OUTPATIENT
DEPARTMENT
OUTPATIENT DEPARTMENT
The OPD
Resumes its
operation last
January 4,
2021
OUTPATIENT DEPARTMENT
For the past months the OPD have a
steadily increasing census, and
with a total of 33,101 patients,
services includes; pedia, internal
medicine,
OB-GYN,
General
Surgery, Ophtha, ENT, Dental, Ortho,
Neuro Surgery, TB- DOTS, Rehab,
Diagnostics, and RT-PCR.
OUTPATIENT DEPARTMENT
The Outpatient Department is
following an appointment
basis consultation.
The patient needs to secure
an appointment prior going to
the hospital.
OUTPATIENT DEPARTMENT
JOHN DEAN P.
MACASAET, RN
ICC NURSE SUPERVISOR
OPD SUPERVISOR
OUTPATIENT DEPARTMENT
DULCE A. REYES, RN
ACTING HEAD NURSE
HACT MEMBER
OUTPATIENT DEPARTMENT
IRISH JOCELLE O.
JAVIER, RN
ACTING ASSISTANT HEAD
NURSE
TB DOTS NURSE
OUTPATIENT DEPARTMENT
MARY GRACE M.
BEPINOSO, RN
STAFF NURSE
(SURGERY, NEURO SX & ORTHO)
OUTPATIENT DEPARTMENT
JENSEN T. ABELLON, RN
STAFF NURSE
(INTERNAL MEDICINE)
OUTPATIENT DEPARTMENT
RUBY CUENCA, RN
STAFF NURSE
(DIAGNOSTIC DEPARTMENT–3RD FLOOR)
OPHTHALMOLOGY
ENT
ECG
OUTPATIENT DEPARTMENT
IVY JOY P. FERNANDEZ
NURSING ASSISTANT
OUTPATIENT DEPARTMENT
CRISELDA BENJAMIN
NURSING ASSISTANT
OUTPATIENT DEPARTMENT
DOROTHY VIBAR
NURSING ASSISTANT/
DENTAL AIDE
OUTPATIENT DEPARTMENT
ANNE ABELARDO
OPD CLERK
(RT-PCR & RAT)
NURSE AND NURSE ASSISTANT
COORDINATOR
MS. MARIA RIA
BORDADORA, RN
MR. EJAY
LIPANA
MR. MARK LESTER
OBLIPIAS
MS. JASMIN BARRO
MS. DONNA
VILLE PANADO
OUTPATIENT DEPARTMENT
POLICIES AND PROCEDURES FOR RESUMPTION OF OUT PATIENT SERVICES IN PASIG CITY CHILDREN’S HOSPITAL-CHILD’S HOPE/PASIG CITY COVID FACILITY
Objectives
1. To establish an organized and
efficient process of outpatient
consultation for pediatric and
adult patients.
OUTPATIENT DEPARTMENT
POLICIES AND PROCEDURES FOR RESUMPTION OF OUT PATIENT SERVICES IN PASIG CITY CHILDREN’S HOSPITAL-CHILD’S HOPE/PASIG CITY COVID FACILITY
Objectives
2. To provide and ensure quality
service through, wellness,
prevention, ambulatory care
and facilitate patients’ access
to hospital outpatient services.
POLICIES AND PROCEDURES FOR
RESUMPTION OF OUT PATIENT SERVICES IN
PASIG CITY CHILDREN’S HOSPITAL-CHILD’S
HOPE/PASIG CITY COVID FACILITY
OUTPATIENT DEPARTMENT
POLICIES AND PROCEDURES FOR RESUMPTION OF OUT PATIENT SERVICES IN PASIG CITY CHILDREN’S HOSPITAL-CHILD’S HOPE/PASIG CITY COVID FACILITY
Procedures
A.Patient Appointment and Consultation
•The PCCH-Outpatient Department’s operating hours is from 8 am to 5 pm
Monday to Friday with designated schedule for symptomatic cases and
follow up consultation.
•Services include: medical consultation for specialty and subspecialty
cases , diagnostic test (laboratory, Covid-19 RT- PCR, Imaging, EEG, ECG),
Dental Clinic, and TB DOTS.
