Syllabus MGT 3332 (online) – Spring 2024 – 8 Week I
Operations and Supply Chain Management
The AACSB accredited Davies College of Business provides reality-based education that enables a diverse student body
to advance intellectually, professionally, and financially. We create student-focused learning environments and engage in
predominantly applied research that contributes to educational excellence, and business and industry practices.
Instructor: Farzin Khaleghian
Email: khaleghianf@uhd.edu
Virtual Office Hour: Tuesday 6:00PM - 7:00PM via Zoom: https://uhd.zoom.us/j/85726222003
Passcode: MGT3332! by appointment
Course Number: MGT 3332 Operations and Supply Chain Management
CRNs: 22066, 22115, 26298, 26546
Course Description:
This course provides a comprehensive introduction to operations management with practical applications in both
manufacturing and service industries. By delving into the broader context of supply chain management, students
will explore how value creation is achieved through the seamless integration of goods, services, and information
production and distribution. Key topics encompassed include probability and statistics, breakeven analysis,
product/process design, queuing, forecasting, project management, inventory and quality management, and the
strategic considerations of facility location, layout, and distribution.
Learning Objectives:
Upon successful completion of this course, students will:
 Understand the business problem, and identify the right techniques for creating value across products,
services, and information.
 Formulate and Solve Problems related to the integration of production and distribution of goods, services,
and information, employing computer software and spreadsheets.
 Apply Operations Management Techniques within the broader framework of supply chain management,
enabling them to make informed business decisions in real-world scenarios.
 Develop and Demonstrate Skills in analysis, inference, and evaluation through group projects,
culminating in effective written or oral presentations.
Textbook & Course Materials:
Required Textbook: Operations Management, 14th Ed. by William Stevenson, McGraw Hill, 2020.
 Students must purchase access to E-book and Connect (Combo) through course Canvas site.
 You will get two weeks free courtesy access, but must purchase afterward. No hardcover textbook required
(unless you prefer hardcopy and willing to pay extra).
 Scientific Calculator Required: TI-83 or TI-84 or above (Apps. Wabbitemu for Android and GraphNCalc83 for
iPhone (free)). Students cannot use Phone app. for tests.
Note: Students are free to purchase the required textbook from any retailer, including independent and online
retailers. There is no obligation to buy from a university-affiliated bookstore.
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Course Format:
This fully online course is structured to offer an engaging and comprehensive learning experience. Online sessions will
be a blend of direct instruction (videos), self-paced individual tasks with deadlines (homework and project), and small
group activities using Canvas, a web-based learning management system. Canvas is accessed via myUHD (or
https://canvas.uhd.edu). The course will encompass a variety of teaching methods and activities:
Weekly Sessions:
Each week, you will explore new concepts and material through a blend of:
 Direct Instruction: Lecture videos will introduce and explain key topics.
 Self-Paced Learning: Individual tasks such as homework and projects will allow you to delve deeper at your
own pace.
 Group Activities: Small group and whole-class activities will encourage collaboration and application of
concepts.
Expectations:
In this course format, you are expected to:
 Complete Homework Online: Assignments will be available online, with specific deadlines.
 Prepare for Class: Gain foundational understanding of new concepts and materials by watching lecture
videos, reading the guided materials, and completing required activities.
 Engage in Discussions: Participate actively in online discussions to deepen your understanding of important
course topics and apply what you have learned.
 Ask Questions: If you encounter challenges with the material, raise specific questions in the online forum for
guidance and clarification.
Interactive Learning Environment:
This course emphasizes an active learning approach that encourages discussions, analysis, and application of the
subject matter. Your active participation, curiosity, and thoughtful engagement will contribute to a rewarding and
dynamic learning experience.
Teaching Philosophy:
As defined by UHD, this course is: asynchronous class as a fully online class without set meeting times; In this class,
learning will be accomplished through extensive engagement of faculty and students through video lectures,
homework, discussion forums, and team projects. The course offers an interactive, participatory learning environment
where we will discuss, post messages, dialogue and exchange views and ideas about the course content and other
issues that emerge throughout the course. Your open-minded, honest, and respectful participation is critical to creating
a classroom in which we all feel comfortable sharing our views, our experience, and our knowledge such that we can
all learn from each other.
Prerequisites:
Prerequisites ARE NOT optional, prerequisites are requirements or courses that must be completed PRIOR to taking
this course. The pre-requisite(s) for this course are described in the UHD catalog course description as: MGT 3301,
STAT2305 or equivalent (e.g., STAT 3309) with a C or better. It is the students' responsibility to insure that they meet
the prerequisites prior to enrollment in this course. If the student enrolls and does not meet the prerequisites he or she
may be administratively withdrawn from the course at any time. The administrative withdrawal will result in NO
REFUND of tuition and fees because it appears that the student knowingly enrolled in the course in violation of the
Catalog requirements. Any variance in prerequisite requirements or this policy must be obtained in writing from the
Department Chair prior to enrollment in this course.
