TABLE OF CONTENTS
CHAPTER 1 ............................................................................................................... 01
INTRODUCTION AND THEORETICAL FRAMEWORK ................................ 01
1) INTRODUCTION AND THEORETICAL FRAMEWORK ............................................................... ..02
1.1) PERCEPTION ......................................................................................................................................02
1.1.2) Perception – A Complex Process ............................................................... 02
1.1.3) Perceptual Selection ................................................................................... 02
1.1.4) Perceptual Organization ............................................................................. 03
1.1.5) Perceptual Interpretation ............................................................................ 04
1.2) WORKPLACE AND WORK ENVIRONMENT ..............................................................................04
1.3) ORGANIZATIONAL COMMITMENT .............................................................................................07
1.4) LITERATURE REVIEW.....................................................................................................................10
1.4.1) Employees’ Perception In The Workplace ................................................. 10
1.4.2) Factors In The Work Environment............................................................. 14
1.4.2.1) Communication In The Workplace ..................................................... 17
1.4.2.2) Participation In The Workplace .......................................................... 19
1.4.2.3) Work Design And Work Setting ......................................................... 20
1.4.2.4) Person-Environment Fit (P-E Fit) ....................................................... 22
1.4.2.5) Person-Group Fit (P-G Fit) ................................................................. 23
1.4.3) Employees’ Commitment In The Workplace............................................. 24
CHAPTER 2 ............................................................................................................... 26
RESEARCH METHODOLOGY ............................................................................. 26
2) RESEARCH METHODOLOGY ........................................................................................................... 27
2.1) OBJECTIVES OF THE PROJECT WORK ...................................................................................... 27
2.2) RESEARCH DESIGN ........................................................................................................................ 27
2.3) HYPOTHESIZED RESEARCH MODEL ......................................................................................... 27
2.4) SCOPE OF THE PROJECT WORK .................................................................................................. 28
2.5) LIMITATIONS OF THE PROJECT WORK .................................................................................... 28
2.6) NATURE OF DATA .......................................................................................................................... 29
2.7) POPULATION AND ITS SAMPLE SIZE ......................................................................................... 29
2.8) HYPOTHESES .................................................................................................................................... 29
2.9) STATISTICAL TECHNIQUES.......................................................................................................... 30
2.10) MANAGERIAL USEFULNESS OF THE PROJECT WORK ...................................................... 30
CHAPTER 3 ............................................................................................................... 31
COMPANY PROFILE .............................................................................................. 31
3) COMPANY PROFILE ........................................................................................................................... 32
3.1) ABOUT TVS & SONS .................................................................................................................... 32
3.2) BRIEF HISTORY OF TVS & SONS .............................................................................................. 33
3.3) SALES DIVISION HIERARCHY OF TVS & SONS .................................................................... 35
3.4) SERVICE DIVISION HIERARCHY OF TVS & SONS ............................................................... 37
3.5) HUMAN RESOURCES MANAGEMENT OF TVS & SONS ...................................................... 39
3.6) FINANCIAL PERFORMANCE OF TVS & SONS ........................................................................ 39
3.7) SWOT ANALYSIS OF TVS & SONS ......................................................................................... 40
CHAPTER 4 ............................................................................................................... 41
DATA ANALYSIS ..................................................................................................... 41
4) DATA ANALYSIS ................................................................................................................................ 42
4.1) DESCRIPTIVE STATISTICS ............................................................................................................ 42
4.2) INFERENTIAL STATISTICS ............................................................................................................ 50
4.2.1) Correlation between employees’ perceptions of the work environment and
Task Significance.................................................................................................. 50
4.2.2) Correlation between employees’ perceptions of the work environment and
Problem-Solving Nature of Job ............................................................................ 51
4.2.3) Correlation between employees’ perceptions of the work environment and
Work Conditions................................................................................................... 52
4.2.4) Correlation between employees’ perceptions of the work environment and
Communication in the workplace ......................................................................... 53
4.2.5) Correlation between employees’ perceptions of the work environment and
