Level 3:
Diploma in Business & Management
Module 5:
Managing People in Organisations
Code:
H/508/3604
Credits:
GLH:
20
120
ASSIGNMENT 1: Instructions
Grade Options:
 Pass,
 Merit
 Distinction
At the beginning of each module, you will need to decide whether you want to achieve
a Pass, Merit or Distinction grade for the relevant module keeping in mind your overall score goal and
possible qualification progression goal.
1. Pass: Complete the "Pass" questions in the assignment. Please disregard the extension activities.
The Merit and Distinction within assignments are extension activities, which enable you to provide additional
evidence to show that the criteria for the higher grades have been met.
2. Merit: To achieve a Merit for this Module, complete the "Pass" as well as the "Merit" additional
extension activities in the assignment.
3. Distinction: To achieve a Distinction for this Module complete the "Pass", "Merit" &
"Distinction" additional extension activities in the assignment.
*Please also note* Students cannot omit to complete work to meet the pass standard and simply work to
the higher grades, as this would put a pass for the unit in jeopardy.
Similarly, students cannot complete work to meet the criteria for distinction in the anticipation that this
will also meet the criteria for merit. However, where work for the pass standard is marginal, assessors can
consider any extension work completed as this may support the achievement of the pass standard.
REMEMBER: Extension activities will not only contribute to a Merit or Distinction for the module. It
can also help to increase your overall point score.
The points are converted to an overall qualification grade where you can either meet the minimum
number of points required for Pass, Merit or Distinction grade for the qualification.
See the Course Orientation for further clarification.
Page 1 of 13
L3_M5_ASSIGNMENT 1_Managing People in Organisations
Scenario
Following successful completion of your business qualification you have
gained employment in the head office of Interglobal, which is an
international hotel chain. Your current job title is HR Administrative
Officer, but you have been informed that there are opportunities for
promotion and travel to the different parts of the world, where Interglobal
hotels are located.
Your line manager, Anna Galasso, is frequently absent visiting other parts
of the hotel chain and you are required to complete tasks which are left
for you on her departure, or they are emailed as new tasks arise. Anna
monitors your progress by accessing the electronic folder where you put
your work. You are keen to do well from the start of the job.
Task 1:
LO 1: Understand key elements of the recruitment and selection process.
On the 10th of May you receive a message from Anna: Due to recent staff resignations and
hotel expansion in South East Asia we need to recruit new staff.
1 Task 1 relates to LO #1.
TO PASS:
1.1 In your folder explain the recruitment methods and processes used by organisations. This will
give you a useful background to the range which can be used by Interglobal.
1.2 Prepare a job description and person specification for a specified job relevant to Interglobal.
1.3 Produce some guidelines for interviewers to ensure they carry out best practice before,
during and after the interview process.
EXTENSION ACTIVITIES :
Complete the extension activities as indicated below.
To gain a MERIT grade you should extend the contents of the document by completing:
1 M1
To gain a DISTINCTION grade you should extend the contents of the document with:
1 D1
1 M1: Describe the difference between direct and indirect discrimination.
1 D1: Evaluate the effect of legislation on the recruitment and selection process.
Page 2 of 13
L3_M5_ASSIGNMENT 1_Managing People in Organisations
Task 2:
LO 2: Know how organisations carry out performance management
The 15th of May: Anna has now returned from her trip and is keen to further develop your
understanding of HR processes:
2 Task 2 relates to LO #2.
TO PASS:
Anna asks you to prepare detailed notes which:
2.1 Describe each stage of the seven-step process for managing performance.
2.2 Explain why standards are necessary for performance management. Anna has specifically
requested that you use examples here as this will help you to know how standards can be
used.
EXTENSION ACTIVITIES :
Complete the extension activities as indicated below.
To gain a MERIT grade you should extend the contents of the document by completing:
2 M1
To gain a DISTINCTION grade you should extend the contents of the document with:
2 D1
2 M1: Explain performance management and the benefits to employees, managers, and
organisations like Interglobal.
2 D1: Design an appraisal process including examples of the documentation which will be used.
Page 3 of 13
L3_M5_ASSIGNMENT 1_Managing People in Organisations
Task 3:
LO 3: Know how organisations develop people.
The 30th of May: you receive the following positive email from Anna. Well done your work is
meeting the standards I have set for you. Given the new staff and existing personnel, we need to
know how to develop these people. I want you to be involved in this work. so please add to your
file of detailed notes.
3 Task 3 relates to LO #3.
TO PASS:
3.1 The 1st section: Explain the difference between training, coaching, mentoring, and
counselling.
3.2 Describe what is meant by the learning cycle.
3.3 Describe a range of psychometric tests and describe how we could use them.
EXTENSION ACTIVITIES :
Complete the extension activities as indicated below.
