FACTORS AFFECTING THE FRONTLINE SERVICES OF THE BUREAU OF
FIRE PROTECTION PERSONNEL IN SANTA ROSA, NUEVA ECIJA
An Undergraduate Research
Presented to
The Faculty of the Criminal Justice Education
HOLY CROSS COLLEGE, STA. ROSA, NE, INC.
Santa Rosa, Nueva Ecija
In Partial Fulfilment
Of the Requirements of the Subject
Criminological Research 1
(RES1-CRC)
MIRANDA, JERRYMAR A.
SANTIAGO, HENDRICH S.
RIRAO, ARJAY A.
TUAZON, GERALD Y.
ROQUERO, JOHN VERNON
December, 2023
1
CHAPTER 1
THE PROBLEM AND ITS SETTING
Introduction
Frontline services provided by emergency responders, such as firefighters and
paramedics, are critical in safeguarding lives and properties during crises, particularly in
fire-related emergencies. However, the effective delivery of these services can be
influenced by Frontline firefighting services play a crucial role in safeguarding lives and
properties from destructive fires. However, several factors can impact the capacity of
firefighters to deliver these essential services effectively during fire-related emergencies.
Understanding these factors is imperative for improving the frontline service of the
Bureau of Fire Protection (BFP) personnel in Santa Rosa, Nueva Ecija.
Internationally, the significance of well-equipped and well-trained firefighters is
recognized worldwide. National and local governments acknowledge the significance of
frontline services in mitigating the devastating effects of fires. In the Philippines, the BFP
serves as the primary government agency responsible for fire prevention and suppression,
ensuring the safety and security of communities.
The frontline services offered by BFP personnel are characterized by their direct
involvement in handling fire emergency scenes. These dedicated individuals face
physically and emotionally demanding challenges in their occupations. As BFP frontliners directly handle fire emergency scenes, they take on demanding physical and
emotional strains. Their ability to respond despite constraints depends considerably on
2
resource availability, training adequacy, morale, and manageable workloads (Santos,
2020; Perez & Geronimo, 2019).
However, research on how different factors influence services delivered by BFP
personnel within specific local settings has been limited, particularly in smaller rural
municipalities. These local settings likely pose unique realities shaping on-ground service
delivery. Therefore, this study aims to address this gap by examining the factors affecting
the frontline service delivery of BFP personnel within Santa Rosa, Nueva Ecija. By using
a quantitative descriptive method, the study seeks to identify and understand the various
factors that may impede or facilitate the frontline service delivery of the BFP in this
locale and to provide evidence-based recommendations for better supporting BFP
personnel in delivering quality frontline services to the community during fire
emergencies.
The outcomes of this study have the potential to inform tailored policies and
interventions to enhance support for these front-liners, leading to enhanced safety for the
municipality of Santa Rosa during crises. By providing insights into better supporting
BFP front-liners, this study can help strengthen their capacity to save lives and property
when it matters most.
3
Review of the Related Literature
The ability of fire departments to respond effectively to fire emergencies and
deliver high-quality frontline services relies on several key factors that impact firefighter
performance. This section examines recent scholarly literature on the essential elements
that influence fire services' capacity to execute critical duties during fire outbreaks and
rescue operations. Specifically, it analyzes research findings on how different factors
affect firefighters' effectiveness in emergencies.
Resource and Equipment
The effectiveness of fire services is heavily dependent on the availability and
quality of resources and equipment. Recent studies have revealed that well-equipped fire
departments are better equipped to handle emergencies, leading to more favorable
outcomes (Wu et al., 2021). Nwachukwu et al. (2022) have emphasized the importance of
resource optimization for effective firefighting operations, highlighting that this includes
not only physical equipment but also maintenance and procurement systems. Lee and Lee
(2021) have further explored the impact of technological advancements in firefighting
equipment on fire suppression efficiency, underscoring the need for continuous
investments in modern gear and apparatus.
Training and Skills Competency
The ability of firefighters to respond to emergencies effectively is directly
influenced by their competency. According to Taylor and Davis (2022), it is essential to
4
integrate the latest fire science research into training programs to ensure that firefighters
are prepared for the evolving nature of fire-related emergencies. Sim et al. (2023) have
investigated the impact of competency-based training on firefighter performance,
concluding that regular, rigorous training significantly enhances both individual and team
capabilities. Kim et al. (2020) have also shown that immersive training environments,
such as virtual reality simulations, can significantly aid in the development of critical
firefighting skills.
