Mati National Comprehensive High School
Don Mariano Marcos Avenue, Sainz, Mati City Davao Oriental 8200
FIRST PERIODICAL EXAMINATION
COMPUTER SYSTEMS SERVICING (NC II)
Name:____________________________________________________
Date:_______________
Grade & Section:___________________________________________
Score:______________
GENERAL INSTRUCTIONS:
A. This is a 60-item test. Read each instruction written in every type of test. Answer this test in one
hour.
B. Keep your things inside your bag. Only the test questionnaire and a ball pen must be on top of your
table.
C. Write the correct answer (UPPERCASE FORM) from 1 to 50 on your answer sheet for each of
the following questions.
D. No cheating. Once caught cheating, your paper will be confiscated.
E. ERASURES ARE STRICTLY PROHIBITED AND WILL VIEWED AS ERRORS.
TEST I. MULTIPLE CHOICE
Instruction: Select the best answer for each question. Use UPPERCASE letter in writing the letter of the
correct answer before the number.
1. When should a safe working procedure be written?
A. When you have nothing else to do
B. When designing a new task
C. When the boss tells you to do so
D. When there are tasks to be eliminated
2. Which task must be done first when receiving materials?
A. match the packing slip to the items received
B. sign the delivery form immediately
C. make an inventory report of the items received
D. check the items for any defects
3. Which of the following considered as the most important factor when choosing materials to buy?
A. cost
B. demand
C. quality
D. suitability
4. Axel considered the factor when choosing the right material for a certain project. Choose the best answer
that describe factors that must be taken into consideration when choosing the right material for their
components and assemblies.
A. The cost of material
B. The brand of the material
C. The popularity of the material
D. The source of the material
5. Which of the following is an inappropriate physical behaviour?
A.
B.
C.
D.
Smoking in the workplace
Lack of flexibility in response to problems
Insubordination
Inappropriate or poor work methods
6. Select the best behavior that affects the quality of work?
A.
B.
C.
D.
Rojelyn arrives in the workplace 10 minutes late.
Jenelyn used his sick leave to attend to his friend’s party.
Elyboy did not follow the specifications ordered by the customer.
Silat is always involved in arguments with her co-workers.
7. Keysa failed to meet expectations for product quality, cost or service. Which of the following is the
correct types and work-related errors?
A. Quality of work
B. Quantity of work
C. Inappropriate behavior
D. Resistance to change
8. Julie is unwilling to take responsibility ("passing the buck"). Which of the following is the correct types
and work-related errors?
A. Quality of work
B. Quantity of work
C. Inappropriate behavior
D. Resistance to change
9. Which are sets of rules that outline specification of dimensions, design of operation, materials and
performance, or describe quality of materials, products or systems?
A. Standards
B. Non-standards
C. Hardware
D. production process
10. Which is a systematic approach to the elimination or reduction of rework, waste, and losses in the
production process?
A. Quality control
B. Quality improvement
C. Quality planning
D. Quality assurance
11. Which is a system in manufacturing for maintaining standards?
A. Quality control
B. Quality improvement
C. Quality planning
D. Quality assurance
12. Which refers to the process of identifying which quality standards to focus on and then determine what
to do?
A. Quality control
B. Quality improvement
C. Quality planning
D. Quality assurance
13. Which among the following focuses on improving the production process?
A. Quality control
B. Quality improvement
C. Quality planning
D. Quality assurance
14. Which refers to the direct one-on-one interaction between a consumer making a purchase and a
representative of the company that is selling it?
A. Customer-company relationship
B. Customer interaction
C. Customer service
D. Marketing process
15. Which system or process is being implemented after the finished product is completed?
A. Quality assurance
B. Quality control
C. Quality planning
D. Quality improvement
16. Which refer to a program for the systematic monitoring of different aspects of production?
A. Quality control
B. Quality improvement
C. Quality planning
D. Quality assurance
17. Which of the followingcis almost extinct today.
A. Analog Computer
B. Hybrid Computer
C. Mainframe Computer
D. Microcomputer
18. Mr. Jepoy member of a large organization, use mainframes for highly critical applications such as bulk
data processing and ERP. Which among the following states the correct answer?
A. It is an analog computer, because it uses continuous variables for mathematical operations and
utilizes mechanical or electrical energy.
B. It is a hybrid computer, because these computers are a combination of both digital and analog
computers.
C. It is a mainframe computer, because most of the mainframe computers have the capacities to host
multiple operating systems and operate as a number of virtual machines and can thus substitute for
several small servers.
D. It is a microcomputer, because computer with a microprocessor and its central processing unit is
known as a microcomputer.
19. Mr. Tan used a computer that is a combination of both digital and analog computers. Which among
the following describes the best answer?
A. It is an analog computer, because it uses continuous variables for mathematical operations and
utilizes mechanical or electrical energy.
B. It is a hybrid computer because these computers are a combination of both digital and analog
computers.
C. It is a mainframe computer, because most of the mainframe computers have the capacities to host
multiple operating systems and operate as a number of virtual machines and can thus substitute for
several small servers.
D. It is a microcomputer, because computer with a microprocessor and its central processing unit is
known as a microcomputer.
20. Mr. Pingot made a highly calculated-intensive tasks. Which among the following is effectively
performed by this kind of computer?
