@cambridge_library Contents Introduction 4 Test 1 10 Test 2 32 Test 3 57 Test 4 80 Audioscripts 103 Listening and Reading answer keys 123 Sample Writing answers 131 Sample answer sheets 140 Acknowledgements 144 3 Introduction Prepare for the exam with practice tests from Cambridge Inside you ’ H find four authentic examination papers from Cambridge University Press & Assessment. They are the perfect way to practise - EXACTLY like the real exam. Why are they unique? All our authentic practice tests go through the same design process as the IELTS test. We check eve叩 single part of our practice tests with real students under exam conditions, to make sure we give you the most authentic experience possible. Students can take these tests on their own or with the help of a teacher to familiarise themselves with the exam format, understand the scoring system and practise exam technique. Further information IELTS is jointly managed by the British Council, IDP: IELTS Australia and Cambridge University Press & Assessment. Further information can be found on the IELTS official website at ielts.org. WHAT IS THE TEST FORMAT? IELTS consists of four components. All candidates take the same Listening and Speaking tests. There is a choice of Reading and Writing tests according to whether a candidate is taking the Academic or General Training module. 司应 Academic For candidates wishing to study at undergraduate or postgraduate levels, and for those seeking professional registration . 4 General Training For candidates wishing to migrate to an English-speaking country (Australia, Canada, New Zealand, UK), and for those wishing to train or study bel。w degree level. 1' 在 Introduction The test components are taken in the following order: Listening 4 parts, 40 items, approximately 30 minutes Academic Reading 3 sections, 40 items 60 minutes Academic Writing 2 tasks 60 minutes or General Training Reading 3 sections, 40 items 60 minutes or General Training Writing 2 tasks 60 minutes Speaking 11 to 14 minutes T。tal (Maximum) Test Time 2 hours 44 minutes GENERAL TRAINING TEST FORMAT Listening This test consists of four parts, each with ten questions. The first two parts are concerned with social needs. The first pa「t is a conversation between two speake「s and the second part is a monologue. The final two parts a「e concerned with situations related to educational o「 training contexts. The third pa「t is a conversation between up to four people and the fou「th pa时 is a monologue. A variety of question types is used, including: multiple choice, matching, plan/map/ diagram labelling, form completion, note completion, table completion, flowchart completion , summary completion, sentence completion and short-answer questions. Candidates hear the recording once only and answer the questions as they listen. Ten minutes are allowed at the end for candidates to transfer their answers to the answer sheet. Reading This test consists of 3 sections with 40 questions. The texts are taken from notices, adve「tisements, leaflets, newspapers, instruction manuals, books and magazines. The first section contains texts relevant to basic linguistic survival in English, with tasks mainly concerned with providing factual information. The second section focuses on the work context and involves texts containing more complex language. The third section involves reading more extended texts, with a more complex structure, but with the emphasis on descriptive and instructive rather than argumentative texts. A variety of question types is used, including: multiple choice, identifying information (True/False/Not Given), identifying the writer ’s views/claims (Yes/No/Not Given), matching information, matching headings, matching features, matching sentence endings, sentence 5 Introduction completion, summary completion, note completion, table completion, flowchart completion, diagram-label completion and short-answer questions. Writing This test consists of two tasks. It is suggested that candidates spend about 20 minutes on Task 1, which requires them to write at least 150 words, and 40 minutes on Task 2, which requires them to write at least 250 words. Task 2 contributes twice as much as Task 1 to the Writing score. In Task 1, candidates are asked to respond to a given situation with a letter requesting information or explaining the situation. They are assessed on their ability to engage in personal correspondence, elicit and provide general factual information, express needs, wants, likes and dislikes, express opinions, complaints, etc. In Task 2, candidates are presented with a point of view, argument or problem. They are assessed on their ability to provide general factual information, outline a problem and present a solution, present and justify an opinion, and evaluate and challenge ideas, evidence or arguments. Candidates are also assessed on their ability to write in an appropriate style. More information on assessing the Writing test, including Writing assessment criteria (public version), is available at ielts.org. Speaking This test takes between 11 and 14 minutes and is conducted by a trained examiner. There are three pa「ts: Part 1 The candidate and the examiner introduce themselves. Candidates then answer general questions about themselves, their home/family, their job/studies, their interests and a wide range of similar familiar topic areas. This part lasts between four and five minutes. Part 2 The candidate is given a task card with prompts and is asked to talk on a particular topic. The candidate has one minute to prepare and they can make some notes if they wish, before speaking for between one and two minutes. The examiner then asks one or two questions on the same topic. Part 3 The examiner and the candidate engage in a discussion of more abstract issues which are thematically linked to the topic in Part 2. The discussion lasts between four and five minutes. The Speaking test assesses whether candidates can communicate effectively in English. The assessment takes into account Fluency and Coherence, Lexical Resource, Grammatical Range and Accuracy, and Pronunciation. More information on assessing the Speaking test, including Speaking assessment criteria (public version), is available at ielts.org. 6 Introduction HOW IS IELTS SCORED? IELTS results are reported on a nine-band scale. In addition to the score for overall language ability, IELTS provides a score in the form of a profile for each of the four skills (Listening, Reading, Writing and Speaking). These scores are also reported on a nine-band scale. All scores are recorded on the Test Report Form along with details of the candidate ’s nationality, first language and date of birth. Each Overall Band Score corresponds to a descriptive statement which gives a summa叩 of the English-language ability of a candidate classified at that level. The nine bands and their descriptive statements are as follows: 9 Expert user - Has fully operational command of the language: appropriate, accurate and fluent with complete understanding. 8 Very good user - Has fully operational command of the language with only occasional unsystematic inaccuracies and inappropriacies. Misunderstandings may occur in un臼miliar situations. Handles complex detailed argumentation well. 7 Good user - Has operational command of the language, though with occasional inaccuracies, inappropriacies and misunderstandings 的 some situations. Generally handles complex language well and understands detailed reasoning. 6 Competent user - Has generally effective command of the language despite some inaccuracies, inappropriacies and misunderstandings. Can use and understand fairly complex language, particularly in 臼miliar situations. 5 M。dest user - Has partial command of the language, coping with overall meaning in most situations, though is likely to make many mistakes. Should be able to handle basic communication in own field. 4 Limited user - Basic competence is limited to familiar situations. Has frequent problems in understanding and expression. Is not able to use complex language. 3 Extremely limited user - Conveys and understands on伊 general meaning 的 very Frequent breakdowns in communication occuκ 角miliar situations. 2 Intermittent user - Has great difficulty understanding spoken and written English. 1 Non-user- Essentially has no ability to use the language beyond possibly a few isolated words. 0 Did not attempt the test - Did not answer the questions. 7 Introduction MARKING THE PRACTICE TESTS Listening and Reading The answer keys are on pages 123-130. Each question in the Listening and Reading tests is worth one mark. Questions which require letter I Roman numeral answers For questions where the answers are letters or Roman numerals, you shOl』 Id write only the number of answers required. For example, if the answer is a single letter or numeral, you should write only one answer. If you have written more letters or numerals than are required, the answer must be marked wrong . Questions which require answers in the form of words or numbers • • • • • • • • • • Answers may be written in upper or lower case. Words in brackets are optional - they are correct, but not necessa 叩. Alternative answers are separated by a slash(/) . If you are asked to write an answer using a certain number of wo「ds and/or (a) number(s), you will be penalised if you exceed this. For example, if a question specifies an answer using NO MORE THAN THREE WORDS and the correct answer is 'black leather coat ’, the answer ‘ coat of black leather ’ is incorrect. In questions where you are expected to complete a gap, you should only transfer the necessary missing word(s) onto the answer sheet. For example, to complete ‘ in the .. ' where the correct answer is ‘ morning ’, the answer ‘ in the morning ’ would be incorrect. All answers require correct spelling (including words in brackets). Both US and UK spelling are acceptable and are included in the answer key. All standard alternatives for numbers, dates and currencies are acceptable. All standard abbreviations are acceptable. You will find additional notes about individual answers in the answer key. Writing The sample answers are on pages 131-139. It is not possible for you to give yourself a mark for the Writing tasks. We have provided high-level model answers w「itten by examiners, with commentaries. Additional sample and model answers can be downloaded from the Resource Bank. These sample and model answers will give you an insight into what is required for the Writing test. 8 Introduction HOW SHOULD YOU INTERPRET YOUR SCORES? At the end of each Listening and Reading answer key you will find a chart which will help you assess whether, on the basis of your practice test results, you are ready to take the IELTS test. In interpreting your score, there are a number of points you should bea「 in mind. Your pe「formance in the real IELTS test will be reported in two ways: there will be a Band Score from 1 to 9 for each of the components and an Overall Band Score from 1 to 9, which is the average of your scores in the four components. However, institutions considering your application are advised to look at both the Overall Band Score and the Band Score for each component in order to determine whether you have the language skills needed for a particular course of study or work environment. For example, if you are applying for a course which involves a lot of reading and writing, but no lectures, listening skills might be less impo「tant and a score of 5 in Listening might be acceptable if the Overall Band Score was 7. However, for a course which has lots of lectures and spoken instructions, a score of 5 in Listening might be unacceptable even though the Overall Band Score was 7. Once you have marked your tests, you should have some idea of whether your listening and reading skills are good enough for you to t叩 the IELTS test. If you did well enough in one component, but not in others, you will have to decide for yourself whether you are ready to take the test. The practice tests have been checked to ensure that they are the same level of difficulty as the real IELTS test. However, we cannot guarantee that your score in the practice tests will be reflected in the real IELTS test. The practice tests can only give you an idea of your possible future performance and it is ultimately up to you to make decisions based on your score. Different institutions accept different IELTS scores for different types of courses. We have based our recommendations on the average scores which the majority of institutions accept. The institution to which you are applying may, of course, require a higher or lower score than most other institutions. 9 @cambridge_library Test 1 回国mm PART 1 Questions 1-10 Complete the notes below. Write ONE WORD AND/OR A NUMBER for each answeκ Trans po叫 survey Name: Sadie Jones Year 。f birth: 1991 p。stc。de: 1 ... ... Travelling by bus Date of bus journey: 2 ... Reason for trip: shopping and visit to the 3 … Travelled by bus because cost of 4 ..........….............................. too high Got on bus at 5 .............….........…............... Street Complaints about bus service: - bus today was 6 ....... - frequency of buses in the 7 ...... Travelling by car Goes to the 8 ............………...................... by car Travelling by bicycle Dislikes travelling by bike in the city centre because of the 9 ................ Doesn ’t own a bike because of a lack of 10 …·………………… 10 • 1'1 p. 1231 I 自 p. 1031 Listening PART 2 Questions 11-20 Questions 11-13 Choose the correct lette巧 A, B or C. Becoming a volunteer for ACE 11 Why does the speaker apologise about the seats? ABC They are too small. There are not enough of them . Some of them are ve叩 close together. 12 What does the speaker say about the age of volunteers? ABC The age of volunteers is less important than othe「 factors. Young volunteers a「e less reliable than older ones. Most volunteers are about 60 years old. 13 What does the speaker say about training? ABC It is continuous. It is conducted by a manager. It takes place online. Questions 14 and 15 Choose TWO letters, A-E. Which TWO issues does the speaker ask the audience to consider before they apply to be volunteers? AHRM 俨uvnu』 E their financial situation their level of commitment thei 「 work expe「ience their ambition their availability 11 Test 1 Questions 16-20 What does the speaker suggest would be helpful for each of the following areas of voluntary work? Choose FIVE answers from the box and write the correct letter, A-G, next to Questions 16-20. Helpful things volunteers A experience on stage B original, new ideas C parenting skills D an E retail experience F a good memory G a good level of fitness unde 「standing Area of voluntary w。rk 16 Fundraising 17 Litter collection 18 ‘ Playmates ’ 19 Story club 20 Fi 「st 12 aid •[ '3 p. 123\ \自 p.104[ might 。仔er of food and diet Test 1 Listening Questions PART 3 16-20 Questions 21-30 What does the speaker suggest would be helpful for each of the following areas of Questions 2 丁-26 voluntary work? Choose the correct letter, A , B or C. Choose FIVE answers from the box and write the correct letter, A-G, next to Questions 16-20. Talk 。n j。bs in fashi 。n design 21 What problem did Chantal have at the start of the talk? Helpful things volunteers might 0NÔer A Her view of the speaker was blocked. A experience on stage B She was unable to find an empty seat. B original, new ideas C The students next to her were talking. 22 C and parenting su 「prised to hear about the job market? What were Hugo Chantalskills unde competitive 0 standing ofthan foodit and D anmore It has become useddiet to be. There is more variety in it than they had 「ealised. E retail experience Some areas of it are more exciting than others. F a good memory 23 Hugo and Chantal agree that the speaker ’s message was G a good level of fitness A unfair to them at times. B hard for them to follow. C critical of the indust「y. Area of voluntary w 0 rk 24 What do Hugo and Chantal c「iticise about their school careers advice? 16 Fundraising A when they received the advice 17 BLitter collection how much advice was given C who gave 18 ‘ Playmates ’ the advice A B C 25 their future, Hugo and Chantal disagree on 19 When Story discussing club aid is the best career in fashion. 20 AFi 0 st which B when to choose a career in fashion. C why they would like a career in fashion . 26 How does Hugo feel about being an unpaid assistant? A B C 12 He is realistic about the practice. He feels the p「actice is dishonest. He thinks others want to change the practice. •[ '3 p. 123\ ÿ<•ê p.104[ 13 Test 1 Test 1 Listening Questions PART 3 16-20 Questions 21-30 Questions 27 and 28 What does the speaker suggest would be helpful for each of the following areas of Questions 2 N ÿ letters, 26 Choose TWO A-E. voluntary work? Choose the correct letter, , B or C. Which TWO mistakes didAthe speaker admit she made in her first job? Choose FIVE answers from the box and write the correct letter, A-G, next to ABCDE Questions being 16-20.dishonest to her employe 「 Talkattention 0 n j 0 bsto how in fashi 0 n design paying too much she looked expecting becomehave well at known 21 What problem didtoChantal the start of the talk? Helpful things 0NÔer trying to earn a lot of money volunteers might A Her view of the speaker was blocked. openly A disliking her client experience on stage B She was unable to find an empty seat. B original, new ideas C The students next to her were talking. 29 Hugo and C 30 parenting su 0 prised 22Questions What were and Chantalskills to hear about the job market? anmore unde competitive 0 standing ofthan foodit and D A-E. A ItTWO has letters, become useddiet to be. Choose B There is more variety in it than they had 0 ealised. E retail experience C TWO Some areasofofretail it areinformation more exciting than others. Which pieces do Hugo and Chantal agree would be useful? ABCDE F a good memory 23 Hugo and Chantal people agree that thefashion speakeritems ’s message was the reasons return G a good level of fitness how much time people have to shop for clothes A unfair to them at times. fashion designs people want but can ’t find B hard for them to follow. the best time of year for fashion buying 0 y. C critical of the indust most popular of voluntary w 0 rkfashion sizes Area the 24 What do Hugo and Chantal c 0 iticise about their school careers advice? 16 Fundraising A when they received the advice 17 BLitter collection how much advice was given who gave ’ the advice 18 C‘ Playmates 25 their future, Hugo and Chantal disagree on 19 When Story discussing club aid is the best career in fashion. 20 AFi 0 st which B when to choose a career in fashion. C why they would like a career in fashion . 26 How does Hugo feel about being an unpaid assistant? A B C 12 14 He is realistic about the practice. He feels the p 0 actice is dishonest. He thinks others want to change the practice. •[ → I '3 囚 p. p. 123\ 1231 ÿ<•ê I 自 p.104[ p. 10s1 13 Test 1 Test 1 Listening Listening Questions PART 43 16-20 31-40 PART Questions 21-30 Questions 27 Questions and 28 What does the speaker suggest would be helpful for each of the following areas of Complete Questions 2 notes N ÿ letters, 26 below. Choose the TWO A-E. voluntary work? ONE ONLY for answeκ Write Choose theWORD correct letter, Athe , each B or C. Which TWO mistakes did speaker admit she made in her first job? Choose FIVE answers from the box and write the correct letter, A-G, next to ABCDE Questions being 16-20.dishonest to her employe 0 Talkattention 0 n j 0 bsto how in fashi 0 n design paying too much she looked Elephant translocation expecting becomehave well at known 21 What problem didtoChantal the start of the talk? things volunteers might 0NÔer trying earn aHelpful lot of money Reas。ns f。rto overp。pulati。n at Majete Nati。nal Park A Her viewdisliking of the speaker was blocked. openly her client A experience on stage laws anti-poaching •B strict enforcement She was unable tooffind an empty seat. B breeding original, new ideas The students next to her were talking. •C successful 29 Hugo and C 30 parenting su 0 prised to hear about the job market? 22Questions What were and Chantalskills Problems caused by elephant overp。pulati。n anmore unde competitive 0 standing ofthan foodit and D A-E. A ItTWO has letters, become useddiet to be. Choose • greater competition, causing hunger for elephants B There is more variety in it than they had 0 ealised. E retail experience C Some areas it areinformation more exciting thanpark others. ........................ in the • damage to 31 Which TWO pieces ofof............... retail do Hugo and Chantal agree would be useful? F a good memory ABCDE 23 The Hugo and Chantal people agree that thefashion speakeritems ’s message was the reasons return transl。cati。n pr。cess G a good level of fitness how much time people have to shop for clothes to them times. •A aunfair suitable groupatof elephants fashion designs people wantfrom but the can ’same t find 32 ..... .......... ...............… was B selected hard for them to follow. the best time of year for fashion buying 0 y. C critical of the indust the most popular fashionuse sizes • Area vets park staff of 33 ...............…………….........…. to help guide the of and voluntary w 0 rkmade 24 Whatelephants do Hugo into and an Chantal 0 iticise about their school careers advice? open cplain 16 Fundraising •A elephants immobilised with tranquilisers when theywere received the advice 17 BLitter collection advice given -how thismuch process hadwas to be completed quickly to reduce 34 .. .... . C who gave the advice 18 ‘ Playmates ’ - elephants had to be turned on their 35 ……·” ………………..... to avoid damage 25 their future, Hugo and Chantal disagree on to their lungs 19 When Story discussing club 20 AFi B C which is the’ best career in fashion.had to be monito「ed constantly elephants 36 ...............…………................ aid when to choose a career in fashion. -why tracking devices fitted intofashion the matriarchs they would likewere a career . 一 data including the size of their tusks and 37 ........................................... was taken 26 How does Hugo feel about being an unpaid assistant? • elephants were taken by truck to their new reserve A He is realistic about the practice. B He feels。f the p 0 actice is dishonest. Advantages transl。cati。n at Nkh。tak。ta Wildlife Park C He thinks others want to change the practice. • 38 .. ……·- … -…… opportunities 12 14 0 st- • a reduction in the number of poache「s and 39 .......……·· • an example of conservation that other • an increase in 40 ....… •[ !’ I '3 VÚp. p. 123\ 1231 ÿ<•ê I •ê ……······… …….... p.104[ p. 10s1 pa「ks can follow as a contributor to GDP • 1'1 p. 1231 l@l p. 106 1 15 13 Test Test111 Test Listening Listening Questions PART 43 16-20 31-40 PART Questions 21-30G ~ Questions 27 Questions and 28 What does the speaker suggest would be helpful for each of the following areas of Complete Questions 2 notes N ÿ letters, 26 below. Choose the TWO A-E. voluntary work? SECTION 1 Questions 1-14 ONE ONLY for answe admit º Write Choose theWORD correct letter, Athe , each B or C. Which TWO mistakes did speaker she made in her first job? Choose FIVE answers from the box and write the correct letter, A-G, next to ABCDE Read the being text below and answer Questions 1-7. Questions 16-20. dishonest to her employe 0 Talk 0 n j 0 bs in fashi 0 n design paying too much attention to how she looked Elephant translocation expecting become well at known What to if have your clothes been lost or 21 What problem didtodo Chantal the start of thehave talk? Helpful things volunteers might 0NÔer trying to earn a lot of money Reas 0 ns f 0 r overp 0 pulati 0 n at Majete Nati 0 nal Park by a dry cleaner A Her viewdisliking of thedamaged speaker was blocked. openly her client A experience on stage anti-poaching laws •B strict enforcement She was unable tooffind an empty seat. DryCcleaners are legally required to take 「easonable care of anything left with them. B breeding original, new ideas The students next to her were talking. • successful You can claim compensation if your belongings are damaged or lost while in their care. 29 Hugo and C 30 parenting su 0 prised to hear about the job market? 22Questions What were and Chantalskills Even if the d 「y cleaning Problems caused bycompany elephanthas overp a sign 0 pulatisaying 0 n they aren ’t responsible for items an unde 0 standing of food and D A It has become more competitive than it used to be. left with them, this isn ’ t necessarily true. They can ’ t diet opt out of this responsibility just by Choose TWO letters, A-E. • greater competition, causing hunger for elephants B There is more variety in it than they had 0 ealised. putting up a sign.E retail experience Some areas of............... it areinformation more exciting thanpark others. ........................ in the •C TWO damage to 31 Which pieces of retail do Hugo and Chantal agree would be useful? As soon as you realise a problem, contact them and explain the situation. They F athere good’smemory ABCDE offer compensation away.’sIfmessage they don ’was t, you should ask them to 23might Hugo andyou Chantal agree thatstraight the speaker translthe reasons 0 cati 0 n people pr 0 cess return fashion items The G a good level of fitness either cove 「 the cost of repairing the item or to pay for a how much time people have to shop for clothes replacement (if it can ’ t be to them times. •A aunfair suitable groupatof elephants repaired). fashion designs people wantfrom but the can ’same t find 32 ..... .......... ...............… was B selected hard for them to follow. thetobest time of year for fashion buying If they pay the industcost0 y.of replacing a damaged or lost item, the maximum they ’ re C have critical of the the most popular fashion sizes • Area vets parkisstaff of item 33 ...............…………….........…. help guide thewhat it of and voluntary w 0 rkmade obliged too忏er you the value use of the when it was left to with them, not 24would What do Hugo and Chantal cplain 0 iticise about their school careers advice? elephants into an open cost to replace as new. You ’ II probably be asked to provide evidence of how 16 Fundraising much it originally cost - immobilised for example, a receipt. The dry cleaner can then offer you a •A elephants with tranquilisers when theywere received the advice reduced amount depending on the condition of the item - you ’ II have to negotiate the 17 Litter collection B -how much advice was given this process had to be completed quickly to reduce 34 .. .... . cost withwho them. gave ’ the advice 18 C‘ Playmates - elephants had to be turned on their 35 ……·” ………………..... to avoid damage If the dry discussing cleaner is part a national you could get in on touch with the customer 25 When theiroffuture, Hugochain, and Chantal disagree their lungs 19 Story to club services department of their head office and make the complaint to them directly. is the’ best career in fashion.had to be monito elephants 36 ...............…………................ 0 ed constantly aid 20 AFi 0 st-which If the dry cleaner refuses compensate you or they offer you too little, try the B when to choose atocareer in fashion. tracking devices fitted intofashion the matriarchs following steps: C -why they would likewere a career . N data including the size of their tusks and 37 ........................................... was taken 26• IfHow doescleaner Hugo feel about being unpaid assistant? the dry is a member of aan trade association such as the UK Fashion and •Textile elephants were taken by truck to their new Association, you can pass your complaintreserve to them and they may be able to A He is realistic about the practice. help you. B He feels0 the Advantages f translp 0 actice0 cati is0 dishonest. n at Nkh 0 tak 0 ta Wildlife Park C He thinks others want to change the practice. • You get an…independent organisation to look at your issue and produce a -…… opportunities • could 38 .. ……·report, but this could be expensive (often around £100). • a reduction in the number of poache 0s and 39 .......……·· If you the options above and areother still unhappy the outcome, you could • ’ veantried example of conservation that pa 0 ks canwith follow take you 「 case to court. There ’s a time limit for going to cou 「t - from when you took • an increase in 40 ....… ……······……….... as a contributor to GDP the item to the dry cleaner, you have up to six yea 「s . 12 16 14 •[ !’ I '3 VÚp. p. 123\ 1231 ÿ<•ê I •ê p.104[ p. 10s1 • 1'1 p. 1231 l@l p. 106 1 15 13 Test Test111 Test Listening Reading Listening Questions 16-20 Questions PART 43 1-7 31-40 PART Questions 21-30G ~ Questions 27 Questions and 28 What the speaker suggest would be helpful for each of the following areas of Do thedoes following Complete the below. Questions 2 notes N ÿ letters, 26statements Choose TWO A-E. agree with the information given in the text on page 16? voluntary work? SECTION 1your Questions 1-14 InWhich boxes 1-7 on answer ONE WORD ONLY for answewrite º Write Choose the correct letter, Athe , each Bsheet, or C. TWO mistakes did speaker admit she made in her first job? Choose FIVE answers from the box and write the correct letter, A-G, next to ABCDE Read the being text below and answer Questions 1-7. Questions 16-20. dishonest her employe 0 if the to statement agrees with the information TRUE 0 n j 0 bsto how intranslocation fashi 0 n design paying too much attention she looked Elephant FALSE ifTalk the statement contradicts the information expecting to become well known What to do if your clothes been lost or NOT GIVEN if there is no information on this 21 What problem did Chantal have at the start of thehave talk? things volunteers might 0NÔer trying earn0 aHelpful lot of0 money Reas 0 ns f 0 r to overp pulati n at Majete Nati 0 nal Park by a dry cleaner A Her viewdisliking of thedamaged speaker was blocked. openly her client A experience on stage for of anti-poaching laws enforcement 1 •B Dry strict cleaners are generally responsible items left with them, even if the「e’s a She was unable to find an empty seat. DryC cleaners are legally required to take 0 easonable care of anything left with them. sign The saying the opposite. B breeding original, new ideas students next to her were talking. • successful You can claim compensation if your belongings are damaged or lost while in their care. and shm』Id give you enough 2Questions If the were dry29 cleaner loses an item you,about they the C 30 parenting skills su belonging 0 prised to to hear job market? 22 What Hugo and Chantal Even if the to d 0 buy ycaused cleaning a sign Problems bycompany elephant overp 0 pulatisaying 0 n they aren ’t responsible for items money a completely newhas one. an unde competitive 0 standing true.ofthan fooditcan and D isnA-E. has letters, become used to be. leftAwith It them, this ’tmore necessarily They ’ t diet opt out of this responsibility just by Choose TWO • If you greater competition, causing hunger for the elephants 3 putting have the receipt for a damaged item, company should refund the amount B There is more variety in it than they had 0 ealised. up a sign. E retail you damage originally for it.experience Some areas of............... it are more exciting thanpark others. 31 ........................ in the •C topaid Which TWO pieces of retail information do Hugo and Chantal agree would be useful? As soon as you realise there ’s a problem, contact them and explain the situation. They F a good memory ABCDE be possible to get support for your complaint from a dry cleaners tradeto 4 It may offer compensation straight away. they don ’was t, you should ask ’them 23might Hugo and Chantal agree that thefashion speaker ’sIfmessage theyou reasons people return items transl 0 cati 0 n pr 0 cess The association. G a good levelhave of fitness either cove how 0 the much costtime of repairing the item or to for a replacement (if it can ’ t be people to shop forpay clothes A unfair to them at times. • a suitable group of elephants from the same 32 ..... .......... ...............… was repaired). fashion designs people want but can ’ t find ’ re offered too little compensation, you can request a free repo时 from an 5 BIf you hard for them to follow. selected thetobest time of year for fashion buying independent O「ganisation. If they pay the industcost0 y.of replacing a damaged or lost item, the maximum they ’ re C have critical of the the most popular fashionuse sizes • vets and park staff of item 33 ...............…………….........…. help guide thewhat it of _Ï voluntary w 0 rkmade Areatoo er who you is the the when it was left to with not 6 obliged Most people take avalue case of about a dry-cleaning company tothem, court are satisfied 24would What do Hugo and Chantal c 0 iticise about their school careers advice? elephants into an open You plain cost to replace as new. ’ II probably be asked to provide evidence of how with the outcome. 16 Fundraising much originally cost - immobilised for example, a receipt. The dry cleaner can then offer you a •A itelephants with tranquilisers when theywere received the advice an item was depending lost O「 damaged nine monthsofago, still’ II take cleanerthe 717 IfLitter reduced amount on the condition the you itemcan - you havethe to dry negotiate collection B -how much advice was given .. .... . this process had to be completed quickly to reduce 34 court. costtowith them. who gave ’ the advice 18 C‘ Playmates - elephants had to be turned on their 35 ……·” ………………..... to avoid damage If the dry discussing cleaner is part a national you could get in on touch with the customer 25 theiroffuture, Hugochain, and Chantal disagree their lungs 19 When Story to club services department of their head office and make the complaint to them directly. is the’ best career in fashion.had to be monito elephants 36 ...............…………................ 0 ed constantly aid 20 AFi 0 st-which If the cleaner refusesato compensate you or they offer you too little, try the B drywhen to choose career in fashion. tracking devices fitted intofashion the matriarchs following steps: C -why they would likewere a career . N data including the size of their tusks and 37 ........................................... was taken 26• IfHow doescleaner Hugo feel about being unpaid assistant? the dry is a member of aan trade association such as the UK Fashion and •Textile elephants were taken by truck to their new reserve Association, you can pass your complaint to them and they may be able to A He is realistic about the practice. help you. B He feels0 the Advantages f translp 0 actice0 cati is0 dishonest. n at Nkh 0 tak 0 ta Wildlife Park C He thinks others want to change the practice. • You get an…independent organisation to look at your issue and produce a -…… opportunities • could 38 .. ……·report, but this could be expensive (often around £100). • a reduction in the number of poache 0s and 39 .......……·· If you the options above and areother still unhappy the outcome, you could • ’ veantried example of conservation that pa 0 ks canwith follow take you 0 case to court. There ’s a time limit for going to cou 0 t - from when you took • an increase in 40 ....… ……······……….... as a contributor to GDP the item to the dry cleaner, you have up to six yea 0 s . 12 16 14 •[ !’ I '3 VÚp. p. 123\ 1231 ÿ<•ê I •ê p.104[ p. 10s1 • 1'1 p. 1231 l@l p. 106 1 17 15 13 Test Test1111 Test Test Listening Reading Listening Questions 16-20 Questions 1-7 PART 43text Questions 31-40 8-14. Read the and Questions PART Questions 21-30 Questions 27below and 28 answer G ~ What the speaker suggest would be helpful for each of the following of Do thedoes following withreaders the information given in the text on areas page 16? Complete the below. Questions 2 notes N ÿ letters, 26statements Choose TWO A-E. agree Groups for and writers voluntary work? SECTION 1your Questions 1-14 In boxes 1-7 on answer ONE WORD ONLY for answewrite º Write Choose the correct letter, Athe , each Bsheet, or C. TWO mistakes did speaker admit she made in her first job? AWhich Teenvisi。n Choose FIVE answers from the box and write the correct letter, A-G, next to ABCDE Read theisbeing text below and answer Questions 1-7. Questions 16-20. This a reading for teens aged 12-16 meets on the last Thursday dishonest her employeagrees 0 ifgroup the to statement with thewhich information TRUE Talk 0 n j 0 bs in fashi 0 everybody n designkeen to talk about ofFALSE thepaying month. arestatement a friendly group, with tooWe much attention tocontradicts how she looked Elephant translocation if the the information what we ’ ve to enjoyed 「eading recently and suggestions on what expecting become wellinformation known What ifis have your clothes been lostweor NOT GIVEN there no on this 21 What problem didtoifdo Chantal at the start ofmake thehave talk? Helpful things volunteers might 0NÔer should read next. We are massive fans of action, fantasy and adventure but we trying earn0 apulatilot of0 money Reas 0 ns f 0 r to overp n at Majete Nati 0 nal Park damaged by a dry cleaner Atry to Her view of the speaker was blocked. include a mix of our choices. openly disliking hergenres client A experience oninstage anti-poaching laws enforcement 1 •B Dry strict cleaners are generally responsible for items left with them, even if the 0 e s a She was unable tooffind an empty seat. Dry cleaners are legally required to take 0 easonable care of anything left with them. sign saying the opposite. B breeding original, new ideas The students next to her were talking. writing worksh 。ps B •CCreative successful You can claim compensation if your belongings are damaged or lost while in their care. and shm hear 0 Id market? give you enough 2Questions IfWould the were dry29 cleaner loses an your item you, theyand you like to share writing with others their constructive C 30 parenting skills su belonging 0 prised to to hear about the job 22 What Hugo and Chantal Even if the d 0 y cleaning company has a sign saying they aren ’ t responsible for items Problems caused by elephant overp 0 pulati 0 n money to buyfor a completely new one. suggestions how to improve it? Have you got a book inside you but need an unde 0 standing of food and diet D be. A It has become more competitive than it used to left with them, this isn ’ t necessarily true. They can ’ t opt out of this responsibility Choose TWO letters,toA-E. the inspiration get started? Build you 「 confidence to begin fo 「mulatingjust by • If you greater competition, hunger for elephants 3 putting receipt forcausing aindamaged item, company should refund the amount Bideas There isthe more variety it than they hadthe 0 ealised. uphave a sign. for sto 「ylines andexperience characters at our regular workshops. Open to all E retail you originally paid for it. Some of............... it areinformation more thanpark others. ........................ in the •Cbeginne damage to 31 Which TWO pieces of retail Hugo and Chantal agree would be useful? 「s areas and established w「 exciting iters.do As soon as you realise there ’s a problem, contact them and explain the situation. They F a good memory be possible to get that support for away. your ’complaint from a dry cleaners tradeto 4 might It ABCDE may offer compensation straight they don ’was t, you should ask ’them 23 Hugo and Chantal agree the speaker sIfmessage theyou reasons pr 0 cess return fashion items C The B。。transl ks for0 cati now0 n people association. G a good levelhave of fitness either cove how 0 the much costtime of repairing the item or to for a replacement (if it can ’ t be people to shop forpay clothes to them atof times. •AWe aunfair suitable group elephants from the same 32 ..... .......... ...............… was meet on the second and fourth Mondays of each month in members' repaired). designs people want but can ’fashion re offered tootolittle compensation, you’t find can request a free repo eö from an 5 youhard BIfhomes. for them follow. selected group is open to men and women who enjoy discussing the The the best time of year for fashion buying independent O 0 ganisation. If they have to of pay the industcost0 y.of replacing a damaged or lost item, the maximum they ’ re C critical the themes and issues found in use science novels. Our to books a 「e usually the most popular fashion sizes • vets and park staff of item 33fiction ...............…………….........…. help guide thewhat it of voluntary w 0 rkmade Area obliged too _Ï er you is the of the when it was left with not 6 Most people who take avalue case about a dry-cleaning company tothem, court are satisfied those written from the 1960s onwards and include feminist science fiction, 24would What do Hugo and Chantal cplain 0 iticise about their school careers advice? elephants into an open cost to replace as new. You ’ II probably be asked to provide evidence of how with the outcome. 「omance. cyberpunk and scientific 16 Fundraising much originally cost - immobilised for example, a receipt. The dry cleaner can then offer you a •A itelephants with tranquilisers when theywere received the advice an item was lost O 0 damaged nine months ago, still’ II take cleanerthe 717 If amount depending ongiven the condition of the you itemcan - you havethe to dry negotiate Litter collection BReaders' how much advice was Dreduced book group .. .... . this process had to be completed quickly to reduce 34 to court. cost withwho them. gave advice ‘ Playmates ’ the 18 CThis an open group parents the35 library, and toddlers are welcome to - iselephants had to for be turned onattheir ……·” ………………..... to avoid damage If the dry cleaner is part of a national chain, you could getthe in on touch withisthe customer come along and play in the children ’ s library while meeting taking place. 25 When their future, Hugo and Chantal disagree to their lungs 19 Story discussing club services department of their head office and make the complaint to them directly. The group reads mainly fiction of different genres. Books are supplied by the which is the’ best career in fashion. elephants 36welcome ...............…………................ 0 ed constantly Fi 0 st- aid 20 Alibrary. Anyone is - have a had looktoatbe oumonito 「 website to see what the book If the cleaner refusesato compensate you or they offer you too little, try the Bis dry when to choose career in fashion. for the next meeting. tracking devices fitted intofashion the matriarchs following steps: C -why they would likewere a career . N data including the size of their tusks and 37 ........................................... was taken b。。k club E How The does 26 Hugo feel about being unpaid assistant? cleaner is a member of aan trade association such as the UK Fashion and • If the dry • Eveelephants wereyou taken truck to their reserve 叩Association, month members of by this group read new a fabulous business book which is then Textile can pass your complaint to them and they may be able to A He is realistic about the practice. discussed help you. when we meet. At our meetings you ’ H have the chance to network with B He feels0 the p 0 actice0 cati is0 dishonest. Advantages f transl n at Nkh 0 tak 0 ta Wildlife other members - all like-minded businesswomen - in Park a relaxed environment. C He thinks others want to change the practice. bean lots of ideasopportunities to discuss, as welltoaslook refreshments andand lotsproduce of fun! a • You could get organisation at your issue .. ……·…independent -…… • There 38 will report, but this could be expensive (often around £100). a reduction the number of poache 0 s and 39 .......……·· writing ingroup F • Poetry If you the options abovepoets and are stillbetween unhappy with the18outcome, you could • A ’ ve antried example offo conservation that other pa 0 ks can12 follow writing group 「 young aged and at the library. You takewill you explo 0 case 「e tohow court. There ’ s a time limit for going to cou 0 t from when you took to ....… power up your and to your poems will be • an increase in 40 ……······… ……....imagination, as a contributor GDP the item to theindry up to sixgroup yea 0 s . meets fortnightly on Saturdays displayed thecleaner, libraryyou andhave online. The from 12 p.m. to 2 p.m. The group is currently full but anyone interested is welcome to join the membership waiting list. 12 16 •[ 17 1'1 p. 1231 l@l p. 106 1 15 13 18 14 !’ I '3 VÚp. p. 123\ 1231 ÿ<•ê I •ê p.104[ p. 10s1 • Test Test1111 Test Test Listening Reading Reading Listening Questions 16-20 Questions 1-7 PART 43text Questions 31-40 8-14. Read the and Questions Questions 8-14 PART Questions 21-30 Questions 27below and 28 answer G ~ What the speaker suggest would be helpful for each of the following of Do the following agree withreaders the information given in the text on areas page 16? Complete the below. The textdoes on page 18Groups hasA-E. six paragraphs, A-F. Questions 2 notes N ÿ letters, 26statements Choose TWO for and writers voluntary work? SECTION 1your Questions 1-14 In boxes 1-7 on answer ONE WORD ONLY for answewrite º Write Which paragraph following? Choose the correct letter, Athe , each Bsheet, or C. TWO did the speaker admit she made in her first job? AWhich Teenvisi 0mistakes n mentions Choose FIVE answers from the box and write the correct letter, A-G, next to ABCDE Read theisbeing text below and answer Questions 1-7. Questions 16-20. This a reading group for teens aged 12-16 which meets on the last Thursday dishonest employe 0 on with ifA-F. the, to statement agrees the information TRUE Write the correct Jette巧 的 her boxes 8-14 your answer sheet. Talk 0 n j 0 bs in fashi 0 everybody n designkeen to talk about ofFALSE thepaying month. are a friendly group, with tooWe much attention to how she looked Elephant translocation if the statement contradicts the information what we ’ ve enjoyed 0 eading recently and make suggestions on what expecting to become well known What to do if your clothes been lostweor NOT GIVEN if there is no information on NB γou may use any Jetter more than once. 21 What problem did Chantal have at the start ofthis thehave talk? things volunteers might fantasy 0NÔer and adventure but we should read next. massive fansNatiof action, trying earn0We aHelpful lotare of0 money Reas 0 ns f 0 r to overp pulati n at Majete 0 nal Park damaged bychoices. a dry cleaner Atry to Her view of speaker wasinfo「 blocked. include a the mix of our openly disliking hergenres client 8 Members of thisA group share ideas the books they would like to read. experience on stage of anti-poaching laws enforcement 1 •B Dry strict cleaners are generally responsible for She was unable to find an empty seat.items left with them, even if the 0 e s a Dry cleaners are legally required toideas take easonable careatofpresent. anything left with them. sign saying the opposite. 9B It C isn ’t The possible for any new members to0 join this group B original, students next to her talking. writing worksh 0new ps were Creative • successful breeding You can claim compensation if your belongings are damaged or lost while in their care. 29 and shm hear 0 Idofmarket? give you enough 2Questions IfWould the dry cleaner loses an item you, they you like to share your writing with others and their constructive You canwere get feedback onChantal your own from other members this group. 10 C 30 parenting skills su belonging 0 work prised to to hear about the job 22 What Hugo and Even if the to d 0 buy ycaused cleaning a sign theyaaren ’t responsible for items Problems bycompany elephant overp 0Have pulatisaying 0 n got money a completely newhas one. suggestions for how to improve it? you book inside you but need 刊 left This group on stories belonging to justand one genre. an unde competitive 0 standing ofthan food D isn be. Athe ItTWO hasfocuses become used to with them, this ’tmore necessarily true. They ’ t diet opt outto of begin this responsibility just by Choose letters, A-E. inspiration to get started? Build you it0 can confidence fo 0 mulating • If you greater competition, hunger for the elephants 3 putting have the receipt forcausing aindamaged item, company should refund the amount B There is more variety it than they had 0 ealised. up a sign. ideas for sto E 0 by ylines members andexperience characters at our workshops. Open to all 12 Work of this group will regular be available to the public. retail you produced originally for it. ........................ Some of............... it are more thanpark others. 31 in the •C damage topaid Which TWO pieces of retail information do Hugo and Chantal agree would be useful? beginne 0 s areas and established w 0 exciting iters. AsThis soon as you realise there smemory a problem, contact them and explain the situation. They 13 group doesn or ’write either poet叩 or fiction. F ’t read ato good ABCDE be possible get support for your complaint from a dry cleaners tradeto 4 It may offer you compensation straight away. they don ’was t, you should ask ’them 23might Hugo and Chantal agree that thefashion speaker ’sIfmessage the reasons people return items transl 0 cati 0 n pr 0 cess The C B 00 ks for now association. 14either This group would suit someone who thinks could a book. (if it can ’ t be G a good levelhave of fitness cove how 0 the cost of repairing the item orthey to for write a replacement much time people to shop forpay clothes A unfair to them at times. • a suitable group of elephants from the same 32 ..... .......... ...............… was We meet on designs the second andwant fourth each month in members' people butMondays can ’fashion re offered too little compensation, you’t find can of request a free repo eö from an 5 repaired). youhard BIfhomes. for them to follow. selected group is year openfor tofashion men and women who enjoy discussing the The the best time of buying independent O 0 ganisation. If they to of pay the industcost0 y.of replacing a damaged or lost item, the maximum they ’ re C have critical the and issues found in use science novels. Our to books a 0 e usually the most popular fashion sizes • themes vets and park staff of item 33fiction ...............…………….........…. help guide thewhat it of voluntary w 0 rkmade Area obliged too _Ï er you is the of the when it was left with not 6 Most people who take avalue case about a dry-cleaning company tothem, court are satisfied those written from the 1960s onwards and include feminist science fiction, 24would What do Hugo and Chantal c 0 iticise about their school careers advice? elephants into an open You plain cost to replace as new. ’ II probably be asked to provide evidence of how with the outcome. 16 cyberpunk Fundraisingand scientific 0 omance. much originally cost - immobilised for example, a receipt. The dry cleaner can then offer you a •A itelephants with tranquilisers when theywere received the advice an item was depending lost O 0 damaged nine monthsofago, still’ II take cleanerthe 717 IfLitter reduced amount on the condition the you itemcan - you havethe to dry negotiate collection how much advice was given D BReaders' book group .. .... . this process had to be completed quickly to reduce 34 to court. cost withwho them. gave advice ‘ Playmates ’ the 18 CThis is an open group parents the35 library, and toddlers are welcome to - elephants had to for be turned onattheir ……·” ………………..... to avoid damage If the dry cleaner is part of a national chain, you could getthe in on touch withisthe customer come along playfuture, in the Hugo children library while meeting taking place. 25 When their and’sChantal disagree to their and lungs 19 Story discussing club services department of their head office and make the complaint to them directly. The group reads mainly fiction of different genres. Books are supplied by the which is the’ best career in fashion. elephants 36welcome ...............…………................ Fi 0 st- aid 20 Alibrary. Anyone is - have a had looktoatbe ou monito 0 website 0 ed constantly to see what the book If the cleaner refusesato compensate you or they offer you too little, try the Bis dry when to choose career in fashion. for the nextdevices meeting. tracking fitted intofashion the matriarchs following steps: C -why they would likewere a career . data k club including the size of their tusks and 37 ........................................... was taken b 00 E How TheNdoes 26 Hugo feel about being unpaid assistant? cleaner is a member of aan trade association such as the UK Fashion and • If the dry • Eve elephants wereyou taken truck to their reserve SéAssociation, month members of by this group read new a fabulous business book which is then Textile can pass your complaint to them and they may be able to A He is realistic about the practice. discussed when we meet. At our meetings you ’ H have the chance to network with help you. B He feels0 the p 0 actice0 cati is0 dishonest. Advantages f transl n at Nkh 0 tak 0 ta Wildlife other members - all like-minded businesswomen - in Park a relaxed environment. C He thinks others want to change the practice. There will be lots of ideas to discuss, as well as refreshments andand lotsproduce of fun! a • You could get an independent organisation to look at your issue • 38 .. ……·- … -…… opportunities report, but this could be expensive (often around £100). a reduction the number of poache 0 s and 39 .......……·· writing ingroup F • Poetry If you the options abovepoets and are stillbetween unhappy with the18outcome, you could • A ’ ve antried example offoconservation that other pa 0 ks can12 follow writing group 0 young aged and at the library. You takewill you explo 0 case 0 etohow court. There ’ s a time limit for going to cou 0 t from when you took to power up your imagination, and your poems will be • an increase in 40 ....… ……······……….... as a contributor to GDP the item to theindry up to sixgroup yea 0 s . meets fortnightly on Saturdays displayed thecleaner, libraryyou andhave online. The from 12 p.m. to 2 p.m. The group is currently full but anyone interested is welcome to join the membership waiting list. 12 •[ 16 17 1'1 p. 1231I13 l@l p.p.124 106I 1 15 13 18 14 19 !’ I '3 VÚp. p. 123\ 1231 ÿ<•ê I •ê p.104[ p. 10s1 • • Test Test1111 Test Test Listening Reading Reading Listening Questions 16-20 Questions 1-7 PART 43text Questions 31-40 Read the and answer Questions Questions 8-14 PART Questions 21-30 Questions 27below 28Questions G ~ SECTION 2and 1 ι278-14. What the speaker suggest would be helpful for each of the following of Do the following agree withreaders the information given in the text on areas page 16? Complete the below. The textdoes on page 18Groups has six paragraphs, A-F. Questions 2 notes N ÿ below 26statements Read the text and answer Questions 15-22.and Choose TWO letters, A-E. for writers voluntary work? SECTION 1your Questions 1-14 In boxes 1-7 on answer ONE WORD ONLY for answewrite º Write Which paragraph following? Choose the correct letter, Athe , each Bsheet, or C. TWO did the speaker admit she made in her first job? AWhich Teenvisi 0mistakes n mentions Mechanical lifting equipment Choose FIVE answers from the box and write the correct letter, A-G, next to ABCDE Read theisbeing text below and answer Questions 1-7. Questions 16-20. This a reading group for teens aged 12-16 which meets on the last Thursday dishonest 0 on with statement agrees information Write theTRUE correct Jette ]ç if A-F.theÿ to v„ her boxesemploye 8-14 yourthe answer sheet. Talk 0 n j 0 bs in fashi 0 n design If some simple precautions are taken, lifting equipment that is essential ofFALSE thepaying month. arestatement a friendly group, with keen to for talkconstruction about tooWe much attention tocontradicts how she looked Elephant translocation if the theeverybody information and what engineering projects can be used safely. Forklift trucks, lifting trolleys, mobile we ’ ve enjoyed 0 eading recently and make suggestions on what we expecting to become well known What to do if your clothes have been lost orand GIVEN ifChantal there is have nothan information NB ou NOT may use any more 21 ³What problem didJetter atonce. the starton ofthis the talk? Helpful things volunteers might 0NÔer fixed cranes and all their parts classed as lifting should read next. massive fans action, fantasy and adventure but we trying earn apulati lotare of0are money Reas 0 ns f 0 r to overp 0We n at Majete Natiof 0 nal equipment. Park damaged by a dry cleaner A Her view of the speaker was blocked. try toopenly include a mix of disliking hergenres client 8 Members of thisA group share ideas fo our 0 the choices. books they would like to read. experience oninstage anti-poaching laws enforcement if the 0 e s a 1All •equipment Dry strict cleaners are generally for items should left withbe them, evenconstructed. prope「ly used for lifting orresponsible moving heavy loads B She was unable tooffind an empty seat. Dry cleaners are legally required to take 0 easonable care of anything left with them. sign saying the opposite. 9BFor It C isn ’ t possible for any new members to join this group at present. example, equipment bearing a CE mark has been constructed to international B breeding original, ideas The students next to her talking. writing worksh 0new ps were • Creative successful You can claim compensation if your belongings are damaged or lost while in their care. standards. In addition, equipment that meets these standards will have documented 29 and shm hear 0 Idofmarket? give you enough 2Questions IfWould the dry cleaner loses an item belonging to you, they you like to share your writing with others and their constructive You canwere get feedback onChantal your own work from other members this group. 10 C 30 parenting skills su 0 prised to hear about the job 22 What Hugo and instructions tests that should be overp adhered to p「ior to using the equipment. for Certain Even if the to dfor 0 buy ycaused cleaning a sign they ’t responsible items Problems bycompany elephant 0Have pulatisaying 0 n got money a completely newhas one. suggestions for how to improve it? you aaren book inside you but need of machine「y, such as cranes, must be inspected by a qualified engineer on just a by R types This group focuses on stories belonging to just one genre. an unde competitive 0 standing true.ofthan food and diet D be. has become more it used to leftAthe with It them, this isn ’ t necessarily They can ’ t opt out of this responsibility Choose TWO letters, A-E. inspiration to get started? Build you 0 confidence to begin fo 0 mulating • If you greater competition, causing hunger for the elephants 3six-monthly have the receipt for a damaged item, company should refund the amount basis. Bideas There more variety inofitthis than they hadregular 0 ealised. upfor a sign. stois E 0 by ylines members andexperience characters at our workshops. Open to all 12putting Work produced group will be available to the public. retail you originally paid for it. Some of............... it areinformation more thanpark others. ........................ in the •Cbeginne damage to 31 Which TWO pieces of retail do Hugo and Chantal agree would be useful? 0 s areas and established w 0 exciting iters. AsThis soon as you realise there ’write smemory a aproblem, them explainLift theplans situation. c「anes, formal liftcontact plan beand prepared. are a They For operations that 13 group doesn ’tuse read or either poet Sé or must fiction. F a good ABCDE be possible to whereby get that support for your ’complaint from aoperation dry cleaners ’them tradeto 4type Itof may might offer you compensation straight away. Ifdangers they don ’was t,the you should ask 23 Hugo and Chantal agree the speaker s message 「isk assessment, the possible of are carefully the reasons people return fashion items n pr 0 cess The C This B 00 transl ks for0 cati now0suit association. 14 group would someone who thinks could write a book. G a measures good levelhave of fitness either cove how 0 the costtime of repairing the item orthey to pay forin a place. replacement it can calculated, and control are identified and put Before (if any lift ’ t be much people to shop for clothes AWe aunfair to them atof times. • suitable group elephants from the same 32 ..... .......... ...............… was meet on the second and fourth Mondays of each month in members' repaired). the plandesigns should becompensation, talked over the lifting crew aduring what people want butwith can ’t find ’fashion re offered tootolittle you can request free repo eö is fromoften an 5proceeds, youhard BIfhomes. for them selected group isfollow. open tofashion men and who oppo同unity enjoy discussing theto ask refer「ed tothe asThe a 'Tool Box Talk ’(for TBT). This is women an important for them best time of year buying independent O 0 ganisation. If they have to of pay the industcost0 y.of replacing a damaged or lost item, the maximum they ’ re Cthemes critical the and issues found science novels. Our to books a 0 e usually questions about their 「ole infashion theinoperation. the most popular sizes • vets and park staff use of item 33fiction ...............…………….........…. help guide thewhat it of voluntary w 0 rkmade Area too _Ï er who you is the of the when it was left with not 6 obliged Most people take avalue case about a dry-cleaning company tothem, court are satisfied those written from the 1960s onwards and include feminist science fiction, 24would What do Hugo and Chantal cplain 0 iticise about their school careers advice? elephants into an open cost to replace as new. You ’ II probably be asked to provide evidence of how with the outcome. 0 omance. around, there are some p「actical things that should cyberpunk anda「e scientific 16 Fundraising being moved When heavy loads much it originally cost for example, a receipt. The dry cleaner can then offer you a immobilised with tranquilisers A elephants when theywere received theFirstly, advice be •done prevent accidents. if amonths load needs to becan moved where workers or an to item was depending lost O 0 damaged nine ago, you still’ II take the dry cleaner 717 IfLitter reduced amount on the condition of the item you have to negotiate the collection BReaders' how much advice was given Dmembers book group of the public are present, the area must have barriers or other means to .. .... . this process had to be completed quickly to reduce 34 to court. costC withwho them. gave the advice ensure nois one is to walk ‘ Playmates ’ allowed unde「 the loadlibrary, while itand is moving. someone 18 This an open group parents the toddlersSecondly, welcome to - elephants had to for be turned onattheir 35 ……·” ………………..... toare avoid damage If the dry cleaner is should part offuture, a national chain, you moving could get in on touch the customer called a banksman always be used when heavy loadswith byiscrane. Asplace. a come along and play in the children ’ s library while the meeting taking 25 When discussing their Hugo and Chantal disagree their lungs 19 Story to club services department of their office and make the complaint to supplied them directly. crane driver often cannot see head the load, during touch-down, this person The group reads mainly fiction ofespecially different genres. Books are bytells the which is the career fashion. elephants ’ best 36 ...............…………................ himAor which way towelcome move it. in Fi 0 her st- aid 20 library. Anyone is - have a had looktoatbe ou monito 0 website 0 ed constantly to see what the book If the dry cleaner refuses to compensate you or they offer you too little, try the Bis for when to choose a career in fashion. the next meeting. - tracking devices fitted intofashion the matriarchs following steps: they for would likewere a career It isCve叩why unusual machinery such as cranes.to fail. However, it is all too easy to N b 00 data including of theirequipment. tusks and 37 ........................................... was taken the importance of the the size seconda叩 This refers to those items that k club Eignore The 26 doescleaner Hugo feel about being unpaid assistant? the dry is a member of aan trade association such as the UK Fashion and • IfHow are• attached between the mechanical lifting machine and the load that is being lifted. wereyou taken truck to their reserve Eve elephants SéAssociation, month members of by this group read new a fabulous business book which is then Textile can pass your complaint to them and they may be able to A He is realistic about practice. Chains, slings, shackles and the rigging are all examples of seconda叩 lifting equipment, discussed help you. when we meet. At our meetings you ’ H have the chance to network with andAdvantages perhaps surprising most Bit is He feels0 the p 0 actice0 catito isnote occurPark due to faults or weaknesses f transl 0 dishonest. n atthat Nkh 0 tak inju 0 ta 「ies Wildlife other members - all like-minded businesswomen - in a relaxed environment. in these items. It isothers C He thinks wantthat to change the practice. essential a six-monthly visual inspection is carried out to ensure will bean lots of ideasopportunities to discuss, as welltoaslook refreshments andand lotsproduce of fun! a • You could get organisation at your issue .. ……·…independent -…… • There 38no there are signs of wear or damage to the slings and shackles. report, but this could be expensive (often around £100). a reduction the number of poache 0 s and 39 .......……·· writing ingroup F • Poetry If you the options abovepoets and are stillbetween unhappy with the18outcome, you could • A ’ ve antried example offoconservation that other pa 0 ks can12 follow writing group 0 young aged and at the library. You takewill you explo 0 case 0 etohow court. There ’s aup time limit for going toand cou your 0 t - from when you took to power your imagination, poems will be • an increase in 40 ....… ……······……….... as a contributor to GDP the item to theindry up to sixgroup yea 0 s . meets fortnightly on Saturdays displayed thecleaner, libraryyou andhave online. The from 12 p.m. to 2 p.m. The group is currently full but anyone interested is welcome to join the membership waiting list. 12 16 •[ 17 1'1 p. 1231I13 l@l p.p.124 106I 1 15 13 18 14 20 19 !’ I '3 VÚp. p. 123\ 1231 ÿ<•ê I •ê p.104[ p. 10s1 • • Test Test1111 Test Test Reading Listening Reading Reading Listening Questions 16-20 Questions 11-7 ι22 Questions PART 43text Questions 31-40 Read the and answer Questions Questions 8-14 PART Questions 21-30 Questions 27below 28Questions ~ SECTION 2and 1G ¹ 27 8-14. What the speaker suggest would be helpful for each of the following of Complete the notes below. Do the following agree withreaders the information given in the text on areas page 16? Complete the below. The textdoes on page 18Groups has six paragraphs, A-F. Questions 2 notes N ÿ below 26statements Read the text and answer Questions 15-22.and Choose TWO letters, A-E. for writers voluntary work? SECTION 1your Questions 1-14 Choose NO MORE THAN WORDS the text for each answeκ In boxes 1-7 on answer ONE WORD ONLY for answewrite º from she Write Which paragraph the following? Choose the correct letter, ATWO , each Bsheet, or C. TWO did the speaker admit made in her first job? AWhich Teenvisi 0mistakes n mentions Mechanical lifting equipment Choose FIVE answers from the box and write the correct letter, A-G, next to ABCDE Read theanswers text below and answer Questions 1-7. Questions 16-20. This is a reading group for teens aged 12-16 which meets on the last Thursday Write your in boxes 15-22 on your answer sheet. being dishonest to her employe 0 agrees information Write theTRUE correct Jette ]ç ifA-F.theÿ statement v„ boxes 8-14 on with yourthe answer sheet. Talk 0 n j 0 bs in fashi 0 n design If some simple precautions are taken, lifting equipment that is essential ofFALSE thepaying month. arestatement a friendly group, with keen to for talkconstruction about tooWe much attention tocontradicts how she looked Elephant translocation if the theeverybody information and what engineering projects can be used safely. Forklift trucks, lifting trolleys, mobile we ’ ve enjoyed 0 eading recently and make suggestions on what we expecting to become well known What to do if your clothes have been lost orand NOT GIVEN if there is no information on this NB ou may use any more thanatonce. 21 ³What problem didJetter Chantal have the start of the talk? Helpful things volunteers might 0NÔer Li伐ing equipment fixed cranes and all their parts classed as lifting should read next. massive fans action, fantasy and adventure but we trying earn apulati lotare of0are money Reas 0 ns f 0 r to overp 0We n at Majete Natiof 0 nal equipment. Park damaged by a dry cleaner A Her view of the speaker was blocked. try to include a mix of genres in our choices. openly disliking her client 8 Members thisA group share ideas 0 the abooks they would like to read. experience on stage must beofenforcement manufactured well, e.g. ,fo have 15 ......................…...............…............. onthe it 0 e s a anti-poaching laws strict if 1•All •equipment Dry cleaners are generally for items left withbe them, prope even 0 ly constructed. used for lifting orresponsible moving heavy loads should B She was unable tooffind an empty seat. Dry cleaners are legally required toCE take easonable care anything left with them. sign saying the opposite. 9B It C isn ’t The possible for any new members to0 join thisbeen group atofpresent. equipment bearing mark has constructed B original, ideas students next to her were talking. writing worksh 0new ps a Creative •For may need to undergo 16 .............................…………................ before use to international • example, successful breeding You can claim compensation if your belongings are damaged or lost while in their care. standards. In addition, equipment that meets these standards will have documented 29 and 30 shm hear 0 Idofmarket? give you enough 2•Questions IfWould the dry cleaner loses an item belonging to you, they you like to share your writing with others and their constructive You canwere get feedback on your own work from other members this group. 10 C parenting skills may need a regular check by an 17 … su 0 prised to hear about the job 22 What Hugo and Chantal instructions tests that should be overp adhered to p 0 0ior n to using the equipment. for Certain Even if the to dfor 0 buy ycaused cleaning a sign they ’t responsible items Problems bycompany elephant 0Have pulatisaying money a completely newhas one. suggestions for how to improve it? you got aaren book inside you but need of machine 0 y, such as cranes, must be inspected by a qualified engineer on just a by R types This group focuses on stories belonging to just one genre. an unde 0 standing of food and diet D be. A It has become more competitive than it used to left with them, this isn ’ t necessarily true. They can ’ t opt out of this responsibility Choose TWO letters, A-E. the greater inspiration to get started? Build you 0 confidence to begin fo 0 mulating plans • If competition, causing hunger for the elephants 3Lift you have the receipt for a damaged item, company should refund the amount six-monthly basis. Bideas There more variety inofitthis than they hadregular 0 ealised. upfor a sign. stois E 0 by ylines members andexperience characters at our workshops. Open to all 12putting Work group will be available to the public. retail you produced originally paid for it. ........................ ·「elevant to cranes C Some areas of it are more exciting than others. 31 ............... in the park • damage to Which TWO pieces retail information do Hugo and Chantal agree would be useful? beginne 0 s and of established w 0 iters. AsThis soon as you realise there ’write smemory a aproblem, them explainLift theplans situation. c 0 anes, formal liftcontact plan beand prepared. are a They For operations that 13 group doesn ’tuse read or either poet Sé or must fiction. F a good ABCDE be possible to get support for your complaint from a dry cleaners ’ trade 4 It may car叩 out 18 ......................................................... for any risks • used to establish and might you compensation away. they don t,the you should ask to 23type Hugo Chantal agree thatstraight the speaker ’sIfdangers message ofoffer 0 isk and assessment, thefashion possible of’was operation arethem carefully the reasons items n people pr 0whereby cess return The C This B 00 transl ks for0 cati now0suit association. 14 group would someone who thinks could write a book. G a measures good levelhave of fitness either cove how 0 the costtime of repairing the item orthey to pay forin a place. replacement (if it can ’ t be calculated, and control are identified and put Before any lift much people to shop for clothes • •Aa 19 ........ ..…··……·…... ........... .......... . can be consulted during a 'Tool Box Talk ’ to them at times. aunfair suitable group of elephants from the 32each ..... .......... ...............… was We meet on the second andwant fourth Mondays of month in members' repaired). the plandesigns should be talked over the lifting crew what people butwith can ’same t find ’fashion re offered too little compensation, you can request aduring free repo eö is fromoften an 5proceeds, If you Bhomes. hardThe for them toisfollow. selected group open to men and women who enjoy discussing theto ask refer 0 ed to as a 'Tool Box Talk ’( TBT). This is an important oppo T unity for them the best time of year for fashion buying independent O 0 ganisation. Preventing accidents with loadsa damaged or lost item, the maximum they ’ re If they to of pay the cost0 heavy indust y.of replacing C have critical the and issues science novels. Our to books a 0 e usually questions about their 0staff olefound infashion theinoperation. the most popular sizes • themes vets and park use of item 33fiction ...............…………….........…. help guide thewhat it of voluntary w 0 rkmade Area obliged too _Ï er you is the value of the when it was left with them, not 6• Most people who take a case about a dry-cleaning company to court are satisfied those written from the 1960s onwards and include feminist science fiction, useelephants objects such as 20 ........……………··……·….... to make sure the load doesn ’t 24would What do Hugo and Chantal cplain 0 iticise about their school careers advice? into an open cost to replace as new. You ’ II probably be asked to provide evidence of how with the outcome. 0 omance. around, there are some p 0 actical cyberpunk anda 0scientific pass over anyone headmoved 16 Fundraising e ’sbeing things that should When heavy loads much originally cost - immobilised for example, a receipt. The dry cleaner can then offer you a •done with tranquilisers A itelephants when theywere received theFirstly, advice prevent accidents. if amonths load needs to be moved where workers or an to item was lost O 0 damaged nine ago, still’ II take the dry cleaner 717 IfLitter •Dbe appoint a 21 ......................................................... to give verbal di can 「ections to the crane driver reduced amount depending on the condition of the you item - you have to negotiate the collection BReaders' how much advice was given book group members of the public are present, the area must have barriers or other means to .. .... . this process had to be completed quickly to reduce 34 towith court. costC them. who gave the advice ensure no one is to walk ‘ Playmates ’ allowed unde 0 the loadlibrary, while itand is moving. someone 18 This an open group parents the toddlersSecondly, are welcome to Sec。ndary lifting equipment (chains, slings, - iselephants had to for be turned onat their 35etc.) ……·” ………………..... to avoid damage If the dry cleaner is part of a national chain, you could get in touch with the customer called a banksman should always be used when moving heavy loads byiscrane. Asplace. a come along and play in the children ’ s library while the meeting taking 25 When discussing their future, Hugo and Chantal disagree on to their lungs 19 Story club •crane more likely to cannot cause 22 . load, services department of their office and make the complaint to supplied them directly. driver often see.....head the during touch-down, this person The group reads mainly fiction ofespecially different genres. Books are bytells the which is the career fashion. elephants ’ best 36 ...............…………................ himAor which way towelcome move it. in Fi 0 her st- aid 20 library. Anyone is - have a had looktoatbe ou monito 0 website 0 ed constantly to see what the book If the dry cleaner refuses to compensate you or they offer you too little, try the Bis for when to choose a career in fashion. nextdevices meeting. - the tracking fitted intofashion the matriarchs following steps: would likewere a career It isCve Séwhy unusualthey for machinery such as cranes.to fail. However, it is all too easy to N b 00 data including tusks and 37 ........................................... was taken the importance of the the size secondaof their Sé equipment. This refers to those items that k club Eignore The 26 doescleaner Hugo feel about being unpaid assistant? the dry is a member of aan trade association such as the UK Fashion and • IfHow are• attached between the mechanical lifting machine and the load that is being lifted. wereyou taken truck to their reserve Eve elephants SéAssociation, month members of by this group read new a fabulous business book which is then Textile can pass your complaint to them and they may be able to A He is realistic about practice. Chains, slings, shackles and the rigging are all examples of seconda Sé lifting equipment, discussed help you. when we meet. At our meetings you ’ H have the chance to network with andAdvantages perhaps surprising most Bit is He feels0 the p 0 actice0 catito isnote ies occurPark due to faults or weaknesses f transl 0 dishonest. n atthat Nkh 0 tak inju 0 ta 0 Wildlife other members - all like-minded businesswomen - in a relaxed environment. in these items. It isothers C He thinks wantthat to change the practice. essential a six-monthly visual inspection is carried out to ensure will bean lots of ideasopportunities to discuss, as welltoaslook refreshments andand lotsproduce of fun! a • You could get organisation at your issue .. ……·…independent -…… • There 38no there are signs of wear or damage to the slings and shackles. report, but this could be expensive (often around £100). a reduction the number of poache 0 s and 39 .......……·· writing ingroup F • Poetry If you the options abovepoets and are stillbetween unhappy with the18outcome, you could • A ’ ve antried example offoconservation that other pa 0 ks can12 follow writing group 0 young aged and at the library. You takewill you explo 0 case 0 etohow court. There ’ s a time limit for going to cou 0 t from when you took to power up your imagination, and your poems will be • an increase in 40 ....… ……······……….... as a contributor to GDP the item to theindry up to sixgroup yea 0 s . meets fortnightly on Saturdays displayed thecleaner, libraryyou andhave online. The from 12 p.m. to 2 p.m. The group is currently full but anyone interested is welcome to join the membership waiting list. 12 21 16 17 1'1 p. 1231I13 l@l p.p.124 106I 1 15 13 18 14 20 •[ 19 !’ I '3 VÚp. p. 123\ 1231 ÿ<•ê I •ê p.104[ p. 10s1 • • Test Test11111 Test Test Test Reading Listening Reading Reading Listening Questions Questions 1 text ¹16-20 22Questions andanswer answer Questions8-14. 23-27. Readthe the Questions 1-7 PART 4 31-40 Read and Questions Questions 8-14 PART 3text Questions 21-30 Questions 27below and 28 ~ SECTION 2below Questions 1G ¹ 27 What the speaker suggest would be helpful for each of the following of Complete the notes below. Do the following agree withreaders the information given in the text on areas page 16? Complete the below. The textdoes on page 18Groups has six paragraphs, A-F. Questions 2 notes N ÿ below 26statements Dealing with customer complaints Read the text and answer Questions 15-22.and Choose TWO letters, A-E. for writers voluntary work? SECTION 1your Questions 1-14 Choose NO MORE THAN WORDS the text for each answe º In boxes on answer write ONE WORD ONLY for answe º from Write Which paragraph the following? Choose the correct letter, ATWO , each Bsheet, or When a1-7 customer complains, it C. is usually forshe a good reason. Herejob? are some strategies TWO did the speaker admit made in her first AWhich Teenvisi 0mistakes n mentions Mechanical lifting equipment Choose FIVE answers from the box and write the correct letter, A-G, next to ABCDE that will help you handle a customer complaint in a smooth and professional manner. Read theanswers text below and answer Questions 1-7. Questions 16-20. This isbeing a reading group for aged 12-16 which meets on the last Thursday Write your in]çboxes 15-22 on8-14 your answer sheet. dishonest her employe 0 on ifA-F. theÿ to statement agrees with the information TRUE Write the correct Jette v„ boxesteens your answer sheet. ntaken, j 0 bs lifting intranslocation fashi 0 everybody n design If some simple precautions are equipment that is essential of the month. We arestatement a0friendly group, with keen to for talkconstruction about paying toopresents much attention she looked Elephant ifTalk the the information in mind that the issue is not WhenFALSE a customer you withtocontradicts a how complaint, keep and what engineering projects can be used safely. Forklift trucks, lifting trolleys, mobile we ’ ve enjoyed 0 eading recently and make suggestions on what we and expecting become well known What to ifconf「ontation your clothes been GIVEN ifdo there is have no information on NB ³What ou NOT may use any Jetter than once. 21 personal. problem did Chantal at the start ofthis thehave talk? Aiming to to win themore accomplishes nothing. He or lost she hasor usually Helpful things volunteers might 0NÔer Lifixed O ingshould equipment cranes and all their parts are classed as lifting equipment. read next. are massive fansNatiof action, fantasy and adventure but we trying earn apulatilotnot of0meet money Reas a0purchase ns f 0 r to overp 0We n at Majete 0 nal Park made thatdamaged did their expectations - a product, service, or maybe a by a dry cleaner Atry to Her view of speaker wasinfoblocked. include a the mix of genres our openly disliking her client 8 combination Members of this group ideas 0 the choices. they would like to read. A experience on stage must be manufactured well, e.g. , have abooks 15 onthedeals it 0 e s from of the two. Ashare worker who remains in......................…...............…............. cont「ol of thei 「 emotions of anti-poaching laws •equipment strict enforcement if a a 1•All Dry cleaners are generally responsible for items left with them, prope even 0 ly constructed. used for lifting or moving heavy loads should be B She was unable to find an empty seat. position of strength .any required Dry cleaners are legally toCE take easonable care anything left with them. sign saying the opposite. 9B It C isn ’t The possible for new members to0 join thisbeen group atofpresent. equipment bearing mark has constructed B original, ideas students next to her were talking. writing worksh 0new ps a Creative •For may need to undergo 16 .............................…………................ before use to international • example, successful breeding You can claim compensation if your belongings are damaged or lost while in their care. standards. In addition, equipment that meets these standards will have documented 29 and 30 shm hear 0 Idofsuch give you enough 2•Questions IfWould the dry cleaner loses an item belonging to you, they you like to share your writing with others and their constructive You can get feedback on your own work from other members this group. 10 parenting skills custome 「C say what they need to.…Respond with phrases as ,‘ Hmm ’,' I see ’, Let the may need a regular check by an 17 su 0 prised to hear about the job market? 22 What were Hugo and Chantal instructions tests that should be overp adhered to p 0 0ior n to using the equipment. for Certain Even if the dfor 0 mo ycaused cleaning a sign they ’t their responsible Problems bycompany elephant 0Have pulatisaying money to buy a completely newhas one. suggestions for how to it? you got aaren book inside you but items need and 'Tell me 「e'. Then be improve quiet. As the customer expresses annoyance yet sees of machine 0 y, such as cranes, must be inspected by a qualified engineer on just a by R types ThisAwith group focuses on stories belonging to just one genre. an unde 0 standing ofthan food and diet D be. It has become more competitive it used to left them, this isn ’ t necessarily true. They can ’ t opt out of this responsibility Choose TWO letters, A-E. the inspiration to get started? Build you 0 confidence to begin fo 0 mulating you are not reacting, he or she will begin to relax. The customer needs to do this before plans • If greater competition, causing hunger for the elephants 3Lift you have the receipt for a damaged item, company should refund the amount six-monthly basis. Bideas There is more variety inofitthis than they hadregular 0 ealised. upfor atosign. sto 0 by ylines and characters at our workshops. Open to all being able hear your solution. 12putting Work produced members group will be available to the public. E retail you originally paid for it.experience ·0 elevant to cranes C Some areas of it are more exciting than others. 31 ............... ........................ in the park • damage to Which TWO pieces retail information do contact Hugo and Chantal agree would be useful? beginne 0 s and of established 0 iters. AsThis soon as you realise there smemory a aw problem, them explainLift theplans situation. c 0 anes, formal lift plan beand prepared. are a They For operations that 13 group doesn read or ’write either poet Sé or must fiction. F ’tuse ato good ABCDE be possible get support for your complaint from a dry cleaners ’them tradestart 4 It may When the customer has calmed down and feels you have heard his or her side, car Sé out 18 ......................................................... for any risks •type used to establish and might offer you compensation straight away. If they don ’ t, you should ask to 23 Hugo and Chantal agree that the speaker ’ s message was of 0 isk assessment, whereby the possible dangers of the operation are carefully the reasons fashion items n people pr 0 cess return The Casking B 00 transl ks for0 cati now0Be association. questions. careful not to give scripted replies but use this as (if anitopportunity 14 This group would suit someone who thinks they could write a book. G a good level of fitness either cove 0 the cost of repairing the item or to pay for a replacement can ’ t be to and control measures are identified and put in place. Before any lift how much time people have to shop for clothes •calculated, a 19 ........ ..…··……·…... ........... .......... . can be consulted during a 'Tool Box Talk ’ A unfair to them at times. start a genuine conversation, building a 「elationship ofeach trust with...............