Role Overload ....................................................................................................... 54
4.2.6) Correlation between employees’ perceptions of the work environment and
their trust in the co-workers .................................................................................. 55
4.2.7) Correlation between employees’ perceptions of the work environment and
their handling of work stress................................................................................. 56
4.2.8) Correlation between employees’ perceptions of the work environment and
the value of feedback about their performance behaviours .................................. 57
4.2.9) Correlation between employees’ perceptions of the work environment and
their perceived values congruence ........................................................................ 58
4.2.10) Correlation between employees’ perceptions of the work environment and
their nature of team environment .......................................................................... 59
4.2.11) Regression analysis .................................................................................. 62
CHAPTER 5 ............................................................................................................... 63
RESULTS AND CONCLUSION.............................................................................. 63
5)
RESULTS AND CONCLUSION ....................................................................................................64
5.1) RESULTS OF THE PROJECT WORK ..............................................................................................64
5.2) CONCLUSION OF THE PROJECT WORK .....................................................................................64
CHAPTER 6 ............................................................................................................... 66
SUGGESTIONS ......................................................................................................... 66
6) SUGGESTIONS TO TVS AND SONS PRIVATE LIMITED ............................................................ 67
BIBLIOGRAPHY ...................................................................................................... 69
APPENDIX ................................................................................................................. 79
LIST OF FIGURES
FIGURE 1.1: THE THREE COMPONENT MODEL OF ORGANIZATIONAL COMMITMENT ...08
FIGURE 2.1: HYPOTHESIZED RESEARCH MODEL ......................................................................... 27
FIGURE 3.1: ORGANIZATIONAL HIERARCHY OF TVS & SONS ................................................. 34
FIGURE 3.2: SALES DIVISION HIERARCHY OF TVS & SONS ..................................................... 35
FIGURE 3.3: SERVICE DIVISION HIERARCHY OF TVS & SONS ................................................. 36
FIGURE 3.4: HUMAN RESOURCES MANAGEMENT OF TVS & SONS ....................................... 38
FIGURE 3.5: SWOT ANALYSIS OF TVS & SONS ............................................................................. 40
FIGURE 4.1.1: GENDER-WISE CLASSIFICATION OF RESPONDENTS ....................................... 42
FIGURE 4.1.2: MARITAL STATUS - WISE CLASSIFICATION OF RESPONDENTS ................... 43
FIGURE 4.1.3: EDUCATION- WISE CLASSIFICATION OF RESPONDENTS ............................... 43
FIGURE 4.1.4: DIVISION- WISE CLASSIFICATION OF RESPONDENTS ..................................... 44
FIGURE 4.1.5: SALARY RANGE-WISE CLASSIFICATION OF RESPONDENTS ........................ 45
FIGURE 4.1.6: AGE-WISE CLASSIFICATION OF RESPONDENTS ............................................... 45
FIGURE 4.1.7: WORK EXPERIENCE OF RESPONDENTS ............................................................... 46
FIGURE 4.1.8: PREFERENTIAL COMMUNICATION MODE OF RESPONDENTS ....................... 46
FIGURE 4.1.9: TIMEFRAME OF PERFORMANCE FEEDBACK FROM COLLEAGUES .............. 47
FIGURE 4.1.10: TIMEFRAME OF PERFORMANCE FEEDBACK FROM SUPERIORS ................ 47
LIST OF TABLES
TABLE 2.1: RELIABILITY ANALYSIS OF INTERVIEW SCHEDULE.............................................. 28
TABLE 4.1.1: DESCRIPTIVE STATISTICS OF WORK ENVIRONMENT FACTORS .................... 48
TABLE 4.1.2: DESCRIPTIVE STATISTICS OF COMMITMENT LEVEL IN THE WORKPLACE.49
TABLE 4.2.1: CORRELATION BETWEEN EMPLOYEES’ PERCEPTIONS OF THE WORK
ENVIRONMENT AND TASK SIGNIFICANCE .............................................................................. 50
TABLE 4.2.2: CORRELATION BETWEEN EMPLOYEES’ PERCEPTIONS OF THE WORK
ENVIRONMENT AND PROBLEM-SOLVING NATURE OF JOB ............................................... 51
TABLE 4.2.3: CORRELATION BETWEEN EMPLOYEES’ PERCEPTIONS OF THE WORK
ENVIRONMENT AND WORK CONDITIONS ............................................................................... 52
TABLE 4.2.4: CORRELATION BETWEEN EMPLOYEES’ PERCEPTIONS OF THE WORK
ENVIRONMENT AND COMMUNICATION IN THE WORKPLACE ........................................... 53
TABLE 4.2.5: CORRELATION BETWEEN EMPLOYEES’ PERCEPTIONS OF THE WORK
ENVIRONMENT AND ROLE OVERLOAD ................................................................................... 54
TABLE 4.2.6: CORRELATION BETWEEN EMPLOYEES’ PERCEPTIONS OF THE WORK
ENVIRONMENT AND THEIR TRUST IN THE CO-WORKERS.................................................... 55
TABLE 4.2.7: CORRELATION BETWEEN EMPLOYEES’ PERCEPTIONS OF THE WORK
ENVIRONMENT AND THEIR HANDLING OF WORK STRESS .................................................. 56
TABLE 4.2.8: CORRELATION BETWEEN EMPLOYEES’ PERCEPTIONS OF THE WORK
ENVIRONMENT AND THE VALUE OF FEEDBACK ABOUT THEIR PERFORMANCE
BEHAVIOURS .................................................................................................................................... 57
TABLE 4.2.9: CORRELATION BETWEEN EMPLOYEES’ PERCEPTIONS OF THE WORK
ENVIRONMENT AND THEIR PERCEIVED VALUES CONGRUENCE ....................................... 58
TABLE 4.2.10: CORRELATION BETWEEN EMPLOYEES’ PERCEPTIONS OF THE WORK
ENVIRONMENT AND THEIR NATURE OF TEAM ENVIRONMENT ......................................... 59
TABLE 4.2.11: REGRESSION MODEL SUMMARY .......................................................................... 60
TABLE 4.2.12: ANOVA ................................................................................................ 60
TABLE 4.2.13: COEFFICIENTS ............................................................................................................. 61