Course Requirements:
Individual Homework Assignments
Nature: Online homework assigned throughout the semester.
Weight: 20% of the semester grade.
Importance: Critical for understanding course material and preparing for exams and team assignments.
Platform: McGraw Hill Connect.
Deadlines: According to the class calendar.
Note: No extensions or make-ups are possible for homework assignments.
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Course Project Assignments
Nature: One group project assignment involving extensive Excel-based data analysis.
Weight: 20% of the final grade.
Team Collaboration: All members must work on all parts of the projects individually, comparing results for accuracy.
Submission: Word file and Excel files via Canvas by one team member.
Teams: Self-enrolled within the first two weeks of the semester.
Late Penalty: 10% deduction per day; no submissions accepted after 3 days.
Details: Further information will be posted on the course website.
Exams and Makeup Policy
Exams: 2 midterm exams and final exam (total of 3 exams).
Monitoring: Camera monitored, recorded, and uploaded to ensure academic integrity.
Requirements: Good internet connection, camera, enabled computer, and Respondus lockdown browser.
No Excuses: No hardware/software/connectivity excuses accepted for failure to record and upload the exam session.
Failure results in a zero grade.
Makeup Policy: No makeup exams. Final exam grade can replace the midterm grade if it improves the student's
average.
Format: True/False (TF), Multiple Choice (MC), and problems; MC and TF questions will closely resemble
homework assignments.
Threaded Discussions (TD) Requirements
Engagement in online discussions is an integral part of the learning process in this course. Your active participation in
weekly threaded discussions will enhance your understanding and provide valuable insights.
Discussion Timeline:
Opening Time: Discussions will open at 12:01 am CT on Monday.
Closing Time: All discussions will close at 11:59 P.M. CT on Sunday.
Make-Up: There is absolutely no make-up on weekly TD, and it counts 15% toward your final semester average.
Grading Criteria:
Frequency - Regular and meaningful engagement:
Minimum Participation: One initial post and two responses to other students for each graded topic.
Original Contributions: Do not copy-and-paste from internet sites; share in your own words and provide
references when using outside content.
Word Count: Each response should be between 150 – 350 words.
Quality - Thoughtful and insightful contributions:
Providing Additional Information: Share relevant facts, insights, or clarifications.
Building on Others' Comments: Respond constructively to others' posts.
Explaining Concepts: Offer clear explanations or methods to assist classmates.
Persuasive Arguments: Present reasoned viewpoints on various topics.
Personal Experiences: Relate your own experiences as they connect to the topic.
Active Participation:
A successful student actively engages in the discussion areas. Your thoughtful participation will help create a dynamic
and interactive online learning environment. It's not just about the quantity but the quality and relevancy of your
contributions that will make the difference in your learning experience.
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Discussion board rubric:
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Grading
Task
Weigh
t
Homework (Online via McGraw Hill Connect)
Due Dates are listed in Detailed Class Calendar
Semester Project
Forecasting Project Due Date: Midnight Saturday Mar. 2
Peer Evaluation Due Date: Midnight Sunday Feb. 18
Weekly Threaded Discussions (Online through Canvas)
Test I- Online Exam via Canvas-Respondus Lockdown Browser (Date: Feb. 11 8:00 am – 11:59 pm)
Test II- Online Exam via Canvas-Respondus Lockdown Browser (Date: Feb. 25 8:00 am – 11:59 pm)
Final Exam- Online Exam via Canvas -Respondus Lockdown Browser(Date: Mar. 01 8:00 am – Mar. 02 11:59 pm)
Total
Scale
Grade
90-100%
A
80-89.9%
B
70-79.9%
C
60-69.9%
D
0-59.9%
F
20%
15%
10%
5%
10%
15%
15%
25%
100%
Course Policies & Procedures:
Late Work: Homework is completed online and system will not allow access after due date. So no late homework
possible. The penalty for late projects is 10% grade reduction (for all team members) per 24 after midnight of the due
date. There will be no make-up or retake on exams. The final exam grade will replace the lowest exam grade if it helps
student’s semester average.
Feedback Policy:
The projects and exams are graded within one week after due date. Students must contact the Faculty regarding any issues
or questions on all assignments.
Participation Policy:
Online class participation through Q&A and TD is critical due to nature of this course. The instructor will answer questions
on homework or projects in designated Q&A discussion area for selected quantitative. Teamwork participation is critical
to the success of your team projects and peer evaluation is used for such purpose. All team members must do all parts of
the projects and non-contributing members may be dropped from the team and as a result must do the project individually
with 20% grade reduction.
Important: Your failure to engage course material or make contact with faculty to adequately explain your
absence by the 10th class calendar day of the semester will result in your being administratively dropped from this
course. Being dropped from this course may affect your enrollment status and/or your financial aid eligibility.