… your • We ameet suitable group ofpeople elephants from the 32 ..... .......... was To help on the second and fourth Mondays of month in customer. members' repaired). the plandesigns should be talked over the lifting crew what want butwith can ’same t find ’fashion re offered too little compensation, you can request aduring free repo eö is fromoften an 5proceeds, If youhard for them to follow. youBhomes. unde 「stand the situation, get as many details as possible. selected group is open to men and women who enjoy discussing the The refer 0 ed to as a 'Tool Box Talk ’( TBT). This is an important oppo T unity for them ask the best time of year for fashion buying independent O 0 ganisation. Preventing accidents with loadsa damaged or lost item, the maximumtothey If they have to of pay the cost ’ re indust 0 heavy y.of replacing C critical the themes and issues found in science fiction novels. Our books a 0 e usually questions about their 0staff ole inmade the operation. the most popular sizes • Area vets and park use of item 33 ...............…………….........…. to help guide thewhat it of voluntary w 0 rkfashion obliged too _Ï er you is the value of the when it was left with them, not of the situation and let the customer know what you are going to do to Take charge 6• Most people such who take a ........……………··……·….... case about a dry-cleaning court are satisfied those from the 1960s onwards include feminist science fiction, useelephants objects as 20 to company make suretothe load doesn ’t 24 What dowritten Hugo and Chantal cplain 0 iticise about and their school careers advice? into an open would cost to replace as new. You ’ II probably bethat asked to provide evidence of how solve the p「oblem. One thing to keep in mind is you shm』 Id know what you can and with the outcome. 0 omance. cyberpunk and scientific pass over anyone headmoved around, there are some p 0 actical 16 Fundraising a 0 e ’sbeing things that should When heavy loads much itelephants originally cost - immobilised for of example, a receipt. The dry can thenbeoffer you a一 cannot do within the policy the business you work fo 「. cleaner The cost could minimal • were with tranquilisers A when they received the advice done prevent accidents. Firstly, if amonths load needs to be moved where workers or an ato item was lost O 0 damaged nine you still the dry cleaner 717 IfLitter •be appoint amuch 21 upgrade ......................................................... to’s give verbal di can 0 ections to the crane driver reduced amount depending ongiven the condition ofago, the item - or you II take have to negotiate collection maybe simple on the customer next purchase a ’small gift certificate. Athe BReaders' how advice was D book group members of the public are the area quickly must have barriers means to .. ....other . - them. this process had present, to be completed to reduce 34or towith court. cost simple gesture like this could resl』 It in a word-of-mouth recommendation to others, while C‘ Playmates who gave the advice ensure no one is to walk ’ allowed unde 0 the loadlibrary, while itand is moving. someone 18 an open group parents attheir the toddlersSecondly, welcome to Sec 0This ndary- aiselephants lifting equipment (chains, hadcannot to for be turned 35etc.) ……·” ………………..... toare avoid damage making promise you commiton toslings, will only set you back. If the dry cleaner is part of a national chain, you could get in touch with the customer called a banksman should always be used when moving heavy loads by crane. As a come along playfuture, in the Hugo children library while the on meeting is taking place. 25 When discussing their and’sChantal disagree to their and lungs 19 Story club •crane more likely to cause 22 ..... . services department of their head office and make the complaint to them directly. driver often cannot see the load, especially during touch-down, this person tells The group reads mainly fiction of different genres. Books are supplied by the which is the career fashion. elephants ’ best 36 ...............…………................ himAor which way towelcome move it. in Fi 0 her st- aid 20 library. Anyone is - have a had looktoatbe ou monito 0 website 0 ed constantly to see what the book If the cleaner refusesato compensate you or they offer you too little, try the Bis dry when to choose career in fashion. for the next meeting. - tracking devices fitted intofashion the matriarchs following steps: would likewere a career It isCve Séwhy unusualthey for machinery such as cranes.to fail. However, it is all too easy to N b 00 data including tusks and 37 ........................................... was taken the importance of the the size secondaof their Sé equipment. This refers to those items that k club Eignore The 26 doescleaner Hugo feel about being unpaid assistant? the dry is a member of aan trade association such as the UK Fashion and • IfHow are• attached between the mechanical lifting machine and the load that is being lifted. wereyou taken truck to their reserve Eve elephants SéAssociation, month members of by this group read new a fabulous business book which is then Textile can pass your complaint to them and they may be able to A He is realistic about practice. Chains, slings, shackles and the rigging are all examples of seconda Sé lifting equipment, discussed help you. when we meet. At our meetings you ’ H have the chance to network with andAdvantages perhaps surprising most Bit is He feels0 the p 0 actice0 catito isnote ies occurPark due to faults or weaknesses f transl 0 dishonest. n atthat Nkh 0 tak inju 0 ta 0 Wildlife other members - all like-minded businesswomen - in a relaxed environment. in these items. It isothers C He thinks wantthat to change the practice. essential a six-monthly visual inspection is carried out to ensure will bean lots of ideasopportunities to discuss, as welltoaslook refreshments andand lotsproduce of fun! a • You could get organisation at your issue .. ……·…independent -…… • There 38no there are signs of wear or damage to the slings and shackles. report, but this could be expensive (often around £100). a reduction the number of poache 0 s and 39 .......……·· writing ingroup F • Poetry If you the options abovepoets and are stillbetween unhappy with the18outcome, you could • A ’ ve antried example offoconservation that other pa 0 ks can12 follow writing group 0 young aged and at the library. You takewill you explo 0 case 0 etohow court. There ’ s a time limit for going to cou 0 t from when you took to power up your imagination, and your poems will be • an increase in 40 ....… ……······……….... as a contributor to GDP the item to theindry up to sixgroup yea 0 s . meets fortnightly on Saturdays displayed thecleaner, libraryyou andhave online. The from 12 p.m. to 2 p.m. The group is currently full but anyone interested is welcome to join the membership waiting list. 12 21 22 •[ 16 17 1'1 p. 1231I13 l@l p.p.124 106I 1 15 13 18 14 20 19 !’ I '3 VÚp. p. 123\ 1231 ÿ<•ê I •ê p.104[ p. 10s1 • • Test Test11111 Test Test Test Reading Reading Listening Reading Reading Listening Questions Questions Questions 1 23-27 ¹16-20 22Questions andanswer answer Questions8-14. 23-27. Readthe the text Questions 1-7 PART 4 31-40 Read and Questions Questions 8-14 PART 3text Questions 21-30 Questions 27below and 28 ~ SECTION 2below Questions 1G ¹ 27 Complete the table What the speaker suggest would be helpful for each of the following of Complete the notes below. Do the following agree withreaders the information given in the text on areas page 16? Complete the below. The textdoes on page 18Groups has six paragraphs, A-F. Questions 2 notes N ÿ below 26statements Dealing with customer complaints Read the text and answer Questions 15-22.and Choose TWO letters, A-E. for writers voluntary work? SECTION 1your Questions 1-14 Choose ONE WORD ONLY fromWORDS the text for each answer. Choose NO MORE THAN the text for each answe º In boxes on answer write ONE WORD ONLY for answe º from Write Which paragraph the following? Choose the correct letter, ATWO , each Bsheet, or When a1-7 customer complains, it C. is usually forshe a good reason. Herejob? are some strategies TWO did the speaker admit made in her first AWhich Teenvisi 0mistakes n mentions Mechanical lifting equipment Choose FIVE answers from the box and write the correct letter, A-G, next to ABCDE thatyour will help you handle a customer complaint in asheet. smooth and professional manner. Write boxes 23-27 onyour your answer Read theanswers text below and answer Questions 1-7. Questions 16-20. This isanswers a reading group for aged 12-16 which meets on the last Thursday Write your inin]çboxes 15-22 on answer sheet. being dishonest her employe 0 on ifA-F. theÿ to statement agrees with the information TRUE Write the correct Jette v„ boxesteens 8-14 your answer sheet. Talk 0 n j 0 bs in fashi 0 n design If some simple precautions are taken, lifting equipment that is essential of thepaying month. We arestatement a friendly group, with everybody keen to for talkconstruction about toopresents much attention she looked Elephant translocation if the the information in mind that the issue is not WhenFALSE a customer you withtocontradicts a how complaint, keep and what engineering projects can be used safely. Forklift trucks, lifting trolleys, mobile and Strategies for dealing with cust。mer c。mplaints we ’ ve enjoyed 0 eading recently and make suggestions on what we expecting to become well known What to do if your clothes have been lost or NOT GIVEN if there is no information on this NB ³What ou may use any Jetter more than 21 personal. problem did Chantal atonce. the start of the talk? Aiming to win the confhave 0 ontation accomplishes nothing. He or she has usually Helpful things volunteers might 0NÔer Lifixed O ingshould equipment and all their parts are classed as lifting read next. We are massive fans action, fantasy and ... adventure but we trying earn apulati lotnot of0meet money Reascranes ns f 0 r to overp 0appr。ach n at Majete Natiof 0 nal equipment. Park Strategy y。ur The made a0purchase thatdamaged did their expectations - acust。mer product, service, or maybe a by a dry cleaner A Her view of the speaker was blocked. try to include a mix of genres in our choices. openly disliking her client 8• combination Members this group ideas 0 thea a books they0 ol would like to read. A experience on must beofenforcement manufactured well, e.g. ,fo have 15 onthedeals it 0 e s from of the two. Ashare worker who remains in......................…...............…............. cont of theithem, 0 emotions calm Remember isstage not direct usually had anti-poaching laws strict if a a 1Stay Dry cleaners are generally for items left with prope even 0 ly constructed. All •equipment used for lifting orresponsible moving heavy loads should be B She was unable tooffind anitempty seat. position of strength . attack on you. 24 ..... … …·…… ..... that Dry cleaners are legally required toCE take easonable care anything left with them. sign saying the opposite. 9B It C isn ’t The possible for any new members to0 join thisbeen group atofpresent. equipment bearing mark has constructed B original, ideas students next to her were talking. writing worksh 0new ps a Creative •For may need to undergo 16 .............................…………................ before use to international • example, successful breeding were not fulfilled. Do not t叩 to You can claim compensation if your belongings are damaged or lost while in their care. standards. In addition, equipment that meets these standards will have documented 29 and shm hear 0 Idofsuch give you enough 2•Questions IfWould the dry cleaner loses an item belonging to you, they you like to share your writing with others and their constructive You can get feedback on your own work from other members this group. 10 parenting skills custome 0C say30 what they need to.…Respond with phrases as ,‘ Hmm ’,' I see ’, Let the may need a regular check by an 17 su 0 prised to hear about the job market? 22 What were Hugo and Chantal 23 ·······…·· instructions tests that should be overp adhered to p 0 0ior n to using the equipment. for Certain Even if the dfor 0 mo ycaused cleaning a sign they ’t their responsible Problems bycompany elephant 0Have pulatisaying money to buy newhas one. suggestions how to it? you got aaren book inside you but items need and 'Tell me 0for e'.a completely Then be improve quiet. As the customer expresses annoyance yet sees the argument. of machine 0 y, such as cranes, must be inspected by a qualified engineer on just a by R types ThisAwith group focuses on stories belonging to just one genre. an unde 0 standing of food and diet D be. It has become more competitive than it used to left them, this isn ’ t necessarily true. They can ’ t opt out of this responsibility Choose TWO letters, A-E. the inspiration to get started? Build you relax. 0 confidence to begin fo to 0 mulating you are not reacting, he or she will begin to The customer needs do this before Lift plans • If you greater competition, causing hunger for the elephants well Use short phrases in reply. cannot recognise a 3Listen have the receipt for a damaged item, company should refund the amount six-monthly basis. Bideas There is more variety inofitthis than they hadregular 0 ealised. upfor atosign. sto 0 by ylines and characters at our workshops. Open to all being able hear your solution. 12putting Work produced members group will be available the public. E retail experience you originally paid for it. … ……….... until 25to……… ·0 elevant to cranes C Some areas of it are more exciting than others. ............... ........................ in the park • beginne damage to 31 Which TWO pieces of retail information do Hugo and Chantal agree would be useful? 0 s and established w 0 iters. AsThis soon as you realise there ’write s a problem, contact them and explain the situation. c 0 anes, a formal lift plan must be prepared. Lift plans are a They For operations that use calm . 13 group doesn ’ t read or either poet Sé or fiction. F a good memory ABCDE be possible to get support for your complaint from a dry cleaners ’ trade 4 It may When the customer has calmed down and feels you have heard his or her side, start car Sé out 18 ......................................................... for any risks • used to establish and might you compensation straight away. don t,will you should ask them to 23 Hugo Chantal agree that the speaker ’sIfdangers message type ofoffer 0transl isk and assessment, thefashion possible of’was the operation areyou. carefully the reasons people return items Get the questions and begin athey start to as trust n Ask pr 0whereby cess The C B 00 facts ks for0 cati now0Be association. asking questions. careful not to give scripted replies but use this an opportunity 14 This group would suit someone who thinks they could write a book. G a measures good level of fitness either cove how 0 the much costtime of repairing the item or to pay for a replacement (if it can ’ t be to calculated, and control are identified and put in place. Before any lift people to shop for clothes proper conversation. • start a 19 ........ ..…··……·…... ........... .......... .have can be consulted during a 'Tool Box Talk ’ A unfair to them at times. a genuine conversation, building a 0 elationship of trust with your customer. To help • We ameet suitable group ofpeople elephants from the 32each ..... .......... ...............… was on the second andwant fourth Mondays of month in members' repaired). proceeds, the plandesigns should be talked over the lifting crew what butwith can ’same t find ’fashion re offered too little compensation, you can request aduring free repo eö is fromoften an 5Suggest If youaction B hard for them to follow. Be sure of your company ’ s may well make a verbal youhomes. unde 0 stand the situation, get as many details as who possible. group is Talk open tofashion men and enjoy discussing theto ask The refer independent 0 ed selected tothe as a 'Tool Box ’(for TBT). This is women an important oppo T unity for them best of year buying O 0time ganisation. Preventing accidents with loads If they have to of pay the cost afiction damaged or lost thea 0maximum they ’ re indust 0 heavy y.of replacing Cthemes critical the 26 ..........….............................. on novels. 27 item, ............... and issues found in science Our books e usually questions about their 0staff ole inmade the operation. the most popular fashion sizes • Area vets and park use of 33 ...............…………….........…. to help guide the of voluntary w 0 rk obliged too _Ï er you is the value of the item when it was left with them, not what complaints. in future. of the situation and let the acustomer know what youtoare going tosatisfied do ’ttoit charge 6• Take Most people who take a ........……………··……·….... case about dry-cleaning court are those written from the 1960s onwards and include feminist science fiction, use objects such as 20 to company make sure the load doesn 24 What do Hugo and Chantal cplain 0 iticise about their school careers advice? elephants into an open would cost replace as thing new. to You ’ II probably bethat asked evidence of how solve the p 0to oblem. keep in mind is youtoshmprovide 0 Id know what you can and with the outcome. 0 omance. cyberpunk anda One pass over anyone head 16 Fundraising 0scientific e ’sbeing moved around, there are some p 0 actical things that should When heavy loads much it originally cost for example, a receipt. The dry cleaner can then offer you aN cannot do within the policy of the business you work fo 0. The cost could be minimal •done immobilised with tranquilisers A elephants when theywere received theFirstly, advice to prevent accidents. if amonths load needs to be moved where workers or an item was lost O 0 damaged nine ago, you can still take the dry cleaner 717 If •Dbe appoint a 21 ......................................................... to give verbal di 0 ections to the crane driver reduced amount depending on the condition of the item you ’ II have to negotiate Litter collection maybe a simple upgrade on the customer ’s next purchase or a small gift certificate. Athe BReaders' much advice given book group members of the public are present, the area quickly must have barriers means to .. ....other . -how this process hadwas to be completed to reduce 34or to court. cost with them. simple gesture likethe this could resl 0 It in a word-of-mouth recommendation to others, while C‘ Playmates who gave advice ensure no one is allowed to walk ’ unde 0 the load while it is moving. Secondly, someone 18 an openequipment group parents at the35 library, and toddlerstoare welcome to Sec 0This ndary- aiselephants lifting (chains, etc.) hadcannot to for be turned their ……·” ………………..... avoid damage making promise you commiton toslings, will only set you back. If the dry cleaner is should part offuture, a national chain, you moving could get in on touch the customer called a banksman always be used when heavy loadswith byiscrane. Asplace. a come along and play in the children ’ s library while the meeting taking 25 When discussing their Hugo and Chantal disagree to their lungs 19 Story club •crane more likely to cannot cause 22 . load, services department of their office and make the complaint to supplied them directly. driver often see.....head the during touch-down, this person The group reads mainly fiction ofespecially different genres. Books are bytells the which is the career fashion. elephants ’ best 36 ...............…………................ himAor which way towelcome move it. in Fi 0 her st- aid 20 library. Anyone is - have a had looktoatbe ou monito 0 website 0 ed constantly to see what the book If the dry cleaner refuses to compensate you or they offer you too little, try the Bis for when to choose a career in fashion. the next meeting. - tracking devices fitted intofashion the matriarchs following steps: would likewere a career It isCve Séwhy unusualthey for machinery such as cranes.to fail. However, it is all too easy to N b 00 data including tusks and 37 ........................................... was taken the importance of the the size secondaof their Sé equipment. This refers to those items that k club Eignore The 26 doescleaner Hugo feel about being unpaid assistant? the dry is a member of aan trade association such as the UK Fashion and • IfHow are• attached between the mechanical lifting machine and the load that is being lifted. wereyou taken truck to their reserve Eve elephants SéAssociation, month members of by this group read new a fabulous business book which is then Textile can pass your complaint to them and they may be able to A He is realistic about practice. Chains, slings, shackles and the rigging are all examples of seconda Sé lifting equipment, discussed help you. when we meet. At our meetings you ’ H have the chance to network with andAdvantages perhaps surprising most Bit is He feels0 the p 0 actice0 catito isnote ies occurPark due to faults or weaknesses f transl 0 dishonest. n atthat Nkh 0 tak inju 0 ta 0 Wildlife other members - all like-minded businesswomen - in a relaxed environment. in these items. It isothers C He thinks wantthat to change the practice. essential a six-monthly visual inspection is carried out to ensure will bean lots of ideasopportunities to discuss, as welltoaslook refreshments andand lotsproduce of fun! a • You could get organisation at your issue .. ……·…independent -…… • There 38no there are signs of wear or damage to the slings and shackles. report, but this could be expensive (often around £100). a reduction the number of poache 0 s and 39 .......……·· writing ingroup F • Poetry . . . . . . . . . If you the options abovepoets and are stillbetween unhappy with the18outcome, you could • A ’ ve antried example offoconservation that other pa 0 ks can12 follow writing group 0 young aged and at the library. You takewill you explo 0 case 0 etohow court. There ’ s a time limit for going to cou 0 t from when you took to power up your imagination, and your poems will be • an increase in 40 ....… ……······……….... as a contributor to GDP the item to theindry up to sixgroup yea 0 s . meets fortnightly on Saturdays displayed thecleaner, libraryyou andhave online. The • • • E 叫Jι from 12 p.m. to 2 p.m. The group is currently full but anyone interested is welcome to join the membership waiting list. qu 12 21 22 16 •[ 17 1'1 p. 1231I13 l@l p.p.124 106I 1 15 13 18 14 20 19 !’ I '3 VÚp. p. 123\ 1231 ÿ<•ê I •ê p.104[ p. 10s1 Test Test111111 Test Test Test Test Reading Reading Listening Reading Reading Listening Questions Questions Questions 1 23-27 ¹16-20 22 and answer Questions 23-27. Readthe the text Questions 1-7 PART 4 31-40 SECTION 3Questions Questions 2ι40 Read and answer Questions Questions 8-14 PART 3text Questions 21-30 Questions 27below and 28 ~ SECTION 2below Questions 1G ¹ 27 8-14. Complete the table below. What the speaker suggest would be helpful for each of the following of Complete the notes Do the following agree with the information given in the text on areas page 16? Read the text pages 25 and 26 and answer Questions 28-40. Complete the below. The textdoes on page 18 has six paragraphs, A-F. Questions 2 notes N ÿ on 26statements Dealing with customer complaints Read the text below and answer Questions 15-22. Choose TWO letters, A-E. Groups for readers and writers voluntary work? SECTION 1your Questions 1-14 Choose ONE WORD ONLY fromWORDS the text for each answer. Choose NO MORE THAN the text for each answe º In boxes on answer write 28-33 ONE WORD ONLY for answe º from Write Which paragraph the following? Choose the correct letter, ATWO , each Bsheet, or When a1-7 customer complains, it C. is usually forshe a good reason. Herejob? are some strategies Which TWO did the speaker admit made in her first AQuestions Teenvisi 0mistakes n mentions Mechanical lifting equipment Choose FIVE answers from the box and write the correct letter, A-G, next to ABCDE that will help you handle a customer complaint in a smooth and professional manner. Write your inboxes boxes 23-27 onyour your answer sheet. Read theanswers text below and answer Questions 1-7. Questions 16-20. This isanswers apages reading group for aged 12-16 meets on the last Thursday Write in 15-22 on answer sheet. being dishonest to her employe 0 on theÿ 26 statement agrees with the information TRUE The your text on 25 and has six sections, A-F . which Write the correct Jette ]ç if A-F. v„ boxesteens 8-14 your answer sheet. ntaken, j 0 bs lifting intranslocation fashi 0 everybody n design If some simple precautions are equipment that is essential of the month. We arestatement a0friendly group, with keen to for talkconstruction about paying toopresents much attention she looked Elephant ifTalk the the information in mind that the issue is not WhenFALSE a customer you withtocontradicts a how complaint, keep and engineering projects can be used safely. Forklift trucks, lifting trolleys, mobile Strategies for dealing with cust 0 mer c 0 mplaints what we ’ ve enjoyed 0 eading recently and make suggestions on what we and expecting to become well known What to iffor your clothes been lost the correct each section from thehave list nothing. of headings below. GIVEN ifdo there is have no information on NB ³What ou NOT may use any Jetter than once. 21Choose problem did Chantal at the start ofthis the talk? personal. Aiming toheading win themore conf 0 ontation accomplishes He or she hasor usually Helpful things volunteers might 0NÔer Lifixed O ingshould equipment cranes and all their parts are classed as lifting equipment. read We are massive fansNatiof action, fantasy0 mer and ... adventure but we trying earn apulatilotnot money Reas a0purchase ns f 0 r to overp 0appr 0meet n at Majete 0 nal The Park Strategy ynext. 0that ur damaged 0of ach made did their expectations - acustproduct, service, or maybe a by a dry cleaner Atry Her view of speaker blocked. include a the mix of genres instage our choices. openly disliking her client theto correct number. viii, inwas boxes your answer 8•Write Members of this group ideas 0 the28-33 books they like to read. A experience on must be manufactured well, e.g. a 15 ......................…...............…............. onthedeals it 0 e s from combination of the two. Ashare worker who remains inon cont 0 ol would of theithem, 0 sheet. emotions calm Remember is,fo have not a direct usually had anti-poaching laws strict enforcement if a a 1Stay Dry cleaners are generally for items left with prope even 0 ly constructed. All •equipment used for lifting orresponsible moving heavy loads should be B She was unable tooffind anitempty seat. position of strength .any attack you. ..... … ..... them. that Dry cleaners are legally required toCE take easonable care ofpresent. anything left with sign saying the opposite. 9B It C isn ’t The possible for new members to0 join thisbeen group at24 equipment bearing mark has constructed to…·…… international B original, ideas students next to on her were talking. writing worksh 0new ps a Creative •For may need to undergo 16 .............................…………................ before use • example, successful breeding were not fulfilled. Do not t Sé to You can claim compensation if your belongings are damaged or lost while in their standards. In addition, equipment that meets these standards will have documentedcare. List of from Headings 29 and shm hear 0 Idofsuch give you enough 2•Questions IfWould the dry cleaner loses an item belonging to other you, they you like to share your writing with others and their constructive You can get feedback on your own work members this group. 10 parenting skills custome 0C say30 what they need to. Respond with phrases as ,‘ Hmm ’,' I see ’, Let the may need a regular check by an 17 … su 0 prised to the job market? 22 What were Hugo and Chantal 23 should ·······…·· be adhered tohear instructions for tests that p 0 ior about to using the equipment. Certain Even if the d 0 y cleaning company has a sign saying they aren ’ t responsible for items Problems caused by elephant overp 0 pulati 0 n money to buy a completely new one. suggestions for how to improve it? Have you got a book inside you but need and 'Tell me mo 0 e' . Then be quiet. As the customer expresses their annoyance yet sees enterp 「ise arising frommust success in other countries Anfocuses thestories argument. of machine 0 y, such as cranes, be inspected by a qualified engineer on a by R types This group on belonging to just one genre. an unde 0 standing of food and diet D be. A It has become more competitive than it used to left with them, this isn ’ t necessarily true. They can ’ t opt out of this responsibility Choose TWO letters, A-E. the inspiration to get started? Build you 0 confidence to begin fo 0 mulating you are not reacting, he orshort she will begin toreply. relax. The customer needs to do this just before Lift plans • If greater competition, causing hunger for elephants well Use phrases in cannot recognise a 3Listen you have the receipt for a damaged item, the company should refund the amount six-monthly basis. sto 「ks inspire range of emotions and actions iiThere The that Bideas ishope more variety inofwill itthis than they had 0 ealised. upfor atosign. sto 0 by ylines and characters at aour regular workshops. Open to all being able hear your solution. 12putting Work produced members group will be available the public. E retail you originally paid for it.experience … ……….... until 25to……… ·0 elevant to cranes C Some areas of it are more exciting than others. 31 ............... ........................ in the park • damage to Which TWO pieces of retail information do Hugo and Chantal agree would be useful? beginne 0 s and established w 0 iters. Suppo 同 from some O「ganisations but not from others iii As soon as you realise there ’ s a problem, contact them and explain the situation. c 0 anes, a formal lift plan must be prepared. Lift plans are a They For operations that use calm . 13 This group doesn or write either poet Sé or fiction. F ’t read atogood memory ABCDE be possible get support for your complaint from a dry cleaners ’them trade 4 It may When the customer has calmed down and feels you have heard his or her side, start car Sé out 18 ......................................................... for any risks •type used to establish and might offer you compensation straight away. If they don ’ t, you should ask to 23 Hugo and Chantal agree that the speaker ’ s message was of iv 0transl isk the assessment, whereby thefashion possible dangers of will the start operation areyou. carefully reasons people return items Get the facts Ask questions and begin a to trust 0 cati 0 n pr 0 cess The Finding new types of habitat C B 00 ks for now association. asking questions. Be careful not to give scripted replies but use this as an opportunity 14calculated, This group would suit someone who thinks they could write a book. G a good level of fitness either cove how 0 the much costtime of repairing the identified item or to pay forina place. replacement (if it can ’ t be to and control measures are and put Before any people to shop for clothes proper conversation. • start aa19 ........ ..…··……·…... ........... .......... .have can be consulted during a.......... 'Tool Box Talk ’ lift To help A unfair to them at times. genuine conversation, building a 0 elationship of trust with your customer. • a suitable group of elephants from the same 32 ..... ...............… was on the second and fourth Mondays of each in members' vmeet Opposition from the general public repaired). proceeds, the plandesigns should be talked over with the lifting crewmonth what is often people want but can ’t find ’fashion re offered too compensation, you can request aduring free repo an 5Suggest IfWe you action hard for them tolittle follow. Be sure oftoyour company ’s as who may well makeeö afromverbal youBhomes. undeselected 0 stand the situation, get as many details possible. group is open men and women enjoy discussing theto ask The refer 0 ed to as a 'Tool Box Talk ’( TBT). This is an important oppo T unity for them the best time of year for fashion buying independent O 0 ganisation. Preventing accidents with heavy loads in 0difficult timesafiction A and sign of hope If they have to pay the damaged or lost thea 0maximum they ’ re indust y.of replacing C vi critical of the 26cost ..........….............................. on novels. 27 item, ............... issues science Our books e usually questions about their 0staff olefound inrkmade theinoperation. the most popular fashion sizes • themes vets and park use of item 33 ...............…………….........…. to help guide thewhat it of voluntary w 0 Area obliged too _Ï er you is the value of the when it was left with them, not complaints. in future. of the situation and let the know what youtoare going tosatisfied do ’tto charge 6• Take Most people who take a represent case about acustomer dry-cleaning court are those from the 1960s onwards feminist science fiction, use objects such as 20 ........……………··……·….... to company make sure the load doesn viielephants Creatures which both joyand andinclude opposition 24 What dowritten Hugo and Chantal cplain 0 iticise about their school careers advice? into an open would cost to replace as new. You ’ II probably bethat asked to provide evidence of how solve the p 0 oblem. One thing to keep in mind is you shm 0 Id know what you can and with the outcome. 0 omance. around, there are some p 0 actical cyberpunk anda 0scientific pass over anyone headmoved 16 Fundraising e ’sbeing things that should When heavy loads much itelephants originally cost - immobilised for example, a receipt. The dry can thenbeoffer viii Sto 「ks causing delight and the revival of public events cannot do within the policy of the business you work fo 0. cleaner The cost could minimalyou a N • were with tranquilisers A when they received the advice done prevent accidents. Firstly, if amonths load needs to be moved where workers or an ato item was lost O 0 damaged nine ago, you still take the dry cleaner 717 IfLitter •Dbe appoint a 21 ......................................................... to give verbal di can 0 ections to the crane driver reduced amount depending on the condition of the item you ’ II have to negotiate collection maybe simple upgrade on the customer ’ s next purchase or a small gift certificate. Athe BReaders' much advice given book group members of the public are present, the area quickly must have barriers means to .. ....other . -how this process hadwas to be completed to reduce 34or to court. cost with them. simple gesture likethe this could resl 0 It in a word-of-mouth recommendation to others, while C‘ Playmates who gave advice ensure no one is to walk ’ allowed unde 0 the loadlibrary, while itand is moving. someone 18 an open group parents attheir the toddlersSecondly, welcome to Sec 0This ndary- aiselephants lifting equipment (chains, hadcannot to for be turned 35etc.) ……·” ………………..... toare avoid damage making promise you commiton toslings, will only set you back. 28 Section A If the dry cleaner is part of a national chain, you could get in touch with the customer called a banksman should always be used when moving heavy loads by crane. As a come along playfuture, in the Hugo children library while the on meeting is taking place. 25 When discussing their and’sChantal disagree to their and lungs 19 Story club •29 more likely to cause 22 ..... . services department of their head office and make the complaint to them directly. crane driver often cannot see the load, especially during touch-down, this person tells The group Section B reads mainly fiction of different genres. Books are supplied by the which is the career fashion. elephants ’ best 36 ...............…………................ himAor which way towelcome move it. in Fi 0 her st- aid 20 library. Anyone is - have a had looktoatbe ou monito 0 website 0 ed constantly to see what the book If the dry cleaner refusesato compensate you or they offer you too little, try the 30 Cto choose BisSection when career in fashion. for the next meeting. - tracking devices fitted intofashion the matriarchs following steps: they for would likewere a career It isCveSection Séwhy unusualD machinery such as cranes.to fail. However, it is all too easy to 31 N b 00 data including tusks and 37 ........................................... was taken the importance of the the size secondaof their Sé equipment. This refers to those items that k club Eignore The 26 doescleaner Hugo feel about being unpaid assistant? the dry is a member of aan trade association such as the UK Fashion and • IfHow Section E 32 are• attached between mechanical lifting machine and the load that is being lifted. werethe taken truck to their reserve Eve elephants SéAssociation, month members of by this group read new a fabulous business book which is then Textile you can pass your complaint to them and they may be able to A He is realistic about the practice. Chains, slings, shackles and rigging are all examples of seconda Sé lifting equipment, Section F 33 help discussed when we meet. At our meetings you ’ H have the chance to network with you. andAdvantages perhaps surprising most Bit is He feels0 the p 0 actice0 catito isnote ies occurPark due to faults or weaknesses f transl 0 dishonest. n atthat Nkh 0 tak inju 0 ta 0 Wildlife other members - all like-minded businesswomen - in a relaxed environment. in these items. It isothers C He thinks wantthat to change the practice. essential a six-monthly visual inspection is carried out to ensure will bean lots of ideasopportunities to discuss, as welltoaslook refreshments andand lotsproduce of fun! a • You could get organisation at your issue .. ……·…independent -…… • There 38no there are signs of wear or damage to the slings and shackles. report, but this could be expensive (often around £100). a reduction the number of poache 0 s and 39 .......……·· writing ingroup F • Poetry . . . . . ,• . . . . If you the options abovepoets and are stillbetween unhappy with the18outcome, you could • A ’ ve antried example offoconservation that other pa 0 ks can12 follow writing group 0 young aged and at the library. You takewill you explo 0 case 0 etohow court. There ’ s a time limit for going to cou 0 t from when you took to power up your imagination, and your poems will be • an increase in 40 ....… ……······……….... as a contributor to GDP the item to theindry up to sixgroup yea 0 s . meets fortnightly on Saturdays displayed thecleaner, libraryyou andhave online. The from 12 p.m. to 2 p.m. The group is currently full but anyone interested is welcome to join the membership waiting list. Së qu J¹ 12 •[ '3 p. 123\ ÿ<•ê p.104[ 21 24 22 16 17 1'1 p. 1231 l@l p. 106 1 15 13 18 14 20 I13 p. 124 I 19 !’ I VÚ p. 1231 I •ê p. 10s1 • • • E Test Test111111 Test Test Test Test Reading Reading Reading Listening Reading Reading Listening Questions Questions Questions 1 23-27 ¹16-20 22 and answer Questions 23-27. Read the text Questions 1-7 PART 4 31-40 White back in Britain after SECTION 3Questions Questions 2¹ Read the below and answer Questions Questions 8-14 PART 3text Questions 21-30 Questions 27storks and 28 ~hundreds of years SECTION 2below Questions 1G ¹ 40 27 8-14. Complete the table What the speaker suggest would be helpful fortoeach of the of Complete the notes below. Do the following agree with the information given in the text on areas page 16? Read the text pages 25 and 26 and answer Questions 28-40. Complete the notes below. The textdoes on page 18 has six paragraphs, A-F. beautiful birds could be about become afollowing feature Questions 2These N ÿ on 26statements Dealing with customer complaints Read the text below and answer Questions 15-22. Choose TWO letters, A-E. Groups for readers and writers voluntary work? offrom the the British landscape again SECTION 1your Questions 1-14 Choose ONE WORD ONLY text for each answer. Choose NO MORE THAN WORDS the text for each answe º In boxes on answer write 28-33 ONE WORD ONLY for answe º from Write Which paragraph the following? Choose the correct letter, ATWO , each Bsheet, or When a1-7 customer complains, it C. is usually forshe a good reason. Herejob? are some strategies Which TWO did the speaker admit made in her first AQuestions Teenvisi 0mistakes n mentions Mechanical lifting equipment Choose FIVE answers from the box and write the correct letter, A-G, next to ABCDE that will help you handle a customer complaint in a smooth and professional manner. Write your inboxes boxes 23-27 onof your answer sheet. Read the text below and answer Questions 1-7. AWrite last definitive record ofher a pair white storks successfully in Britain Questions 16-20. This isanswers a reading group for aged 12-16 meetsbreeding on the last Thursday your answers in 15-22 on your answer sheet. being dishonest to employe 0 on theÿ 26 statement agrees with the information TRUE TheThe text on pages 25 and has six sections, A-F . which Write the correct Jette ]ç if A-F. v„ boxesteens 8-14 your answer sheet. 0friendly nSt j 0Giles bs lifting intranslocation fashi 0ineverybody nEdinburgh. design If some precautions are taken, equipment that is essential construction insimple 1416, from aTalk nest Cathedral No one knows why was of the month. We arestatement aon group, with keen to for talk about paying toopresents much attention she looked Elephant if the the information in mind that the issue is not WhenFALSE a customer you withtocontradicts a how complaint, keep and engineering projects can be used safely. Forklift trucks, lifting trolleys, mobile Strategies for dealing with cust 0 mer c 0 mplaints storks disappeared from our shores. They often featured on the menus of medieval what we ’ ve any enjoyed 0 eading recently and suggestions onbelow. what we and expecting to become well known What to iffor your clothes been lost the correct each section from thehave list of headings GIVEN ifdo there is have no information on this NB ³What ou NOT may use Jetter than once. 21Choose problem did Chantal at the start ofmake the talk? personal. Aiming toheading win themore conf 0 ontation accomplishes nothing. He or she hasor usually Helpful things volunteers might 0NÔer Lifixed Obanquets ingshould equipment cranes and all their parts are classed as lifting equipment. so might, quite simply, have consumed them all. But ... there could but be awe read We are massive fansNati of action, fantasy and adventure trying to earn apulatilot money Reas a0purchase ns f 0 r we overp 0appr 0meet n at Majete 0 nal The Park Strategy ynext. 0that ur damaged 0of ach cust 0 mer made did not their expectations a product, service, or maybe a bychoices. aa「riving dry after cleaner A Her view of the speaker was blocked. Sto「ks are migrants the end of winter, nesting more ominous reason. try to include a mix of genres in our openly disliking her client Write the correct number. viii, in boxes 28-33 on your answer sheet. 8Stay Members of this group share ideas fo 0 the books they would like to read. A experience on stage • must be manufactured well, e.g. , have a 15 ......................…...............…............. on it combination of the two. A of worker who remains in cont left 0 ol of theithem, 0 emotions deals calm Remember is not a direct usually had anti-poaching laws •equipment strict enforcement ifthey the 0have e s from a a 1All Dry cleaners generally for items even prope of 0this ly constructed. used for lifting orresponsible moving heavy loads should be B She was unable toassociating find anitempty seat. on rooftops andare happily with humans, andwith because position of strength . attack on you. 24 ..... … …·…… ..... that Dry cleaners are legally required to take 0 easonable care of anything left with them. sign saying the opposite. 9B Itlong isn ’tbeen possible for any members to join this group at present. equipment bearing CE has been constructed to international B original, ideas The students next to her were talking. worksh 0new ps a Creative •For may need to undergo 16 .............................…………................ before use with awriting symbol ofnew hope and newmark life. Yet their association rebi 「th also •Cexample, successful breeding werewill notlost fulfilled. Do not tifSéyour to that You can claim compensation belongings are damaged or while in their care. standards. In addition, equipment meets these standards have documented List of from Headings of belonging rebellion . Shortly after the restoration ofenough King meant they became ashare symbol 29 and shm hear 0 Idofsuch give you 2•Questions IfWould the dry cleaner loses an item to you, they you like to your writing with others and their constructive You can get feedback on your own work other members this group. 10 parenting skills custome 0C say30 what they need to.…Respond with phrases as ,‘ Hmm ’,' I see ’, Let the may need a regular check by an 17 su 0 prised to hear about the job market? 22 What were Hugo and Chantal 23 ·······…·· instructions for tests that should bewere adhered to p surviving, 0 ior to using the equipment. Certain Cha「les IIto in 1660, while storks rare but parliament debated putting Even if the d 0 y cleaning company has a sign saying they aren ’ t responsible for Problems caused by elephant overp 0 pulati 0 n money buy a completely new one. suggestions for how to improve it? Have you got a book inside you but need and 'Tell me mo be quiet. Assuccess the customer expresses their annoyance items yet sees enterp0 e'. Then 0 isethearising from in other countries Anfocuses argument. of machine 0 y, such as cranes, must be inspected by a qualified engineer on just a by R types This group on stories belonging to just one genre. an unde 0 standing ofthan food and diet D greater effort into destroying them entirely for fear they might inspire republicanism. be. A It has become more competitive it used to left with them, this isn ’ t necessarily true. They can ’ t opt out of this responsibility Choose TWO letters, A-E. the inspiration to get started? Build you 0 confidence to begin fo 0 mulating you are not reacting, he or she will begin to relax. The customer needs to do this before Lift plans • greater competition, causing hunger for elephants well Use short phrases in reply. cannot recognise a 3Listen If you have the receipt for a damaged item, the company should refund the amount six-monthly basis. Today, fo 「tunately, that notion has disappeared and the stork 「etains its association sto 0 ks inspire range of emotions and actions iiThere The that Bideas ishope more variety inofwill itthis than they had 0 ealised. up a for sto 0 by ylines and characters at aour regular workshops. Open to all being able tosign. hear your solution. 12putting Work produced members group will be available to……… the public. E retail experience you originally paid for it.on …new ……….... until 25 ca「dsexciting given to celebrate the a「rival of a child, as a with new life, appearing ·0 elevant to cranes C Some areas of it are more than others. 31 ............... ........................ in the park • damage to Which TWO pieces of retail information do Hugo and Chantal agree would be useful? beginne 0 s and established w 0 iters. Suppo T from some Oa 0problem, ganisations but not from others iii As soon as you realise there ’ s a contact them and explain the situation. c 0 anes, formal lift plan must be prepared. Lift plans are a They For operations that use calm . 13 This group doesn ’ t read or write either poet Sé or fiction. bird car叩ing a baby in a sling held in its beak. F a good memory ABCDE be possible to get support for your complaint from a dry cleaners ’them trade 4•type Itused may When the customer has calmed down and feels you have heard his or her side, start car Sé out 18 ......................................................... for any risks to establish and might offer you compensation straight away. If they don ’ t, you should ask to 23 Hugo and Chantal agree that the speaker ’ s message was of facts 0transl isk the assessment, thefashion possible dangers the start operation areyou. carefully reasons people return items Get the questions and begin a repliesofbut will to as trust 0 cati 0Be n Ask pr types 0whereby cess The of habitat C B 00iv ks Finding for nownew association. asking questions. careful not to give scripted use this an opportunity 14 This group would suit someone who thinks they could write a book. G a good level of fitness either cove how 0such the much cost of repairing the identified item or to pay forina place. replacement (if it can ’ t year be to and control measures are and put Before any time people towas shop for clothes So, a long absence, there great excitement when in April B •calculated, proper conversation. aaafter 19 ........ ..…··……·…... ........... .......... .have can be consulted during a.......... 'Tool Box Talk ’ ofliftthisTo A unfair to them at times. start genuine conversation, building a 0 elationship of trust with your customer. help • a suitable group of elephants from the same 32 ..... ...............… was on the second and fourth Mondays of each in members' vmeet Opposition from the general public repaired). proceeds, the plan should be talked over with the lifting crew what is often designs people want but can ’t find ’fashion re offered too little compensation, you can request aduring free repo eö from an 5Suggest you aIfWe pair of white sto「ks built an untidy nest of sticks in the topmonth branches ofa averbal huge action hard for them to follow. Be sure of your company ’ s may well make youBhomes. undeselected 0 stand the situation, get as many details as possible. group is Talk open tofashion men and who oppo enjoy discussing the The refer oak 0 ed in to a 'Tool ’(for TBT). This isatwomen an important T unity for them to ask the best of year buying independent Oof 0time ganisation. the middle ofBox our project Estate in West Drone Preventing accidents with heavy loads inrewilding times vi Aas sign hope If they have to pay the cost afiction damaged or lost theaSussex. maximum they ’ re indust 0difficult y.of replacing C critical of the 26 ..........….............................. on Knepp 27 item, ............... themes and issues found in science novels. Our books 0 e usually questions about their 0staff ole the in the operation. the most popular fashion sizes • vets and park made use of 33 ...............…………….........…. to help guide the footage, taken before pair started sitting on them, showed three large eggs. The of voluntary w 0 rk Area obliged too _Ï er you is the value of the item when it was left with them, not what it complaints. in future. of the situation and let the know what youtoare going tosatisfied do ’tto charge 6• Take Most people who take a represent case about acustomer dry-cleaning company court are those written from the 1960s onwards and include feminist science fiction, use objects such as 20 ........……………··……·….... to make sure the load doesn vii Creatures which both joy and opposition 24 What do Hugo and Chantal c 0 iticise about their school careers advice? fact that they were infe「tile and did not hatch was not too disappointing. The pair elephants into an open plain would cost to replace as new. You ’ II probably be asked to provide evidence of how solve the p 0outcome. oblem.anyone thing to keep in mind is that you shm 0 Id know what you can and with the 0 omance. cyberpunk anda One pass over ’sbeing head 16 Fundraising 0scientific eold, moved around, there arethirty, some p 0 actical things that should When heavy loads fou 「ksyears and storks can live to work ove「 with their first attempts toN are only much it originally cost for example, a receipt. The dry can thenbe offer viii Sto 0 causing delight and the revival of public events cannot do within the policy of the business you fo 0. cleaner The cost could minimalyou a • elephants were immobilised with tranquilisers A when they received the advice be done to prevent accidents. Firstly, if a load needs to be moved where workers or breed often failing. Prospects for next year are encouraging. These young storks an item was lost O 0 damaged nine months ago, you can still take the dry cleaner 717 If •reduced appoint amuch 21 upgrade ......................................................... to’s give di 0 ections the crane driverAthe depending ongiven the condition of verbal the item - or you II to have to negotiate Litter collection maybe aamount simple on the customer next purchase a ’small gift certificate. BReaders' advice was D book group members of the public are present, the areato must have barriers or means toin .. reintroductions ....other . -how this process had to be completed quickly to inspired reduce 34 are part of a project to return the species Britain, by to court. cost with them. simple gesture likethe this could resl 0 It in a word-of-mouth recommendation to others, while C‘ Playmates who gave advice ensure no one is tofor walk ’ allowed unde reached 0 the loadtheir while itand is moving. someone 18 an open group parents attheir the library, toddlersSecondly, are welcome to European count「ies that than target. Imported Poland, Sec 0This ndary- aiselephants lifting equipment (chains, etc.) had to more be turned on 35 ……·” ………………..... tofrom avoid damage making promise you cannot commit toslings, will only set you back. 28 Section A If the dry cleaner is part of a national chain, you could get in touch with the customer called a banksman should always be used when moving heavy loads by crane. As a come along and play in the children ’ s library while the meeting is taking place. they have spent the best pa 时 of three years in a six-acre pen with a group of other 25 When discussing their future, Hugo and Chantal disagree on to their lungs 19 Story club •29 more likely to cause 22 ..... . services department of their office and make thefrom complaint toOther them directly. crane driver often cannot see head thenon-flying load, during touch-down, this person tells The group mainly fiction ofespecially different genres. Books are supplied by the Section B reads juveniles and several injured, adults, also Poland. birds have Aor which is the career fashion. elephants ’ best 36 ...............…………................ toyears constantly him which way towelcome move it.toin Fi 0 her st- aid 20 library. Anyone is - the have a had look atbe ou monito 0ago, website a0 edyoung to see what the book st「ong loyalty site. Two bird from Knepp already shown If the dry cleaner refusesato compensate you or they offer you too little, try the 30 Cto choose BisSection when career in fashion. for the next meeting. flew across the Channel to France and, this summer,「eturned to its companions. tracking devices were fitted to the matriarchs following steps: they for would like a career in fashion It isCveSection Séwhy unusualD machinery such as cranes.to fail. However, it is all too easy to 31 N b 00 data including size tusks and 37 ........................................... was taken the importance of the the secondaof their Sé equipment. This refers to those items that k ofclub Eignore The the face reports unrelenting ecological loss (the UNasestimates a million C26 does Hugo feel about being unpaid assistant? IfHow the dry cleaner is a of member of aan trade association such the UK Fashion and • In Section E 32 arespecies attached between the mechanical lifting machine and the load that is being lifted. are on the brink of extinction globally), the white stork ’ s return is refreshing •Textile wereyou taken by truck to their new reserve Eve elephants SéAssociation, month members of this group read a fabulous business book which is then can pass your complaint to them and they may be able to ASection He is realistic about practice. Chains, slings, shackles and the rigging are all examples of secondathe growing Sé lifting equipment, news. As tens of thousands of people demonstrate about climate crisis F 33 discussed help you. when we meet. At our meetings you ’ H have the chance to network with and perhaps surprising note most Bit iseco-anxiety He feels0 the p 0 actice0 us, 0 Wildlife ies occurPark due to faults or Featuring weaknesses important. and besets these glimpses Advantages f transl catito is 0 dishonest. n atthat Nkh 0 tak inju 0of ta restoration other members - all like-minded businesswomen - in aare relaxed environment. in these items. It C He thinks others want to change the practice. is essential that a six-monthly visual inspection is carried out to ensure storks in BBC television ’stoSpringwatch into June, the ecologist Chris Packham There will be lots of ideasopportunities discuss, as well aslook refreshments and lotsproduce of fun! a • the You could get an independent organisation at your issue and .. ……·… -…… • 38 there are no signs of wear or damage to intelligent, the slings and shackles. progressive and practical'. described report, butthe thisproject could as be‘ imaginative, expensive (often around £100). • a reduction in the number of poache 0 s and 39 .......……·· F Poetry writing group D If you And yet its path to the UK has unhappy not been with smooth. Support from the options abovein and are still the18outcome, you could • A ’ ve antried example ofrestoration that other pa 0 ks can12 follow writing group foconservation 0 young poets aged between and at the library. You conservation bodies has been surprisingly difficult to obtain; some were hardtakewill you explo 0 case 0 etohow court. There ’ s a time limit for going to cou 0 t from when you took to power up your imagination, and your poems will be • an increase inown 40 ....… ……······… ……....others as a contributor GDP initiatives, while simplytoreluctant to stick their thepressed item towith theintheir dry cleaner, you have up to sixgroup yeawere 0 s . meets displayed the library and online. The fortnightly ondoubts Saturdays necks out. In addition the committee of the Sussex Wildlife Trust raised from 12 p.m. to 2 p.m. The group is currently full but anyone interested is welcome to join the membership waiting list. Së qu J¹ 12 21 24 22 16 17 1'1 p. 1231I13 l@l p.p.124 106I 1 25 15 13 18 14 20 •[ 19 !’ I '3 VÚp. p. 123\ 1231 ÿ<•ê I •ê p.104[ p. 10s1 . . . . . ,• . . . . • • • E Tes212 Reading Reading Reading Tes 4 Reading Writing Reading Reading Listening 33 Writing Listening Reading Test Listening Listening Reading Tes Test 1 Reading Listening Test 1 Aud oscr Aud oscr 4 Test 11 pp Test 23 2 Test 41 Test Test4 13 3 Test4 Audioscripts 3 Test 2 Test 2 Test 1 Test Test3 3 4 Audioscripts Aud oscr p sss Test4 21 3 Audioscripts Test 2 Test Test 1 Read the text below and answer Questions 8-14. Questions 23-27 Questions 16-20 Questions 1-7 and answer Questions 23-27. 1-8 Read the text below Read the text below and answer Questions 9-14. 27-30 35-40 SECTION 2Cream Questions VÞVýVÞ about the stork ever having been a27 British bird. They also had of concerns that 8-14 Questions 9-14 8-14. E Judge Ice Maker Read the text below and answer Questions F Questions 15-20 36-40 28-31 SECTION 3 Questions 13~ Vú Read the text below and answer Questions 21-27. Questions 34-37 6-10 Questions 8-14 Breaks WRITING TASK 2Questions PART PART 2 Questions 11-20 PART 4 Questions Questions WRITING 22-27 TASK 2 Read the text below and answer Questions 22-27. Questions 31-40 Questions 38-40 PART Questions 31-40 SECTION 2 15-27 White storks back in Britain after hundreds years 3 Questions 21-30 PART 243 SECTION 2 Questions 6[911G'. Vú 28-33 Questions 11-20 15-20 6:Dim Vú E East Esplanade 8-14 3 21-30 WRITING TASK 2on Questions 15-21 28-40 PART 2h4 Questions 11-20 Questions 22-27 Questions 28-30 Managing the hazards 1111:Ef SïR — 4 Read the text below and answer Questions PART 3he Questions 21-30 22-27 . in PART Questions ElD.Mm Vú WRITING TASK 2 PART 4 &Imm Vú Night photography autumn Questions Questions 31-40 27 and 28 & m Vú El D.i.13lmll VàilD:m Vú CDmmll ~ SECTION 2 1G ¹co I i ~ Emmmll VÞViViVi ocertain, he mos dead ym mush ooms no sme and asthe e qu ened in sWell sme some ndus a sa c ea ed mo e obs han des Pa sfor and was ve y by h s eagues As a as e adug u ego was conce Aud ioscri pts ngs ou o h mse w n bu d d ge some eedback mea and um d dn Test 3 cou d you manage ha ? Test 4 These volunteers help learn about staying healthy through a range of out-of-school SADIE: , I have got a car but I don t use it that often. Mainly just to to demons a ons o how s p oduced You may even ge o ysaid, The obse va ons made by peop e a he me we ehave noyed eencouraging es ng we en hey? Listening and Reading answer keys than that. hoping to get a bit HUGO: One thing s for though . From what she we II be unpaid assistants 2 Q 13 two vehicles to pass each other. First a trench was in the and a 14 English-bred birds would migrate across the Channel, and feared that their messy of darkness and a ready supply of residents' waste bins, thrive thanks to the cover basic pattern-cutting and garment construction, her We had few criticisms, perhaps not when you consider this is one Staff have of paid break hours of work, during which they n20 cea,minutes appa en F because dee ea aat oa cu mush oom This high-quality kids' bag enables you undo n he oday sLocated as onomy ec e m go oaettina kou he need ogoes sys em o manage he ha syhave ue ona dsleeping dn seem a ve has na aeven he me was he ead ng gu egave oBut he ca movemen ato e astime ycan uA You cou d see hdybu m dvhe esurprisingly en haood nas aavou he han ask na he Oh wha d duto he udges say? Yes my husband wou have otime ge kEsplanade ds up and my mo he s-she next Manly Wharf, East is awe popular spot all day. There is activities. You don tYes need to children yourself, but it's know somethina about 018 Good mo nMmm ng Now ve been asked oobab choose an aspec oifoos cbe o hngang that sng about My husband uses it the weekends to gosome mean hey awe ana pRoman e yusvcons sabou en accoun o wha happened hey Well to beain with. vou d be but that up to after three QB h ng shou dsomeone so ha you can eesen mu hehe s wan sa ehour. ea bya as YOUNG WOMAN and u e vhave hev dcan eve anv na And anyway 021 Bu sknow ea yyou ee ve sa dh0ns was a40 was awide, he he gh o common, hwas sEs Yes no ced ha oo Wha abou Jack? he seemed ohe osgene wo kna DAN Yeah ake a pho o1mo aNÔ am ya sjob ng ound hav 22 GREG We hey wan who a40 ano esa o n mo nbe ng IfThis you with childre ˜Þiust three vacancies for what a gh 0for e oom called ‘which playmates'. bu eenjoy and cheese he And sto n na ahe soec ah cheesemake w a ng 016 ADAM Tha das be he ma nhe ocus o ou pmqua acar on MAN: thanks. So now I'd like ask you about your use. 1NAnd MAN: OK. what about the sala y? In my last Iced was getting £9.50 per Ivenough was E Major were around standard 4.2 metres space ¹12¹ 27 21roads ÿ¹Yes 27 led to ahworking numbe 0ca ofchose pshou 0 oblems . we Firstly, there competition food, meant CHANTAL: think we ’ma IIemembe didn es 0ach on that issue! In European cities, sightings of foxes at night are Vang 0OK, Starwalker Drag 0have na 2¹ Questions 32-35 he des gns oWell. he ayou oo he deve w hmore oincreasingly peop ewhich say ng ataught yn they D Mawer mother bought her a sewing machine when she was ten and her22 1’¹s ¹N 20In21 Questions 0opmen ¹was 27 2¹ 138-40 730 2¹ 40 Questi 0ns childon 0 and en mo ¿me Mthat CHELLE 0 e from hunger. e was limit to’ the amount of food ’ suffering some elephants were o he andscaoe w made a good mp ess b ended n we’ wAs h thehe 0 na u a a ea u es 0 th, h t 0ea experiment pe 0 3 OHowe e g <4 0’ industry vative, YOUNG MAN inn 024021 BREDA NÔ JUL E E suoe 0 market. ’ i t 0 eally . QB WOMAN: ’ £9. 75 £11.25 in the national pa Nê ÿ some elephants began looking furthe 0 afield. Eleohants were routinelv 031 the for quite a long time. o ov s on made Dand ees and w d e on he s e Some peop e have men oned ha was layer of large stones was used to form the foundation. This was followed by info 0 mation 1¹ 21. with colour design by trial and erro 0. The first ga 0 ment Mawer made a which they use as feeding stations. Deer and wild boar are la 0 ger mammals that The text on pages 49 and 50 has five paragraphs, A-E. Choose the correct letter, B, C or D. Choose the correct letter, B, C or D. A e ha you can go n wo d ec ons To he gh s a s a case ha akes you up o a fo 0 ice The text on pages 72 and 73 has six sections, A-F. info 00 nation speake 0 give 2 N ÿ 26 doesn mean ha vou can fo 0 the Eve 0 y see whv he Ludd es e so movemen o sa e es and o he ob ec s n o b he Ea h n WO a Space he a so aave manv soeeches abou ssues ke he eve o oove v n h s soc e y He 032 gen us W ŒF d dng you ?had DAN was oo busy ascyc a which e0and go ng be ook emake eogy m a wo k aWha me wou d a n sh? eævÑN^” ndoand can give clear instructions. and ad kmonths. abou sWha deve opmen toMm the golf club. dn a 0 ways use he same knockina down fences around the oark, then to be repaired a significant cost. fehem 0pryosmcm wh Ono buses ne.athe CHANTAL: n.o ke oTha see mo ac esaof oshe suNaom we ook hae 0bu ove eedback hey pair of trousers, which made by tracing around existing pair of trousers. and ng whe e can ook down he ga ehe he scan ca ed A Yea on substantial deposit smaller materials -scuss often crushed brick fo 0broken inges recent years, emerging from cover of have also adapted the urban ’es T aeHUGO: ca Managemen syou >too ssu em We acompos eady ec A T aThe chey odec sys ems ha YOUNG WOMAN know m Uto wou deoon eone dwas on abou he uthe e was som ong y’ oreoared abou ho sfor and abou whe eTo change needed ke educa on sEB She be os ng es a po nearly she ded she wan ed 025 BREDA Aha so was he on he pve cin u ebu ha coom sed? 09 GREG One een MAN: And what about aAnd bicycle? ADAM Yeah was oand sed he enwe eheso manv w same es ab shed bv ha 022 MAN: That ’he sseemed not bad. Iaren suppose ite ’s a very stahen 0 t?Con I’m that. ’have t have vou? 02614 013 has been ha des an ac es deve oomen make seem a o ace whe esuso to be interested in heloin±out at our storv club IfToWhich that doesn't appeal to you, maybe you would dec ded o ocus on a m a ea o and ha s pocke s chose pocke he Fa m T o s o sea ng as some mes we use he oom v s s s 019 answe º solve this p 0 oblem, the decision was made to move dozens of elephants f 0 om Majete her late twenties, she spent five years wo 0answe king on digital and sculptural answe NÁ In used for this purpose, and on top of this, a layer of fine gravel was added. This paragraph mentions the following? pa 0 ks and nearby forests to forage in residential gardens by night. º Write the correct letter in boxes 38-40 on your answer sheet. answ ‘ 1 M Write the correct letter in boxes on your answer sheet. answe NÁ answe NÁ answe º Ae— ÿ next Which section mentions the following? o wo k was ea y op m s c o a change ke he dea ha wo k won ou spoken c c sm was no we ked by he u e s o F ance and even ua y he he mouse o be he bes and ha mo va ed he o v Th s k nd used n e na ona y o ha p anes _R ou sk es sa e y We Space T a c DAN Tha s gh and once hey d o d me ha cou d see my m s ake impo 0 tant Tha shou d wo k ou a gh can p ck he k ds up on my way home and hen ONE WORD ONLY answe º JUL E NÁ SADIE: I aaes don ’no t can actually have one at the moment. sThat you know you can see how wea this hese job. changed o en he hou 0you ain. byhave 0Wo vice, But WOMAN: Mmm. ’sI’ m the only unatt 0 accept active thing about the CHANTAL: Actually, not going to thathe view. 0 d then ’goodTeenvisi oeoo ePark o eæeæeæÿ a ve oae he haoo vBanswe l ia0 faNational 0adisabled childO esoeciallv ifroad vou have done some actina. We put on three perfo 0 even mances ocou op oIt aathe vou wo We have hem nhe eans acke sve oexperience, examp and eng ee na comoe vou can ake ou memo vIhaven es 017 BREDA He o0so? Ways de Came C ub eda speak ng whe 0 on eeave there we 0 and eas no elephants. obviously, to Wildlife se mush oom p Park, ck ssecond assoc acompe w bu you ’seem an amazing, but it 010 installations. ve ng obo ss abe No ma youn fami ssection a0Nkhotakota was referred to the nucleus and was then surfaced munderstand bu ng he con ohcoa ohe e empe op ace Napo eon oes dcity Hitocus o Ped no e do nthose? oeeakfast he wo ds uA She den. dn sa sme ed w h smind-expanding nrent? he end hough JUL Eupper He BREDA So wha he heme he on? he ado e noon w ho hem Oh one has ng eues oa knBut, na ava ab ohe WOMAN: So, Invo you ’ ref0a interested inasks restaurant work? MAN: What about the bikes you can Do you ever use MManagemen CHELLE Rafternoons gh W ewas sof awas he ked abou he Lak haze oswhe desc vo can ceyknew og and evenings ee . the So the restaurant sta Tsa serving bha 0he from HUGO: F˜Þhave eally? But she knows ’s case and everyone else says the same. examine 0 asks sto 0 eroom teache to machine Sé and The examiner asks you about yourself, home, work or studies and other You should spend about 20 minutes on this task. a year based on books they have read and we 0 your eisalways looking for suppo 0 tto with the hough we o en Our three-night photography weekend designed to appeal all levels. Participants bags o b e cases as we no h na s au e as conven en as be na ab e 031 DAN Oh he o um my name s Dan and d ke o o n you c ub wh ch vou answe aues ons abou OU seen n he museum of elephants to a new home 300 kilometres away is attempting to move significant numbers go a oca pa k can be a p ace o s a The e usua y a ange Ilehea could aThey living as practising artist. I0priority, definitely NÔ he u0might u eprovide on yor nega ve sEs No sen hwas mÿN n7 o ex e GREG Oh he s]çve ha Ju eto Dav son? DAN We un ymake was on hebe coas ha aof eansibilities ge sphotog ais ohe owas sunse sto 0 oss 09all A·s bKÿ incycling 1wildlife N7 sunlikely aagraph a he cen e? employe 15 N 21 MAN: .sys Imy ’ ve got bit of 0the ience Ia0in can references .But leoem OMu:ÿ A-E, with blocks Mountain also have idges running k of urban that some 0beau aphers now specialise SADIE: No -TWO I'm not on there because of all the QQ.[ But Iween would likelooking E Such is the proliferation ope aroads ea sed ha s1783 wasn so og hey ha The health and well-being of customers and staff is first we expect a.m. And you ’ad have be there at 5.30 to set everything up. you ’and du be Pa 0Yes was eminded CHANTAL hatdoesn tkeen mean itexpe has to t0and ue foand me. _çer, R The Why do the students Laki eruption so important? Resp 0h Jette A-F. v„ Which TWO educational skills were shown the video of children origami? otopics. such aone wou dEu be o he dange op co sour ons n0Wfeæeæeæ space be he The a000 mThe What are reasons why this site has been chosen for the housing 0 slabs. th,main ’oS theatrical side of o be VOU Onqueror ca dÿcthink ndon obboxes vou oocke Ye suspec ha e peop c0 BREDA g aea Dan We app ca on m wou dds ke odoing comp ea quite a challenge. A long straight built by the Romans have, in many cases, become to some the fantastic locations on this beautiful coastline, othe hab whe eroads gto ow such ng eha and wooded will familiar 0ooms non jan 0acon bs fashi 0 ns Lable 0 cati 0’this. nenjoy 0khave YOUNG MAN m soa hlater. my can see how peop e e with so ha was he JUL Enex Yes uA Anya was such acan smush She ened so eeas uOondus and hen oyou oduced 026 GREG Yes he eoo sof aJ0be so athat ou eto for afinished way could work in creative industry with a The WOMAN: That ’that sWell good .and Ihope check all Now, Milo Restaurants have some get aB bike would use get toay work. we e o and h sbus was pup anom mes so hey hadn The ca ed Wa Th syou ank? nsitnca m ca s0’ssc nea ycommercial eve yhe pa o eedge. heconditi pu aused map osWagon pheme oposed deve opmen een You see s bounded OK So at 12.30. HUGO: OK. -Iop Iithe you regood 0s ight! Complete the table below. What does the speaker suggest would be helpful for each of the following areas of89? Complete notes Look at the six beach descriptions, A-F, on pages 63 and 64. Complete the below. sentences below. Complete the sentences below. Look at the seven reviews of sleeping bags, A-G, on pages 39 40. the below. Do the statements information 66? following agree with the given in the text on 42? nests and closeness to humans would cause aof hazard -and rubbish falling Read the text below and answer Questions What comment do the students make about the impact of the Laki eruption on the Read the text below and answer Questions 28-40. •should Balance the load by using two buckets, one in each hand. Complete the sentences below. Choose correct letter, A, B or C. summary below. table below. Choose the correct letter, A, B, C or D. You should spend about 40 on this task. Do the following statements agree with the information given in text on page Label diagram below. Questions 11 and 12 Complete the table below. Do the following statements agree with the information given inshift the text on page 16? A, Read text on pages 25 and 26 and answer Questions 28-40. notes below. Questions 21 and 22 notes A, Label the map below. You should spend about 40 minutes on this task. the below and answer Questions Questions 11-14 below and answer Questions 15-21. Look at six advertisements cream makers, A-F, on pages 86 and 87. What does the about each following areas ofbill Read text below and answer Questions 28-40. The text on page 18 has six paragraphs, A-F. Questions 21 and 22 Questions 11 and 12 You should spend about 40 minutes on this task. These beautiful birds could be about to become athe feature 97 98 Choose the correct A, B or C. Complete the notes below. Complete the sentences below. of the cheapest models in our selection -15-20. notably the fact that the paddle ’t as Photography weekend course on the What comment do the students make about each of the following jobs? Questions You spend about 40 minutes on this task. notes below. A November in the northern hemisphere is not the most inspiring of months may not leave the premises. staff member who works a exceeding 5down Dealing with customer complaints The Spread the Word Life Writing Prize Questions 21-24 Read the text below and answer Questions 15-22. Choose TWO letters, A-E. Sydney Water: advice for customers paying apage Ensuring safety in the office Groups for readers and writers zips and turn itletter, into aminutes fun, animal-themed coat. Once your youngster ishours ready Working with cows in athe no beach closer to the than this Kayakers meet for aisn paddle Marama Beach Hotel and Bistro: voluntary work? PART 1 people following countries? s chimneys. robust as the ones in other models. We d have liked more recipes, too. But, for aget museum? of the British landscape again photographer. The days shorten appreciably as winter approaches and the last is entitled to a 30-minute unpaid break and free meals. However, please be aware that PART 1bed, PART 11 asTASK WRITING 1 SECTION 1the Questions 1-14 for simply zip bottom back on and zip up theduring shoulders. Suitable for WRITING TASK 1the PART 1 PART SECTION 1 sun rises, and daytrippers sit on the sand the day. People here SECTION 1 Questions 1-14 Choose WRITING TASK 1the coast of Cornwall ONE WORD ONLY from the text for each answer. Questions 1-14 SECTION 1on Questions 1-14 and other mechanical aids replace manual tasks. •the Where possible, use trolleys VÞVÞ Dmmll IUBIUI VÛVâ mm: Vâ Guidelines for employers Choose NO MORE THAN TWO WORDS from the text for each For which beaches are following statements true? VÞ•ó E VÞ the answer. Choose VÞVÞ omn t ONE WORD from the text for each Choose ONE ONLY text for each answer. 8-14 sheet, For which sleeping bag are the following statements true? ONE WORD ONLY from text for each answer. In boxes 9-14 on your answer sheet, write the ONE WORD ONLY from text for each answer. Choose In boxes 8-14 your answer sheet, write Write the correct letter in boxes 34-37 on your answer sheet. guidelines for working in the kitchen Write ONE WORD AND/OR A NUMBER Write about the following topic: Choose from the text for each TWO letters, A-E. In boxes TWO letters, A-E. 1-7 on your answer sheet, write Choose Write about the following topic: 32-35 Questions 28-33 ONE WORD ONLY for each Write for Choose NO MORE THAN TWO WORDS from the text for each answer. Write correct letter, ONE WORD ONLY for each to Questions 15-20. Write 15 What advice does Dan give about picking mushrooms in parks? For which ice cream maker are the following statements true? the correct letter, A, B or C. 28-34 Which paragraph mentions the following? Write about the following topic: 28 Before starting an origami activity in class, the students think it is for the Choose from the text for each Choose ONE WORD ONLY from the text for each answer. budget machine, this is a bargain. Choose the correct letter, Athe ,for Band or C. SIX answers from box and write the correct letter, A-G, next to TWO letters, A-E. Choose about the following topic: Write ONE WORD ONLY each Choose letters, A-E. When aTWO customer complains, itor isCelsius. usually for abring good reason. Here are some strategies Nature seems autumn leaves are blown free by high winds and frequent the may always be able to provide this especially in peak times . We are delighted to announce The Spread the Life Prize in heavy Which TWO mistakes did the speaker admit she made inbe her first job? Respiratory Protective Equipment - Writing advice A home-sewing revival: the return of Clothkits ItChoose skitchen fairly obvious that safety health hazards can exist on worksites filled with A the correct letter, A, B C. Company car parking policy between 8not and 20 degrees Encouraging employees to healthy: About your bill Roman Roads together on the grass after work, and drinks, snacks and music The examiner asks you about yourself, your home, work or studies and other Mechanical lifting equipment A-G, next to to watch Choose FIVE answers from the box and write the correct letter, So how has the reintroduction project managed to get going? What makes it in Choose FOUR answers from the box write the A-F, next to The examiner asks you about yourself, your home, work or studies and other Choose SIX answers from the box and write the correct letter, A-H, next to Questions 25-30. The you about yourself, your home, work or studies and other familiar ABCDE Beverages kept in the may not be consumed by staff, but filtered water is that will help you handle a customer complaint in a smooth and professional manner. dormant, as many birds have long since flown to warmer climates, fungi break association with Goldsmiths Writers ’ Centre. You should spend about 20 minutes on this task. equipment. However, a surprising number of hazards can also be Read the text below and answer Questions 1-8. You should spend about 20 minutes this task. Write your answers inand boxes 23-27 onon your answer sheet. Read the text below and answer Questions 1-7. the sun go down. Read the text below and answer 1-7. A Choose wooded areas. You should spend about 20 minutes this task. Read the text below answer Questions 1-7. topics. for factory employees F KitchenAid Artisan Ice Cream Maker Milking by hand A The last definitive record of aQuestions of white storks successfully breeding inA? Britain Questions 16-20. This is a reading group for teens aged 12-16 which meets onabout the last Thursday your answers 15-22 a guide for employers letter, boxes on your answer sheet. being dishonest to her 35-40 Write your answers in boxes 21-27 on your answer sheet. Slips and trips in boxes 34-37 on your answer sheet. Write your answers in boxes on your answer TRUE if the statement agrees with the information Write the correct letter, A-G, in boxes 1-8 on your answer sheet. Questions 27-30. your answers in boxes 15-20 on your answer sheet. some ways special is that itanimal has had to rely on private individuals building 36-40 Write the correct in 28-31 on your answer sheet. Write TRUE if the statement agrees with the 34 Which aspect of Roman road building does the writer mention in Section 38 In Section A, we learn that inpair the past people thought white storks Write your answers in boxes 22-27 on your answer sheet. 32 In A, the writer says that Kay Mawer Clothkits 38-40 on your answer sheet. Write your answers in boxes ifand the statement agrees with the information TRUE The text on pages 25 26 has six sections, A-F . sheet. the correct A-F, in boxes 1-7 on your answer sheet. the correct letter, A-F, in boxes 28-33 on your answer sheet. museum building was originally 21 Which TWO warnings does Dan give about picking mushrooms? Sydney Water services over five million people in greater Sydney, and if actually you own a by the correct 8-14 on your answer sheet. Write your answers in boxes 15-21 on your answer sheet. 97 98 seven sections, A-G. familiar topics. your answers in boxes 22-27 on your answer sheet. Write Questions 15-20. and many species sleep until spring warm awakening. through the topics. In the 1970s, Clothkits revolutionised home sewing .information Later, aessential woman from Sussex, provided free of charge in the staff room . Which TWO opinions about the Luddites do the students express? present in the office. DG Contracts recognises that many people working in the organisation require a vehicle Outwell G Talk in design Pay and B Don t disturb wildlife. title If some simple precautions are taken, lifting equipment that is for construction ’ in 1416, from a nest on St Giles Cathedral in Edinburgh. No one knows why was When we meet someone for the first time, we generally decide very quickly A make models that demonstrate the different stages. of the month. We are a friendly group, with everybody keen to talk about Some people dislike changes in their society and in their own lives, and want paying too much attention to how she looked FALSE if the statement contradicts the information the introduction pens themselves and feeding the birds at their own expense. The If you own a KitchenAid food mixer, this attachment (one of 15 that fits this In the past, most working people had only one job. However, nowadays, more FALSE if the statement contradicts the information staff take step possible to maintain food safety and work the surface of the slabs, to give animals grip, and have ruts into the inuaato a manner. documenting the nocturnal animals have developed aythat taste for nightlife. Elephant translocation PART 1Huao ABC ifthat the statement contradicts the information AMRM ABCDE 0every pie say is better work for a large company than acity small one. PART 1 Questions 1-10 include ob ec nto OFALSE he Ea h nit ode de o do we need ojust have se oa eaa measu es 031 So VsSomepe cin ochanging was o ced o es n othat Eu ooe Gue nsey was ac yhygienic hem scut 033 LISTENING Pockets Victor PART 1 Questions 1-10 England, revived the nostalgic brand and brought itenjoying up date don is for water and waste water ABCDE ea yas hdfamous nk abou pocke spermanence oo much and eparking abetter he ove ooked as ash on property, you'll get a bill from us. Generally, this iname mind the is not When a customer presents you with aato complaint, keep Comoetition Rules ove he phone hen you can any ques Space Traffic Management ons you m gh have? development? Bu vou need o be ssu hask na nhey he mHugo as he eha syour ke be oissue Q15 for business pu 0tone poses and aims to provide facilities for as many individuals its eve 0ÿengineering light, while staying in comfortable hotel and some typical Specific tasks in milking which cause injury are: just in histo 0our y1-10 as their greatest emperors and gene 0Lots alo s.e Building A the strength and of the roads 023 24 abou o have mo e e e me when a he ev dence shows oeoo a e F Shelly Beach GREG Th s s G P es on om he Emp oymen Agency We as week when you A a shop she visited. A represented the deep snow and cold days of winter. BREDA Oh sunse s ha s a g ea heme b w h e Qá a factory. Slips and trips are of the most common accidents when working in farm dairies. They It was the most severe eruption in modern times. JUL E R gh We expec have he ca bu s good o know EXAMPLE solving problems Choosing the best sleeping bag ’ pick more than one variety of mushroom at a time. They 0·ea 0 eally good company to work for. of Don vacancies at the moment. and projects can be used safely. Forklift trucks, lifting trolleys, mobile and PART 1 Questions The last area I EXAMPLE ’ H mention today is first aid . Volunteers who join this group can end up teaching MAN: So why haven ’ t you got one now? coun y s C Get there early. Strategies for dealing with cust 0 mer c 0 mplaints You need to wear Respirato Sé Protective Equipment (RPE) when you ’ re doing work how much eg ona va a on he e was Bes de he ca s a e d sp ay expe enced su phu sme ng og be o e m wh ch hen on o Nuns on A s on he sou h s de by he experience inspired Mawer to return to education, studying for a degree in MAN: Mmm. Well, as you say, there are advantages to that. storks disappeared from shores. They often featured on the menus of medieval what kind of person we think they are and if we like them or not. EXAMPLE B check children understand the terminology involved. Benefits things to stay the same. what we ’ ve enjoyed 0 eading recently and make suggestions on what we 15 Some respirators are unsuitable for use in a 0 eas with limited levels of NB You may use any letter more than once. This sleeping bag has an integrated down duvet and lots of space. What’s Their actions were ineffective. NB ³we ou use any letter more than once. expecting to become well known 35 November is adeve time when ................ ....…....................…........... gmade 0ep ow. NOT if there is no information on this GIVEN 15 Pa 0may king is limited, so the use of alternative methods of transpo 0 tas and the and more people have more than one job at the same time. expe 「tise tiny yet determined conservation charities such the Roy Dennis isyes aHazard good way to start ice cream making. You simply freeze the bowl Manly Beaches What to do if your clothes have been lost or machine) The improvement NOT GIVEN stone to guide wheeled vehicles. in camera technology that has night sky images more if there is no information on this and dou a so have oof oo he svs ems o enab eyour us o even such acc den s ng The best cream makers Choose the correct heading NOT GIVEN cice 0the mments if there is no information on this p ace o ex e and he anded e 1855 He ponce. oduced aoo othe wh on Gue nsey nc ud You may use any letter more than once. NB EXAMPLE NB ³AHRM ou may use any letter more than NB ³What may use any Jetter than once. for each section from the list of headings below. 21 problem did Chantal have at start of talk? 22 Chefs' uniforms and .more .. .n .… … ..........