COMPETENCYBASED
CURRICULUM
OPERATING PROCEDURE
PROGRAM REGISTRATION
Document Code
TESDA-OP-CO-01
Rev. No.
00
Issued by
Certification
Office
Page
2
Date
TESDA-OP CO-01-F11
(Rev.No.00-03/08/17)
Module of Instruction
OPERATING PROCEDURE
PROGRAM REGISTRATION
Document Code
TESDA-OP-CO-01
Rev. No.
00
Issued by
Certification
Office
Page
3
Date
Unit of Competency:
APPLY QUALITY STANDARDS
Module Title:
APPLYING QUALITY STANDARDS
Module Descriptor:
This module covers the knowledge, skills and
attitudes required in building and maintaining an
effective relationship with clients, customers and
the public. It involves maintaining professional
image, meeting client’s requirements, and building
credibility with customers
Nominal Duration:
5 hours
Summary of Learning Outcomes:
LO1. Assess quality of received materials
LO2. Assess own work
LO3. Engage in quality improvement
Details of Learning Outcomes:
LO1. Assess quality of received materials
Assessment
Criteria
Work instruction
is obtained and
work is carried
out in
accordance
with standard
operating
procedures.
Received
materials are
checked
against
workplace
standards and
specifications





Contents
Conditions
Obtain Work
instruction
Check received
materials
Identify and
isolate faulty
materials
Record/report
faults
Replace faulty
materials
The students/
learners must
be provided
with the
following:
 Office
supplies
 Forms
 Log book
Methodologies





Distance/Mod
ular
Lecture
Discussion
Hands on
Role play
Assessment
Methods
 Interview
 Written
 Demonstration
with
questioning
OPERATING PROCEDURE
PROGRAM REGISTRATION
Document Code
TESDA-OP-CO-01
Rev. No.
00
Issued by
Certification
Office
Page
4
Date
Faulty materials
related to work
are identified
and
isolated
Faults and any
identified
causes are
recorded and/or
reported to the
supervisor
concerned in
accordance
with workplace
procedures.
Faulty materials
are replaced in
accordance
with
workplace
procedures
LO2. Assess own work
Assessment
Criteria
Documentation
relative to
quality within
the company
is identified and
used.
Completed
work is checked
against
workplace
standards
relevant to the
task
undertaken.
Errors are
identified and
isolated.
Contents
Conditions
 Identifying and
using
documentation
 Checking
completed work
 Identifying and
isolating errors
 Recording
Information on the
quality and other
indicators of
production
performance
 cases of deviations
from specific
quality standards.
The students/
learners must
be provided
with the
following:
 Office
supplies
 Forms
 Log book
Methodologies





Distance/
Modular
Lecture
Discussion
Hands on
Role play
Assessment
Methods
 Interview
 Written
 Demonstration
with
questioning
OPERATING PROCEDURE
PROGRAM REGISTRATION
Document Code
TESDA-OP-CO-01
Rev. No.
00
Issued by
Certification
Office
Page
5
Date
Information on
the quality and
other indicators
of
production
performance
are recorded in
accordance
with workplace
procedures
In cases of
deviations from
specific quality
standards,
causes are
documented
and reported in
accordance
with the
workplace’ s
standards
operating
procedures.
LO3. Engage in quality improvement
Assessment
Criteria
Process
improvement
procedures are
participated in
relative to
workplace
assignment.
Work is carried
out in
accordance
with process
improvement
procedures
Contents





Service
processes and
procedures
Client service
Environmental
regulations
New trends and
technology
awareness
Transparent
Conditions
The students/
learners must
be provided
with the
following:
 Office
supplies
 Forms
 Log book
 Quality
standard
manual
Methodologies