Morale and Job Satisfaction
Maintaining the well-being of firefighters is crucial for delivering a high level of
service. Studies have found that morale and job satisfaction are significantly linked to job
performance, particularly in high-stress professions like firefighting (Patel et al., 2020;
Lim et al., 2021). Thomson (2023) has pointed out that factors such as leadership quality,
recognition, and opportunities for professional growth contribute significantly to
firefighters' job satisfaction and, consequently, their performance. Besides, Brown (2020)
has discussed the impact of mental health support and stress management on firefighters'
morale, suggesting that addressing these areas can lead to improved job satisfaction and
reduced burnout.
Workload and Stress
The workload and stress levels experienced by firefighters can significantly affect
their physical and mental health, ultimately impacting their ability to perform frontline
duties. Muller et al. (2023) have studied the relationship between workload, stress, and
5
job performance, revealing that high stress levels can lead to decreased efficiency and
increased risk of errors during emergencies. Williams and Johnson (2019) have focused
on the coping mechanisms used by firefighters to manage occupational stressors,
advocating for the implementation of comprehensive stress management and wellness
programs within fire services.
In general, the studies presented herein underscore the criticality of ensuring
adequate resources, including fire trucks, protective gear, and functional equipment, for
the efficient implementation of fire suppression and mitigation interventions (Lee & Lee,
2021; Nwachukwu et al., 2022; Wu et al., 2021). Providing firefighters with extensive
and rigorous competency-based training is equally important to equip them with the
necessary skills and capabilities to address the complex risks associated with fire
emergencies (Kim et al., 2020; Sim et al., 2023). Given research indicating the significant
impact of factors such as leadership, incentives, mental health support, and stress
management on performance and resilience among firefighters, it is crucial to maintain
high morale and boost job satisfaction (Brown, 2020; Lim et al., 2021; Thomson, 2023).
Additionally, excessive workload leading to burnout and decreased response efficiency is
a critical area that requires intervention across fire services (Muller et al., 2023; Williams
& Johnson, 2019). Integrating such insights can inform targeted recommendations for
reinforcing support provided to Bureau of Fire Protection (BFP) frontline personnel,
enabling them to carry out their lifesaving duties effectively during fire outbreaks.
6
Theoretical Framework
The current study is anchored on the Job Demands-Resources (JD-R) Model,
developed by Arnold B. Bakker and Evangelia Demerouti. The JD-R Model provides a
comprehensive framework for understanding the factors that influence employee wellbeing and work performance by examining the interplay between job demands and
resources.
According to the JD-R Model, job demands refer to the physical, psychological,
social, or organizational aspects of work that require sustained effort and are associated
with physiological and psychological costs (Demerouti et al., 2001). These demands
include workload, time pressure, emotional demands, and physical exertion. On the other
hand, job resources are the physical, psychological, social, or organizational aspects of
work that are functional in achieving work goals, reducing job demands, and stimulating
personal growth and development. Examples of job resources include social support,
autonomy, feedback, and opportunities for skill development and growth.
In this study, the frontline services provided by Bureau of Fire Protection (BFP)
personnel in Santa Rosa, Nueva Ecija, involve high job demands due to the nature of
their work. Firefighters face physical demands, such as carrying heavy equipment and
working in hazardous environments, as well as psychological demands, such as making
quick decisions during emergencies. They also experience high levels of workload and
stress, which can impact their performance and well-being.
To effectively deliver frontline services, BFP personnel require specific job
resources. Resources such as adequate and updated equipment, sufficient training and
7
skills competency, supportive work environments, and opportunities for career
advancement can help mitigate the impact of job demands and enhance job satisfaction
and performance.
Overall, the JD-R Model will be used as a lens to examine the factors affecting
the frontline services of BFP personnel in Santa Rosa, Nueva Ecija. The sociodemographic profile of the respondents will provide insights into how age, sex, civil
status, and years of service may influence job demands and resources. The factors
presented in the study, including resources and equipment, training and skills competency,
morale and job satisfaction, and workload and stress, will be analyzed within the
framework of the JD-R Model to understand their impact on the frontline services of BFP
personnel.