…………….......... must be washed for every shift. You recently bought some train tickets for a journey a week in advance. When DAN Oh hanks 0 m no us om peop e bu w d e The dee o en ge he bes personal. Aiming to win the conf 0 ontation accomplishes nothing. He or she has usually It would seem a good time also to put the camera to bed and forget about You recently attended a training course for Managing work. Your the employer hazard has 6 ....... ... .... Street sala 0 y ³ 0 u are soon going to spend three months doing work experience in an Starting The most common types of injuries a 0 e slips, trips and falls. Boxes, files and other items Breakfast supe 0 visor Checking portions, but there could be other charges. We send most bills quarterly, a N erwe ve read soend na wo k services, as possible. However, car parking provision is limited. DG Contracts therefore actively MAN: Excuse me. Would you mind if I asked you some questions? We ’ re doing a Your English-speaking friend has asked for your help with a college project came n o enqu e abou o ce wo k DAN Yes The ns uc ons we e o cao u e he c ouds as we cou dn us be b ue 06 dishes of this south-western region of Britain. SEB M nm h nk he eache cou d have he eve o d cu y upon 0 the ethe ancient routes and a huge number new ones, OK so emight, do go om he e? ccreating 00 nments benefits. the roads the and practicality B a purchase she made. B had power ensure that babies were born safely. ce abyequipment nNo ycould n e es ng go me and how pocke se deve o men and others in vulnerable gs 0live oups who may be at risk of injury. Initially, though, you 0 oped Pof 0as iority will be SADIE: Well, Iwhe a flat -lot on the floor and itpassion doesn't have any {deve eæ~ÄW’ sokeeo 010 boa ds w h nmo omagnificence ma on abou each one The ajob e o dthe and aa we ask vou omaintenance 018 ADAM ha Helpful things volunteers 0NÔer wes eare nsecond sof de o he ns de he opmen o sO med London Road on WOMAN: Now, you might also be inteof 0massive ested in the at City Road branch. That ’sN for a Roman B a private home. volcanoes. It led the formal study Lifixed ing ’to thas pick mushrooms near busy roads. following instructions cranes and all their parts classed as lifting equipment. fine at University Chichester. Her for vintage fabric, which herawe often happen when working with cows in ahave dairy during milking, and during where you in hazardous substances in the air such vapour or banquets so we quite simply, consumed them But there could be tell not to worry if they find activity difficult. should read next. are fans of action, fantasy and adventure but They are still today. Les M se ab oin do h sto he had o spend aof gsee ea dea omight me nso he home ha he it packs up cWe 0o mpactly and is easy to get back in the bag. It ’sof light but to 0 suitable geographical features. trying to earn a The days of Clothkits of money Making sure offices safe accessible also extended the So how did this translocation process work in Hygiene creative epertoire the wildlife photographer. p what CHANTAL: IDon thought the speake 00responsible searly her fi the 0Nati stthe job was fas±nating. Wildlife of cars is encouraged. Project to reintroduce white storks at Knepp Estate Foundation 一 for reintroductions ospreys Reas 0nart ns fchildren 0notes rbreathe 0appr pulati 0account at Majete 0quite. nal Park use and attach it to the mixer (a quick and easy job) and pdust, 0e5,000 urchair in your before This is the best spot if you don ’0of tactice? like big waves. Rent aall. beach or head N§ Encouraging empl 00successful yee health Information Do you agree or disagree? BREDA OK so wha sbelow. you am ywha name? !and Complete the Strategy yha 0..............…. ur ach mush ooms The 0all mer ... n my oca pa knca His nmore, 0sh Les Miserables you went to station to catch the train, you told you could not use Science Reas 0vel, fes 0has rdit ch ice 0and finfluential subject Questions 1-5 When a sleeping bag, check seasons itare ’he sno as as how heavy it023 •choosing bending in an awkward position Sleep A ’engineers IC can ’It thall remember many of the clothes Ietc. wore before Icust was six, but Iand have abetter vivid A Space Traffic Management system made alot that did not their expectations aof product, service, or maybe a Putting effort employee wellness can 0had and encourage YOUNG WO Npurchase Nosfearless ue And abou owe unemo ovmen ?point m no so su abou ha 24 sho 0023 ter and photography until the first snowfall. Well, not With the days being of life writing of more words. asked you for your feedback on the training course. Entries should be original works SU 0c vey on transpo 0 and tidea JUL EDan Oh athe we ac ua ybon have a0educe Space T aease cdetails. Managemen sys em ha sky and a0overp se ng sun Bu LGREG Athe h nk was he smeet me Za afootprint come ac oss o gam organisation. adry 0absenteeism ewere cor 0-for, ect 8 £ ... ......... ... pethe 0is •CHELLE Answer key w h SëSë piled in walkways can create a tripping hazard. Be certain that materials are safely damaged by a cleaner 0Maybe pping Online uvnuE We happy ohas me owearing. do so othe wa d you CV and ewell ethan ences and 16 says is a good for beginners to MAN :C Oh 0into ight. encou 0 ages staff to reduce thei 0 0 by using public t 0 ansport, walking or women he/she is doing about celebrating New Year in different countries. n he 18 h ash ons we e qu e d e en om way hey a e now 032 to take in a of information not foraet anv imoo tant steos or 020 we ’ have to leave it in the hall outside flat. vou ch d en ose o vou and hev don …to on he be abou 400 houses 3 m b ocks he e M Repo s om he pe od he haze o an nc n headaches junior chef, so again a position of 0 esponsibility . were in their plans join one to another in as Éoz C an outfit someone was C were a speciality that only the ve 0 y rich were allowed to eat. C the number of people involved in building meter. If your property no meter, we send the bill at the start of each quarter. A These jobs are likely to be at risk. Paying bills a Cross-section of a Roman road of residence. It had a profound effect on society. Don ’ t eat mushrooms given to you. working cooperatively mother had encouraged her to start collecting, led her back t 0 Cl 0 thkits, and from Questions 1-4 A Her view of the speaker was blocked. gas. Common health effects from breathing hazardous substances include sore eyes had he e Th s was a p ope y ha he bouah us na he monev he d made n F ance om he 034 Slips and trips Sto 0 ks are migrants a 0 riving after the end of winter, nesting more ominous reason. and cleaning. Is this a good thing or a bad thing? HUGO: Yeah she admitted she was lucky to get work being a personal dresser fo 0 a Why do some people want things to stay the same? 1 You can buy food at this beach. try to include a mix of genres in our choices. 36 The apparent size of the moon depends on its position in relation to the They have received unfai 0 criticism. 1Elephants This sleeping bag is not very easy to pack up. big for a rucksack. openly disliking her client There is easy access local facilities. 28 mention of Mawer ’ s desire to oversee all the stages of her business DAN s G N D G een for this development? What are the reasons Roads were purposely inclined slightly from the centre down to the ke 0 b to and white-tailed eagles to Britain has been favourite fresh ingredients, ve 「y welcome. And the support of with some recipes taking just 20 minutes. Next time you visit Manly, 30 minutes by ferry from the centre of Australia ’ s It is now possible to photograph some wild species at night, or soon after dusk, Have you ever considered making ice cream at home but thought it would be too Write the correct number. straight to the Boathouse Cafe, the perfect place fo 0 b 0 eakfast o 0 lunch . Please viii, in boxes 28-33 on your answer sheet. 1 Users of this machine will need to put some physical effort into making ice cream . 28 the various functions of Roman roads A This count Sé suffered the most severe loss of life. 8 Members of this group share ideas fo 0 the books they would like to read. number, i-viii, 28-34 23 Kitchen staff need to change the .“……….......….......................…….... when they start chopping YOUNG MAN Pe haps n he ong e m bu no n he o eseeab e A experience on stage SADIE: Yes, that ’ s OK. GREG Now we ve us had some de a s come n o a ob wh ch m gh n e es you tickets and the staff were very unhelpful to you. BREDA Su e cause hey g ve you a hose amaz ng p nks M SEB She ooked as she d dn ea y ge wha was go ng on wo ks So why no ? Wha a e he p ob ems if you ’ re backpacking. Also think about the filling. Natural duck down is ve Sé warm , has • Long hair must be tied back and no rings may be worn if touching food . n deve op ng such a sys em? memory of a certain skirt whose patterns I can still trace in my mind. It was • must be manufactured well, e.g. , have a 15 ......................…...............…............. on it hen he bes h ng wou d p obab y be N§ o phone hem so hey can a ange combination of the two. A worker who remains in cont 0 ol of thei 0 emotions deals from were moved in arouos of ::>etween eiaht and twentv. all belonaina to one familv. 032 teamwork The word count will be checked and entries longe 0 than 5,000 words will be in the workplace, as well as increased productivity. Once you ’ ve devised WOMAN: Yes . They ’ ve got a very good reputation fo 0 looking after staff. For example, daylight less bright, November is an excellent month to turn your attention to what pocke s we oo we h nk abou ma e ash on s ha was he me when su s became MAN: I see. OK. Well , I think that ’ s all .. . ~ n Resource Bank Stay calm hour Remember itwas is not a direct usually had aa o and as hma afewer acks And hey a’of desc bereception, ed he in their prope 0that, location to prevent build-up Further, iny0and to MAN: Ieso might prefe 0 as actually. 29 The students agree some teachers might be unwilling to use origami in daily tuition, welcome dinner, bed Price includes: Personal ejourney a comp e ethat wdiscussions, eknew. ommend go ng ahow one ocove eFor ng on you or by organising ways sharing the use of cars. 9 Writers can an ent Sé ofmust than 5,000 words for the Writing Prize. 8 All property owners receive Sydney Water bills. 8headaches. The course isssues aimed at people who acinema. 0the eo already skilled photographers. straight line possible, whatever the difficulties in and the of anti-poaching laws •D strict enforcement if the 0have e s posing a a 1 Dry cleaners are generally responsible for items left them, D a conversation with someone she A Parents supervise their children .geography D might be used to people to get rid of the monarchy. powe e¤ul people who financed roads the oub ca on o a co ec on o h splay ooe vof he on yright p ope yclutter. he eve owned and he was there to into the heart of Freeman s.from Negotiations with the company uwnuE Don ’submit tvwhite eat mushrooms while picking them. learning through prope lbasis. yaddition constructed. All equipment used for lifting or moving heavy loads should be musician. She didn ’ema tencourage even apply for the job and there she was getting paid tofirst. B She was unable to find an empty seat. •How It been adapted for theatre and and Make sure you are using the RPE for the task. example, you like studying science when you were school? [Why/Why not?] Right, so does anyone have any questions ... •stored T16 a so be a schoo oby up o 11 yea scrowded d you ook awith he Sou hLife aa BREDA So can ake you add ess? om•Did Wagon Wa khours you can e he make you way back o ecep on owo go ou nbeaches oeven he ga den on rooftops and happily associating with humans, and because of this they •cycling, How many do you usually sleep at night? is a concept similar to Air Traffic Control, but for satellites rather than planes. Clothkits was started a designer named Anne Kennedy. Her clothing company They were proved 0h ight. Facial fit tests should be conducted on a ....……··…·········…………................... It has good connections with the airpo 0as tat Last sp 0has ing, two storks were observed nesting at Knepp Estate, putting A use a mushroom app. •MAN: often do you buy things online? [Why?] T0 prevent slips, trips, falls and c 0 l i si 0 ns, ensure that putting on and removing milking equipment cows. • ......................……………........... .... are given pa 0 king spaces biggest city, Sydney, t Sésome of these less famous 16 Staff with the highest allow rainwater to run off along the sides. Many also had parallel ditches that reso 0 t to use of specialist equipment. without having to always complicated? Here is Cotswold Wildlife Park, which quarantined the original Polish birds and continues a selection of machines that could change your mind note that Shelly Beach gets overly at times, so avoid it on sunny Benefits YOUNG WOMAN Mmm And expec mos peop e w be expec ed o k un hey e much DAN Yeah and hough d done ha we bu he eedback was ha shou d have of all, can I take your name? answe º JUL E OK Write ONE WORD AND/OR A NUMBER for each First uA She seemed abou wha she was suooosed o do bu n he end he s 027 o an mo 0 e interesting in w B Their role has become another kind of food. Because 0 elationships are very impo 0 tant to elephants, they all had to be moved at the same all emolovees aet trainina even tempora³sta _Ï . Q1 12 The university uses •2WOMAN: What kinds of bills do you have to pay? • They are 31 .....…............................... but can be overlooked by consumers and designers. pa T of the museum building as Complete the notes below. æ æ æNN we knee eng on y and o b eeches he wa s coa s we alonge lifespan and is easier to pack up, while synthetic materials are easier to clean, wraparound, with a belt that threaded through itself, decorated with cats in two s ange ed co ou sun and made Right, well obviously this role would involve suppo 0 ting the sous chef and other letter your employe ºoutcomes Inve your Write a position of strength .to in long darkness from dusk to dawn. In the nocturnal hours aso vastato can be found pho os a program, continue assess the and regularly survey your team a book even he one w en The eah some ea yhe good phone disqualified. There is no minimum word count. 22 What surprised Adam about observations made at the time? sure to the manager of the organisation you are going tostarting do Making electrical haza eöÿ stany 0attack etching wires across Cwhere 0the aslip tripping hazard, on you. and breakfast for three nights in amremains twin or double room. 24 ..... …·…… ..... that class because •Dry The regulation chefs' shi 0oad tsve and trousers are to be freshly laundered before Write acan letter your friend. In your letter You learn to do a sport at this beach. 2 can use this sleeping in any cleaners are legally required to take 0season. easonable care of anything left with them. p oud o h ng sa echanging es a e e aabout vbag cheao hese Äletter mbeen w h hey we eyour nSãe he 032 We 29 reference to employment patterns among general population costs in manpowe NÁ Consequently, roads required bridges, tunnels, sign saying the opposite. it more likely that employees will trip: The three hazards make choose all his clothes. be. Nucleus made Stone slabs -walkways may be ridged Sto slabs 2 Users of this machine can decide how soft they want their ice cream took 18 months, but in October 2007 Clothkits was hers. 29 0 should eference to some current of Roman road building o he map aunderstandable. om ha aoes uo heates ouah deve oomen 015 he bo om 9B Itfollowing isn Give reasons for your answer and include any relevant examples f… 0or om own ’0was tpressure possible for new members to join this group at present. B The impact on agriculture was predictable. nmed he ga e es n he C0 ohow he sto Bees oPeople even go back ake ano he ook Don ’to tnoattitude pick old mushrooms. DAN Yes ssand 11068@ma Complete the form below. For example, equipment bearing a CE mark has constructed to international When do we send the bill? hand-eye coordination developing B original, new ideas C The students next to her were talking. writing worksh 0y ps Creative •an What do you remember your science teachers at school? negative respirators should not be used in low oxygen environments. Remove solid spills such as grain •sho may need to undergo 16 .............................…………................ before use Slippery floor surfaces long been a symbol of hope and new life. Yet their association with rebi 0 kthviaducts also Do you sometimes sleep during the day? [Why/Why not?] Why change be regarded as something positive? o de as Thei 0green. is v ng much onge Q1 wa ed a b onge o ge he sho Yes . It ’ s Sadie Jones. GREG So h s a oos on o be eve you ve done ha so o wo The land is of little agricultural value. :What are the advantages and disadvantages of having more than one job? Ý u n ou oo bad y •SADIE What the last thing you bought online? B join a group. manage cover the costs of the captive-breeding programme using its own wellcollected the runoff and fo 0 a drainage canal on each side of the road. A to weekend afternoon. JUL E G ea We hank you ve much w 0 i te about the life of a person they know. of vets and oark ranae 0 s flew over the oark in helicooters and taraeted a arouo 033 A team 10 Writers can choose to MAN: Oh 0 eally? That ’ s quite unusual , isn ’ t it? and he acke s we e ong bu a h ee we e ned w h ma e a and oocke s 033 9 Customers who don ’ t have a water meter must pay an extra charge. in the course fee. 9 Three meals a day are included ADAM Mus have been ve y we d • successful breeding senior sta NÔAnd you ’ d be responsible for making sure there ’ s enough stock each B There are new things to see. apps recent years. mush ooms bu you can a ways e y on ge ng a good •time. How do you usually pay your bi l s N in cash or by another method? [Why?] shades of I wore it with a knitted red jersey my mum bought in a jumble letter to the train company. In your letter Write a dshift, Sé quicker and are cheaper. and they in selling 36 .................…….................................. with ana pattern printed on it. specialised ABC 34 ........………··…………·… together high up aspace oak The female laid three gather feedback. of life forms still thrive, and provide alarge completely different set of subjects number 31 ……........................ than about its author. •CHANTAL: We know more about its overall 7in ............... is Start work at experience. In your letter ensure they are pthe 0Wildlife operly secu 0tif ed and covered. were not fulfilled. Do not Sé toinclude pas mean ng ha mo e peop eequipment o pu hem na orelevant So he e smomen aand oor mo o hem new along with aprons ifco they are worn. .... ... ..evean ... ..... …… to help 39 ...... ........ ..examples .... ..looking .... using positioned of 38 car parking policy aims to parking abithe fair and equitable basis with spaces ItIn must have felt amazing though she said all she was for back then You can claim compensation your belongings damaged lost while in their care. Give reasons for your answer and any from your own The schoo w be ha oad a… he o he second u n otree. he e a•A e •work Mag cwould bu we edeve oo na h sallocate a-ng ea so vou can von sare ha a he You can sThis 019 and many other architectural and engineering features to create a series of Magimix Gelato Expe T 33 What does reader learn about Clothkits in 1960s 1970s? BREDA Thanks And wha abou you home add ess? 35 The writer compares the Appian Way to modern highway because 39 Sussex Trust committee was unwilling to support the storks because •The improved efficiency knowledge or experience. 0The standards. addition, that meets these standards will have documented remind your employer what the course was about How interested are you in science now? [Why/Why not?] 0ng ooms. A teaching YOUNG MAN Tha sspaces a eady happen NNÿVú Thanks 0etc. yconvenient much. And could I0ne have your date of eöh -an just the yea 0and withe l to do, BREDA see So he m na wasn 07 immediately. List of Headings MAN: 31 .......... ................…... .... ways of improving safety. aim to set up legal and • What do you of rebellion . Shortly after the restoration of King d 0 i f you can ’ t get to sleep at night? [Why?] meant became a symbol sEB Yeah m su e was a pos ve ea n ng expe ence of places producing them 17 For workers who have a ..........….......….......….......……........... , alternative tight-fitting RPE the number • say how important New Year is to people in your country GREG You e we come Bye now which were rounded uo and directed to a desianated ooen olain. i s 0 eflected by the …………................…….........…....... of the moon. WOMAN: Certainly is. 37 Sunlight It will be for workers. we e sewn n o h s c o h bv wh cheve a o he m The wea e cou d hen ca y 0 f Headings du 0 i ng c afts are important. M CHELLE s n e es ha Ben am n F ank n w o e abou he haze D d you ead ha ? A they may not think that 17 Some parking are reserved for company vehicles • More exciting still is how the techniques boxes, files, a 0 e correctly stored of astro-photography the wildlife Do you ever see things in shops and then buy them online? [Why/Why not?] A Fairy B 0 wer be uncomfo 0 tably busy. 3 This beach can trained staff and excellent facilities, has proved invaluable. Questions 29 and 30 week and sortina out all the deliveries. 09 path of packed gravel fo 0 pedestrians typically ran along each side of the road, 3 This sleeping bag has been designed to ensure ce 0 tain parts of the body are warm. Part 1 Quest ons 1-10 Managing the hazards Part 3 Quest ons 21-30 s gna n he m dd e o a wood ooss b e vou shou d ao w h a a ouo ed bv an 016 30 the date when Clothkits was originally established as a product C take a reference book. shm 0 Id give you enough 2 If the dry cleaner loses an item belonging to you, they 24 All staff must sure their hands are clean after handling sale, and brown sandals flowers cut into the toes. was 1979, and Ito was 3•being This ice cream make 0aunch be fixed onto an existing kitchen appliance. 30 a description p0 ckets in men ’of smake clto 0what thes preparations for building aand road Would you like your writing with others and hear their constructive Write ONE ONLY for each answer. ever forgotten to pay a bill? [Why/Why not?] •Price Have you You can get feedback on your own work from other of this 10 inmembers deaths of C There aby significant increase ou and peop e us na sea na e… es bu who e cons e Itaproud ons cons sgroup. na o 033 parenting skills custome 0C say they need to. Respond with phrases such as ,‘ Hmm Inot PART 2 Let the pu 0WORD poses of the Psimply 0with ize, Life is defined as non-fiction and should For the was 1. Surfaces are wet or dirty hou 0can swas present. expeirience, not financial reward. those the daylight If you ’dwhich like monthly bills, ask us to your meter monthly. It costs 5.30 a.m. may need a regular check does not include: Insurance and photographic equipment plus an 17 clean su prised hear about the job 22 What were Hugo and Chantal buy ou honey nexpe he shop hough DAN We m abou en m es away om you cread ub Peace own ve n atransport house given first to those who claim above certain mileage of travel fo any 0 see ’, knowledge O 0which 0Clothkits ience .share ·······…·· E breathtaking but highly useful monuments, which spread from Europe to The ethos of remains the same, Mawer is that her fab 0i$32.52 c’,' is .....................……........………··…….. ,sa which meant that buyers were able toed make came with 37 eggs, unfortunately proved to be 35 … ………·…………............ .market? However, this 11 People who have entered an 0too? i0e erseal Life Writing competition without achieving 10 Customers who choose to receive aWriting bill The only way to the Sé month pay extra. is by •10 Cross-contamination between raw and cooked food must be avoided To end, describe the problem you had with the tickets JUL have wo nthe athem spo syln cen o a coup e oa yea shvawere be o ma DAN Yes oo ¿employees ca And hen he comoe on en e’he ed was QB It Is that alreach l 23 0 ked ight? is closed today. actually. Write ONE WORD AND/OR A NUMBER for answer. for tests that should be adhered to pis 0nthe iorMchanging using the equipment. Certain Mmm Job details from employment C The number of people in this sector of must have abas tight around facial area effective. Your If you ’swas re an ice cream fanatic, it doesn ’a tto get better than this. It sgo quick, taking Some types impo _R nteach recent development? [Why?] B a research libra •The you think has been an MAN: And do get free 0hotel ms JUL EaWhat Bye sma ob sYes such Ensure all items of penc sSéÿ o co ns on each hem ough abe gap n.city he •ECha thank the manager for the opportunity to do work experience Do you ever remember the dreams you ’years, ve had while you asleep? ••instructions 0oec les IIto in 1660, while storks were rare but surviving, parliament debated putting sof w 016 A ae soo eook sC p w hand ac es o ndoo He he Ame m Pa scar. a1 he me the contradictions in may be required. MAN: Ido ’think ve neve 0as done that before, but Ihe imagine iteve ’s she fairly st scientific 0to aightfo Q… 0agency dt has , to once you get ‡W#eæeæNN sanned ay sa eunifo ea a oyour ha way kerb ... but may be used by staff at other times. necessa 0working ye skills. B they may not have •uA Do you the popularity of online shopping your town or centre? in recent to produce images nocturnal camera-trap have combined p ope yhem Hstaff bough on Gue nsey was aand ge house neTh cap aTraditional varying in width from 1 to 3 metres. Separating the path from the road were Even if the dcen 0RPE ycaused cleaning company has a sign saying they aren ’Car responsible for items Problems by elephant overp 0 pulati 0 n 0 epresented the attitudes of the time. A Its designs yet five. I forgot about that skirt fo 0 a long time, but when a girlfriend mentioned money buy a completely new one. A it was lengthened over time. housands des gned o wo k oge he So space ge ng mo C w day be any safe breeding places locally. • explain why the course was useful to you in your work A it thought there might not 15 ..... less suggestions for how to improve it? Have you got a book inside you but need HUGO: Mmm.A •è d then he was so mean, tellina 0 she was mo –@interested in he 0 own 027/28 •4 Is there anything you could do to make bills cheaper? [Why/Why not?] A Vango Fuse -12 PART 3 young people. The vets then used darts to immobilise the elephants this was a t0 icky manoeuvre, as they and 'Tell me mo 0 e' . Then be quiet. As the customer expresses their annoyance yet be based on a significant portion from the author ’ s own experience. F 0 cus 0 n general preventi 0 n e His early career 1 DW30 7YZ photographic venues. Participants are required to arrange this. share during the 21 A • describe how New Year is celebrated in your country enterp 0 ise arising from success in other countries An Standing rolling office chairs is awelcoming fall haza 0d d.ightbo Workers need to 0with each the argument. West Located in a marine protection asignificant 0and ea, the water perfect for paddling, business pu 0may poses. Individuals who are allocated a pa 0by king space will be issued a Give reasons for your answer and include relevant examples fitwho 0 om your own to conditions being How contributes a quarter to be billed this way and this additional fee will appear on the first bill each printed either in London or the north of England, and packaging isthat ta0 sees and had he •own items such as 21 ..again. ...... ...................…........ .......... do not create a tripping hazard Yes, that ’chance sinto ’need s...... 1991. eastern pa Q… of the Roman Give reasons for your answer and include relevant from your SADIE: ca ed An ma MIt 4 Adults can supervise their children without much difficulty atntime this beach. sto 0...T-shirt age area. This sleeping bag contains a useful sala 0own ykept £23,000 Annual success City Junior chef Supporting senior 31 benefits of sewing a garment then wea 0believe ing itexamples WOMAN :WOMAN Um ... you just to wear a white and black trousers ,can says here. So Write at least 250 words. staff must use a clean board each time they cut different types of food. n[Why/Why ng Coa pocke sin became nc eas yempire. deco aany ve on he ou sis de men wan ed types is to make a larger amount of ice cream at one than in most of machine 0fine. y,history such as cranes, must be inspected by athat qualified engineer on Questions 23-27 4 Itthe seffort The wh ch con a ns kus nds o n ehe es ng w emight Tare ewho babv 020 F na yRoad he eon 31 the pe 0hang iod when road building began Good ,23 eve 0Pond yone. Let me sta tng by you all to this talk and thanking you for be he wes e nEurope, de o he deve oomen be ow ha anches oa om ADAM A ssenter no one ea sed ha he haze was caused he vo cdraining e up on fallen dramatically. 17 What does Dan say R This group focuses on stories belonging to just one genre. impo tant for conservation? of it. the •evening Think about designing or changing the milking area so workers can change the C administration offices. employer will arrange a yearly facial fit test to ensure that you given RPE fits Questions 13 and 14 as Ikerb i possible _çle as 20 and consistent in its results, while the three automated •on does not actually exist at present. an unde 00˜Þranquilise standing of food and diet D YOUNG en oyed a ha NÔ how echno ogy has changed some obs and how of scientific data to support them the lack greater destroying them entirely for fear they inspire republicanism. o S Pe e Po and he ved oa 15 yea sany e u n ng o F ance 1870 when their own garments. clea 0ÿwe many objects in the ..... . 38 When night sky is was not surprising fominutes, 024 such young storks. Naturalists they are likely to breed be. A It has become more competitive than it used to wo 0Sé that it will take up too much time. C they may sto「k populations have suffered from the of wetlands Questions and E Across as not?] animals against a background of a star-studded night sky. This marriage of two left with them, this isn ’ t necessarily true. They can ’ t opt out of this responsibility just by the stones, which were regula 0 upright slabs. Busier stretches of main aooeara •è ce than his! 22 ................… ….........................…....... have good grip. • Have a system for cleaning up milk, oil, cleaning fluid and grain spills as soon as they the name Clothkits while were chatting, it was as if a door suddenly opened Choose TWO letters, A-E. • say why you were unhappy with the sta u— of 0 for different-sized elephants but they had not only had to select the right dose B Its products were only affordable for the wealthy. B it worried whether they would survive in B 0 itain long enough. B it took a long time to construct. OK so wha s he house numbe and s ee ? 11 Pensioners who live in rented accommodation might get a discount. • Men started to wear 32 ..........….......… ................ in the 18th centu Sé· the inspiration to get started? Build you 0 confidence to begin fo 0 mulating 2 24 h Ap 22 B BREDA 11 The topics covered on the course depend mainly on the wishes of the participants. is only for school groups. D This m cons de a on and you mus o ow a ew Conse va on s • explain what you hope to learn from the work experience Entrance weekend is a popular option. you are not reacting, he or she will begin to relax. The customer needs to do this before expe 0 ience of someone else, biographies, where the piece is only about the o T ect in the night sky, the moon is an obvious subject B As the most noticeable Lift plans GREG R gh We h s ob s n Fo dham so no oo a awav o vou and s a he 02 something at an elevated height should use a stepladder, which must be fully opened MAN : So next your postcode, please. BREDA We ha s a d cu sub ec parking permit and a number which co 0 responds to a car parking space. If there are any Bu n sp e o h s one h ng you may be su p sed o ea n s ha you can aunch a sa e e knowledge or experience. snorkelling or even scuba diving. There is a small gift shop for unusual an absolute minimum. ’ l wanted to feel that everyone involved in the brand, from Write at least 250 words. I guess Nì ot ... But another benefit of working for a big company like this is that knowledge or experience. o ook s y sh bu hev we e o en a ae bu o a ne he • greater competition, causing hunger for elephants w w someone w h a 034 ducks ha a e O a ew davs o d as we as nv Sã The Pond sn deep and a taking the time to consider joining ACE voluntary O 0 gan i sation . ACE offers support to people n ce and London Road chefs •Today, suggest why the course may ndisappeared 0and tmore be suitable for some other WOMAN: Yes, and ’receipt d be working alongside experienced staff to begin with , needed so Listen well HUGO: Hi Chantal. What did you think of the talk, then? just call us on 13 20 92. Use short phrases in reply. cannot recognise ain To arrange it, all-year ÿ0you ound sleeping bag combines natural duck down and ahas new This hey 3 Ifphotographic you the for aat damaged item, the company refund the amount e ke yvariety othe change non he other six-monthly basis. Consider omachines. OU flu vaccinations site look at..... offering employees incentives sbuildings, Emp e co apsed He and uthe n shed each oyour he house nsecure, Napo eon This checks that the seal between respirator and the facial area is •People explain what you like about New Year celebrations inmade your country Lproperly. Aquarter. hhave nk why he oto gam ac vand yit wo so we n hequipment sshould cof ass was ha D Animals suffered from a sickness. PART 2 vevisible Séeasy use has an unusually generous two-litre programmes are PART 2 height they working to suit them. Ensure that all is close by Wo 0It kers should avoid cleaning their RPE with 18 Staff should not touch money and then food without washing their hands fowas 0ering tunately, that notion has and the stork 0find etains its association between. e.g ., are . sto 0insect-rich ks will inspire a range of emotions and actions • In Paris , his career was successful and he led the Romantic movement. ii The hope that CHANTAL: But she did realise he was riaht about that, which really me think. I'm B There is more in it than they had 0 ealised. 18 If an employee leaves company permanently, their parking space will normally and disappearance of pastures and meadows, loss been felt to dart the R ephants as they were running a 0 ound. This also had No be done as auicklv as 034 of night photography. genres has created an innovative style Working at Milo’s Restaurants Questions 13 and 14 putting up a sign. Q1 roads had areas where vehicles could pull over, and some of these had services 3 den s 23 A s 52 M w N on a moment in the past that resonated with vivid significance for me. ’ The brand, Concern about the changing environment DAN • workers do not use 22 …........................................…··…...... to reach high objects You shou d a he mush ooms n one a ea co ec on v 017 is nearest to public transpo 0 t . 5 This beach C Its creator tried many times to launch he 0 company. Preventing problems 5 who want to spend much on a sleeping bag will this one suits C it was unsure that they were actually a native species. in the kitchen should not attempt to repair ..... 25 Workers and make sure it is followed. happen, of travellers. C used by a large number 12 Writers who are between 19 and 25 years old and in full-time education have won PART 2 ideas for sto 0 ylines and characters at our regular workshops. Open to all successfully in the future. R 0a leound 32 the consequence of damage caused by natural disaster cen e he e SADIE 01 DAN know had o ake hund eds ouse sho srestaurants. D This will require more qualifications. being able to hear your solution. A selecting only fully grown mushrooms are excluded. It's when making your initial attempts at night The timing of evening eæeæeæeæ li.Z_. sby ou he e doesn have omoved send back anv nwitness. ohe ma on Ea h oa 034 nCHELLE space and once 12 Work produced members of this group will be available to the vou can aet a discount at of their 02 E retail experience and placed on level ground. onon-allocated o ess on who needed ca vfor med ca a doc ohighe cwho an mdo ence so design to production, was part of process could Ispecialises couldn ’an tin see the sam pe ec yand sa eproblem. o M was Ben nkiosk nwhat who ea sed ha be o eIthei anvone eyou se 13 What does the guide say about the entrance fee? car pa 0Some king spaces, these can be utilised by on first-come, and a that rents stand-up paddleboards. Buses not stop |’originally m itdevel wouldn ’job tank be a The salary ’photography. S slightly 0employees here. Itchildren ’o sareas, an annual and services in the ao 0F ea we 0anv e peop now looking for more volunteers to help us do this. 23 According to Michelle, did the 0and ynk sources say about the Laki haze? in their maths teaching practice? 30 Why do the students decide to origami CHANTAL: Hi Hugo. Ilocal thought itstress was good once Ia ’that dCamera seats. B The Romans did not invent roads, but, as in so many other they took an •12 suggest what action the train company should take YOUNG MAN Yeah nc ed e L ke accoun an scontempora You m gh h aphys he echno og ca No work on akproperly. colleagues un que and winsurance. ways and many eabout ns de ofollowing house opublic. be a……….... wo Wayside he eache was we you paid for it. •:souvenirs, ask some questions about the work experience are going to do synthetic fibre. The result is a bag ’as warm weighs 1.5kg. There ’manager. s024 a 12 Customers registered eBill receive both paper electronic ……… … until 25 on health companies arrange for in health Participants are expected to get up early 0and rstp to take photographs. PART 2 by releasing asure substance that you can or taste ifooain the RPE is not working capacity. On the other hand, we found it noisier than many, and the cream is quiz visitors. E There Problems in 0A-E. ping effective Traffic Management always considering my own clothes but now IIClub can see you focusing Which comment do the students make each of the the video? oossible so as to minimise the caused. As soo1 the elephants began to flop onto ve Sé ficase rstTWO ga 0too ment Anne Kennedy made was a multi-coloured striped dress The ca 0certain ds to celebrate amorning 0should rival of abills. new asbut aisthe with new life, appearing on 4 pa kelevant ng C Choose letters, A-E. ·0 to cranes srmati ha M A doub e R 0 W Fsa E Lsmell O? The efounded be a cca n cletters, whe e es den ssewed can go hea h ob ems Can you see BREDA 1w Igiven ISpace I in I24 Is Ion Isomeone ÿÿ^•ÿ0 ... 000 ÿbe to avoid workers having to overreach adopt bending position. C Some areas of itbw are more exciting than others. enouah o vou own needs Be ve yfor ca eor u ha you amp egarments. on young given to their ..... 31 ............... ........................ the park •D damage to PART 2 deeply. A few years ago, a tea 「ful old woman afithe village in Belarus showed me in 1968, had by the late 1980s mostly vanished from people ’ice schild, lives, for travellers and their animals. Milestones were also set up at regula 0on intervals Hoses and pipes TWO Choose • In the of illness or a skin problem , staff member should inform the Ensure they are fitted to walls where D Its management was spread across numerous countries. A33 ..........….......................... pockets into the lining of the BREDA m su e because an ma move a he me it was designed to avoid areas. their needs. MAN :• Ebe G 0it eat. Thanks. Is that in Wells? JUL OK So whe e exac y s ha ? D had many other worthy pr Sëects to suppo Tÿ the prize in previous years. a ow s den on So wh e we have em ensu ng we know whe e Which TWO pieces of retail information do Hugo and Chantal agree would be useful? beginne 0 s and established 0 iters. c 0 urse inf 0 0 n it wo 0 th the high price. 5 This machine has features that make MAN : Even at weekends? B picking a limited amount of mushrooms ADAM He s o en h ha Bu a F ench na u a s bea h m o moonrise is important to know because, not only does it va 0 y according to the time in food prices sala 0 y of £23,000. E This country saw the highest rise point of manufacturing on the other side of the world, as that ’ s not what Clothkits HUGO: Oh were the people beside you chatting or something? ABC nnova ons wou d have pu hem ou o a ob bu so a walk is necessary. n ac he e a e mo e o hem 025 Write at least 250 words. nearby first-served basis. In some cases, designated pa 0 king areas are required for company Suppo T from some O 0 ganisations but not from others ..............…·…………...... and education. • He spoke publicly about social issues, such as 32 o a Today s a museum ha 200 000 v s o s a yea SEB R gh h nk wou d have aken me ages o o eoa e examo es show na each Write at least 250 words. idea which went back as far as the Bronze Age and extended that concept, 028 As soon as you realise there ’ s a problem, contact them and explain the situation. They Maintaining stock 10 .... ..... ...... once iii The process of photographing animals at night is getting easier Benefits 23 ...... ....….......….......….......….............. are fixed at corners AHAHAmA EL membership form SMSM muNmuN 6 People are employed to supe 0 vise swimmers at this beach. c 0 anes, a formal lift plan must be prepared. Lift plans are a you 0 clie •è t ! For operations that use calm . • invite guests, e.g., a doctor, to give information water-resistant finish to protect it from moisture. the ground, the team moved in to take ca 0 B of the 0Qá 5 C axby B 25 issues, such as a doctor, to visit the workplace and speak to employees. o he map? The c n c w be Ls be ow 1h s o he o a s ee Q17 he ake owa ds he op DAN Tha ssletters, gh ’re all comfortable -either we have brouaht in extra seats so that no 011a0 By the way, Ican hope you RPE will only provide emight _Ïective protection if are clean shaven. Facial haione 0 has growth What if you ’cameras, twere pay u1e bwas \qÿ softer than liked. 33 the total distance once cis 0up ossed by Roman roads E mush ooms o opa p an soften And make su eluck you don Highe 0 determination disposable income has led to a huge increase p ck any mush ooms ha 19 RPE either be hung or placed timber ....….........................…...................... in orde 13 group doesn ’and read or write poet Sé or and make sure that footwear isarticle slip-resistant. •With Install non-slip mats wet work areas possible to photograph not only constellations but also 39 modern itahave bird car Séing baby in a sling held inthey its beak. F a good memory by a combination of and Kay Mawer brought itis back. F that all sounds a bit too complex time-consuming, with too many variables nest her roof, empty of sto「ks for the first time in living Where storks A Visitors decide whether not wish to GREG sbut qu ewe nea he sget on Chas ons Road 03 pay. DAN Tha wha we Sø o show he eget had o be some movemen nmemo叩. he scene 09 along the road these who was responsible for the upkeep No ithands ’a scan actually in Harborne Wells isn tyou far fa 0wrapped om there though. A to correct misunderstanding pThis anes n a e and o hem om co d........ ng w one ano he when he thought it’in similar to ordina Sé fog. A-E. Choose on and arms must be or bandaged. ........... ........…........ ................... are required to identify any kept in the kitchen. 26 You will to talk ABCDE WOMAN: No, but you ’tand H be working then possible. Describe a tourist attraction in c’ook 0on unt Sé that .............................................. and, after arriving in the UK, .....…….......................... .................... pattern. A 39 ..fiction. .....….... ...…........ ............ led to with a 38 These two storks bred 36 ..... Good mo n ng eve yone we come o he Museum ocreated Fa m ng L echemicals unde ssame and shave you Describe time when yworld 0in usupport sanyway. 0examples meone wh 0at you can emembe h seöicular name d have oand up Then o he na J......... a sdea scleaners had he LCuts 0If cati 0People non Fordham ..............................….......… Centre MAN: Right. be to for your complaint from a dry ’them trade 4 It may 00-.or nation f0in om the period before their last five bills must CHANTAL: ItTWO wasn ’possible tsubmit that. Ia went ea 0l2 yinfo so that l18 ’the dre¶orded a seat and not have to stand, but then 13 Customers who request When the customer has calmed down and feels you have heard his her side, start 13 The tutor will show participants of her work after dinner. han eve Thev e son ea vyour nproperly demand and have become m eor cauthor en ent 0met ythat each. Multiple ent 0hby ies by the will result Writers only one of year, the moon always appears largest this point, when it closest to F It features something students. Write at least 150 words. has ever been about. The revival of Clothkits has also, of course, coincided with • Satellites are now quite 32 ..........….......….......….......... and therefore more widespread in the Workers can collide when making turns the hallways and around blind corners. o he s eos nvo ved n mak na he b d Bu ha was a ea v aood The C avoiding areas where rare mushroom species grow vehicles, which must be parked securely at night. However, employees may pa 0 k in car Sé out ......................................................... for any risks • used to establish and HUGo: She obviously regretted losing job. daring to squeeze from it the fullest possible potential. The first and most Describe some f 0 od or drink y 0 u learned t 0 You will have to talk 26 A might offer you compensation straight away. If they don ’ t, you should ask to 23 Hugo and Chantal agree that the speaker ’ s message was 6 a e and organising month to stand. but it does mean that the oeoDle at the back of the room mav be a bit sauashed. BREDA and ha S Peace own you sa d? type of 0 isk assessment, whereby the possible dangers of the operation are carefully • Alternate between jobs to reduce repetitious manual handling tasks, including athe ea endange ed and p by aw 6To This sleeping bag can also keep user wa 0a m during the ŒFNN ŒFŒFÿ is awarded at the end of the Life Writing competition. 13 Only one prize the people return fashion items makes it00 impossible to get a good seal so, if you have adaytime. beard, you should talk Choose FIVE answers from the box and write the correct letter, A-G, next to He ved n he house w hnjobs. hin sdifficult am ysome and oso shim. membe sIke sfading hana oom on he 035 6 People find itand take this machine apart. in go a o a0.a n he enc bu ook a naccoun gh and we susoec ed 010 Iaknow really like that area My gec 0to andmother lived there when was amade. kid .his JUL EIf So y? Get the facts to dalmost Sé ihas tmight .for You will talk comes opWhat he sa e yreasons Describe time when ythe uox enj 0ed yed visiting o sa e es Do we don have anv h0wildlife na enouah wlvina 035 Ask questions and begin a will start to trust you. 19 an employee takes extended leave, their parking space will be given to the transl 0recommend. cati 0sho pr 0use cess The have been reintroduced, they are greeted with great happiness some historical Which TWO ideas about wild mushrooms does Dan say are correct? MAN: Oh yes . I suppose so. Most of their restaurants ahad eon in the city centre, ahave 0 and en ts they? of the night sky Finding new types of habitat • Napoleon Ill disliked his views and exiled to spoil the hoped-for result, then consider using the light B Only children students receive a discount. The deve opmen women s pocke s was a e d e en Fo one h ng hev we en nea v 035 of that stretch of the road and what repairs been avoid the risk of suffocation team rad to make sure none of the eleohants were 035 s v s he e so d ke o g ve you n o ma abou he museum and same dea a ndependen y o each o he B to set a challenge It was associated with health issues. C B ks now WOMAN: I that if they like you , it ’ s likely you ’ H be promoted quite quickly. So that ’ 34 Why did Cloth kits close in 1991? wea 0 er could the pockets for small items. • The Write at least 150 words. Highlight obstructions with brightly this auv sat 0 iaht front of me and he was tall! 021 about the topic for one 40 been one effect of stork reintroductions in Europe? y 0 u would iv How human developments are a NÔ ecting You will have to talk • 1 ......... ........……............ provided for all staff pu 0 pose of the triumphal arches was to 36 According to the writer, the •B Ou 0 courses are relaxed but comprehensive, and the content largely dictated by to YOUNG WOMAN R gh Tha was amaz ng Twen y mes mo an s n s coun y floors are covered by 24 .................................................. , especially at entrances Which TWO predictions about the future of work are the students doubtful about? became g 00 d friends with. Write least 150 words. You can hire sports equipment at this beach. 7 • 0 ovide vaccinations association. asking questions. Be careful not to give scripted replies but use this as at wo 0 ds. an opportunity cou dsuit see wha hey e ato ma and much be elinas m oincreased beresulting pay a0be fee. inound only the first entry being considered for the Prize and any additional entries capture the moon at brilliant best, you need a book. bit ofsome luck too: a’ ttime horizon. a growing sense of dissatisfaction at our disposable society, and the (e.g. there are constellations made up of 33 B Shake n ........................................... of satellites). Ice Cream Maker EL This be We understand that it might be hard pay your bill. IfAppian you ’re having dian —b culcan ties, we pTo 0 Make evented by installing mirrors in these places so workers can see who is CHANTAL: Well ,much as she said, she should have hidden her neaative fstorks VÛ about him. but 027/28 0can rth Steyne 14 This group would someone who they could write a 27 &28 E THER ORDER 7DAN even ng these areas in the daytime. 0ons thisG from around wo 00 Id.ng As the company grew, she many orders We ’N H only here for about half an hou 0we so ,its hopefully, that ’pay snot OK. aLux good level of fitness Uhuh were kept several years together with few fully mature and fellow fam usfor great Roman road was the Via Appia, or Way. Constructed from Dan Green prepare. Name: either cove the cost of repairing the item or to for a replacement (if it be about the topic for one 9 ... 2. Obstacles such as pipes or cables the farm dairy a a ona w h d aw nas ha he din d du ng h sthis ave sN ha he eup we e mpo ofor calculated, control measures are identified and put in place. Before any lift B Outwell Campi 0long nhave Dwh 0snthe uble Sleeping Bag Enc 0Clothkits urage a healthier diet putting on and removing milking equipment. GREG Chas Road ha C A S Tthinks N S rotation between people have to shop for clothes Yes ,0such itfoeasy isabou nice. ha was a b da kdusk ch sthe wha was o d to your employer other forms of that do rely on a tight facial fit. Jewelle Sé o ack na hem be prepared for bad weather. 14 Participants should PART 3 So, easy to get to by bus? So, after a absence, there was great excitement when in April of this year is here today. G An expert B on their chests because their lunas could be chousing 0RPE ushed in oosition. So all the eleohants Questions 23-27. ABCDE F It caused a paH eöicularly harsh winter. ŒFŒFWPvÑvÑ ŒF as o each as men s n he 18 h and 19 h cen u es women ca ed about the topic one was created by designer Anne Kennedy, who came up with the member 0how f and y0 urabout family in their hs 00 ne. B hen exp a n a e wha you can see conversation. you v s The e a so be a commun y o peop e o a ages On he eas s de o he Q 18 M CHELLE Oh gh We shou d a k abou he mmed a e mpac o he e on wh ch was worth thinking about. HUGO: It ’ s hard to see thtime 0proper ouah oeoole ’ heads isn ’ t it? stork festivals been restored . The Spanish erect poles for nests along their person who provides ................................................…...... for the absent employee. in the brief time after in a more oppo 0 tunistic manner. Dusk is the pa 0 t of the The e s been a dec ne some va e es o w d mu h oom n h o he cha 0 ges extra for special exhibitions. C The museum • a 19 ........ ..…··……·…... ........... .......... . can be consulted during a 'Tool Box Talk ’ compa ed o he 19 h It completely blocked out the sun for weeks. Safety rules C to introduce a new concept 18 According to Dan, some varieties of wild mushrooms are in decline because there isof Which TWO aspects of the planned development have people given positive 27 It is forbidden for kitchen staff to have drinks from the ..... ABCDE You to two minutes. tape. coloured about the topic for one those attending. Included within the sessions are editing workshops at the hotel ab e o ho d m han us ook ng a A unfair to them at times. 3 ............…...................... Road, Fordham 7You People who wish to avoid carrying heavy weights should try this sleeping bag .that start arange genuine conversation, building of the Life Writing Prize have gone on to become successful areceive 0peeled elationship of trust with your To help she didn ’the too 14 Previous winners 8BREDA supe ma ke Bpension, disqualified. Writers who have previously won or been highly commended resurgence of interest in skills such as sewing and knitting. ’ Making your own in when its brightest phase -oRome. a full moon -Mondays coincides with the ideal weather forecast do NOT need to write any add 0aea esses. an enjoyable sound when the ice cream is prepared. 7 This machine makes coming. Floors may also present hazard. Marble O 0of tide leRome can become vecustomer. Sé slippe Séÿ in demand for •A a suitable group of elephants from the same 32 ..... .......... ...............… was F There is likely to be ahow significant rise We meet on second and fourth each month in members' h m n o he g ound ooms he e huge apes es ha he wou d have des gned and Mushrooms should always be before eating. of options to help. If you a we may give you a reduction 312 BCE, and covering 196 kilometres, it linked to ancient Capua in Italy have a Opposition from the general public repaired). If you want to make some basic soft ice cream, this is a fun little gadget gets to two minutes. You JUL E OK hanks So wha wou d he wo k nvo ve? Dea ng w h enqu es om y 0 u sh 0 uld say: Right so now I want to ask you some questions about how you travelled here We Dan you seem be y ~een and we d be gh ed o have you n ou y 0 u sh 0 uld say: A There were unexpected staffing problems. o T ects that can ’ t be seen in detail v Photographing • 2 .............. .……......………...... during weekdays at all Milo ’ S Restaurants A A variety of measures have been taken to create nesting sites. proceeds, the plan should be talked over with the lifting crew during what is often display the power of fashion designs people want but can Work will be more rewarding. ’ t find WOMAN: Yes. That ’ s right. But if you have to do a late shift and finish work afte 0 midniaht 03 nume possess ons on and some o hese cou d be wo h a o o money had to be olaced on their sides. One person stayed with each elephant while they waited for ’ re often asked is old you need to be to vol t 0 ntee 0 .Well , deve oomen he e be ow o soec a v des aned houses soec ca v o ove 65 One of the first questions we ..................………··…….............. as pa 0 t of her business. She and long hair can also compromise an effective fit. her workforce, and also sold 40 obv ous y ’ re offered too little compensation, you can request a free repo eö from an MAN: Yes. It does sound interesting. What are the hours like? mou espec y n ce and whe e so many peop e d ed 5 If you 20 It is important to ensure that the RPE ............……..............……................... are not ripped and juveniles before being released at It appears that other storks are developing a 14 fixed charge can be avoided when the water supply is disconnected by a CHANTAL: 1mJ; vßN;eæVýeæ l sto Anyway, to answe 0Knepp. your question, I thought it was really interesting, a pair of white 0 ks built an untidy nest of sticks in the top branches of a huge in .... ...…........ ........ ..............…··…. ... ..... in towns . This popular beach is a little furthe 0 from the ferry than the main beach and Res au an s a e becom ng m n e es ed n cca y sou ced ood ke Deer and wild boar may search for food ingenious idea of printing a pattern straight on to coloured fabric so that a YOUNG MAN know d neve have hough ha demand o –@ wou d have gone to two minutes. You His exile from France nocturnal phase when the light of the sun is still visible, though the sun itself has moto「ways, and in Alsace householders install cartwheels for sto「ks to build nests L40 A dan 1068@market.com Mmm hose phys ca examp es suppo ed exp ana ons ea y we Email address: F Lasting symbols You sh 0 uld say: of the imagination of Roman engineers are the many arched drainage canal • Bigger pockets might be made for men who belonged to a certain type of us en e sa e es ha we need o Ag s huge amo And sn and photo shoots down by the sea. Visits further away are also unde 0 taken to You do NOT need to write any addresses. have one minute to You Itstand was 0that eally brave the way picked herself up and took that job inmake retail. Fancy 9TUTOR po u on E’and to two minutes. Most of eating healthily can help peas 0ove event future diseases, but many are Suggest T0 prevent injuries caused objects, ensure that This double sleeping bag -transp which isand suitable for all seasons except winter isnot Bin hard for them to feedback about? sure of your company sthe may well ana verbal You do NOT need to write any addresses. Diet we a he momen sshe en ance a alight ge bu d ng ha So whe eindividual w 0reported iteare clothes gives aBe greater appreciation of craftsmanship in the construction So now wan you oda dare scuss he esson we us been wa ch ng on he vingredients deo writers. you unde 0know the situation, get as many details as possible. Life Writing Prize excluded from entering; otherwise, previous entrants •HUGO: inju 0Npresent, ies must be to management immediately. to help with thei-’036 0 to •your At satellites not required to transmit information a cloudless night sky. The moon is not a direct source such as the sun or the •All Reduce tripping accidents by hoses pipes along out of people sask way oved The sresults. afunding e cove ed particula 0action lywa when wet. The use of carpets can help to falls and can be especially nfollow. kby wood oane na ha Hreduce ca ea ed h mse us ythe 0any upublished should say: this service. H There is a one-way system. of their pa 0was king permit, this will If leaves the company prior to the expiry selected pa en s? Uyou we can p h a ha you ve ou ned chuge today. Did use public group is to men and women who enjoy discussing the 0Tÿ homes. The Mushrooms eaten by animals may be unsafe. as straight a line as possible was appropriately known to decent You add a little ice to the base, then your BREDA So how dcen you abou ou caand ub? D d you ook on he noppo einstructions ne 14 What are visitors advised to leave in cloakroom? the comoanv will oav for vou to ahy taxi home. one to what the tIt 0you urist attraction is have Women we eChanges mo vu ne ab e oopen he and wea women n pa cu wo ed 0Sussex. fa 0hanging om A a for them wh 0ub y0 udemand met imoo tant to keeo an eve on the lc 0Estate bash 0work, eathina -walls if there 0 e Romans 036 the vets do checks. verv B The for sewing activities was inadequate. and he commun vem eDuring w be ad o nw na h srestaurants. vou can be as vouna as _ç orhea vou can be 60 0This 0hose over; it all depends on what of voluntary 012 on bill, but you must own and live in your home to qualify for this. majo 0? roads .the ADAM Mmm You d expec ha and he ac ha he vo can d ed so sw ywe B have been made to the of some refer 0to ed to as aroofs 'Tool Box Talk ’( TBT). is an important Ttype unity for them to 24 WOMAN :licensed The usual, Id think. The 0needed. ehe lot of evening and weekend but they 0have eminute closed Adam corrects Michelle when she claims that Benjamin Franklin of road. B the opening 0celebrate specially what the speake 0a said about the job market. will fall. the best time of year for buying up so much w d00 mush ooms bu he b Daet ssalt ha so manv new houses been 018 n he hund ed yea sroutes One 287 peop eon 820 This sleeping bag contains two different types of material. independent O 0was ganisation. can still stretch. paper was not Itproject was accompanied by that almost plumber. oak in the middle of our rewilding at in West Drone SEB sUnemployment sand ange ha o gam ssas n used ebem w de yKnepp Why do you h nk ha s? it always feels less crowded .aaes North Steyne has professional lifeguards duty, have one minute to Preventing accidents with heavy loads VÛ o space n he Eis bfashion oken sBulgaria o sa ethey e and unk om space 10 s•w o age 29&30 N E THER ORDER All on their . a cold snap .....……......… …… ………........... about car parking should be sent to the HR Manager. in last March, villagers even gave white SMSM working of dusk there is enough ambient in a shop that! disappeared completely. During the earliest phase bridges what fpattern dand or drink yso 0after ube learned tmo 0nessman prepare viaducts still standing today that helped achieve the engineers ’ experiment with different landscapes. cons uc ed n 1880 as he home o a oca bus Pa me o he Pa me b scu 011 in difficult times 34 ............ . sign of hope of 37 ....................….......….....................… to their new home. One left Knepp for a year, only AMRM Ensu 0 e are covered with exhibited her designs using her children as models. sense think about what you and h nk abou he ways If they have to pay the cost of replacing a damaged or lost item, the maximum they ’ re n wh ch m can be a use u educa ona oo Can Overhead obstacles soft and cosy, and there ’ s a handy pocket fo 0 essentials, located inside near the have one minute to aware that unhealthy eating linked to a 66 percent increased risk of loss of productivity. indust 0 y. 0 rk involves C critical of the 26 ..........….............................. on 27 ............... of a garment ,’ Mawer says. ’ When you know the process involved in making vi A season that may seem unsuitable for photographers 3 .......…................................. provided afte 0 midnight wooden u n u e ha he bouah n he ma ke The ems we e e a ve y nexpens ve and he may submit. 34 ..... . GREG Yes you d a nvo ved n mak na aooo n men s w o ace o 04 stars; instead it is reflecting the light of the sun hitting its surface. On such a night, DAN Thanks ha s g ea Begin your letter as follows: helpful at main where workers are likely to be wet shoes. Yes .0to Inow came by bus. wh 0stainless-steel yMondays. u.and visited and where they lived DAN usua ymean ha bu hpart see we was aona oo..... acoming he owould he be handed on to the member of staff who acts as their replacement, assuming and remove unused fittings, like bolt fasteners inout 1kts ...............……….......…......... Street, Peacetown MAN: Iguards probably won tconsiderations need one. Io think Iha ’ing. din use my bike. Home address: abou p ckpocke sin So wha hev d da was o have a oa o made ha we e ed 036 themes and issues found in fiction Our books aday 0weather. ehighway, usually fewer than six breaths oer ninute would need urae 0floors. t kept medical attention. Col ars you want do. Other such as are crucial in voluntary work Safety must not be altered in any and must always wear protective Cooking destroys toxins in mushrooms. as the Regina Viarum or ’eleohant Queen of Roads ’.na Much like a.in modern it … bu no ha he ec smade wou d ao oon so Or ha wo yea swith 025 26 a •CHANTAL: Victor Hugo had live elsewhere 33 ............................... .swimming .... oreliabilitv. NÔeverv four weeks. So you like 010 on But vou do aet one the tub, pop lid and give it a good shake for at least three where y0 c’e 0o untry this t Sundav 0con urist attraction is bu n sdo a ea n he as en Qk mo e wnovels. be ng aken om ve syoung think about what you HUGO: Me too Idoors, we know we ’me re going into a52 really competitive field so it's of rain in this of the country. B a lack C Freeman ’and spopular was unsuitable partner. ABC compa ed ofashion one ove 1 500 when where yan 0the uhow met this pers 0way, C Special shelters have been made to protect the birds in questions about their 0to ole in the operation. of important roads. C show the name 00in m men People will want to delay the facilities for cyclists the most sizes reti Awork sscience no appea ng a ebad used oand We eache surto may us ..........…………………. .…..................... in office furniture are closed •Begin make healthier options available toprepare 0all eplace 16 .staff y025 0was urRPE anyone could follow on to the pieces and sew them together .that ’You I02 was sLUsing aused ons and so on And some hese ethe so sma ha hey can be ha d o den ywhat bu No A •yhaven vets and park staff use of 33 ...............…………….........…. to help guide the Yeah -hwhere well she recommended we do itnmosphe at s¿me point. Iwho guess as aot:vious designe 0you but the surf can be hazardous so check conditions with footage, taken before the pair started sitting on them, showed three large eggs. The G Both employment and productivity have risen. think about shopp ng The ecut be a suoe ma ke eif ween he wo en ances 019 We ac aand e so d became ason ha o es dence n 1911 and a museum storks access to their homes. you a wo k w h he pe s ng nex o you light remaining enable features our surroundings to be seen without the aid of c 0 untries when y 0 u learned t 0 this of voluntary w 0 rk st aight-line goal. The Romans built to last, and the piers of bridges which Area A cameras Begin your letter as follows: are going to say. obliged too _Ï er you is the value of the item when it was left with them, not what it an a e on he T ha was hem o c ea e n ca e ca v ngs They gave top. It also folds up remarkably small, given its size. think about what you a skirt, y 0 u treasure it in a way you wouldn ’ t if you'd bought it from a massyour letter as follows: complaints. in future. It may be necessary to consciously develop a healthy food and drink workplace policy, on he phone And eschedu ng hem Y OK. And that was today. It's the 24th follows: of Aoril, isn ’ t it? 02 of the situation and let the customer know what you are going to do to Take charge of the haze. came to the wrong conclusion about the cause WOMAN: OK. Now, they do have some S÷ requirements for the kind of person he sugges ed full moon will reflect only about percent of the sunlight, but that is still enough were fitted to the inughtab eac1 group so mo e÷ements could be tracked in their new 6and Most who take a case about aab company to are satisfied swe na The pocke svisit we e o cof wh ch m be ecyc ed cgeographical h he 23 .... age isn ’people tSome 0Creatures elated these, in ou 0 even experience .specifi sget anae wea he sten we as aw as No why ywritten 0requires uYeah made this me to send ostruggle NÔyour ... this person it. If any individual who has been issued a pa 0e king permit takes fly back to be with the group again. and because o h sea and mush oom hab aygh des that may to get .their Large stones Layer materials such Pedestrian pathway YOUNG WOMAN oeoo e smade nofficials. na wdry-cleaning aone so hev can acourt ooyed d o those from the 1960s onwards and include feminist science fiction, clothing and gloves when working with sharp, hot, cold or corrosive items or B 0matriarch coloured mushrooms can be edible. small towns along the way, and it largely ignored •to use objects such as 20 ........……………··……·….... to make sure the load doesn ’th026 t 26to minutes. Provided you measure exactly and back and fo025 0says aor¹mall 0pape eshake going to say. You what visit rsto can see and dquite atinformation, this ta 0and urist do ng eve y0to h ng on e siticise espec a yfrom boys Even hey ebeen awa ooec he which represent both joy opposition D Records on Kennedy ’utswork sthe database were lost. what yimpact 0longer udange thbecause 0n 0strengthened this person when 0suo uhave D people have their roofs to suppo eö the birds' weight. D provide access for important hey snvii be VÛcan ve ylearned ous you ’in d find out some useful like how big the average the on the environment C a rise building developments locally. •0crossed dealing with enquiries Working hours will be shorter. 0bypassed ebelling against the formulaic lines of textile design at that time ,’ Kennedy . No too expensive 24 What do and Chantal cplain 0eave about their school careers advice? deve oomen We o ann na othe he h ee ae nea Road and How can you get your history? nSEB 1951 2005 aightly mode ex ens on was bu ong accom noda e he museum sTripping co ons 21 RPE should not be exposed to di0’ re 0everything ect .........……········…........…….......……... when itkeen is had no dea ha such mp h ke o dC ng squa es oLondon o make he fact that they were infe 0compu tilebe and did not hatch was not too disappointing. The pair elephants into an open ones. If you want to try surfing for the first time, Manly Surf School operates Heard about us: .......………·· a 2 are going to say. You shadowy so emn artificial light sources such floodlights or street lamps. by mid-afternoon on first day will allow you to check into the hotel andand •You Arrival how you to prepare this for example, were often built with a resistant prow-shape and JUL E Fhealthy ne shou dn pas ob em p•he ckets in w 0ha men s0e clbilling 0new. thes ’specificati t’rivers, itHugo the 25th? No, actually, you right. •owould He used his income from sale of some 34 ....................…··…....... he had written to B coats Oè can make some notes producing manufacturer. ’aa cost to as You ’e IIe probably be asked to provide evidence of how say. You are going to and entrances where possible. hazards which • Move obstacles from walkways including a healthy catering policy. A simple thing to do is substitute soda in any on-site they 0money ereplace looking for. Milo ’sona S is a young, dynamic company and they –@ really BREDA Oh s he a membe oo? should complete a visual check of your RPE for signs of damage before you use Meast 0lsn rements were taken of each eleohant's tusks eleohants with larae tusks would 037 home. wea e had e o some h ng mo expens ve such as nen some mes ea u ng Pers 0 n n Ame ca and Nmo Qk was the first to identify the reason fo 0 the haze. solve the p 0 oblem. One thing to keep in mind is that you shm 0 Id know what you can A demonstrated independence objects which are heavy are kept near the floor be the original, previously unpublished work of the entrant. Graphic Entries must ................... .........…........ satellites. There are few systems for 35 • have food at meetings CHANTAL: That s right and we know we can ’ t all have that ‘ dream job'. as 40 illuminate buildings, trees, bridges and other landscape features. .. .. ... Dear. of i eöU Sé comes from wo 0 kers being struck by an o T ect. Filing cabinets with the outcome. soend on >e se v ces ke ha Another type what happened during this visit maternity leave or is signed off wo 0 k for a lengthy period, their parking permit will be rebene s uwnuE materials. 0on omance. cyberpunk and scientific pass over anyone All poisonous mushrooms have a bad smell. ’ s head obstacles. The road would later be extended to 569 kilometres in length. Main Road N Iceland consistently, it ’ s surprisingly efficient. can make some notes attracti 0 n 16 Fundraising shoppe 0 will is. hese first met a 0 e being moved around, there are some p 0 actical things that should When heavy loads 27 Another question we get asked relates to training . Wei , there ’ s plenty of that and it ’ s all be us o he o shape o some h ng ke a b d cou d be such an amaz ng oo s made me see ’ My interest was in folk art and clothes that were simple to make as I had lots of 10 Nunston U>NN People change jobs more the encouragement f 0 equently. of good relations between residents o adv ce s o ng mu h oom Co ec hem n a b own pape Anyway a wo d Part 2 Quest ons 11-20 being stored. fou 0And old, and storks can live to ove 0hyou thiout rty,note with first attempts toaN the surf club located on the beach. Please that boards aof 0ve efood reserved notes GREG And ano he oGuernsey. wou d be keeo na he da abase uo osome da 05 Ha what was the reason for your trip today? Iwa can see you ’make ve got some Areas 0ha. fMadam, museum Fmuseum Aonly driving motivation behind the project in the UK is the aspiration that the sto「ks’ enjoy some Cornish refreshments before into the 0might esh aihe 0well for our first nReasons add on some ooe a o sthe mav be unw na o sha eaphotographs nheading ohave ma on abou he sa e es hev 036 on creating atipping strong team. really important that fit in and get on DAN He be ongs o ano ce ub bu he dreorganising hea d good abou Staken used durable blocks of stone, while the Ttheir shelp be built buy a house on be at aare 0 de eate 00 isk from ooachers -he and of The elephants we 0 epa then to a ve yout ca e emb de yhouse Wome he oocke sfeet. ound he so ha hey hung 037 to you ifeare you wish. sdanger owned by he ve sexample, y’aalso and apa om wenter oom ha a ecan o ces The C Nordisk +10 C bags Dear .of .., much it originally cost -un a receipt. The dry cleaner can then you M CHELLE No ound a ha ha d o be eve oo mus been he e can notes vending machines water or juice. Also investigate the nutritional value supplied Dear Sir or Sto kso causing delight and the revival of events HUGO: Yeah ,Oscar but itRPE looks like there syou a whole ranae of ... areas of work that we hadn ’some twas 022 Sir or Madam, it. If you are using that requires tight fit, you must check itou fits before YOUNG MAN Bu echno ogy hasn changed he ac ua ob ha much cannot be removed should be clearly indicated with yellow tape. If there obstacles supported opinions of other observers about the haze. cannot do within the policy of the business you work fongs 0.y The cost could be minimal novel-style entries, where drawings or accompany text, are •What making 4years .....…….........…··……............ and them On he nex eve he he e wo mp ess ve ounges whe e he en ei1.fmake a ned h soffer viii less ambitious approach PART 2massive to competitions elephants were immobilised with tranquilisers for joining: SEB Oh don know sfor no otheir any ac vupper be s31-40 because may be in of over ifIt's are left open ,scan and filing cabinets and desks 029 A when they the advice 19 Dan says when mushrooms, people should Unsuitable steps •face-to-face. Register for eBill. When for Sydney Water ’s online billing facility, Provide good lighting and install allocated to the staff member appointed as cover foClothkits 0public this individual during their absence. HUGO: IA think that swho an issue for manufacturers, not designers. However, NšWfWfN~ and explain hlow 00o ywith 0’received ujewelle felt about learning to prepare What ’sw m 0[ƒÿ t of 0storing ainina doesn ’drawers taregister end when vou start workina for us -bu itproperly takes olace 013 O mthat n a e new gh to help you ififso you wish .029/30 in Paragraph E? 35 What point does the writer make bag and as soon as you ge home pu hem n he dge Thev be ne 019 Part 4, Quest ons be done to prevent accidents. Firstly, if a load needs to be moved where workers or unfinished sewing disasters in my cupboard. ’night has always embodied the 37 common use a milestone is mentioned in Section E? the cost of all the accommodation • Loose clothing or Sé must not be worn . • must be prepared to work well in a team Then you m gh have o he gene a du es as we hose wou d shopping with you . B asked for teacher suppo 0 t • 0 NÔ er 17 .. .... .... .......................................... at no cost and explain what y 0 u enj 0 yed ab 0 ut this visit. breed often failing. Prospects for next year are encouraging. These young storks aunched Fo examo e a sa e e mav be des aned o m a v ou oose~ o may have s 0 uth for students and are not available for rent. an item was lost O 0 damaged nine months ago, you can still take the dry cleaner BREDA OK So wha do you hope o ge om o n ng? 7 If to help you you wish. with everyone. shoot together at sunset. Dinner and a good ’ s sleep and you ’ II be ready t 0 their benea h Remembe sk s we e ong hen and he e was p en y o oom o h de G While many of us shoot sunsets, the period of dusk also provides an oppo eöunity 011 ecove 0 y a 0 ea before being loaded 01to trucks and transported to their •è ew home. un ve s y uses he ma n oa return will spark feelings of empathy and affection from townspeople who see o he bu d na You mav see s uden s ao na n o he bu d na Q 12 a o you ook a he oad ha aoes uo 020 s p anned o no h ng anyone cou d do abou even hey knew he ash c oud was com ng n and explain why y 0 u w 0 uld rec 0 mmend this t 0 urist of stone blocks strengthened with iron clamps. Perhaps the most impressive 0 ven thouaht of N like fashion journalism ÿSã or instance. ••and Women sthese pockets were less 35 ............…........................ men ’volunteers s. •this appoint adrink. 21 ......................................................... to give diwa 0you ections to the crane driver C YOUNG WOMAN No hey ve eö0 engs cdifficult bu spieces one ob whe eclosed. don on explain why yof ugo think ygiven 0aao ume became gputting 00 dverbal C Sage Smart reduced amount depending on the condition of the item -risk you IIngs have to Sc 00 piods 17 Litter collection to help you ifcertificate. you wish. gues sReaders' One ounge has en yt umsv ed ua n sh such as so as cove and he for team meetings and work events. Conside 0as bowl of fruit out in the staff room eache soe a0n e cbe ke entering a hazardous area. T0 prevent injuries due 0far pwork. 0may sture and repetitive m 0than vement, ensure that maybe a simple upgrade on customer ’to scan next purchase a small gift Athe welcome. Entries can self-contained debris be to identify. of life or the first 5,000 Small pieces Key 28 Egypt C With overhead, should be wrapped in padding to avoid injury. today ’’s cameras, detail rendered. Whole useful to know ifeeto there ’0the sgreater in the market Nbe know. awriting, Nì item that one ’negotiate sof 3 may create a tripping hazard if they are not pothe 0vou operly High piles materials B how much book group before. durina and 0nadvice 0bu of Often, iteduca ’s run by 0aand experienced as PART 2 LD A know was es ng o see he ona sk sooss he dus en we econstellations falso dmanv 0be ro 000 couo e oIafte davs swas oween cook hem soon as bch eor aof e wash ng C The network of public Rbes man roads covered over 120,000 Besides see your past bills at any time. Once you ’no re registered , you'll be able At just 350g, this sleeping bag is remarkably light, and as it ’kilometres. s synthetic, it ’to s Jaunched 0eBill, bs 15 Four Seasons spirit of the late 1960s and 1970s. Its initial design was a dress in a geomet 0 i c he ma ones 24 .... members of the public are present, the area must have barriers or other means Yes. I did s¿me shopping but the main reason I came here was to go to the SADIE: PRESENTER Th s even ng we e de gh ed o we come Dan Beag e who s w book don wan compe o s o have been comme c a easons and he the rural location .. .... . Entrance this process had to be completed quickly to reduce 34 MAN: Yeah . ’ ve got no problem with that. It s¿unds good, actually. The last place I DAN We one h ng ha ea y me s he compe ons ha you have en oy . • maintaining the internal 5 .............. a w o sma possess ons be he aye s o pe coa ha we e common y om he Sou h En ance vou see o he e a he oo and he o ava ound Wd W Œ Œ Œ æŒ s no open o museum v s o s m a a d s shame because he he d ec on are part of a project to return the species to Britain, inspired by reintroductions in start at sunrise the next day. In the evenings you will have a chance to unwind at to court. CHANTAL: Yeah I wasn ’ t expecting so many ca 0 eer options. A 31 ences 12 in the fridge for no more than two days. A keep them • Defective appliances must be turned off and not used staff must not t Sé to fix them a m The k nd o wo k ha adm n s a ve s a do has changed to use the ambient light low in the sky as a backd 0 op to photographing foreground nests on rooftops. They might also encourage the public to feel worried about The e s a Ý Ch nese n uence n hese a eas n h nas ke he wa oaoe 037 attraction. His h 0 use 0 n Guernsey bridge was at Narni; 180 metres long, 8 metres wide and as high as 33 metres, Tha L A s ue oo much eau ed no aood w h cost with them. friends with this pers 0 n. I I I I I I I I Housing stockina but that A Clothkits will reach more markets than in the past. consume 0 s are lookina fo 0 and urge eve Sé one to help themselves for f 0 ee. You can encourage employees to bring in A indicating to travellers the total length of the road simple gesture like this could resl 0 I t in a word-of-mouth recommendation to others, while words of a longer piece of work. managers tend to The elepha •èts translocated settled in very well and the p 0frame oject has gene 0 allyown prefe 0by to to get with other things. deve op ng do ng Odeveloped mo On he deo you cou dof em vÑgeæeæ 021 •nec must care maintaining aof high standard 4sure of thousands of points starlight the and even galaxies consisting This is awho seriously sma eö machine. favourite feature is the built-in sensor that hem ea yhose ca etheir uNkhotakota yon s...” and equipment can cause major injuries ifcompetitive are over. objects should cou se C aOur attitude C who the •ch agave 18 ..about .......... ......... for staff use park in astrong DG company car park do so at their risk JUL E OK permitting rapid deployment of troops and, more importantly, the 03 very easy to maintain. The pack size isthey just 13 ×knocked 20cm, which it ideal fo 0 22 nd ng ood n he w d He sfilling go o ewh us eve ymakes hcou ng we on ook ng o ma on abou stripe in orange ,an pink, tucars 0shou quoise and purple. 25 shillings .25), and after WPvÑ 1.Overall, worked for was quite demanding too .vday en eiu.ŒF ng We had to make we gave a(£1 reallv hiah 04 ensure no one is allowed to walk ‘provide Playmates ’the unde 0dark load while itsee is moving. Secondly, someone 18 wo Thev wou dve have ooen na n... he o ds othe he sk sIt h ouah ch hev dsto 038 an unand akeep ea es a e sadvice and ng espec amembers yogy he oom ha used o be he bHeavy aareas yw and start getting electronic ones. you'll stop getting paper bills ha cu w h nwhere ce vthat ews o he ake w be 4 ... ...... ...... membership (£30) of membership: Type HUGO: Mmm she had quite aechno message, did1 0ng tcopy 13 A 32 am ycost •Employees office furniture is 26 ................ .d...................... Hello everyone. good to see so many of the public have shown up for eno mous yhigh hanks oof Even 20 yea sshe? ago we e sec eour a0Poland, es This is an open group for parents at the library, and toddlers are welcome to Delw 00 dIt's C the hotel, share your thoughts on the and spend time looking at images and European count 0equipment iesou that more than reached their target. Imported from he amos wh ch he wou have made h mse by ng o g na ve s ons B them in a brown bag in a room. SEB We anyway h nk we d v ou n ou ma hs each na Dback h themselves. 030 subjects in varying stages illumination, or even as shadowy outlines against 29 UK the wider area they fly o忏 to feed on earthworms, grasshoppers and frogs. AAAA or not deep enough, or steps in poorly lit • Women were ve Sé concerned about pickpockets. Nm CHANTAL: Yeah, people don ’ t giv Nì up searching. They also take things to the e if 3. Steps which are too Sec 0 ndary lifting (chains, slings, etc.) it had 4 massive semicircular arches, one of which, st 0 etching 32.1 met 0 es, MSMS 25 Accountants been accer:;tecl to have been a huge success and not just for the elephants. Emolovment 038 ha d o make su e hev d d a he s eos n he o de o make he b d in the past. B Clothkits will need bigger premises than healthy lunches f 0 om home by making sure that there is a fridge in the break room. Cleaning y 0 urRPE -highlighting elephants had to be turned on their 35 ……·” ………………..... to avoid Questions 25 26 of the road that needed repair areas making aR promise you cannot commit will set you back. 16 Farmhouse Kitchen of satellites used for • •B Operators may be unwilling to share 28 Section works out whether the consistency of your ice cream or frozen yoghu Q… is right such as our own Milky Way be captured. This is type of night photography always stored to ground, and the load capacity of shelves shm 0YIddamage never general administration GREG when he de a sa came mmed adetails eonly ythe hough othis, you because Qany eæeæ @W ŒF 06 pa 0end king If you have complaints 28 That ’sA much fun .the Hope itcan was nothing serious. must follow the rules laid down in the need oand know abou p ng wnbe dWo mu hto oom level of seclose 0housing vice .in BREDA gh Any h e se? wheeled vehicles which supplied them with food and equipment, Roman roads Lifting and carrying backpacking. It will work perfectly summer wand ke &@ ma ng women opolicy. 0trekking. needed itthe was featured in the Observer newspaper, Kennedy received more than you to conside 0wha ack couple important issues before you decide to apply Now, Icome would ask PART 3 •called Victo 0Now Hugo lived this house until the of the Empire France. 14&15 N E THER ORDER Soa CHANTAL: She did .not She saying like 'Ikfind know you all think ’ec and So eve ybody knows mush oom es presentation on the development planned on outskirts If even the dry cleaner is part of national chain, you could get in touch the customer of Nunston. Isea, m Mark We you su sed abe banksman always used when moving heavy loads by As a do ng d cng a on and ng sharing editing techniques .yp X ŒFŒF Q can us othat gam sof a....... y33 engag ng way eabut noso o c.in ng ch doin en sfor along and play in the children ’subjects s0as library while the meeting ispback, taking place. they have spent the best pa eö ofo three years inand aof pen with a’then group of other •C must have at kept qualification in 5hmuseum .for And he ope a o slungs a e0keep w ng osthings he sn easv co De ahe scrane. a epast. 037 they anew 0·en 0should ight. 25 When discussing their future, Hugo and disagree on seemed to the activity calming C leave them for a period after washing them. Morosoects CHELLE hm un h ough some he consequences oancient he e up on fading sky. The variety of possible includes ships at flocks White storks could be charismatic species that connects urban communities 0yWe ave imoroved eno 0D mo Sëslv co 0block-arch tributina to isina livina TH tandards for the whole ve managed osee o he ee Th svsix-acre nc udes access obe awith Luck yHeavy we OK so now 15 sEB Tha s’secluded gh n h sbe esson hey we eea wo kChantal ng nd dua yway bu wou dyou athe so be ranks as one of the longest spans in the world. Recently School \q s Del C People are more concerned about throwing away items than the to their • boxes shm Id lifted carefully with bent knees and a straight holding H b a whe E he e many o h avou e books o ms he ha o he h d the road noting details regarding the maintenance 19 Story club hev do eau e s someone w exoe ence you d d men on you wo k a in the UK who The Life Writing Prize is open to writers aged over 18 and resident 36 …··……….... .......... or commercial reasons. No, it was just a check-up. It's fine. Still want paper bills? Simply cancel your registration after have saved the wood ’ s cove is a scenic walk from the ferry along harbour DAN Thank you much W need o by a k ng abou sa e y You ea y for you (from the 12 hardness settings) so that it can stop mixing when it ’ s ready, for which few of us had suitable equipment a decade ago, but now it has become be exceeded. ………..................... ......... .….......