OUTPATIENT DEPARTMENT
POLICIES AND PROCEDURES FOR RESUMPTION OF OUT PATIENT SERVICES IN PASIG CITY CHILDREN’S HOSPITAL-CHILD’S HOPE/PASIG CITY COVID FACILITY
Procedures
A.Patient Appointment and Consultation
•The OPD is located at the Ground Floor, with extension in the 3rd floor for
specialty and diagnostic services including Ophtha, ENT, Dental consult,
EEG and ECG procedures.
•A designated swabbing and phlebotomy area is provided for patients.
OUTPATIENT DEPARTMENT
POLICIES AND PROCEDURES FOR RESUMPTION OF OUT PATIENT SERVICES IN PASIG CITY CHILDREN’S HOSPITAL-CHILD’S HOPE/PASIG CITY COVID FACILITY
Procedures
A.Patient Appointment and Consultation
•The PCCH-Outpatient department target patients are the following:
a. Old and New Adult and Pediatric patients
b. Adult and Pediatric patients discharged from the Covid Facility
•The PCCH-Outpatient Department will follow a strict appointment basis
for face to face consultation through a designated telephone number.
Walk in patients are not encouraged.
OUTPATIENT DEPARTMENT
POLICIES AND PROCEDURES FOR RESUMPTION OF OUT PATIENT SERVICES IN PASIG CITY CHILDREN’S HOSPITAL-CHILD’S HOPE/PASIG CITY COVID FACILITY
Procedures
A.Patient Appointment and Consultation
•The PCCH-Outpatient Department’s designated telephone number
(8)6432222 local 107 will be utilized for the purpose of:
a. Setting up an appointment schedule for patients (both for new and
discharged patients)
b. Screening and triaging patients prior to hospital entry and actual
patient
visit.
The OPD telephone number is strictly for setting up an OPD appointment
and not to be used for patient’s medical management.
OUTPATIENT DEPARTMENT
POLICIES AND PROCEDURES FOR RESUMPTION OF OUT PATIENT SERVICES IN PASIG CITY CHILDREN’S HOSPITAL-CHILD’S HOPE/PASIG CITY COVID FACILITY
Procedures
A.Patient Appointment and Consultation
•Patients deemed with moderate to severe symptoms, clinically unstable
will be advised urgent ER consult.
•Follow up patients from the ward are advised to call the OPD a day prior to
their scheduled date of follow up and are requested to bring discharge
instructions forms, results of latest RT-PCR test and Symptom Monitoring
Sheet on the day of follow up consultation
•Guardian of newborn patients are also required to bring the results of RTPCR test of both mother and newborn.
OUTPATIENT DEPARTMENT
POLICIES AND PROCEDURES FOR RESUMPTION OF OUT PATIENT SERVICES IN PASIG CITY CHILDREN’S HOSPITAL-CHILD’S HOPE/PASIG CITY COVID FACILITY
Procedures
A.Patient Appointment and Consultation
•Only one (1) companion per patient is allowed.
•Consideration is given for patients who are non-ambulatory, oxygen
requiring, person with disability.
•A Triage area is located at the OPD entrance. The Triage Officer will screen
the patient for signs and symptoms related to Covid-19, possible exposure
to Covid-19 case , get vital signs and a brief history of the patient’s present
illness and chief complaint.
OUTPATIENT DEPARTMENT
POLICIES AND PROCEDURES FOR RESUMPTION OF OUT PATIENT SERVICES IN PASIG CITY CHILDREN’S HOSPITAL-CHILD’S HOPE/PASIG CITY COVID FACILITY
Procedures
A.Patient Appointment and Consultation
•Separate waiting area is provided for non-Covid and Covid suspect
patients.
Adequate ventilation, social distancing and droplet precaution must be
observed at all times.
•Patients requiring hospital admission will be endorsed to the emergency
room for stabilization and initial medical management.
•A One-Way flow for patients and staff with clear signage of directions n \
going to the clinic should be posted.
•Consultation time should be kept at minimum to limit exposure.
OUTPATIENT DEPARTMENT
POLICIES AND PROCEDURES FOR RESUMPTION OF OUT PATIENT SERVICES IN PASIG CITY CHILDREN’S HOSPITAL-CHILD’S HOPE/PASIG CITY COVID FACILITY
Procedures
B. Infection Control
Negative Pressure and High Efficiency Particulate Air (HEPA) filters are
installed on the OPD. General cleaning and disinfection must be done
twice a day especially “high touch” areas during lunch break and after
OPD operating hours. Disinfection using UV light is scheduled at least once
monthly.