8
Conceptual Framework
The Input-Process-Output (IPO) model illustrated below is a framework that
provides a structure for studying systems or processes. It maps the flow of inputs into a
system, the internal process activities, and the resulting outputs (MacCuspie et al., 2014).
This study on the factors affecting the frontline services of Bureau of Fire Protection
(BFP) personnel in Santa Rosa, Nueva Ecija, adopted the IPO model as its conceptual
framework.
The input variables have been classified into two distinct groups. The first group
pertains to the socio-demographic characteristics of the BFP personnel, including their
age, gender, civil status, and length of tenure. A descriptive analysis of these attributes
will enable a comprehensive understanding of the human resources available within this
particular BFP unit.
The second input category focuses on four critical factors hypothesized to have an
impact on service delivery based on a review of the existing literature. These factors
include (a) adequacy of resources and equipment, (b) competency of training and skills,
(c) level of morale and job satisfaction, and (d) degree of workload and stress. The study
aims to describe the current status of these factors as perceived by the BFP front-liners.
Quantitative descriptive techniques will be employed to achieve the research objectives.
Closed-ended survey questionnaires will be systematically distributed to the target BFP
personnel to collect data. The responses of the participants will be analyzed using
descriptive statistics such as frequencies, percentages, and means.
9
The study's output will comprise key findings on the factors that influence
frontline services during fire emergencies in Santa Rosa, Nueva Ecija. These findings, as
perceived by the BFP personnel directly involved in these operations, can guide strategic
interventions to enhance resource support for the responders. Ultimately, this can
enhance their capacity to preserve more lives and property during such crises.
Figure 1.
Research Paradigm
INPUT
1. Demographic Profile of
the respondents in
terms of;
• Age
• Sex
• Civil Status
• Number of years in
service
2. How may the following
factors be described in
terms of their effect on
the frontline services of
the Bureau of Fire
Protection Personnel in
Santa Rosa, Nueva
Ecija:
a) resources and
equipment,
b) training and skills
competency
c) morale and job
satisfaction
d) workload and stress
PROCESS
Research Design:
• Quantitative
Research Design
•
•
Data Gathering
Collection:
Administering and
distribution of
survey
questionnaire to
BFP personnel
OUTPUT
Factors
Affecting Frontline
Services in Santa Rosa,
Nueva Ecija
Insights on how to
better support BFP
personnel in delivering
quality frontline
services during fire
emergencies
Data Analysis:
Frequencies,
Percentage,
Mean
10
Statement of the Problem
The frontline services provided by firefighters and are crucial in saving lives and
properties from destructive fires. However, there may be factors that affect the capacity
of fire fighters to effectively deliver frontline services during fire-related emergencies.
With the use of a quantitative descriptive research design. This study aims to determine
the factors that affect the frontline service of Bureau of Fire Protection in Santa Rosa,
Nueva Ecija.
Specifically, it seeks to answer the following questions:
1) How may the socio-demographic profile of the respondents be described in terms of:
1.1 age,
1.2 sex,
1.3 civil status, and
1.4 number of years in service
2) How may the following factors be described in terms of their effect on the frontline
services of the Bureau of Fire Protection in Santa Rosa, Nueva Ecija:
a) resources and equipment
b) training and skills competency
c) morale and job satisfaction
d) workload and stress
The results of this study are envisioned to provide insights on how to better
support BFP personnel in Santa Rosa, Nueva Ecija in delivering quality frontline services
to the community during fire emergencies through evidence-based recommendations.
11
Scope and Delimitation
The present research is focused on examining the factors that impact the frontline
services of the Bureau of Fire Protection (BFP) in the Santa Rosa municipality of Nueva
Ecija. The scope of this study is limited to BFP personnel, specifically firefighters and
frontliners, in that specific area. The study’s findings and recommendations may not be
applicable to other fire departments or locations. Furthermore, the study does not aim to
evaluate or compare the frontline service of BFP with other emergency response agencies
or professions.
The research team plans to conduct the study during the first semester of the
academic year 2023-2024. However, the timeframe for data collection and analysis will
be determined based on the availability of the participants. The study will comply with
ethical considerations to ensure the privacy, confidentiality, and voluntary participation
of all respondents.
