3 Businesses who provide quality facilities usually have a good public image and
attract more customers.
1.2.4 Businesses more produce goods without increasing costs.
1.2.5 Businesses use surplus income for expansion
(10)
1.3
Outline the benefits of teamwork.
(8)
1.4
Suggest ways in which businesses can create an environment that enables teams to
work effectively.
(8)
QUESTION 2
2.1
Elaborate on the meaning of interpersonal relationships.
(4)
2.2
Read the scenario below and answer the questions that follow.
SMART TEAM (ST)
Gobi formed a smart team that will work on his business advertising campaign.
Ntuntu, Soso, Jack and Elmaree are members of the team. Ntuntu does not get along
well with other team members because of their religious beliefs. All team members
are different in terms of cultural background and race. Jack mentioned that Elmaree
has strong opinions that are not based on facts. Gobi ensured that all team members
are treated fairly in the workplace.
2.2.1 Identify FOUR factors that influence team relationships from the scenario
above. Motivate your answer by quoting from the scenario above.
(12)
Use the table below as a GUIDE to answer QUESTION 2.2.1
FACTORS THAT INFLUENCE
TEAM RELATIONSHIPS
MOTIVATIONS
1
2
3
4
2.2.2 Recommend TWO ways in which Gobi can address EACH factor that influence
team relationships identified in QUESTION 2.2.1.
(16)
43
Use the table below as a GUIDE to answer QUESTION 2.2.2
FACTORS THAT INFLUENCE
TEAM RELATIONSHIPS
RECOMMENDATIONS
1
2
3
4
WEEK 2
TOPIC: RELATIONSHIP & TEAM PERFORMANCE (PART 2)
NOTE:
 This activity is a continuation of the topic” Relationships and team performance
 You need to know the following aspects:
o Criteria for successful and collaborative team performance in a business
context
o Working in a team to accomplish business objectives
 Refer to chapter 14 of your notes
QUESTION 1
1.1 Read the scenario below and answer the questions that follow.
SMART TEAM (ST)
Gobi gave credit to members for positive contributions. He set and clearly defined
realistic goals so that all members know exactly what is to be accomplished. He
requested each member to respect other team members’ skills and experience. Gobi
advised each team member to feel free to speak and ask questions.
1.1.1 Identify FOUR criteria for successful team performance applied by Gobi.
Motivate your answer by quoting from the scenario above.
(12)
Use the table below as a GUIDE to answer QUESTION 2.1.1
CRITERIA FOR SUCCESSFUL
MOTIVATIONS
TEAM PERFORMANCE
1
2
3
4
1.1.2
Explain other meaning of the criteria for successful team performance
identified in QUESTION 1.1.1.
(16)
44
Use the table below as a GUIDE to answer QUESTION 1.1.2
CRITERIA FOR SUCCESSFUL
TEAM PERFORMANCE
OTHER MEANING
1
2
3
4
1.2.3
Discuss other THREE criteria for successful team performance.
(9)
QUESTION 2: Essay on relationship & team performance
Many businesses allow their employees to work in teams to achieve different types of
objectives under proper supervision. However, businesses are mindful of the factors that
influence team relationships. Some businesses develop strategies to deal with these
factors.
Write an essay on relationships and team performance in which you include the following
aspects
 Outline the benefits of teamwork in the workplace.
 Explain FOUR types of business objectives.
 Discuss any THREE factors that influence team relationships.
 Suggest ONE strategy to deal with EACH factor that can influence team relationships
discussed above.
(40)
45