OUTPATIENT DEPARTMENT
POLICIES AND PROCEDURES FOR RESUMPTION OF OUT PATIENT SERVICES IN PASIG CITY CHILDREN’S HOSPITAL-CHILD’S HOPE/PASIG CITY COVID FACILITY
Procedures
B. Infection Control
1.Triage Area
a.Triage Officer to wear appropriate PPE ( mask, goggles or face shield cap
and gown)
OUTPATIENT DEPARTMENT
POLICIES AND PROCEDURES FOR RESUMPTION OF OUT PATIENT SERVICES IN PASIG CITY CHILDREN’S HOSPITAL-CHILD’S HOPE/PASIG CITY COVID FACILITY
Procedures
B. Infection Control
OPD Waiting Area
(Extraction Area)
2.Waiting Area
a.Physical distancing must be observed all
the times.
b.No Mask, No Face Shield, No consult policy is
implemented.
OPD Waiting Area
(Asymptomatic)
c.Everyone should always be reminded of the
cough etiquette.
d.Adequate ventilation should be maintained
OPD Waiting Area
(Symptomatic)
OUTPATIENT DEPARTMENT
POLICIES AND PROCEDURES FOR RESUMPTION OF OUT PATIENT SERVICES IN PASIG CITY CHILDREN’S HOSPITAL-CHILD’S HOPE/PASIG CITY COVID FACILITY
Procedures
B. Infection Control
3.Hand hygiene
a.Hand hygiene tools such as alcohol bottles
or pumps, alcohol based hand rubs, and hand
soaps will be installed on entry points.
OUTPATIENT DEPARTMENT
POLICIES AND PROCEDURES FOR RESUMPTION OF OUT PATIENT SERVICES IN PASIG CITY CHILDREN’S HOSPITAL-CHILD’S HOPE/PASIG CITY COVID FACILITY
Procedures
B. Infection Control
4.Disinfection Protocol
a.Items in contact with the patient must be cleansed after each consultation.
b.Each patient will be encouraged and instructed to bring their own blanket or
towel to be used during physical examination.
c.Disinfecting wipes/ alcohol based rubs must be readily available at all times.
OUTPATIENT DEPARTMENT
POLICIES AND PROCEDURES FOR RESUMPTION OF OUT PATIENT SERVICES IN PASIG CITY CHILDREN’S HOSPITAL-CHILD’S HOPE/PASIG CITY COVID FACILITY
Procedures
B. Infection Control
5.Clerk counter
a.Facemask and goggles or face shield, cap and gown are the minimum PPE for
the OPD Clerks.
b.HEPA filter must be installed at the Clerk’s counter.
OUTPATIENT DEPARTMENT
POLICIES AND PROCEDURES FOR RESUMPTION OF OUT PATIENT SERVICES IN PASIG CITY CHILDREN’S HOSPITAL-CHILD’S HOPE/PASIG CITY COVID FACILITY
Procedures
B. Infection Control
6.Physician’s Consultation area
a.Negative Pressure is installed on consultation areas. In the
absence of negative pressure, HEPA filters and acrylic barriers
are utilized for droplet precaution.
b.Physicians to wear appropriate personal protective equipment
(PPE) with separate sets for morning and afternoon
consultation
c.Change of gloves and hand washing after each patient contact
d.Surface disinfection (consultation table, chairs, examination
bed, & doorknobs) must be done after each patient
consultation.
OUTPATIENT DEPARTMENT
POLICIES AND PROCEDURES FOR RESUMPTION OF OUT PATIENT SERVICES IN PASIG CITY CHILDREN’S HOSPITAL-CHILD’S HOPE/PASIG CITY COVID FACILITY
Procedures
B. Infection Control
7. A designated donning and doffing area will be provided for all OPD staff.
Donning and Doffing Area
OUTPATIENT DEPARTMENT
POLICIES AND PROCEDURES FOR RESUMPTION OF OUT PATIENT SERVICES IN PASIG CITY CHILDREN’S HOSPITAL-CHILD’S HOPE/PASIG CITY COVID FACILITY
Procedures
B. Infection Control
8. Physical distancing and cough etiquette must likewise be observed among OPD
personnel. Any form of gathering inside the OPD premises is not allowed.