In general, the study aims to provide valuable insights into the factors affecting
the frontline service of the Bureau of Fire Protection in Santa Rosa and Nueva Ecija. The
research team plans to generate evidence-based recommendations to improve their
capacity to deliver quality frontline services during fire emergencies.
12
Significance of the Study
The study on the factors affecting the frontline service of the Bureau of Fire
Protection (BFP) in Santa Rosa, Nueva Ecija holds numerous significant implications.
The study’s findings will contribute to the literature or existing knowledge of
frontliners’ challenges while delivering effective services. The study will determine the
factors affecting the frontline services of BFP, providing a comprehensive understanding
of the underlying issues affecting personnel’s capacity in Santa Rosa, Nueva Ecija. This
knowledge will help in identifying areas for improvement and developing evidence-based
strategies to enhance the frontline service delivery of the BFP.
Secondly,
the
study’s
insights
will
be
valuable
for
the government, specifically policymakers, fire department administrators, and other
stakeholders in developing and implementing policies, protocols, and interventions to
support BFP personnel. By identifying the specific factors that influence their frontline
service, policymakers can allocate resources and address gaps in areas such as equipment
provision, training programs, and mental health support. This study will provide
evidence-based recommendations to enhance the overall effectiveness and efficiency of
the BFP’s frontline services. Insights from this study may also benefit the improvement
of operations and management of other emergency response units at the local level.
Moreover,
the
study’s
findings
will
have
practical
implications
for
the personnel themselves. By understanding the factors affecting their service delivery,
the frontliners can gain insights into their professional development needs, well-being,
and job satisfaction. The study can raise awareness among BFP personnel about the
13
importance of adequate resources, ongoing training, and support systems, improving
morale and overall job satisfaction. This, in turn, can contribute to a more motivated and
resilient frontline force better equipped to handle the challenges they face in their
demanding roles.
Lastly, this study will serve as a guide for future researchers who take the same
interest in this topic. Also, it can be replicated in other locales to assess their respective
fire stations. Understanding the common and unique factors across stations can better
inform government policies on fire protection service systems.
14
Definition of Terms
The following terms are defined conceptually to be easily understood.
Bureau of Fire Protection (BFP) is the government body in the Philippines
responsible for the provision of fire services. It is under the jurisdiction of the
Department of the Interior and Local Government. Cleary (Shaw, R. et. al. 2004).
Community is a group of people living in the same place or having a particular
characteristic in common. (The Study of Society, Harper and Row: New York, 1987).
Frontliners is an essential worker whose job depends on in-person interactions
and may involve some risk; a frontline worker, especially in policing, healthcare,
emergency
services,
public
transit,
grocery,
warehouse,
and
delivery
work
(Dictionary.com | Meanings & Definitions of English Words, n.d.).
Frontline service is a service, such as the education or health system, that
is run by
the government to provide services directly to members of
the public
(Cambridge Dictionary).
Personnel is a body of persons usually employed, as in a factory or organization
(Dictionary.com | Meanings & Definitions of English Words, n.d.).
Morale is the mental and emotional condition (as of enthusiasm, confidence, or
loyalty) of an individual or group with regard to the function or tasks at hand (Dictionary
by Merriam-Webster, n.d.)
15
CHAPTER II
RESEARCH METHODOLOGY
This chapter includes a detailed description of the research method, research
design, research locale, respondents of the study, sampling design, research instrument,
data gathering procedure, data analysis techniques and ethical considerations that will be
used in the study.
Research Design
This study has adopted a quantitative descriptive research design. This particular
approach facilitates the systematic gathering and analysis of numerical data to
comprehend and describe the factors that impact the frontline services of the Bureau of
Fire Protection in Santa Rosa, Nueva Ecija. By using the quantitative approach, the
researchers can measure and quantify the variables of interest, providing a comprehensive
overview of the factors that influence the frontline service.
Research Locale
The research will be conducted in the municipality of Santa Rosa, located in the
province of Nueva Ecija. Specifically, the data collection procedure shall occur at the
Bureau of Fire Protection: Santa Rosa Fire Station. The Bureau of Fire Protection (BFP)
is an attached agency of the Department of Interior and Local Government responsible
16
for the safekeeping, prevention of fire, and safety of life and property. The study
commences in the first semester of the Academic Year 2023-2024.