Distance/
Modular
Lecture
Discussion
Assessment
Methods
 Interview
 Written
report
OPERATING PROCEDURE
PROGRAM REGISTRATION
Performance of
operation or
quality of
product of
service to
ensure
customer
satisfaction is
monitored
Document Code
TESDA-OP-CO-01
Rev. No.
00
Issued by
Certification
Office
Page
Date
6
OPERATING PROCEDURE
PROGRAM REGISTRATION
Document Code
TESDA-OP-CO-01
Rev. No.
00
Issued by
Certification
Office
Page
7
Date
Unit of Competency:
PERFORM COMPUTER OPERATIONS
Module Title:
PERFORMING COMPUTER OPERATIONS
Module Descriptor:
This unit covers the knowledge, skills, attitudes and values
needed to perform computer operations which include
inputting, accessing, producing and transferring data using
the appropriate hardware and software.
Nominal Duration:
5 hours
Summary of Learning Outcomes:
LO1. Assess quality of received materials
LO2. Assess own work
LO3. Engage in quality improvement
Details of Learning Outcomes:
LO1. Assess quality of received material
OPERATING PROCEDURE
PROGRAM REGISTRATION
Unit of Competency:
Module Title:
Module Descriptor:
Nominal Duration:
Document Code
TESDA-OP-CO-01
Rev. No.
00
Issued by
Certification
Office
Page
8
Date
Maintain an effective relationship with clients/
customers
Maintaining an effective relationship with
clients/ customers
This module covers the knowledge, skills and
attitudes required in building and maintaining an
effective relationship with clients, customers and
the public. It involves maintaining professional
image, meeting client’s requirements, and building
credibility with customers
4 hours
SUMMARY OF LEARNING OUTCOMES:
LO1. Maintain a professional image
LO2. Meet client/customer requirements
LO3. Build credibility with customers/clients
Details of Learning Outcomes
LO1. Maintain a professional image
Assessment
Contents
Conditions
Criteria
Uniform and
 Stance
The
personal
 Posture
students/learners
grooming is
 Body
must be provided
maintained in
language
with the following:
accordance with
 Grooming
 Access to
established
 Standing
workplace
policies and
orders
location or
procedures

simulated
Stance, posture,
policy and
workplace
body language,
procedures
environment
and other
 Materials
personal
relevant to the
presence is
unit
maintained
Methodologies




Modular/
Distance
Learning
Lecture
Discussion
Group work
Assessment
Methods
 Written Test
 Interview
 Demonstration
with
questioning
OPERATING PROCEDURE
PROGRAM REGISTRATION
according
to
required
standards
Visible work area
is kept tidy and
uncluttered
Equipment are
stored according
to assignment
requirement

Document Code
TESDA-OP-CO-01
Rev. No.
00
Issued by
Certification
Office
Page
9
Date
Company
policy and
procedures
LO2. Meet client/customer requirements
Assessment
Contents
Conditions
Criteria
Assignment
The
 Assignment
instructions and
students/learners
instructions
must be provided
post orders are
 Post orders
with the following:
identified and
 Reviewing
understood
 Access to
assignment
according to
workplace
instructions
standard
location or
 Discussion
procedures
simulated
techniques with
Scope to modify
workplace
client/customer
instructions/orders  Implementing
environment
is accomplished in

Materials
required
light of changed
relevant to the
changes
situations
unit
 Referral to
Client
 Company policy
appropriate
requirements are
and procedures
employer/
met according to
 Assignment
personnel
the assignment
instruction
 Clarification of
instructions
client needs
Changes to client’s
and instructions
needs and
requirements are
monitored and
appropriate
action is taken
All communication
with the client or
customer is
cleared and
complied with
Methodologies