….... are provided for documents • 27 WOMAN : That s good to hear because that will be eauallv imoortant at Milo ’ s. I know they DAN We a so ke o w h o he pho og aphe s 03 Exercise a ound ems ha hey m gh use o wha eve ob o ade hey we e nvo ved n bu he concerning any aspect of car parking at DG company ca 0 parks, please address them voluntary work . We don ’ tgeome worry about why you want to be a volunteer people have many B 34 s ess 30 USA she ’ d tell us how it really is. N”2,000 worth of orders . She ran the company from Lewes in Sussex, where at by he huge va e y Reynolds and allowed for an inc 0 ease in trade and cultural exchange. Roads were also one |’ m Communications Manage 0 at the development. o w d mush ooms he e a e Be adven u ous Thev e a ea 020 YOUNG MAN Yes Rea v comoa ed o hese davs whe a ven much mo e 027 PART 3 • more likely to cause 22 ..... . Wash and d Sé your RPE after using it. Use a mild detergent, as harsh products such as services department of their head office and make the complaint to them directly. 26 Hairdressers crane driver often cannot see the load, especially during touch-down, this person tells know edge o c shapes ke hey we e do ng n he v deo bu JJb n s 1_ PART 3 needed abou ob ec se as we sexpensive oca on a ahow me … and eme Yeah. Imagine you worked in ancou shop and vou found out the aarments 029/30 •the Build steps properly and use non-slip surfaces. 3need enced ncen dproduced e en The eexh sadults, qu a va ed ange The group reads fiction different genres. are supplied by the to 29 Section and several injured, also from Poland. Other have ŒFŒF i17 l29 .PART ! HUGO: ] Ne• juveniles Neæ fu!com . expe Poaching is no longer ahe ‘Lcou issue, as foof 0nmer poachers ae 0 enoons able to find more reliable gawas es he oom odnon-flying spec ausing boy ons acBooks v··… es oh ch d enthat A Yea 0he the Farm nhe eon es ng o see ch en d wo k36 ou o make some ng sThese mp ebirds Questions 5-10 B directly with landscape restoration. Certainly, people once loved them here. The of low-flying birds ,mainly trees, windmills, skyscrape 0cent sWe and high bridges. are hit by earthquakes, it is now having to undergo restoration work to repair in pairs ………·……··… to link them Pockets were a o ab e a ea whe – d e ax and en h s a And hen a he Ytogether. e when you came o see us Discussion t 0 pies: Good. Do you D People do less sewing now than in the past. non Nÿ ally travel by bus into the city 0 e? Enc 0 urage m 0 re exercise o know wha you box close to the body. e do ng because ome m a e ex eme y 35 ....………................. and tapestries he • The ground floor contains portraits, Choose TWO letters, A-E. D marking rest places along the road for travellers and their animals want people who have an eye for detail. BREDA Tha s g ea So wha ype o membe sh p wou d you ke? are emerging writers, which means they have not previously published in print pa s o pocke s s ema ned on he ns de o he c o h ng hey us go ongerwalkway. There are no shops, so bring a picnic and have a peaceful swim off different reµsons that range from getting wo 0 k experience to just doing something they ’ ve 35 s des E with a fun tune. As you ’ d expect from the considerable p 0 ice tag, alerting you accessible to all photographers, thanks to the much improved, a _Ïordable HUGo: Perhaps she thinks students are anew bit 0 row-minded about the industry. n elephants so manv dsay shes es so osnaand oas a Bu us be awa ebills, ha some peop e water. the HR Manager. esoons b vcould sbe a us Requirements A which is career fashion. E electronic bills you need. you'll go back to paper but you wo v„039 have seemed pleased with the results its peak ityou employed more 400 people, selling to 44 countries worldwide. Transporting containers and calves Spread weight evenly between of ways demonstrate its authority. this reason, many roadsa D The Big Sleep 250GSM Single Cowl Sleeping dAnyone a so wo kbest ea vssany we ohe othe esen na ac ons wh ch sFor com na uo soon t0 ub 0dThen ying varieties of mushrooms? 16 Sports centre 20 What does Dan about ha sa ename e sn ve yRome and ythan oin mov ng aawas housands owebsite kWe ome es an hou -house solvents can cause Use a brush warm water and rinse with clean ’ong 36 ...............…………................ had to be monito ed constantly VÛa sold there beina eturned because thev ..the .was fell aoa Së id n0a the wash! ADAM w hthe ce whe e mpac on m ng devas ng him or her which way to move it. income. In fact, manv of them volunteered to aive uo thei 0 weaoons. as thev were sources no cha do have a dona on 013 and sEalready uden swou such as he museum cke oago wh ch w hou ng gand ven ec on Tha wou dkind he p w h bu ng eamwo kand as Maximum numbers: Four photographers per course. •16 Fiof 0the steffects. aid 20 library. is welcome -the have a look at ou 0ge to see the book I'll start by giving abe 0local iefSwere overview of our plans for development. So one thing |’ what m sure stdamage. 0I'm loyalty to site. Two years ago, a young bird from Knepp shown is placed next to computer keyboard the mouse op oAdministrative he he ebb sg a oom ca ed he Lookou ca ed ha because ooks ou ove he 038 •YOUNG provide somewhe 0is eoyed for employees to leave their 19 .................……..............…·· of our village, Sto「rington ,the originally ‘ Estorcheton ’ or ‘ home of the JUL Yes n ac en ha ob s he e any h ng e se ook ng o ? all well known by day, but against a night sky at dusk they lack colour, so any 04 Yes. I stopped driving in ages because Q N;vÑVý g was so difficult to find it the N ha once you know wha o ook ea y wo MAN: That ’ s fine. very used to working in that of environment. DAN Wha a e he op ons? Discussion topics: B 36 b ea h ng valued. some mes each ng down o always wanted to do. But it critical that vou have enouah hours in the dav for whatever role 014/ 15 27 staff If the dry cleaner refuses to compensate you or they offer you too little, try the CHANTAL: It was a bit harsh. thouah! We know it ’ s a touah industrv. 023 Discussi 0 n topics: It may be hard to collect details of the object ’ s 37 ....................................... at a given bad y o va e es so s a good dea no o ea huge quan es full-length work. We define a full-length work as, for example, a complete work of • the rocks. You ’would IIA phe obably have the beach to yourself. WOMAN Mmm o0ha o gaood adua es go kvou nd o wo kass now da expec there ’0any sYeah. aWalk built-in freezer and it feels beautifully engineered. technology. Discussi nuse tdea 0excess office workers spend most day seated at aso they are pknitwear. 0eone to 30 LFamily ABecause smos some hfitted. ng mos he k0e ds n ha cimpe m uVÞR0 w hhe Good •CHANTAL: areas should be clean and free of hazards. B when to choose a career fashion. formed the core of the business, supplemented by Sew-your-own kits We don itpies: be to know that kind of thina. have senso sha can cons an yhof ootheir ow some h ng mov ng ŒFN ŒF 038 •Work Handrails should also be both hands. 30 Section C M CHELLE Mmm One o dtriumphal ama cin ngs he was he OU on ves ock ased hev 027 began and ended in a arch, and the 0 desk, iealgh prestige associated no lonaer of anv to them. 18 Wagon Encouraging employees to exercise needn ’ t be expensive as there are plenty of low-cost access to the online bills after you cancel. This will remove detergent that can cause skin irritation. Dry your RPE on a solid box us ove so ee ee o a ve wha eve amoun cons de aoo oo e we 0 ccasi 0 ns you ’ H want to know is why we ’ ve selected this pa 0 t i cu la site fo 0 a housing development. At W @eæeæ con as o he a he da k owe eve s s u o gh and was ke a g ass o ce is for the next meeting. GREG We hey say s qu e a h gh p essu e env onmen hey a ways ve y busy flew across the Channel to France and, this costs summer ÿ0 eturned to its companions. so –?1uch . do ng o he amaz ng va e y o mush ooms ava ab e wh ch you can ge n BREDA s £30 vea membe sh o o £20 a yea you e an assoc a e 04 sto「ks'. The public response has been overwhelming, with crowds coming to see WOMAN: Perfect. So the only other thing that ’ s required is good communication skills, so If you want a no-frills, budget sleeping bag that will last more than one of their distinct and compositional strength is determined by the graphic appeal • Pockets hung from the women ’ s 37 ...............… ··….......…...... under skirts and petticoats. F seemed confused 37 ee 17 G tracking devices were fitted to the matriarchs Complete the table below. we ag 0 ee is suitable for you if bei 0 1g a volunteer becomes stressful then it ’ s best not to do it ……………······… ( essential) • 6 . HUGo: Yeah and we r ‚onlv first vea 0 s after all. We ’ ve aot a lot to learn. A Experiment with different recipes. 17 Clinic o beg n w h o be a much n he numbe w S n he Which TWO issues following the Laki eruption surprised the students? following steps: time .or OO 03 non-fiction over 30 000 words. ms wou doe so be p19 ac ce symme ywearing nkin hey dof dby stmethods 0 ainsSpills and other inju 0a ies related to postu 0installing eland and repetitive movement. Desks, seating, sc en sC sitprovide do ou wa dThev amight Dgood conce ndesk na whe eracks he evege ewhen sahou head na nex HUGO: Yeah. a azed nochildren he ds oo soned because hey asa eyfor on had Kennedy ’and swpa demonstrated the patterns them in photographs. why they would like a career inthe fashion .avoid PART he e on pocke sproject wen we nme ois he h and on yeby changed ash on a every ed •So 20 .....……...… …..……….......................... for WO 0ykers who exercise LMuseums Afiction Yes bu much mo e..…….......…··…........… o awe cha enge One hto ng ha ea sbu ood oha me was Try moving containers hand, asee. road was demonstrated in the fact that roads were often available. These include: bikes present your staff car park; ’scan being used for much of around Nunston. But because wooden rack suspend from a clothes line. on the floo 0farmi must dealt with immediately. whe ewith he wou doak un unch oe en aas ho sso is yMore 0DAN ung people cfor 00 king ve Sé unusual machinery cranes to fail. However, itWith is all too to •18 The following equipment essential: A digital SLR or bridge with its and en sto a e o01g, en unde hey wan someone who can cope w heasy MAN :do Iwas made of wood and turned this into beautiful •It He bought cheap 36 28 Agricultural workers he shops Bu oIce cou se you have be ve ca and sthat. why ayourself ways and art galleries nk go othis. he u membe hen vou'II need have abe certificate in Enalish. 05 D 38 emp oymen Friends at 00 l flying D Lakeland Digital Cream Maker than two dozen elephants have been born at Nkhotakota since relocation .been an area have a chsch oom vou dIt o eave and baas somewhe e Un ke o he 014 We at all. You may think that your income issuch impo 0 tant ,and but we don ’ tuask about It's up to you 31 white storks free in England for the first time in hundreds of years, and private opt for ’like ske soft, comfy simple to wash. Give bit of22 CHANTAL: Exactly. Do you think our secondary-school education should have more summer, recognisable shapes. 19 h cen uto yod Bu he 1871 census showed ha ough yha 25% ocamera he popu asay ona Such the engineering and surveying skill of the Romans that many of their 31 Section D ABCDE B Expect some have a strong taste. ha as e m Contact us. Simply contact us and we'll give you a statement that shows the AAAA of good lighting can also help to reduce the risk of injury. mN 19 Bees are Magic • The provision SMSM Example questions: Little Manly been con am na ed w h uo ne as a esu o he vo can c a ou D However, photographers choosing to shoot the moon may be less concerned by owa ds he end o ha pe Tha s when became ah e and ess bu kv and 039 monitor stands, etc. should all be adjustable in order to accommodate the widest 021 ha he ch d en we e a hav na un wh e be na auah some h ng new OK so now m go ng o show you the new industrial centre in Nunston, there ’s0........ a lot of demand fobv 0for housina foevents; 0such emolovees in 011/ 12 N data including the size of their tusks and 37 ........................................... was taken and use equipment as named after the officials who funded them; example, the Via Appia takes • a calm and 7 .............. ........….... . manne 0 G seemed to find the activity easy be N when w h he 07 ha and s av ca m and a he same me encouraging employees to take pa t in fun runs and charity suggesting 'walking The bus is much more convenient too. It only takes about 30 minutes. g 15 vou shou d neve consume mush ooms o cked ends o ne ahbou s a ways ignore the importance of the seconda Sé equipment. This refers to those items that instruction manual, batteries and charger; memory cards; comfortable walking 18 Community centre BREDA Tha s a good dea because you can vo e n mee ngs w h an assoc a e 39 weapons wall carvings. MAN: Sure . b 00 k club 19 A E The how widespread the effects were of more than 1,800 square kilomet 0 ge es , the-e ’s plenty of space for the elephant population museums pho og aphy s a owed he e so you m gh ke o keep you came w h you you can work without earning money. What we value is ded i esson caroutes ti ues o as 0ÿ . nex Some of our 014/ to decide if ADAM So M che e sha we make a s a on ou p esen a on? We haven go ha • Flammable liquids must be stored away from flames. In the face of reports of unrelenting ecological loss (the UN estimates a million ca 0 eer-focused? C on he and wo ked time to fit it back in the bag, though. Use it for spring, summer and autumn. landowners queueing up to o仔er more introduction sites. o many a en s bu he was a so ue o h s va Wh e v ng n So V c o Hugo was a man could be reached through a gap in the • Items such as 38 ....................................... SEB OK we e s y and scme deas oge he and p an he week Write NO MORE THAN TWO WORDS for each answer. roads have provided the basis for hundreds of today ’ s ac 0 oss Europe You simply pop on lid and pour in the ingThere 0received edients, then set the 26 How does Hugo about being an assistant? ADAM Tha was bfeel n Egyp he b za ehev wyments ed aas seve e dfew ough C Cook them for a long time. If the dry cleaner iseto member of a trade such the UK Fashion and oa squestions: o pocke ssho became ve v did no ceab e ssassociation ood ou oo much and de ac ed om •he Example SEB Wh ch a key aRoman m o any esson w hunpaid hcountry? age gwe oup And aooresent. hough hese ksatellite ds When Example questions: do families celeb 0 company ate together in your Entries that are simultaneously submitted elsewhere welcome but please •footwear Scientists can only make a 38 ........................... .......... about where the will go. the reaion. as manv emolovees are havina to commute Iona distances atare Of cou 0-administrative seof , timer 29 Care workers this, as they tend prefer to use telephoto lenses to magnify the size the moon, possible range of employees. Typing from hard copy can lead to neck strain if a worker C Kennedy sold the in the late 1980s. had been a amounts we charged you and the pa on your last fi ve bills. Example questions: Mental health ’ s good. So whe 0 e you sta T your journey? pub c That 32 emembe ha some mush ooms ook m ed b e ones its name from the magist 0 ate Appius Claudius Caecus. 40 ou sm membe sh p 20 F meetings ’ where people discuss business as they get fresh air and exercise; and putting Maintaining y0 urRPE 32 p 0 esence is alsc helping to rebalance Nkhotakota ’ s damaged to continue to grow. Their Section E with good grip; warm outdoor clothing and waterproofs. You m gh T com o ab e no ca y ng houah keeo vou coa s most loyal volunteers earn very little themselves but still give their full energy to the work they are attached between mechanical lifting machine and the load isuwere being lifted. HUGO: Well , Middle we had numerous talks on which was good, but none ofthat them 024 This popular harbour has ain net that encloses the swimming area. is039 aas to much me how long-lasting the effects were instead. 25 YOUNG MAN Yeah deEast. have assumed wou dng be mo eycons han Now sso ess han 2% 028 The Pond h shose on Gas many m....................…..............….......…....... w eound sthe bu he aed nv ed a0 a refreshing ae It species are So20 amaterial. e some on the brink of extinction globally), the white stork ’os return is o he mof ha we ecareers, ac Le snew de now some o he so ons TUTOR OK you cou d athe sbeach op elephants were taken by truck to their reserve €Œ and he Nwho e dof dn ood wh ch mean he c50% ops awhere and the Many roads in Italy still use Roman name for S maae been used o ca ng awallpaper adbusiness ange pe Ifkinds storing containers chemicals the kitchen ,ve they must have clea 0 live? , istook so had no p ob ems w hmuseums o d ng he ch en you cou dsona do ••woman good IT skills using the nice, clear digital display. Some customers reportedly struggled to Eve Sé month members of this group read ayounge fabulous book which then there ’E shouse also the fact that we have an international airport just 20 minutes ’original away, but Textile you can pass complaint to them and they may be able to12 What of things can children learn to cook? 19 Supermarket What are the most popular and art galleries in ... Idrive you let us as soon as possible ifyour is to be published elsewhere or has in a family come together in your Séÿ How often do all the generations areas with and 37 ............ .ythen ••he The first floor consists Lifting and car·ring problems with postal strikes and a new computer system, which back pa 0us. ticularly it is low in sky and can be shown in relation to a landmark or JUL We eWomen dea ng hhad hmuseum ee ch da en a unde eckon can cope w hlabels ha 05 is forced to look down repeatedly to desk at the document being copied and back to At the bus stop on eæVýN;vÑ Xwe Street. PART 4Association, sa easy o pea p e ofurnished ge 0the The avo da scount mush Q11 and is ited for children to have lots of friends at school? How important psugges 0oviding aThev sustainable •èservation model, which could be replicated inooms ecosystem and and acke sknow on as swhen au e co d nw he aa den odav do with verv insoirina. could have asked more oeoole like todav ’o S’Os sneaker to talk to us. M CHELLE No Adam Bu a eas ve done apiece he backg ound ead ng ound ea in showers to assist those who 0cothe ide or run to the workplace. Some companies negotiate YOUNG WOMAN Wha abou ca e WO A He is realistic about the practice. Chains, slings, shackles and rigging are all examples of seconda Sé l i fti ng equipment, a ouo o oca ch d en om he deo ved a eas o he s and o S week Wha s good option for families as the p 0 otected area makes it easy to keep an eye on ha have been One key ssue s he way n wh ch s dea w h We of deaths it caused the number OK. Let ’ s have a look at the current job vacancies at Milo The first one is in WOMAN: N news. As tens of thousands of people demonstrate about the growing climate crisis 30 Bank clerks Malthough CHELLE s so m whe e he e up on happened and ye he am ne he e ed o mo e 028 possess ons and s wan ed o needed somewhe e o ca y hese ems abou he Need more history? If you need information that ’ s older than your l ast N ve bills, of the white stork over Britain is the triumph of practical action ove 「 The flight E Jack Wolfskin Sm 00 zip +3 o gam o he p p ac se ne mo o sk s • give managers appropriate training certain stretches, and some bridges, such as at Tre Ponti in Venice, still carry that Inspect your RPE after each use and during cleaning. Make sure you check the straps ’ s c conven en wasn one o ou m C o choos ng he s e 33 avoid any confusion about the contents. disassemble it in order to wash the bowl and paddle, but we didn ’ t have that discussed when we meet. At our meetings you ’ H have the chance to network with 33 GREG su e you can Section F help you. Is that C ft L-A-X-B-Y? Do you think it is important for children to learn to cook? s 0 l uti 0 ns Do you believe that all museums and art galleries should be free? a ow na bes de busv oads m Sattending Bu no h ng bea s he as e o won another prize so we can disqualify it from the Life Writing Prize. Why is it that some people might not enjoy family occasions? that have a Chinese design. Ph 0 t 0 graphy c 0 mpetiti 0 ns up an entire room ,’ but the times were changing as well ,’ she says. ’ More women recognisable structu 0 e within the frame. Milking by hand the computer screen. This can be prevented by providing holders, which help to prevent Áarks. All this has been a bia draw for tourism. which contributes five times mo 0 e than 040 other Do you think it is wrong for parents to influence which friends their children have? CHANTAL: I agree. We were told about lots of different careers just when we needed to o he Lak e up on be o e h s n e es ng d neve even hea d YOUNG MAN They ex s ed n he 19 h cen u y as peop e s espan was so much D To achieve objective of constructing the shortest routes possible between •We Recommended equipment: Amo tripod, filters, arestoration laptop with editing software se ved hem he ood wh ch wa ex ao d na yeghan ges uelephants eus oague he me od need mo erates oWivenhoe ma on bu so needs o b elarge a a0hoso oba eve so we oawav gand for their employees at abe nearby gym. BREDA cou dthe us ou aa b abou you Street. 06 ithe is perhaps surprising to note most B He feels pnd 0a actice is dishonest. inju ies occur due to faults or weaknesses kids playing in the water. The 0at eeanthat is also a playground, a public barbecue dv na han anv o he was wo he psaw the at which volcanic cloud spread Children For my presentation Iedges want to you about how groups of been 20 Playground Tha was when sma bags ohey as hey we came nhave oneed ash on and PART 3nblem. Lmo A0we u eof ythe Sha we kthe abou he nd vtak dua ch dones en we on he vpe deo? of are important. Featuring and us, these glimpses e mo etears, n es n ha he Advantages 0ed ftoday transl 0ac cati 0tell n0pouches Nkh 0exce 0en tase Wildlife Park saccess an a-interesting 15 ksomeone ome es g 2 bureaucracy, self-interest and negativity. various stayed inside clothing for many decades. •oup Pockets, road tneed 0Abso attic today. The following tasks pose risks to dairy workers: GREG And hen ano he hsizes, ng on sash hey eknown ook ng orelaxed wen hmoved for breaks, fraying and deterioration of elasticity. Check the inhalation and SADIE: That ’trade sespeed right. Other ied nformati 0besets nsuppose p cked mush don oon ge ha he nin he shops aareas oon you to pay $28.04 for a ‘ eabilling record search statement'. prthink 0eco-anxiety We ’by re also giving it extra points for the recipe book, which has some other members -make all like-minded businesswomen awthey environment. the illeaal wildlife to GDP. and this is mainlv because of the Ther ká se also What kinds at home or at school? of things aooms museum or art galle Sé an place to visit? were going out to work and sewing less for thei 0eleohants. children . the ' nShe sold the company Do you young people should learn cook ADAM Me 1783 svmen ong me ago be, but not by the expe 0 tso who really know stuff. muscle imbalance positioning the document at the same level as the screen. Another Bu now cou se h sto sec onsha w see huae Ghad 029 We like the extra insulation in this sleeping bag around that tend n wh ch h s o ma s es ab sh sha s anda ds ha we can a ag ee o he way Why do you think children often choose different friends as get older? Feedback t 0 Dan DAN OK two points, all manner of enginee 0 ing difficulties to be overcome. Once Title of competiti 0 n lnstructi 0 MAN: Sorry, whe 0 essential e? and charger. • find out how employees feel at wo 0 k by using 21 ................. . ADAM OK Then n UK he mo a a e wen up a o p esumab y om 029 and settled in new reserves. This is known as translocation and has been carried out in in these items. It C He thinks others want to change the practice. is that a six-monthly visual inspection is carried out to ensure o cou se hev nev ab v ed on o he handbaa o mo e mode n mes when 040 w o e a that anyone can use and toilet facilities, which make this a g 0 eat spot for a hB names down and ook some no es 34 Section G how people ignored the warning signs and a a ae seconda v schoo even c ose han ha One w o he s e s ha s • Common standards should be agreed on fo 0 the presentation of information . • The library still contains many of his favourite books. PART 4 the storks in BBC television ’ s Springwatch in June, the ecologist Chris Packham n 1927 he house was owned bv h s e a ves and hev dec ded o dona e o he c v o Q40 good T sk s days o d and pas d ke o e you abou he d e en a eas o he museum OK, so let ’ s take a look at some of the work a 0 eas that we need volunteers for and the sort of exhalation valves are working and not damaged. inter kást been aYou dramatic rise in really tasty ideas. There will be ideas discuss, as well as refreshments and of fun! M CHELLE Bu was huge eoo_ÿ up on and had such devas a ng HUGO: So did today ’nocturnal sa… talk influence your on what career you d like to take up in •The could get an independent to look at issue and produce aas to one of her ,he who then sold itout, on to Freeman s, which ran If you SC 038 ... winner will receive 500 , organisation publication on Spread ’lots sthis website, Everyday life in families YOUNG WO Q½N Yeah and sE-N-H-0-E enough o The uproposed u eenge ooks qu esome YOUNG MAN Tha sem on on and he uis uwon e wo kcha wWord good Repetitive handling of milking Keep eve 0demand ything accessible so that D Of course, the world offers other subjects closer to the ground, that p esen ed We do h sof nincorrect he a eas othoughts sc ence adone hough hconsequences syour sthe a sClothkits cause of neck inju 0suppliers ies is placement of the computer mouse -and should BREDA So you sa dlots you wan ed oto compe eomee have you eve any pho og aphy WOMAN: Wivenhoe. W-1 e— . Tau Itca ’soma central, just off Cork .. -…… opportunities •Sid to feel cold (head, chest feet). And the hood is’Street. cosy enough to use 23 nesses Acco d ng was abou doub e he usua numbe Malawi Africa in recent The 0 eason this is being because of extensive surveying had been 00quite ied to ensu 0o eso the route was ash on pocke sna ayears. sEs Yes d d oo Improve mental health on qu alifting sinemoved s……·ope bu we ve accoun ha nso shou dn be a aeep 8no ..........….......….............. ...... job -and further oppo eöunities may be available there are signs of wear or damage to the slings and shackles. day The picture ’men soverpopulation composition was E N..• Œfamily has sthe nce been ms ooge ed us ng pho og aphs om he and as oned buckets of grain, water and milk ’caken A scene in the home The holiday indust Sé JUL E•Œe No aout. p ob em ‘he imaginative, intelligent, progressive and practical'. described the project as in those. things that would help you When dresses changed shape, hidden pockets had a negative effect on the 5 ' ADAM know was e we so many m sou ces o ook a ea y g ves the future? • do not tolerate bullying or other inappropriate behaviour b eak ? Look ng a he s ndus a evo u on n B a n n he 19 h cen u y e ks They ve been n dec ne s nce ATMs we e n oduced n wasn co ec ed needs o be pu no an mposs b e ask Then as a h s alongside its own b 0 and for a while, using Kennedy ’ s impressive database, but its report, but this could be expensive (often around £100). w 0 rking as a chef compe ons? How do you stop a charge on a bill? ’ membership of the Royal Society of Literatu –@ÿ and a development two years MAN: Oh right. The pe son ve chosen o a k abou s he F H many peop e have MAN: And how satisfied with these 0 vice are you? Do you have any complaints? equipment employees don ’ t need to bend or 0 een are even familiar us by day. As cities and into Flevel. S view He e youeour g were ns de and sin de heto ga ehoe ySod we athe ca edhad an vnsto 1open cen aae etowns unde he ofurther 25 always be kept the keyboard, and at same •of elephants He wrote inaou some areas. room at the top ofhave the house that aaae of themethods The e abeside eaunusua deas abou 0Séo m eavarious ha sspread mpo an o be awa pillow. Making new friends uA OK good Le sma sshm a wah actually straight determine engineering mJus ea ePa smThe now museum ha he pub can GREG So you d be nand ehow es ed nebe ow ng hwhat s oeoo up? not good. 0c Idwomen. combined one 39 ..... •: ••Jack information Example questions: a reduction in the number of 0in s ve and .......……·· 0-19 20-28 29 40 o ca as oph cand he vo cano was Peop etime, we ebut ea yvopene yalternative ng o it 025 you a sense CHANTAL: Well. I oromised mvself that |’wood d ao thpoache 0 ouah this course and keeo an ooen mind till and see ng how peop eac ed o mass change was a ea eye he e gh es … ….............………··”....... of 39 Recent 0 eports have shown that ignoring mental health costs Australian companies writing group F Poetry St 0 ring your RPE can be used and ha w nvo ve ea na a s na e da abase on wh ch can be en e ed 039 24 DAN No ye bu have h ee n he pas WOMAN: They ’ re looking for a breakfast supervisor. Les M se ab es wh ch he w o e n 1862 s amous a ound d o h m because h s nove ethos as a big, corporate company did not sit well alongside the and SADIE Well, as I said, it ’ s ve 0 y convenient and quick when it ’ s on this morning to 9 ........................... ........... p.m. Monday to Friday hours: 7.45 a.m. can wa ch a ou m nu e an ma on o a scene was des aned esoec a o he 015 You may wish simply to help us raise money. If vou have the creativitv to come uo with an 016 Mhea CHELLE v1mm h nk peop e w be o hea ha he w he USA was Example an editor and an agent. Two commended will meeting with oHe Don o peop e be whodrained, you ha shighly on vdo oheeao mush ooms 013 some animals afield toOK escape ourcreeks intrusions, whilereceive sEs was nswild een es ng because bee ofurther e hey ng gam heentries washa be ng 38 ............ .marshes li think Nquestions: ingquestions: W@ needed, had to forests cut through, diverted, JUL E•spaces, Su e When wou don T move 26 .... is good problem to and not one we tend to hea 0 cuts about very often. In Overpopulation Example the .ves. make sense Do you itocYes aaaossOnly good thing for parents to help their with o he ence o he sand We ve had abad o pos ve eedback abou he p ans Peop eab ke he de va enow yschoolwork? o stop aaend Nnovel xed charg e your bill a licensed plumber off your or YOUNG MAN And echno oav wSo make mos ose he obs hev do 030 We'll D yet its path to restoration in the UK has not smooth. Support from YOUNG WOMAN was n e es ng ohave hea how peop eunhappy esome abou au oma on hen and Example questions: you may ge an accep ebeen you athe yedundan oen ge an BREDA Oh ha eof es ng don you eme me hemeeting ng hose? Le you aAnd edo un o ge an 'Beautiful Sunsets' Scene must show he MAN: That would be OK. WO became age mus ca nWash he 1980s aSome m ve schildren on was so e eased nswater at least $11 billion ando year. We all aon responsibility to out folocal 0 aha one another. was !think, fe ioa l is W’. about 10 minutes, but still. 06 museum bv ake ouo vouna oeoo e on ahave m sif ud es cou and sw beau Ch dstreets imaainative or ˜o Þs Nav of fundraisina. we'd be deliahted, as standing in or yvalues NÔ oo Geo ge ng even makes a no elook nabou ha smon due a yke hey artistic of Clothkits. In 1991, Clothkits was made dormant, and there the a e e du hng ssc speople mwhy ed b mush ooms e qu d up ve The 7 ..........……................. was wrong. If you ’ ve tried the options above and are still with the outcome, you could Why, you some book package holidays rather than travelling • an example conservation that other pa 0 ks can follow edito 0 and an £500 and two mentoring sessions, a development with an others adapt to their new urbanised surroundings. As we con nue o push o wa d new m o he space env onmen s on y GREG We hey e ook m om he beg nn ng o nex h bu shou d A ’swriting foces 0 toyoung aged between 12 and at the library. You sto 0………··….............. age can cause disto 0 tionpoets to your RPE. Store your RPE clean, Improper bedrock channelled, mountainsides cut into, rivers crossed bridges, valleys Malawi Mcoo Såete Park the elephant population had been wiped by poachers, Intto 0dea oduce athe system of HUGo: But Iservice. think itgh ’m she better oick an area of the industrv now and then to aet bette M CHELLE Tha sNational Bu wha ound mo edn swork an can was how moac d ec ve and 021 accommoda on ypes and p and he ac ha sause on yfor a sho dsdisconnection ve oleast n he hgroup nk 25 wha cha enges hey aced d know ha s a ed w h wonce he ..... is available onsite •Naomi 10 •conservation A 0Ido dinated system must be designed to create 40 . out .ge .carried .Sëaim . 18 .ed .Do .ou .p .with ..in . do .much .a .were .o .and . surveys . .day? . ess . .follow . .0. . . .dry in How enjoyable you think it would be to as a professional chef? accep ab e sco How important do you think it is for families eat together at a sco e unde exam na on accep ab e sco e So you 00 e p 0 obably familiar with the kind of 0 esponsibilities involved Obviously s a w h s one 2012 So T o us su e have a aene a o he o o bu we know 031 bodies has been surprisingly difficult to obtain; some hardWOMAN: MAN :• Yes, understand that ’ s annoying. And what about timetable? you have shops with a collection box can be 0 a t her bo 0 ing! Bags called ‘ pouches ’ became popular, before women a • He entertained other writers as well as poor 39 .........…........….......…... in his house. abso u e y ove bu hen so we e snowbound un Ma ch do adu s n M Tha was be o e he became es den If a person is moving to a new town, what is good way for them to make friends? wastewater Your plumber must apply this eæ Q o examp e P m m cooked bu won you any ......... some 6 Some ways you can do this in the workplace include: running employee to get uA Yes He bene ed om hav ng o h s hands he oed h m o se e 023 story might have ended, were it not fo 0 Mawer s fascination with discovering what take you 0 case to court. There ’ s a time limit for going to cou 0 t from when you took go ng o nc ease To cope w h h s we need o deve op a sys em ke he one ve desc bed o independently? be published on the Spread the Word website. agent, and e you ha h s sn a oe manen ob s emoo a v so he con ac wou d 08 who•ys killed the elephants for their ivohe yss . up But in 2003, the park was restocked and eitNÔ ective law will explo 0 ons edeve how to power your imagination, and your poems nd ec vat on ca as we hav na mass ve and econom cwill place, away from dust, oil and sunlight. RPE should be stored so that doesn't traversed with viaducts and tunnels built through mountains. When allbe that and better it. coun de om he opmen We we eDomes cu pommend eased so many peop econd ked YOUNG WOMAN ag ee aoo hough ua on may change swh o wha ex e exam na on cond and we cond ons bu we eetc. na on ons bu checking that the portions are correct, , contributor and then like checkina all 07 an increase in 40 ....… ……······… …….... as a to GDP DAN We he heme was en cNmo Lchef? e 05 abou he au ho Today m go ng oeven eas ns gh nha osimply hthings sexam a en ed man and its users. any com •èÿ ents about that? What skills does a person need to aaof great Do you believe eve 0all yone in a0ed family should share household ADAM and he ehe was ce oa na down he M ss ss oo ch was uno eceden ed 030 ha m ostandard ea hem uncooked n o pee hem pressed with their own initiatives, while others were reluctant to stick their 27 down and con Can you think of disadvantages new online? 40 ..…·· valuable information on morale inbe the workplace; training on mental health happened to Clothkits. coo dma na he wo k’that o he nume ous a ope o .... scause bu s0friends so essen a tasks? ha h svs em 040 be us oany end o SScene mthen, Bu hey do say ha he eco 0ec be up.Aswas he Sca procedures. Sydney the item to the dry cleaner, you have up to six yea s a.The One outdoor activity that we need volunteers fonc 0 single is a litter collection and for this it'soto useful ifor vou 017 photograph too of tourists problems for local people? Would say that large numbers ’ cleanina must show S… ed Town Cspacec udes a pho og aph cmanagers on zethis The neyou gWater enforcement was introduced .and Since not amaking elephant has been poached In Anya 26 0 8 ' .. w happen displayed in the library and online. The group meets fortnightly on Saturdays • Victor Hugo ’ s 40 …………........ ....... gave ownership of the house the city of Paris YOUNG MAN W h hose wo ca ed he Ludd es des oy ng € ha you h nk abou hav ng emembe ha get crushed . was done, roads had to be levelled, reinforced with support walls terracing ecommend ha you spend a o the orocedures for the eauioment are beina followed. BREDA see so had o be some h ng e a ed o he home? m go ng o a k pa cu a y abou he home he had on he s and o Gue nsey n he B SADIE :necks 0 n . In I suppose I mainly use bus du the 0 ingnkon the day, but any time I've been in MHow ÿQk Mm Anyway wha do you h what ordinary people cook? much influence do celebrity/TV chefs have out. addition the committee of Sussex Wildlife Trust raised doubts to increase variety. Would you say it is harder for people to make new friends as they get older? oppo un es s can one ha us n he peop e ha use bo h na ona y and a a g oba eve strategies; oand NÔ e 0 ing rebates so employees are compensated for counselling if required; walk for Iona oeriods. sometimes uohill. Some of ou 00 egula 0 collectors are quite elderly, w nn ng sheep Leav ng Town and Coun y you en e F m K chen safe environment, the elephant population boomed. B 0 eeding went so well that there were so 0 t of impact can large holiday reso 0 ts have on the environment? What 10 ............ ........….......…. 9mo .................... .wo ... .cinema mach hey eO 0so ed they abou-|’ os ng he obs o meand mp ov12 ng you Eng sh ewe p ac O currently be oe ns anyone u ons w interested nd Channe s ands from p.m. tobecause 2wou p.m. The group is full but is in 1927. town in the nes W’eæeæeæeæ g -maintained, for dinner atce the ve noticed you have toyears. waitd a e en07 then, of course, which were for over 800 JUL OKand And wha dHe he hou sand kÆen topark protect the envi have 0 be? onment.he 27 Zara but very active wh chEn srefusing we se exp ana o y could esuppo we o des co ec onbehaviou o sco eques pmen o ab mak ng and to accept any bullying unprofessional 0 in your workplace. more elephants than the eö you akedeve ELTS you ake ELTS accep e One ewelcome es ng opmen long time fo 0 a bus there are 0 1 ' t that many. to join the membership waiting list. 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AmAHAHAH E 0 ·· E 0 E 0 ·· E 0 EL ÿ ÿ E 0 VÞ EE •••• ••• EEE • • • ••• 1'11'1 II Fhu Test Test Test1111111 Test Test Test Test Reading Reading Reading Listening Reading Listening Questions Questions Questions 1 23-27 ¹16-20 22 and answer Questions 23-27. Read the text 34-37 about the storkand ever having been a27British bird. hundreds They also had of concerns that Questions 1-7 PART 4 31-40 White storks back in Britain after years SECTION 3Questions Questions 2¹ 8-14. Read the below answer Questions Questions 8-14 PART 3text Questions 21-30 Questions 27 and 28 ~ SECTION 2below Questions 1G ¹ 40 English-bred birds would migrate across the Channel, and feared that their messy Complete the table below. What does the speaker suggest would be helpful forto of the areas of Complete notes the below. nests and closeness to humans would cause aeach hazard rubbish falling down Do the following agree with the information given in- the text on page 16? Read the text pages 25 and 26 and answer Questions 28-40. Complete the notes below. The textthe on page 18 has six paragraphs, A-F. beautiful birds could be about become afollowing feature Questions 2These Nsummary ÿ on 26statements Dealing with customer complaints Read text below and answer Questions 15-22. Choose TWO letters, A-E. Groups for readers and writers voluntary work? people ’s chimneys. of the British landscape again SECTION 1your Questions 1-14 Choose ONE WORD ONLY fromWORDS thetext text foreach each answer. Choose NO MORE THAN from the answer. text for each answe º ONE WORD ONLY In boxes on answer write 28-33 ONE WORD ONLY for each answe º for Write Which paragraph the following? Choose the correct letter, ATWO ,from Bsheet, or C. When a1-7 customer complains, itthe is usually forshe a good reason. Herejob? are some strategies Which TWO did the speaker admit made in her first AQuestions Teenvisi 0mistakes n mentions Mechanical lifting equipment A-G,What next makes to ChooseSoFIVE from the box and writemanaged the correct letter, howanswers has handle the reintroduction project to get going? it in ABCDE that will help you a customer complaint in a smooth and professional manner. Write your answers in record boxes 23-27 onofyour answer sheet. Read the text below and answer Questions 1-7. AWrite The last definitive of a pair white storks successfully breeding in Britain Questions 16-20. This is a reading group for teens aged 12-16 which meets on the last Thursday your answers 15-22 being dishonest to her employe 0 in boxes 34-37 on your answer sheet. some ways special is that it has had to rely on private individuals actually building if the statement agrees with the information TRUE The the textcorrect on pages and ÿ 26 sections, A-Fanswer . Write Jette 25 ]ç A-F. v„ has boxes six8-14 on your sheet. Talk 0friendly nSt j 0Giles bsto lifting intranslocation fashi 0ineverybody nthe design If some precautions are taken, equipment that is at essential for construction insimple 1416, from apens nest Cathedral Edinburgh. No one knows why was ofthe the month. We arestatement aon group, with keen to talk about paying too much attention how she looked introduction themselves and feeding birds their own expense. Elephant FALSE if the contradicts the information that the issue is not The When a customer presents you with a complaint, keep in mind and engineering projects can be used safely. Forklift trucks, lifting trolleys, mobile and Strategies for dealing with cust 0 mer c 0 mplaints storks disappeared from our shores. They often featured on the menus of medieval what we ’ ve enjoyed 0 eading recently and make suggestions on what we expecting to become well known 0 tise tiny yet determined conservation charities such as or the Royhas Dennis What to iffor your clothes have been lost or the correct heading each section from the list nothing. of headings below. NOT GIVEN ifdo there is have no information on NB ³What ou expe may useofany Jetter more than once. 21Choose problem did Chantal at the start ofthis the talk? personal. Aiming to win the conf 0 ontation accomplishes He she usually Helpful things volunteers might 0NÔer Lifixed Obanquets ingshould equipment cranes and all their parts are classed as lifting equipment. so might, quite simply, have consumed them all. But ... there could be awe read We are massive fansthe action, fantasy and adventure but trying to earn apulatilot of money Wildlife Project to reintroduce white storks Knepp Estate N not for successful reintroductions of ospreys Reas ns f 0Foundation r we overp 0appr 0meet n at Majete Nati 0 nal The Park Strategy ynext. 0that ur damaged 0responsible ach 0 mer made a0purchase did their expectations - at acust product, service, or maybe a by aof dry cleaner A Her view of the speaker was blocked. Sto 0 ks are migrants a 0 riving after the end of winter, nesting more ominous reason. try to include a mix of genres in our choices. openly disliking her client and white-tailed eagles to Britain has been ve 0 y welcome. And the support of Write the correct number. viii, in boxes 28-33 on your answer sheet. 8• combination Members this group ideas 0 thea a books they0 ol would like to read. A experience on must beofenforcement manufactured well, e.g. ,fo have 15 onthedeals it 0 e s from of the two. Ashare worker who remains in......................…...............…............. cont of theithem, 0 emotions calm Remember itempty isstage not direct usually had of anti-poaching laws •equipment strict if a a 1Stay Dry cleaners are generally responsible for items left with even prope 0 l y constructed. All on used for lifting or moving heavy loads should be B She was unable to find an seat. rooftops and happily associating with humans, and because of this they have Last sp「ing, two white storks were observed nesting at Knepp Estate, putting Cotswold Wildlife Park,on which quarantined the original Polish birds and continues to position of strength .any attack you. ..... … ..... them. that Dry cleaners legally toCE take 0 join easonable care ofpresent. anything left 0 with sign saying the opposite. 9B Itlong isn ’tbeen possible for new members to this group at24 example, equipment bearing mark has been constructed to…·…… international B original, ideas C The students next to costs her were talking. writing worksh 0new ps a Creative •For may need to undergo 16 .............................…………................ before use aare symbol ofrequired hope and new life. Yet their association with rebiusing th also manage and cover the of the captive-breeding programme own well• successful breeding 34 ........………··…………·… together high up in a large oak tree. The female laidinits three were not fulfilled. Do not t Sé to You can claim compensation if your belongings are damaged or lost while their care. standards. In addition, equipment that meets these standards will have documented List of Headings of rebellion . Shortly after the restoration of King meant they became a symbol trained staff and excellent facilities, has proved invaluable. Questions 29 and 30 shm hear 0 Idofsuch give you enough 2• Let IfWould the dry cleaner loses an item belonging to you, they you like to share your writing with others and their constructive You can get feedback on your own work from other members this group. 10 C parenting skills custome 0 say what they need to. Respond with phrases as ,‘ Hmm ’,' I see ’, the may need a regular check by an 17 … su 0 prised to hear about the job market? 22 What were Hugo and Chantal 23 should ·······…·· to eggs, which unfortunately proved be 35rare … ………·…………............ . However, this instructions for tests that bewere adhered to p surviving, 0 ior to using the equipment. Certain Cha IIto in 1660, while storks but parliament debated putting Even if0 lesthe d 0 y cleaning company has a sign saying they aren ’ t responsible for items Problems caused by elephant overp 0 pulati 0 n money buy a completely new one. suggestions for how to improve it? Have you got a book inside you but need and 'Tell me mo 0 e' . Then be quiet. As the customer expresses their annoyance yet sees enterp 0 isethearising frommust success in other countries Anfocuses argument. types of machine 0 y,fo「such as be inspected by a qualified engineer on a by R was group on stories belonging to just one genre. an unde 0 populations standing of food and D greater effort into destroying them entirely for fear they might inspire not surprising such young storks. Naturalists believe they are likely breed be. Aplans ItTWO has become than it0 can used to sto 0cranes, kcompetitive have suffered from draining of wetlands EThis Across Europe, as left with them, this isn ’tmore necessarily true. They ’The t diet opt out ofthe this responsibility Choose letters, A-E. the inspiration to get started? Build you confidence to begin fo republicanism. 0to mulating you are not reacting, he or she will begin to relax. customer needs to do this just before Lift • greater competition, causing hunger for elephants well Use short phrases in reply. cannot recognise a 3Listen If you have the receipt for a damaged item, the company should refund the amount six-monthly basis. Today, fo 0 tunately, that notion has disappeared and the stork 0 etains its association stoof 0insect-rich ks inspire range ofmeadows, emotions and actions iiThere The that Bideas ishope more variety inofwill itthis than they had 0 ealised. and disappearance pastures and their loss has been putting upfor ato sto 0 by ylines and characters at aour regular workshops. Open to all - felt insign. the future. being able hear your solution. 12successfully Work produced members group will be available to the public. E retail experience you originally for it. …new ……….... until 25 caa 0tea ds exciting given celebrate a 0 rival……… of awould child, asme a the with new life, appearing on ·0 elevant cranes Some of............... it are more than others. 31 ........................ in to the park •C damage topaid deeply. A few years ago, 0 ful do old woman in Chantal athe village in Belarus showed Which TWO pieces of retail information Hugo and agree be useful? beginne 0to s areas and established 0 iters. Suppo T from some Oa 0w ganisations but not from others iii As soon as you realise there ’ s a problem, contact them and explain the situation. c 0 anes, formal lift plan must be prepared. Lift plans are a They For operations that use calm . 13 This group doesn ’ t read or write either poet Sé or fiction. bird car Séing a baby in a sling held in its beak. F a good memory nest on her roof, empty of sto 0 ks for the first time in living memo Sé. Where storks ABCDE .............................................. and, arriving in’side, the UK, two storks werehas bred in support 36 ..... be possible to whereby get for yourfeels from aafter dry cleaners trade 4These Itused may When the customer calmed down and you don have heard his or risks her start car Séstraight out 18 ......................................................... for any •type to establish and might offer you compensation away. they t,will you should ask them to 23 Hugo Chantal agree that the speaker ’complaint sIfdangers message ofhave 0transl isk and assessment, the possible of’was the operation are carefully the reasons people return fashion items Get the facts Ask questions and begin a start to trust you. 0 cati 0 n pr 0 cess The been reintroduced, they are greeted with great happiness and some historical iv Finding new types of habitat C B 00 ks for now association. asking questions. Be careful not to give scripted replies but use this as an opportunity 14were This group would suit someone who thinks they could write a book. G a good level of fitness kept for several years together with a few fully mature storks and some fellow either cove how 0such the much cost of repairing the identified item or to pay forina place. replacement (if it can ’ t year be to and control measures are and put Before any liftthis time people towas shop for clothes So, after a long absence, there great excitement when April B •calculated, proper conversation. festivals have been restored . 0The Spanish erect poles forin nests along their aastork 19 ........ ..…··……·…... ........... .......... .have can be consulted during a.......... 'Tool Box Talk ’ of A unfair to them at times. start genuine conversation, building a elationship of trust with your customer. To help • a suitable group of elephants from the same 32 ..... ...............… was We meet on the second and fourth Mondays of each month in members' v of Opposition from the general public repaired). proceeds, the plan should be talked over the lifting crew during what is often designs people want but can ’install t find ’fashion re offered too compensation, you can request free repo from an anests 5Suggest you juveniles before being at Knepp. Itwith appears that other storks aIfpair sto 0 ksreleased built an untidy nest of sticks in the topa branches ofa averbal huge motoaction 0white ways, and inlittle Alsace householders cartwheels for are sto 0developing kseö to build hard for them to follow. Be sure of your company ’ s may well make youBhomes. unde 0 stand the situation, get as many details as possible. selected group is Talk open tofashion men and who oppo enjoy discussing the The refer oak 0 edon to aroofs 'Tool Box ’(for TBT). This isatwomen an important T unity foreven them to ask the best of year independent Oof 0time ganisation. in the middle of our project Estate in West Drone Preventing accidents with heavy loads their .the During cold snap inabuying Bulgaria last March, villagers gave white inrewilding times vi Aas sign hope of 37 ....................….......….....................… to their new home. One left Knepp for a year, only sense If they have to pay cost replacing damaged or lost item, theaSussex. maximum they ’ re indust 0adifficult y.of C critical of the 26 ..........….............................. on Knepp 27 ............... themes and issues found in science fiction novels. Our books 0 e usually questions about their 0 ole in the operation. the most popular fashion sizes • vets and park staff made use of 33 ...............…………….........…. to help guide the footage, taken before the pair started sitting on them, showed three large eggs. The storks access to their homes. of voluntary w 0 rkvalue Area obliged too _Ï er you is the of the item when it was left with them, not what it complaints. in future. of the situation and let the customer know what you are going to do to Take charge 6•to flyMost people who take a ........……………··……·….... case about a dry-cleaning court are satisfied back to be with the group again. those written from the 1960s onwards include feminist science fiction, use objects such as 20 to company make suretothe load doesn ’t vii Creatures which both joyand and opposition 24 What do Hugo and Chantal cplain 0 iticise about their school careers advice? fact that they were infe 0new. tile represent and did not hatch was not too disappointing. The elephants into an open would cost to replace as You ’ II probably be asked to provide evidence ofpair how solve the p 0 oblem. One thing to keep in mind is that you shm 0 Id know what you can and with the outcome. 0 omance. around, there are some p 0 actical cyberpunk anda 0scientific pass over anyone ’sbeing head 16 Fundraising eold, moved things that should When heavy fou loads 0 ksmotivation yearscausing and storks can live ove 0 dry thirty,is cleaner with their first attempts Fare Aonly driving behind the project intothe aspiration that the 0 ksa much itelephants originally cost - immobilised for example, a receipt. The can then offer youto viii Sto 0they delight and the revival of UK public events cannot do within the policy of the business you work fo 0. the The cost could be minimalsto N • were with tranquilisers A when received the advice done to prevent accidents. Firstly, if amonths load needs to be moved where workers or their breed often failing. Prospects for next year are encouraging. young storks an item was lost O 0 damaged nine ago, you can still the dry cleaner 717 IfLitter return will spark feelings empathy affection townspeople who see •be appoint amuch 21 ......................................................... to’and verbal difrom 0 ections to the crane driver reduced amount depending onof the condition of the item - or you ’small II take have to negotiate collection maybe a simple upgrade on the customer s give next purchase aThese gift certificate. Athe B how advice was given D Readers' book group members of the public to are present, the area must have barriers or means toin ..feel ....other . worried - them. this process had to be completed quickly tothe reduce 34 are part of a project return the species to Britain, inspired by reintroductions to court. nests on rooftops. They might also encourage public to about cost with simple gesture likethe this could resl 0 It in a word-of-mouth recommendation to others, while C‘ Playmates who gave advice ensure no one is allowed tofor walk ’area undeo _Ï reached 0to the load while itand is moving. Secondly, someone 18 an open parents attheir the library, toddlers are welcome to European count 0equipment iesgroup that than their target. Imported Poland, the where they fly feed on earthworms, grasshoppers and frogs. Sec 0This ndary lifting (chains, etc.) - aiswider elephants had to more be turned on 35 ……·” ………………..... tofrom avoid damage making promise you cannot commit toslings, will only set you back. 28 Section A If the dry cleaner is part of a national chain, you could get in touch with the customer called a banksman should always be used when moving heavy loads by crane. As a come along and play inpathat the children ’sChantal library while the meeting is communities taking place. they have spent the best eö ofcharismatic threeand years in a six-acre pen withurban a group of other 25 When discussing their future, Hugo disagree on White storks could be species that connects to their lungs 19 Story club •29 more likely to cause 22 ..... . services department of their head office and make the complaint to them directly. crane driver often cannot see the load, especially during touch-down, this person tells The group reads mainly fiction of different genres. areOther supplied by the Section Bwith juveniles and several injured, non-flying adults, also fromBooks Poland. have directly landscape restoration. Certainly, people once loved thembirds here. The Aor which is the best career in fashion. elephants ’ 36 ...............…………................ had to be monito 0 edyoung constantly him which way to move it. Fi name 0 her st- aid 20 library. Anyone is welcome have a look at ou 0 website to see what the book st 0 ong loyalty to the site. Two years ago, a bird from Knepp already shown of ourrefuses local village, Sto 0 rington , was ’ ortry ‘ home If the dry cleaner compensate you or originally they offer‘ Estorcheton you too little, the of the 30 Cto choose atocareer BisSection when in fashion. for the next meeting. flew across the Channel to France and, this summer ÿ0 eturnedwith crowds to its companions. sto 0 ks' . The public response has been overwhelming, coming to see tracking devices were fitted to the matriarchs following steps: they would like a career in fashion .to fail. However, it is all too easy to It isCveSection Séwhy unusual machinery such as cranes 31 D for white storks flying free in England for the first time in hundreds of years, and private N b 00 data including size of their tusks and 37 ........................................... was taken the importance of the the seconda Sé equipment. This refers to those items that k ofclub Eignore The the face reports unrelenting ecological loss (the UNasestimates a million C26 landowners queueing up to of o NÔ more introduction sites. does Hugo feel about being unpaid assistant? IfHow the dry cleaner is a of member aeran trade association such the UK Fashion and • In Section E 32 arespecies the mechanical lifting machine and the load that is is being lifted. arebetween on members the brink of the stork return refreshing • attached were taken by truck toglobally), their reserve Eve elephants SéAssociation, month ofextinction this group read new a fabulous business book which is then Textile you can pass your complaint towhite them and’ sthey may be able to ASection He is realistic about the practice. Chains, slings, shackles andstork rigging areBritain all examples of seconda Sé lifting action equipment, news. As tens of thousands of people demonstrate about the growing climate crisis of the white over is the triumph of practical ove 0 The flight F 33 discussed when we meet. At our meetings you ’ H have the chance to network with help you. and iseco-anxiety perhaps surprising note most Bit bureaucracy, He feels0 the p 0 actice0 us, dishonest. 0 Wildlife ies occurPark due to faults or Featuring weaknesses important. and besets these glimpses Advantages f transl catito is 0 and n atthat Nkh 0 tak inju 0of ta restoration self-interest negativity. other members - all like-minded businesswomen - in aare relaxed environment. in these items. It C He thinks others want to change the practice. is essential that a six-monthly visual inspection is carried out to ensure storks in BBC television ’stoSpringwatch into June, the ecologist Chris Packham There will be lots of ideasopportunities discuss, as well aslook refreshments and lotsproduce of fun! a • the You could get an independent organisation at your issue and .. ……·… -…… • 38 there are no signs of wear or damage to intelligent, the slings and shackles. progressive and practical'. described report, butthe thisproject could as be‘ imaginative, expensive (often around £100). • a reduction in the number of poache 0 s and 39 .......……·· F Poetry writing group D If you And yet its path to the UK has unhappy not been with smooth. Support from the options abovein and are still the18outcome, you could • A ’ ve antried example ofrestoration that other pa 0 ks can12 follow writing group foconservation 0 young poets aged between and at the library. You conservation bodies has been surprisingly difficult to obtain; some were hardtakewill you explo 0 case 0 etohow court. There ’ s a time limit for going to cou 0 t from when you took to power up your imagination, and your poems will be • an increase inown 40 ....… ……······… ……....others as a contributor toreluctant GDP initiatives, while to stick their thepressed item towith the their dry you up to six yeawere 0 s . simplyfortnightly displayed thecleaner, library andhave online. ondoubts Saturdays necks out. Ininaddition the committee ofThe the group Sussexmeets Wildlife Trust raised from 12 p.m. to 2 p.m. The group is currently full but anyone interested is welcome to join the membership waiting list. Së qu J¹ 12 •[ '3 p. 123\ ÿ<•ê p.104[ 21 25 24 22 26 27 16 17 1'1 p. 1231 l@l p. 106 1 15 13 18 14 20 I13 p. 124 I 19 !’ I VÚ p. 1231 I •ê p. 10s1 . . . . . ,• . . . . • • • E Test Test Test1111 Test Test 1111 Test Test Test Reading Reading Reading Listening Reading Reading Listening Questions Questions 1 23-27 ¹16-20 22 and answer Questions 23-27. Read the text Questions 34-37 about the storkand ever having been a27British bird. hundreds They also had of concerns that Questions 1-7 PART 4 Questions 38-40 31-40 White storks back in Britain after years SECTION 3Questions Questions 2¹ 8-14. Read the below answer Questions Questions 8-14 PART 3text Questions 21-30 Questions 27 and 28 ~ SECTION 2below Questions 1G ¹ 40 Emmmll English-bred birds would migrate across the Channel, and feared that their messy Complete the table What does the speaker suggest would be helpful forto of the areas of Complete the notes below. below. nests and closeness to humans would cause aeach hazard rubbish falling down Do the following agree with the information given in- the text on page 16? Read text pages 25 and 26 and answer Questions 28-40. Choose the correct letter, A, B, C or D. Complete the notes below. The textthe on page 18 has six paragraphs, A-F. beautiful birds could be about become afollowing feature Questions 2These Nsummary ÿ on 26statements Dealing with customer complaints Read the text below and answer Questions 15-22. Choose TWO letters, A-E. Groups for readers and writers voluntary work? people ’s chimneys. of the British landscape again SECTION 1your 1-14 Choose WRITING TASK 1Questions ONE WORD ONLY fromWORDS thetext text for each answer. NO MORE THAN from the text forsheet. each answe º ONE WORD ONLY each answer. Choose Write the correct letter infor boxes 38-40 on your In boxes on answer write 28-33 ONE WORD ONLY each answe º for Write Which paragraph the following? Choose the correct letter, ATWO ,from Bsheet, or C. When a1-7 customer complains, itthe is usually for a answer good reason. Herejob? are some strategies Which TWO did the speaker admit she made in her first AQuestions Teenvisi 0mistakes n mentions Mechanical lifting equipment A-G,What next makes to ChooseSoFIVE answers from the box and write the correct letter, how has the reintroduction project managed to get going? it in ABCDE that will help you handle aminutes customer complaint in asheet. smooth and professional manner. Write your answers in boxes 23-27 on your answer Read the text below and answer Questions 1-7. You should spend about 20 this task. AWrite The last definitive record of a pair of white storks successfully breeding in Britain Questions 16-20. This is a reading group for teens aged 12-16 which meets on the last Thursday your answers in boxes 15-22 on your answer sheet. dishonest to her 34-37 ways special that itemploye has had0 on to rely on individuals building 38 the Insome Section A, we learn that the past people thought white storks actually theÿis statement agrees with the information TRUE The text onbeing pages 25 and 26 has six sections, A-F . private Write correct Jette ]ç if A-F. v„ boxesin 8-14 your answer sheet. Talk 0friendly nSt j 0Giles bs lifting intranslocation fashi 0ineverybody nthe design If some precautions are taken, equipment that is at essential for construction insimple 1416, from apens nest Cathedral Edinburgh. No one knows why was ofthe the month. We arestatement aon group, with keen to talk about paying toopresents much attention how she looked introduction themselves and feeding birds their own expense. Elephant FALSE if the the information in mind that the issue is not The When a customer yousnow withtocontradicts aand complaint, keep A represented the deep cold days of winter. and engineering projects can be used safely. Forklift trucks, lifting trolleys, mobile and Strategies for dealing with cust 0 mer c 0 mplaints storks disappeared from our shores. They often featured on the menus of medieval what we ’ ve enjoyed 0 eading recently and make suggestions on what we expecting to become well known expe 0 tise of tiny yet determined conservation charities such as the Roy Dennis What to do if your clothes have been lost or the correct heading for each from the talk? list nothing. of headings below. GIVEN ifChantal there is have no information on this NB ³What ou NOT may use any Jetter more than once. 21Choose problem did atsection the start of the personal. Aiming to win the conf 0 ontation accomplishes He or she has usually Your English-speaking friend has asked for your help with a college project B had the power to ensure that babies were born safely. Helpful things volunteers might 0NÔer Lifixed Obanquets ingshould equipment cranes and all their parts are classed as lifting so might, quite simply, have consumed them all. But ... there could be awe read We are massive fans of action, fantasy and adventure but trying to earn apulati lot of money Wildlife Project to reintroduce white storks at Knepp Estate N not for the successful reintroductions of ospreys Reas ns f 0Foundation r we overp 0appr 0meet n at Majete Nati 0 nal equipment. Park Strategy ynext. 0that ur damaged 0responsible ach The 0 mer made a0ispurchase did their expectations -allowed acust product, service, or maybe a by a dry cleaner he/she doing about celebrating New Year in different countries. C were a speciality that only the ve 「y rich were to eat. A Her view of the speaker was blocked. Sto 0 ks are migrants a 0 riving after the end of winter, nesting more ominous reason. try tocorrect include a mix of genres instage our choices. openly disliking her client and white-tailed eagles toideas Britain has been ve 0 0y ol would welcome. And the support of a the number. viii, in your answer 8•Write Members ofmanufactured this group share 0- the28-33 books they like to read. A experience on must be well, e.g. a 15 ......................…...............…............. onthe it 0 e s from combination of the two. A worker who remains inon cont of theithem, 0 sheet. emotions deals calm Remember itboxes is,fo have not a direct usually had anti-poaching laws •equipment strict enforcement if 1Stay Dry cleaners are generally responsible for items left with even DCotswold might be used to encourage people to get rid of the monarchy. prope of 0this ly constructed. All on used for lifting or moving heavy loads should be B was unable toof find anobserved empty seat. and happily associating with humans, and because theycontinues havea Last sprooftops 0 ing,Shetwo white storks were nesting at Knepp Estate, putting Wildlife Park, which quarantined the original Polish birds and to position of strength .any attack on you. ..... … …·…… ..... them. that Write letter to your friend. In your letter Dry cleaners are legally required toCE take 0 join easonable care ofpresent. anything left 0 with sign saying the opposite. 9B Itlong isn ’a tbeen possible for new members to this group at24 example, equipment bearing mark has been constructed to international B original, ideas C The students next to her were talking. writing worksh 0new ps a Creative •For may need to undergo 16 .............................…………................ before use a symbol of hope and new life. Yet their association with rebi th also manage and cover the costs of the captive-breeding programme using its own well• cansuccessful breeding 34 ........………··…………·… together high upwas in a unwilling large oaktotree. The female laidinbecause three were notlost fulfilled. Do not tifSé to that You claim compensation your belongings arestandards damaged or while their care. 39 Thehow Sussex Wildlife Trust committee support the storks standards. In addition, equipment meets these will have documented List ofhas Headings of is rebellion . Shortly after the restoration ofenough King meant they became ashare symbol •Let say important New Year to people in your country trained staff and excellent facilities, proved invaluable. Questions 29 and 30 shm 0 Id give you 2 If the dry cleaner loses an item belonging to you, they Would you like to your writing with others and hear their constructive You can get feedback on your own work from other members of this group. 10 C parenting skills custome 0 say what they need to. Respond with phrases such as ,‘ Hmm ’,' I see ’, the may need a regular check by an 17 … su 0 prised to hear about the job market? 22•eggs, What were Hugo and Chantal 23 ·······…·· which unfortunately proved to be 35rare … ………·…………............ . However, this instructions tests that should bewere adhered to p surviving, 0 ior to using the equipment. Certain Cha IIto in 1660, while storks but parliament debated putting Even if0 lesthe dfor 0how ycaused cleaning company has a sign saying they aren ’t their responsible for items Problems byYear elephant overp 0Have pulati 0 n country money buy completely new one. be any safe breeding locally. A itAn thought there might not suggestions to it? you got aplaces book inside you but need and 'Tell me mo e'.aNew Then be improve quiet. As the customer expresses annoyance yet sees • describe is celebrated in your enterp0for 0how isethe arising from success in other countries argument. types of machine 0 y,fo 0such as cranes, must be inspected by a qualified engineer on a by R was This group focuses on stories belonging to just one genre. an unde 0 standing of food and diet D greater effort into destroying them entirely for fear they might inspire republicanism. not surprising such young storks. Naturalists believe they are likely to breed be. A It has become more competitive than it used to sto 0 k populations have suffered from the draining of wetlands E Across Europe, as left with them, this isn ’ t necessarily true. They can ’ t opt out of this responsibility just Choose TWO letters, A-E. B it worried whether they would survive B「itain long enough. the inspiration to get started? Build you relax. 0 in confidence to begin fo to 0 mulating you are not reacting, he or she will begin to The customer needs do this before Lift plans • greater competition, causing hunger for elephants well Use short phrases in reply. cannot recognise a 3Listen If you have the receipt for a damaged item, the company should refund the amount six-monthly basis. • Today, explain youthat like New Year celebrations in your foitfor 0what tunately, that notion has disappeared and the stork 0and etainscountry its has association sto 0insect-rich ks inspire range ofmeadows, emotions actions iiThere The B ishope more variety inofwill itwere than they had 0native ealised. disappearance ofabout pastures and their loss been putting up a sign. Cand was unsure that they actually aregular species. ideas sto 0 by ylines and characters at aour workshops. Open to all - felt in the future. being able to hear your solution. 12successfully Work produced members this group will be available to……… the public. E retail experience you originally paid for it. … ……….... until 25 ca 0 ds given to celebrate the a 0 rival of a new child, as a the with new life, appearing on ·0 elevant to cranes Some of............... it are more thanpark ........................ in the •Cbeginne damage to 31 few years ago, a wtea 0 exciting 0 ful pr叫 old woman in Chantal a village in Belarus showed me Ddeeply. itSuppo had too many other ects toothers. suppo 同.others Which TWO pieces of retail information do Hugo and agree would be useful? 0A s areas and established iters. T from some O worthy 0problem, ganisations but not from iii As soon as you realise there ’ s a contact them and explain the situation. They c 0 anes, a formal lift plan must be prepared. Lift plans are a For operations that use calm . 13 This group doesn ’t read write either poetthe Sé or fiction. bird car Séing awere in aorin sling held infor its beak. Fbaby abred good memory nest on her roof, empty of sto 0 ksfor first timehave in living memo Sé. her Where ABCDE .............................................. and, arriving in’side, the storks UK, two storks 36 ..... be possible to get support your from aafter dry cleaners trade 4These Itatused may When the customer has calmed down and feels you heard his or start Write least 150 words. car that Séstraight out 18 ......................................................... for any risks •type to establish and might offer you compensation away. they don t,will you should ask them to 23 Hugo Chantal agree the speaker ’complaint sIfdangers message ofhave 0transl isk and assessment, whereby the possible of’was the operation are carefully the reasons people return fashion items Get the facts Ask questions and begin a start to trust you. 0 cati 0 n pr 0 cess The been reintroduced, they are greeted with great happiness and some historical iv Finding new types of habitat C B 00 ks for now 40 What has been one effect of stork reintroductions in Europe? association. asking questions. Be careful not to give scripted replies but use this as an opportunity 14were Thiskept group would suit someone who thinks they could write a book. G a good level of fitness for several years together with a few fully mature storks and some fellow either cove 0 the cost of repairing the item or to pay for a replacement (if it can ’ t be to calculated, and control measures are identified and put in place. Before any lift how much time people towas shop for clothes So, after such a long absence, therebe great excitement when in nests April of thisTo year B • start proper conversation. stork festivals have been restored . The Spanish erect poles for along their a 19 ........ ..…··……·…... ........... .......... .have can consulted during a 'Tool Box Talk ’ A unfair to them at times. a genuine conversation, building a 0 elationship of trust with your customer. help You do NOT need todesigns write any add 0 esses. • We suitable group of elephants from the 32each ..... .......... ...............… was on the second and fourth Mondays of month in members' vameet Opposition from the general public repaired). Ayou Athe variety of measures have been taken to create nesting sites. proceeds, plan should be talked over the lifting crew during what is often people want but can ’same t find ’fashion re offered too little compensation, you can request a free repo eö from an anests 5Suggest Ifpair juveniles before being at Knepp. Itwith appears that other storks are developing a of white stoand 0 ksreleased built an untidy nest of sticks in the top branches of a huge moto 0 ways, in Alsace householders install cartwheels for sto 0 ks to build action B hard for them to follow. Be sure of your company ’ s may well make a verbal youhomes. undeselected 0 stand thehave situation, get as many details assome possible. group isbeen open tofashion men and who enjoy discussing the The majo「 roads . them Changes to the of refer oak 0B edon to as aroofs 'Tool Box Talk ’(made TBT). This isroutes an important oppo T unity for to ask the best of year for independent Oof 0time ganisation. in the middle of our rewilding project atwomen Knepp Estate in West Sussex. Drone Preventing accidents with heavy loads their .the During cold snap inabuying Bulgaria last March, villagers even gave white in times vi A sign hope of 37 ....................….......….....................… to their new home. One left Knepp for a year, only sense If they have to pay cost replacing damaged or lost item, the maximum they ’ re indust 0adifficult y.of C critical of the 26 ..........….............................. on 27 ............... Begin your letter as follows: themes and issues found in science fiction novels. Our books a 0weather. e usually C Special shelters have been made to protect the birds in bad questions about their 0 ole in the operation. the most popular fashion sizes • vets and park staff made use of 33 ...............…………….........…. to help guide the footage, taken before the pair started sitting on them, showed three large eggs. The storks access to their homes. of voluntary w 0 rk Area obliged too _Ïof er with you is the of the item when it was left with them, notfiction, what complaints. in future. the situation and let the know what youtoare going tosatisfied do ’ttoit Take 6•to Most people who take avalue case about acustomer dry-cleaning court are flyWhat back to be the group again. those written from the 1960s onwards and include feminist science use objects such as 20 ........……………··……·….... totocompany make sure the load doesn vii Creatures which both joy and opposition Dcharge Some people have strengthened their roofs suppo时 the birds' weight. 24 do Hugo and Chantal cplain 0 iticise about their school careers advice? fact that they were infe 0new. tile represent and did not hatch was not too disappointing. The pair elephants into an open would cost to replace as You ’ II probably be asked to provide evidence of how solve the p 0 oblem. One thing to keep in mind is that you shm 0 Id know what you can and Dear. with the outcome. 0 omance. around, there are some p 0 actical cyberpunk anda 0scientific pass over anyone ’sbeing head 16 Fundraising e moved things that should When heavy loads fou 0 years old, and storks can live to ove 0 thi rty, with their first attempts are only F A driving motivation behind the project in the UK is the aspiration that the sto 0 ksa much it originally cost for example, a receipt. The dry cleaner can then offer you viii Sto 0 ks causing delight and the revival of public events cannot do within policy of the business you work fo 0. The cost could be minimal to N •done were immobilised with tranquilisers A elephants when theythe received theFirstly, advice be to prevent accidents. if a load needs to be moved where workers or their breed often failing. Prospects for next year are encouraging. These young storks an item was lost O 0 damaged nine months ago, you can still take the dry cleaner 717 If return will spark feelings of empathy and affection from townspeople who see •Dreduced appoint a 21 ......................................................... to give verbal di 0 ections to the crane driver amount depending on the condition of the item you ’ II have to negotiate Litter collection maybe a simple upgrade on the customer ’s next purchase or a small gift certificate. Athe B how much advice was given Readers' book group members of the public to are present, the area must have barriers means toin ..feel ....other . worried - them. this had to be completed quickly tothe reduce are part ofon aprocess project return the species to Britain, inspired by reintroductions towith court. nests rooftops. They might encourage public34 toor about cost simple gesture likethe this could resl 0 It also in a word-of-mouth recommendation to others, while C‘ Playmates who gave advice ensure no one is allowed to walk ’ unde 0 the load while it is moving. Secondly, someone 18 an open for parents at the35 library, and Imported toddlerstofrom are welcome to European count 0equipment iesgroup that than reached their target. Poland, the area where they fly o _Ïon toto feed on earthworms, and frogs. Sec 0This ndary lifting (chains, slings, etc.) - aiswider elephants had to more be turned their ……·” ………………..... avoid damage making promise you cannot commit will only set you back.grasshoppers 28 Section A If the dry cleaner isthe part of national chain, you could get in touch with the customer called ahave banksman should always be used heavy loads As a come along and play inapathat the children ’swhen library while the meeting iscrane. taking place. they spent best eö ofcharismatic three years in moving a six-acre pen withurban aby group of other 25 When discussing their future, Hugo and Chantal disagree on White storks could be species that connects communities to their lungs 19 Story club •29 more likely to cause 22 ..... . services department of their head office and make the complaint to them directly. crane driver often cannot see the load, especially during touch-down, this person tells The group reads mainly fiction of different genres. Books are supplied by the Section B juveniles and several injured, non-flyingCertainly, adults, also fromonce Poland. Other directly with landscape restoration. people loved thembirds here.have The Aor which is the best career in fashion. elephants 36 ...............…………................ toyears be 0 edyoung constantly him which way towelcome move it.to Fi name 0 her st- aid 20 library. Anyone is - the have a had look at ou monito 0ago, website‘ a to see what the book st local 0 ’ong loyalty site. Two bird from Knepp already shown of our village, Sto 0 rington , was originally Estorcheton ’ or ‘ home of the If the dry cleaner refusesato compensate you or they offer you too little, try the 30 Cto choose BisSection when career in fashion. for the next meeting. flew across the Channel to France and, this summer ÿ0 eturned to its companions. sto 0 ks' . The public response has been overwhelming, with crowds coming to see - tracking devices fitted intofashion the matriarchs following steps: they would likewere a career .to fail. However, it is all too easy to It isCveSection Séwhy unusual machinery such as cranes 31 D for white storks flying free in England for the first time in hundreds of years, and private N data including the size of their tusks and 37 ........................................... was taken the importance ofofthe seconda Sé equipment.introduction This refers to those items that b 00 k ofclub Eignore The In the face reports unrelenting ecological loss (the UNasestimates a million C26 landowners queueing up to o NÔ er more sites. How does Hugo feel about being an unpaid assistant? If the dry cleaner is a member of a trade association such the UK Fashion and • Section E 32 arespecies attached between the mechanical lifting machine and the load that is being lifted. are on members the brink of the stork return is be refreshing • Eve elephants were taken by truck toglobally), their reserve SéAssociation, month ofextinction this group read new a fabulous business book which is then Textile you can pass your complaint towhite them and’ sthey may able to ASection He is realistic about the Chains, slings, shackles andstork rigging areBritain all examples of seconda Sé lifting action equipment, news. Asflight tens thousands ofpractice. people demonstrate about thepractical growing ofofthe white over is you the ’ triumph of ove crisis 0 with The Fwhen 33 discussed we meet. At our meetings H have the chance toclimate network help you. and iseco-anxiety perhaps surprising note most Bit bureaucracy, He feels0 the p 0 actice0 us, dishonest. 0 Wildlife ies occurPark due to faults or Featuring weaknesses important. and besets these glimpses Advantages f transl catito is 0 and n atthat Nkh 0 tak inju 0of ta restoration self-interest negativity. other members - all like-minded businesswomen - in aare relaxed environment. in these items. It C He thinks others want to change the practice. is essential that a six-monthly visual inspection is carried out to ensure storks in BBC television ’stoSpringwatch into June, the ecologist Chris Packham will be lots of ideasopportunities discuss, as well aslook refreshments and lotsproduce of fun! a • the You could get an organisation at your issue and .. ……·…independent -…… • There 38no there are signs of wear or damage to the slings and shackles. intelligent, progressive and practical'. described report, butthe thisproject could as be‘ imaginative, expensive (often around £100). • a reduction in the number of poache 0 s and 39 .......……·· F Poetry writing group D If you And yet its path to the UK has unhappy not been with smooth. Support from the options abovein and are still the18outcome, you could • A ’ ve antried example ofrestoration that other pa 0 ks can12 follow writing group foconservation 0 young poets aged between and at the library. You conservation bodies has been surprisingly difficult to obtain; some were hardtakewill you explo 0 case 0 etohow court. There ’s aup time limit for going toand cou your 0 t - from when you took to power your imagination, poems will be • an increase inown 40 ....… ……······… ……....others as a contributor GDP initiatives, while simplytoreluctant to stick their thepressed item towith theintheir dry cleaner, you have up to sixgroup yeawere 0 s . meets displayed the library and online. The fortnightly ondoubts Saturdays necks out. In addition the committee of the Sussex Wildlife Trust raised from 12 p.m. to 2 p.m. The group is currently full but anyone interested is welcome to join the membership waiting list. Së qu J¹ 12 21 24 22 26 27 16 •[ 17 1'1 p. 1231 l@l p. 106jI 1 25 15 28 。 p. 1241 ÿ<•ê 13 18 14 !’ÿ\˜Þ p. p.124 131 29 20 I13 19 !’