Sample and Sampling Procedure
The target population for this study consists of BFP personnel serving in Santa
Rosa, Nueva Ecija. A purposive sampling technique will be utilized to select the
respondents. Considering the relatively small population of interest, the sample size will
be equivalent to the whole population (N: 21 = n: 21; 9 females and 12 males).
respondents will be 9 females and 12 males. In order to access the target population and
distribute the questionnaires, the research team will seek permission from the head of the
Santa Rosa Fire Station.
Data Gathering Procedure
The research adviser, defense panel, chair program, and the dean of the college
department have signed the letter of approval for the study’s presentation in the proposal
defense. The researchers also sought permission from the College Dean to conduct the
study in the community, specifically in the Bureau of Fire Protection in Santa Rosa. To
collect data, the researchers will use a survey questionnaire as the primary tool. They will
also send an authorization letter to the BFP Santa Rosa prior to the distribution of the
questionnaire.
Following the approval from the head of the Santa Rosa fire station, the
questionnaire will be disseminated to the BFP personnel to garner the needed
17
information. The researchers will ensure that the data collection process aligns with the
availability of the respondents, and it will be administered during their free time. Further,
no act of compulsion or force will be involved.
Data Gathering Instrument
The research team has devised a structured questionnaire to serve as the primary
tool for data gathering in this study. The questionnaire has been carefully designed to
meet the primary research objective and will be subject to validation by the research
adviser to ensure its validity.
The questionnaire comprises two parts. The first part aims to gather the sociodemographic profile of the respondents, including age, sex, civil status, and years in
service. The respondents will be provided with multiple-choice options to select the
appropriate response representing their socio-demographic characteristics. The second
part of the questionnaire focuses on the factors affecting frontline services; it is further
divided into four sections, namely resources and equipment, training and skills
competency, morale and job satisfaction, and workload and stress. Each section contains
ten statements related to the specific factor being assessed. The respondents will be
required to rate their level of agreement or disagreement with each statement using a
Likert scale, ranging from Strongly Disagree, Disagree, Agree, to Strongly Agree.
To further establish the validity of the questionnaire, it will undergo pilot testing
among personnel who share similar attributes with the target respondents. Feedback on
the clarity, readability, and relevance of the questionnaire items will be solicited and used
18
to refine the instrument. The reliability of the questionnaire will also be determined
during the pilot testing phase, utilizing Cronbach's alpha test. An alpha coefficient value
of 0.7 or higher will indicate acceptable internal consistency reliability.
Data Analysis Technique
The data gathered from the survey questionnaire will be subject to analysis using
descriptive statistics. Frequencies, percentages, and means will be computed to describe
the socio-demographic profile of the Bureau of Fire Protection (BFP) personnel
concerning age, sex, civil status, and years of service.
In addition, weighted means will be calculated for each area's items to identify the
factors
influencing
frontline
services,
including
resources/equipment,
training/competency, morale/satisfaction, and workload/stress. The obtained weighted
mean's verbal interpretation will be used to describe the effect of each factor on frontline
services using the following scale:
Numerical
Value
Range
Verbal Description
4
3.25 - 4.00
Strongly Agree
3
2.50 - 3.24
Agree
2
1.75 - 2.49
Disagree
1
1.0 - 1.74
Strongly Disagree
Verbal Interpretation
The respondent strongly
agrees with the
statement.
The respondent agrees
with the statement.
The respondent
disagrees with the
statement.
The respondent strongly
disagrees with the
statement.
19
The results of the data analysis will be integrated and presented using tables and
figures. Key significant findings will be highlighted and discussed in relation to the
research question and objective. Conclusions and recommendations will be drawn based
on the evidence generated from the BFP frontliner responses.
Ethical Considerations
Several ethical considerations will be taken into account in this study to ensure
that it adheres to ethical research standards and protects the rights and welfare of the
participants.
Voluntary Participation
Participation in the study is entirely voluntary. No coercion or deception tactics
will be used to compel Bureau of Fire Protection personnel to participate. The researchers
will clearly communicate to the participants that they have the option to join or not join
the study without any consequences.
Benefits and Risks
There are no major foreseeable risks in participating in this study. The findings of
the study could potentially inform policies or interventions to improve the frontline
services of the Bureau of Fire Protection. The participants will not receive any direct
benefits or incentive.
20
Informed Consent
The researchers will obtain informed consent from the participants after allowing
them ample time to read the consent form and ask questions regarding their participation.
