ENG 105 BUSINESS ENGLISH (BUSINESS LETTER)
Quiz 1: 10 marks (word Limit Around 200 words)
You are the Manager of a reputed cell phone manufacturing company. Recently you received a
letter from a customer where he complained against your product, he bought a few days ago. He
complained that after using the cell phone for only two days, it started to create problems and
could not be used to make calls or internet surfing. He also expressed his dissatisfaction to face
such a problem with a reputable company like yours. He also would like to be refunded for the
purchase.
Write an apology letter to your customer. You may consider the following points:
(express apology for the defect, what actions you are going to take to satisfy the customers, how
you will compensate the customer’s inconvenience.)
Make it convincing and realistic.
Follow direct or indirect approach. Audience (Times New Roman) Font size 12
SUGGESTED FORMAT (FULL BLOCK) US
The Manager
Write Well Pens Limited
14, Genting Lane
Singapore 349567
Sender’s designation and
address
1 line gap
Date (American Tradition)
nd
22 March, 2021.
1 line gap
Receiver’s name and address
Low Jin Ming
61 Hougang Avenue 7
Singapore 538804
Subject: An apology for a defective pen.
Dear Sir/Ma’am,
1st Paragraph: Opening:
Suggestions: I am writing this letter in connection with, This is to inform
that….., This letter is a piece of information for .……….
(Focus on the purpose of the letter)
1 line gap
2nd Paragraph: Descriptive: Focus on the Case study
1 line gap
1 line gap
Subject (Mandatory)
1 line gap
Salutation
Body



rd
You may use ‘You’ but
occasionally. (Highest 2
times in the whole
document)
Produce original complex
sentences. 60%
Tone should be polite and
formal.
Use passive voice to give it
a more formal look.
Use appropriate register.
3 Paragraph: Descriptive: Focus on case study and your reflection and ending.
10 marks= 200 words (body)

Payment details: Bikash/Nagad/Credit card number/Bank account
Contact number: 011111

Yours faithfully/Sincerely/Regards/Yours truly,
Subscription
1 line gap
JohnWang
John Wang
Manager
Some suggested expressions:
Sender’s specimen signature
Sender’s full name and
designation
a) You may begin your complain letter like this:
Subordinating conjunctions: To be used to produce original complex sentences------Till, until, When,
while, who, what, which, where, whereas, whenever, after, before, since, as, if, whether, unless (if not),
because, that, than, rather than, though, although, provided, lest, even though, as if, however