[Yellow Oval: Start] ----> [Green Rectangle: Customer Arrives at SM Appliance Center] --->
[Green Rectangle: Product Selection] ----> [Green Rectangle: Product Inquiry] ---->
[Green Rectangle: Product Demonstration] ----> [Blue Diamond: Is the Customer Satisfied
with the Demonstration?] ---->
Yes ----> [Green Rectangle: Purchase Process] ----> [Green Rectangle: Payment] ---->
[Green Rectangle: Product Packaging] ----> [Green Rectangle: Delivery Schedule] ---->
[Green Rectangle: Delivery] ----> [Red Triangle: Waiting for Delivery] ---->
[Green Rectangle: Product Installation] ----> [Red Triangle: Waiting for Installation] --->
[Green Rectangle: Product Testing] ----> [Blue Diamond: Is the Product Functioning
Properly?] ---->
Yes ----> [Green Rectangle: Customer Training (if needed)] ----> [Green Rectangle:
After-Sales Support] ---->
[Yellow Oval: End]
Start
Customer arrives at SM Appliance Center
Product Selection
Product Inquiry
Product Demonstration
Is the customer satisfied with the demonstration?
Yes-
Purchase process
Payment
Request of unit
Wait time (10 min-30min)
Unbox unit (3 min)
Quality check (5min)
Unit testing (20 minutes)
Pick-up/delivery
*Pick-up
Prep (boxing)
Check item and receipt
Releasing area
Checker (receipt and unit -SKU)
Security check
Item released.
****END***
*Delivery
Check available date and time
Waiting time
Check delivery rate
-customer OK
-prepare delivery invoice
Wait time
Pay delivery fee
Wait time
Release invoice to the customer
***END***