The consent form will outline the nature, purpose, benefits and risks of the research.
Confidentiality
The confidentiality of the respondents is guaranteed. The survey questionnaires
do not ask for identifying particulars of the participants beyond the required sociodemographic information needed to describe the sample characteristics. The completed
questionnaires will be securely stored in a password protected device only accessible to
the researchers. Hard copies of the research data will be kept safely by the assigned
member and will be shredded 2 years after study completion.
Right to Withdraw
The participants will be informed of their right to withdraw from the study or
leave questions unanswered anytime without penalty or explanation. Withdrawing will
not adversely impact their employment status or standing at the fire station.
Conflict of Interest
There are no conflicts of interest to declare, whether personal, commercial,
political, academic or financial that could affect the outcomes of this study.
Remuneration
The respondents will not receive any form of compensation or incentive for taking
part in the research. Their participation stems from completely voluntary cooperation.
21
Upon study completion, the researchers will furnish the Santa Rosa Fire Station
with a report summarizing the key results and recommendations that could enhance
frontline services. Every ethical measure will be exercised to ensure this study upholds
moral research standards.
Bibliography
▪
Brown, J. (2020). Firefighter burnout and workplace safety. Journal of Occupational
Health Psychology, 25(3), 189–202.
▪
BFP Mandate. (2022). Official website of the Bureau of Fire Protection Philippines.
Retrieved from https://www.bfp.gov.ph
▪
Demerouti, E., Bakker, A. B., Nachreiner, F., & Schaufeli, W. B. (2001, January 1).
The job demands-resources model of burnout. Journal of Applied Psychology.
▪
Dictionary by Merriam-Webster. (n.d.). Merriam-Webster. https://www.merriamwebster.com/dictionary
▪
Dictionary.com | Meanings & Definitions of English Words. (n.d.). Dictionary.com.
https://www.dictionary.com/browse/frontliner
▪
Lee, J., & Davis, L. (2021). Budgetary constraints and the allocation of resources in
the fire service. Public Administration Review, 81(2), 346–358.
22
▪
Lim, S. H., Xerxes, P., & Tan, M. (2021). Morale and job satisfaction among
firefighters: The mediating role of leadership support. Personnel Review, 50(1),
301–319.
▪
MacCuspie, R. I., Hyman, H., Yakymyshyn, C., Srinivasan, S. S., Dhau, J. S., &
Drake, C. (2014, December 1). A framework for identifying performance targets for
sustainable nanomaterials. Sustainable Materials and Technologies.
▪
Muller, A., Carter, A., & Williamson, A. (2023). Workload, burnout, and safety
incidents among firefighters: Evidence from Australia. Fire Safety Journal, p. 120,
Article 103021.
▪
Nwachukwu, C., Okeke, O., & Chukwuma, E. (2022). Firefighting resources and
emergency response effectiveness in Lagos, Nigeria. Disasters, 46(2), 428-450.
▪
Patel, R., Taylor, K., & Smith, R. (2020). The impact of organizational culture on
firefighter safety. Fire Safety Journal, 114, Article 103017.
▪
Perez, C. & Geronimo, J. (2019). Challenges encountered by the Bureau of Fire
Protection personnel in a first-class municipality in Cavite, Philippines. Open
Access Library Journal, 6(3), 1-14.
▪
Santos, A. (2020). Organizational culture and job satisfaction among firefighters in
the
National
Capital
Region. Asia
Pacific
Journal
of
Multidisciplinary
Research, 8(1), 150–160.
▪
Sim, T., Lee, H., & Kim, E. (2023). Enhancing firefighting strategies through virtual
reality training simulations. Virtual Reality, 27(1), 45-59.
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▪
Taylor, P., & Davis, S. (2022). The role of advanced fire dynamics training in
firefighter safety. Fire Technology, 58(1), 295–320.
▪
Thomson, H. (2023). Leadership and its impact on firefighter morale and
retention. Leadership & Organization Development Journal, 44(1), 123–137.
▪
Williams, J., & Johnson, P. (2019). Stress management interventions for
firefighters: A systematic review and meta-analysis. Journal of Traumatic
Stress, 32(5), 741–750.
▪
Wu, S., Chen, J., & Wang, L. (2021). Assessing the impact of firefighting
equipment quality on fire suppression effectiveness. Fire Safety Science, 19(3), 213229.