→ I I'3 VÚ p. 123\ 1231 I •ê p.104[ p. 10s1 . . . . . ,• . . . . • • • E Test Test Test1111 Test Test 1111 Test Test Test Reading Reading Reading Listening Reading Listening Questions Questions Questions 1 23-27 ¹16-20 22 and answer Questions 23-27. Read the text below 34-37 about the storkand ever having been a27British bird. hundreds They also had of concerns that Questions 1-7 PART 4 Questions 38-40 31-40 White storks back in Britain after years SECTION 3Questions Questions 2¹ 8-14. Read the below answer Questions Questions 8-14 PART 3text Questions 21-30 ElD.Mm Vú WRITING TASK 2 Questions 27 and 28 ~ SECTION 2 Questions 1G ¹ 40 Emmmll English-bred birds would migrate across the Channel, and feared that their messy Complete the table What does the speaker suggest would be helpful forto of the areas of Complete notes below. the below. nests and closeness to humans would cause aeach hazard rubbish falling down Do the following agree with information given in- the text on page 16? Read the text pages 25 and 26 and answer Questions 28-40. Choose correct letter, A, B, C or D. Complete the notes below. The text on page 18 has six paragraphs, A-F. beautiful birds could be about become afollowing feature Questions 2These Nsummary ÿ on 26statements You should spend about 40 minutes onthe this task. Dealing with customer complaints Read the text below and answer Questions 15-22. Choose TWO letters, A-E. Groups for readers and writers voluntary work? people ’s chimneys. of the British landscape again PART 1ONE SECTION 1your 1-14 Choose WRITING TASK 1Questions WORD ONLY fromWORDS thetext text for each answer. Choose NO MORE THAN from the text forsheet. each answe º ONE WORD ONLY each answer. Write the correct letter infor boxes 38-40 on your In boxes on answer write Questions 28-33 ONE WORD ONLY each answe º for Write Which paragraph the following? Choose the correct letter, ATWO ,from Bsheet, or C. Write about the following topic: When a1-7 customer complains, itthe is usually for a answer good reason. Herejob? are some strategies TWO did the speaker admit she made in her first AWhich Teenvisi 0mistakes n mentions Mechanical lifting equipment A-G,What next makes to ChooseSoFIVE from the box and writemanaged the correct letter, howanswers has handle the reintroduction project to get going? it in ABCDE that will help you a customer complaint in a smooth and professional manner. Write your answers in record boxes 23-27 onof your answer sheet. The examiner asks you about yourself, your home, work or studies and other Read the text below and answer Questions 1-7. You should spend about 20 minutes this task. AWrite The last definitive of a pair white storks successfully breeding in Britain Questions 16-20. This is a reading group for teens aged 12-16 which meets on the last Thursday your answers 15-22 being dishonest to her employe 0 in boxes 34-37 on your answer sheet. some ways special is that it has had to rely on private individuals actually building 38 the InTRUE Section A, we learn that the8-14 paston people thought white storks theÿ 26 statement agrees with the The text on pages 25 and has sections, A-F . information Write correct Jette ]ç if A-F. v„ boxesinsix your answer sheet. familiar Talk 0friendly nSt j 0Giles bsto lifting in fashi 0ineverybody nthe design If some precautions are taken, equipment that is at essential for construction insimple 1416, from athat nest Cathedral Edinburgh. No one knows why was oftopics. the month. We areit aon group, with keen to talk about paying too much attention how she looked the introduction pens themselves and feeding birds their own The Elephant translocation FALSE if the statement contradicts the information Somepe 0 pie say is better to work for a large company than aexpense. small one. in mind that the issue is not When a customer presents yousnow with aand complaint, keep A represented the deep cold days of winter. and engineering projects can be used safely. Forklift trucks, lifting trolleys, mobile and Strategies for dealing with cust 0 mer c 0 mplaints storks disappeared from our shores. They often featured on the menus of medieval what we ’ veofany enjoyed 0determined eading recently and make suggestions on what we expecting to become well known expe 0 tise tiny yet conservation charities such as the Roy Dennis What to do if your clothes have been lost or the correct heading for each section from the list of headings below. NOT GIVEN if there is no information on this EXAMPLE NB ³ ou may use Jetter more than once. 21Choose What problem did Chantal have at the start of the talk? personal. Aiming to win Helpful the conf has 0 ontation accomplishes nothing. He or sheproject has usually Your English-speaking friend asked for yourmight help with aand college Bcranes had the power to ensure that babies were born safely. things volunteers 0NÔer Lifixed Obanquets ingshould equipment and all their parts are classed as lifting so might, quite simply, have consumed them all. But there could be awe read We are massive fans of action, fantasy adventure but trying to earn apulati lot of money Wildlife Project to reintroduce white storks at Knepp Estate N not for the successful reintroductions of ospreys Reas 0purchase ns f 0Foundation r we overp 0appr 0meet n at Majete Nati 0 nal equipment. Park Do you agree or Strategy ynext. 0that urdisagree? 0responsible ach The cust 0 mer ... made a did their expectations a product, service, or maybe a damaged by a dry cleaner he/she is doing about celebrating New in different countries. Cbills were a disliking speciality that only the ve 0Year y rich were allowed to eat. Paying A Her view of the speaker was blocked. Sto 0 ks are migrants a 0 riving after the end of winter, nesting more ominous reason. try to include a mix of genres in our choices. openly her client and white-tailed eagles to Britain has been ve 0 y welcome. And the support of a the correct number. viii, ine.g. your answer 8•Write Members this group share ideas 0 the28-33 books they would like to read. A experience on must beofenforcement manufactured well, ,fo have a 15 ......................…...............…............. onthedeals it 0 e s from combination of the two. A worker who remains inon cont 0 olof of theithem, 0 sheet. emotions calm Remember itboxes isstage not a direct usually had of anti-poaching laws • strict if a 1Stay Dry cleaners are generally responsible for items left with even D might be used to encourage people to get rid the monarchy. prope 0 l y constructed. All equipment used for lifting or moving heavy loads should be B She was unable to find an empty seat. on rooftops and happily associating with humans, and because of this they have sp Cotswold 0 ing, white storks were nestingthe at original Knepp Estate, Wildlife Park, which quarantined Polish putting birds and continues to • Last What kinds ofare bills do you have toobserved position of two strength .any attack you. ..... f … …·…… ..... them. that Write letter to your friend. In your letter Dry cleaners legally required topay? take 0 join easonable care ofpresent. anything left with sign saying the opposite. 9B Itlong isn Give reasons for your answer and include any relevant examples 0to om your ’a tbeen possible for new members to this group at24 For example, equipment bearing CE mark has been constructed international B original, ideas C The students next to on her were talking. writing worksh 0new ps a Creative • may need to undergo 16 .............................…………................ before use a symbol of hope and new life. Yet their association with rebiusing 0 th own also manage and cover the costs of the captive-breeding programme its own well• successful breeding • 34 How do you usually pay your bi l s N in cash or by another method? [Why?] ........………··…………·… together high up in a large oak tree. The female laid three were not fulfilled. Do not t Sé to You can claim compensation if committee your belongings arestandards damaged or lost inbecause their care. 39 Thehow Sussex Wildlife TrustYear was unwilling to support thewhile storks knowledge orimportant experience. standards. In addition, equipment that meets these will have documented List of Headings of rebellion . Shortly after the restoration of King meant they became a symbol • say New is to people in your country trained staff and excellent facilities, has proved invaluable. Questions 29 and 30 shm hear 0 Idofsuch give you enough 2•Have IfWould the dry cleaner loses an item belonging you, they you like share your writing with others and their constructive ever forgotten to pay a bill? [Why/Why not?] •10 you You can get feedback on your own from other members this group. parenting skills custome 0C say to what they need to. Respond with phrases as ,‘ Hmm ’,' I see ’, Let the may need a regular check by an 17 … 0 work prised tototo hear the job 22 What were Hugo and Chantal 23 ·······…·· eggs, which unfortunately proved to be 35 … ………·…………............ .market? However, this instructions for tests that should besuwere adhered p surviving, 0 ior about to using the equipment. Certain Cha 0 les IIto in 1660, while storks rare but parliament debated putting if the d 0 y cleaning company has a sign saying they aren ’ t responsible for items Problems caused by elephant overp 0 pulati 0 n money buy a completely new one. be any safe breeding places locally. A it thought there might not suggestions for how to improve it? Have you got a book inside you but need • Even Is there anything you could do to make your bills cheaper? [Why/Why not?] and 'Tell me mo 0 e' . Then be quiet. As the customer expresses their annoyance yet sees • describe how Year is celebrated ininspected your country enterp New 0 isethe arising frommust success in other countries Anfocuses argument. Write at least 250 types of machine 0 y,fowords. such as cranes, be by a qualified engineer on just a by R was This group on stories belonging to just one genre. an unde 0 populations standing of food and diet D greater effort into destroying them entirely for fear they might inspire republicanism. not surprising 0isn such young storks. Naturalists believe they are likely to breed be. A It has become more competitive than it used to sto 0 k have suffered from the draining of wetlands E Across Europe, as left with them, this ’ t necessarily true. They can ’ t opt out of this responsibility Choose TWO letters, A-E. B it worried whether they would survive in B 0 itain long enough. the inspiration to get started? Build you 0 confidence to begin fo 0 mulating you are not reacting, he orshort she will begin toreply. relax. The customer needs to do this before Lift plans • greater competition, causing hunger for elephants well Use phrases in cannot recognise a 3Listen If you have the receipt for a damaged item, the company should refund the amount six-monthly basis. •putting explain what you like about New Year celebrations in your country Today, foitfor 0 tunately, that notion has disappeared and the stork 0and etains actions its has association sto 0insect-rich ks inspire range ofmeadows, emotions iiThere The that Bideas ishope more variety inofwill itwere than they had 0native ealised. disappearance of they pastures and their loss been up a Cand was unsure that actually aregular species. PART 2able sto 0 by ylines and characters at aour workshops. Open to all - felt insign. the future. being to hear your solution. 12successfully Work produced members this group will be available to the public. E retail experience you originally paid for it. …new ……….... until 25 caa 0tea ds exciting given to celebrate the a 0 rival……… of a child, as a the with new life, appearing on ·0 elevant to cranes C Some areas of it are more than others. 31 ............... ........................ in the park • damage to deeply. A few years ago, 0 ful old woman in a village in Belarus showed me D TWO had too many other Sëects tonot suppo Tÿ others Which pieces of retail information Hugo and Chantal agree would be useful? beginne 0 s and established 0 iters. prdo T from O worthy 0w ganisations but from iii asitSuppo AsThis soon you realise there ’write smemory a problem, them and explain theplans situation. c some 0a anes, a formal liftcontact plan must be prepared. arestorks a They For operations that use calm . memoLift 13 group doesn ’ t read or either poet Sé or fiction. bird car Séing a baby in sling held in its beak. F a good nest on her roof, empty of sto 0 ks for the first time in living Sé. Where ABCDE .............................................. and, arriving in’side, the UK, two storks werehas bred in support 36 ..... be possible to whereby get for your from aafter dry cleaners trade 4These Itatused may When the customer calmed down and feels you have heard his or risks her start Write least 150 words. car Sé out 18 for any •Describe to establish and some fcompensation 0 od or drink that yfashion 0possible u......................................................... learned t 0 don You will have toyou. talk might offer you straight away. they t,will you should ask them to 23 Hugo Chantal agree that the speaker ’complaint sIfdangers message type ofhave 0transl isk and assessment, the of’was the operation are carefully the reasons people return items Get the facts Ask questions and begin a start to trust 0 cati 0 n pr 0 cess The been reintroduced, they are greeted with great happiness and some historical iv Finding new types of habitat C B 00 ks for now 40 What has been one effect of stork reintroductions in Europe? association. asking questions. Be careful not to give scripted replies but use this as an opportunity 14were This group would suit someone who thinks they could write a book. G a good level of fitness kept for several years together with a few fully mature storks and some fellow either cove how 0such the much cost of repairing the identified item or to pay forina place. replacement (if itfor can ’ t year be to about thein topic one calculated, and control measures are and put Before any liftthis time people towas shop for clothes So, after a long absence, there great excitement when April B •prepare. proper conversation. stork festivals have been restored . 0The Spanish erect poles for nests along their aNOT 19 ........ ..…··……·…... ........... .......... .have can be consulted during a.......... 'Tool Box Talk ’ of A unfair to them at times. start a genuine conversation, building a elationship of trust with your customer. To help You do need to write any add 「esses. • a suitable group of elephants from the same 32 ..... ...............… was on the second and fourth Mondays of each in members' vmeet Opposition from the general public repaired). tomonth two minutes. Ayou Athe variety of measures have been taken to create nesting proceeds, plan should be talked over the lifting crew during what is often designs people want but can ’install t find ’fashion re offered too compensation, you can request a free repo from an anests 5Suggest juveniles before being at Knepp. Itwith appears that other storks are aIfWe pair of sto 0 ksreleased built an untidy nest of sticks in the top branches ofa aYou huge moto 0white ways, and inlittle Alsace householders cartwheels forsites. sto 0developing kseö to build You shunde 0 action uld say: hard for them to follow. Be sure of your company ’ s may well make verbal youBhomes. 0 stand the situation, get as many details as possible. selected group isbeen open tofashion men and who oppo enjoy discussing the The one minute to have majo roads Sussex. . them Changes to the oflast some refer oak 0B edon to as a or 'Tool Box Talk ’(made TBT). This isroutes an important T0 unity for to ask the best of for independent Oof 0time ganisation. in the middle of our project atwomen Knepp Estate in West Drone Preventing accidents with heavy loads their .have During cold snap inabuying Bulgaria March, villagers even gave white what fA 00 droofs drink y ..........….............................. 0year u 0adifficult learned t 0their prepare inrewilding times vi sign hope of 37 ....................….......….....................… to new home. One left Knepp a year, only sense If they have to pay the cost replacing damaged or lost item, thea for maximum they ’ re indust y.of C critical of the 26 on 27 ............... Begin your letter as follows: themes and issues found in science fiction novels. Our books 0 e usually think about what you C Special shelters have been made to protect the birds in bad weather. questions about their 0 ole in the operation. the most popular fashion sizes • vets and park staff made use of 33 ...............…………….........…. to help guide the footage, taken before the pair started sitting on them, showed three large eggs. The storks access to their homes. when and where y 0 u learned t 0 prepare this of voluntary w 0 rk Area obliged too _Ï er you is the value of the item when it was left with them, not what it complaints. in future. ofwith the situation and let the know what you going to do ’tto 6•toTake Most people who take a ........……………··……·….... case about acustomer dry-cleaning toare court are satisfied flyWhat back to be the group again. those written from the 1960s onwards and include feminist science fiction, use objects such as 20 totocompany make the load doesn adisappointing. 0 sure e eö going to say. You vii Creatures which both joy and opposition Dcharge Some people have strengthened their roofs suppo the birds' weight. 24 do Hugo and Chantal cplain 0 iticise about their school careers advice? fact that they were infe 0new. tile represent and did not hatch was not too The elephants into an open how you learned to prepare this would cost to replace as You ’ II probably be asked to provide evidence ofpair how solve the p 0 oblem. One thing to keep in mind is that you shm 0 Id know what you can and Dear. with the outcome. 0 omance. around, there are some cyberpunk anda 0scientific pass over anyone ’sbeing head can make some notes 16 Fundraising eold, moved p 0 actical things thatsto should When heavy loads fou 0 years and storks can live to ove 0 thi rty, with their first attempts to are only F A driving motivation behind the project in the UK is the aspiration that the 0 ksa much it originally cost for example, a receipt. The dry cleaner can then offer you viii Sto 0 ks causing delight and the revival of public events cannot do within the policy of the business you work fo 0. The cost could be minimal • elephants were immobilised with tranquilisers A when they received the advice and explain h 0 w y 0accidents. u felt about learning to prepare to help youyoung if workers you wish . N be done to prevent Firstly, if a load needs to be moved where or breed often failing. Prospects for next year are encouraging. These storks an item was lost O 0 damaged nine months ago, you can still take the dry cleaner 717 If return will spark feelings of empathy and affection from townspeople who see •this appoint adrink. 21 upgrade ......................................................... to’s give di 0 ections the crane drivertheir reduced amount depending ongiven the condition of verbal the item - or you II to have to negotiate Litter collection maybe simple on the customer next purchase a ’small gift certificate. Athe BReaders' how much advice was D book group f 00 -da 0of r the members public are present, the area must have barriers or other means toin .. .... . this process had to be completed quickly to reduce 34 are part of a project to return the species to Britain, inspired by reintroductions to court. nests on rooftops. They might also encourage the public to feel worried about cost with them. simple gesture likethe this could resl 0 It in a word-of-mouth recommendation to others, while C‘ Playmates who gave advice ensure no one is allowed tofor walk ’area undeo _Ï reached 0to the load while itand is moving. Secondly, someone 18 an open parents attheir the library, toddlers are welcome to European count 0equipment iesgroup that than their target. Imported Poland, the where they fly feed on earthworms, grasshoppers and frogs. Sec 0This ndary lifting (chains, etc.) - aiswider elephants had to more be turned on 35 ……·” ………………..... tofrom avoid damage making promise you cannot commit toslings, will only set you back. 28 Section A If the dry cleaner is part of a national chain, you could get in touch with the customer called a banksman should always be used when moving heavy loads by crane. As a come along and play inpathat the children ’sChantal library while the meeting is communities taking place. they have spent the best eö ofcharismatic threeand years in a six-acre pen withurban a group of other 25 When discussing their future, Hugo disagree on White storks could be species that connects to their lungs 19 Story club PART 3 •29 more likely to cause 22 ..... . services department of their head office and make the complaint to them directly. crane driver often cannot see the load, especially during touch-down, this person tells The group reads mainly fiction of different genres. areOther supplied by the Section Bwith juveniles and several injured, non-flying adults, also fromBooks Poland. have directly landscape restoration. Certainly, people once loved thembirds here. The Aor which is the best career in fashion. elephants ’ 36 ...............…………................ had to be monito 0 edyoung constantly him which way to move it. Fi name 0 her st- aid 20 library. Anyone is welcome have a look at ou 0 website to see what the book st 0 ong loyalty to the site. Two years ago, a bird from Knepp already shown of ourrefuses local village, Sto 0 rington , was ’ ortry ‘ home Discussion topics: If the dry cleaner compensate you or originally they offer‘ Estorcheton you too little, the of the 30 Cto choose atocareer BisSection when in fashion. for the next meeting. flew across the Channel to France and, this summer ÿ0 eturnedwith crowds to its companions. sto 0 ks' . The public response has been overwhelming, coming to see tracking devices were fitted to the matriarchs following steps: they would like a career in fashion .to fail. However, it is all too easy to It y 0 31 ungisC people and 00 machinery king free veSection Séwhy unusual such as cranes D cfor white storks flying in England for the first time in hundreds of years, and private N b 00 data including size of their tusks and 37 ........................................... was taken the importance of the the seconda Sé equipment. This refers to those items that k ofclub Eignore The the face reports unrelenting ecological loss (the UNasestimates a million C26 landowners queueing up to of o NÔ more introduction sites. does Hugo feel about being unpaid assistant? IfHow the dry cleaner is a of member aeran trade association such the UK Fashion and • In Example questions: Section E 32 are• attached between the mechanical lifting machine and the load that is is being lifted. are on members the of globally), the stork return refreshing were taken by truck their reserve Eve elephants Sé month ofextinction this group read new a fabulous business book which is then Textile Association, you can pass your complaint towhite them and’ sthey may be able to Whatspecies kinds of things canbrink children learn totocook? ASection He is realistic about the practice. Chains, slings, shackles andstork rigging areBritain all examples of seconda Sé lifting action equipment, news. As tens of thousands of people demonstrate about the growing climate crisis of the white over is the triumph of practical ove 0 The flight F 33 discussed when we meet. At our meetings you ’ H have the chance to network with help you. Do you think it is important for children to learn to cook? and iseco-anxiety perhaps surprising note most Bit bureaucracy, He feels the p 0 actice0 us, dishonest. 0 Wildlife ies occurPark due to faults or Featuring weaknesses restoration important. and besets these Advantages f transl catito is 0 and n atthat Nkh 0 tak inju 0of self-interest negativity. other members - all should like-minded businesswomen -orinataare relaxed environment. atta home school? Do you think young0 people learnglimpses to cook in these items. It C He thinks others want to change the practice. is essential that a six-monthly visual inspection is carried out to ensure storks in BBC television ’stoSpringwatch into June, the ecologist Chris Packham There will be lots of ideasopportunities discuss, as well aslook refreshments and lotsproduce of fun! a • the You could get an independent organisation at your issue and .. ……·… -…… • 38 there are no the signs of wear or damage to intelligent, the slings and shackles. progressive and practical'. described but thisproject could as be‘ imaginative, expensive (often around £100). w 0 rkingreport, as a chef • a reduction in the number of poache 0 s and 39 .......……·· F Poetry writing group Example questions: D If you And yet its path the UK has unhappy not been with smooth. Support from the to options abovein and are still the18outcome, you could • A ’ ve antried example ofrestoration that other pa 0 ks can12 follow writing foconservation 0 young poets between and at the library. You How conservation enjoyable dogroup you think it would be to aged work as a professional chef? bodies has been surprisingly difficult to obtain; some were hardtakewill you explo 0 case 0 etohow court. There ’ s a time limit for going to cou 0 t from when you took to power up your imagination, and your poems will be •skillsan increase inown 40need ....… ……······… …….... as a contributor toreluctant GDP What does person to be awhile great chef? initiatives, others to stick their thepressed item towith thea their dry cleaner, you up to sixgroup yeawere 0 s . simplyfortnightly displayed the library andhave online. The ondoubts Saturdays whatmeets ordinary people cook? How necks much influence do celebrity/TV chefs of have out. Ininaddition the committee the on Sussex Wildlife Trust raised from 12 p.m. to 2 p.m. The group is currently full but anyone interested is welcome to join the membership waiting list. Së qu J¹ qJVnu 12 •[ '3 p. 123\ ÿ<•ê p.104[ 21 25 24 22 26 27 31 16 17 1'1 p. 1231 l@l p. 106 1 15 28 !’ I 0 p. 1241 13 18 14 →|飞 p. 124 131 jI 29 20 I13 p. 19 VÚ 1231 I •ê p. 10s1 . . . . . • VÞ ,• . . . . • • • E Test Test Test1111 Test Test 1111 Test Test Test Reading Reading Reading Listening Reading Reading Listening Questions Questions 1 23-27 ¹16-20 22 and answer Questions 23-27. Read the text below Questions 34-37 about the storkand ever having been a27British bird. hundreds They also had of concerns that Questions 1-7 PART 4 Questions 38-40 31-40 White storks back in Britain after years SECTION 3Questions Questions 2¹ 8-14. Read the below answer Questions Questions 8-14 PART 3text Questions 21-30 ElD.Mm Vú WRITING TASK 2 Questions 27 and 28 ~ SECTION 2 Questions 1G ¹ 40 Emmmll English-bred birds would migrate across the Channel, and feared that their messy Complete the table below. What does the speaker suggest would be helpful forto of the areas of Complete notes the below. nests and closeness to humans would cause aeach hazard rubbish falling down Do the following agree with information given in- the text on page 16? Read the text pages 25 and 26 and answer Questions 28-40. Choose correct letter, A, B, C or D. Complete the notes below. The text on page 18 has six paragraphs, A-F. beautiful birds could be about become afollowing feature Questions 2These Nsummary ÿ on 26statements You should spend about 40 minutes onthe this task. Dealing with customer complaints Read the text below and answer Questions 15-22. Choose TWO letters, A-E. Groups for readers and writers voluntary work? people ’s chimneys. of the British landscape again PART 1ONE SECTION 1your 1-14 Choose WRITING TASK 1Questions WORD ONLY fromWORDS thetext text for each answer. NO MORE THAN from the text forsheet. each answe º ONE WORD ONLY each answer. Choose Write the correct letter infor boxes 38-40 on your In boxes on answer write 28-33 ONE WORD ONLY each answe º for Write Which paragraph the following? Choose the correct letter, ATWO ,from Bsheet, or C. Write about the following topic: When a1-7 customer complains, itthe is usually for a answer good reason. Herejob? are some strategies Which TWO did the speaker admit she made in her first AQuestions Teenvisi 0mistakes n mentions Mechanical lifting equipment A-G,What next makes to ChooseSoFIVE answers from the box and write the correct letter, how you has handle the reintroduction project managed to get going? it in ABCDE that will help a customer complaint in a smooth and professional manner. Write your answers in boxes 23-27 on your answer sheet. The examiner asks you about yourself, your home, work or studies and other Read the text below and answer Questions 1-7. You should spend about 20 minutes this task. AWrite The last definitive record of a pair of white storks successfully breeding in Britain Questions 16-20. This is a reading group for teens aged 12-16 which meets on the last Thursday your answers 15-22 being dishonest to her employe 0 in boxes 34-37 on your answer sheet. some ways special is that it has had to rely on private individuals actually building 38 In Section A, we learn that in the past people thought white storks if the statement agrees with the information TRUE The text on pages 25 and 26 has six sections, A-F . Write the correct Jette ]ç A-F. ÿ v„ boxes 8-14 on your answer sheet. familiar Talk 0friendly nSt j 0Giles bsto lifting in fashi 0ineverybody nthe design If some precautions are taken, equipment that is at essential for construction insimple 1416, from athat nest Cathedral Edinburgh. No one knows why was oftopics. the month. We areit aon group, with keen to talk about paying too much attention how she looked the introduction pens themselves and feeding birds their own The Elephant translocation FALSE if the statement contradicts the information Somepe。pie say is better work for akeep large company than aexpense. small one. in mind that the issue is not When a customer presents you with ato complaint, A represented the deep snow and cold days of winter. and engineering projects can be used safely. Forklift trucks, lifting trolleys, mobile and Strategies for dealing with cust 0 mer c 0 mplaints storks disappeared from our shores. They often featured on the menus of medieval what we ’ ve enjoyed 0 eading recently and make suggestions on what we expecting to become well known 0 tise tiny yet determined conservation charities such as or the Royhas Dennis What to if your clothes have been lost or the correct heading for each from the list nothing. of headings below. NOT GIVEN ifdo there is have no information on this EXAMPLE NB ³What ou expe may useofany Jetter more than once. 21Choose problem did Chantal atsection the start of the talk? personal. Aiming to win the conf 0 ontation accomplishes He she usually Your English-speaking friend has asked for your help with aand college project Bcranes had the power to ensure that babies were born safely. Helpful things volunteers might 0NÔer Lifixed Obanquets ingshould equipment and all their parts are classed as lifting equipment. so we might, quite simply, have consumed them all. But there could be awe read next. We are massive fans of action, fantasy adventure but trying to earn a lot of money Wildlife Project to reintroduce white storks at Knepp Estate Foundation N responsible for the successful reintroductions of ospreys Reas 0 ns f 0 r overp 0 pulati 0 n at Majete Nati 0 nal Park Do you agree or disagree? Strategy y 0 ur appr 0 ach The cust 0 mer ... made a purchase that did not meet their expectations a product, service, or maybe a damaged by a dry cleaner he/she is doing about celebrating New Year in different countries. C were a speciality that only the ve 0 y rich were allowed to eat. Paying bills A Her view of the speaker was blocked. Sto 0client ks ideas are a 0 riving the like end winter, nesting more ominous reason. try to include a mix of genres inmigrants our choices. openly disliking her and white-tailed eagles to Britain has been ve 0after y ol would welcome. And the support of a Write the correct number. viii, in boxes on your answer sheet. 8Stay Members ofmanufactured this group share fo have 0- the28-33 books they toofread. A experience on stage • must be well, e.g. , a 15 ......................…...............…............. on it combination of the two. A worker who remains in cont 0 of thei 0 emotions deals from calm Remember it is not a direct usually had anti-poaching laws •equipment strict enforcement ifthey the 0have e s a 1All on Dry cleaners are generally responsible for items left with them, even DCotswold might be used to encourage people to get of the monarchy. prope of 0this ly constructed. used for lifting or moving heavy loads should be B was unable toof find anobserved empty seat. and happily associating with humans, and because sprooftops 0 ing,Shetwo white storks were nesting atrid Knepp Estate, putting Wildlife Park, which quarantined the original Polish birds and continues to • Last What kinds ofare bills do you have toyour pay? position of strength . attack on you. 24 ..... … …·…… ..... that Write a letter to your friend. In letter Dry cleaners legally required to take 0 easonable care of anything left with them. sign saying the opposite. 9B Itlong isn Give reasons for your answer and include any relevant examples f「om your own ’manage tbeen possible for any new members to join this group at present. For example, equipment bearing a CE mark has been constructed to international B original, new ideas C The students next to her were talking. writing worksh 0 ps Creative • may need to undergo 16 .............................…………................ before use a symbol of hope and new life. Yet their association with rebi 0 th also and breeding cover the costs the captive-breeding programme using own well• can • 34 How dosuccessful you usually pay your biSé l s your Nof inbelongings cash by another method? [Why?] ........………··…………·… together high up inora unwilling large oaktotree. The female laidinits three were notlost fulfilled. Do not tif to that You claim compensation are damaged or while their care. 39 The Sussex Wildlife Trust committee was support the storks because knowledge orimportant experience. standards. In addition, equipment meets these standards will have documented List of Headings of rebellion . Shortly after the restoration of King meant they became a symbol • say how New Year is to people in your country trained staff and excellent facilities, has proved invaluable. Questions 29 and 30 shm 0 Id give you enough 2 If the dry cleaner loses an item belonging to you, they Would you like to share your writing with others and hear their constructive ever forgotten to pay a bill? [Why/Why not?] •10 Have you You can get feedback on your own from other members this group. parenting skills custome 0C say and what theyby need to. Respond with phrases such as ,‘ Hmm ’,' I see ’, Let the may need a regular check an 17 … 0 work prised totohear thethe jobofequipment. 22•eggs, What were Hugo Chantal 23 ·······…·· which unfortunately proved to be 35 … ………·…………............ .market? However, this instructions tests that should besuwere adhered p surviving, 0 ior about to using Certain Cha IIto in 1660, while storks but parliament debated putting if0 lesthe dfor 0how ycaused cleaning company has arare sign saying they aren ’t their responsible for items Problems byYear elephant overp 0Have pulati 0cheaper? n country money buy completely new one. be any safe breeding locally. A itAn thought there might not suggestions to improve it? you got aplaces book inside you but need • Even Is there anything do to make your bills [Why/Why not?] and 'Tell me mo e'you .aNew Then be quiet. As the customer expresses annoyance yet sees • describe is celebrated in your enterp0for 0how isecould arising from success in other countries the argument. Write at least 250 types of machine 0 y,fowords. such as cranes, must be inspected by a qualified engineer on a by R was This group focuses on stories belonging to just one genre. an unde 0 standing of food and diet D greater effort into destroying them entirely for fear they might inspire republicanism. not surprising 0 such young storks. Naturalists believe they are likely to breed be. A It has become more competitive than it used to sto 0 k populations have suffered from the draining of wetlands E Across Europe, as left with them, this isn ’ t necessarily true. They can ’ t opt out of this responsibility just Choose TWO letters, A-E. B it worried whether they would survive BThe 0 itain customer long enough. the inspiration to get started? Build you relax. 0 in confidence to begin fo to 0 mulating you are not reacting, he or she will begin to needs do this before Lift plans • greater competition, causing hunger for elephants well Use short phrases initem, reply. cannot recognise a been 3Listen If you the receipt for aindamaged the company should refund the amount six-monthly basis. • Today, explain you like about New Year celebrations in your country fohave 0what tunately, that notion has disappeared and the stork 0and etains its has association sto 0insect-rich ks will inspire range ofmeadows, emotions actions iiThere The that B ishope more variety than they had 0native ealised. disappearance of pastures and their loss putting up a sign. Cand itfor was unsure that they actually aregular species. PART 2able ideas sto 0 by ylines and characters at aour workshops. Open to all - felt in the future. being to hear your solution. 12successfully Work produced members ofitwere this group will be available to……… the public. E retail experience you originally paid for it. … ……….... until 25 ca 0 ds given to celebrate the a 0 rival of a new child, as a the with new life, appearing on ·0 elevant to cranes Some areas of it are more exciting than others. 31 ............... ........................ in the park •Cbeginne damage to deeply. A few years ago, a tea 0 ful old woman in a village in Belarus showed me D it had too many other worthy pr Sëects to suppo Tÿ Which TWO pieces of retail information do Hugo and Chantal agree would be useful? 0 s and established 0 iters. Suppo T from some Oa 0w ganisations but not from others iii As soon as you realise there ’ s a problem, contact them and explain the situation. They c 0 anes, formal lift plan must be prepared. Lift plans are a For operations that use calm . 13 This group doesn ’t read write either poetthe Sé or fiction. bird car Séing awere in aorin sling held infor its beak. Fbaby abred good memory nest on her roof, empty of sto 0 ksfor first timehave in living memo Sé. her Where ABCDE .............................................. and, arriving in’side, the storks UK, two storks 36 ..... be possible to get support your from aafter dry cleaners trade 4These Itatused may When the customer calmed down and feels you heard his or start Write least 150 words. car that Sé out 18 for any risks •Describe to establish and some fcompensation 0 od has or drink that yfashion 0possible u......................................................... learned t 0 don You will have toyou. talk might offer you straight away. they t,will you should ask them to 23 Hugo Chantal agree the speaker ’complaint sIfdangers message type ofhave 0transl isk and assessment, whereby the of’was the operation are carefully the reasons people return items Get the facts Ask questions and begin a start to trust 0 cati 0 n pr 0 cess The been reintroduced, they are greeted with great happiness and some historical iv Finding new types of habitat C BWhat 00 questions. ks has for now 40 been one effect of stork reintroductions in Europe? association. asking Be careful not to give scripted replies but use this as an opportunity 14were This group would suit someone who thinks they could write a book. G a good level of fitness kept for several years together with a few fully mature storks and some fellow prepare. either cove 0 the cost of repairing the item or to pay for a replacement (if it can ’ t be to about the topic for one and control measures are identified and puterect in place. Before any liftthis their how much time people have towas shop for clothes So, after such a long absence, there great excitement when in April of year B •calculated, proper conversation. stork festivals have been restored . The Spanish poles for nests along a 19 ........ ..…··……·…... ........... .......... . can be consulted during a 'Tool Box Talk ’ A unfair to them at times. start a vgenuine conversation, building apublic 0 elationship ofeach trust with your To help You do need todesigns write any add 0 esses. • ANOT ameet suitable group of elephants from the 32 ..... .......... ...............… was on the second and fourth Mondays of in customer. members' Opposition from the general repaired). tomonth two minutes. Athe variety of measures have been taken to create nesting proceeds, plan should be talked over the lifting crew during what is often people want but can ’same t find ’fashion re offered too compensation, you can request a free repo from an anests 5Suggest you juveniles before being at Knepp. Itwith appears that other storks are aIfWe pair of stoand 0 ksreleased built an untidy nest of sticks in the top branches ofa aYou huge moto 0white ways, inlittle Alsace householders install cartwheels forsites. sto 0developing kseö to build You shunde 0 action uld say: hard for them to follow. Be sure of your company ’ s may well make verbal youBhomes. 0 stand the situation, get as many details as possible. selected group isbeen open tofashion men and who oppo enjoy discussing the The one minute to have majo roads Sussex. . them Changes to the oflast some refer oak 0B edon to as a or 'Tool Box Talk ’(made TBT). This isroutes an important T0 unity for to ask the best of for independent Oof 0time ganisation. in the middle of our project atwomen Knepp Estate in West Drone Preventing accidents with heavy loads their .have During cold snap inabuying Bulgaria March, villagers even gave white what fA 00 droofs drink y ..........….............................. 0year u 0adifficult learned t 0their prepare inrewilding times vi sign hope of 37 ....................….......….....................… to new home. One left Knepp a year, only sense If they have to pay the cost replacing damaged or lost item, thea for maximum they ’ re indust y.of C critical of the 26 on 27 ............... Begin your letter as follows: themes and issues found in science fiction novels. Our books 0 e usually think about what you C Special shelters have been made to protect the birds in bad weather. questions about their 0 ole in the operation. the most popular fashion sizes • vets and park staff made use of 33 ...............…………….........…. to help guide the footage, taken before the pair started sitting on them, showed three large eggs. The storks access to their homes. when and where y the 0wu0 learned t 0the prepare this of voluntary rkvalue Area obliged too _Ï er you is of item when it was left with them, not what it complaints. in future. of the situation and let the customer know what you are going to do to Take charge 6•to flyMost people who take a ........……………··……·….... case about a dry-cleaning tothe court are satisfied back to be with the group again. those written from the 1960s onwards and include feminist science fiction, use objects such as 20 totocompany make load doesn ’t adisappointing. 0 sure e eö going to say. You Creatures which both joy and opposition Dvii Some people have strengthened their roofs suppo the birds' weight. 24 What do Hugo and Chantal cplain 0 iticise about their school careers advice? fact that they were infe 0new. tile represent and did not hatch was not too The elephants into an open how you learned to prepare this would cost replace as You ’ II probably be asked to provide evidence ofpair how solve the p 0to oblem. One thing to keep in mind is that you shm 0 Id know what you can and Dear. with the outcome. 0 omance. cyberpunk and scientific pass over anyone ’ s head can make some notes 16 Fundraising a 0 eold, being moved around, there are p 0 actical things thatsto should When heavy fou loads 0 ksmotivation yearscausing and storks can live to ove 0 dry thirty,some with their first attempts to are only F A driving behind the project in the UK is the aspiration that the 0 ksa much it originally cost for example, a receipt. The cleaner can then offer you viii Sto 0 delight and the revival of public events cannot do within of the business you work fo 0. The cost could be minimal •done elephants immobilised with tranquilisers Aexplain when theFirstly, advice and h 0they w the ywere 0received u policy felt about learning to prepare to help youyoung if workers you wish . N be breed to prevent accidents. if amonths load needs to be moved where or often failing. Prospects for next year are encouraging. These storks an item was lost O 0 damaged nine ago, you can still take the dry cleaner 717 IfLitter return will spark feelings of empathy and affection townspeople who see their •this appoint a 21 ......................................................... to give verbal difrom 0 ections to the crane driver reduced amount depending on the condition of the item you ’ II have to negotiate collection maybe a simple upgrade on the customer ’ s next purchase or a small gift certificate. Athe B how much advice was given D Readers' book group f 00 -d 0of r the drink. members public to are present, the area must have barriers or other means toin .. .... . this process had to be completed quickly to reduce 34 are part of a project return the species to Britain, inspired by reintroductions to court. nests on rooftops. They might also encourage the public to feel worried about cost with them. simple gesture like this could resl 0 I t in a word-of-mouth recommendation to others, while C‘ Playmates who gave the advice ensure no one is allowed tofor walk ’area undeo _Ï reached 0to the load while itand is moving. Secondly, someone 18 an open parents attheir the library, toddlers are welcome to European count 0equipment iesgroup that than their target. Imported Poland, the where they fly feed on earthworms, grasshoppers and frogs. Sec 0This ndary lifting (chains, etc.) - aiswider elephants had to more be turned on 35 ……·” ………………..... tofrom avoid damage making promise you cannot commit toslings, will only set you back. 28 Section A If the dry cleaner is part of a national chain, you could get in touch with the customer called a banksman should always be used when moving heavy loads by crane. As a come along and play in the children ’ s library while the meeting is taking place. they have spent the best pa eö of three years in a six-acre pen with a group of other 25 When discussing theirbe future, Hugo and Chantal on urban communities White storks could that charismatic speciesdisagree that connects to their lungs 19 Story club PART 3 •29 more likely to cause 22 ..... . services department of their head office and make the complaint to them directly. crane driver often cannot see the load, especially during touch-down, this person tells The group reads mainly fiction of different genres. areOther supplied by the Section Bwith juveniles and several injured, non-flying adults, also fromBooks Poland. have directly landscape restoration. Certainly, people once loved thembirds here. The Aor which is the best career in fashion. elephants ’ong 36 ...............…………................ had toyears be monito 0 edyoung constantly him which way towelcome move it.to Fi name 0 her st- aid 20 library. Anyone is have a look at ou 0 website to see what the book st 0 loyalty the site. Two ago, a bird from Knepp already shown of our local village, Sto 0 rington , was originally ‘ Estorcheton ’ or ‘ home of the Discussion topics: If the dry cleaner refusesato compensate you or they offer you too little, try the 30 Cto choose BisSection when career in fashion. for the next meeting. flew across the Channel to France and, this summer ÿ0 eturned to its companions. sto - 0 ks'tracking . The public response hastobeen overwhelming, with crowds coming to see devices fitted the matriarchs following steps: they would likewere a career in fashion .to fail. However, it is all too easy to It y 0 31 ungisC people and 00 machinery king free veSection Séwhy unusual such as cranes D cfor white storks flying in England for the first time in hundreds of years, and private N b 00 data including size of their tusks and 37 ........................................... was taken ignore the importance ofofthe the seconda Sé equipment. This refers to those items that k ofclub E The In the face reports unrelenting ecological loss (the UNasestimates a million C landowners queueing up to o NÔ er more introduction sites. 2632 doescleaner Hugo feel about being unpaid assistant? the dry is a member of aan trade association such the UK Fashion and • IfHow Example questions: Section E arespecies attached between the mechanical lifting machine and the load that is being lifted. are on members the of globally), the stork return is be refreshing •kinds were taken by truck their reserve Eve elephants Sé month ofextinction this group read new a fabulous business book which is then Association, you can pass your complaint towhite them and’ sthey may able to WhatTextile of things canbrink children learn totocook? ASection He isFrealistic about the Chains, slings, shackles andstork rigging areBritain all examples of seconda Sé lifting action equipment, news. Asflight thousands ofpractice. people demonstrate about thepractical growing ofofthe white over the ’ triumph of ove crisis 0 with The discussed we meet. At our you H have the chance toclimate network help you. Do33 you think it tens is when important for children tomeetings learn toiscook? and iseco-anxiety perhaps surprising note most Bit bureaucracy, He feels the p 0 actice0 us, dishonest. 0 Wildlife ies occurPark due to faults or Featuring weaknesses restoration important. and besets these Advantages f transl catito is 0 and n atthat Nkh 0 tak inju 0of self-interest negativity. other members - all should like-minded businesswomen -orinataare relaxed environment. atta home school? Do you think young0 people learnglimpses to cook in these items. It C He thinks others want to change the practice. is essential that a six-monthly visual inspection is carried out to ensure storks in BBC television ’stoSpringwatch into June, the ecologist Chris Packham will be lots of ideasopportunities discuss, as well aslook refreshments and lotsproduce of fun! a • the You could get an organisation at your issue and .. ……·…independent -…… • There 38no there are signs of wear or damage to the slings and shackles. intelligent, progressive and practical'. described the but thisproject could as be‘ imaginative, expensive (often around £100). w 0 rkingreport, as a chef • a reduction in the number of poache 0 s and 39 .......……·· F Poetry writing group Example questions: D If you And yet its path the UK has unhappy not been with smooth. Support from the to options abovein and are still the18outcome, you could • A ’ ve antried example ofrestoration that other pa 0 ks can12 follow writing foconservation 0 young poets aged between and at the library. You How conservation enjoyable dogroup you think it would be to work as a professional chef? bodies has been surprisingly difficult to obtain; some were hardtakewill you explo 0 case 0 etohow court. There ’ s a time limit for going to cou 0 t from when you took toneed power upawhile your imagination, and to your poems •skillsan increase inown 40 ....… ……······… …….... as a contributor GDP What does person to be great chef? initiatives, others simply reluctant to will stickbe their thepressed item towith theaintheir dry cleaner, you have up to sixgroup yeawere 0 s . meets displayed the library and online. The fortnightly on Saturdays what ordinary people cook? How necks much influence do celebrity/TV chefs of have out. In addition the committee the on Sussex Wildlife Trust raised doubts from 12 p.m. to 2 p.m. The group is currently full but anyone interested is welcome to join the membership waiting list. Së qu J¹ qJVnu 12 p. 123\ ÿ<•ê p.104[ 21 25 24 22 26 27 31 17 1'1 p. 1231 l@l p. 106 1 15 2816 •[ !’ I'3 0 p. 1241 13 18 14 !’ÿ\˜Þ p. 131 j 29 20 I 13 p. 124 I 19 VÚ 1231 I •ê p. 10s1 . . . . . 回 • ,• . . . . • • • E Test Test Test1111 Test Test 1111 Test Test Test Reading Reading Reading Listening Reading Listening Questions Questions Questions 1 23-27 ¹16-20 22 and answer Questions 23-27. Read the text below 34-37 about the storkand ever having been a27British bird. hundreds They also had of concerns that Questions 1-7 PART 4 Questions 38-40 31-40 White storks back in Britain after years SECTION 3Questions Questions 2¹ 8-14. Read the below answer Questions Questions 8-14 PART 3text Questions 21-30 ElD.Mm固 WRITING TASK 2 Questions 27 and 28 ~ SECTION 2 Questions 1G ¹ 40 Emmmll English-bred birds would migrate across the Channel, and feared that their messy Complete the table below. What does the speaker suggest would be helpful forto of the areas of Complete notes the below. nests and closeness to humans would cause aeach hazard rubbish falling down Do the following agree with information given in- the text on page 16? Read the text pages 25 and 26 and answer Questions 28-40. Choose correct letter, A, B, C or D. Complete the notes below. The text on page 18 has six paragraphs, A-F. beautiful birds could be about become afollowing feature Questions 2These Nsummary ÿ on 26statements You should spend about 40 minutes onthe this task. Dealing with customer complaints Read the text below and answer Questions 15-22. Choose TWO letters, A-E. Groups for readers and writers voluntary work? people ’s chimneys. of the British landscape again PART 1ONE SECTION 1your 1-14 Choose WRITING TASK 1Questions WORD ONLY fromWORDS thetext text for each answer. Choose NO MORE THAN from the text forsheet. each answe º ONE WORD ONLY each answer. Write the correct letter infor boxes 38-40 on your In boxes on answer write 28-33 ONE WORD ONLY each answe º for Write Which paragraph the following? Choose the correct letter, ATWO ,from Bsheet, or C. Write about the following topic: When a1-7 customer complains, itthe is usually for a answer good reason. Herejob? are some strategies Which TWO did the speaker admit she made in her first AQuestions Teenvisi 0mistakes n mentions Mechanical lifting equipment A-G,What next makes to ChooseSoFIVE from the box and writemanaged the correct letter, howanswers has handle the reintroduction project to get going? it in ABCDE that will help you a customer complaint in a smooth and professional manner. Write your answers in record boxes 23-27 onof your answer sheet. The examiner asks you about yourself, your home, work or studies and other Read the text below and Questions 1-7. You should spend about 20answer minutes this task. AWrite The last definitive of a pair white storks successfully breeding in Britain Questions 16-20. This is a reading group for teens aged 12-16 which meets on the last Thursday your answers 15-22 being dishonest to her employe 0 in boxes 34-37 on your answer sheet. some ways special is that it has had to rely on private individuals actually building 38 In Section A, we learn that in the past people thought white storks if the statement agrees with the information TRUE The text on pages 25 and 26 has six sections, A-F . Write the correct Jette ]ç A-F. ÿ v„ boxes 8-14 on your answer sheet. familiar Talk 0friendly nSt j 0Giles bsto lifting in fashi 0ineverybody nthe design If some precautions are taken, equipment that is at essential for construction insimple 1416, from athat nest Cathedral Edinburgh. No one knows why was oftopics. the month. We areit aon group, with keen to talk about paying too much attention how she looked the introduction pens themselves and feeding birds their own The Elephant translocation FALSE if the statement the information Somepe 0 pie say is better work for akeep large company than aexpense. small one. in mind that the issue is not When a customer presents yousnow with contradicts ato complaint, A represented the deep and cold days of winter. and engineering projects can be used safely. Forklift trucks, lifting trolleys, mobile and Strategies for dealing with cust 0 mer c 0 mplaints storks disappeared from our shores. They often featured on the menus of medieval what we ’ ve enjoyed 0 eading recently and make suggestions on what we expecting to become well known expe 0 tise of tiny yet determined conservation charities such as the Roy Dennis What to do if your clothes have been lost or the correct heading for each section from the list of headings below. NOT GIVEN if there is no information on this EXAMPLE NB ³ ou may use any Jetter more than once. 21Choose What problem did Chantal have at the start of the talk? personal. Aiming to win Helpful the conf has 0 ontation accomplishes nothing. He or sheproject has usually Your English-speaking friend asked for yourmight help with aand college Bcranes had the power to ensure that babies were born safely. things volunteers 0NÔer Lifixed Obanquets ingshould equipment and all their parts are classed as lifting so might, quite simply, have consumed them all. But there could be awe read We are massive fans of action, fantasy adventure but trying to earn apulati lot of money Wildlife Project to reintroduce white storks at Knepp Estate N not for the successful reintroductions of ospreys Reas 0purchase ns f 0Foundation r we overp 0appr 0meet n at Majete Nati 0 nal equipment. Park Do you agree or Strategy ynext. 0that urdisagree? 0responsible ach The cust 0 mer ... made a did their expectations a product, service, or maybe a damaged by a dry cleaner he/she is doing about celebrating New Year in different countries. C were a speciality that only the ve 0 y rich were allowed to eat. Paying bills A Her view of the speaker was blocked. Sto 0client ks ideas are a 0 riving the like end winter, nesting more ominous reason. try to include a mix of genres inmigrants our choices. openly disliking her and white-tailed eagles to Britain has been ve 0after welcome. And the support of the correct number. viii, in your answer 8•Write Members ofmanufactured this group share 0- the28-33 books they would toofread. A experience on must be well, e.g. ,fo have a 15 ......................…...............…............. onthe it 0 e s from combination of the two. A worker who remains inon cont 0y olof of theithem, 0 sheet. emotions deals calm Remember itboxes isstage not a direct usually had of anti-poaching laws •equipment strict enforcement if a a 1Stay Dry cleaners are generally responsible for items left with even Drooftops might be used to encourage people to get rid the monarchy. prope 0 l y constructed. All on used for lifting or moving heavy loads should be B She was unable to find an empty seat. and happily associating with humans, and because of this they have Last sp 0 ing, two white storks were observed nesting at Knepp Estate, putting Cotswold Wildlife Park, which quarantined the original Polish birds and continues to • What kinds ofare bills do you have toyour position of strength .any attack you. ..... f … …·…… ..... them. that Write letter to your friend. In letter Dry cleaners legally required topay? take 0 join easonable care ofpresent. anything left with sign saying the opposite. 9BFor Itlong isn Give reasons for your answer and include any relevant examples 0to om your ’a tbeen possible for new members to this group at24 example, equipment bearing CE mark has been constructed international B original, ideas C The students next to on her were talking. worksh 0new ps a Creative may need to undergo 16 .............................…………................ before use awriting symbol of hope and new life. Yet their association with rebiusing 0 th own also manage and cover the costs of the captive-breeding programme its own well• successful breeding • •34 How do you usually pay your bills 一 in cash or by another method? [Why?] ........………··…………·… together high up in a large oak tree. The female laid three were not fulfilled. Do not t Sé to You can claim compensation if your belongings are damaged or lost while in their care. 39 Thehow Sussex Wildlife TrustYear committee was unwilling to support the storks because knowledge orimportant experience. standards. In addition, equipment that meets these standards will have documented List of Headings of rebellion . Shortly after the restoration of King meant they became a symbol • say New is to people in your country trained staff and excellent facilities, has proved invaluable. Questions 29 and 30 shm 0 Id give you enough 2 If the dry cleaner loses an item belonging to you, they Would you like to share your writing with others and hear their constructive ever forgotten to pay a bill? [Why/Why not?] •10 Have you You can get feedback on your own work from other members of this group. C parenting skills custome 0 say what they need to. Respond with phrases such as ,‘ Hmm ’,' I see ’, Let the may need a regular check by an 17 … su 0 prised to hear about the job market? 22•eggs, What were Hugo and Chantal 23 should ·······…·· to which unfortunately proved be 35rare … ………·…………............ . However, this instructions tests that bewere adhered to p surviving, 0 ior to using the equipment. Certain Cha IIto in 1660, while storks but parliament debated putting if0 lesthe dfor 0how ycaused cleaning company has a your sign saying they aren ’t their responsible for items Problems by elephant overp 0 pulati 0 n money buy completely new one. be any safe breeding places locally. A itAn thought there might not suggestions to improve it? Have you got a book inside you but need • Even Is there anything do to make bills cheaper? [Why/Why not?] and 'Tell me mo e'you .aNew Then be quiet. As the customer expresses annoyance yet sees • describe Year is celebrated in your country enterp0for 0how isecould arising from success in other countries thestories argument. Write at least 250 types of machine 0 y,fowords. such as cranes, must be inspected by a qualified engineer on a by R was group focuses on belonging to just one genre. an unde 0 populations standing of food and D greater effort into destroying them entirely for fear they might inspire not surprising 0isn such young storks. Naturalists believe they are likely breed be. Aplans ItTWO become than it0 can used to sto 0they kcompetitive have suffered from the draining of wetlands EThis Across Europe, as left with them, this ’tmore necessarily true. They t0diet opt out ofenough. this responsibility Choose letters, A-E. B ithas worried whether would survive in B’The itain long the inspiration to get started? Build you confidence to begin fo republicanism. 0to mulating you are not reacting, he or she will begin to relax. customer needs to do this just before Lift • greater competition, causing hunger for elephants well Use short phrases in reply. cannot recognise a 3Listen If you have the receipt for a damaged item, the company should refund the amount six-monthly basis. •putting explain what you like about New Year celebrations in your country Today, fo 0 tunately, that notion has disappeared and the stork 0 etains its association stoof they 0insect-rich ks inspire range ofmeadows, emotions and actions iiThere The that Bideas ishope more variety inofwill itwere than they had 0native ealised. disappearance pastures and their loss has been upitfor ato Cand was unsure that actually aregular species. PART 2able sto 0 by ylines and characters at aour workshops. Open to all - felt insign. the future. being hear your solution. 12successfully Work produced members this group will be available to the public. E retail experience you originally for it. …new ……….... until 25 caa 0tea ds exciting given to celebrate a 0 rival……… of awould child, asme a the with new life, appearing on ·0 elevant cranes Some of............... it are more than 31 ........................ inSëects the park •C damage topaid deeply. A few years ago, 0 ful prdo old woman in Chantal athe village in Belarus showed D itSuppo had too many other toothers. suppo Tÿ others Which TWO pieces of retail information Hugo and agree be useful? beginne 0to s areas and established 0 iters. T from some O worthy 0w ganisations but not from iii As soon as you realise there ’ s a problem, contact them and explain the situation. c 0 anes, a formal lift plan must be prepared. Lift plans are a They For operations that use calm . 13 This group doesn ’ t read or write either poet Sé or fiction. bird car Séing a baby in a sling held in its beak. F a good memory nest on her roof, empty of sto 0 ks for the first time in living memo Sé. Where storks ABCDE .............................................. and, arriving in’side, the UK, two storks werehas bred in support 36 ..... be possible to whereby get for your from aafter dry cleaners trade 4These Itatused may When the customer calmed down and feels you have heard his or risks her start Write least 150 words. car Sé out 18 ......................................................... for any •Describe to establish and some f。od or drink that y。u learned t。 don You will toyou. talk might offer you compensation straight away. t,will you should ask them to 23 Hugo Chantal agree that the speaker ’complaint sIfdangers message type ofhave 0transl isk and assessment, the possible of’was the operation are carefully the reasons people return fashion items Get the facts Ask questions and begin athey start tohave trust 0 cati 0Be none pr types 0effect cess The been reintroduced, they are greeted with great happiness and some historical new of habitat C BWhat 00iv ks Finding for now 40 has been of stork reintroductions in Europe? association. asking questions. careful not to give scripted replies but use this as an opportunity 14were This group would suit someone who thinks they could write a book. G a good level of fitness kept for several years together with a few fully mature storks and some fellow prepare. either cove 0 the cost of repairing the item or to pay for a replacement (if it can ’ t be to about thein topic for oneyear and control measures are identified and puterect in place. Before any liftthis how much time people towas shop for clothes So, after such a long absence, there great excitement when April B •calculated, proper conversation. stork festivals have been restored . 0The Spanish poles for nests along their aNOT 19 ........ ..…··……·…... ........... .......... .have can be consulted during a.......... 'Tool Box Talk ’ of A unfair to them at times. start a genuine conversation, building a elationship of trust with your customer. To help You do need to write any add 0 esses. • a suitable group of elephants from the same 32 ..... ...............… was We meet on the second and fourth Mondays of each month in members' v of Opposition from the general public repaired). toa two minutes. Ayou Athe variety of measures have been taken to create nesting proceeds, plan should be talked over the lifting crew during what is often designs people want but can ’install t find ’fashion re offered too compensation, you can request free repo from an anests 5Suggest juveniles before being at Knepp. Itwith appears that other storks are aIfpair sto 0 ksreleased built an untidy nest of sticks in the top branches ofa aYou huge motoaction 0white ways, and inlittle Alsace householders cartwheels forsites. sto 0developing kseö to build You sh。uld say: hard for them to follow. Be sure of your company ’ s may well make verbal youBhomes. unde 0 stand the situation, get as many details as possible. selected group isbeen open tofashion men and who oppo enjoy discussing the The one minute to have majo roads Sussex. . them Changes to the oflast some refer oak 0B edon to aroofs 'Tool Box Talk ’(made TBT). This isroutes an important T0 unity for to ask the best of year for independent Oof 0time ganisation. in the middle of our project atwomen Knepp Estate in West Drone Preventing accidents with heavy loads their .have During cold snap inabuying Bulgaria March, villagers even gave white what f。。d or drink y。u learned t。 prepare inrewilding times vi Aas sign hope of 37 ....................….......….....................… to their new home. One left Knepp a year, only sense If they have to pay the cost replacing damaged or lost item, thea for maximum they ’ re indust 0adifficult y.of C critical of the 26 ..........….............................. on 27 ............... Begin your letter as follows: themes and issues found in science fiction novels. Our books 0 e usually think about what you C Special shelters have been made to protect the birds in bad weather. questions about their 0 ole in the operation. the most popular fashion sizes • vets and park staff made use of 33 ...............…………….........…. to help guide the footage, taken before the pair started sitting on them, showed three large eggs. The storks access to their homes. when and where y。u t。 prepare this of voluntary w 0 learned rkvalue Area obliged too _Ï er you is the of the item when it was left with them, not what it complaints. in future. of the situation and let the customer know what you are going to do to Take charge 6•to flyMost people who take a ........……………··……·….... case about a dry-cleaning tothe court are satisfied back to be with the group again. those written from the 1960s onwards and include feminist science fiction, use objects such as 20 totocompany make sure load doesn ’t a「e going to say. You Creatures which both joy and opposition Dvii Some people have strengthened their roofs suppo eö the birds' weight. 24 What do Hugo and Chantal cplain 0 iticise about their school careers advice? fact that they were infe 0new. tile represent and did not hatch was not too disappointing. The elephants into an open how you learned to prepare this would cost to replace as You ’ II probably be asked to provide evidence ofpair how solve the p 0 oblem. One thing to keep in mind is that you shm 0 Id know what you can and Dear. with the outcome. 0 omance. around, there are some cyberpunk anda 0scientific pass over anyone ’sbeing head can make some notes 16 Fundraising eold, moved p 0 actical things thatsto should When heavy fou loads 0 ksmotivation yearscausing and storks can live ove 0 dry thirty,is cleaner with their first attempts to Fare Aonly driving behind the project intothe UK the aspiration that the 0 ksa much it originally cost for example, a receipt. The can then offer you viii Sto 0 delight and the revival of public events cannot do within the policy of the business you work fo 0. The cost could be minimal N • elephants were immobilised with tranquilisers A when they received the advice and explain h。w y。u felt about learning to prepare to help youyoung if workers you wish . be breed done to prevent accidents. Firstly, if amonths load needs to be moved where or often failing. Prospects for next year are encouraging. storks an item was lost O 0 damaged nine ago, you can still the dry cleaner 717 IfLitter return will spark feelings empathy affection townspeople who see their •this appoint adrink. 21 ......................................................... to’and verbal difrom 0 ections to the crane driver reduced amount depending onof the condition of the item - or you ’small II take have to negotiate collection maybe a simple upgrade on the customer s give next purchase aThese gift certificate. Athe B how much advice was given D Readers' book group f。。d 。r members of the public are present, the area must have barriers or other means to .. .... . this process had to be completed quickly to reduce 34 are part of a project to return the species to Britain, inspired by reintroductions in to court. nests on rooftops. They might also encourage the public to feel worried about cost with them. simple gesture like this could resl 0 I t in a word-of-mouth recommendation to others, while C‘ Playmates who gave the advice ensure no one is allowed tofor walk ’area undeo _Ï reached 0to the load while itand is moving. Secondly, someone 18 an open parents attheir the library, toddlers are welcome to European count 0equipment iesgroup that than their target. Imported Poland, the where they fly feed on earthworms, grasshoppers and frogs. Sec 0This ndary lifting (chains, etc.) - aiswider elephants had to more be turned on 35 ……·” ………………..... tofrom avoid damage making promise you cannot commit toslings, will only set you back. 28 Section A If the dry cleaner is part of a national chain, you could get in touch with the customer called a banksman should always be used when moving heavy loads by crane. As a come along and play inpathat the children ’sChantal library while the meeting is communities taking place. they have spent the best eö ofcharismatic threeand years in a six-acre pen withurban a group of other 25 When discussing their future, Hugo disagree on White storks could be species that connects to their lungs 19 Story club PART 3 •29 more likely to cause 22 ..... . services department of their head office and make the complaint to them directly. crane driver often cannot see the load, especially during touch-down, this person tells The group reads mainly fiction of different genres. areOther supplied by the Section Bwith juveniles and several injured, non-flying adults, also fromBooks Poland. have directly landscape restoration. Certainly, people once loved thembirds here. The Aor which is the best career in fashion. elephants ’ 36 ...............…………................ had to be monito 0 edyoung constantly him which way to move it. Fi name 0 her st- aid 20 library. Anyone is welcome have a look at ou 0 website to see what the book st 0 ong loyalty to the site. Two years ago, a bird from Knepp already shown of ourrefuses local village, Sto 0 rington , was ’ ortry ‘ home Discussion topics: If the dry cleaner compensate you or originally they offer‘ Estorcheton you too little, the of the 30 Cto choose atocareer BisSection when in fashion. for the next meeting. flew across the Channel to France and, this summer ÿ0 eturnedwith crowds to its companions. sto 0 ks' . The public response has been overwhelming, coming to see tracking devices were fitted to the matriarchs following steps: they for would like a career in fashion .to fail. However, it is all too easy to It isCveSection y。ung people and Séwhy unusual machinery such as cranes 31 D c。。king white storks flying free in England for the first time in hundreds of years, and private N b 00 data including size of their tusks and 37 ........................................... was taken the importance of the the seconda Sé equipment. This refers to those items that k ofclub Eignore The the face reports unrelenting ecological loss (the UNasestimates a million C26 landowners queueing up to of o NÔ more introduction sites. does Hugo feel about being unpaid assistant? IfHow the dry cleaner is a of member aeran trade association such the UK Fashion and • In Example questions: Section E 32 are• attached between the mechanical lifting machine and the load that is is being lifted. are on members the of globally), the stork return refreshing were taken by truck their reserve Eve elephants Sé month ofextinction this group read new a fabulous business book which is then Textile Association, you can pass your complaint towhite them and’ sthey may be able to Whatspecies kinds of things canbrink children learn totocook? ASection He is realistic about the practice. Chains, slings, shackles andstork rigging areBritain all examples of seconda Sé lifting action equipment, news. As tens of thousands of people demonstrate about the growing climate crisis of the white over is the triumph of practical ove 0 The flight F 33 discussed when we meet. At our meetings you ’ H have the chance to network with help you. Do you think it is important for children to learn to cook? and iseco-anxiety perhaps surprising note most Bit bureaucracy, He feels the p 0 actice0 us, dishonest. 0 Wildlife ies occurPark due to faults or Featuring weaknesses restoration important. and besets these Advantages f transl catito is 0 and n atthat Nkh 0 tak inju 0of self-interest negativity. other members - all should like-minded businesswomen -orinataare relaxed environment. atta home school? Do you think young0 people learnglimpses to cook in these items. It C He thinks others want to change the practice. is essential that a six-monthly visual inspection is carried out to ensure storks in BBC television ’stoSpringwatch into June, the ecologist Chris Packham will be lots of ideasopportunities discuss, as well aslook refreshments and lotsproduce of fun! a • the You could get an independent organisation at your issue and .. ……·… -…… • There 38no there are signs of wear or damage to intelligent, the slings and shackles. progressive and practical'. described the report, but thisproject could as be‘ imaginative, expensive (often around £100). w。rking as a chef • a reduction in the number of poache 0 s and 39 .......……·· F Poetry writing group Example questions: D If you And yet its path the UK has unhappy not been with smooth. Support from the to options abovein and are still the18outcome, you could • A ’ ve antried example ofrestoration that other pa 0 ks can12 follow writing foconservation 0 young poets between and at the library. You How conservation enjoyable dogroup you think it would be to aged work as a professional chef? bodies has been surprisingly difficult to obtain; some were hardtakewill you explo 0 case 0 etohow court. There ’ s a time limit for going to cou 0 t from when you took to power up your imagination, and your poems will be •skillsan increase inown 40need ....… ……······… …….... as a contributor toreluctant GDP What does person to be awhile great chef? initiatives, others to stick their thepressed item towith thea their dry cleaner, you up to sixgroup yeawere 0 s . simplyfortnightly displayed the library andhave online. The ondoubts Saturdays whatmeets ordinary people cook? How necks much influence do celebrity/TV chefs of have out. Ininaddition the committee the on Sussex Wildlife Trust raised from 12 p.m. to 2 p.m. The group is currently full but anyone interested is welcome to join the membership waiting list. Së qu J¹ qJVnu 12 •[ '3 p. 123\ ÿ<•ê p.104[ 21 25 24 22 26 27 31 16 17 1'1 p. 1231 l@l p. 106 1 15 28 !’ I 0 p. 1241 13 18 14 !’ÿ\˜Þ p. 124 131 jI 29 20 I13 p. 19 VÚ 1231 I •ê p. 10s1 . . . . . • VÞ ,• . . . . • • • E Test Test Test1111 Test Test 1111 Test Test Test Reading Reading Reading Listening Reading Reading Listening Questions Questions 1 23-27 ¹16-20 22 and answer Questions 23-27. Read the text below Questions 34-37 about the storkand ever having been a27British bird. hundreds They also had of concerns that Questions 1-7 PART 4 Questions 38-40 31-40 White storks back in Britain after years SECTION 3Questions Questions 2¹ 8-14. Read the below answer Questions Questions 8-14 PART 3text Questions 21-30 ElD.Mm Vú WRITING TASK 2 Questions 27 and 28 ~ SECTION 2 Questions 1G ¹ 40 Emmmll Test 2 English-bred birds would migrate across the Channel, and feared that their messy Complete the table What does the speaker suggest would be helpful forto of the areas of Complete the notes below. below. nests and closeness to humans would cause aeach hazard rubbish falling down Do the following agree with information given in- the text on page 16? Read the text pages 25 and 26 and answer Questions 28-40. Choose the correct letter, A, B, C or D. Complete the notes below. The text on page 18 has six paragraphs, A-F. beautiful birds could be about become afollowing feature Questions 2These Nsummary ÿ on 26statements You should spend about 40 minutes onthe this task. Dealing with customer complaints Read the text below and answer Questions 15-22. Choose TWO letters, A-E. Groups for readers and writers voluntary work? people ’s chimneys. of the British landscape again PART 1ONE SECTION 1your 1-14 Choose WRITING TASK 1Questions WORD ONLY fromWORDS the回回omn理 text for each answer. NO MORE THAN from the text forsheet. each answe º ONE WORD ONLY text each answer. Choose Write the correct letter infor boxes 38-40 on your In boxes on answer write 28-33 ONE WORD ONLY each answe º for Write Which paragraph the following? Choose the correct letter, ATWO ,from Bsheet, or C. Write about the following topic: When a1-7 customer complains, itthe is usually for a answer good reason. Herejob? are some strategies Which TWO did the speaker admit she made in her first AQuestions Teenvisi 0mistakes n mentions Mechanical lifting equipment A-G,What next makes to ChooseSoFIVE answers from the box and write the correct letter, how has the reintroduction project managed to get going? it in ABCDE that will help you handle aminutes customer complaint inwork asheet. smooth and professional manner. Write your answers in boxes 23-27 on your answer The examiner asks you about yourself, your home, or studies and other Read the text below and answer Questions 1-7. You should spend about 20 this task. AWrite The last definitive record of a pair of white storks successfully breeding in Britain Questions 16-20. This is a reading group for teens aged 12-16 which meets on the last Thursday answers 15-22 being dishonest to her in 34-37 on your answer sheet. ways special that itemploye has had0 on to rely on individuals building 38 your Insome Section A, we learn that the past people thought white storks actually ifA-F. theÿis statement agrees with the information TRUE The text on pages 25 and 26 has six sections, A-F . private Write the correct Jette ]çboxes v„ boxesin 8-14 your answer sheet. familiar Talk 0friendly nSt j 0Giles bs lifting in fashi 0ineverybody nthe design If some precautions are taken, equipment that is at essential for construction insimple 1416, athat nest Cathedral Edinburgh. No one knows why was oftopics. the month. We areit aon group, with keen to talk about paying too much attention how she looked the introduction pens themselves and feeding birds their own The Elephant translocation FALSE if the statement the information Somepe 0 pie from say is work for akeep large company than aexpense. small one. PART 1 Questions 1-10 in mind that the issue is not When a customer presents youbetter withtocontradicts ato complaint, A represented the deep snow and cold days of winter. and engineering projects can be used safely. Forklift trucks, lifting trolleys, mobile and Strategies for dealing with cust 0 mer c 0 mplaints storks disappeared from our shores. They often featured on the menus of medieval what we ’ ve enjoyed 0 eading recently and make suggestions on what we expecting to become well known expe 0 tise of tiny yet determined conservation charities such as the Roy Dennis What to do if your clothes have been lost or the correct for each from the talk? list nothing. of headings below. GIVEN ifChantal there is have no information on this EXAMPLE NB ³What ou NOT may use any Jetter more than once. 21Choose problem did atsection the start of the personal. Aiming toheading win the conf 0 ontation accomplishes He or sheproject has usually Your English-speaking friend has asked for your help with aand college Bcranes had the power to ensure that babies were born safely. Helpful things volunteers might 0NÔer Lifixed Obanquets ingshould equipment and all their parts are classed as lifting equipment. so we might, quite simply, have consumed them all. But there could be awe read next. We are massive fans of action, fantasy adventure but trying to earn a lot of money Wildlife Project to reintroduce white storks at Knepp Estate Foundation N responsible for the successful reintroductions of ospreys Reas 0 ns f 0 r overp 0 pulati 0 n at Majete Nati 0 nal Park Do you agree or disagree? Strategy y 0 ur appr 0 ach The cust 0 mer ... Questions 1-5 made a ispurchase thatdamaged did not meet their expectations -allowed a product, service, or maybe a by a dry cleaner he/she doing about celebrating New Year in different countries. C were a speciality that only the ve 0 y rich were to eat. Paying bills A Her view of the speaker was blocked. Sto 0 ks are migrants a 0 riving after the end of winter, nesting more ominous reason. try tocorrect include a mix of genres instage our choices. openly disliking her client and white-tailed eagles toideas Britain has been ve 0 0y ol would welcome. And the support of the number. viii, in your answer 8•Write Members ofmanufactured this group share 0- the28-33 books they like to read. A experience on must be well, e.g. a 15 ......................…...............…............. onthe it 0 e s from combination of the two. A worker who remains inon cont of theithem, 0 sheet. emotions deals calm Remember itboxes is,fo have not a direct usually had anti-poaching laws •equipment strict enforcement if a a 1Stay Dry cleaners are generally responsible for items left with even Drooftops might be used to encourage people to get rid of the monarchy. prope of 0this ly constructed. All on used for lifting or moving heavy loads should be B She was unable toof find anobserved empty seat. and happily associating with humans, and because they have Last sp 0 ing, two white storks were nesting at Knepp Estate, putting Cotswold Wildlife Park, which quarantined the original Polish birds and continues to • Complete What kinds ofare bills do you have toyour notes position ofthe strength .below. attack on you. ..... f … …·…… ..... that Write letter to your friend. In letter Dry cleaners legally required topay? take 0 join easonable care ofpresent. anything left with them. sign saying the opposite. 9B Itlong isn Give reasons for your answer and include any relevant examples 0to om your own ’a tbeen possible for any new members to this group at24 For example, equipment bearing CE mark has been constructed international B original, ideas C The students next to her were talking. writing worksh 0new ps a Creative • may need to undergo 16 .............................…………................ before use a symbol of hope and new life. Yet their association with rebi 0 th also manage and cover the costs of the captive-breeding programme using its own well• can breeding • 34 How dosuccessful you usually pay your biSé l s your N high inbelongings cash by another method? [Why?] ........………··…………·… together upwas inora unwilling large oaktotree. The female laidinbecause three were notlost fulfilled. Do not tif to that You claim compensation are damaged or while their care. 39 The Sussex Wildlife Trust committee support the storks knowledge orimportant experience. standards. In addition, equipment meets these standards will have documented List ofhas Headings ofbill? rebellion . Shortly after the restoration ofenough King meant they became ashare symbol •Let say how New Year is to people in your country trained staff and excellent facilities, proved invaluable. Questions 29 and 30 shm 0 Id give you 2 If the dry cleaner loses an item belonging to you, they Would you like to your writing with others and hear their constructive Write ONE WORD ONLY for each answer. ever forgotten to pay a [Why/Why not?] •10 Have you You can get feedback on your own work from other members of this group. C parenting skills custome 0 say what they need to. Respond with phrases such as ,‘ Hmm ’,' I see ’, the may need a regular check by an 17 … su 0 prised to hear about the job market? 22•eggs, What were Hugo and Chantal 23 ·······…·· which unfortunately proved to be 35rare … ………·…………............ . However, this instructions tests that should bewere adhered to p surviving, 0 ior to using the equipment. Certain Cha IIto in 1660, while storks but parliament debated putting if0 lesthe dfor 0how ycaused cleaning company has a your sign saying they aren ’t their responsible for items Problems byYear elephant overp 0Have pulati 0cheaper? n country money buy completely new one. be any safe breeding locally. A itAn thought there might not suggestions to improve it? you got aplaces book inside you but need • Even Is there anything do to make bills [Why/Why not?] and 'Tell me mo e'you .aNew Then be quiet. As the customer expresses annoyance yet sees • describe is celebrated in your enterp0for 0how isecould arising from success in other countries the argument. Write at least 250 types of machine 0 y,fowords. such as cranes, must be inspected by a qualified engineer on a by R was This group focuses on stories belonging to just one genre. an unde 0 standing of food and diet D greater effort into destroying them entirely for fear they might inspire republicanism. not surprising 0 such young storks. Naturalists believe they are likely to breed be. A It has become more competitive than it used to sto 0 k populations have suffered from the draining of wetlands E Across Europe, as left with them, this isn ’ t necessarily true. They can ’ t opt out of this responsibility just Choose TWO letters, A-E. B it worried whether they would survive BThe 0 itain customer long enough. the inspiration to get started? Build you relax. 