9. Personnel from other areas of the hospital are not allowed to enter the OPD premises
to prevent cross contamination.
OUTPATIENT DEPARTMENT
POLICIES AND PROCEDURES FOR RESUMPTION OF OUT PATIENT SERVICES IN PASIG CITY CHILDREN’S HOSPITAL-CHILD’S HOPE/PASIG CITY COVID FACILITY
Procedures
C. Quarantine Procedures for OPD Staff
1.Routine mandatory testing of OPD staff is required as recommended by the
Infection Control Committee (ICC).
2.All OPD personnel manifesting with symptoms related to Covid-19 must
notify the Infection Control Committee (ICC), undergo mandatory quarantine
and Covid-19 RT-PCR test.
3. In case that an OPD personnel tested positive for Covid-19, the OPD premises
will undergo disinfection.
OUTPATIENT DEPARTMENT
POLICIES AND PROCEDURES FOR RESUMPTION OF OUT PATIENT SERVICES IN PASIG CITY CHILDREN’S HOSPITAL-CHILD’S HOPE/PASIG CITY COVID FACILITY
Procedures
D. Management of Pediatric Patients
1. Pediatrics with Covid and Non Covid concerns will be seen at the OPD for
medical consultation following the designated schedule.
2. A separate waiting area is provided for patients with Covid and Non Covid
concerns.
3. Initial medical management and diagnostic work up for Covid suspects
includes Covid 19 RT-PCR, Chest Xray and other blood tests as deemed
necessary.
OUTPATIENT DEPARTMENT
POLICIES AND PROCEDURES FOR RESUMPTION OF OUT PATIENT SERVICES IN PASIG CITY CHILDREN’S HOSPITAL-CHILD’S HOPE/PASIG CITY COVID FACILITY
Procedures
D. Management of Pediatric Patients
4.Appropriate referral to Infection Control Committee (ICC) and City
Epidemiological and Surveillance Unit (CESU) for contact tracing must be
accomplished.
Personal information of all patients assessed as Covid Suspect will be endorsed
to the Social Service for coordination to CESU.
OUTPATIENT DEPARTMENT
POLICIES AND PROCEDURES FOR RESUMPTION OF OUT PATIENT SERVICES IN PASIG CITY CHILDREN’S HOSPITAL-CHILD’S HOPE/PASIG CITY COVID FACILITY
Procedures
E. Management of Adult Patients
1. Adult patients with Covid and Non-Covid concerns will be seen at the OPD for
medical consultation following the designated schedule.
2. A separate waiting area is provided for patients with Covid and Non Covid
concerns.
3. Initial medical management and diagnostic work up for Covid suspects
includes Covid 19 RT-PCR, Chest Xray and other blood tests as deemed
necessary.
OUTPATIENT DEPARTMENT
POLICIES AND PROCEDURES FOR RESUMPTION OF OUT PATIENT SERVICES IN PASIG CITY CHILDREN’S HOSPITAL-CHILD’S HOPE/PASIG CITY COVID FACILITY
Procedures
E. Management of Adult Patients
4. Medical treatment for existing and pre existing medical condition will be
provided. Appropriate referral to subspecialty services will be carried out if
deemed necessary.
5. A prescription, detailed discharge instructions and will be provided to the
patient.
6. A date of follow up schedule (if necessary) will also be provided.
OUTPATIENT DEPARTMENT
POLICIES AND PROCEDURES FOR RESUMPTION OF OUT PATIENT SERVICES IN PASIG CITY CHILDREN’S HOSPITAL-CHILD’S HOPE/PASIG CITY COVID FACILITY
Schedule of Medical Consultation
Phone Triage
APPOINTMENT SLIP
TRACER FORM
VITAL FORM FORM
OPD TB DOTS Clinic
ENT CLINIC
EEG ROOM
DENTAL CLINIC
OPHTHA ROOM
OPD Extraction Area
OPD Treatment Area
CHILD PROTECTION UNIT
OPD Clean
Surgery Room
Swabbing Area
THANK YOU