To gain a MERIT grade you should extend the contents of the document by completing:
3 M1,
3 M2
To gain a DISTINCTION grade you should extend the contents of the document with:
3 D1,
3 M1: Describe different opportunities which organisations like Interglobal use to develop
employees. Anna has specifically asked you to illustrate your notes with examples.
3 M2: In addition, Anna has asked you to choose some different scenarios and explain the
support you would give to individuals in these cases.
3 D1: Evaluate the benefits of training, counselling, mentoring and coaching to individuals and
organisations.
Page 4 of 13
L3_M5_ASSIGNMENT 1_Managing People in Organisations
Task 4:
LO 4: Know how to ensure employee training is effective.
Anna has called a meeting of the team of staff in the HR department at head office which
will take place on June 25th. The purpose of the meeting is to ensure colleagues know how to
ensure employee training is effective. Anna has been unexpectedly called away to deal with a
personnel issue in a hotel in Paris. You receive an email about work she wishes you to draft for
her:
4 Task 4 relates to LO #4.
TO PASS:
Prepare a presentation which:
4.1 Explains the key elements of a Learning Organisation.
4.2 Describes the elements of the training cycle.
Produce a handout for colleagues at the meeting which:
4.3 Explains the characteristics of effective training courses.
EXTENSION ACTIVITIES :
Complete the extension activities as indicated below.
To gain a MERIT grade you should extend the contents of the document by completing:
4 M1,
4 M2
To gain a DISTINCTION grade you should extend the contents of the document with:
4 D1
4 M1: Explain the purpose of a training needs analysis and how this is carried out.
4 M2: Names 3 different training methods and describes their advantages and disadvantages.
4 D1: Produce the learning objectives for a training course for Receptionist to improve their
interaction with hotel guests.
Page 5 of 13
L3_M5_ASSIGNMENT 1_Managing People in Organisations
Task 5:
LO 5: Review own personal effectiveness.
Anna has set up a meeting with you on July 15th: to assess your progress in the role to date.
She has informed you that in the meeting she will focus on your learning styles and time
management. You decide to produce a document that will be presented to Anna at the meeting
and used to inform the discussions:
5 Task 5 relates to LO #5.
TO PASS:
In the document you should:
5.1 Identify your preferred learning styles.
5.2 Assess own time management skills.
EXTENSION ACTIVITIES :
Complete the extension activities as indicated below.
To gain a MERIT grade you should extend the contents of the document by completing:
5 M1,
5 M2
To gain a DISTINCTION grade you should extend the contents of the document with:
5 D1,
5 D2
5 M1: Set yourself SMART personal and work-related goals.
5 M2: Produce evidence that shows that you have used techniques to prioritise your own
Workload.
5 D1: Devise solutions for handling non-productive time-wasting activities.
5 D2: Produce evidence to show that you have used a range of tools and techniques to develop
your own creativity at work. This could include evidence from any of the assignments you
have completed for this qualification or from other personal or work activities.
TO PASS:
The progress meeting went well. Anna has set two action points for you to complete
following the meeting.
5.3 Describe the behaviours of people who are confident, lacking in confidence, and overconfident.
5.4 Explain the goal-setting process and the difference between long-term and short-term goals.
Page 6 of 13
L3_M5_ASSIGNMENT 1_Managing People in Organisations
Task 6:
LO 6: Know the steps taken by organisations to ensure workplace welfare
On July 17th: Anna received a communication from the staff in a large Interglobal hotel in Athens
about issues with workplace welfare. She has decided that this requires a face-to-face meeting,
and she has invited you to accompany her on the visit:
6 Task 6 relates to LO #6.
TO PASS:
In preparation for the visit, you decide to write some detailed notes so you know the steps
organisations take to ensure workplace welfare. The notes must:
6.1 Explain the term workplace welfare.
6.2 Describe the health and safety responsibilities of employers and employees.
6.3 Explain how organisations such as Interglobal can reduce the occurrence of work related
stress.
EXTENSION ACTIVITIES:
Complete the extension activities as indicated below.
To gain a MERIT grade you should extend the contents of the document by completing:
6 M1
To gain a DISTINCTION grade you should extend the contents of the document with:
N/A
6 M1: Explain each step of the 5-Step Health and Safety Management Procedure.
Page 7 of 13
L3_M5_ASSIGNMENT 1_Managing People in Organisations
Task 7:
LO 7: Know how to manage change
On September 2nd: all staff at Interglobal receive a personal letter from the Directors informing
them of planned changes to the business. This will involve the sale of some five-star hotels in
coastal resorts and the introduction of lower-price hotels on motorways in Spain, which will meet
the needs of tourists traveling through the country. This type of accommodation is significantly
underdeveloped, and the Directors feel this is a good business opportunity. The HR department
has decided to produce some materials to support staff through this period of change. You have
been asked to complete the following tasks and submit drafts to Anna for her approval.