0 in confidence to begin fo to 0 mulating you are not reacting, he or she will begin to needs do this before Lift plans • greater competition, causing hunger for elephants Listen well Use short phrases in reply. cannot recognise a 3six-monthly If you the receipt for aindamaged item, the company should refund thebeen amount basis. • Today, explain you like about New Year celebrations in your fohave 0what tunately, that notion has disappeared and the stork 0and etainscountry its has association sto 0insect-rich ks will inspire range ofmeadows, emotions actions iiThere The that B ishope more variety than they had 0native ealised. disappearance of pastures and their loss Working at Milo’s Restaurants putting up a sign. Cand itfor was unsure that they actually aregular species. PART 2able ideas sto 0 by ylines and characters at aour workshops. Open to all - felt in the future. being to hear your solution. 12successfully Work produced members ofitwere this group will be available to……… the public. E retail experience you originally paid for it. … ……….... until 25 ca 0 ds given to celebrate the a 0 rival of a new child, as a the with new life, appearing on ·0 elevant to cranes Some of............... it are more thanpark ........................ inSëects the •Cbeginne damage to 31 few years ago, a wtea 0 exciting 0 ful prdo old woman in Chantal a village in Belarus showed me Ddeeply. itSuppo had too many other toothers. suppo Tÿ others Which TWO pieces of retail information Hugo and agree would be useful? 0A s areas and established iters. T from some O worthy 0problem, ganisations but not from iii As soon as you realise there ’ s a contact them and explain the situation. They Benefits c 0 anes, a formal lift plan must be prepared. Lift plans are a For operations that use calm . 13 This group doesn ’t read write either poetthe Sé or fiction. bird car Séing awere in aorin sling held infor its beak. Fbaby abred good memory nest on her roof, empty of sto 0 ksfor first timehave in living memo Sé. her Where ABCDE .............................................. and, arriving in’side, the storks UK, two storks 36 ..... be possible to get support your from aafter dry cleaners trade 4These Itatused may When the customer calmed down and feels you heard his or start Write least 150 words. car that Sé out 18 for any risks •Describe to establish and some fcompensation 0 od has or drink that yfashion 0possible u......................................................... learned t 0 don You will have toyou. talk might offer you straight away. they t,will you should ask them to 23 Hugo Chantal agree the speaker ’complaint sIfdangers message type ofhave 0transl isk and assessment, whereby the of’was the operation are carefully the reasons people return items Get the facts Ask questions and begin a start to trust 0 cati 0 n pr 0 cess The been reintroduced, they are greeted with great happiness and some historical iv Finding new types of habitat C BWhat 00 1questions. ks......... for now 40 has been one effect of stork reintroductions in Europe? • ........……............ provided for all staff association. asking Be careful not to give scripted replies but use this as an opportunity 14were Thiskept group would suit someone who thinks they could write a book. G a good level of fitness for several years together with a few fully mature storks and some fellow prepare. either cove 0 the cost of repairing the item or to pay for a replacement (if it can ’ t be to about the topic for one calculated, and control measures are identified and put in place. Before any lift how much time people towas shop for clothes So, after such a long absence, therebe great excitement when in nests April of thisTo year B • start proper conversation. stork festivals have been restored . The Spanish erect poles for along their a 19 ........ ..…··……·…... ........... .......... .have can consulted during a 'Tool Box Talk ’ A unfair to them at times. a genuine conversation, building a 0 elationship of trust with your customer. help You do NOT need todesigns write any add 0 esses. suitable group of elephants from the 32’each ..... .......... ...............… was on the second and fourth Mondays of in members' vameet Opposition from the general public repaired). tomonth two minutes. You •• IfWe 2 .……......………...... during weekdays atsticks Milo Screw Restaurants Ayou Athe variety of measures have been taken to create nesting sites. proceeds, plan should be talked over the lifting during what is often fashion people want but can ’same t all find ’.............. re offered too little compensation, you can request a free repo eö from an anests 5Suggest juveniles before being at Knepp. Itwith appears that other storks are developing a pair of white stoand 0 ksreleased built an untidy nest of in the top branches of a huge moto 0 ways, in Alsace householders install cartwheels for sto 0 ks to build You sh 0 uld say: action B hard for them to follow. Be sure of your company ’ s may well make a verbal youhomes. undeselected 0 stand thehave situation, get as many details assome possible. group isbeen open tofashion men and who enjoy discussing the The one minute to have majo roads Sussex. . them Changes to the of refer oak 0B edon to as a or 'Tool Box Talk ’(made TBT). This isroutes an important oppo T0 unity for to ask the best of for buying independent Oof 0time ganisation. in the middle of our rewilding project atwomen Knepp Estate in West Drone Preventing accidents with heavy loads their .the During cold snap inamidnight Bulgaria last March, villagers even gave white what fA 00 droofs drink y ..........….............................. 0year u provided learned t 0their prepare in times vi sign hope of 37 ....................….......….....................… to new home. One left Knepp for a year, only sense If they have to pay cost replacing damaged or lost item, the maximum they ’ re indust 0adifficult y.of of the 26 on 27 ............... •Cthemes 3critical .......…................................. afte「 Begin your letter as follows: and issues found in science fiction novels. Our books a 0weather. ewhat usually think about you C Special shelters have been made to protect the birds in bad questions about their 0 ole in the operation. the most popular fashion sizes • vets and park staff made use of 33 ...............…………….........…. to help guide the footage, taken before the pair started sitting on them, showed three large eggs. The storks access to their homes. when and where y 0 u learned t 0 prepare this of voluntary w 0 rk Area obliged too _Ïof er with you is the of the item when it was left with them, notfiction, what complaints. in future. the situation and let the know what you going to do ’ttoit Take 6•to Most people who take avalue case about acustomer dry-cleaning toare court are satisfied flyWhat back to be the group again. those written from the 1960s onwards and include feminist science use objects such as 20 ........……………··……·….... totocompany make the load doesn adisappointing. 0 sure e eö going to say. You vii Creatures which both joy and opposition Dcharge Some people have strengthened their roofs suppo the birds' weight. 24 do Hugo and Chantal cplain 0 iticise about their school careers advice? fact that they were infe 0new. tile represent and did not hatch was not too The pair elephants into an open how you learned to prepare this would cost to replace as You ’ II probably be asked to provide evidence of how Pers。n specificati 。n solve the p 0 oblem. One thing to keep in mind is that you shm 0 Id know what you can and Dear. with the outcome. 0 omance. around, there are some cyberpunk anda 0scientific pass over anyone ’sbeing head can make some notes 16 Fundraising e moved p 0 actical things that should When heavy loads fou 0 years old, and storks can live to ove 0 thi rty, with their first attempts to are only F A driving motivation behind the project in the UK is the aspiration that the sto 0 ksa much it originally cost for example, a receipt. The dry cleaner can then offer you viii Sto 0 ks causing delight and the revival of public events cannot do within the of the business you work fo 0. The cost could be minimal N •done elephants immobilised with tranquilisers Aexplain when theFirstly, advice and hbe 0they wprepared ywere 0received u policy felt about learning to prepare to help you if you wish . be to prevent accidents. if a load needs to be moved where workers or • must to work well in a team breed often failing. Prospects for next year are encouraging. These young storks an item was lost O 0 damaged nine months ago, you can still take the dry cleaner 717 If return will spark feelings of empathy and affection from townspeople who see their •D appoint a 21 ......................................................... to give verbal di 0 ections to the crane driver reduced amount depending on the condition of the item you ’ II have to negotiate Litter collection maybe a simple upgrade on the customer ’ s next purchase or a small gift certificate. Athe B how much advice was given Readers' book group this f 00 -d 0of r the drink. members public to are present, the area must have barriers or other means toin .. .... . this process had to be completed quickly to reduce 34 are part of a project return the species to Britain, inspired by reintroductions to court. nests on rooftops. They might also encourage the public to feel worried about cost with them. simple gesture like this could resl 0 It in a word-of-mouth recommendation to others, while •C‘ Playmates must care about maintaining a 0high standard ofit4is who gave the advice ensure no one is allowed tomore walk ’area undeo _Ï reached the load while Secondly, someone 18 This iswider an open for parents at the library, andmoving. toddlers are welcome to European count 0equipment iesgroup that than their target. Imported Poland, the where they fly toto feed on earthworms, grasshoppers and frogs. Sec 0 ndary lifting (chains, slings, etc.) elephants had to be turned on their 35 ……·” ………………..... tofrom avoid damage making a promise you cannot commit will only set you back. 28 Section A If the dry cleaner is part of a national chain, you could get in touch with the customer called a banksman should always be used when moving heavy loads by crane. As a come along and play in the children ’ s library while the meeting is taking place. they have spent the best pa eö of three years in a six-acre pen with a group of other • must have a qualification in 5 ....... . 25 When discussing theirbe future, Hugo and Chantal on urban communities White storks could that charismatic speciesdisagree that connects to their lungs 19 Story club PART 3 •29 more likely to cause 22 ..... . services department of their head office and make the complaint to them directly. crane driver often cannot see the load, especially during touch-down, this person tells The group reads mainly fiction of different genres. Books are supplied by the Section Bwith juveniles and several injured, non-flyingCertainly, adults, also fromonce Poland. Other directly landscape restoration. people loved thembirds here.have The Aor which is the best career in fashion. elephants ’ong 36 ...............…………................ had toyears be monito 0 edyoung constantly him which way towelcome move it.to Fi name 0 her st- aid 20 library. Anyone is have a look at ou 0 website to see what the book st 0 loyalty the site. Two ago, a bird from Knepp already shown of our local village, Sto 0 rington , was originally ‘ Estorcheton ’ or ‘ home of the Discussion topics: If the dry cleaner refusesato compensate you or they offer you too little, try the 30 Cto choose BisSection when career in fashion. for the next meeting. flew across the Channel to France and, this summer ÿ0 eturned to its companions. sto 0 ks' . The public response has been overwhelming, with crowds coming to see - tracking devices fitted intofashion the matriarchs following steps: they would likewere a career .to fail. However, it is all too easy to It y 0 31 ungisC people and 00 machinery king free veSection Séwhy unusual such as cranes D cfor white storks flying in England for the first time in hundreds of years, and private N data including the size of their tusks and 37 ........................................... was taken the importance ofofthe seconda Sé equipment.introduction This refers to those items that b 00 k ofclub Eignore The In the face reports unrelenting ecological loss (the UNasestimates a million C landowners queueing up to o NÔ er more sites. 26 How does Hugo feel about being an unpaid assistant? If the dry cleaner is a member of a trade association such the UK Fashion and • Example questions: Section E 32 arespecies attached between the mechanical lifting machine and the load that is being lifted. are on members the of globally), the stork return is be refreshing •kinds were taken by truck their reserve Eve elephants Sé month ofextinction this group read new a fabulous business book which is then Association, you can pass your complaint towhite them and’ sthey may able to WhatTextile of things canbrink children learn totocook? ASection He isFrealistic about the Chains, slings, shackles andstork rigging areBritain all examples of seconda Sé lifting action equipment, news. Asflight thousands ofpractice. people demonstrate about thepractical growing ofofthe white over the ’ triumph of ove crisis 0 with The discussed we meet. At our you H have the chance toclimate network help you. Do33 you think it tens is when important for children tomeetings learn toiscook? and iseco-anxiety perhaps surprising note most Bit bureaucracy, He feels the p 0 actice0 us, dishonest. 0 Wildlife ies occurPark due to faults or Featuring weaknesses restoration important. and besets these Advantages f transl catito is 0 and n atthat Nkh 0 tak inju 0of self-interest negativity. other members - all should like-minded businesswomen -orinataare relaxed environment. atta home school? Do you think young0 people learnglimpses to cook in these items. It C He thinks others want to change the practice. is essential that a six-monthly visual inspection is carried out to ensure storks in BBC television ’stoSpringwatch into June, the ecologist Chris Packham will be lots of ideasopportunities discuss, as well aslook refreshments and lotsproduce of fun! a • the You could get an organisation at your issue and .. ……·…independent -…… • There 38no there are signs of wear or damage to the slings and shackles. intelligent, progressive and practical'. described the but thisproject could as be‘ imaginative, expensive (often around £100). w 0 rkingreport, as a chef • a reduction in the number of poache 0 s and 39 .......……·· F Poetry writing group Example questions: D If you And yet its path the UK has unhappy not been with smooth. Support from the to options abovein and are still the18outcome, you could • A ’ ve antried example ofrestoration that other pa 0 ks can12 follow writing foconservation 0 young poets aged between and at the library. You How conservation enjoyable dogroup you think it would be to work as a professional chef? bodies has been surprisingly difficult to obtain; some were hardtakewill you explo 0 case 0 etohow court. There ’s aup time limit for going toand cou your 0 t - from when you took to power your imagination, poems will be •skillsan increase inown 40need ....… ……······… …….... as a contributor GDP What does person to be awhile great chef? initiatives, others simplytoreluctant to stick their thepressed item towith theaintheir dry cleaner, you have up to sixgroup yeawere 0 s . meets displayed the library and online. The fortnightly ondoubts Saturdays what ordinary people cook? How necks much influence do celebrity/TV chefs of have out. In addition the committee the on Sussex Wildlife Trust raised from 12 p.m. to 2 p.m. The group is currently full but anyone interested is welcome to join the membership waiting list. Së qu J¹ qJVnu 12 21 25 24 22 26 27 16 •[ 17 1'1 p. 1231 l@l p. 106jI 1 31 15 2832 0 p. 1241 ÿ<•ê 13 18 14 !’ÿ\˜Þ p. p.124 131 29 20 I13 19 !’ I '3 VÚ p. 123\ 1231 I •ê p.104[ p. 10s1 . . . . . • VÞ ,• . . . . • • • E Test Test Test1111 Test Test 1111 Test Test Test Reading Reading Reading Listening Listening Reading Questions 23-27 Questions Questions 16-10 ¹16-20 22 and answer Questions 23-27. Read the text below 34-37 about the storkand ever having been a27British bird. hundreds They also had of concerns that Questions Questions 1-7 PART 4 Questions 38-40 31-40 White storks back in Britain after years SECTION 3Questions Questions 2¹ 8-14. Read the below answer Questions Questions 8-14 PART 3text Questions 21-30 ElD.Mm Vú WRITING TASK 2 Questions 27 and 28 ~ SECTION 2 Questions 1G ¹ 40 Emmmll Test 2 English-bred birds would migrate across the Channel, and feared that their messy Complete the table below. What does the speaker suggest would be helpful forto of the areas of Complete notes the below. nests and closeness to humans would cause aeach hazard rubbish falling down Complete the table below. Do the following agree with information given in- the text on page 16? Read the text pages 25 and 26 and answer Questions 28-40. Choose correct letter, A, B, C or D. Complete the notes The text on page 18 has six paragraphs, A-F. beautiful birds could be about become afollowing feature Questions 2These Nsummary ÿ on 26statements You should spend about 40 minutes onthe this task. Dealing with customer complaints Read the text below and answer Questions 15-22. Choose TWO letters, A-E. Groups for readers and writers voluntary work? people ’s chimneys. of the British landscape again PART 1ONE SECTION 1your 1-14 Choose WRITING TASK 1Questions WORD ONLY from theVÞVÞ text for each answer. Choose NO MORE THAN WORDS from the text forsheet. each answe º omn t reason. ONE WORD ONLY text each answer. answeκ Write ONE WORD AND/OR A NUMBER Write the correct letter infor boxes 38-40 on your In boxes on answer write 28-33 ONE WORD ONLY each answe º for Write Which paragraph the following? Choose the correct letter, ATWO ,from Bsheet, or C. Write about the following topic: When a1-7 customer complains, itthe is usually for a answer good Herejob? are some strategies Which TWO did the speaker admit she made in her first AQuestions Teenvisi 0mistakes n mentions Mechanical lifting equipment A-G,What next makes to ChooseSoFIVE from the box and writemanaged the correct letter, howanswers has handle the reintroduction project to get going? it in ABCDE that will help you a customer complaint in a smooth and professional manner. Write your answers in record boxes 23-27 onof your answer sheet. The examiner asks you about yourself, your home, work or studies and other Read the text below and Questions 1-7. You should spend about 20answer minutes this task. AWrite The last definitive of a pair white storks successfully breeding in Britain Questions 16-20. This is a reading group for teens aged 12-16 which meets on the last Thursday your answers 15-22 being dishonest to her employe 0 in boxes 34-37 on your answer sheet. some ways special is that it has had to rely on private individuals actually building 38 In Section A, we learn that in the past people thought white storks if the statement agrees with the information TRUE The text on pages 25 and 26 has six sections, A-F . Write the correct Jette ]ç A-F. ÿ v„ boxes 8-14 onResp。nsibilities your answer sheet. familiar topics. Talk 0friendly nSt j 0Giles bsto lifting in fashi 0ineverybody nthe design Pay and conditi。ns L。cati。n J。b title If some precautions are taken, equipment that is at essential for construction insimple 1416, from athat nest Cathedral Edinburgh. No one knows why was of the month. We areit aon group, with keen to talk about paying too much attention how she looked the introduction pens themselves and feeding birds their own The Elephant translocation FALSE if the statement contradicts the information Somepe 0 pie say is better to work for akeep large company than aexpense. small one. include PART 1 Questions 1-10 in mind that the issue is not When a customer presents yousnow with aand complaint, A represented the deep cold days of winter. and engineering projects can be used safely. Forklift trucks, lifting trolleys, mobile and Strategies for dealing with cust 0 mer c 0 mplaints storks disappeared from our shores. They often featured on the menus of medieval what we ’ ve enjoyed 0 eading recently and make suggestions on what we expecting to become well known expe 0 tise of tiny yet determined conservation charities such as the Roy Dennis What to do if your clothes have been lost or Choose the correct heading for each section from the list of headings below. NOT GIVEN if there is no information on this EXAMPLE NB ³ ou may use any Jetter more than once. 21 What problem did Chantal have at the start of the talk? personal. Aiming to win the conf supe「visor 0 ontation accomplishes nothing. He or she has usually 6Lifixed ....... ... .... Street sala「y Starting Breakfast Checking portions, Your English-speaking friend has asked for yourmight help with aand college project Bcranes had the power to ensure that babies were born safely. things volunteers 0NÔer Obanquets ingshould equipment and all their parts are classed as lifting so might, quite simply, have consumed them all. But there could be awe read We are massive fans of action, fantasy adventure but trying to earn aHelpful lot of money Wildlife Project to reintroduce white storks at Knepp Estate N not for the successful reintroductions of ospreys Reas 0purchase ns f 0Foundation r we overp 0appr pulati 0meet n at Majete Nati 0 nal equipment. Park Do you agree or Strategy ynext. 0that urdisagree? 0responsible ach The cust 0 mer ... Questions 1-5 made a did their expectations a product, service, or a etc. a「e cor「ect 8 £ ... ......... ...maybe pe「 damaged by a dry cleaner he/she is doing about celebrating New Year in different countries. C were a speciality that only the ve 0 y rich were allowed to eat. Paying bills A Her view of the speaker was blocked. Sto 0client ks ideas are a 0 riving the like end ofread. winter, nesting more ominous reason. try to include a mix of genres inmigrants our choices. openly disliking her and white-tailed eagles to Britain has been ve 0after y ol would welcome. And the support of Write the correct number. viii, in boxes 28-33 on your answer sheet. 8Stay Members of this group share fo 0 the books they to A experience on stage • must be manufactured well, e.g. , have a 15 ......................…...............…............. on it combination of the two. A worker who remains in cont 0 of thei 0 emotions deals from a calm hour Remember itempty is not a direct usually had anti-poaching laws •equipment strict enforcement ifthey the 0have e s a 1All on Dry cleaners are generally responsible for items left with them, even DCotswold might be used to encourage people to get rid of the monarchy. prope of 0this ly constructed. used for lifting or moving heavy loads should be B was unable toof find anobserved seat. and happily associating with humans, and because sprooftops 0 ing,She two white storks were nesting at Knepp Estate, putting Wildlife Park, which quarantined the original Polish birds and continues to • Last What kinds of bills do you have to pay? Complete the notes below. position of strength .any sure Making attack you. ..... f … …·…… ..... them. that Write letter to your friend. In your letter Dry cleaners legally required toinclude take 0 join easonable care ofpresent. anything left with sign saying the opposite. 9BFor Itlong isn Give reasons for your answer and any relevant examples 0to om your ’a tbeen possible for new members to this group at24 example, equipment bearing CE mark has been constructed international B original, ideas C The students next to on her were talking. writing worksh 0new ps a Creative may need to undergo 16 .............................…………................ before use aare symbol of hope and new life. Yet their association with rebiusing 0 th own also manage and cover the costs of the captive-breeding programme its own well• successful breeding • •34 How do you usually pay your bi l s N in cash or by another method? [Why?] ........………··…………·… together high upwas a unwilling large oaktotree. The female laid three 7in ............... iswere Start work atinbecause not fulfilled. Do not tifSé to that You can claim compensation your belongings arestandards damaged or lost while their care. 39 Thehow Sussex Wildlife Trust committee support the storks knowledge orimportant experience. standards. In addition, equipment meets these will have documented List ofhas Headings ofbill? rebellion . Shortly after the restoration ofenough King meant they became ashare symbol •Let say New Year is toto. people in your country trained staff and excellent facilities, proved invaluable. 29 and 30 shm hear 0 Idof give you 2•Questions IfWould the dry cleaner loses an item belonging to you, they you like to your writing with others and their constructive Write ONE WORD ONLY for each answer. ever forgotten to pay a [Why/Why not?] •10 Have you You can get feedback on your own work from other members this group. C parenting skills custome 0 say what they need Respond with phrases such as ,‘ Hmm ’,' I see ’, the 5.30 a.m. may need a regular check by an 17 … clean su 0 prised to hear about the job market? 22 What were Hugo and Chantal 23 should ·······…·· to eggs, which unfortunately proved be 35rare … ………·…………............ . However, this instructions tests that bewere adhered to p surviving, 0 ior to using the equipment. Certain Cha IIto in 1660, while storks but parliament debated putting if0 lesthe dfor 0how ycaused cleaning company has a your sign saying they aren ’t their responsible for items Problems by elephant overp 0 pulati 0 n money buy aNew completely new one. be any safe breeding places locally. A itAn thought there might not suggestions for how to improve it? Have you got a book inside you but need • Even Is there anything you could do to make bills cheaper? [Why/Why not?] and 'Tell me mo 0 e' . Then be quiet. As the customer expresses annoyance yet sees • describe Year is celebrated in your country enterp 0 ise arising from success in other countries thestories argument. sala「y £23,000 Annual Road Junior chef Supporting senior Write at least 250 words. types of machine 0 y, such as cranes, must be inspected by a qualified engineer on a by RCity This group focuses on belonging to just one genre. an unde 0 standing of food and diet D greater effort into destroying them entirely for fear they might inspire republicanism. was not surprising fo 0 such young storks. Naturalists believe they are likely to breed be. A It has become more competitive than it used to sto 0 k populations have suffered from the draining of wetlands E Across Europe, as left with them, this isn ’ t necessarily true. They can ’ t opt out of this responsibility Choose TWO letters, A-E. B it worried whether they would survive in B 0 itain long enough. the inspiration to get started? Build you 0 confidence to begin fo 0 mulating you are not reacting, he orshort she will begin tochefs relax. The customer needs to do this just before Lift plans •explain greater competition, causing hunger for elephants well Use phrases in reply. cannot recognise a 3Listen If you have the receipt for a damaged item, the company should refund the amount six-monthly basis. •putting what you like about New Year celebrations in your country Today, fo 0 tunately, that notion has disappeared and the stork 0 etains its association stoof they 0insect-rich ks inspire range ofmeadows, emotions and actions iiThere The that Bideas ishope more variety inofwill itwere than they had 0native ealised. disappearance pastures and their loss has been Working at Milo’s Restaurants upitfor ato Cand was unsure that actually aregular species. PART 2able sto 0 by ylines and characters at aour workshops. Open to - felt insign. the future. being hear your solution. 12successfully Work produced members this group will be available to the public. E retail experience No work onchild, a alluntil you originally paid for it. …new ……….... 25 caa 0tea ds exciting given to celebrate the a 0 rival……… of a as a the with new life, appearing on ·0 elevant to cranes C Some areas of it are more than others. 31 ............... ........................ in the park • damage to deeply. A few years ago, 0 ful old woman in a village in Belarus showed me D TWO had too many other Sëects tonot suppo Tÿ others Which pieces of retail information Hugo and Chantal agree would be useful? beginne 0 s and established 0 iters. prdo T from O worthy 0w ganisations but from iii asitSuppo AsThis soon you realise there ’write smemory a problem, them and explain the situation. Maintaining stock 10 .... ..... ...... once a Benefits c some 0a anes, a formal liftcontact plan must be prepared. Lift plans are a They For operations that use calm . memo 13 group doesn ’ t read or either poet Sé or fiction. bird car Séing a baby in sling held in its beak. F a good nest on her roof, empty of sto 0 ks for the first time in living Sé. Where storks ABCDE .............................................. and, after arriving in’side, the UK, two storks werehas bred in support 36 ..... be possible to get for your complaint from a dry cleaners trade 4These It may When the customer calmed down and feels you have heard his or her start Write at least 150 words. car Sé out 18 ......................................................... for any risks •Describe used to establish and some f 0 od or drink that y 0 u learned t 0 You will have to talk might offer you compensation straight away. If they don ’ t, you should ask them to 23 Hugo and Chantal agree that the speaker ’ s message was and organising month type ofhave 0transl isk the assessment, the possible dangers of will the operation are carefully reasons people return fashion items Get the facts Ask questions and begin awith start to as trust you. 0........……............ cati 0Be none pr types 0whereby cess been reintroduced, they are greeted great happiness and historical Finding new of C BWhat 00iv ks......... for now 40 has been effect ofhabitat stork reintroductions inwrite Europe? •The 1questions. provided for staff association. asking not to give scripted replies but use this ansome opportunity 14 This group would suit someone who thinks they could a book. G acareful good level of fitness kept for several years together with aall few fully mature storks and some fellow prepare. either cove 0such the cost of repairing the item or to pay for a replacement (if it can ’ t year be to about the topic for one 9 ... calculated, and control measures are identified and put in place. Before any liftthis how much time people have to shop for clothes So, after a long absence, there was great excitement when in April of B were proper conversation. stork festivals have been restored . The Spanish erect poles for nests along their • a 19 ........ ..…··……·…... ........... .......... . can be consulted during a 'Tool Box Talk ’ A unfair to them at times. start a genuine conversation, building a 0 elationship of trust with your customer. To help You do NOT need to write any add 0 esses. • a suitable group of elephants from the same 32 ..... .......... ...............… was We meet on the second and fourth Mondays of each month in members' v of Opposition from the general public repaired). toa two minutes. 2 .……......………...... during weekdays atsticks Milo ’other Screw Restaurants Ayou Athe variety of measures have been taken to create nesting proceeds, plan should be talked over the lifting during what is often fashion designs people want but can ’install t all find ’.............. re offered too compensation, you can request free repo from an anests 5Suggest juveniles before being at Knepp. Itwith appears that storks are a• Ifpair sto 0 ksreleased built an untidy nest of in the top branches ofa aYou huge moto 0white ways, and inlittle Alsace householders cartwheels forsites. sto 0developing kseö to build You shunde 0 action uld say: hard for them to follow. Be sure of your company ’ s may well make verbal youBhomes. 0 stand the situation, get as many details as possible. selected group isbeen open tofashion men and who oppo enjoy discussing the The one minute to have majo roads Sussex. . them Changes to the oflast some refer oak 0B edon to as a or 'Tool Box Talk ’(made TBT). This isroutes an important T0 unity for to ask the best of for buying independent Oof 0time ganisation. in the middle of our project atwomen Knepp Estate in West Drone Preventing accidents with heavy loads their .have During cold snap in0 amidnight Bulgaria March, villagers even gave white what fA 00 droofs drink y ..........….............................. 0year u provided learned t 0their prepare inrewilding times vi sign hope of 37 ....................….......….....................… to new home. One left Knepp a year, only sense If they have to pay the cost replacing damaged or lost item, thea for maximum they ’ re indust 0adifficult y.of of the 26 on 27 ............... •Cthemes 3critical .......…................................. afte Begin your letter as follows: and issues found in science fiction novels. Our books 0 e usually think about what you C Special shelters have been made to protect the birds in bad weather. questions about their 0 ole in the operation. the most popular fashion sizes • vets and park staff made use of 33 ...............…………….........…. to help guide the footage, taken before the pair started sitting on them, showed three large eggs. The storks access to homes. when and where ytheir 0wu0 learned t 0the prepare this of voluntary rkvalue Area obliged too _Ï er you is the of item when it was left with them, not what it complaints. in future. of the situation and let the customer know what you are going to do to Take charge 6•to flyMost people who take a ........……………··……·….... case about a dry-cleaning tothe court are satisfied back to be with the group again. those written from the 1960s onwards and include feminist science fiction, use objects such as 20 totocompany make load doesn ’t adisappointing. 0 sure e eö going to say. You Creatures which both joy and opposition Dvii Some people have strengthened their roofs suppo the birds' weight. 24 What do Hugo and Chantal cplain 0 iticise about their school careers advice? fact that they were infe 0new. tile represent and did not hatch was not too The elephants into an open how you learned to prepare this would cost to replace as You ’ II probably be asked to provide evidence ofpair how Pers 0 n specificati 0 n solve the p 0 oblem. One thing to keep in mind is that you shm 0 Id know what you can and Dear. with the outcome. 0 omance. around, there are some cyberpunk anda 0scientific pass over anyone ’sbeing head can make some notes 16 Fundraising eold, moved p 0 actical things thatsto should When heavy fou loads 0 ksmotivation yearscausing and storks can live ove 0 dry thirty,is cleaner with their first attempts to Fare Aonly driving behind the project intothe UK the aspiration that the 0 ksa much it originally cost for example, a receipt. The can then offer you viii Sto 0 delight and the revival of public events cannot do within the policy of the business you work fo 0. The cost could be minimal N • elephants were immobilised with tranquilisers A when they received the advice and explain hbe 0 wprepared y 0accidents. u feltto about learning to prepare to help youyoung if workers you wish . be breed to prevent Firstly, ifinamonths needs to be moved where or •done must work well aload often failing. for next year are encouraging. storks an item was lostProspects O 0 damaged nine ago, you can still the dry cleaner 717 IfLitter return will spark feelings empathy and affection townspeople who see their •this appoint adrink. 21 ......................................................... to’team verbal difrom 0 ections to the crane driver reduced amount depending onof the condition of the item - or you ’small II take have to negotiate collection maybe a simple upgrade on the customer s give next purchase aThese gift certificate. Athe B how much advice was given D Readers' book group f 00 d 0 r members of the public are present, the area must have barriers or other means to .. .... . this process had to be completed quickly to reduce 34 are part of a project to return the species to Britain, inspired by reintroductions in to court. nests on rooftops. They might also encourage the public to feel worried about cost with them. simple gesture like this could resl 0 I t in a word-of-mouth recommendation to others, while •C‘ Playmates must care about maintaining a 0high standard ofit4is moving. Secondly, someone who gave the advice ensure no one is allowed tofor walk ’area undeo _Ï reached the load while 18 an open parents at the library, and Imported toddlerstofrom are welcome to European count 0equipment iesgroup that than their target. Poland, the where they fly toto feed on earthworms, and frogs. Sec 0This ndary lifting (chains, slings, etc.) - aiswider elephants had to more be turned on their 35 ……·” ………………..... avoid damage making promise you cannot commit will only set you back.grasshoppers 28 Section A If the dry cleaner is part of a national chain, you could get in touch with the customer called a banksman should always be used when moving heavy loads by crane. As a come along play inpathat the children ’sChantal library while the meeting is communities taking place. they have spent best eö ofcharismatic three in a six-acre pen withurban a group of other •When must haveand athe qualification in 5 .......and .years 25 discussing their future, Hugo disagree on White storks could be species that connects to their lungs 19 Story club PART 3 •29 more likely to cause 22 ..... . services department of their head office and make the complaint to them directly. crane driver often cannot see the load, especially during touch-down, this person tells The group reads mainly fiction of different genres. areOther supplied by the Section Bwith juveniles and several injured, non-flying adults, also fromBooks Poland. have directly landscape restoration. Certainly, people once loved thembirds here. The Aor which is the best career in fashion. elephants ’ 36 ...............…………................ had to be monito 0 edyoung constantly him which way to move it. Fi name 0 her st- aid 20 library. Anyone is welcome have a look at ou 0 website to see what the book st 0 ong loyalty to the site. Two years ago, a bird from Knepp already shown of ourrefuses local village, Sto 0 rington , was ’ ortry ‘ home Discussion topics: If the dry cleaner compensate you or originally they offer‘ Estorcheton you too little, the of the 30 Cto choose atocareer BisSection when in fashion. for the next meeting. flew across the Channel to France and, this summer ÿ0 eturnedwith crowds to its companions. sto 0 ks' . The public response has been overwhelming, coming to see tracking devices were fitted to the matriarchs following steps: they would like a career in fashion .to fail. However, it is all too easy to It y 0 31 ungisC people and 00 machinery king free veSection Séwhy unusual such as cranes D cfor white storks flying in England for the first time in hundreds of years, and private N b 00 data including size of their tusks and 37 ........................................... was taken the importance of the the seconda Sé equipment. This refers to those items that k ofclub Eignore The the face reports unrelenting ecological loss (the UNasestimates a million C26 landowners queueing up to of o NÔ more introduction sites. does Hugo feel about being unpaid assistant? IfHow the dry cleaner is a of member aeran trade association such the UK Fashion and • In Example questions: Section E 32 are• attached between the mechanical lifting machine and the load that is is being lifted. are on members the of globally), the stork return refreshing were taken by truck their reserve Eve elephants Sé month ofextinction this group read new a fabulous business book which is then Textile Association, you can pass your complaint towhite them and’ sthey may be able to Whatspecies kinds of things canbrink children learn totocook? ASection He is realistic about the practice. Chains, slings, shackles andstork rigging areBritain all examples of seconda Sé lifting action equipment, news. As tens of thousands of people demonstrate about the growing climate crisis of the white over is the triumph of practical ove 0 The flight F 33 discussed when we meet. At our meetings you ’ H have the chance to network with help you. Do you think it is important for children to learn to cook? and iseco-anxiety perhaps surprising note most Bit bureaucracy, He feels the p 0 actice0 us, dishonest. 0 Wildlife ies occurPark due to faults or Featuring weaknesses restoration important. and besets these Advantages f transl catito is 0 and n atthat Nkh 0 tak inju 0of self-interest negativity. other members - all should like-minded businesswomen -orinataare relaxed environment. atta home school? Do you think young0 people learnglimpses to cook in these items. It C He thinks others want to change the practice. is essential that a six-monthly visual inspection is carried out to ensure storks in BBC television ’stoSpringwatch into June, the ecologist Chris Packham will be lots of ideasopportunities discuss, as well aslook refreshments and lotsproduce of fun! a • the You could get an independent organisation at your issue and .. ……·… -…… • There 38no there are signs of wear or damage to intelligent, the slings and shackles. progressive and practical'. described the but thisproject could as be‘ imaginative, expensive (often around £100). w 0 rkingreport, as a chef • a reduction in the number of poache 0 s and 39 .......……·· F Poetry writing group Example questions: D If you And yet its path the UK has unhappy not been with smooth. Support from the to options abovein and are still the18outcome, you could • A ’ ve antried example ofrestoration that other pa 0 ks can12 follow writing foconservation 0 young poets between and at the library. You How conservation enjoyable dogroup you think it would be to aged work as a professional chef? bodies has been surprisingly difficult to obtain; some were hardtakewill you explo 0 case 0 etohow court. There ’ s a time limit for going to cou 0 t from when you took to power up your imagination, and your poems will be •skillsan increase inown 40need ....… ……······… …….... as a contributor toreluctant GDP What does person to be awhile great chef? initiatives, others to stick their thepressed item towith thea their dry cleaner, you up to sixgroup yeawere 0 s . simplyfortnightly displayed the library andhave online. The ondoubts Saturdays whatmeets ordinary people cook? How necks much influence do celebrity/TV chefs of have out. Ininaddition the committee the on Sussex Wildlife Trust raised from 12 p.m. to 2 p.m. The group is currently full but anyone interested is welcome to join the membership waiting list. Së qu J¹ qJVnu 12 •[ '3 p. 123\ ÿ<•ê p.104[ 21 25 24 22 26 27 31 16 17 I '3 p. 125 I I 自 p. 108 1 33 1'1 p. 1231 l@l p. 106 1 15 32 28 !’ I 0 p. 1241 13 18 14 !’ÿ\˜Þ p. 124 131 jI 29 20 I13 p. 19 VÚ 1231 I •ê p. 10s1 . . . . . • VÞ ,• . . . . •• • • E Test Test Test Test Test 1111 Test Test 21111 Test Reading Reading Reading Listening Listening Reading Reading Questions 23-27 Questions 16-10 ¹16-20 22 and answer Questions 23-27. Read the text below Questions 34-37 about the stork ever having been a27British bird. hundreds They also had of concerns that Questions Questions 1-7 PART 4 Questions 38-40 31-40 White storks back in Britain after years SECTION 3Questions Questions 2¹ 8-14. Read the below and answer Questions Questions 8-14 PART Questions 11-20 PART 32text Questions 21-30 ElD.Mm Vú WRITING TASK 2 Questions 27 and 28 ~ SECTION 2 Questions 1G ¹ 40 Emmmll Test 2 E AHRM 产uwnu』 English-bred birds would migrate across the Channel, and feared that their messy Complete the table What does the speaker suggest would be helpful forto of the areas of Complete the notes below. below. nests and closeness to humans would cause aeach hazard rubbish falling down Complete the table Do the following agree with information given in- the text on page 16? Read the text pages 25 and 26 and answer Questions 28-40. Choose the correct letter, A, B, C or D. Complete the notes below. The text on page 18 has six paragraphs, A-F. Questions 11 and 12 beautiful birds could be about become afollowing feature Questions 2These Nsummary ÿ on 26statements You should spend about 40 minutes onthe this task. Dealing with customer complaints Read the text below and answer Questions 15-22. Choose TWO letters, A-E. Groups for readers and writers voluntary work? people ’s chimneys. of the British landscape again PART 1ONE SECTION 1your 1-14 Choose WRITING TASK 1Questions WORD ONLY from theVÞVÞ text for each answer. answe º NO MORE THAN WORDS from the text forsheet. omn t reason. ONE WORD ONLY text each answer. Choose answe º each Here Write ONE WORD AND/OR A NUMBER Write the correct letter infor boxes 38-40 on your In boxes 1-7 on answer write Questions 28-33 ONE WORD ONLY each answe º for Write Which paragraph the following? Choose the correct letter, ATWO ,from Bsheet, or C. Write about the following topic: Choose letters, A-E. When aTWO customer complains, itthe is usually for a answer good are some strategies Which TWO did the speaker admit she made in her first job? A Teenvisi 0mistakes n mentions Mechanical lifting equipment A-G, next makes to ChooseSoFIVE answers from the box and write the correct letter, how you has handle the reintroduction project managed to get and going? What it in ABCDE that will help aminutes customer complaint inwork asheet. smooth professional manner. Write your answers in boxes 23-27 on your answer The examiner asks you about yourself, your home, or studies and other Read the text below and answer Questions 1-7. You should spend about 20 this task. AWrite The last definitive record of a pair of white storks successfully breeding in Britain Questions 16-20. This is a reading group for teens aged 12-16 which meets on the last Thursday your answers in boxes 15-22 on your answer sheet. being dishonest to her employe 0 on 34-37 some ways special is that it has had to rely on private individuals actually building 38 In Section A, we learn that in the past people thought white storks if the statement agrees with the information TRUE The text on pages 25 and 26 has six sections, A-F . Resp 0 nsibilities Write the correct Jette ]ç A-F. ÿ v„ boxes 8-14 your answer sheet. WhatLare the0 nTWO main reasons site has 0been chosen for theand housing familiar Talk nSt jwhy 0Giles bstothis in fashi nthe design Pay conditi 0 ns 0 the cati Jattention 00bfriendly title If some precautions are taken, lifting equipment that is at essential for construction insimple 1416, athat nest Cathedral ineverybody Edinburgh. No one knows why was oftopics. month. We areit aon group, with keen to talk about paying too much how she looked the introduction pens themselves and feeding birds their own The Elephant translocation FALSE if the statement contradicts the information Somepe 0 pie from say is better to work for a large company than aexpense. small one. include PART 1 Questions 1-10 in mind that the issue is not When a customer presents you with a complaint, keep development? A represented the deep snow and cold days of winter. and engineering projects can be used safely. Forklift trucks, lifting trolleys, mobile and Strategies for dealing with cust 0 mer c 0 mplaints storks disappeared from our shores. They often featured on the menus of medieval what we ’ ve enjoyed 0 eading recently and make suggestions on what we expecting to become well known expe 0 tise of tiny yet determined conservation charities such as the Roy Dennis What to do if your clothes have been lost or the correct for each section from the portions, list nothing. of headings below. GIVEN ifChantal there is have no information on this EXAMPLE NB ³What ou NOT may use any Jetter more than once. 21 problem did at the start of the talk? personal. Aiming toheading win the conf 0 ontation accomplishes He or she has 6Choose ....... ... .... Street sala project 0 y usually Starting Breakfast supe 0 visor Checking Your English-speaking friend has asked for your help with aand college Bcranes had the power to ensure that babies were born safely. Helpful things volunteers might 0NÔer Lifixed Obanquets ingshould equipment and all their parts are classed as lifting equipment. so we might, quite simply, have consumed them all. But there could be awe read next. We are massive fans of action, fantasy adventure but It has suitable geographical features. trying to earn a lot of money Wildlife Project to reintroduce white storks at Knepp Estate Foundation N responsible for the successful reintroductions of ospreys Reas 0 ns f 0 r overp 0 pulati 0 n at Majete Nati 0 nal Park Do you agree or disagree? Strategy y 0 ur appr 0 ach The cust 0 mer ... Questions 1-5 made a ispurchase thatdamaged did not meet their expectations service, a etc. adry 0 were e different cor cleaner 0-allowed ect a product, 8 £eat. ... .........or ...maybe pe 0 by a he/she doing about celebrating New Year in countries. C were a speciality that only the ve 0 y rich to Paying bills A Her view of the speaker was blocked. Sto 0 ks are migrants a 0 riving after the end of winter, nesting more ominous reason. try toThere include a mix of genres instage our choices. openly disliking her client isthe easy access local facilities. and white-tailed eagles toto Britain has been ve 0 0y ol would welcome. And the support of a Write the correct number. viii, in boxes on your answer sheet. 8Stay Members ofmanufactured this group share ideas fo have 0- the28-33 books they like to read. A experience on • must be well, e.g. , a 15 ......................…...............…............. on it combination of two. A worker who remains in cont of thei 0 emotions deals from calm hour Remember it is not a direct usually had anti-poaching laws •equipment strict enforcement ifthey the 0have e s a 1All on Dry cleaners are generally responsible for items left with them, even DCotswold might be used to encourage people to getatrid of the monarchy. prope of 0this ly constructed. used for lifting or moving heavy loads should be B was unable toof find anobserved empty seat. and happily associating with humans, and because Itof has good connections with the airpo 「tthe sprooftops 0 ing,She two white storks were nesting Knepp Estate, putting Wildlife Park, which quarantined original Polish birds and continues to • Last What kinds ofare bills do you have toyour pay? Complete the notes position strength .below. sure Making attack on you. 24 ..... … …·…… ..... that Write a letter to your friend. In letter Dry cleaners legally required to take 0 easonable care of anything left with them. sign saying the opposite. 9B It isn Give reasons for your answer and include any relevant examples f 0 om your own ’ t possible for any new members to join this group at present. Forlong example, equipment bearing CE mark has been constructed to international B original, ideas C The students next to her were talking. writing worksh 0new ps a Creative • may need to undergo 16 .............................…………................ before use been a symbol of hope and new life. Yet their association with rebi 0 th also The land is of little agricultural value. manage and cover the costs of the captive-breeding programme using its own well• can breeding • 34 How dosuccessful you usually pay your biSé l s your N high inbelongings cash by another method? [Why?] ........………··…………·… together upwas a unwilling large oaktotree. The female laid three 7inor............... iswere Start work atinbecause not fulfilled. Do not tif to that You claim compensation are damaged or lost while their care. 39 The Sussex Wildlife Trust committee support the storks knowledge orimportant experience. standards. In addition, equipment meets these standards will have documented List ofhas Headings ofbill? rebellion . Shortly after the restoration ofenough King meant they became ashare symbol •Let say how New Year is to people in your country It will be convenient for workers. trained staff and excellent facilities, proved invaluable. Questions 29 and 30 shm 0 Id give you 2 If the dry cleaner loses an item belonging to you, they Would you like to your writing with others and hear their constructive Write ONE WORD ONLY for each answer. ever forgotten to pay a [Why/Why not?] •10 Have you You can get feedback on your own work from other members of this group. C parenting skills custome 0 say what they need to. Respond with phrases such as ,‘ Hmm ’,' I see ’, the 5.30 a.m. may need a regular check by an 17 … clean su 0 prised to hear about the job market? 22•eggs, What were Hugo and Chantal 23 ·······…·· which unfortunately proved to be 35rare … ………·…………............ . However, this instructions tests that should bewere adhered to p surviving, 0 ior to using the equipment. Certain Cha IIto in 1660, while storks but parliament debated putting if0 lesthe dfor 0how ycaused cleaning company has a your sign saying they aren ’t their responsible for items Problems byYear elephant overp 0Have pulati 0cheaper? n country money buy aNew completely new one. be any safe breeding locally. A itAn thought there might not suggestions for how to improve it? you got aplaces book inside you but need • Even Is there anything you could do to make bills [Why/Why not?] and 'Tell me mo 0 e' . Then be quiet. As the customer expresses annoyance yet sees • describe is celebrated in your enterp 0 ise arising from success in other countries the argument. sala 0 y £23,000 Annual Road Junior chef Supporting senior Write at least 250 types of machine 0 y,fowords. such as cranes, must be inspected by a qualified engineer on a by RCity This group focuses on stories belonging to just one genre. an unde 0 standing of food and diet D greater effort into destroying them entirely for fear they might inspire republicanism. was not surprising 0 such young storks. Naturalists believe they are likely to breed be. A It has become more competitive than it used to sto 0 k populations have suffered from the draining of wetlands E Across Europe, as left with them, this isn ’ t necessarily true. They can ’ t opt out of this responsibility just Choose TWO letters, A-E. B it worried whether they would survive BThe 0 itain customer long enough. the inspiration to get started? Build you relax. 0 in confidence to begin fo to 0 mulating you are not reacting, he or she will begin to needs do this before Lift plans • greater competition, causing hunger for elephants chefs Listen well Use short phrases in reply. cannot recognise a 3Questions If you have the receipt for a damaged item, the company should refund the amount six-monthly basis. • Today, explain you like New Year celebrations in your foitfor 0what tunately, that notion has disappeared and the stork 0and etainscountry its has association sto 0insect-rich ks inspire range ofmeadows, emotions actions iiThere The that B ishope more variety inofwill itwere than they had 0native ealised. disappearance ofabout pastures and their loss been Working at Milo’s Restaurants 13 and 14 putting up a sign. Cand was unsure that they actually aregular species. PART 2able ideas sto 0 by ylines and characters at aour workshops. Open to all - felt in the future. being to hear your solution. 12successfully Work produced members this group will be available to……… the public. E retail experience No work on a you originally paid for it. … ……….... until 25 ca 0 ds given to celebrate the a 0 rival of a new child, as a the with new life, appearing on ·0 elevant to cranes Some of............... it are more thanpark ........................ inSëects the •Cbeginne damage to 31 few years ago, a wtea 0 exciting 0 ful prdo old woman in Chantal a village in Belarus showed me Ddeeply. itSuppo had too many other toothers. suppo Tÿ others Which TWO pieces of retail information Hugo and agree would be useful? 0A s areas and established iters. T from some O worthy 0problem, ganisations but not from iii As soon as you realise there ’ s a contact them and explain the situation. They Maintaining stock 10 .... ..... ...... once a Benefits c 0 anes, a formal lift plan must be prepared. Lift plans are a For operations that use calm . 13 This group doesn ’t A-E. read write either poetthe Sé or fiction. bird carTWO Séing awere in aorin sling held infor its beak. Fbaby abred good memory nest on her roof, empty of sto 0 ksfor first timehave in living memo Sé. her Where letters, ABCDE .............................................. and, arriving in’side, the storks UK, These two storks 36 ..... be possible to get support your complaint from aafter dry cleaners trade 4Choose Itatused may When the customer calmed down and feels you heard his or start Write least 150 words. car that Sé out 18 for any risks •Describe to establish and some fcompensation 0 od has or drink that yfashion 0possible u......................................................... learned t 0 don You will have to talk might offer you straight away. If they ’ t, you should ask them to 23 Hugo and Chantal agree the speaker ’ s message was and organising month type of 0 isk assessment, whereby the dangers of the operation are carefully the reasons people return items Get the facts Ask questions and begin awith will start to as trust you. transl 0........……............ cati 0Be none pr types 0effect cess have been reintroduced, they are greeted great happiness and historical iv Finding new of C BWhat 00 ks......... for now 40 has been ofhabitat stork reintroductions inwrite Europe? •The 1questions. provided for staff association. asking not to give scripted replies use this ansome opportunity 14 This group would suit someone who thinks they could a book. G acareful good level of fitness were kept for several years together with aall few fully mature storks and some fellow prepare. either cove 0such the cost of repairing the item or to pay forin abut replacement (if itfor can ’ t year be to about thein topic one 9 ... calculated, and control measures are identified and put place. Before any lift how much time people have to shop for clothes So, after a long absence, there was great excitement when April of this B Which proper conversation. stork festivals have been restored . The Spanish erect poles for nests along their • a 19 ........aspects ..…··……·…... ........... .......... . can be consulted during a 'Tool Box Talk ’ TWO of the planned housing development have people given positive A unfair to them at times. start a genuine conversation, building a 0 elationship of trust with your customer. To help You do NOT need todesigns write any add 0 esses. suitable group of elephants from the 32’each ..... .......... ...............… was on the second and fourth Mondays of in members' vameet Opposition from the general public repaired). tomonth two minutes. You •• IfWe 2 .……......………...... during weekdays atsticks Milo Screw Restaurants Ayou Athe variety of measures have been taken to create nesting sites. proceeds, plan should be talked over the lifting during what is often fashion people want but can ’same t all find ’.............. re offered too little compensation, you can request a free repo eö from an anests 5feedback juveniles before being at Knepp. Itwith appears that other storks are developing a pair of white stoand 0 ksreleased built an untidy nest of in the top branches of a huge moto 0 ways, in Alsace householders install cartwheels for sto 0 ks to build You sh 0 uld say: Suggest action B hard for them to follow. about? Be sure of your company ’ s may well make a verbal youhomes. undeselected 0 stand thehave situation, get as many details assome possible. group isbeen open tofashion men and who enjoy discussing the The one minute to have majo roads Sussex. . them Changes to the of refer oak 0B edon to as a or 'Tool Box Talk ’(made TBT). This isroutes an important oppo T0 unity for to ask the best of for buying independent Oof 0time ganisation. in the middle of our rewilding project atwomen Knepp Estate in West Drone Preventing accidents with heavy loads their .the During cold snap in0 amidnight Bulgaria last March, villagers even gave white what fA 00 droofs drink y ..........….............................. 0year u provided learned t 0their prepare in times vi sign hope of 37 ....................….......….....................… to new home. One left Knepp for a year, only sense If they have to pay cost replacing damaged or lost item, the maximum they ’ re indust 0adifficult y.of of the 26 on 27 ............... •Cthemes 3critical .......…................................. afte Begin your letter as follows: and issues found in science fiction novels. Our books a 0weather. ewhat usually think about you C Special shelters have been made to protect the birds in bad questions about their 0 ole in the operation. the facilities for cyclists the most popular fashion sizes • vets and park staff made use of 33 ...............…………….........…. to help guide the footage, taken before the pair started sitting on them, showed three large eggs. The storks access to their homes. when and where y 0 u learned t 0 prepare this of voluntary w 0 rk Area obliged too _Ïof er with you is the of the item when it was left with them, notfiction, what complaints. in future. the situation and let the know what you going to do ’ttoit Take 6•to Most people who take avalue case about acustomer dry-cleaning toare court are satisfied flyWhat back to be the group again. those written from the 1960s onwards and include feminist science use objects such as 20 ........……………··……·….... totocompany make the load doesn adisappointing. 0 sure e eö going to say. You vii Creatures which represent both joy and opposition Dcharge Some people have strengthened their roofs suppo the birds' weight. the impact on the 24 do Hugo and Chantal cplain 0 iticise about their school careers advice? fact that they were infe 0new. tile environment and did not hatch was not too The pair elephants into an open how you learned to prepare this would cost to replace as You ’ II probably be asked to provide evidence of how Pers 0 n specificati 0 n solve the p 0 oblem. One thing to keep in mind is that you shm 0 Id know what you can and Dear. with the outcome. 0 omance. cyberpunk anda 0scientific pass over anyone ’sbeing head can make some notes 16 Fundraising e moved around, there are some p 0 actical things that should When heavy loads the encouragement of good relations between residents fou 0 years old, and storks can live to ove 0 thi rty, with their first attempts to are only F A driving motivation behind the project in the UK is the aspiration that the sto 0 ksa much it originally cost for example, a receipt. The dry cleaner can then offer you viii Sto 0 ks causing delight and the revival of public events cannot do within the of the business you work fo 0. The cost could be minimal N •done elephants immobilised with tranquilisers Aexplain when theFirstly, advice and hlow 0they wprepared ywere 0received u policy felt about learning to prepare to help you if you wish . be to prevent accidents. if a load needs to be moved where workers or the cost of all the accommodation • must be to work well in a team breed often failing. Prospects for next year are encouraging. These young storks an item was lost O 0 damaged nine months ago, you can still take the dry cleaner 717 If return will spark feelings of empathy and affection from townspeople who see their •D appoint a 21 ......................................................... to give verbal di 0 ections to the crane driver reduced amount depending on the condition of the item you ’ II have to negotiate Litter collection maybe a simple upgrade on the customer ’ s next purchase or a small gift certificate. Athe B how much advice was given Readers' book group this f 00 -d the 0of r the drink. members public are present, the area must have barriers or other means toin rural location .. .... . this process had to be completed quickly to reduce 34 are part of a project to return the species to Britain, inspired by reintroductions to court. nests on rooftops. They might also encourage the public to feel worried about cost with them. simple gesture like this could resl 0 It in a word-of-mouth recommendation to others, while •C‘ Playmates must care about maintaining a 0high standard ofit4is who gave the advice ensure no one is allowed tofor walk ’area undeo _Ï reached the load while Secondly, someone 18 an open parents at the library, andmoving. toddlers are welcome to European count 0equipment iesgroup that than their target. Imported Poland, the where they fly toto feed on earthworms, grasshoppers and frogs. Sec 0This ndary lifting (chains, slings, etc.) - aiswider elephants had to more be turned on their 35 ……·” ………………..... tofrom avoid damage making promise you cannot commit will only set you back. 28 Section A If the dry cleaner is part of a national chain, you could get in touch with the customer called a banksman should always be used when moving heavy loads by crane. As a come along and play in the children ’ s library while the meeting is taking place. they have spent the best pa eö of three years in a six-acre pen with a group of other • must have a qualification in 5 ....... . 25 When discussing their future, Hugo and Chantal disagree on White storks could be that charismatic species that connects urban communities to their lungs 19 Story club PART 3 •29 more likely to cause 22 ..... . services department of their head office and make the complaint to them directly. crane driver often cannot see the load, especially during touch-down, this person tells The group reads mainly fiction of different genres. Books are supplied by the Section B juveniles and several injured, non-flyingCertainly, adults, also fromonce Poland. Other directly with landscape restoration. people loved thembirds here.have The Aor which is the best career in fashion. elephants ’ong 36 ...............…………................ had toyears be monito 0 edyoung constantly him which way towelcome move it.to Fi name 0 her st- aid 20 library. Anyone is have a look at ou 0 website to see what the book st 0 loyalty the site. Two ago, a bird from Knepp already shown of our local village, Sto 0 rington , was originally ‘ Estorcheton ’ or ‘ home of the Discussion topics: If the dry cleaner refusesato compensate you or they offer you too little, try the 30 Cto choose BisSection when career in fashion. for the next meeting. flew across the Channel to France and, this summer ÿ0 eturned to its companions. sto 0 ks' . The public response has been overwhelming, with crowds coming to see - tracking devices fitted intofashion the matriarchs following steps: they would likewere a career .to fail. However, it is all too easy to It y 0 31 ungisC people and 00 machinery king free veSection Séwhy unusual such as cranes D cfor white storks flying in England for the first time in hundreds of years, and private N data including the size of their tusks and 37 ........................................... was taken the importance ofofthe seconda Sé equipment.introduction This refers to those items that b 00 k ofclub Eignore The In the face reports unrelenting ecological loss (the UNasestimates a million C landowners queueing up to o NÔ er more sites. 26 How does Hugo feel about being an unpaid assistant? If the dry cleaner is a member of a trade association such the UK Fashion and • Example questions: Section E 32 arespecies attached between the mechanical lifting machine and the load that is being lifted. are on members the of globally), the stork return is be refreshing •kinds were taken by truck their reserve Eve elephants Sé month ofextinction this group read new a fabulous business book which is then Association, you can pass your complaint towhite them and’ sthey may able to WhatTextile of things canbrink children learn totocook? ASection He isFrealistic about the Chains, slings, shackles andstork rigging areBritain all examples of seconda Sé lifting action equipment, news. Asflight thousands ofpractice. people demonstrate about thepractical growing ofofthe white over the ’ triumph of ove crisis 0 with The discussed we meet. At our you H have the chance toclimate network help you. Do33 you think it tens is when important for children tomeetings learn toiscook? and iseco-anxiety perhaps surprising note most Bit bureaucracy, He feels the p 0 actice0 us, dishonest. 0 Wildlife ies occurPark due to faults or Featuring weaknesses restoration important. and besets these Advantages f transl catito is 0 and n atthat Nkh 0 tak inju 0of self-interest negativity. other members - all should like-minded businesswomen -orinataare relaxed environment. atta home school? Do you think young0 people learnglimpses to cook in these items. It C He thinks others want to change the practice. is essential that a six-monthly visual inspection is carried out to ensure storks in BBC television ’stoSpringwatch into June, the ecologist Chris Packham will be lots of ideasopportunities discuss, as well aslook refreshments and lotsproduce of fun! a • the You could get an organisation at your issue and .. ……·…independent -…… • There 38no there are signs of wear or damage to the slings and shackles. intelligent, progressive and practical'. described the but thisproject could as be‘ imaginative, expensive (often around £100). w 0 rkingreport, as a chef • a reduction in the number of poache 0 s and 39 .......……·· F Poetry writing group Example questions: D If you And yet its path the UK has unhappy not been with smooth. Support from the to options abovein and are still the18outcome, you could • A ’ ve antried example ofrestoration that other pa 0 ks can12 follow writing foconservation 0 young poets between and at the library. You How conservation enjoyable dogroup you think it would be to aged work as a professional chef? bodies has been surprisingly difficult to obtain; some were hardtakewill you explo 0 case 0 etohow court. There ’s aup time limit for going toand cou your 0 t - from when you took to power your imagination, poems will be •skillsan increase inown 40need ....… ……······… …….... as a contributor GDP What does person to be awhile great chef? initiatives, others simplytoreluctant to stick their thepressed item towith theaintheir dry cleaner, you have up to sixgroup yeawere 0 s . meets displayed the library and online. The fortnightly ondoubts Saturdays what ordinary people cook? How necks much influence do celebrity/TV chefs of have out. In addition the committee the on Sussex Wildlife Trust raised from 12 p.m. to 2 p.m. The group is currently full but anyone interested is welcome to join the membership waiting list. Së qu J¹ qJVnu 12 21 25 24 22 26 27 34 16 •[ 17 I'3 III13l@l •ê p. 1081 33 1'1 p.p. 125 1231 106jI 1 31 15 2832 0 p. 1241 ÿ<•ê 13 18 14 !’ÿ\˜Þ p.pp.. 124 131 29 20 19 !’ I '3 VÚ p. 123\ 1231 I •ê p.104[ p. 10s1 AMRM 俨uwnu』 E . . . . . • VÞ ,• . . . . •• • • E Test Test Test Test Test 1111 Test Test 21111 Test Reading Reading Reading Listening Listening Listening Reading Questions 23-27 Questions Questions 16-10 ¹16-20 22 and answer Questions 23-27. Read the text below 34-37 about the stork ever having been a27British bird. hundreds They also had of concerns that Questions PART 4 Questions 11-7 ι20 Questions 38-40 31-40 White storks back in Britain after years SECTION 3Questions Questions 2¹ 8-14. Read the below and answer Questions Questions 8-14 PART Questions 11-20 PART 32text Questions 21-30 ElD.Mm Vú WRITING TASK 2 Questions 27 and 28 ~ SECTION 2 Questions 1G ¹ 40 Emmmll Test 2 English-bred birds would migrate across the Channel, and feared that their messy Complete the table below. What does the speaker suggest would be helpful forto of the areas of Complete notes the below. nests and closeness to humans would cause aeach hazard rubbish falling down Complete the table below. Do the following agree with information given in- the text on page 16? Read the text on pages 25 and 26 and answer Questions 28-40. Choose correct letter, A, B, C or D. Label the map Complete the notes The text on page 18 has six paragraphs, A-F. Questions 11 and 12 beautiful birds could be about become afollowing feature Questions 2These Nsummary ÿbelow. 26statements You should spend about 40 minutes onthe this task. Dealing with customer complaints Read the text below and answer Questions 15-22. Choose TWO letters, A-E. Groups for readers and writers voluntary work? people ’s chimneys. of the British landscape again PART 1ONE SECTION 1your 1-14 Choose WRITING TASK 1Questions WORD ONLY from theVÞVÞ text for each answer. answe º Choose NO MORE THAN WORDS from the text forsheet. omn t reason. ONE WORD ONLY text each answer. answe º each Here Write ONE WORD AND/OR A NUMBER Write the correct letter infor boxes 38-40 on your In boxes 1-7 on answer write Questions 28-33 Write the correct letter, ONE WORD ONLY each answe º for A-斗, next to 15-20. Write Which paragraph the following? Choose the correct letter, ATWO ,from Bsheet, or C. Write about the following topic: Choose letters, A-E. When aTWO customer complains, itthe is Questions usually for a answer good are some strategies Which TWO did the speaker admit she made in her first job? A Teenvisi 0mistakes n mentions Mechanical lifting equipment A-G,What next makes to ChooseSoFIVE from the box and writemanaged the correct letter, howanswers has handle the reintroduction project to get going? it in ABCDE that will help you aminutes customer complaint inwork asheet. smooth and professional manner. Write your answers in record boxes 23-27 onof your answer The examiner asks you about yourself, your home, or studies and other Read the text below and Questions 1-7. You should spend about 20answer this task. AWrite The last definitive of a pair white storks successfully breeding in Britain Questions 16-20. This is a reading group for teens aged 12-16 which meets on the last Thursday your answers 15-22 being dishonest to her employe 0 in boxes 34-37 on your answer sheet. some ways special is that it has had to rely on private individuals actually building 38 In Section A, we learn that in the past people thought white storks if the statement agrees with the information TRUE The the text on andreasons six8-14 sections, A-F .nsibilities chosen 0answer Write correct Jette 25 ]ç A-F. ÿ 26 v„ has boxes why onResp your sheet.for the housing What are the0pages TWO main site has been familiar Talk nSt j 0Giles bstothis in fashi 0in nthe design Pay and conditi 0 ns L topics. 0 the cati n precautions Jattention 00bfriendly title If some are taken, lifting equipment that is at essential for construction insimple 1416, from athat nest Cathedral Edinburgh. No one knows why was of month. We areit aon group, with everybody keen to talk about paying too much how she looked the introduction pens themselves and feeding birds their own The Elephant translocation FALSE if the statement contradicts the information Somepe 0 pie say is better to work for a large company than aexpense. small one. include PART 1 Questions 1-10 in mind that the issue is not When a customer presents you with a complaint, keep development? Aexpe represented the deep snow and cold days of winter. andstorks engineering projects can be used safely. Forklift trucks, lifting mobile and Strategies for dealing with cust 0charities mer cof 0 on mplaints disappeared from our shores. They often featured the trolleys, menus of medieval what we ’ veofany enjoyed 0determined eading recently and make suggestions on what we expecting to become well known 0 tise tiny yet conservation such as the Roy Dennis What to do if your clothes have been lost or Choose the correct heading for each section from the list headings below. NOT GIVEN if there is no information on this EXAMPLE NB ³ ou may use Jetter more than once. 21 What problem did Chantal have at the start of the talk? personal. Aiming to win the conf supe 0 ontation accomplishes nothing. He or she has AHRM 6Lifixed ....... ... .... Street sala project 0 y usually Starting Breakfast 0 visor Checking portions, Your English-speaking friend has asked for yourmight help with aand college Bcranes had the power to ensure that babies were born safely. Helpful things volunteers 0NÔer Obanquets ingshould equipment and all their parts are classed as lifting so we might, quite simply, have consumed them all. But there could be awe read We are massive fans of action, fantasy adventure but Itns has geographical features. trying to earn a lot of money Wildlife Project to reintroduce white storks at Knepp Estate N not for the successful reintroductions of ospreys Reas 0purchase f 0Foundation rsuitable overp 0appr pulati 0meet n at Majete Nati 0 nal equipment. Park Do you agree or Strategy ynext. 0that urdisagree? 0responsible ach The cust 0 mer ... Questions 1-5 made a did their expectations a product, service, or a etc. a 0 e cor 0 ect 8 £ ... ......... ...maybe pe 0 damaged by a dry cleaner he/she is doing about celebrating New in different countries. Cbills were aisdisliking speciality that only the ve 0Year y rich were allowed to eat. Paying A Her view of the speaker was blocked. Sto 0 ks are migrants a 0 riving after the end of winter, nesting more ominous reason. try to include a mix of genres in our choices. openly her client There easy access to local facilities. and white-tailed eagles to Britain has been ve 0 y welcome. And the support of Write the correct number. viii, in boxes 28-33 on your answer sheet. 8Stay Members of this group share ideas fo 0 the books they would like to read. A experience on stage • must be manufactured well, e.g. , have a 15 ......................…...............…............. on it N§ combination of the two. A worker who remains in cont 0 ol of thei 0 emotions deals from a calm hour Remember itempty is not a direct usually had anti-poaching laws •equipment strict enforcement ifthey the 0have e s a 1All on Dry cleaners are generally responsible for items left with them, even Drooftops might be used to encourage people to getatrid of the monarchy. prope of 0this ly constructed. used for lifting or moving heavy loads should be B was unable toof find anobserved seat. and happily associating with humans, and because It has good connections with the airpo 0 t the spuwnuE 0 ing,She two white storks were nesting Knepp Estate, putting Cotswold Wildlife Park, which quarantined original Polish birds and continues to • Last What kinds of bills do you have to pay? Complete the notes below. position of strength .any sure Making attack on you. ..... f … …·…… ..... them. that Write letter to your friend. In your letter Dry cleaners legally required toinclude take 0 join easonable care ofpresent. anything left with sign saying the opposite. 9BFor Itlong isn Give reasons for your answer and any relevant examples 0to om your ’a tbeen possible for new members to this group at24 example, equipment bearing CE mark has been constructed international B original, ideas C The students next toagricultural her were talking. writing worksh 0new ps a Creative may need to undergo 16 .............................…………................ before use aare symbol of hope and new life. Yet their association with rebiusing 0 th own also The land is of little value. manage and cover the costs of the captive-breeding programme its own well• successful breeding • •34 How do you usually pay your bi l s N in cash or by another method? [Why?] ........………··…………·… together high upwas a unwilling large oaktotree. The female laid three 7in ............... iswere Start work atinbecause not fulfilled. Do not tifSé to that You can claim compensation your belongings arestandards damaged or lost while their care. 39 Sussex Wildlife Trust committee support the storks knowledge orimportant experience. 0The standards. In addition, equipment meets these will have documented 一一-固 List ofhas Headings ofbill? rebellion . Shortly after the restoration ofenough King meant they became ashare symbol •Let say how New Year is toto. people in your country Itdry will be convenient for workers. trained staff and excellent facilities, proved invaluable. 29 and 30 shm hear 0 Idof give you 2•Questions IfWould the cleaner loses an item belonging to you, they you like to your writing with others and their constructive Write ONE WORD ONLY for each answer. ever forgotten to pay a [Why/Why not?] •10 Have you You can get feedback on your own work from other members this group. C parenting skills custome 0 say what they need Respond with phrases such as ,‘ Hmm ’,' I see ’, the 5.30 a.m. may need a regular check by an 17 … clean su 0 prised to hear about the job market? 22 What were Hugo and Chantal 23 should ·······…·· to eggs, which unfortunately proved be 35rare … ………·…………............ . However, this instructions for tests that bewere adhered to p surviving, 0 ior to using the equipment. Certain Cha IIto in 1660, while storks but parliament debated putting if0 lesthe d 0 y cleaning company has a sign saying they aren ’ t responsible for items Problems caused by elephant overp 0 pulati 0 n money buy a completely new one. be any safe breeding places locally. A it thought there might not suggestions for how to improve it? Have you got a book inside you but need • Even Is there anything you could do to make your bills cheaper? [Why/Why not?] and 'Tell me mo 0 e' . Then be quiet. As the customer expresses their annoyance yet sees • describe how New Year is celebrated in your country enterp 0 isethearising frommust success in other countries Anfocuses argument. West sala 0 y £23,000 Annual Road Junior chef Supporting senior Write at least 250 words. types of machine 0 y, such as cranes, be inspected by a qualified engineer on a by RCity This group on stories belonging to just one genre. an unde 0 standing of food and diet D greater effort into destroying them entirely for fear they might inspire republicanism. was not surprising fo 0 such young storks. Naturalists believe they are likely to breed be. A It has become more competitive than it used to sto 0 k populations have suffered from the draining of wetlands E Across Europe, as left with them, this isn ’ t necessarily true. They can ’ t opt out of this responsibility Choose TWO letters, A-E. B it worried whether they would survive in B 0 itain long enough. the inspiration to get started? Build you 0 confidence to begin fo 0 mulating Entrance you are not reacting, he orshort she will begin tochefs relax. The customer needs to do this just before Lift plans •explain greater competition, causing hunger for elephants Listen well Use phrases in reply. cannot recognise a 3Questions If you have the receipt for a damaged item, the company should refund the amount six-monthly basis. •putting what you like about New Year celebrations in your country Today, fo 0 tunately, that notion has disappeared and the stork 0 etains its association stoof they 0insect-rich ks inspire range ofmeadows, emotions and actions iiThere The that Bideas ishope more variety inofwill itwere than they had 0native ealised. disappearance pastures and their loss has been Working at Milo’s Restaurants 13 and 14 upitfor ato Cand was unsure that actually aregular species. PART 2able sto 0 by ylines and characters at aour workshops. Open to - felt insign. the future. being hear your solution. 12successfully Work produced members this group will be available to the public. E retail experience No work onchild, a alluntil you originally paid for it. …new ……….... 25 caa 0tea ds exciting given to celebrate the a 0 rival……… of a as a the with new life, appearing on ·0 elevant to cranes C Some areas of it are more than others. 31 ............... ........................ in the park • damage to deeply. A few years ago, 0 ful old woman in a village in Belarus showed me D TWO had too many other Sëects tonot suppo Tÿ others Which pieces of retail information Hugo and Chantal agree would be useful? beginne 0 s and established 0 iters. prdo T from O worthy 0w ganisations but from iii asitSuppo AsThis soon you realise there ’write smemory a problem, them and explain the situation. Maintaining stock 10 .... ..... ...... once a Benefits c some 0a anes, a formal liftcontact plan must be prepared. Lift plans are a They For operations that use calm . 13 group doesn ’ t read or either poet Sé or fiction. bird car Séing a baby in sling held in its beak. F a good nest on her roof, empty of sto 0 ks for the first time in living memo Sé. Where storks TWO letters, ABCDE .............................................. and, after arriving in’side, the UK, These two storks wereA-E. bred in support 36 ..... be possible to get for your complaint from a dry cleaners trade 4Choose It may When the customer has calmed down and feels you have heard his or her start Write at least 150 words. car Sé out 18 ......................................................... for any risks •Describe used to establish and some f 0 od or drink that y 0 u learned t 0 You will have to talk might offer you compensation straight away. If they don ’ t, you should ask them to 23 Hugo and Chantal agree that the speaker ’ s message was and organising month type ofhave 0transl isk the assessment, the possible dangers of will the operation are carefully reasons people return fashion items Get the facts Ask questions and begin awith start to as trust you. 0........……............ cati 0Be none pr types 0whereby cess been reintroduced, they are greeted great happiness and historical Finding new of C BWhat 00iv ks......... for now 40 has been effect ofhabitat stork reintroductions inwrite Europe? •The 1questions. provided for all staff association. asking careful not to give scripted replies but use this ansome opportunity 14 This group would suit someone who thinks they could a book. G a good level of fitness were kept for several years together with a few fully mature storks and some fellow prepare. either cove 0 the cost of repairing the item or to pay for a replacement (if it can ’ t year be to about the topic for one 9 ... calculated, and control measures are identified and put in place. Before any lift how much time people have to shop for clothes So, after such a long absence, there was great excitement when in April of this B Which proper conversation. stork festivals have been restored . The Spanish erect poles for nests along their • a 19 ........ ..