24
Survey Questionnaire
FACTORS AFFECTING THE FRONTLINE SERVICES OF THE BUREAU OF FIRE
PROTECTION PERSONNEL IN SANTA ROSA, NUEVA ECIJA
Part I. Socio-demographic Profile
Please
profile.
check
(√)
the
box
that
corresponds
to
your
1. Age:
[ ] 20-30 years old
[ ] 31-40 years old
[ ] 41-50 years old
[ ] 51 years old and above
2. Sex:
[ ] Male
[ ] Female
3. Civil Status:
[ ] Single
[ ] Married
[ ] Widowed/Widower
[ ] Separated
4. Years in Service
[ ] 1-5 years
[ ] 6-10 years
[ ] 11-15 years
[ ] 16-20 years
25
[ ] 21 years or more
PART II.
Put a check mark (√) on the space provided to describe
your level of agreement with the following statements.
4
3
2
1
–
–
–
Strongly Agree
Agree
Disagree
Strongly Disagree
A. Resources and Equipment
4
3
2
1
4
3
2
1
1. Our fire trucks are updated and in good working
condition.
2. The equipment we use during fire emergencies are
complete.
3. We have enough supply of fuel for the fire
trucks whenever needed.
4. Our fire station has enough space for equipment
and drills.
5. The location of our fire station allows us to
respond quickly to fire emergencies.
6. The water supply we use for firefighting is
readily available when needed.
7. We have enough functional fire hoses suitable
for our operations.
8. Our (bunker) personal protective gears are
complete and replaced when damaged.
9. We have enough fire extinguishers with updated
inspection tags.
10. Our
communication
devices
enable
timely
coordination during fire emergencies.
B. Training and Skills Competency
1. I undergo continuous training to update my
skills in firefighting.
2. The training I receive has equipped me to handle
fire emergencies effectively.
3. I can operate necessary firefighting equipment
26
efficiently based on my training.
4. I
am
confident
about
making
quick
and
appropriate
decisions
during
emergency
situations.
5. I am able to assess safety risks and determine
needed action steps during fire emergencies.
6. I have the physical strength and endurance
needed for different firefighting tasks.
7. I am familiar with the standard operating
procedures for firefighting operations.
8. I can determine necessary rescue methods under
difficult emergency situations.
9. I am trained in providing basic life support to
victims of fire emergencies.
10. I know how to investigate fire incidents to
determine origin and cause.
C. Morale and Job Satisfaction
4
3
2
1
1. I feel that my work is valued by my supervisors
and the public I serve
2. I feel satisfied in my current role and
position.
3. I find my duties and responsibilities personally
fulfilling.
4. I
feel
that
my
opinions
and
inputs
are
considered
in
decision
making
related
to
policies or operations.
5. There are opportunities for career advancement
based on merit and performance.
6. Our station has good working atmosphere that
enables effective teamwork.
7. I receive support from my colleagues that helps
me manage work-related stress and difficulties.
8. There
is
open
communication
between
upper
management and lower-ranking personnel about
important issues.
9. My compensation and benefits package is at par
with industry standards and sufficient for daily
needs.
10. Necessary measures are implemented to ensure
safety of personnel during operations
27
D. Workload and Stress
4
3
2
1
1. I feel overwhelmed by the number of emergency
calls I respond to daily.
2. I feel stressed from long duty hours of work.
3. There are sufficient personnel in our station to
share the workload.
4. I am able to get enough rest and sleep in
between emergency calls and duties.
5. The paperwork/reporting requirements do not take
too much time that negatively affects our
operations.
6. There is suffiicient break period in between
shifts to avoid work burnout.
7. Rotation schedules are designed to allow enough
rest and recovery periods for personnel.
8. Programs are available to help personnel cope
with psychological impact and stress due to
nature of work.
9. Emergency workload and duties are distributed
appropriately among available personnel.
10. Our station has enough personnel to provide
coverage without relying too much on overtime
duties.
Thank you very much for your response. Rest assured that
your answers will be treated with the utmost respect and
confidentiality. We appreciate your time and hope you have a
wonderful day!
Sincerely,
Miranda, Jerry Mar A.
Santiago, Hendrich S.
Rirao, Arjay S.
Tuazon, Jerald Y.
Roquero, John Vernon
28