7 Task 7 relates to LO #7.
TO PASS:
7.1 Produce communication for staff that explains why organisation must embrace change.
7.2 In a separate document describe the most common reactions to change.
EXTENSION ACTIVITIES :
Complete the extension activities as indicated below.
To gain a MERIT grade you should extend the contents of the document by completing:
7 M1
To gain a DISTINCTION grade you should extend the contents of the document with:
7 D1
7 M1: Explains the Four-Step Change Management Process and how this will help organisations
like Interglobal.
7 D1: Assess your own personal reactions to change.
Page 8 of 13
L3_M5_ASSIGNMENT 1_Managing People in Organisations
Guidelines for assessors
Pass
Grade
The assignments submitted by learners must achieve the learning outcomes and meet the
standards specified by the assessment criteria for the unit. To achieve a merit or distinction grade,
the learners must demonstrate that they have achieved all the criteria set for these grades. Where
work for the pass standard is marginal, assessors can take account of any extension work
completed by the learners. The suggested evidence listed below is how learners can demonstrate
that they have met the required standards.
LO 1: Understand key elements
of the recruitment and selection
process
1.1 Explain the recruitment
methods and processes used by
organisations.
1.2 Prepare a job description and
person specification for a specified
job.
Distinction
Merit
1.3 Produce guidelines to ensure
interviewers carry out best practice
before during and after an interview.
1 M1 Describe the difference
between direct and indirect
discrimination.
Task
(AC)
#
1.1
1.2
1.3
1 M1
1 D1 Evaluate the effect of
legislation on the recruitment and
selection process
1 D1
Suggested evidence:
The learner must produce a clear explanation
of recruitment methods and processes using
examples to illustrate the points which are
made.
The job description and person specification
must be presented in an appropriate format
and be directly related to the specified job
role.
The guidelines should be structured, be
relevant for interviewers and cover the
periods stated in the AC namely before,
during and after the interview.
The learner must provide the required
description in a detailed logical manner so
that the differences are clearly stated.
The evaluation must refer to relevant
legislation which is stated.
The work should examine the impact on
recruitment and selection.
The learner should judge the information
from different perspectives and make a valid
conclusion or reasoned judgement.
Page 9 of 13
L3_M5_ASSIGNMENT 1_Managing People in Organisations
Grade
Pass
2.2 Using examples,
explain why standards are a
necessary part of
performance management
2 D1 Design an appraisal
process including examples
of the documentation
required.
LO 3: Know how
organisations develop
people
3.1 Explain the difference
between training, coaching,
mentoring and counselling.
Pass
Distinction
2 M1 Explain performance
management and how it
benefits employees,
managers and
organisations.
Grade
Merit
LO 2: Know how
organisations carry out
performance management
2.1 Describe each stage of
the seven-step process for
Managing Performance
3.2 Describe the learning
cycle.
3.3 Describe a range of
psychometric tests and their
uses.
Task
(AC)
#
2.1
The learner must provide a full and clear description
of the Seven Step Process using a standard
referencing technique as appropriate.
2.2
The description of the standards must be directly
linked to performance management and the learner
must use examples to demonstrate their knowledge
and understanding.
2 M1
The learner needs to structure their work so that it
covers the 3 stated groups in the criterion.
The learners should provide relevant information
which clearly explains in detail how performance
management benefits the individual groups.
2 D1
The learner needs to present the information in a style
which is easy to use and supports the appraisal
process.
The learner must produce more than one example of
the documentation which could be used.
Task
(AC)
#
Suggested evidence:
3.1
3.2
Merit
3.3
3 M1 Using examples,
describe different kinds of
opportunities which
organisations use to
develop employees.
Suggested evidence:
3 M1
The explanations need to be sufficiently detailed and
clear to explain the difference between training,
coaching, mentoring and counselling and the
distinction between the difference ways of developing
people
The explanations need to be sufficiently detailed and
clear to describe the learning cycle
The explanations need to be sufficiently detailed and
clear to demonstrate the knowledge required and the
distinction between the difference ways of developing
people. The learner must ensure the work is
referenced particularly as it refers to the learning
cycle and the psychometric tests.
The learner must include examples of the range of
opportunities used by organisations to develop
employees.
Wherever possible the organisations should be
named.
Page 10 of 13
L3_M5_ASSIGNMENT 1_Managing People in Organisations
Distinction
Grade
Pass
Merit
Distinction
3 M2 Select appropriate
support to offer to
individuals, using diverse
scenarios.
3 D1 Evaluate the benefits
of training, counselling,
mentoring and coaching to
individuals and
organisations.