…··……·…... ........... .......... . can be consulted during a 'Tool Box Talk ’ TWO aspects of the planned housing development have people given positive A unfair to them at times. start a genuine conversation, building a 0 elationship of trust with your customer. To help You do NOT need to write any add 0 esses. • a suitable group of elephants from the same 32 ..... .......... ...............… was We meet on the second and fourth Mondays of each month in members' v of Opposition from the general public repaired). toa two minutes. 2 .……......………...... during weekdays atsticks Milo ’other Screw Restaurants Ayou Athe variety of measures have been taken to create nesting proceeds, plan should be talked over the lifting during what is often fashion designs people want but can ’install t all find ’.............. re offered too compensation, you can request free repo from an anests 5feedback juveniles before being at Knepp. Itwith appears that storks are a• Ifpair sto 0 ksreleased built an untidy nest of in the top branches ofa aYou huge moto 0white ways, and inlittle Alsace householders cartwheels forsites. sto 0developing kseö to build You shunde 0 action uld say: Suggest hard for them to follow. about? Be sure of your company ’ s may well make verbal youBhomes. 0 stand the situation, get as many details as possible. selected group isbeen open tofashion men and who oppo enjoy discussing the The one minute to have majo roads Sussex. . them Changes to the oflast some refer oak 0B edon to as a or 'Tool Box Talk ’(made TBT). This isroutes an important T0 unity for to ask the best of for buying independent Oof 0time ganisation. in the middle of our project atwomen Knepp Estate in West Drone Preventing accidents with heavy loads their .have During cold snap in0 amidnight Bulgaria March, villagers even gave white what fA 00 droofs drink y ..........….............................. 0year u provided learned t 0their prepare inrewilding times vi sign hope of 37 ....................….......….....................… to new home. One left Knepp a year, only AMRM sense If they have to pay the cost replacing damaged or lost item, thea for maximum they ’ re indust 0adifficult y.of of the 26 on 27 ............... •Cthemes 3critical .......…................................. afte Begin your letter as follows: and issues found in science fiction novels. Our books 0 e usually think about what you C Special shelters have been made to protect the birds in bad weather. questions about their 0 ole in the operation. the facilities for cyclists the most popular fashion sizes • vets and park staff made use of 33 ...............…………….........…. to help guide the footage, taken before the pair started sitting on them, showed three large eggs. The storks access to homes. when and where ytheir 0wu0 learned t 0the prepare this of voluntary rkvalue Area obliged too _Ï er you is the of item when it was left with them, not what it complaints. in future. of the situation and let the customer know what you are going to do to Take charge 6•to flyMost people who take a represent case about a dry-cleaning tothe court are satisfied back to be with the group again. those written from the 1960s onwards and include feminist science fiction, use objects such as 20 ........……………··……·….... totocompany make load doesn ’t adisappointing. 0 sure e eö going to say. You Creatures which both joy and opposition Dvii Some people have strengthened their roofs suppo the birds' weight. the impact on the 24 What do Hugo and Chantal cplain 0 iticise about their school careers advice? fact that they were infe 0new. tile environment and did not hatch was not too The elephants into an open how you learned to prepare this Oè the would cost to replace as You ’ II probably be asked to provide evidence ofpair how Pers 0 n specificati 0 n solve p 0 oblem. One thing to keep in mind is that you shm 0 Id know what you can and Dear. with the outcome. uwnuE 0 omance. cyberpunk anda 0scientific pass over anyone ’sbeing head Road can make some notes 16 Fundraising e唾一一 moved around, there are p 0 actical things thatsto should When heavy loads 10 the encouragement of good relations between fouNunston 0 ksmotivation yearscausing old, and storks can live toMain ove 0 dry thirty,some with their first attempts to Fare Aonly driving behind the project in the UK is0.residents the aspiration that the 0 ksa much it originally cost for example, a receipt. The cleaner can then offer you viii Sto 0 delight and the revival of public events cannot do within the policy of the business you work fo The cost could be minimal N • elephants were immobilised with tranquilisers A when they received the advice and explain hlow 0 wprepared y 0accidents. u felt learning to prepare to help youyoung if workers you wish . be breed to prevent Firstly, ifinamonths needs to be moved where or the cost the accommodation •done must be toabout work well aload often failing. Prospects for next year are encouraging. storks s。uth an item was lostof O 0all damaged nine ago, you can still the dry cleaner 717 IfLitter return will spark feelings empathy and affection townspeople who see their •this appoint adrink. 21 ......................................................... to’team verbal difrom 0 ections to the crane driver reduced amount depending onof the condition of the item - or you ’small II take have to negotiate collection maybe a simple upgrade on the customer s give next purchase aThese gift certificate. Athe Key B how much advice was given D Readers' book group f 00 d 0 r 0 members of the public are present, the area must have barriers or other means to the rural location .. .... . Entrance this process had to be completed quickly to reduce 34 are part of a project to return the species to Britain, inspired by reintroductions in to court. nests on rooftops. They might also encourage the public to feel worried about cost with them. I I I I I I I I Housing simple gesture like this could resl 0 It in a word-of-mouth recommendation to others, while •C‘ Playmates must care about maintaining a 0high standard ofit4is who gave the advice ensure no one is allowed tofor walk ’area undeo _Ï reached the load while Secondly, someone 18 an open parents at the library, andmoving. toddlers are welcome to European count 0equipment iesgroup that than their target. Imported Poland, the where they fly toto feed on earthworms, grasshoppers and frogs. Sec 0This ndary lifting (chains, slings, etc.) - aiswider elephants had to more be turned on their 35 ……·” ………………..... tofrom avoid damage making promise you cannot commit will only set you back. 28 Section A If the dry cleaner is part of a national chain, you could get in touch with the customer called a banksman should always be used when moving heavy loads by crane. As a come along play inpathat the children ’sChantal library while the meeting is communities taking place. they have spent best eö ofcharismatic three in a six-acre pen withurban a group of other •When must haveand athe qualification in 5 .......and .years 25 discussing their future, Hugo disagree on White storks could be species that connects 15 School to their lungs 19 Story club PART 3 •29 more likely to cause 22 ..... . services department of their head office and make the complaint to them directly. crane driver often cannot see the load, especially during touch-down, this person tells The group reads mainly fiction of different genres. areOther supplied by the Section Bwith juveniles and several injured, non-flying adults, also fromBooks Poland. have directly landscape restoration. Certainly, people once loved thembirds here. The A which is the best career in fashion. 16 Sports centre elephants ’ 36 ...............…………................ had to be monito 0 edyoung constantly him or which way to move it. Fi name 0 her st- aid 20 library. Anyone is welcome have a look at ou 0 website to see what the book st 0 ong loyalty to the site. Two years ago, a bird from Knepp already shown of ourrefuses local village, Sto 0 rington , was ’ ortry ‘ home Discussion topics: If the dry cleaner compensate you or originally they offer‘ Estorcheton you too little, the of the 30 Cto choose atocareer BisSection when in fashion. for next meeting. flew across the Channel to France this summer ÿ0 eturnedwith crowds to its companions. sto 0 ks'the .steps: The public response hasand, been overwhelming, coming to see tracking devices were fitted to the matriarchs 17following Clinic they would like a career in fashion .to fail. However, it is all too easy to It y 0 31 ungisC people and 00 machinery king free veSection Séwhy unusual such as cranes D cfor white storks flying in England for the first time in hundreds of years, and private N b 00 data including size of their tusks and 37 ........................................... was taken ignore the importance ofofthe the seconda Sé equipment. This refers to those items that 18 Community centre k ofclub E The In the face reports unrelenting ecological loss (the UNasestimates a million C landowners queueing up to o NÔ er more introduction sites. 2632 doescleaner Hugo feel about being unpaid assistant? the dry is a member of aan trade association such the UK Fashion and • IfHow Example questions: Section E are• attached between the mechanical lifting machine and the load that is is being lifted. are on members the of globally), the stork return refreshing were taken by truck their reserve Eve elephants Sé month ofextinction this group read new a fabulous business book which is then Textile Association, you can pass your complaint towhite them and’ sthey may be able to What kinds of things canbrink children learn totocook? 19 species Supermarket ASection He is realistic about the practice. Chains, slings, shackles andstork rigging areBritain all examples of seconda Sé lifting action equipment, news. As tens of thousands of people demonstrate about the growing climate crisis of the white over is the triumph of practical ove 0 The flight F 33 discussed when we meet. At our meetings you ’ H have the chance to network with help you. Do you think it is important for children to learn to cook? it bureaucracy, iseco-anxiety perhaps surprising note most B He feels the p 0 actice0 us, dishonest. 0 Wildlife ies occurPark due to faults or Featuring weaknesses 20and Playground restoration important. and besets these Advantages f transl catito is 0 and n atthat Nkh 0 tak inju 0of self-interest negativity. other members - all should like-minded businesswomen -orinataare relaxed environment. atta home school? Do you think young0 people learnglimpses to cook in these items. It C He thinks others want to change the practice. is essential that a six-monthly visual inspection is carried out to ensure storks in BBC television ’stoSpringwatch into June, the ecologist Chris Packham There will be lots of ideasopportunities discuss, as well aslook refreshments and lotsproduce of fun! a • the You could get an independent organisation at your issue and .. ……·… -…… • 38 there are no the signs of wear or damage to intelligent, the slings and shackles. progressive and practical'. described but thisproject could as be‘ imaginative, expensive (often around £100). w 0 rkingreport, as a chef • a reduction in the number of poache 0 s and 39 .......……·· F Poetry writing group Example questions: D If you And yet its path the UK has unhappy not been with smooth. Support from the to options abovein and are still the18outcome, you could • A ’ ve antried example ofrestoration that other pa 0 ks can12 follow writing foconservation 0 young poets between and at the library. You How conservation enjoyable dogroup you think it would be to aged work as a professional chef? bodies has been surprisingly difficult to obtain; some were hardtakewill you explo 0 case 0 etohow court. There ’ s a time limit for going to cou 0 t from when you took to power up your imagination, and your poems will be •skillsan increase inown 40need ....… ……······… …….... as a contributor toreluctant GDP What does person to be awhile great chef? initiatives, others to stick their thepressed item towith thea their dry cleaner, you up to sixgroup yeawere 0 s . simplyfortnightly displayed the library andhave online. The ondoubts Saturdays whatmeets ordinary people cook? How necks much influence do celebrity/TV chefs of have out. Ininaddition the committee the on Sussex Wildlife Trust raised from 12 p.m. to 2 p.m. The group is currently full but anyone interested is welcome to join the membership waiting list. Së qu J¹ qJVnu 12 •[ '3 p. 123\ ÿ<•ê p.104[ 21 25 24 22 26 27 31 34 16 17 I '3 p. 125 I I •ê p . 1081 33 1'1 p. 1231 l@l p. 106 1 15 32 I '1 p. 12s I I 国 p. 109 35 28 !’ I 0 p. 1241 13 18 14 !’ÿ\˜Þ p. 124 131 jI 29 20 I13 p. 19 VÚ 1231 I •ê p. 10s1 w个 E ℃ωoz • . . . . . VÞ ,• . ~i~1~;~~ . . . •• • • E Test Test Test Test 1111 Test Test 211 Test 211 Test Reading Reading Reading Listening Listening Listening Reading Reading Questions 23-27 Questions 16-10 ¹16-20 22 and answer Questions 23-27. Read the text below Questions 34-37 about stork ever having been a27British bird. hundreds They also had of concerns that Questions Questions PART 4 11-7 ¹the 20 Questions 38-40 31-40 White storks back in Britain after years SECTION 3Questions Questions 2¹ 8-14. Read the text below and answer Questions Questions 8-14 PART Questions 11-20 PART 323 Questions 21-30 PART Questions 21-30 ElD.Mm Vú WRITING TASK 2 Questions 27 and 28 ~ SECTION 2 Questions 1G ¹ 40 Emmmll Test 2 English-bred birds would migrate across the Channel, and feared that their messy Complete the table What does the speaker suggest would be helpful forto of the areas of Complete the notes below. below. nests and closeness to humans would cause aeach hazard rubbish falling down Complete the table Do the following agree with information given in- the text on page 16? Read the text on pages 25 and 26 and answer Questions 28-40. Choose the correct letter, A, B, C or D. Label the map Complete the notes below. The text on page 18 has six paragraphs, A-F. Questions 11 and 12 beautiful birds could be about become afollowing feature Questions 2These Nsummary ÿbelow. 26statements You should spend about 40 minutes onthe this task. Dealing with customer complaints Questions 21-24 Read the text below and answer Questions 15-22. Choose TWO letters, A-E. Groups for readers and writers voluntary work? people ’s chimneys. of the British landscape again PART 1ONE SECTION 1your 1-14 Choose WRITING TASK 1Questions WORD ONLY from theVÞVÞ text for each answer. answe º NO MORE THAN WORDS from the text forsheet. omn t reason. ONE WORD ONLY the text each answer. Choose answe º each Here Write ONE WORD AND/OR A NUMBER Write the correct letter ine— boxes 38-40 on your In boxes 1-7 on answer sheet, write Questions 28-33 Write the correct letter, ONE WORD ONLY for each answe º for A-did ÿthe next to 15-20. Write Which paragraph following? Choose the correct letter, ATWO ,from BB or C. Write about the following topic: Choose letters, A-E. When aTWO customer complains, itor isC.Questions usually for a answer good are some strategies Which TWO the speaker admit she made in her first job? A Teenvisi 0mistakes n mentions Choose the correct letter, A, Mechanical lifting equipment A-G, next makes to ChooseSoFIVE answers from the box and write the correct letter, how you has handle the reintroduction project managed to get and going? What it in ABCDE that will help aminutes customer complaint inwork asheet. smooth professional manner. Write your answers in boxes 23-27 on your answer The examiner asks you about yourself, your home, or studies and other Read the text below and answer Questions 1-7. You should spend about 20 this task. AWrite The last definitive record of a pair of white storks successfully breeding in Britain Questions 16-20. This is a reading group for teens aged 12-16 which meets on the last Thursday your answers in boxes 15-22 on your answer sheet. being dishonest to her employe 0 on 34-37 some ways special is that it has had to rely on private individuals actually building 38 In Section A, we learn that in the past people thought white storks if the statement agrees with the information TRUE The text on pages 25 and 26 has six sections, A-F . 21 Why do the students think the Laki eruption of 1783 is so important? Resp 0 nsibilities Write the correct Jette ]ç A-F. ÿ v„ boxes 8-14 your answer sheet. WhatLare the0 nTWO main reasons site has 0been chosen for theand housing familiar Talk nSt jwhy 0Giles bstothis in fashi nthe design Pay conditi 0 ns 0 the cati Jattention 00bfriendly title If some precautions are taken, lifting equipment that is at essential for construction insimple 1416, athat nest Cathedral ineverybody Edinburgh. No one knows why was oftopics. month. We areit aon group, with keen to talk about paying too much how she looked the introduction pens themselves and feeding birds their own The Elephant translocation FALSE ABC if the statement contradicts the information Somepe 0 pie from say is better to work for a large company than aexpense. small one. include PART 1 Questions 1-10 in mind that the issue is not When a customer presents you with a complaint, keep development? A represented the deep snow and cold days of winter. It was the most severe eruption in modern times. and engineering projects can be used safely. Forklift trucks, lifting trolleys, mobile and Strategies for dealing with cust 0 mer c 0 mplaints storks disappeared from our shores. They often featured on the menus of medieval what we ’ ve enjoyed 0 eading recently and make suggestions on what we expecting to become well known expe 0 tise of tiny yet determined conservation charities such as the Roy Dennis What to do if your clothes have been lost or the correct for each section from the portions, list nothing. of headings below. NOT GIVEN ifChantal there is have no information on this EXAMPLE NB ³What ou may use any Jetter more than once. 21 problem did at the start of the talk? personal. Aiming toheading win the conf 0 ontation accomplishes He or she has AHRM 6Choose ....... ... .... Street sala project 0 y usually Starting Breakfast supe 0 visor Checking Your English-speaking friend has asked for your help with aand college Bcranes had the power to ensure that babies were born safely. Helpful things volunteers might 0NÔer of volcanoes. It led to the formal study Lifixed Obanquets ingshould equipment and all their parts are classed as lifting equipment. so we might, quite simply, have consumed them all. But there could be awe read next. We are massive fans of action, fantasy adventure but It has suitable geographical features. trying to earn a lot of money Wildlife Project to reintroduce white storks at Knepp Estate Foundation N responsible for the successful reintroductions of ospreys Reas 0 ns f 0 r overp 0 pulati 0 n at Majete Nati 0 nal Park Do you agree or disagree? ! Strategy y 0 ur appr 0 ach The cust 0 mer ... Questions 1-5 made a ispurchase thatdamaged did not meet their expectations service, a etc. adry 0 were e different cor cleaner 0-allowed ect a product, 8 £eat. ... .........or ...maybe pe 0 by a he/she doing about celebrating New Year in countries. Éoz C were a speciality that only the ve 0 y rich to Paying bills It had a profound effect on society. A Her view of the speaker was blocked. Sto 0 ks are migrants a 0 riving after the end of winter, nesting more ominous reason. try toThere include a mix of genres instage our choices. openly disliking her client isthe easy access local facilities. and white-tailed eagles toto Britain has been ve 0 0y ol would welcome. And the support of a Write number. viii, in boxes on your answer sheet. 8Stay Members ofmanufactured this group share ideas fo have 0- the28-33 books they like to read. A experience on • must be well, e.g. , a 15 ......................…...............…............. on it N§the correct combination of two. A worker who remains in cont of thei 0 emotions deals from calm hour Remember it is not a direct usually had anti-poaching laws •equipment strict enforcement ifthey the 0have e s a 1Last Dry cleaners are generally responsible for items left with them, even Drooftops might be used to encourage people to getatrid of the monarchy. prope of 0this ly constructed. All on used for lifting or moving heavy loads should be B was unable toof find anobserved empty seat. and happily associating with humans, and because Itof has good connections with the airpo 0 t the spuwnuE 0 ing,She two white storks were nesting Knepp Estate, putting Cotswold Wildlife Park, which quarantined original Polish birds and continues to • 22 What kinds ofare bills do you have toobservations pay? Complete the notes below. position strength .Adam What surprised about made at the time? sure Making attack on you. 24 ..... … …·…… ..... that Write a letter to your friend. In your letter Dry cleaners legally required to take 0 easonable care of anything left with them. sign saying the opposite. 9B It isn Give reasons for your answer and include any relevant examples f 0 om your own ’ t possible for any new members to join this group at present. Forlong example, equipment bearing CE mark has been constructed to international B original, ideas C The students next to her were talking. writing worksh 0new ps a Creative • may need to undergo 16 .............................…………................ before use been a symbol of hope and new life. Yet their association with rebi 0 th also The land is of little agricultural value. manage and cover the costs of the captive-breeding programme using its own well• can breeding • 34 How dosuccessful you usually pay biSé l s your N high inbelongings cash by another method? [Why?] ABC ........………··…………·… together upwas a unwilling large oaktotree. The female laid three 7inor............... iswere Start work atinbecause not fulfilled. Doyour not tif to that You claim compensation are damaged or lost while their care. 39 Sussex Wildlife Trust committee support the storks knowledge orimportant experience. 0The standards. In addition, meets these standards will have documented NNÿVú List ofhas Headings ofbill? rebellion . Shortly after the restoration ofenough King meant they became ashare symbol ofequipment places producing them the number •Let say how New Year is to people in your country It will be convenient for workers. trained staff and excellent facilities, proved invaluable. Questions 29 and 30 shm 0 Id give you 2 If the dry cleaner loses an item belonging to you, they Would you like to your writing with others and hear their constructive Write ONE WORD ONLY for each answer. ever forgotten to pay a [Why/Why not?] •10 Have you You can get feedback on your own work from other members of this group. C parenting skills custome 0 say what they need to. Respond with phrases such as ,‘ Hmm ’,' I see ’, the 5.30 a.m. may need a regular check by an 17 … clean su 0 prised to hear about the job market? 22•eggs, What were Hugo and Chantal 23 ·······…·· which unfortunately proved to be 35rare … ………·…………............ . However, this instructions tests that should bewere adhered to p surviving, 0 ior to using the equipment. Certain Cha IIto in 1660, while storks but parliament debated putting the in them if0 lesthe dfor 0contradictions ycaused cleaning company has a your sign saying they aren ’t their responsible for items Problems byYear elephant overp 0Have pulati 0cheaper? n country money buy aNew completely new one. be any safe breeding locally. A itAn thought there might not suggestions for how to improve it? you got aplaces book inside you but need • Even Is there anything you could do to make bills [Why/Why not?] and 'Tell me mo 0 e' . Then be quiet. As the customer expresses annoyance yet sees • describe how is celebrated in your enterp 0 ise arising from success in other countries the argument. West sala 0 y £23,000 Annual Road Junior chef Supporting senior Write at least 250 words. types of machine 0 y,of such as cranes, must be inspected by a qualified engineer on a by RCity This group focuses on stories belonging to just one genre. an unde 0 standing of food and diet D scientific data to support them the lack greater effort into destroying them entirely for fear they might inspire republicanism. was not surprising fo 0 such young storks. Naturalists believe they are likely to breed be. A It has become more competitive than it used to sto 0 k populations have suffered from the draining of wetlands E Across Europe, as left with them, this isn ’ t necessarily true. They can ’ t opt out of this responsibility just Choose TWO letters, A-E. B it worried whether they would survive BThe 0 itain customer long enough. the inspiration to get started? Build you relax. 0 in confidence to begin fo to 0 mulating Entrance you are not reacting, he or she will begin to needs do this before Lift plans • greater competition, causing hunger for elephants chefs Listen well Use short phrases in reply. cannot recognise a 3Questions If you have the receipt for a damaged item, the company should refund the amount six-monthly basis. • Today, explain you like New Year celebrations in your foitfor 0what tunately, that notion has disappeared and the stork 0and etainscountry its has association sto 0insect-rich ks inspire range ofmeadows, emotions actions iiThere The that B ishope more variety inofwill itwere than they had 0native ealised. disappearance ofabout pastures and their loss been felt Working at Milo’s Restaurants 13 and 14 putting up a sign. Cand was unsure that they actually aregular species. PART 2able ideas sto 0 by ylines and characters at aour workshops. Open to all - haze? successfully in the future. being to hear your solution. 1223 Work produced members this group will be available to……… the public. E retail experience According to Michelle, what did the contempora 「y sources say about the Laki No work on a you originally paid for it. … ……….... until 25 ca 0 ds given to celebrate the a 0 rival of a new child, as a with new life, appearing on ·0 elevant to cranes Some of............... it are more thanpark ........................ inSëects the •Cbeginne damage to 31 deeply. few years ago, a wtea 0 exciting 0 ful prdo old woman in Chantal a village in Belarus showed me the D had too many other toothers. suppo Tÿ others Which TWO pieces of retail information Hugo and agree would be useful? 0A s areas and established iters. ABC T from O worthy 0problem, ganisations but not from iii asitSuppo AsThis soon you realise there ’write smemory a contact them and explain the situation. Maintaining stock 10 .... ..... ...... once a Benefits c some 0a anes, a formal lift plan must be prepared. Lift plans are a They For operations that calm . memo 13 group doesn ’tuse read or either poet Sé or叩 fiction. bird carTWO Séing a baby in sling held in its beak. F a good nest on her roof, empty of sto 0 ks for the first time in living Sé. Where storks People thought it was similar to ordina fog. letters, A-E. Choose ABCDE .............................................. and, after arriving in the UK, These two storks were bred in 36 ..... be possible to whereby get support for your complaint from aoperation dry cleaners ’them tradestart 4•Describe Itatused may When the customer calmed down and feels you have heard his or risks her side, Write least 150 words. car that Sé outthe 18 for any to establish and some fcompensation 0 od has or drink that yfashion 0possible u......................................................... learned t 0 don You will have to talk might offer you straight away. If they ’ t, you should ask to 23 Hugo and Chantal agree speaker ’ s message was and organising month type of 0 isk assessment, the dangers of the are carefully the reasons people return items Get the facts Ask questions and begin awith will start to as trust you. transl 0........……............ cati 0Be none pr types 0effect cess have been reintroduced, they are greeted great happiness and historical iv new of ItFinding was associated with health issues. C BWhat 00 ks......... for now 40 has been ofhabitat stork reintroductions inwrite Europe? •The 1questions. provided for staff association. asking not to give scripted replies use this ansome opportunity 14 This group would suit someone who thinks they could a book. G acareful good level of fitness were kept for several years together with aall few fully mature storks and some fellow prepare. either cove 0such the cost of repairing the item or to pay forin abut replacement (if itfor can ’ t year be to about thein topic one 9 ... calculated, and control measures are identified and put place. Before any lift how much time people have to shop for clothes So, after a long absence, there was great excitement when April of this B Which proper conversation. stork festivals have been restored . The Spanish erect poles for nests along their • a 19 ........ ..…··……·…... ........... .......... . can be consulted during a 'Tool Box Talk ’ It completely blocked out the sun for weeks. TWO aspects of the planned housing development have people given positive A unfair to them at times. start a genuine conversation, building a 0 elationship of trust with your customer. To help You do NOT need todesigns write any add 0 esses. suitable group of elephants from the 32’each ..... .......... ...............… was on the second and fourth Mondays of in members' vameet Opposition from the general public repaired). tomonth two minutes. You •• IfWe 2 .……......………...... during weekdays atsticks Milo Screw Restaurants Ayou Athe variety of measures have been taken to create nesting sites. proceeds, plan should be talked over the lifting during what is often fashion people want but can ’same t all find ’.............. re offered too little compensation, you can request a free repo eö from an anests 5feedback juveniles before being at Knepp. Itwith appears that other storks are developing a pair of white stoand 0 ksreleased built an untidy nest of in the top branches of a huge moto 0 ways, in Alsace householders install cartwheels for sto 0 ks to build You sh 0 uld say: Suggest action B hard for them to follow. about? Be sure of your company ’ s may well make a verbal youhomes. undeselected 0 stand thehave situation, get as many details assome possible. group isbeen open tofashion men and who enjoy discussing the The one minute to have majo roads Sussex. . them Changes to the of refer oak 0B edon to as a or 'Tool Box Talk ’(made TBT). This isroutes an important oppo T0 unity for to ask 24 Adam corrects Michelle when she claims that Benjamin Franklin the best of for buying independent Oof 0time ganisation. in the middle of our rewilding project atwomen Knepp Estate in West Drone Preventing accidents with heavy loads their .the During cold snap in0 amidnight Bulgaria last March, villagers even gave white what fA 00 droofs drink y ..........….............................. 0year u provided learned t 0their prepare in times vi sign hope of 37 ....................….......….....................… to new home. One left Knepp for a year, only AMRM sense If they have to pay cost replacing damaged or lost item, the maximum they ’ re indust 0adifficult y.of of the 26 on 27 ............... •Cthemes 3critical .......…................................. afte Begin your letter as follows: and issues found in science fiction novels. Our books a 0weather. ewhat usually think about you ABC C Special shelters have been made to protect the birds in bad questions about their 0 ole in the operation. the facilities for cyclists the most popular fashion sizes • vets and park staff made use of 33 ...............…………….........…. to help guide the footage, taken before the pair started sitting on them, showed three large eggs. The storks access to their homes. when and where y 0 u learned t 0 prepare this of voluntary w 0 rk Area obliged too _Ïof er with you is the of the item when it was left with them, notfiction, what complaints. in future. the situation and let the customer know what you going to do ’ttoit Take of the haze. came to the wrong conclusion the cause 6•to Most people who take avalue case about aabout dry-cleaning toare court are satisfied flyWhat back to be the group again. those written from the 1960s onwards and include feminist science use objects such as 20 ........……………··……·….... totocompany make the load doesn adisappointing. 0 sure e eö going to say. You vii Creatures which represent both joy and opposition Dcharge Some people have strengthened their roofs suppo the birds' weight. the impact on the 24 do Hugo and Chantal cplain 0 iticise about their school careers advice? fact that they were infe 0new. tile environment and did not hatch was not too The pair elephants into an open how you learned to prepare this Oè would cost to replace as You ’ II probably be asked to provide evidence of how Pers 0 n specificati 0 n was the first to identify the reason fo「 the haze. solve the p 0 oblem. One thing to keep in mind is that you shm 0 Id know what you can and Dear. with the outcome. uwnuE 0 omance. cyberpunk anda 0scientific pass over anyone ’sbeing head Main Road can make some notes 16 Fundraising e moved around, there are some p 0 actical things that should When heavy loads 10 Nunston U>NN the encouragement of good relations between residents fou 0 years old, and storks can live to ove 0 thi rty, with their first attempts to are only F A driving motivation behind the project in the UK is the aspiration that the sto 0 ksa much it originally cost for example, a receipt. The dry cleaner can then offer you viii Sto 0 ks causing delight and the revival of public events supported the opinions of other observers the haze.could cannot do within the of the business you workabout fo 0. The cost be minimal N •done elephants immobilised with tranquilisers Aexplain when theFirstly, advice and hlow 0they wprepared ywere 0received u policy felt about learning to prepare to help you if you wish . be to prevent accidents. if a load needs to be moved where workers or the cost of all the accommodation • must be to work well in a team breed often failing. Prospects for next year are encouraging. These young storks scan 0ections uth an item was lost O 0 damaged nine months ago, you still take the dry cleaner 717 If return will spark feelings of empathy and affection from townspeople who see their •D appoint a 21 ......................................................... to give verbal di 0 to the crane driver reduced amount depending on the condition of the item you ’ II have to negotiate Litter collection maybe a simple upgrade on the customer ’ s next purchase or a small gift certificate. Athe Key B how much advice was given Readers' book group this f 000 -d the 0of r the drink. members public are present, the area must have barriers or other means toin rural location .. .... . Entrance this process had to be completed quickly to reduce 34 are part of a project to return the species to Britain, inspired by reintroductions to court. nests on rooftops. They might also encourage the public to feel worried about cost with I Ithem. I I gave I I I like I Housing simple gesture this could resl 0 It in a word-of-mouth recommendation to others, while •C‘ Playmates must care about maintaining a 0high standard ofit4is who the advice ensure no one is allowed tofor walk ’area undeo _Ï reached the load while Secondly, someone 18 an open parents at the library, andmoving. toddlers are welcome to European count 0equipment iesgroup that than their target. Imported Poland, the where they fly toto feed on earthworms, grasshoppers and frogs. Sec 0This ndary lifting (chains, slings, etc.) - aiswider elephants had to more be turned on their 35 ……·” ………………..... tofrom avoid damage Questions 25 and 26 making promise you cannot commit will only set you back. 28 Section A If the dry cleaner is part of a national chain, you could get in touch with the customer called a banksman should always be used when moving heavy loads by crane. As a come along and play in the children ’ s library while the meeting is taking place. they have spent the best pa eö of three years in a six-acre pen with a group of other • must have a qualification in 5 ....... . 25 When discussing their future, Hugo and Chantal disagree on White storks could be that charismatic species that connects urban communities 15 School to their lungs 19 Story club PART 3 •29 more likely to cause 22 ..... . services department of their head office and make the complaint to them directly. crane driver often cannot see the load, especially during touch-down, this person tells The group reads mainly fiction of different genres. Books are supplied by the Section B juveniles and several injured, non-flyingCertainly, adults, also fromonce Poland. Other directly with landscape restoration. people loved thembirds here.have The Choose TWO letters, A-E. A which is the best career in fashion. 16 Sports centre elephants ’ong 36 ...............…………................ had toyears be monito 0 edyoung constantly him or which way towelcome move it.to Fi name 0 her st- aid 20 library. Anyone is have a look at ou 0 website to see what the book st 0 loyalty the site. Two ago, a bird from Knepp already shown of our local village, Sto 0 rington , was originally ‘ Estorcheton ’ or ‘ home of the Discussion topics: If the dry cleaner refusesato compensate you or they offer you too little, try the 30 Cto choose BisSection when career in fashion. for the next meeting. flew across the Channel to France and, this summer ÿ0 eturned to its companions. sto 0 ks' . The public response has been overwhelming, with crowds coming to see - tracking devices fitted tofashion the matriarchs 17 Clinic Which TWO issues following Laki in eruption surprised the students? following steps: they would likewere athe career .to fail. However, It y 0 31 ungisC people and 00 machinery king free veSection Séwhy unusual such as cranes it is all easy to private D cfor white storks flying in England for the first time in hundreds of too years, and ABCDE N bhow data including the size of their tusks and 37 ........................................... was taken ignore the importance of the seconda Sé equipment. This refers to those items that 18 Community centre 00 k club E The widespread the effects were the facecleaner of reports unrelenting ecological loss (the UNasestimates a millionand C26• In landowners queueing up being to of o NÔ more introduction sites. does Hugo feel about unpaid assistant? IfHow the dry is a of member aeran trade association such the UK Fashion Example questions: Section Ebetween 32 arespecies attached the mechanical lifting machine and the load that is is being lifted. how long-lasting the effects were are on the brink of extinction globally), the white stork ’ s return refreshing • elephants were taken by truck to their new reserve Eve Sé month of this group read a fabulous business book which is then Association, can pass your complaint to them and they may be able to What kinds of things members can you children learn to cook? 19 Textile Supermarket A He is realistic about the practice. Chains, slings, shackles and rigging are all examples of seconda Sé l i fti ng equipment, of deaths it people caused the number news. As thousands of demonstrate aboutthe thepractical growing climate ofofthe white stork over Britain the ’ triumph of action ove crisis 0 with The flight Section discussed we meet. At our you H have chance to network help you. Do33 you think it tens isFwhen important for children tomeetings learn toiscook? and it bureaucracy, iseco-anxiety perhaps surprising note most B He the actice0 us, isthese dishonest. 0 Wildlife ies spread occurPark due to faults or Featuring weaknesses thefeels speed atp 0which cloud 20 Playground restoration important. and besets glimpses Advantages f transl catitothe 0 and n volcanic atthat Nkh 0 ash tak inju 0of self-interest negativity. other members - all should like-minded businesswomen -orinataare relaxed environment. atta home school? Do you think young0 people learn to cook in these items. It C He thinks others want to change the practice. is essential that a six-monthly visual inspection is carried out to ensure how people ignored the warning signs storks in BBC television ’stoSpringwatch into June, the ecologist Chris Packham will be lots of ideasopportunities discuss, as well aslook refreshments and lotsproduce of fun! a • the You could get an organisation at your issue and .. ……·…independent -…… • There 38no there are signs of wear or damage to the slings and shackles. intelligent, progressive and practical'. described the but thisproject could as be‘ imaginative, expensive (often around £100). w 0 rkingreport, as a chef • a reduction in the number of poache 0 s and 39 .......……·· F Poetry writing group Example questions: D If you And yet its path the UK has unhappy not been with smooth. Support from the to options abovein and are still the18outcome, you could • A ’ ve antried example ofrestoration that other pa 0 ks can12 follow writing foconservation 0 young poets between and at the library. You How conservation enjoyable dogroup you think it would be to aged work as a professional chef? bodies has been surprisingly difficult to obtain; some were hardtakewill you explo 0 case 0 etohow court. There ’s aup time limit for going toand cou your 0 t - from when you took to power your imagination, poems will be •skillsan increase inown 40need ....… ……······… …….... as a contributor GDP What does person to be awhile great chef? initiatives, others simplytoreluctant to stick their thepressed item towith theaintheir dry cleaner, you have up to sixgroup yeawere 0 s . meets displayed the library and online. The fortnightly ondoubts Saturdays what ordinary people cook? How necks much influence do celebrity/TV chefs of have out. In addition the committee the on Sussex Wildlife Trust raised from 12 p.m. to 2 p.m. The group is currently full but anyone interested is welcome to join the membership waiting list. Së qu J¹ qJVnu 12 21 25 24 22 26 27 34 16 •[ 17 II'3 IIII13 •ê 1081 33 1'1 1231 106jI 1 31 15 36 '1 p.p.p. 125 12s I l@l Výp. 1091 35 2832 0 p. 1241 ÿ<•ê 13 18 14 !’ÿ\˜Þ p.pp.p.. 124 131 29 20 19 !’ I '3 VÚ p. 123\ 1231 I •ê p.104[ p. 10s1 w N*E . . . . . • VÞ ,• . ~i~1~ ÿ~~ . . . •• • • E Test Test Test Test Test 1111 Test Test 211 211 Test Reading Reading Listening Reading Listening Listening Listening Reading Questions 23-27 Questions 16-10 ¹16-20 22 and answer Questions 23-27. Read the text below Questions 34-37 27-30 about stork ever having been a27British bird. hundreds They also had of concerns that Questions PART 4 Questions 11-7 ¹the 20 Questions 38-40 31-40 White storks back in Britain after years SECTION 3Questions Questions 2¹ 8-14. Read the text below and answer Questions Questions 8-14 PART Questions 11-20 PART 323 Questions 21-30 PART Questions 21-30 ElD.Mm Vú WRITING TASK 2 Questions 27 and 28 ~ SECTION 2 Questions 1G ¹ 40 Emmmll Test 2 English-bred birds would migrate across the Channel, and feared that their messy Complete the table below. What does the speaker suggest would be helpful forto of the areas of Complete notes the below. nests and closeness to humans would cause aeach hazard rubbish falling down What comment the students make about the impact of the Laki eruption on the Complete the table Do the following agree with information given in- the text on page 16? Read the text on pages 25 and 26 and answer Questions 28-40. Choose correct letter, A, B, C or D. Label the map below. Complete the notes below. The text on page 18 has six paragraphs, A-F. Questions 11 and 12 beautiful birds could be about become afollowing feature Questions 2These Nsummary ÿdo 26statements You should spend about 40 minutes onthe this task. Dealing with customer complaints Questions 21-24 Read the text below and answer Questions 15-22. Choose TWO letters, A-E. Groups for readers and writers voluntary work? people following countries? ’s chimneys. of the British landscape again PART 1ONE SECTION 1your 1-14 Choose WRITING TASK 1Questions WORD ONLY from theVÞVÞ text for each answer. answe º Choose NO MORE THAN WORDS from the text forsheet. omn t reason. ONE WORD ONLY the text each answer. answe º each Here Write ONE WORD AND/OR A NUMBER Write the correct letter ine— boxes 38-40 on your In boxes 1-7 on answer sheet, write Questions 28-33 Write the correct letter, ONE WORD ONLY for each answe º for A-did ÿthe next to Questions 15-20. Write Which paragraph following? Choose the correct letter, ATWO ,from BB or C. Write about the following topic: Choose letters, A-E. When aTWO customer complains, itor isC. usually for a answer good are some strategies Which TWO the speaker admit she made in her first job? A Teenvisi 0mistakes n mentions Choose the correct letter, A, Mechanical lifting equipment A-G, next to to Choose FIVE answers from the box and write the correct letter, So howanswers has handle the reintroduction to get and going? What makes it in Choose FOUR froma the box project writemanaged thein a smooth A-F, next ABCDE that will help you customer complaint professional manner. Write your answers in boxes 23-27 on your answer sheet. The examiner asks you about yourself, your home, work or studies and other Read the text below and answer Questions 1-7. You should spend about 20 minutes this task. A The last definitive record of a pair of white storks successfully breeding in Britain Questions 16-20. This is a reading group for teens aged 12-16 which meets on the last Thursday Write your answers 15-22 being dishonest to her employe 0 in boxes 34-37 on your answer sheet. Questions 27-30. some ways special is that it has had to rely on private individuals actually building 38 In Section A, we learn that in the past people thought white storks if the statement agrees with the information TRUE The text on pages 25 and 26 has six sections, A-F . 21 the Why do TWO theJettestudents the Laki eruption 1783chosen issheet. so important? 0answer nsibilities Write correct ]ç A-F. reasons ÿthink v„ boxes 8-14 onResp your What are the main site hasof been for theand housing familiar Talk nSt jwhy 0Giles bstothis in fashi 0in nthe design Pay conditi 0 ns L topics. 0 the cati 0month. n precautions Jattention 00bfriendly title If some are taken, lifting equipment that is at essential for construction insimple 1416, from athat nest Cathedral Edinburgh. No one knows why was of We areit aon group, with everybody keen to talk about paying too much how she looked the introduction pens themselves and feeding birds their own The Elephant translocation FALSE ABC if the statement contradicts the information Somepe 0 pie say is better to work for a large company than aexpense. small one. include PART 1 Questions 1-10 in mind that the issue is not When a customer presents you with a complaint, keep development? A represented the deep snow and cold days of winter. It was the most severe eruption in modern times. and engineering projects can be used safely. Forklift trucks, lifting trolleys, mobile and Strategies for dealing with cust 0 mer c 0 mplaints storks disappeared from our shores. They often featured on the menus of medieval what we ’ ve enjoyed 0 eading recently and make suggestions on what we expecting to become well known expe 0 tise ofany tiny yet determined conservation charities such as or the Royhas Dennis What to if your clothes have been lost or the correct heading for each section from the list nothing. of headings below. NOT GIVEN ifdo there is have no information on this EXAMPLE NB ³What ou may use Jetter more than once. 21 problem did Chantal at the start of the talk? personal. Aiming to win the conf 0 ontation accomplishes He she AHRM 6Choose ....... ... .... Street sala project 0 y usually Starting Breakfast supe 0c。『nments visor Checking portions, Your English-speaking friend has asked for your help with aand college Bcranes had the power to ensure that babies were born safely. Helpful things volunteers might 0NÔer of volcanoes. It led to the formal study Lifixed Obanquets ingshould equipment and all their parts are classed as lifting equipment. so we might, quite simply, have consumed them all. But there could be awe read next. We are massive fans of action, fantasy adventure but It has suitable geographical features. trying to earn a lot of money Wildlife Project to reintroduce white storks at Knepp Estate Foundation N responsible for the successful reintroductions of ospreys Reas 0 ns f 0 r overp 0 pulati 0 n at Majete Nati 0 nal Park Do you agree or disagree? ! Strategy y 0 ur appr 0 ach The cust 0 mer ... Questions 1-5 made a ispurchase thatdamaged did not meet their expectations service, a etc. adry 0 were e different cor cleaner 0-allowed ect a product, 8 £eat. ... .........or ...maybe pe 0 by a he/she doing about celebrating New Year in countries. Éoz C were a speciality that only the ve 0 y rich to Paying bills It had a profound effect on society. A Her view of the speaker was blocked. Sto 0client ksto are a 0 riving the like end ofread. winter, nesting more ominous reason. try to include aThis mix of genres inmigrants our choices. openly disliking her There easy access local facilities. and white-tailed eagles to Britain has been ve 0after y ol would welcome. And the support of Write number. viii, in boxes 28-33 on your answer sheet. Aisthe count叩 suffered the most severe loss of life. 8Stay Members ofmanufactured this group share ideas fo 0 the books they to A experience on stage • must be well, e.g. , have a 15 ......................…...............…............. on it N§the correct combination of two. A worker who remains in cont 0 of thei 0 emotions deals from a calm hour Remember itempty is not a direct usually had anti-poaching laws •equipment strict enforcement ifthey the 0have e s a 1Last Dry cleaners are generally responsible for items left with them, even Drooftops might be used to encourage people to getatrid of the monarchy. prope of 0this ly constructed. All on used for lifting or moving heavy loads should be B was unable toof find anobserved seat. and happily associating with humans, and because It has good connections with the airpo 0 t the spuwnuE 0 ing,She two white storks were nesting Knepp Estate, putting Cotswold Wildlife Park, which quarantined original Polish birds and continues to • 22 What kinds of bills do you have to pay? Complete the notes below. position of strength . What surprised Adam about observations made at the sure Making attack on you. ..... f … …·…… ..... them. that Write letter to your friend. In letter Dry cleaners legally required toagriculture take 0 join easonable care oftime? anything left with sign saying the opposite. 9BFor Itlong isn Give reasons for your answer and include any relevant examples 0to om your ’a tbeen possible for any new members to this group at24 present. B The impact on was predictable. example, equipment bearing ayour CE mark has been constructed international B original, ideas C The students next toagricultural her were talking. writing worksh 0new ps Creative may need to undergo 16 .............................…………................ before use aare symbol of hope and new life. Yet their association with rebiusing 0 th own also The land is of little value. manage and cover the costs of the captive-breeding programme its own well• successful breeding • •34 How do you usually pay your bi l s N in cash or by another method? [Why?] ABC ........………··…………·… together high upwas a unwilling large oaktotree. The female laid three 7in ............... iswere Start work atinbecause not fulfilled. Do Trust not tifSé to that You can claim compensation your belongings arestandards damaged or lost while their care. 39 Sussex Wildlife committee support the storks knowledge orimportant experience. 0The standards. In addition, meets these will have documented NNÿVú List ofhas Headings of rebellion . Shortly after the restoration ofenough King meant they became ashare symbol ofequipment places producing them the number •Let say how New Year is toto. people in your country Itdry will be convenient for workers. trained staff and excellent facilities, proved invaluable. 29 and 30 shm hear 0 of Idof give you 2•Questions IfWould the cleaner loses an item belonging to you, they you like to your writing with others and their constructive Write ONE WORD ONLY for each answer. ever forgotten to pay a bill? [Why/Why not?] •10 Have you You can get feedback on your own work from other members this group. in deaths C There was a significant increase C parenting skills custome 0 say what they need Respond with phrases such as ,‘ Hmm ’,' I see ’, the 5.30 a.m. may need a regular check by an 17 … clean su 0 prised to hear about the job market? 22 What were Hugo and Chantal 23 should ·······…·· to eggs, which unfortunately proved be 35rare … ………·…………............ . However, this instructions tests that bewere adhered to p surviving, 0 ior to using the equipment. Certain Cha IIto in 1660, while storks but parliament debated putting the in them if0 lesthe dfor 0contradictions ycaused cleaning company has a your sign saying they aren ’t their responsible for items Problems by elephant overp 0 pulati 0 n money buy a completely new one. be any safe breeding places locally. A it thought there might not suggestions for how to improve it? Have you got a book inside you but need • Even Is there anything you could do to make bills cheaper? [Why/Why not?] young people. and 'Tell me mo 0 e' . Then be quiet. As the customer expresses annoyance yet sees • describe how New Year is celebrated in your country enterp 0 ise arising from success in other countries An thestories argument. West sala 0 y £23,000 Annual Road Junior chef Supporting senior Write at least 250 words. types of machine 0 y,of such as cranes, must be inspected by a qualified engineer on a by RCity This group focuses on belonging to just one genre. an unde 0 standing of food and diet D scientific data to support them the lack greater effort into destroying them entirely for fear they might inspire republicanism. was not surprising fo 0 such young storks. Naturalists believe they are likely to breed be. A It has become more competitive than it used to sto 0 k populations have suffered from the draining of wetlands E Across Europe, as left with them, this isn ’ t necessarily true. They can ’ t opt out of this responsibility just Choose TWO letters, A-E. B it worried whether they would survive in B 0 itain long enough. the inspiration to get started? Build you 0 confidence to begin fo 0 mulating Entrance you are not reacting, he or she will begin to relax. The customer needs to do this before Lift plans •explain greater competition, causing hunger for elephants chefs Listen well Use short phrases in reply. cannot recognise a 3Questions If you have the receipt for a damaged item, the company should refund the amount six-monthly basis. •putting what you like about New Year celebrations in your country D Animals suffered from a sickness. Today, fo 0 tunately, that notion has disappeared and the stork 0 etains its association sto 0 ks will inspire a range of emotions and actions ii The hope that Bideas There isunsure more variety inofitwere than they hadaregular 0native ealised. meadows, disappearance of they insect-rich pastures and their loss has been felt Working at Milo’s Restaurants 13 and 14 upitfor ato Cand was that actually species. PART 2able sto 0 by ylines and characters at our workshops. Open to all - haze? successfully insign. the future. being hear your solution. 1223 Work produced members this group will be available to the public. E retail experience According to Michelle, what did the contempora 0 y sources say about the No work on a Laki you originally paid for it. …new ……….... until 25 caa 0tea ds exciting given to celebrate the a 0 rival……… of a child, as a with new life, appearing on ·0 elevant to cranes C Some areas of it are more than others. 31 ............... ........................ in the park • damage to deeply. A few years ago, 0 ful old woman in a village in Belarus showed me the D had too many other prdo Sëects tonot suppo Tÿ others Which TWO pieces of retail information Hugo and Chantal agree would be useful? beginne 0s E and established 0 iters. the inbe food prices This country saw highest rise ABC T from O worthy 0w ganisations but from iii asitSuppo AsThis soon you realise there ’write smemory a problem, contact them and explain the situation. Maintaining stock 10 .... ..... ...... once a Benefits c some 0a anes, a formal lift plan must prepared. Lift plans are a They For operations that use calm . 13 group doesn ’ t read or either poet Sé or fiction. bird car Séing a baby in sling held in its beak. F a good nest on her roof, empty of sto 0 ks for the first time in living memo Sé. Where storks People thought it was similar to ordina Sé fog. TWO letters, A-E. ABCDE .............................................. and, arriving in’side, the UK, These two storks were bred in support 36 ..... be possible to whereby get for your from aafter dry cleaners trade 4Choose Itatused may When the customer calmed down and feels you have heard his or risks her start Write least 150 words. the world . out car Sé 18 for any •Describe to establish and some fcompensation 0 odinhas or drink that yfashion 0possible u......................................................... learned t 0 don You will toyou. talk might offer you straight away. t,will you should ask them to 23 Hugo Chantal agree that the speaker ’complaint sIfdangers message and organising month type ofhave 0transl isk and assessment, the of’was the operation are carefully the reasons people return items Get the facts Ask questions and begin athey start tohave trust 0........……............ cati 0Be none pr types 0effect cess The been reintroduced, they are greeted with great happiness and some historical Finding new of habitat It was associated with health issues. C BWhat 00iv ks......... for now 40 has been of stork reintroductions in Europe? • 1 provided for all staff association. asking questions. careful not to give scripted replies but use this as an opportunity 14were This group would suit someone who thinks they could write a book. G a good level of fitness kept for several years together with a few fully mature storks and some fellow prepare. either cove 0 the cost of repairing the item or to pay for a replacement (if it can ’ t be to about the topic for one 9 ... calculated, and control measures are identified and puterect in have place. Before any lift how much time people have to shop for clothes So, after such a long absence, there was great excitement when in April of this year B Which F It caused a pa 时icularly harsh winter. proper conversation. stork festivals have been restored . The Spanish poles for nests along their • a 19 ........ ..…··……·…... ........... .......... . can be consulted during a 'Tool Box Talk ’ It completely blocked out the sun for weeks. TWO aspects of the planned housing development people given positive A unfair to them at times. start a vgenuine conversation, building apublic 0 elationship ofeach trust with your To help You do need todesigns write any add 0 esses. • ANOT suitable group of elephants from the 32 ..... .......... ...............… was on the second and fourth Mondays of in customer. members' Opposition from the general repaired). tomonth two minutes. 2ameet .……......………...... during weekdays atsticks Milo ’other Screw Restaurants Athe variety of measures have been taken to create nesting proceeds, plan should be talked over the lifting during what is often fashion people want but can ’same t all find ’.............. re offered too compensation, you can request a free repo from an anests 5feedback you juveniles before being at Knepp. Itwith appears that storks are a• IfWe pair of stoand 0 ksreleased built an untidy nest of in the top branches ofa aYou huge moto 0white ways, inlittle Alsace householders install cartwheels forsites. sto 0developing kseö to build You shunde 0 action uld say: Suggest hard for them to follow. about? Be sure of your company ’ s may well make verbal youBhomes. 0 stand the situation, get as many details as possible. selected group isbeen open tofashion men and who oppo enjoy discussing the The one minute to have majo roads Sussex. . them Changes to the of some refer oak 0B edon to as a or 'Tool Box Talk ’(made TBT). This isroutes an important T0 unity for to ask 24 Adam corrects Michelle when she claims that Benjamin Franklin the best of for buying independent Oof 0time ganisation. in the middle of our project atwomen Knepp Estate in West Drone Preventing accidents with heavy loads their .have During cold snap in0 amidnight Bulgaria last March, villagers even gave white what fA 00 droofs drink y ..........….............................. 0year u provided learned t 0their prepare inrewilding times vi sign hope of 37 ....................….......….....................… to new home. One left Knepp a year, only AMRM sense If they have to pay the cost replacing damaged or lost item, thea for maximum they ’ re indust 0adifficult y.of of the 26 on 27 ............... •Cthemes 3critical .......…................................. afte Begin your letter as follows: and issues found in science fiction novels. Our books 0 e usually think about what you ABC C Special shelters have been made to protect the birds in bad weather. questions about their 0staff ole in the operation. the facilities for cyclists the most popular fashion sizes • vets and park made use of 33 ...............…………….........…. to help guide the footage, taken before the pair started sitting on them, showed three large eggs. The storks access to their homes. c。untries when and where y the 0wu0 learned t 0the prepare this of voluntary rkvalue Area obliged too _Ï er you is of item when it was left with them, not what it complaints. in future. of the situation and let the customer know what you are going to do to Take charge of the haze. came to the wrong conclusion about the cause 6•to flyMost people who take a represent case about a dry-cleaning tothe court are satisfied back to be with the group again. those written from the 1960s onwards and include feminist science fiction, use objects such as 20 ........……………··……·….... totocompany make load doesn ’t adisappointing. 0 sure e eö going to say. You Creatures which both joy and opposition Dvii Some people have strengthened their roofs suppo the birds' weight. the impact on the 24 What do Hugo and Chantal cplain 0 iticise about their school careers advice? fact that they were infe 0new. tile environment and did not hatch was not too The elephants into an open how you learned to prepare this Oè the would cost replace as You ’ II reason probably be asked to provide evidence ofpair how Pers 0 the nwas 0to n head the first identify the fo 0 is the that haze. solve pspecificati 0to oblem. One thing to keep in mind you shm 0 Id know what you can and Dear. with outcome. uwnuE 0 omance. cyberpunk and scientific pass over anyone ’ s Road can make some notes Fundraising a 0 eU>NN being moved around, there are p 0 actical things thatsto should When heavy loads 2716 Iceland 10fouNunston the encouragement of good relations between 0 ksmotivation yearscausing old, and storks can live toMain ove 0 dry thirty,some with their first attempts to Fare Aonly driving behind the project in the UK is0.residents the aspiration that the 0 ksa much it originally cost for example, a receipt. The cleaner can then offer you viii Sto 0 delight and the revival of public events supported the opinions of other observers about the haze. cannot do within the policy of the business you work fo The cost could be minimal N • elephants were immobilised with tranquilisers A when they received the advice and explain hlow 0 wprepared y 0accidents. u felt learning to prepare to help youyoung if workers you wish . be breed to prevent Firstly, ifinamonths needs to be moved where or the cost the accommodation •done must be toabout work well aload often failing. Prospects for next year are encouraging. storks scan uth an item was lostof O 0all damaged nine ago, you still the dry cleaner 717 IfLitter return will spark feelings empathy and affection townspeople who see their •this appoint adrink. 21 ......................................................... to’team verbal difrom 0 0ections to the crane driver reduced amount depending onof the condition of the item - or you ’small II take have to negotiate collection maybe a simple upgrade on the customer s give next purchase aThese gift certificate. Athe 28D Egypt BReaders' how much advice was given book group f 000Key d 0 r members of the public are present, the area must have barriers or other means to the rural location .. .... . Entrance this process had to be completed quickly to reduce 34 are part of a project to return the species to Britain, inspired by reintroductions in to court. nests on rooftops. They might also encourage the public to feel worried about cost with them. I I I I I I I I Housing simple gesture like this could resl 0 I t in a word-of-mouth recommendation to others, while •C‘ Playmates must care about maintaining a 0high standard ofit4is moving. Secondly, someone who gave the advice ensure no one is allowed tofor walk ’area undeo _Ï reached the load while an open parents at the library, and Imported toddlerstofrom are welcome to European count 0equipment iesgroup that than their target. Poland, 2918 UK the where they fly toto feed on earthworms, and frogs. Sec 0This ndary lifting (chains, slings, etc.) - aiswider elephants had to more be turned on their 35 ……·” ………………..... avoid damage Questions 25 and 26 making promise you cannot commit will only set you back.grasshoppers 28 Section A If the dry cleaner is part of a national chain, you could get in touch with the customer called a banksman should always be used when moving heavy loads by crane. As a come along and play in the children ’ s library while the meeting is taking place. have spent best pa eö ofcharismatic three in a six-acre pen a group of other •When must havelungs athe qualification in 5 .......and .years 25 discussing their future, Hugo Chantal disagree on withurban White storks could be that species that connects communities 15 they School to their Story club 3019 USA PART 3 •29 more likely to cause 22 ..... . services department of their head office and make the complaint to them directly. crane driver often cannot see the load, especially during touch-down, this person tells The group reads mainly fiction of different genres. areOther supplied by the Section Bwith juveniles and several injured, non-flying adults, also fromBooks Poland. have directly landscape restoration. Certainly, people once loved thembirds here. The Choose TWO letters, A-E. A which is the best career in fashion. 16 Sports centre elephants ’ong 36 ...............…………................ had toyears be monito 0 edyoung constantly him or which way towelcome move it.to Fi name 0 her st- aid 20 library. Anyone is have a look at ou 0 website to see what the book st 0 loyalty the site. Two ago, a bird from Knepp already shown of our local village, Sto 0 rington , was originally ‘ Estorcheton ’ or ‘ home of the Discussion topics: If the dry cleaner refusesato compensate you or they offer you too little, try the 30 Cto choose BisSection when career in fashion. for the next meeting. flew across the Channel to France and, this summer ÿ0 eturned to its companions. stoTWO . issues The public response haseruption been overwhelming, crowds coming to see - 0 ks'tracking devices fitted the matriarchs 17 Clinic Which following Laki surprised the with students? following steps: they would likewere athe career intofashion .to fail. However, It y 0 31 ungisC people and 00 machinery king free veSection Séwhy unusual such as cranes it is all easy to private D cfor white storks flying in England for the first time in hundreds of too years, and ABCDE N bhow data including the size of their tusks and 37 ........................................... was taken ignore the importance of the seconda Sé equipment. This refers to those items that 18 Community centre 00 k club E The widespread the effects were the facecleaner of reports unrelenting ecological loss (the UNasestimates a millionand C26• In landowners queueing up being to of o NÔ more introduction sites. does Hugo feel about unpaid assistant? IfHow the dry is a of member aeran trade association such the UK Fashion Example questions: Section Ebetween 32 arespecies attached the mechanical lifting machine and the load that is is being lifted. how long-lasting the effects were are on the brink of extinction globally), the white stork ’ s return refreshing • elephants were taken by truck to their new reserve Eve Sé month of this group read a fabulous business book which is then Association, can pass your complaint to them and they may be able to What kinds of things members can you children learn to cook? 19 Textile Supermarket ASection He isFnumber realistic about the Chains, slings, shackles andstork rigging areBritain all examples of seconda Sé lifting action equipment, of deaths itpractice. caused the news. As thousands of people demonstrate about thepractical growing ofofthe white over the ’ triumph of ove crisis 0 with The flight discussed we meet. At our you H have the chance toclimate network help you. Do33 you think it tens is when important for children tomeetings learn toiscook? and it bureaucracy, iseco-anxiety perhaps surprising note most B He the actice0 us, isthese dishonest. 0 Wildlife ies spread occurPark due to faults or Featuring weaknesses thefeels speed atp 0which cloud 20 Playground restoration important. and besets glimpses Advantages f transl catitothe 0 and n volcanic atthat Nkh 0 ash tak inju 0of self-interest negativity. other members - all should like-minded businesswomen -orinataare relaxed environment. atta home school? Do you think young0 people learn to cook in these items. It C He thinks others want to change the practice. is essential that a six-monthly visual inspection is carried out to ensure how people ignored the warning signs storks in BBC television ’stoSpringwatch into June, the ecologist Chris Packham will be lots of ideasopportunities discuss, as well aslook refreshments and lotsproduce of fun! a • the You could get an organisation at your issue and .. ……·…independent -…… • There 38no there are signs of wear or damage to the slings and shackles. intelligent, progressive and practical'. described the but thisproject could as be‘ imaginative, expensive (often around £100). w 0 rkingreport, as a chef • a reduction in the number of poache 0 s and 39 .......……·· F Poetry writing group Example questions: D If you And yet its path the UK has unhappy not been with smooth. Support from the to options abovein and are still the18outcome, you could • A ’ ve antried example ofrestoration that other pa 0 ks can12 follow writing foconservation 0 young poets aged between and at the library. You How conservation enjoyable dogroup you think it would be to work as a professional chef? bodies has been surprisingly difficult toto obtain; some were hardtakewill you explo 0 case 0 eto court. There ’ s a time limit for going cou 0 t from when you took how to power up your imagination, and your poems will be •skillsan increase inown 40need ....… ……······… …….... as a contributor toreluctant GDP What does person to be awhile great chef? initiatives, others to stick their thepressed item towith thea their dry cleaner, you up to sixgroup yeawere 0 s . simplyfortnightly displayed the library andhave online. The ondoubts Saturdays whatmeets ordinary people cook? How necks much influence do celebrity/TV chefs of have out. Ininaddition the committee the on Sussex Wildlife Trust raised from 12 p.m. to 2 p.m. The group is currently full but anyone interested is welcome to join the membership waiting list. Së qu J¹ qJVnu 12 •[!’ I'3 p. 123\ ÿ<•ê p.104[ 21 25 24 22 26 27 31 34 1'3 12sl I 自 p. 1101 37 16 17 I '3 p. 125 I I •ê p . 1081 33 1'1 p. 1231 l@l p. 106 1 15 36 I '1 p. 12s I I Vý p. 1091 35 2832 0 p. 1241 13 18 14 !’ÿ\˜Þ p. 131 j 29 20 I 13 p. 124 I 19 VÚ 1231 I •ê p. 10s1 w N*E . . . . . • VÞ ,• . ~i~1~ ÿ~~ . . . ••• • • E Test Test Test 211 Test 1111 Test Test 211 Test Test Reading Reading Reading Listening Listening Listening Listening Reading Reading Questions 23-27 Questions 16-10 ¹16-20 22 and answer Questions 23-27. Read the text below 34-37 Questions 27-30 about stork ever having been a27British bird. hundreds They also had of concerns that Questions PART PART 4 Questions 11-7 ¹the 20 31-40 Questions 38-40 31-40 White storks back in Britain after years SECTION 3Questions Questions 2¹ 8-14. Read the text below and answer Questions Questions 8-14 PART Questions 11-20 PART 324 Questions 21-30 PART 3 Questions 21-30 ElD.Mm Vú WRITING TASK 2 Questions 27 and 28 ~ SECTION 2 Questions 1G ¹ 40 Emmmll Test 2 English-bred birds would migrate across the Channel, and feared that their messy Complete the table What does the speaker suggest would be helpful forto of the areas of Complete the notes below. below. nests and closeness to humans would cause aeach hazard rubbish falling down What comment the students make about the impact of the Laki eruption on the Complete the table Do the following agree with information given in- the text on page 16? Read the text on pages 25 and 26 and answer Questions 28-40. Complete the notes below. Choose the correct letter, A, B, C or D. Label the map below. Complete the notes below. The text on page 18 has six paragraphs, A-F. Questions 11 and 12 beautiful birds could be about become afollowing feature Questions 2These Nsummary ÿdo 26statements You should spend about 40 minutes onthe this task. Dealing with customer complaints Questions 21-24 Read the text below and answer Questions 15-22. Choose TWO letters, A-E. Groups for readers and writers voluntary work? people following countries? ’s chimneys. of the British landscape again PART 1ONE SECTION 1your 1-14 Choose WRITING TASK 1Questions WORD ONLY from theVÞVÞ text for each answer. answe º NO MORE THAN WORDS from the text forsheet. omn t reason. ONE WORD ONLY the text each answer. Choose answe º each Here Write ONE WORD AND/OR A NUMBER Write the correct letter ine— boxes 38-40 on your In boxes 1-7 on answer sheet, write Questions 28-33 ONE WORD ONLY each answe仁 Write Write the correct letter, ONE WORD ONLY for each answe º for A-did ÿfor next to Questions 15-20. Write Which paragraph the following? Choose the correct letter, ATWO ,from BB or C. Write about the following topic: Choose letters, A-E. When aTWO customer complains, itor isC. usually for a answer good are some strategies Which TWO the speaker admit she made in her first job? A Teenvisi 0mistakes n mentions Choose the correct letter, A, Mechanical lifting equipment A-G, next to to Choose FIVE answers from the box and write the correct letter, So howanswers has handle the reintroduction to get and going? What makes it in Choose FOUR froma the box project writemanaged thein a smooth A-F, next ABCDE that will help you customer complaint professional manner. Write your answers in boxes 23-27 on your answer sheet. The examiner asks you about yourself, your home, work or studies and other Read the text below and answer Questions 1-7. You should spend about 20 minutes this task. A The last definitive record of a pair of white storks successfully breeding in Britain Questions 16-20. This is a reading group for teens aged 12-16 which meets on the last Thursday Write your answers in boxes 15-22 on your answer sheet. being dishonest to her employe 0 on 34-37 Questions 27-30. some ways special is that it has had to rely on private individuals actually building 38 In Section A, we learn that in the past people thought white storks if the statement agrees with the information TRUE The text on pages 25 and 26 has six sections, A-F . 21 Why do the students think the Laki eruption of 1783 is so important? Resp 0 nsibilities Write the correct Jette ]ç A-F. ÿ v„ boxes 8-14 your answer sheet. WhatLare the0 nTWO main reasons site has 0been chosen for theand housing familiar Talk nSt jwhy 0Giles bstothis in fashi nthe design Pay conditi 0 ns 0 the cati Jattention 00bfriendly title If some precautions are taken, lifting equipment that is at essential for construction insimple 1416, athat nest Cathedral ineverybody Edinburgh. No one knows why was oftopics. month. We areit aon group, with keen to talk about paying too much how she looked the introduction pens themselves and feeding birds their own The Elephant translocation FALSE ABC if the statement contradicts the information Somepe 0 pie from say is better to work for a large company than aexpense. small one. include Pockets PART 1 Questions 1-10 in mind that the issue is not When a customer presents you with a complaint, keep development? A represented the deep snow and cold days of winter. It was the most severe eruption in modern times. and engineering projects can be used safely. Forklift trucks, lifting trolleys, mobile and Strategies for dealing with cust 0 mer c 0 mplaints storks disappeared from our shores. They often featured on the menus of medieval what we ’ ve enjoyed 0 eading recently and make suggestions on what we expecting to become well known expe 0 tise of tiny yet determined conservation charities such as the Roy Dennis What to do if your clothes have been lost or the correct for each section from the portions, list nothing. of headings below. NOT GIVEN ifChantal there is have no information on this EXAMPLE NB ³What ou may use any Jetter more than once. 21 problem did at the start of the talk? personal. Aiming toheading win the conf 0 ontation accomplishes He or she has AHRM 6Choose ....... ... .... Street sala project 0 y usually Starting Breakfast supe 0cvisor Checking Your English-speaking friend has asked for your help with aand college 00have nments Bcranes had the power to ensure that babies were born safely. Helpful things volunteers might 0NÔer of volcanoes. It led to the formal study Lifixed Obanquets ingshould equipment and all their parts are classed as lifting equipment. so we might, quite simply, consumed them all. But there could be awe read next. We are massive fans of action, fantasy adventure but It has suitable geographical features. trying to earn a lot of money Wildlife Project to reintroduce white storks at Knepp Estate Foundation N responsible for the successful reintroductions of ospreys Reas 0 ns f 0 r overp 0 pulati 0 n at Majete Nati 0 nal Park Do you agree or disagree? ! Strategy y 0 ur appr 0 ach The cust 0 mer ... Reas。n f。r ch。ice 。f subject Questions 1-5 made a ispurchase thatdamaged did not meet their expectations service, a etc. adry 0 were e different cor cleaner 0-allowed ect a product, 8 £eat. ... .........or ...maybe pe 0 by a he/she doing about celebrating New Year in countries. Éoz C were a speciality that only the ve 0 y rich to Paying bills It had a profound effect on society. A Her view of the speaker was blocked. Sto 0 ks are migrants a 0 riving after the end of winter, nesting more ominous reason. try toThere include aThis mix of genres instage our choices. openly disliking her client easy access to local facilities. and white-tailed eagles to Britain has been ve 0 0y ol would welcome. And the support of a Write number. viii, in boxes on your answer sheet. Aisthe count Sé suffered the most severe loss of life. 8Stay Members ofmanufactured this group share ideas fo have 0- the28-33 books they like to read. A experience on • must be well, e.g. , a 15 ......................…...............…............. on it N§the correct combination of two. A worker who remains in cont of thei 0 emotions deals from calm hour Remember it is not a direct usually had anti-poaching laws •equipment strict enforcement ifthey the 0have e s a 1Last Dry cleaners are generally responsible for items left with them, even Drooftops might be used to encourage people to getatrid of the monarchy. prope of 0this ly constructed. All on used for lifting or moving heavy loads should be B was unable toof find anobserved empty seat. and happily associating with humans, and because Itof has good connections with the airpo 0 t the spuwnuE 0 ing,She two white storks were nesting Knepp Estate, putting Cotswold Wildlife Park, which quarantined original Polish birds anddesigners. continues to • 22 What kinds ofare bills do you have toobservations pay? • sign They are 31 .....…............................... but can be overlooked by consumers and Complete the notes below. position strength .Adam What surprised about made at the time? sure Making attack on you. 24 ..... … …·…… ..... that Write a letter to your friend. In your letter Dry cleaners legally required to take 0 easonable care of anything left with them. saying the opposite. 9B It isn Give reasons for your answer and include any relevant examples f 0 om your own ’ t possible for any new members to join this group at present. B The impact on agriculture was predictable. Forlong equipment bearing CE mark hastheir beenassociation constructed to international ideas The students next toagricultural her were talking. worksh 0new ps a Creative may need toBundergo 16 .............................…………................ before use with been awriting symbol of hope and new life. Yet rebiusing 0 th also The land isbreeding oforiginal, little value. manage and cover the costs the captive-breeding programme its own well•Cexample, successful • •34 How do you usually pay your biSé l s your Nof inbelongings cash or by another method? [Why?] ABC ........………··…………·… together high up in a large oak tree. The female laid three 7 ............... is Start work at were not fulfilled. Do not t to You can claim compensation if are damaged or lost while in their care. 39 The Sussex Wildlife Trust committee was unwilling to support the storks because knowledge or experience. 0 standards. In addition, equipment that meets these standards will have documented NNÿVú List of Headings of rebellion . Shortly after the restoration of King meant they became a symbol of places producing them the number • say how important New Year is to people in your country Itdry will be convenient for workers. trained staff and excellent facilities, has proved invaluable. 29 and 30 shm hear 0 of Idof give you enough 2•Questions IfWould the cleaner loses an item belonging to you, they p。ckets in men ’ sONLY cl。thes you like to share your writing with others and their constructive Write ONE WORD for each answer. ever forgotten to pay a bill? [Why/Why not?] •10 Have you You can get feedback on your own work from other members this group. in deaths C There was a significant increase C parenting skills custome 0 say what they need to. Respond with phrases such as ,‘ Hmm ’,' I see ’, Let the 5.30 a.m. may need a regular check by an 17 … clean su 0 prised to hear about the job market? 22 What were Hugo and Chantal 23 ·······…·· eggs, which unfortunately proved to be 35rare … ………·…………............ . However, this instructions tests that should bewere adhered to p surviving, 0 ior to using the equipment. Certain Cha IIto in 1660, while storks but parliament debated putting the in them if0 lesthe dfor 0contradictions ycaused cleaning company has a your sign saying they aren ’t their responsible for items Problems byYear elephant overp 0Have pulati 0cheaper? n country money buy aNew completely new one. be any safe breeding locally. A itAn thought there might not suggestions for how to improve it? you got aplaces book inside you but need • Even Is there anything you could do to make bills [Why/Why not?] young people. and 'Tell me mo 0 e' . Then be quiet. As the customer expresses annoyance yet sees • describe how is celebrated in your enterp 0 ise arising from success in other countries the argument. West sala 0 y £23,000 Annual Junior Supporting senior Write at least 250 types of machine 0 y,of such aschef cranes, must be inspected by a qualified engineer on a by RCity group focuses on stories belonging to just one genre. an unde 0 populations standing of food and D scientific data totrue. support them the lack greater effort into destroying them entirely for fear they might inspire was not surprising fowords. 0isn such storks. Naturalists believe they are likely breed be. ARoad ItTWO become than it0in used to sto 0they kcompetitive have suffered from the draining of wetlands E•This Across Europe, as left with them, this ’tmore necessarily They can t0diet opt out ofenough. this responsibility Choose letters, A-E. B ithas worried whether would survive in B’The itain long Men started to wear 32 ..........….......… ................ the 18th centu 叩· the inspiration to get started? Build you confidence to begin fo republicanism. 0to mulating Entrance you are not reacting, he oryoung she will begin to relax. customer needs to do this just before Lift plans • greater competition, causing hunger for elephants chefs Listen well Use short phrases in reply. cannot recognise a 3Questions If you the receipt for aindamaged item, the company should refund thebeen amount six-monthly basis. • Today, explain you like about New Year in your D Animals suffered from aacelebrations sickness. fohave 0what tunately, that notion has disappeared and the stork 0and etainscountry its has association sto 0insect-rich ks will inspire range ofmeadows, emotions actions iiThere The hope that B is more variety it than they had 0native ealised. and disappearance of pastures and their loss felt Working at Milo’s Restaurants 13 and 14 putting up a sign. C it was unsure that they were actually a species. PART 2 ideas for sto 0 ylines and characters at our regular workshops. Open to all successfully in the future. being able to hear your solution. 1223Work produced by members ofdid thisthe group will be available to……… the public. Epaid retail experience According to Michelle, what contempora 0 y sources say about the Laki haze? No work on a you originally for it. … ……….... until 25 ca 0 ds given to celebrate the a 0 rival of a new child, as a with new life, appearing on ·0 elevant to cranes Some of............... itcountry are more exciting than others. ........................ inSëects the park damage to 31 deeply. few years ago, a wsaw tea 0 pockets 0 ful prdo woman in a village ingarments. Belarus showed me the • •Cbeginne A33 ..........….......................... sewed into the lining of the D had too many other to suppo Tÿ others Which TWO pieces of retail information Hugo and Chantal agree would be useful? 