SREEKESH AK
PROFESSIONAL SUMMARY
THRISSUR, Kerala 680553
Mobile: +919447087365
sreekeshak@gmail.com
Results-oriented professional with over 10 years of experience in various
roles, encompassing Admin Assistant,Procurement Specialist,Customer
Care/Call Center Executive,Office Assistant/Data Entry Clerk. Dedicated
administrative professional with successful experience in fast-paced
office settings. Hardworking team player with expertise in completing
various clerical tasks and offering staff support. Responsible, punctual
and productive professional when working with little to no supervision.
To seek and maintain full-time position that offers professional
challenges utilizing interpersonal skills, excellent time management and
problem-solving skills.
WEBSITES ,
PORTFOLIOS ,
PROFILES
SKILLS
CONTACT
linkedin.com/in/sreekeshak
EDUCATION
May 2008
BBA in Business Administration
Annamalai University, Thrissur
May 2005
HSE in AISSCE
Kendriya Vidyalaya, Thrissur
May 2003
SSLC in AISSE
Kendriya Vidyalaya, Thrissur
LANGUAGES
English
Hindi
Tamil
Malayalam
CERTIFICATIONS
Higher Diploma in Management
Information Systems from NIIT Ltd.
Professional Diploma in Shipping
and Logistics: Logistics And
Materials Management from
CCEK,Kerala Government.
Analytical skills
Customer Service
Multitasking
Quick Learner
Adaptability
Office Administration
Excel
Politeness
Patience
Vendor management
Strategic sourcing
Supply chain and logistics
Data Entry
Microsoft 365
Calendar Management
Appointment Scheduling
Spreadsheet
SQL
Purchase Order Creation
Telephone and Email Etiquette
Writing and Verbal
Communication
Problem Solving
Market Research
Logistics Coordination
Vendor Sourcing
Shipment Verification
Materials Purchasing
Cost Calculation
Invoice Processing
Clerical Support
Administrative Support
Database Entry
Internet Research
Accounting Support
Billing and Coding
Call Center Operations
Documentation and Reporting
CRM Software Proficiency
Attention to Detail
Complaint Handling
Product Knowledge
Decision Making
Active Listening
Interpersonal Skills
Teamwork and Collaboration
Lead Generation
Time Management
Remote Office Availability
Relationship Building
Document Processing
Data Accuracy
Word Processing
Document Preparation
Zendesk
WORK HISTORY
December 2021 - June 2023
ADMIN ASSISTANT, Bharath Lajhna Multistate Housing
Co-op Socty Ltd, Thrissur, India
Answered multi-line phone system, routing calls, delivering messages
to staff and greeting visitors.
Printing of Passbook/ Statements and other Ledger Inquiry.
Opening of various,Fixed Deposits, Current, Recurring Deposit
Accounts.
Perform general office duties, including faxing, copying, scanning and
filing.
Cash handling, payments and receipts from customers.
Created and maintained databases to track and record customer data.
Changing of any detail or information requested by customer in
his/her account on time by receiving proper relevant documents.
Managed filing system, entered data and completed other clerical
tasks.
Provided administrative and operational support to Office Manager
and other staff.
December 2018 - March 2021
PROCUREMENT SPECIALIST, Bogucki Entrprise LLC,
American Company, Bengaluru, India
Managed procurement of high value goods and services for multiple
departments in timely and cost-effective manner.
Tracked purchase orders and followed up with vendors and carriers to
support timely deliveries.
Researched and identified potential new suppliers to increase vendor
base.
Established relationships with vendors and suppliers to streamline
procurement operations.
Negotiated contracts and agreements with suppliers to achieve best
pricing and terms.
Create Purchase Orders manually based on guidelines provided by
client's purchasing organization.
Review purchase requisitions and identify sources of supply.
Identify and resolve PO/PR processing issues.
Monitored pricing trends and negotiated pricing to optimize
profitability.
Negotiated with vendors on freight costs, cutting shipping prices by
50%.
Maintained up-to-date database of suppliers, vendors and contracts to
support accurate recordkeeping.
Managed Procurement of goods and services from vendors across
globe mainly America.
October 2014 - June 2017
CALL CENTER EXECUTIVE, Insolutions Global Pvt Ltd,
Thrissur, India
Handling Customer Inquiries: Responding to customer inquiries,
requests, and complaints via phone calls, emails, or chat, providing
accurate and timely information to address their concerns.
Helped large volume of customers every day with positive attitude and
focus on customer satisfaction.
Providing Customer Support: Assisting customers with account
inquiries, transaction details, billing issues, and general banking
information. Resolving customer problems and complaints in
professional and empathetic manner.
Conducting Account Verification: Verifying customer details and
account information to ensure security and authenticity. Following
strict protocols to safeguard customer data and prevent fraud.
Processing Customer Requests: Assisting customers with various
banking transactions such as fund transfers, bill payments, account
updates, card activations, and account closures. Ensuring accuracy
and compliance with banking policies and procedures.
Upselling and Cross-selling: Identifying opportunities to promote
additional banking products and services to customers based on their
needs and preferences. Providing information on new products,
promotions, and special offers.
Documenting Customer Interactions: Recording accurate and detailed
notes of customer interactions, including inquiries, complaints, and
resolutions. Maintaining proper documentation for future reference
and analysis.
Collaborating with Team Members: Collaborating with colleagues,
supervisors, and other departments to resolve customer issues
effectively. Sharing knowledge and best practices to improve overall
customer service and satisfaction.
Meeting Service Level Agreements: Adhering to predefined service
level agreements (SLAs) for call handling, response time, and
customer satisfaction. Striving to meet or exceed performance targets
and quality standards.
February 2012 - August 2014
SALES CONSULTANT, Geeyam Motors, Thrissur, India
Negotiated purchase prices and explained sales, warranty, and
optional products.
Followed-up on leads and responded to customer questions about
vehicle availability, price, and options while fielding inquiries from
various marketing websites.
Answered telephone and email inquiries from potential customers.
Demonstrated automobiles by explaining characteristics, capabilities,
and features, taking test drives and explaining warranties and services.
Completed registration paperwork and sales documentation.
Met customers on lot and in showroom to discuss available vehicles
and options.
Delivered energetic responses to customers in-store and by telephone,
going above and beyond to serve needs.
June 2010 - July 2011
OFFICE ASSISTANT/DATA ENTRY CLERK(Contract), Postal
Department Of India, Thrissur, India
Managed daily data entry and kept clerical information accurate and
up-to-date.
Used computer software to store and retrieve data.
Scanned documents and saved in database to keep records of
essential organizational information.
Entered data into various computer systems accurately using Microsoft
Office Suite.
Completed data entry tasks with accuracy and efficiency.
Provided administrative support to management and staff in
professional manner
REFERENCES
References available on request