LO 4: Know how to ensure
employee training is
effective
4.1 Explain the key
elements of a Learning
Organisation
4.2 Describe the elements
of the training cycle
4.3 Explain the
characteristics of effective
training courses
4 M1 Explain the purpose of
a training needs analysis,
and how to carry one out
4 M2 For three different
training methods, describe
the advantages and
disadvantages of their use
4 D1 Produce the learning
objectives for a work-related
training course
3 M2
3 D1
Task
(AC)
#
4.1
4.2
4.3
4 M1
4 M2
4 D1
The scenarios should be varied so the nature of the
support is different.
The learner must examine the strengths and
weaknesses, and the similarities and differences
between the different methods for developing people.
This should lead to reasoned judgements.
Suggested evidence:
The learner must ensure the explanations and
descriptions are clear, specific and sufficiently
detailed to meet the standards.
The learner must ensure the work is referenced so
there are no issues with authenticity.
Explain the key elements of a Learning Organisation
Describe the elements of the training cycle
Explain the characteristics of effective training
courses
The learner must show that he/she knows how to
carry out a training needs analysis and the concept
should be explained in full.
For three different training methods, describe the
advantages and disadvantages of their use
The learner must clearly state the specific learning
objectives for the training scenario provided in the
assignment task.
Page 11 of 13
L3_M5_ASSIGNMENT 1_Managing People in Organisations
Grade
LO 5: Review own
personal effectiveness
Task
(AC)
#
5.1 Identify own preferred
learning style.
Merit
Pass
5.1
5.2 Describe the
behaviours of people who
are confident, lacking in
confidence and overconfident, and relate to self
5.3 Explain the goal setting
process and the difference
between long-term and
short-term goals.
5.4 Assess own time
management skills.
5 M1 Set SMART personal
and work- related goals
5.3
5.4
5.2
5 M1
5 M2 Use techniques to
priorities your own workload
5 M2
Distinction
2 D1 Devise solutions for
handling non- productive
‘time wasting’ activities
2 D2 Use a range of tools
and techniques to develop
own creativity at work
5 D1
5 D2
Suggested evidence:
The identification of the learner’s own preferred
learning style must be explained with evidence. The
assessment of his or her own time management skills
should be based on personal reflection but also
feedback from others.
The description and explanation must be clear and
directly refer to the specific categories listed in the
criteria.
Explain the goal setting process and the difference
between long-term and short-term goals.
Assess own time management skills.
The learner must produce realistic, challenging but
achievable personal and work related goals which
have the characteristics of SMART targets.
The learner is asked to produce evidence to show the
different types of techniques used to prioritise their
work. This could include a plan, the use of criteria
such as deadlines, length or complexity of tasks in the
work etc. to inform judgements. There should be tutor
assessment of the evidence presented, to show that
the techniques have been used and the criterion met.
The solutions provided by the learner must be
realistic, deliverable and address the issue stated in
the criterion 5D1.
The evidence presented for 5D2 must be directly
related to the learner’s actual practice on either the
programme of learning or from other activities. Where
these activities are external to the centre the assessor
should obtain a witness statement using appropriate
documentation.
Page 12 of 13
L3_M5_ASSIGNMENT 1_Managing People in Organisations
Grade
LO 6: Know the steps taken
by organisations to ensure
workplace welfare
6.1 Explain the term
workplace welfare
Task
(AC)
#
6.2 Describe employers’ and
employees’ health & safety
responsibilities
6.3 Explain how
organisations can reduce the
occurrence of work- related
stress
6 M1 Explain each step of
the 5-Step Health & Safety
Management Procedure
Distinction
Merit
Pass
Grade
Distinction
Merit
Pass
6.1
Suggested evidence:
For the required explanations and the description,
the learner must provide clear and sufficient
evidence to show that the LO has been achieved.
The learner must use examples to illustrate the
points which are made.
6.2
6.3
6 M1
The explanation of the 5 Step Procedure must be
clear, logical and reveal relevant information in
detail.
N/A
LO 7: Know how to manage
change
7.1 Explain why
organisations must embrace
‘change’
7.2 Describe the most
common reactions to change
7 M1 Explain the Four-Step
Change Management
Process and how it can help
organisations
7 D1 Assess own reactions
to change
Task
(AC)
#
7.1
Suggested evidence:
The explanations and descriptions must
demonstrate that the learner knows how to manage
change as required by the LO. For AC 7.1, the
learner should illustrate the points made with some
examples from organisations
7.2
7 M1
7 D1
The explanation must be clear, logical and reveal
relevant information in detail. The learner must
reference their work using a standard system.
The learner must provide sufficient evidenced based
information to meet this criterion. This will involve
personal opinions but will also include feedback from
others. The assessment must lead to judgements.
Page 13 of 13
L3_M5_ASSIGNMENT 1_Managing People in Organisations