Campus Services:
Please note that tutoring will be provided for this class. Please visit the COB Tutoring website for more information.
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https://www.uhd.edu/academics/business/centers-institutes/Pages/business-tutoringcenter.aspx
Technology:
Students are not required to have advanced technology training or skills to succeed in the class. However, they should feel
confident in navigating typical online websites and using Microsoft Word and Excel software for submitting written
assignments. Technology difficulties leading to late coursework submissions will not be considered an appropriate excuse.
It is the student's responsibility to ensure they have appropriate equipment and a reliable connection at all times to actively
participate in the class.
Students should have access to a desktop or laptop computer with an up-to-date Windows or macOS operating system,
utilizing the latest versions of Microsoft Edge, Google Chrome, or Firefox browsers. A built-in or add-on webcam is
required for exam proctoring tools (McGraw Hill Proctorio Lockdown). Chromebooks and certain tablets may not be
compatible with test proctoring tools like Respondus Lockdown Browser.
If facing technological challenges, students should communicate with their instructor promptly and seek assistance from
the UHD IT support center to explore possible solutions. If encountering any issues with McGraw Hill Connect tests, it is
advised to resolve them with the McGraw Hill Connect help desk at 1-800-331-5094 before the exam week, as last-minute
assistance may not be available.
Important UHD Policies
https://www.uhd.edu/academics/Pages/UHD-Common-Course-Syllabus-Policies.aspx
End-of-Course Student Surveys (IDEA):
During the last week of the course, you will be asked to complete an end of course survey. The university uses a third
party called IDEA (located in Manhattan, Kansas) to administer these surveys. IDEA is used by more than 380 colleges
and universities nationwide. Your responses in the survey are anonymous.
The survey will ask you to rate your progress on 13 objectives. Sometimes students wonder “Why am I asked to rate my
progress on objectives that are not relevant to my course?” This is done intentionally as IDEA focuses on what the course
intends to achieve (what goals the instructor targeted) and on what you learned. Items not relevant to this course are most
likely not targeted by your instructor, so you are not expected to do well on every item.
Your thoughtful and honest responses to the survey are extremely important. We learn best what works, and what doesn’t,
by listening to our students. The survey is your chance to “talk to us” to help us improve.
Syllabus Subject to Change:
This syllabus is tentative and subject to change at faculty’s discretion. Changes, if any, will be announced on timely
manner.
Course Calendar:
The Course calendar below contains only the general outline of the activities and assignments that you are responsible for
each week. Specific instructions for each week are provided in Blackboard.
Detailed Class Calendar (Tentative subject to change at instructor’s discretion)
Date
Topic
Reading Assignment
Week 1
Jan. 16
Introduction to OM and SCM
Productivity
Week 2
Jan. 22
Forecasting
Project Teams Formed
Forecasting Project Assigned
Chapters 1, 2, 3 homework due on Sunday Jan.28
Review Chapter 1 Video Lecture
Review Chapter 2 Video Lecture
Self-Introduction Discussion
Review Chapter 3 Video Lecture
Contribute to Week 2 Discussions
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Week 3
Jan. 29
Product and Service Design
Capacity Planning
Chapters 4, 5 homework due on Sunday Feb. 4
Review Chapter 4 Video Lecture
Review Chapter 5 Video Lecture
Contribute to Week 3 Discussions
Week 4
Feb. 5
Process Selection and Facility Layout
Location Planning
Test I:
online via Canvas (Respondus lockdown browser)
Feb. 11 8:00 am – midnight
Chapters 6, 8 homework due on Sunday Feb. 11
Quality Management
Statistical Quality Control
Chapters 9, 10 homework due on Sunday Feb. 18
Forecasting Project Due on Sunday Feb. 18
Review Chapter 6 Video Lecture
Review Chapter 8 Video Lecture
Review for Test I
Chapters 1,2,3,4,5
Week 6
Feb. 19
Inventory Management
JIT and Lean production
Supply Chain Management
Chapters 12, 14, 15 homework due on Sunday Feb. 25
Test II:
online via Canvas (Respondus lockdown browser)
Feb. 25 8:00 am – midnight
Review Chapter 12 Video Lecture
Review Chapter 14 Video Lecture
Review Chapter 15 Video Lecture
Review for Test II
Chapters 6,8,9,10
Week 7
Feb. 26
Project Management
Chapter 17 homework due on Thursday Feb. 29
Peer Evaluations Due on Saturday Mar. 2
Review Chapter 17 Video Lecture
Review for Final Exam
Mar. 2
Final Exam:
online via Canvas (Respondus lockdown browser)
Mar. 01 8:00 am - Mar. 02 midnight
Comprehensive Final Exam
Week 5
Feb. 12
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Review Chapter 9 Video Lecture
Review Chapter 10 Video Lecture
Contribute to Week 5 Discussions