A. He used analog computer, because it uses continuous variables for mathematical operations and
utilizes mechanical or electrical energy.
B. He used a mainframe computer, because most of the mainframe computers have the capacities to
host multiple operating systems and operate as a number of virtual machines and can thus
substitute for several small servers.
C. He used hybrid computer, because these computers are a combination of both digital and analog
computers.
D. He used supercomputer, because their ability of parallel processing and their well-designed
memory hierarchy give the supercomputers, large transaction processing powers.
TEST II. IDENTIFICATION
Instruction: Choose the correct answer from the box. Write your answer on the space provided.
Inventory Management Software
Print Button
Distributed Operating system
Programing Software
Scale
Embedded Operating System
System Software
High-quality
Folders
Real-time Operating system
Printer
Saving Files
Application Software
Ribbon Toolbar Command
Application Program
Utility Software
Quick Access Toolbar
Navigation and Address Bar
System Software
Application software
___________21. It is a collection of operating systems; devise drivers, servers, windowing systems and
utilities.
___________22. This software comes in forms of tools that assist a programmer in writing computer
programs.
___________23. This type of software helps an organization in tracking its goods and materials on the
basis of quality as well as quantity.
___________24. Also known as service routine, utility software helps in the management of computer
hardware and application software.
___________25. It enables the end users to accomplish certain specific tasks.
___________26. It is a multitasking operating system that aims at executing real-time applications.
___________27. It manages a group of independent computers and makes them appear to be a single
computer.
___________28. They are designed to operate on small machines like PDAs with less autonomy.
___________29. It is an area that users can create to store files to assist in locating them.
___________30. It is one of the most useful features of a computer is that you can create and store files;
and later retrieve it if needed.
___________31. It is a comprehensive, self-contained program that performs a particular function directly
for the user.
___________32. It manages the internal operation of a computer, mainly via an operating system (OS).
___________33. It is an application program guides the computer to carry out instructions provided by
the user.
___________34. It used to navigate smoothly through a folder's hierarchy or back and forward between
folders.
___________35. It is used to pin your most frequently accessed commands. This automatically pins your
most frequently accessed folders.
____________36. It is used to manage your files and often reveals hidden commands quickly.
____________37. It is one of the output devices used to produce document from the computer into a
tangible copy or known as a hardcopy.
____________38. It is to increase resolution, blend transparent graphics, and print soft shadows in your
print job.
____________39. It is to print your slides on the paper that you selected for your printer.
____________40. When you print a document, what button will you activate to send data to the printer?
TEST III. TRUE or FALSE
Instruction: Read and understand each statement carefully. Write TRUE if the statement is correct and
FALSE if it is wrong. Write your answer on the space provided.
__________41. Data are stored in the hard drive of a computer. A hard drive is the primary
storage device of a computer or laptop which is either SSD or SATA drive.
__________42. Securing files and data to other storage devices is keeping a back-up on it which is very
important because if the computer crashes, there is a tendency that files saved in it will be lost.
__________43. A computer known is one of the output devices used to produce document from the
computer into a tangible copy or known as a hardcopy.
__________44. Data is the component of a computer system which refers to the set of instructions written
in a code that computers can understand and execute.
__________45. Do not work on components that are plugged into their power source.
__________46. Be sure not to mix electronic components and water.
__________47. Do not remove expansion cards from a computer when it is turned on.
__________48. Remove jewelries when working inside any computer related equipment.
__________49. Disk Cleanup program scans temporary files and other files that can be deleted.
__________50. Disk Defragmenter program scans the files on your hard drive to rearranges and speed it
up.
TEST IV. ESSAY
Instruction: Read and understand the statement. You will be graded through the following rubrics. Write
your answer below.
RUBRIC FOR ESSAY
Content
The content was well-thought, guide questions were
thoroughly answered.
4
Organization
The paper was well-written with ideas easily conveyed
to readers.
3
Development
Points are totally developed
3
Total
10
51-60. Construct a solution of how to keep your computer running smoothly.
“Just believe in yourself. Even if you don’t, pretend that you do, at some point, you will.”
- VENUS WILLIAMS
Answer key
Test I
1. A
2. B
3. C
4. A
5. A
6. C
7. A
8. C
9. A
10. B
11. A
12. C
13. B
14. C
15. B
16. D
17. A
18. C
19. B
20. D
Test II
21. SYSTEM SOFTWARE
22. PROGRAMMING SOFTWARE
23. INVENTORY MANAGEMENT
24. UTILITY SOFTWARE
25. APPLICATION SOFTWARE
26. REAL-TIME OPERATING SYSTEM
27. DISTRIBUTED OPERATING
SYSTEM
28. EMBEDDED OPERATING SYSTEM
29. FOLDERS
30. SAVING FILES
31. APPLICATION PROGRAM
32. SYSTEM SOFTWARE
33. APPLICATION SOFTWARE
34. NAVIGATION AND ADDRESS BAR
35. QUICK ACCESS TOOLBAR
36. RIBBON TOOLBAR COMMAND
37. PRINTER
38. HIGH-QUALITY
39. SCALE
40. PRINT BUTTON
Test III
41. FALSE/Files and date
42. TRUE
43. FALSE/Printer
44. FALSE/Computer
45. TRUE
46. TRUE
47. TRUE
48. TRUE
49. TRUE
50. TRUE
Test IV
(Subjective) Answer may vary