Modular/
Distance
Learning
Lecture
Discussion
Group work
Assessment
Methods
 Written Test
 Demonstration
with questioning
OPERATING PROCEDURE
PROGRAM REGISTRATION
Document Code
TESDA-OP-CO-01
Rev. No.
00
Issued by
Certification
Office
Page
10
Date
assignment
requirements
LO3. Build credibility with customers/clients
Assessment
Contents
Conditions
Criteria
Client expectations  Interpersonal
The students/
for reliability,
skills
learners must be
punctuality and
provided with the
 Customer
appearance are
following:
service skills
adhered to
 Telephone
 Company
Possible causes of
etiquette
policy and
client/customer
procedures
 Maintaining
dissatisfaction is
manual
records
identified, dealt
 Appropriate
with and
tools and
recorded
materials
according to
relevant to
employer policy
the unit
Client is fully
 Access to
informed of all
workplace
relevant security
location or
matters in a timely
simulated
manner and
workplace
according to
environment
agreed reporting
procedures
Methodologies
Assessment
Methods
 Modular/  Written Test
Distance
 Interview
Learning
 Demonstration
 Lecture
with
 Discussio
questioning
n
 Group
work
OPERATING PROCEDURE
PROGRAM REGISTRATION
Document Code
TESDA-OP-CO-01
Rev. No.
00
Issued by
Certification
Office
Page
11
Date
Quantities
of
materials and
resources
required
to
complete a work
task
are
estimated
The
time
needed
to
complete a work
activity
is
estimated
Accurate
estimate
for
work completion
are made
Estimate
of
materials and
resources are
reported
to
appropriate
person
LO2. Perform basic workplace calculation
Assessment
Contents
Conditions
Criteria
Calculations to Basic calculations
The
be made are
students/traine
identified
es must be
according to job
provided with
Systems of
requirements
the following
measurement
Correct method
of
calculation
Actual or
identified
simulated
System
and Units of
workplace
units
of measurement
measurement to
be followed are
ascertained
Tools materials
Conversion of units
Calculation
and equipment
needed
to
needed to
complete work
Methodologies
Modular
Distance
Learning
Self-paced
Assessment
Methods
Written test
Demonstration
with oral
questioning
Lecture
Discussion
Demonstration
Number
computed in
self-checked
Basic
accounting
principles and
procedures
OPERATING PROCEDURE
PROGRAM REGISTRATION
tasks
are
performed using
the four-basic
process
of
addition,
division,
multiplication
and subtraction
Calculate whole
fraction,
percentage and
mixed when are
used
to
complete
the
instructions
Number
computed
in
self-checked
and completed
for alignment
Fractions and
decimals
Percentages and
ratios
Document Code
TESDA-OP-CO-01
Rev. No.
00
Issued by
Certification
Office
perform the
required tasks
Page
12
Date
and completed
for alignment
References
and manuals
CBLM
PPE
Basic
accounting
principles
and
procedures
First Aid Kit
Unit of Competency:
DEVELOP AND UPDATE INDUSTRY
KNOWLEDGE
Module Title:
KNOWLEDGE
DEVELOPING AND UPDATING INDUSTRY
OPERATING PROCEDURE
PROGRAM REGISTRATION
Document Code
TESDA-OP-CO-01
Rev. No.
00
Issued by
Certification
Office
Page
13
Date
Module Descriptor:
This unit of competency deals with the knowledge,
skills and attitude required to access, increase and
update industry knowledge.
It includes seek
information on the industry and update industry
knowledge
Nominal Duration:
8hours
Summary of Learning Outcomes:
LO1. Seek information on the industry
LO 2. Update industry knowledge
Details of Learning Outcomes:
LO1. Seek information on the industry
OPERATING PROCEDURE
PROGRAM REGISTRATION
Assessment
Criteria
Sources
of
information on
the industry are
correctly
identified
and
accessed
Information to
assist effective
work
performance is
obtained
in line with job
requirements
Specific
information on
sector of work is
accessed and
updated
Industry
information
is
correctly
applied
to
dayto-day work
activities
Document Code
TESDA-OP-CO-01
Rev. No.
00
Issued by
Certification
Office
Page
Date
Contents
Conditions
Knowledge, Theory,
Practices
and
Systems
Operations
The
students/traine
es must be
provided with
the following
Modular
Distance
Actual or
simulated
workplace
LectureDiscussion
Tools and materials
used in waste
management
LO2. Update industry knowledge
Assessment
Contents
Criteria
Informal and/or Role of individual
formal research staff
is
used
to members
update general
knowledge
of
the industry
Industry information
Updated
knowledge
is sources
shared
with
customers and
colleagues as
14
Methodologies
Assessment
Methods
Written test
Interview
Learning
Self-paced
Tools materials
and equipment
needed to
perform the
required tasks
References
and manuals
CBLM
PPE
First Aid Kit
Conditions
Methodologies
The
students/traine
es must be
provided with
the following
Modular
Distance
Actual or
simulated
workplace
LectureDiscussion
Learning
Self-paced
Role Play
Assessment
Methods
Written test
Demonstration
with oral
questioning
OPERATING PROCEDURE
PROGRAM REGISTRATION
appropriate and
incorporated
into day-today
working
activities
Document Code
TESDA-OP-CO-01
Rev. No.
00
Issued by
Certification
Office
Page
15
Date
Tools materials
and equipment
needed to
perform the
required tasks
References
and manuals
CBLM
PPE
First Aid Kit
COMMON
COMPETENCIES