0A s areas and established iters. in food prices E This theold highest rise ABC T from O worthy 0problem, ganisations but not from iii asitSuppo AsThis soon you realise there ’write smemory a contact them and explain the situation. Maintaining stock 10 .... ..... ...... once a Benefits c some 0a anes, a formal lift plan must be prepared. Lift plans are a They For operations that use calm . memo 13 group doesn ’ t read or either poet Sé or fiction. bird car Séing a baby in sling held in its beak. F a good nest on her roof, empty of sto 0 ks for the first time in living Sé. Where storks People thought it was similar to ordina Sé fog. TWO letters, A-E. Choose ABCDE .............................................. and, arriving in’side, the UK, two storks were bred in support 36 ..... be possible to whereby get for your complaint from aafter dry cleaners trade 4These Itatused may When the customer calmed down and feels you have heard his or risks her start Write least 150 words. the world . out car Sé 18 for any •Describe to establish and some fcompensation 0 odinhas or drink that yfashion 0possible u......................................................... learned t 0 don You will have to talk might offer you straight away. If they ’ t, you should ask them to 23 Hugo and Chantal agree that the speaker ’ s message was and organising month type of 0 isk assessment, the dangers of the operation are carefully the reasons people return items Get the facts Ask questions and begin awith will start to as trust you. transl 0........……............ cati 0Be none pr types 0use cess have been reintroduced, they are greeted great happiness and historical iv new of ItFinding was associated with health issues. C BWhat 00 ks......... for now wea「er could the pockets for small items. •This The 40 has been effect ofhabitat stork reintroductions inwrite Europe? •The 1questions. provided for staff association. asking not to give scripted replies use this ansome opportunity 14 group would suit someone who thinks they could a book. G acareful good level of fitness were kept for several years together with aall few fully mature storks and some fellow prepare. either cove 0such the cost of repairing the item or to pay forin abut replacement (if itfor can ’ t year be to about thein topic one 9 ... calculated, and control measures are identified and put place. Before any lift how much time people have to shop for clothes So, after a long absence, there was great excitement when April of this B Which F It caused a pa eöicularly harsh winter. proper conversation. stork festivals have been restored . The Spanish erect poles for nests along their • a 19 ........ ..…··……·…... ........... .......... . can be consulted during a 'Tool Box Talk ’ It completely blocked out the sun for weeks. TWO aspects of the planned housing development have people given positive A unfair to them at times. start a genuine conversation, building a 0 elationship of trust with your customer. To help You do NOT need todesigns write any add 0 esses. suitable group of elephants from the 32’each ..... .......... ...............… was on the second and fourth Mondays of in members' vameet Opposition from the general public repaired). tomonth two minutes. You •• IfWe 2 .……......………...... during weekdays atsticks Milo Screw Restaurants Ayou Athe variety of measures have been taken to create nesting sites. proceeds, plan should be talked over with the lifting during what is often fashion people want but can ’same t all find ’.............. re offered too little compensation, you can request a free repo eö from an anests 5feedback juveniles before being at Knepp. Itmen appears that other storks are developing a pair of white stoand 0 ksreleased built an untidy nest of in the top branches of a huge moto 0 ways, in Alsace householders install cartwheels for sto 0 ks to build You sh 0 uld say: • Bigger pockets might be made for who belonged to a certain type of Suggest action B hard for them to follow. about? Be sure of your company ’ s may well make a verbal youhomes. undeselected 0 stand thehave situation, get as many details assome possible. group isbeen open tofashion men and who enjoy discussing the The one minute to have majo roads Sussex. . them Changes to the of refer oak 0B edon to as a or 'Tool Box Talk ’(made TBT). This isroutes an important oppo T0 unity for to ask 24 Adam corrects Michelle when she claims that Benjamin Franklin the best of for buying independent Oof 0time ganisation. in the middle of our rewilding project atwomen Knepp Estate in West Drone Preventing accidents with heavy loads their .the During cold snap in0 amidnight Bulgaria last March, villagers even gave white what fA 00 droofs drink y ..........….............................. 0year u provided learned t 0their prepare in times 34 ............ . vi sign hope of 37 ....................….......….....................… to new home. One left Knepp for a year, only AMRM sense If they have to pay cost replacing damaged or lost item, the maximum they ’ re indust 0adifficult y.of of the 26 on 27 ............... •Cthemes 3critical .......…................................. afte Begin your letter as follows: and issues found in science fiction novels. Our books a 0weather. ewhat usually think about you ABC C Special shelters have been made to protect the birds in bad questions about their 0 ole in the operation. the facilities for cyclists the most popular fashion sizes • vets and park staff made use of 33 ...............…………….........…. to help guide the footage, taken before the pair started sitting on them, showed three large eggs. The storks access to their homes. c 0 untries when and where y 0 u learned t 0 prepare this of voluntary w 0 rk Area obliged too _Ïof er with you is the of the item when it was left with them, notfiction, what complaints. in future. the situation and let the customer know what you going to do ’ttoit Take of the haze. came to the wrong conclusion the cause 6•to Most people who take avalue case about aabout dry-cleaning toare court are satisfied flyWhat back to be the group again. those written from the 1960s onwards and include feminist science use objects such as 20 ........……………··……·….... totocompany make the load doesn adisappointing. 0 sure e eö going to say. You vii Creatures which represent both joy and opposition Dcharge Some people have strengthened their roofs suppo the birds' weight. the impact on the 24 do Hugo and Chantal cplain 0 iticise about their school careers advice? fact that they were infe 0new. tile environment and did not hatch was not too The pair elephants into an open how you learned to prepare this p。ckets in w。men ’s cl。thes Oè would cost to replace as You ’ II probably be asked to provide evidence of how Pers 0 n specificati 0 n was the first to identify the reason fo 0 the haze. solve the p 0 oblem. One thing to keep in mind is that you shm 0 Id know what you can and Dear. with the outcome. uwnuE 0 omance. cyberpunk anda 0scientific pass over anyone ’sbeing head Main Road can make some notes 16 Fundraising e moved around, there are some p 0 actical things that should When heavy loads 27 Iceland 10 Nunston U>NN the encouragement of good relations between residents fou 0 years old, and storks can live to ove 0 thi rty, with their first attempts to are only F A driving motivation behind the project in the UK is the aspiration that the sto 0 ksa much it originally cost for example, a receipt. The dry cleaner can then offer you viii Sto 0 ks causing delight and the revival of public events supported the opinions of other observers the haze.could cannot do within the of the business you workabout fo 0. The cost be minimal N •done elephants immobilised with tranquilisers Aexplain when theFirstly, advice and hlow 0they wprepared ywere 0received u policy felt about learning to prepare to help you if you wish . be to prevent accidents. if a load needs to be moved where workers or the cost of all the accommodation • must be to work well in a team breed often failing. Prospects for next year are encouraging. These young storks scan 0ections uth an item was lost O 0 were damaged nine months ago, you still take the dry cleaner 7 If return will spark feelings of empathy and affection from townspeople who see their • Women ’ s pockets less 35 ............…........................ than men ’ s. • appoint a 21 ......................................................... to give verbal di 0 to the crane driver reduced amount depending on the condition of the item you II have to negotiate 17 Litter collection maybe a simple upgrade on the customer ’ s next purchase or a small gift certificate. Athe Key 28D Egypt B how much advice was given Readers' book group this f 000 -d the 0of r the drink. members public are present, the area must have barriers or other means toin rural location .. .... . Entrance this process had to be completed quickly to reduce 34 are part of a project to return the species to Britain, inspired by reintroductions to court. nests on rooftops. They might also encourage the public to feel worried about cost with I Ithem. I I gave I I I like I Housing simple gesture this could resl 0 It in a word-of-mouth recommendation to others, while •C‘ Playmates must care about maintaining a 0high standard ofit4is who the advice ensure no one is allowed tomore walk ’area undeo _Ï reached the load while Secondly, someone an open group for parents at the library, andmoving. toddlers are welcome to count 0equipment iesve叩 that than their target. Imported Poland, 2918 UK the where they fly toto feed on earthworms, grasshoppers and frogs. • European Women were concerned about pickpockets. Sec 0This ndary lifting (chains, slings, etc.) - aiswider elephants had to be turned on their 35 ……·” ………………..... tofrom avoid damage Questions 25 and 26 making promise you cannot commit will only set you back. 28 Section A If the dry cleaner is part of a national chain, you could get in touch with the customer called a banksman should always be used when moving heavy loads by crane. As a come along and play in the children ’ s library while the meeting is taking place. they have spent the best pa eö of three years in a six-acre pen with a group of other • must have a qualification in 5 ....... . 25 discussing theirbe future, Hugo and Chantal on urban communities White storks could that charismatic speciesdisagree that connects 15 When School to their lungs Story club 3019 USA PART 3 •29 more likely to cause 22 ..... . services department of their head office and make the complaint to them directly. crane driver often cannot see the load, especially during touch-down, this person tells The group reads mainly fiction of different genres. Books are supplied by the Section Bwith and several injured, adults, also fromonce Poland. Other have directly landscape restoration. Certainly, people loved them here. The innon-flying pairs using 36 ………·……··… ··… to link thembirds together. • juveniles Pockets were produced Choose TWO letters, A-E. A which is the best career in fashion. 16 Sports centre elephants ’ong 36 ...............…………................ had toyears be monito 0 edyoung constantly him or which way towelcome move it.to Fi name 0 her st- aid 20 library. Anyone is have a look at ou 0 website to see what the book st 0 loyalty the site. Two ago, a bird from Knepp already shown of our local village, Sto 0 rington , was originally ‘ Estorcheton ’ or ‘ home of the Discussion topics: If the dry cleaner refusesato compensate you or they offer you too little, try the 30 Cto choose BisSection when career in fashion. for the next meeting. flew across the Channel to France and, this summer ÿ0 eturned to its companions. sto 0 ks' . The public response has been overwhelming, with crowds coming to see • Clinic Pockets hung from the women sto37the ...............… ··….......…...... skirts and petticoats. - tracking devices fitted matriarchs 17 Which TWO issues following Laki ’in eruption surprised theunder students? following steps: they would likewere athe career fashion .to fail. However, It y 0 31 ungisC people and 00 machinery king free veSection Séwhy unusual such as cranes it is all easy to private D cfor white storks flying in England for the first time in hundreds of too years, and ABCDE N bhow data including the size of their tusks and 37 ........................................... was taken ignore the importance of the seconda Sé equipment. This refers to those items that 18 Community centre 00 k club E The widespread the effects were the facecleaner of reports unrelenting ecological loss (the UN estimates ainmillion C26• • In landowners queueing up being to of o NÔ more introduction sites. could be reached through gapFashion the and Items such as ....................................... does Hugo feel about unpaid assistant? IfHow the dry is38a of member aeran trade association such as theaUK Example questions: Section Ebetween 32 arespecies attached the mechanical lifting machine and the load that is is being lifted. how long-lasting the effects were are on the brink of extinction globally), the white stork ’ s return refreshing • elephants were taken by truck to their new reserve material. Eve Sé month of this group read a fabulous business book which is then Association, can pass your complaint to them and they may be able to What kinds of things members can you children learn to cook? 19 Textile Supermarket A He is realistic about the practice. Chains, slings, shackles and rigging are all examples of seconda Sé l i fti ng equipment, of deaths it people caused the number news. As thousands of demonstrate aboutthe thepractical growing climate ofofthe white stork over Britain the ’ triumph of action ove crisis 0 with The flight Section discussed we meet. At our you H have chance to network help you. Do33 you think it tens isFwhen important for children tomeetings learn toiscook? and it bureaucracy, is perhaps surprising note most B He actice0 us, isthese dishonest. 0 Wildlife ies spread occur due to faults or Featuring weaknesses thefeels speed atp 0which volcanic cloud 20 Playground important. eco-anxiety besets glimpses Advantages 0 the f various transl catitothe 0 and nstayed atthat Nkh 0 ash tak inju 0of ta restoration self-interest negativity. sizes, inside clothing for many decades. • and Pockets, other members - all should like-minded businesswomen -or inatPark aare relaxed environment. at home school? Do you think youngof people learn to cook in these items. It C He thinks others want to change the practice. is essential that a six-monthly visual inspection is carried out to ensure how people ignored the warning signs storks in BBC television ’stoSpringwatch into June, the ecologist Chris Packham will be lots of ideasopportunities discuss, as well aslook refreshments and lotsproduce of fun! a • the You could get an organisation at your issue and .. ……·…independent -…… • There 38no there are signs of wear or damage to the slings and shackles. intelligent, progressive and practical'. the as • described When dresses changed shape, hidden pockets had a negative effect on the report, but thisproject could be‘ imaginative, expensive (often around £100). w 0 rking as a chef • a reduction in the number of poache 0 s and 39 .......……·· … ….............………··”....... of women. 39 F Poetry writing group Example questions: D If you And yet its path to the UK has unhappy not been with smooth. Support from the options abovein and are still the18outcome, you could • A ’ ve antried example ofrestoration that other pa 0 ks can12 follow writing group foconservation 0 young poets aged between and at the library. You How• conservation enjoyable do you think it would be to work as a professional chef? bodies has been surprisingly difficult to obtain; some were hardBags called ‘ pouches ’ became popular, before women carried a takewill you explo 0 case 0 etohow court. There ’s aup time limit for going toand cou your 0 t - from when you took to power your imagination, poems will be •skills an increase inown 40need ....… ……······… …….... as a contributor GDP What does person to be awhile great chef? with initiatives, others simplytoreluctant to stick their 40 ..…·· thepressed item to theaintheir dry cleaner, you have up to sixgroup yeawere 0 s . meets displayed the library and online. The fortnightly ondoubts Saturdays what ordinary people cook? How necks much influence do celebrity/TV chefs of have out. In addition the committee the on Sussex Wildlife Trust raised from 12 p.m. to 2 p.m. The group is currently full but anyone interested is welcome to join the membership waiting list. Së qu J¹ qJVnu 12 p. 123\ 21 25 24 22 26 27 38 II 国 p. 34 12sl 1101 37 16 •[ 17 II1'3 '3 IIII13 1081 33 1'1 1231 l@l 106jI 1 31 15 36 '1 p.p.p. 125 12s I •ê Výp. 1091 35 2832 0 p. 1241 ÿ<•ê 13 18 14 !’ÿ\˜Þ p.p.pp.p.. 124 131 29 20 19 !’ 1'1 I '3 VÚ p. 12sl 1231 •ê p.104[ p. 1121 10s1 w N*E . . . . . •• VÞ ,• . ~i~1~ ÿ~~ . . . ••• • • E Test Test Test Test 211 Test 1111 Test Test 211 Test Reading Reading Listening Reading Listening Listening Listening Reading Questions 23-27 Questions Questions 16-10 ¹16-20 22 and answer Questions 23-27. Read the text below 34-37 27-30 about stork ever having been a27British bird. hundreds They also had of concerns that Questions PART PART 4 Questions 11-7 ¹the 20 Questions 31-40 Questions 38-40 31-40 White storks back in Britain after years SECTION 3Questions Questions 2¹ 6:Dim固 8-14. Read the text below and answer Questions Questions 8-14 PART Questions 11-20 PART 324 Questions 21-30 PART 3 Questions 21-30 ElD.Mm Vú WRITING TASK 2 Questions 27 and 28 ~ SECTION 2 Questions 1G ¹ 40 Emmmll Test 2 English-bred birds would migrate across the Channel, and feared that their messy Complete the table below. What does the speaker suggest would be helpful forto of the areas of Complete notes the below. nests and closeness to humans would cause aeach hazard rubbish falling down What comment the students make about the impact of the Laki eruption on the Complete the table below. Do the following agree with information given in- the text on page 16? Read the text on pages 25 and 26 and answer Questions 28-40. Complete the notes below. Choose correct letter, A, B, C or D. Label the map below. Complete the notes The text on page 18 has six paragraphs, A-F. Questions 11 and 12 beautiful birds could be about become afollowing feature Questions 2These Nsummary ÿdo 26statements You should spend about 40 minutes onthe this task. Dealing with customer complaints Questions 21-24 Read the text below and answer Questions 15-22. Choose TWO letters, A-E. Groups for readers and writers voluntary work? people following countries? ’s chimneys. of the British landscape again SECTION 1 1 THAN Questions PART 1ONE SECTION 1-14 Choose WRITING TASK 1Questions WORD ONLY from the1-14 text for each answer. answe º Choose NO MORE WORDS from the text forsheet. VÞVÞ t reason. ONE WORD ONLY the text each answer. answe º each Here Write ONE WORD AND/OR A NUMBER Write the correct letter ine— boxes 38-40 on your In boxes 1-7 on your answer sheet, write Questions 28-33 ONE WORD ONLY each answe NÁomn Write Write the correct letter, ONE WORD ONLY for each answe º for A-did ÿfor next to Questions 15-20. Write Which paragraph the following? Choose the correct letter, ATWO ,from BB or C. Write about the following topic: Choose letters, A-E. When aTWO customer complains, itor isC. usually for a answer good are some strategies Which TWO the speaker admit she made in her first job? A Teenvisi 0mistakes n mentions Choose the correct letter, A, Mechanical lifting equipment A-G,What next to to ChooseSo FIVE answers from the the box box and writemanaged the correct howanswers has handle the reintroduction project to get going? makes it in Choose FOUR from write the letter, A-F, next ABCDE that will help you aminutes customer complaint inwork asheet. smooth and professional manner. Read the text below and answer Questions 1-8. Write your answers in boxes 23-27 onof your answer The examiner asks you about yourself, your home, or studies and other Read the text below and answer Questions 1-7. You should spend about 20 this task. A The last definitive record of a pair white storks successfully breeding in Britain Questions 16-20. This is a reading group for teens aged 12-16 which meets on the last Thursday Write your answers 15-22 being dishonest to her employe 0 in boxes 34-37 on your answer sheet. Questions 27-30. some ways special is that it has had to rely on private individuals actually building 38 In Section A, we learn that in the past people thought white storks if the statement agrees with the information TRUE The text on pages 25 and 26 has six sections, A-F . 21 the Why do TWO theJettestudents the Laki eruption 1783chosen issheet. so important? 0answer nsibilities Write correct ]ç A-F. reasons ÿthink v„ boxes 8-14 onResp your What are the main site hasof been for theand housing familiar Talk nSt jwhy 0Giles bstothis in fashi 0in nthe design Pay conditi 0 ns L topics. 0 the cati 0month. n precautions Jattention 00bfriendly title If some are taken, lifting equipment that is at essential for construction insimple 1416, from athat nest Cathedral Edinburgh. No one knows why was of We areit aon group, with everybody keen to talk about paying too much how she looked the introduction pens themselves and feeding birds their own The Elephant translocation FALSE ABC if the statement contradicts the information Somepe 0 pie say is better to work for a large company than aexpense. small one. include Pockets PART 1 Questions 1-10 in mind that the issue is not When a customer presents you with a complaint, keep development? A represented the deep snow and cold days of winter. Itexpecting was the most severe eruption in and modern times. the best bag andstorks engineering projects can be used safely. Forklift trucks, lifting trolleys, mobile and Strategies for dealing with custsleeping 0charities mer cof 0 on mplaints disappeared from our shores. They often featured the menus of medieval what we ’ veChoosing enjoyed 0determined eading recently make suggestions on what we to become well known expe 0 tise of tiny yet conservation such as the Roy Dennis What to do if your clothes have been lost or Choose the correct heading for each section from the list headings below. NOT GIVEN if there is no information on this EXAMPLE NB ³ ou may use any Jetter more than once. 21 What problem did Chantal have at the start of the talk? personal. Aiming to win the conf supe 0 ontation accomplishes nothing. He or she has AHRM 6Lifixed ....... ... .... Street sala project 0 y usually Starting Breakfast 0cvisor Checking portions, Your English-speaking friend has asked for yourmight help with aand college 00have nments Bcranes had the power to ensure that babies were born safely. Helpful things volunteers 0NÔer of volcanoes. led to the formal study Obanquets ingshould equipment and all their parts are classed as lifting so we might, quite simply, consumed them all. But there could be awe read We are massive fans of action, fantasy adventure but ItItns has geographical features. trying to earn a lot of money Wildlife Project to reintroduce white storks at Knepp Estate Foundation N not for the successful reintroductions of ospreys Reas 0n purchase f 0ch overp 0appr pulati 0check n at Majete Nati 0 nal itequipment. Park Do you agree or !arsuitable Strategy ynext. 0that urdisagree? 0responsible ach The cust 0 mer ... Reas 0 f 0 r 0 ice 0 f subject Questions 1-5 When choosing sleeping bag, what seasons ’ s for, as well as how heavy made a did meet their expectations a product, service, or etc. a 0 e cor 0 ect 8 £ ... ......... ...maybe peit 0is a damaged by a dry cleaner he/she is doing about celebrating New Year in different countries. Éoz C were a speciality that only the ve 0 y rich were allowed to eat. Paying bills It had a profound effect on society. A Her view of the speaker was blocked. Sto 0client ksSé are a 0 riving the end ofread. winter, nesting more ominous reason. try to include aThis mix of genres inmigrants our choices. openly disliking her There easy access to local facilities. and white-tailed eagles to Britain has been ve 0after welcome. And the support of correct number. viii, in 28-33 your answer sheet. Aisthe count suffered the most severe loss of life. Members ofmanufactured this group share ideas fo have 0- the books they would like to A experience on if18Stay you ’re backpacking. Also think about filling. Natural down is ve叩 has •Write must be well, e.g. ,the a 15 ......................…...............…............. onwarm it 0 e ,s from N§the combination of two. A worker who remains inon cont 0y olduck of theithem, 0hour emotions deals calm Remember itboxes isstage not a direct usually had of anti-poaching laws •equipment strict enforcement if the a a Dry cleaners are generally responsible for items left with even Drooftops might be used to encourage people to get rid of the monarchy. uwnuE prope 0 l y constructed. All on used for lifting or moving heavy loads should be B She was unable to find an empty seat. and happily associating with humans, and because of this they have It has good connections with the airpo 0 t Last sp 0 ing, two white storks were observed nesting at Knepp Estate, putting Cotswold Wildlife Park, which quarantined thesure original Polishare birds anddesigners. continues to • alonge「 What kinds ofare bills do you have toobservations • sign They are 31 .....…............................... but be overlooked by consumers and Complete the notes below. lifespan and is easier to pack up,can while synthetic materials easier to clean, position ofsurprised strength .Adam 22 What about made at the Making attack on you. ..... f … …·…… ..... that Write letter to your friend. In letter Dry cleaners legally required topay? take 0 join easonable care oftime? anything left with them. saying the opposite. 9B Itlong isn Give reasons for your answer and include any relevant examples 0to om your ’a tbeen possible for any new members to this group at24 present. B The impact on agriculture was predictable. example, equipment bearing ayour CE mark has been constructed international B original, ideas C The students next toagricultural her were talking. writing worksh 0new ps Creative •For may need to undergo 16 .............................…………................ before use a symbol of hope and new life. Yet their association with rebiusing 0 th own also The land is of little value. manage and cover the costs of the captive-breeding programme its own well• successful breeding •and How do you usually pay your bi l s N in cash or by another method? [Why?] d叩 quicker andDo are cheaper. they ABC 34 ........………··…………·… together high upwas a unwilling large oaktotree. The female laid three 7in ............... iswere Start work atinbecause not fulfilled. not tifSé to that You can claim compensation your belongings arestandards damaged or lost while their care. 39 Sussex Wildlife Trust committee support the storks knowledge orimportant experience. 0The standards. In addition, equipment meets these will have documented NNÿVú List ofhas Headings of rebellion . Shortly after the restoration ofenough King meant they became ashare symbol of places producing them the number •Let say how New Year is toto. people in your country Itdry will be convenient for workers. trained staff and excellent facilities, proved invaluable. 29 and 30 shm hear 0 of Idof give you 2•Questions IfWould the cleaner loses an item belonging to you, they p0 ckets in men ’ sONLY clto 0what thes you like your writing with others and their constructive Write ONE WORD for each answer. ever forgotten to pay a bill? [Why/Why not?] •10 Have you You can get feedback on your own work from other members this group. in deaths C There was a significant increase C parenting skills custome 0 say they need Respond with phrases such as ,‘ Hmm ’,' I see ’, the 5.30 a.m. may need a regular check by an 17 … clean su 0 prised to hear about the job market? 22 What were Hugo and Chantal 23 should ·······…·· to eggs, which unfortunately proved be 35rare … ………·…………............ . However, this instructions tests that bewere adhered to p surviving, 0 ior to using the equipment. Certain Cha IIto in 1660, while storks but parliament debated putting the in them if0 lesthe dfor 0contradictions ycaused cleaning company has a your sign saying they aren ’t their responsible for items Problems by elephant overp 0 pulati 0 n money buy a completely new one. be any safe breeding places locally. A it thought there might not suggestions for how to improve it? Have you got a book inside you but need •A Even Is there anything you could do to make bills cheaper? [Why/Why not?] Vango Fuse -12 young people. and 'Tell me mo 0 e' . Then be quiet. As the customer expresses annoyance yet sees • describe how New Year is celebrated in your country enterp 0 ise arising from success in other countries An thestories argument. West sala 0 y £23,000 Annual Road Junior chef Supporting senior Write at least 250 words. types of machine 0 y, such as cranes, must be inspected by a qualified engineer on a by RCity This group focuses on belonging to just one genre. an unde 0 standing of food and diet D of scientific data to support them the lack greater effort into destroying them entirely for fear they might inspire republicanism. was not surprising fo 0 such young storks. Naturalists believe they are likely to breed be. A It has become more competitive than it used to sto 0 k populations have suffered from the draining of wetlands E Across Europe, as left with them, this isn ’ t necessarily true. They can ’ t opt out of this responsibility Choose TWO letters, A-E. B it worried whether they would survive in B 0 itain long enough. • Men started to wear 32 ..........….......… ................ in the 18th centu Sé· the inspiration to get started? Build you 0 confidence to begin fo 0 mulating Entrance you are not reacting, he orshort she will begin tochefs relax. The customer needs to do this just before Lift plans •This greater competition, causing hunger for elephants Listen well Use phrases in reply. cannot recognise a all-year-「ound sleeping bag combines natural duck down and a new 3Questions If you have the receipt for a damaged item, the company should refund the amount six-monthly basis. •putting explain what you like about New Year celebrations in your country D Animals suffered from a sickness. Today, fo 0 tunately, that notion has disappeared and the stork 0 etains its association stoof they 0insect-rich ks inspire range ofmeadows, emotions and actions iiThere The that Bideas ishope more variety inofwill itwere than they had 0native ealised. disappearance pastures and their loss has been felt Working at Milo’s Restaurants 13 and 14 upitfor ato Cand was unsure that actually aregular species. PART 2able sto 0 by ylines and characters at aour workshops. Open to all - haze? successfully insign. the future. being hear your solution. 1223 Work produced members this group be available to……… the public. E retail experience According to Michelle, what did the contempora 0and y sources say about the No work on a Laki you originally paid for it. synthetic fibre. The result isa 0a bag that ’will scelebrate warm weighs 1.5kg. There ’suntil a …new ……….... 25 ca ds given to the a 0 rival of a child, as a with new life, appearing on ·0 elevant to cranes C Some areas of it are more exciting than others. 31 ............... ........................ in the park • damage to deeply. A few years ago, tea 0 ful old woman in a village in Belarus showed me the • beginne A33 ..........….......................... sewed into the lining of the garments. D had too many other prdo Sëects to suppo Tÿ others Which TWO pieces of retail information Hugo and Chantal agree would be useful? 0s E and established 0 pockets iters. the inbe food prices This country saw highest rise ABC T from O worthy 0w ganisations but not from iii asitSuppo AsThis soon you realise there ’write sprotect a problem, contact them and explain the situation. They Maintaining stock 10 .... ..... ...... once a Benefits c some 0a anes, a formal lift plan must prepared. Lift plans are a For operations that use calm . water-resistant finish to it from moisture. 13 group doesn ’ t read or either poet Sé or fiction. bird car Séing a baby in sling held in its beak. F a good memory nest on her roof, empty of sto 0 ks for the first time in living memo Sé. Where storks People thought itworld was to ordinafeels Sé fog. have TWO letters, A-E. ABCDE .............................................. and, arriving in’side, the UK, These two storks were bred in support 36 ..... be possible to whereby get for your from aafter dry cleaners trade 4Choose Itatused may When the customer calmed down and you heard his or risks her start Write least 150 words. the .similar car Sé out 18 for any •Describe to establish and some fcompensation 0 odinhas or drink that yfashion 0possible u......................................................... learned t 0 don You will toyou. talk might offer you straight away. t,will you should ask them to 23 Hugo Chantal agree that the speaker ’complaint sIfdangers message and organising month type ofhave 0transl isk and assessment, the of’was the operation are carefully the reasons people return items Get the facts Ask questions and begin athey start tohave trust 0........……............ cati 0Be none pr types 0use cess The been reintroduced, they are greeted with great happiness and some historical iv Finding new of habitat It was with health issues. C BWhat 00The ks......... for now wea 0 erassociated could the pockets for small items. • 40 has been effect of stork reintroductions in Europe? • 1 provided for all staff association. asking questions. careful not to give scripted replies but use this as an opportunity 14 This group would suit someone who thinks they could write a book. G a good level of fitness were kept for several years together with a few fully mature storks and some fellow prepare. either cove 0 the cost of repairing the item or to pay for a replacement (if it can ’ t be to about thein topic for oneyear 9 ... and measures are identified and puterect in have place. Before any lift Outwell Campi。n Lux D。uble Sleeping Bag how much time people to shop for clothes So, after such a long absence, there was great excitement when April this BBWhich Fcontrol Ithave caused abuilding pa.have eöicularly harsh winter. proper conversation. stork festivals been restored . 0The Spanish poles for nests along their •calculated, aNOT 19 ........ ..…··……·…... ........... .......... can be consulted during a.......... 'Tool Box Talk ’ of It completely blocked out the sun for weeks. TWO aspects of the planned housing development people given positive A unfair to them at times. start a genuine conversation, a elationship of trust with your customer. To help You do need to write any add 0 esses. • a suitable group of elephants from the same 32 ..... ...............… was We meet on the second and fourth Mondays of each month in members' v of Opposition from the general public repaired). toa two minutes. • Ifpair 2 .……......………...... during weekdays atsticks Milo ’other Screw Restaurants Ayou Athe variety of measures have been taken to create nesting sites. proceeds, plan should be talked over with the lifting during what is often fashion designs people want but can ’install t all find ’.............. re offered too compensation, you can request free repo from an- anests 5feedback juveniles before being at Knepp. Itsuitable appears that storks are sto 0 ksreleased built an untidy nest of in the top branches of aYou huge moto 0white ways, and inlittle Alsace householders cartwheels for sto 0developing kseö to build You shunde 0double uld say: • aThis Bigger pockets might be made for men who belonged to a certain type of Suggest action sleeping bag which is for all seasons except winter is Bhomes. hard for them to follow. about? Be sure of your company ’ s may well make a verbal you 0 stand the situation, get as many details as possible. selected group isbeen open tofashion men and who oppo enjoy discussing the The one minute to have majo roads Sussex. . them Changes to the of some refer oak 0B edon to as a or 'Tool Box Talk ’(made TBT). This isroutes an important T0 unity for to ask 24 Adam corrects Michelle when she claims that Benjamin Franklin the best of for buying independent Oof 0time ganisation. in the middle of our project atwomen Knepp Estate in West Drone Preventing accidents with loads their .have During cold snap in0 amidnight Bulgaria last March, villagers even gave white what fA 00 droofs drink y ..........….............................. 0year u provided t 0their prepare inrewilding times 34 ............ . as vi sign hope of 37 ....................….......….....................… to new home. One left Knepp a year, only AMRM sense If they have to pay the cost replacing damaged or lost item, thea for maximum they ’ re cosy, and there ’heavy slearned ain handy pocket fo 「 essentials, located inside near the indust 0adifficult y.of C critical of the 26 on 27 ............... •soft 3and .......…................................. afte Begin your letter follows: themes and issues found science fiction novels. Our books 0 e usually think about what you ABC C Special shelters have been made to protect the birds in bad weather. questions about their 0 ole in the operation. the facilities for cyclists the most popular fashion sizes • vets and park staff made use of 33 ...............…………….........…. to help guide the footage, taken before the pair started sitting on them, showed three large eggs. The storks access to homes. ctop. 0Area untries when and where ytheir 0wremarkably u0 learned t 0the prepare this of voluntary rkvalue obliged too _Ï er you is the of item when it was left with them, not what it It also folds up small, given its size. complaints. in future. of the situation and let the customer know what you are going to do to Take charge of the haze. came to the wrong conclusion about the cause 6•to flyMost people who take aenvironment case about a dry-cleaning tothe court are satisfied back to be with the group again. those written from the 1960s onwards and include feminist science fiction, use objects such as 20 ........……………··……·….... totocompany make load doesn ’t adisappointing. 0 sure e eö going to say. You Creatures which represent both joy and opposition Dvii Some people have strengthened their roofs suppo the birds' weight. the impact on the 24 do Hugo and Chantal cplain 0 iticise about their school careers advice? that they infe 00new. tilethes and did not hatch was not too The elephants into an open how you learned to prepare this p fact 0What ckets in wthe 0 were men s0to cl identify Oè the would cost to replace as You ’ II reason probably be asked to provide evidence ofpair how Pers 0 n specificati n was first the fo 0 the haze. solve p 0 oblem. One thing to keep in mind is that you shm 0 Id know what you can and Dear. with the outcome. uwnuE 0 omance. cyberpunk anda 0scientific pass over anyone ’sbeing head Road can make some notes Fundraising eU>NN moved around, there are p 0 actical things thatsto should When heavy loads 2716 Iceland 10 Nunston the encouragement of good relations between fouOscar 0 ksmotivation yearscausing old, and storks can live toMain ove 0 dry thirty,some with their first attempts to Fare Aonly driving behind the project in the UK is0.residents the aspiration that the 0 ksa Cand Nordisk +10 much it originally cost for example, a receipt. The cleaner can then offer you viii Sto 0 delight and the revival of public events supported the opinions of other observers about the haze. cannot do within the policy of the business you work fo The cost could be minimal N • elephants were immobilised with tranquilisers A when they received the advice explain hlow 0 wprepared y 0accidents. u felt learning to prepare to help youyoung if workers you wish . be• breed to prevent Firstly, if............…........................ needs to be moved where or the cost the accommodation •done must be toabout work well inamonths aload often failing. Prospects for next year are encouraging. storks scan uth an item was lostof O 0all damaged nine ago, you still the dry cleaner 717 IfLitter return will feelings of empathy and affection townspeople who see their Women ’21 s spark pockets were less 35 than ’small s. •this appoint adrink. ......................................................... to’team verbal difrom 0 0ections to the crane driver reduced amount depending on the condition of the item - men you II take have to negotiate collection maybe a simple upgrade on the customer s give next purchase or aThese gift certificate. Athe Key 28D Egypt B how much advice was given Readers' book group f 00 d 0 r 0 At just 350g, this sleeping bag is remarkably light, and as it ’ s synthetic, it ’ s members of the public are present, the area must have barriers or other means to the rural location .. .... . Entrance this process had to be completed quickly to reduce 34 are part of a project to return the species to Britain, inspired by reintroductions in to court. nests on rooftops. They might also encourage the public to feel worried about cost with them. I I I I I I I I Housing simple gesture like this could resl 0 I t in a word-of-mouth recommendation to others, while •very must care about maintaining asize highis standard ofit4is moving. C‘ Playmates who gave the advice easy toopen maintain. pack just 13 × target. 20cm, makes itPoland, ideal foto 「 ensure no one is allowed toThe walk ’area undeo _Ï 0to the load while Secondly, someone iswider an group for parents at the library, and which toddlers are welcome count 0equipment iesve that more than reached their Imported from 2918 UK the where they fly feed on earthworms, grasshoppers and frogs. • European Women were Sé concerned about pickpockets. Sec 0This ndary lifting (chains, slings, etc.) elephants had to be turned on their 35 ……·” ………………..... to avoid damage Questions 25 and 26 making a promise you cannot commit to will only set you back. 28 Section A Itisathe will work perfectly summer trekking. If the dry cleaner part of national chain, you could get in touch with the customer called ahave banksman should always be used heavy loads As a come along play inapathat the children ’swhen library while the meeting iscrane. taking place. they spent best eö ofcharismatic three years in moving a six-acre pen withurban aby group of other •backpacking. must haveand qualification in 5 ....... .for 25 When discussing their future, Hugo and Chantal disagree on White storks could be species that connects communities 15 School to their lungs Story club 3019 USA PART 3 •29 more likely to cause 22 ..... . services department of their head office and make the complaint to them directly. crane driver often cannot see the load, especially during touch-down, this person tells The group reads mainly fiction ofusing different genres. are supplied by the Section Bwith and several injured, adults, also fromBooks Poland. Other have directly landscape restoration. Certainly, people once loved them here. The innon-flying pairs 36 ………·……··… ··… to link thembirds together. • juveniles Pockets were produced Choose TWO letters, A-E. A is the best career in fashion. D The Sleep 250GSM Single Cowl Sleeping 16 Sports centre -which elephants ’ 36 ...............…………................ had to be monito 0 edyoung constantly him or which way to move it. Fi name 0 her stBig aid 20 library. Anyone is welcome have a look at ou 0 website to see what the book st 0 ong loyalty to the site. Two years ago, a bird from Knepp already shown of ourrefuses local village, Sto 0 rington , was ’ ortry ‘ home Discussion topics: If the dry cleaner compensate you or originally they offer‘ Estorcheton you too little, the of the 30 Cto choose atocareer BisSection when in fashion. for the next meeting. flew across the Channel to France and, this summer ÿ0 the eturned to its companions. sto 0 ks' . The public response has been overwhelming, with crowds coming to see If you want a no-frills, budget sleeping bag that will last more than one • Pockets hung from the women ’ s 37 ...............… ··….......…...... under skirts and petticoats. tracking devices were fitted to the matriarchs 17 Clinic Which TWO issues following the Laki eruption surprised students? following steps: they cfor would like a career in fashion .to fail. However, it is all too easy to It y 0 31 ungisC people and 00 machinery king free veSection Séwhy unusual such as cranes D white storks flying in England for the first time in hundreds of years, and private opt for this. It ’ s soft, comfy and simple to wash. Give yourself a bit of summer, ABCDE N bhow data including the size of their tusks and 37 ........................................... was taken ignore the importance ofof the seconda Sé equipment. This refers to those items that 18 Community centre 00 k of club E The widespread the effects were In the face reports unrelenting ecological loss (the UN estimates a million C time to fit it back in the bag, though. Use it for spring, summer and autumn. landowners queueing up to o NÔ er more introduction sites. could be reached through a gap in the • Items such as 38 ....................................... 2632 doescleaner Hugo feel about being unpaid assistant? the dry is a member of aan trade association such as the UK Fashion and • IfHow Example questions: Section Ebetween are• attached the mechanical lifting machine and the load that is is being lifted. how long-lasting the effects were are on members the of globally), the stork return refreshing elephants were taken by truck their reserve Eve material. Sé month ofextinction this group read new a fabulous business book which is then Textile Association, you can pass your complaint towhite them and’ sthey may be able to What kinds of things canbrink children learn totocook? 19 species Supermarket A He is realistic about the practice. Chains, slings, shackles and rigging are all examples of seconda Sé l i fti ng equipment, of deaths it caused the number news. As tens of thousands of people demonstrate about the growing climate crisis of the white stork over Britain is the triumph of practical action ove 0 The flight E Jack Wolfskin Sm。。zip +3 Section F 33 discussed when we meet. At our meetings you ’ H have the chance to network with help you. Do you think it is important for children to learn to cook? and it bureaucracy, is perhaps surprising note most B He actice0 us, isthese dishonest. 0 Wildlife ies spread occur due to faults or Featuring weaknesses thefeels speed atp 0which volcanic cloud 20 Playground important. eco-anxiety besets glimpses Advantages 0 the f various transl catitothe 0 and nstayed atthat Nkh 0 ash tak inju 0of ta restoration self-interest negativity. of sizes, inside clothing for many decades. • and Pockets, other members - insulation all should like-minded businesswomen -or inatPark aare relaxed environment. at home school? Do you think young people learn to cook We like the extra in this sleeping bag around the areas that tend in these items. It C He thinks others want to change the practice. is essential that a six-monthly visual inspection is carried out to ensure howinpeople ignored the warning signs storks BBC television ’stoSpringwatch into June, the ecologist Chris Packham There will be lots of ideas discuss, as well as refreshments and lots of fun! • the You could get an independent organisation look at your issue and produce .. ……·… -…… opportunities •to are 38no feel the coldof (head, chest and feet). And the hood is cosy enough to useaas there signs wear or damage the slings and shackles. ‘ imaginative, intelligent, progressive and practical'. the project as • described When dresses changed shape, to hidden pockets had a negative effect on the report, but this could be expensive (often around £100). w 0 rking as a chef a pillow. a… reduction the number of poache 0 s and 39 .......……·· ….............………··”....... of women. 39 writing ingroup F • Poetry Example questions: D If you And yet its path the UK has unhappy not been with smooth. Support from the to options abovein and are still the18outcome, you could • A ’ ve antried example ofrestoration that other pa 0 ks can12 follow writing foconservation 0 young poets aged between and at the library. You How• conservation enjoyable dogroup you think it would be to work as a professional chef? bodies has been surprisingly difficult to obtain; some hardBags called ‘ pouches ’ became popular, before women carried awere takewill you explo 0 case 0 etohow court. There ’ s a time limit for going to cou 0 t from when you took to power up your imagination, and your poems will be •skills an increase inown 40need ....… ……······… …….... as a contributor toreluctant GDP What does person to be awhile great chef? with initiatives, others to stick their 40 ..…·· thepressed item to thea their dry cleaner, you up to sixgroup yeawere 0 s . simplyfortnightly displayed the library andhave online. The ondoubts Saturdays whatmeets ordinary people cook? How necks much influence do celebrity/TV chefs of have out. Ininaddition the committee the on Sussex Wildlife Trust raised from 12 p.m. to 2 p.m. The group is currently full but anyone interested is welcome to join the membership waiting list. Së qu J¹ qJVnu 12 •[ '3 p. 123\ ÿ<•ê p.104[ 21 25 24 39 22 26 27 31 38 1'1 p. 12sl I Vý p. 1121 34 1'3 12sl •ê p. 1101 37 16 17 I '3 p. 125 I I p . 1081 33 1'1 p. 1231 l@l p. 106 1 15 36 32 I '1 p. 12s I I Vý p. 1091 35 28 !’ I 0 p. 1241 13 18 14 !’ÿ\˜Þ p. 124 131 jI 29 20 I13 p. 19 VÚ 1231 I •ê p. 10s1 w N*E . . . . . •• VÞ ,• . ~i~1~ ÿ~~ . . . ••• • • E Test Test Test 21 Test Test 1111 Test Test 21 Test 211 Test Reading Reading Reading Listening Listening Listening Listening Reading Reading Questions 23-27 Questions 16-10 ¹16-20 22 and answer Questions 23-27. Read the text below 34-37 Questions 27-30 about stork ever having been a27British bird. hundreds They also had of concerns that F Vang。 Starwalker Drag。n Questions PART PART 4 Questions 11-7 ¹the 20 31-40 Questions 38-40 31-40 White storks back in Britain after years SECTION 3Questions Questions 2¹ 6:Dim Vú 8-14. Read the text below and answer Questions Questions 8-14 PART Questions 11-20 PART 324 Questions 21-30 PART 3 Questions 21-30 ElD.Mm Vú WRITING TASK 2 Questions 27 and 28 ~ SECTION 2 Questions 1G ¹ 40 Emmmll Test 2 English-bred birds would migrate across the Channel, and feared that their messy This inn 。vative, high-quality kids' sleeping bag enables you to undo some Complete the table What does the speaker suggest would be helpful for of the areas of Complete the notes below. below. nests and closeness to humans would cause aeach hazard rubbish falling down What comment the students make about the impact of the Laki eruption on the Complete the table Do the following agree with information given in-your the text on page 16? Read the text on pages 25 and 26 and answer Questions 28-40. Complete the notes below. Choose the correct letter, A, B, C or D. Label the map below. Complete the notes below. The text on page 18 has six paragraphs, A-F. Questions 11 and 12 beautiful birds could be about to become afollowing feature Questions 2These Nsummary ÿdo 26statements You zips should spend about 40 minutes onthe this task. Dealing with customer complaints Questions 21-24 Read the text below and answer Questions 15-22. Choose TWO letters, A-E. Groups for readers and writers and turn it into a fun, animal-themed coat. Once youngster is ready voluntary work? people following countries? ’s chimneys. of the British landscape again SECTION 1 Questions forNO bed, simply zip thefrom bottom back on and zipfor upeach the answe shoulders. Suitable for PART 1ONE SECTION 1your 1-14 Choose WRITING TASK 1Questions WORD ONLY the1-14 text for each answer. º MORE THAN WORDS from the text VÞVÞ t reason. ONE WORD ONLY the text each answer. Choose answe º Write ONE WORD AND/OR ABsheet, NUMBER Write the correct letter ine— boxes 38-40 on your sheet. In boxes 1-7 on answer write Questions 28-33 ONE WORD ONLY each answe NÁomn Write Write the correct letter, ONE WORD ONLY for each answe º for A-did ÿfor next to Questions 15-20. Write Which paragraph the following? Choose the correct letter, ATWO ,from or C. Write about the following topic: Choose letters, A-E. When aTWO customer complains, itor isCelsius. usually for a answer good Herejob? are some strategies Which TWO the speaker admit she made in her first A Teenvisi 0mistakes n8 mentions Choose the correct letter, A, B C. between and 20 degrees Mechanical lifting equipment A-G,What next to to ChooseSo FIVE answers from the box box and write the correct letter, howanswers has handle the reintroduction project managed to get going? makes it in Choose FOUR from the write the A-F, next ABCDE that will help you aminutes customer complaint inwork asheet. smooth and professional manner. Read the text below and answer Questions 1-8. Write your answers in boxes 23-27 on your answer The examiner asks you about yourself, your home, or studies and other Read the text below and answer Questions 1-7. You should spend about 20 this task. A The last definitive record of a pair of white storks successfully breeding in Britain Questions 16-20. This is a reading group for teens aged 12-16 which meets on the last Thursday Write your answers in boxes 15-22 on your answer sheet. being dishonest to her employe 0 on 34-37 Questions 27-30. some ways special is that it has had to rely on private individuals actually building 38 In Section A, we learn that in the past people thought white storks if the statement agrees with the information TRUE The text on pages 25 and 26 has six sections, A-F . 21 Why do the students think the Laki eruption of 1783 is so important? Resp 0 nsibilities Write the correct Jette ]ç A-F. ÿ v„ boxes 8-14 your answer sheet. What are the0 nTWO main reasons site has 0been chosen for theand housing Outwell c。nqueror G familiar Talk nSt jwhy 0Giles bstothis in fashi nthe design Pay conditi 0 ns L topics. 0 the cati Jattention 00bfriendly title If some precautions are taken, lifting equipment that is at essential for construction insimple 1416, athat nest Cathedral ineverybody Edinburgh. No one knows why was of month. We areit aon group, with keen to talk about paying too much how she looked the introduction pens themselves and feeding birds their own The Elephant translocation FALSE ABC if the statement contradicts the information Somepe 0 pie from say is better to work for a large company than aexpense. small one. include Pockets PART 1 Questions 1-10 in mind that the issue is not When a customer presents you with a complaint, keep development? A represented the deep snow and cold days of winter. It was the most severe eruption in modern times. Choosing the best sleeping bag and engineering projects can be used safely. Forklift trucks, lifting trolleys, mobile and Strategies for dealing with cust 0 mer c 0 mplaints storks disappeared from our shores. They often featured on the menus of medieval what we ’ ve enjoyed 0 eading recently and make suggestions on what we This sleeping bag has an integrated down duvet and lots of space. What’s expecting to become well known expe 0 tise of tiny yet determined conservation charities such as the Roy Dennis What to do if your clothes have been lost or the correct for each section from the portions, list nothing. of headings below. NOT GIVEN ifChantal there is have no information on this EXAMPLE NB ³What ou may use any Jetter more than once. 21 problem did at the start of the talk? personal. Aiming toheading win the conf 0 ontation accomplishes He or she has AHRM 6Choose ....... ... .... Street sala project 0 y usually Starting Breakfast supe 0cvisor Checking Your English-speaking friend has asked for your help with aand college 00have nments Bcranes had the power to ensure that babies were born safely. Helpful things volunteers might 0NÔer of volcanoes. It led to the formal study Lifixed Obanquets ingshould equipment and all their parts are classed as lifting equipment. so we might, quite simply, consumed them all. But there could be awe read next. We are massive fans of action, fantasy adventure but more, it packs up c。 mpactly and is easy to get back in the bag. It ’ s light but to。 It has suitable geographical features. trying to earn a lot of money Wildlife Project to reintroduce white storks at Knepp Estate Foundation N responsible for the successful reintroductions of ospreys Reas 0 ns f 0 r overp 0 pulati 0 n at Majete Nati 0 nal Park Do you agree or disagree? ! Strategy y 0 ur appr 0 ach The cust 0 mer ... Reas 0 n f 0 r ch 0 ice 0 f subject Questions 1-5 When choosing aasleeping bag, check what seasons it’ s cleaner well asservice, heavy made a ispurchase thatdamaged did not meet their expectations product, or etc. adry 0 were e different cor 0-for, ect a as 8 £eat. ...how ......... ...maybe peit 0is a by a he/she doing about celebrating New Year in countries. Éoz C were speciality that only the ve 0 y rich allowed to Paying bills It had a profound effect on society. A Her view of the speaker was blocked. Sto 0 ks are migrants a 0 riving after the end of winter, nesting more ominous reason. try to include aThis mix of genres instage our choices. big for amanufactured rucksack. openly disliking her client There easy access to local facilities. and white-tailed eagles to Britain has been ve 0 0y olduck welcome. And support of correct number. viii, in 28-33 your answer sheet. Aisthe count Sé suffered the most severe loss of life. Members of this group share ideas fo have 0- the books they would like to read. A experience on if18Stay you ’re backpacking. Also think about filling. Natural down is ve the Sé has •Write must be well, e.g. a 15 ......................…...............…............. onwarm it 0 e , s from N§the combination of two. A worker who remains inon cont of theithem, 0hour emotions deals calm Remember itboxes is,the not a direct usually had anti-poaching laws •equipment strict enforcement if the a a Dry cleaners are generally responsible for items left with even Drooftops might be used to encourage people to get rid of the monarchy. uwnuE prope of 0this ly constructed. All on used for lifting or moving heavy loads should be B She was unable toof find anobserved empty seat. and happily associating with humans, and because they have It has good connections with the airpo 0 t Last sp 0 ing, two white storks were nesting at Knepp Estate, putting Cotswold Wildlife Park, which quarantined the original Polish birds and continues to • alonge What ofare bills do you have toobservations • sign They are 31legally .....…............................... but be overlooked by consumers and designers. Complete the notes below. 0 kinds lifespan and is easier to pack up,can while synthetic materials easier to them. clean, position ofsurprised strength .Adam 22 What about made at the sure Making attack on you. ..... are …·…… ..... that Write letter to your friend. In your letter Dry cleaners required topay? take 0 join easonable care oftime? anything left with saying the opposite. 9B Itlong isn Give reasons for your answer and include any relevant examples f… 0to om your own ’a tbeen possible for any new members to this group at24 present. B The impact on agriculture was predictable. For example, equipment bearing a CE mark has been constructed international B original, ideas C The students next to her were talking. writing worksh 0new ps Creative • may need to undergo 16 .............................…………................ before use a symbol of hope and new life. Yet their association with rebi 0 th also The land is of little agricultural value. manage and cover the costs of the captive-breeding programme using its own well• can breeding •and How dodsuccessful you usually pay your biSé l s your N high inbelongings cash by another method? [Why?] Sé quicker and are cheaper. they ABC 34 ........………··…………·… together upwas a unwilling large oaktotree. The female laid three 7inor............... iswere Start work atinbecause not fulfilled. Do not tif to that You claim compensation are damaged or lost while their care. 39 Sussex Wildlife Trust committee support the storks knowledge orimportant experience. 0The standards. In addition, equipment meets these standards will have documented NNÿVú List ofhas Headings of rebellion . Shortly after the restoration ofenough King meant they became ashare symbol of places producing them the number •Let say how New Year is to people in your country It will be convenient for workers. trained staff and excellent facilities, proved invaluable. Questions 29 and 30 shm 0 Id give you 2 If the dry cleaner loses an item belonging to you, they p0 ckets in men ’ s cl 0 thes Would you like to your writing with others and hear their constructive Write ONE WORD ONLY for each answer. ever forgotten to pay a bill? [Why/Why not?] •10 Have you You can get feedback on your own work from other members of this group. in deaths of C There was a significant increase C parenting skills custome 0 say what they need to. Respond with phrases such as ,‘ Hmm ’,' I see ’, the 5.30 a.m. may need a regular check by an 17 … clean su 0 prised to hear about the job market? 22•eggs, What were Hugo and Chantal 23 ·······…·· which unfortunately proved to be 35rare … ………·…………............ . However, this instructions tests that should bewere adhered to p surviving, 0 ior to using the equipment. Certain Cha IIto in 1660, while storks but parliament debated putting the in them if0 lesthe dfor 0contradictions ycaused cleaning company has a your sign saying they aren ’t their responsible for items Problems byYear elephant overp 0Have pulati 0cheaper? n country money buy aNew completely new one. be any safe breeding locally. A itFuse thought there might not suggestions for how to improve it? you got aplaces book inside you but need •A Even Is there anything you could do to make bills [Why/Why not?] Vango -12 young people. and 'Tell me mo 0 e' . Then be quiet. As the customer expresses annoyance yet sees • describe how is celebrated in your enterp 0 ise arising from success in other countries An the argument. West sala 0 y £23,000 Annual Road Junior chef Supporting senior Write at least 250 words. types of machine 0 y,of such as cranes, must be inspected by a qualified engineer on a by RCity This group focuses on stories belonging to just one genre. an unde 0 standing of food and diet D scientific data to support them the lack greater effort into destroying them entirely for fear they might inspire republicanism. was not surprising fo 0 such young storks. Naturalists believe they are likely to breed be. A It has become more competitive than it used to sto 0 k populations have suffered from the draining of wetlands E Across Europe, as left with them, this isn ’ t necessarily true. They can ’ t opt out of this responsibility just Choose TWO letters, A-E. B it worried whether they would survive BThe 0 itain long • Entrance Men started to wear 32 ..........….......… ................ the 18th centutoenough. Sé· needs the inspiration to get started? Build you relax. 0inin confidence begin fo to 0 mulating you are not reacting, he or she will begin to customer do this before Lift plans • greater competition, causing hunger for elephants chefs Listen well Use short phrases in reply. cannot recognise a ÿ0 more ound sleeping bag combines natural duck down and new This 3Questions If you the receipt for aindamaged item, the company should refund thebeen amount six-monthly basis. • Today, explain you like about New Year in your D Animals suffered from a celebrations sickness. fohave 0what tunately, that notion has disappeared and the stork 0and etainscountry its ahas association sto 0insect-rich ks will inspire range ofmeadows, emotions actions iiall-year The hope that B There is variety than they had 0native ealised. disappearance of pastures and their loss felt Working at Milo’s Restaurants 13 and 14 putting up a sign. Cand itfor was unsure that they were actually aregular species. PART 2able ideas sto 0 by ylines and characters at aour workshops. Open to all - haze? successfully in the future. being to hear your solution. 12 Work produced members ofita this group will be available to……… the public. E retail experience 23 According to Michelle, what did the contempora 0and y sources say about the Laki No work on a you originally paid for it. synthetic fibre. The result is bag that ’ s warm weighs 1.5kg. There ’ s a … ……….... until 25 ca 0 ds given to celebrate the a 0 rival of a new child, as a with new life, appearing on ·0 elevant to cranes Some of............... itcountry are more exciting than others. ........................ inSëects the park damage to 31 deeply. few years ago, a wsaw tea 0 pockets 0 ful prdo old woman in a village ingarments. Belarus showed me the • •Cbeginne A33 ..........….......................... sewed into the lining of the D had too many other to suppo Tÿ others Which TWO pieces of retail information Hugo and Chantal agree would be useful? 0A s areas and established iters. in food prices E This the highest rise ABC T from O worthy 0problem, ganisations but not from iii asitSuppo AsThis soon you realise there ’write sprotect a contact them and explain the situation. Maintaining stock 10 .... ..... ...... once a Benefits c some 0a anes, a formal lift plan must be prepared. Lift plans are a They For operations that use calm . memo water-resistant finish to it from moisture. 13 group doesn ’ t read or either poet Sé or fiction. bird car Séing a baby in sling held in its beak. F a good memory nest on her roof, empty of sto 0 ks for the first time in living Sé. Where storks People thought it was similar to ordina Sé fog. TWO letters, A-E. Choose ABCDE .............................................. and, arriving in’side, the UK, two storks were bred in support 36 ..... be possible to whereby get for your complaint from aafter dry cleaners trade 4These Itatused may When the customer calmed down and feels you have heard his or risks her start Write least 150 words. the world . out car Sé 18 for any •Describe to establish and some fcompensation 0 odinhas or drink that yfashion 0possible u......................................................... learned t 0 don You will have to talk might offer you straight away. If they ’ t, you should ask them to 23 Hugo and Chantal agree that the speaker ’ s message was and organising month type of 0 isk assessment, the dangers of the operation are carefully the reasons people return items Get the facts Ask questions and begin awith will start to as trust you. transl 0........……............ cati 0Be none pr types 0use cess have been reintroduced, they are greeted great happiness and historical iv new of ItFinding was with health issues. C BWhat 00 ks......... for now wea 0 erassociated could the pockets for small items. •This The 40 has been effect ofhabitat stork reintroductions inwrite Europe? •The 1questions. provided for staff association. asking not to give scripted replies use this ansome opportunity 14 group would suit someone who thinks they could a book. G acareful good level of fitness were kept for several years together with aall few fully mature storks and some fellow prepare. either cove 0such the cost of repairing the item or to pay forin abut replacement (if itfor can ’ t year be to about thein topic one 9 ... calculated, and control measures are identified and put place. Before any lift Outwell Campi 0 n Lux D 0 uble Sleeping Bag how much time people have to shop for clothes So, after a long absence, there was great excitement when April of this BBWhich F It caused a pa eöicularly harsh winter. proper conversation. stork festivals have been restored . The Spanish erect poles for nests along their • a 19 ........ ..…··……·…... ........... .......... . can be consulted during a 'Tool Box Talk ’ It completely blocked out the sun for weeks. TWO aspects of the planned housing development have people given positive A unfair to them at times. start a genuine conversation, building a 0 elationship of trust with your customer. To help You do NOT need todesigns write any add 0 esses. suitable group of elephants from the 32’each ..... .......... ...............… was on the second and fourth Mondays of in members' vameet Opposition from the general public repaired). tomonth two minutes. You •• IfWe 2 .……......………...... during weekdays atsticks Milo Screw Restaurants Ayou Athe variety of measures have been taken to create nesting sites. proceeds, plan should be talked over with the lifting during what is often fashion people want but can ’same t all find ’.............. re offered too little compensation, you can request a free repo eö from an- anests 5feedback juveniles before being at Knepp. Itsuitable appears that other storks are developing a pair of white stoand 0 ksreleased built an untidy nest of in the top branches of a huge moto 0 ways, in Alsace householders install cartwheels for sto 0 ks to build You sh 0 uld say: • Bigger pockets might be made for men who belonged to a certain type of Suggest action This double sleeping bag which is for all seasons except winter is B hard for them to follow. about? Be sure of your company ’ s may well make a verbal youhomes. undeselected 0 stand thehave situation, get as many details assome possible. group isbeen open tofashion men and who enjoy discussing the The one minute to have majo roads Sussex. . them Changes to the of refer oak 0B edon to as a or 'Tool Box Talk ’(made TBT). This isroutes an important oppo T0 unity for to ask 24 Adam corrects Michelle when she claims that Benjamin Franklin the best of for buying independent Oof 0time ganisation. in the middle of our rewilding project atwomen Knepp Estate in West Drone Preventing accidents with heavy loads their .the During cold snap in0 amidnight Bulgaria last March, villagers even gave white what fA 00 droofs drink y ..........….............................. 0year u provided learned t 0their prepare in times 34 ............ . vi sign hope of 37 ....................….......….....................… to new One left Knepp for a year, only AMRM sense If they have to pay cost replacing damaged or lost item, the maximum they ’ re and cosy, and there ’ s a handy pocket fohome. 0 essentials, located inside near the indust 0adifficult y.of C critical of the 26 on 27 ............... •soft 3 .......…................................. afte Begin your letter as follows: themes and issues found in science fiction novels. Our books a 0weather. ewhat usually think about you ABC C Special shelters have been made to protect the birds in bad questions about their 0 ole in the operation. the facilities for cyclists the most popular fashion sizes • vets and park staff made use of 33 ...............…………….........…. to help guide the footage, taken before the pair started sitting on them, showed three large eggs. The storks access to their homes. c 0 untries when and where y 0 u learned t 0 prepare this of voluntary w 0 rk Area obliged _Ïof erfolds you is the value of the item when it size. waswhat left with them, notfiction, what top. Ittoo also up remarkably small, given its complaints. in future. the situation and let the customer know you going to do ’ttoit Take of the haze. came to the wrong conclusion the cause 6•to Most people who take aenvironment case about aabout dry-cleaning toare court are satisfied fly back to be with the group again. those written from the 1960s onwards and include feminist science use objects such as 20 ........……………··……·….... totocompany make the load doesn adisappointing. 0 sure e eö going to say. You vii Creatures which represent both joy and opposition Dcharge Some people have strengthened their roofs suppo the birds' weight. the impact on the 24 What do Hugo and Chantal cplain 0 iticise about their school careers advice? fact that they were infe 00new. tilethes and did not hatch was not too The pair elephants into an open how you learned to prepare this p 0 ckets in w 0 men s cl Oè would cost to replace as You ’ II probably be asked to provide evidence of how Pers 0 n specificati 0 n was the first to identify the reason fo 0 the haze. solve the p 0 oblem. One thing to keep in mind is that you shm 0 Id know what you can and Dear. with the outcome. uwnuE 0 omance. cyberpunk anda 0scientific pass over anyone ’sbeing head Main Road can make some notes 16 Fundraising e moved around, there are some p 0 actical things that should When heavy loads 27 Iceland 10 Nunston U>NN the encouragement of good relations between residents fou 0 years old, and storks can live to ove 0 thi rty, with their first attempts to are only F A driving motivation behind the project in the UK is the aspiration that the sto 0 ksa Cand Nordisk Oscar +10 much it originally cost for example, a receipt. The dry cleaner can then offer you viii Sto 0 ks causing delight and the revival of public events supported the opinions of other observers the haze.could cannot do within the of the business you workabout fo 0. The cost be minimal N •done elephants immobilised with tranquilisers Aexplain when theFirstly, advice hlow 0they wprepared ywere 0received u policy felt about learning to prepare to help you if you wish . be to prevent accidents. if a load needs to be moved where workers or the cost of all the accommodation • must be to work well in a team breed often failing. Prospects for next year are encouraging. These young storks scan 0ections uth an item was lost O 0 were damaged nine months ago, you still take the dry cleaner 7 If return will spark feelings of empathy and affection from townspeople who see their • Women ’ s pockets less 35 ............…........................ than men ’ s. • appoint a 21 ......................................................... to give verbal di 0 to the crane driver reduced amount depending on the condition of the item you II have to negotiate the 17 Litter collection maybe a simple upgrade on the customer ’ s next purchase or a small gift certificate. Key 28D Egypt B how much advice was given Readers' book group this f 000just d the 0of r the drink. At 350g, this sleeping bag isalso remarkably light, and as it..feel ’reintroductions s....other synthetic, it’to sin A members public are present, the area must have barriers or means rural location . Entrance this process had to be completed quickly to reduce 34 are part of a project to return the species to Britain, inspired by to court. nests on rooftops. They might encourage the public to worried about cost with I Ithem. I I gave I I I like I Housing simple gesture this could reslpack 0 It in a word-of-mouth recommendation others, •very must care about maintaining asize high standard ofit4is C‘ Playmates who the advice easy toopen maintain. isthe just 13 × target. 20cm, which makes itto ideal fo to 0while ensure no one is allowed toThe walk ’area undeo _Ï 0to the load while Secondly, someone iswider an group for parents at library, andmoving. toddlers are welcome count 0equipment iesve that more than reached their Imported from Poland, 2918 UK the where they fly feed on earthworms, grasshoppers and frogs. • European Women were Sé concerned about pickpockets. Sec 0This ndary lifting (chains, slings, etc.) elephants had to be turned on their 35 ……·” ………………..... to avoid damage Questions 25 and 26 making a promise you cannot commit to will only set you back. 28 Section A Itisathe will work perfectly summer trekking. If the dry cleaner part of national chain, you could get in touch with the customer called ahave banksman should always be used heavy loads As a come along play inapathat the children ’swhen library while the meeting iscrane. taking place. they spent best eö ofcharismatic three years in moving a six-acre pen withurban aby group of other •backpacking. must haveand qualification in 5 ....... .for 25 When discussing their future, Hugo and Chantal disagree on White storks could be species that connects communities 15 School to their lungs 19 Story club 30 USA PART 3 •29 more likely to cause 22 ..... . services department of their head office and make the complaint to them directly. crane driver often cannot see the load, especially during touch-down, this person tells The group reads mainly fiction of different genres. Books are supplied by the Section Bwith and several injured, adults, also fromonce Poland. Other have directly landscape restoration. Certainly, people loved them here. The innon-flying pairs using 36 ………·……··… ··… to link thembirds together. • juveniles Pockets were produced Choose TWO letters, A-E. A is the best career in fashion. D The Sleep 250GSM Single Cowl Sleeping 16 Sports centre -which elephants ’ong 36 ...............…………................ had toyears be monito 0 edyoung constantly him or which way towelcome move it.to Fi name 0 her stBig aid 20 library. Anyone is have a look at ou 0 website to see what the book st 0 loyalty the site. Two ago, a bird from Knepp already shown of our local village, Sto 0 rington , was originally ‘ Estorcheton ’ or ‘ home of the Discussion topics: If the dry cleaner refusesato compensate you or they offer you too little, try the 30 Cto choose BisSection when career in fashion. for the next meeting. flew across the Channel to France and, this summer ÿ0 eturned to its companions. sto 0 ks' . The public response has been overwhelming, with crowds coming to see If you want a no-frills, budget sleeping bag that will last more than one • Clinic Pockets hung from the women sto37the ...............… ··….......…...... skirts and petticoats. - tracking devices fitted matriarchs 17 Which TWO issues following Laki ’in eruption surprised theunder students? following steps: they cfor would likewere athe career .to fail. However, It y 0 31 ungisC people and 00 machinery king free veSection Séwhy unusual such as fashion cranes it is yourself all easy to private D for white storks flying England for thesimple first time in hundreds of too years, opt this. It’s in soft, comfy and to wash. Give aand bit of summer, ABCDE N bhow data including the size of their tusks and 37 ........................................... was taken ignore the importance of the seconda Sé equipment. This refers to those items that 18 Community centre 00 k club E The widespread the effects were In the face of reports of unrelenting ecological loss (the UN estimates a million C time to fit it back in the bag, though. Use it for spring, summer and autumn. landowners queueing up to o NÔ er more introduction sites. could be reached through a gap in the • Items such as 38 ....................................... 26 How does Hugo feel about being an unpaid assistant? dry cleaner is a member of a trade association such as the UK Fashion and • If the Example questions: Section Ebetween 32 are• attached the mechanical lifting machine and the load that is is being lifted. how long-lasting the effects were are on members the of globally), the stork return refreshing elephants were taken by truck their reserve Eve material. Sé month ofextinction this group read new a fabulous business book which is then Textile Association, you can pass your complaint towhite them and’ sthey may be able to What kinds of things canbrink children learn totocook? 19 species Supermarket A He is realistic about the practice. Chains, slings, shackles and rigging are all examples of seconda Sé l i fti ng equipment, of deaths it people caused the number news. As thousands of demonstrate aboutthe thepractical growing climate ofofSm the white stork over Britain the ’ triumph of action ove crisis 0 with The flight E33 Jack Wolfskin 00 zipfor +3 Section discussed we meet. At our you H have chance to network help you. Do you think it tens isFwhen important children tomeetings learn toiscook? and it bureaucracy, is perhaps surprising note most B He actice0 us, isthese dishonest. 0 Wildlife ies spread occur due to faults or Featuring weaknesses thefeels speed atp 0which volcanic cloud 20 Playground important. eco-anxiety besets glimpses Advantages 0 the f various transl catitothe 0 and nstayed atthat Nkh 0 ash tak inju 0of ta restoration self-interest negativity. of sizes, inside clothing for many decades. • and Pockets, other members - insulation all should like-minded businesswomen -or inatPark aare relaxed environment. at home school? Do you think young people learn to cook We like the extra in this sleeping bag inspection around the areas that tend in these items. It C He thinks others want to change the practice. is essential that a six-monthly visual is carried out to ensure how people ignored the warning signs storks in BBC television ’stoSpringwatch into June, the ecologist Chris Packham There will be lots of ideas discuss, as well as refreshments and lotsproduce oftofun! • the You could get an independent organisation look at your issue and .. ……·… -…… opportunities • 38 to feel the cold (head, chest and feet). And the hood is cosy enough useaas there are no signs of wear or damage to the slings and shackles. ‘ imaginative, intelligent, progressive and practical'. the project as • described When dresses changed shape, hidden pockets had a negative effect on the report, but this could be expensive (often around £100). w 0 rking as a chef a pillow. a… reduction the number of poache 0 s and 39 .......……·· ….............………··”....... of women. 39 writing ingroup F • Poetry Example questions: D If you And yet its path to restoration in the UK has not been with smooth. Support from the options abovepoets and are stillbetween unhappy the18outcome, you could • A ’ ve antried example offoconservation that other pa 0 ks can12 follow writing group 0 young aged and at the library. You How• conservation enjoyable do you think it would be to work as a professional chef? bodies has been surprisingly difficult to obtain; some were hardBags called ‘ pouches ’ became popular, before women carried a takewill you explo 0 case 0 etohow court. There ’s aup time limit for going toand cou your 0 t - from when you took to power your imagination, poems will be •skills an increase inown 40need ....… ……······… …….... as a contributor GDP What does person to be awhile great chef? with initiatives, others simplytoreluctant to stick their 40 ..…·· thepressed item to theaintheir dry cleaner, you have up to sixgroup yeawere 0 s . meets displayed the library and online. The fortnightly ondoubts Saturdays what ordinary people cook? How necks much influence do celebrity/TV chefs of have out. In addition the committee the on Sussex Wildlife Trust raised from 12 p.m. to 2 p.m. The group is currently full but anyone interested is welcome to join the membership waiting list. Së qu J¹ qJVnu 12 p. 123\ 21 40 25 24 39 22 26 27 38 I I Vý p.p. 1121 34 12sl 1101 37 16 •[ 17 II1'3 '3 IIII13 1081 33 1'1 1231 l@l 106jI 1 31 15 36 '1 p.p.p. 125 12s I •ê Výp. 1091 35 2832 0 p. 1241 ÿ<•ê 13 18 14 !’ÿ\˜Þ p.p.pp.p.. 124 131 29 20 19 !’ 1'1 I '3 VÚ p. 12sl 1231 •ê p.104[ 10s1 w N*E . . . . . •• VÞ ,• . ~i~1~ ÿ~~ . . . ••• • • E Test Test Test 21 Test Test 1111 Test Test 21 Test 211 Test Reading Reading Reading Listening Listening Listening Listening Reading Reading Questions 23-27 Questions 16-10 ¹16-20 22 and answer Questions 23-27. Questions 1-8 Read the text below Questions 27-30 about stork ever having been a27British bird. hundreds They also had of concerns that F Vang 034-37 Starwalker Drag 021-30 n in Questions PART PART 4 Questions 11-7 ¹the 20 31-40 Questions 38-40 31-40 White storks back Britain after years SECTION 3Questions Questions 2¹ 6:Dim Vú 8-14. Read the text below and answer Questions Questions 8-14 PART Questions 11-20 PART 324 Questions PART 3 Questions 21-30 ElD.Mm Vú WRITING TASK 2 Questions 27 and 28 ~ SECTION 2 Questions 1G ¹ 40 Emmmll Test 2 English-bred birds would migrate across the Channel, and feared that their messy This inn 0table vative, below. high-quality kids' sleeping bag enables you to undo some Complete the What does the speaker suggest would be helpful for of the following areas of Complete notes Look at the seven reviews of sleeping bags, A-G, on pages 39Laki 40. the summary below. nests and closeness to humans would cause aeach hazard -and rubbish falling down What comment do the students make about the impact of the eruption on the Complete the table Do the following statements agree with the information given in the text on page Read text on pages 25 and 26 and answer Questions 28-40. Complete the notes below. Choose correct letter, A, B, C or D. Label the map below. Complete the notes below. The text on page 18 has six paragraphs, A-F. Questions 11 and 12 These beautiful birds could be about to become a feature Questions 2 N ÿ 26 You should spend about 40 minutes on this task. Dealing with customer complaints Questions 21-24 Read the text below and answer Questions 15-22. Choose TWO letters, A-E. for readers coat. andOnce writers zips and turnGroups it into a fun, animal-themed your youngster is 16? ready voluntary work? people following countries? ’s chimneys. of the British landscape again SECTION 1 Questions 1-14 for bed, simply zip the bottom back on and zip up the shoulders. Suitable for PART 1 SECTION 1 Questions 1-14 Choose WRITING TASK 1 ONE WORD ONLY from the text for each answer. answe º Choose NO MORE THAN WORDS from the text forsheet. VÞVÞ t reason. For which sleeping bag are the following statements true? ONE WORD ONLY the textadmit each answer. answe º each Here Write ONE WORD AND/OR ABsheet, NUMBER Write the correct letter ine— boxes 38-40 on your In boxes 1-7 on your answer write Questions 28-33 ONE WORD ONLY each answe NÁomn Write Write the correct letter, ONE WORD ONLY for each answe º for A-did ÿfor next to Questions 15-20. Write Which paragraph the following? Choose the correct letter, ATWO ,from or C. Write about the following topic: Choose letters, A-E. When aTWO customer complains, itor isCelsius. usually for a answer good are some strategies Which TWO the speaker she made in her first job? A Teenvisi 0mistakes n8 mentions Choose the correct letter, A, B C. between and 20 degrees Mechanical lifting equipment A-G,What next to to ChooseSo FIVE answers from the box box and write the correct letter, howanswers has handle the reintroduction project managed to get going? makes it in Choose FOUR from the write the A-F, next ABCDE that will help you aminutes customer complaint inwork asheet. smooth and professional manner. Read the text below and answer Questions 1-8. Write your answers in boxes 23-27 on your answer The examiner asks you about yourself, your home, or studies and other Read the text below and answer Questions 1-7. You should spend about 20 this task. A The last definitive record of a pair of white storks successfully breeding in Britain Questions 16-20. This is a reading group for teens aged 12-16 which meets on the last Thursday Write your answers 15-22 being dishonest to her employe 0 in boxes 34-37 on your answer sheet. Write the correct letter, A-G, in boxes 1-8 on your answer sheet. Questions 27-30. some ways special is that it has had to rely on private individuals actually building 38 In Section A, we learn that in the past people thought white storks if the statement agrees with the information TRUE The text on pages 25 and 26 has six sections, A-F . 21 the Why do TWO theJettenqueror students the Laki eruption 1783chosen issheet. so important? 0answer nsibilities Write correct ]ç A-F. reasons ÿthink v„ boxes 8-14 onResp your What are the main site hasof been for theand housing Outwell G familiar Talk nSt jwhy 0Giles bstothis in fashi 0in nthe design Pay conditi 0 ns L topics. 0 the cati 0month. n c0 precautions Jattention 00bfriendly title If some are taken, lifting equipment that is at essential for construction insimple 1416, from athat nest Cathedral Edinburgh. No one knows why was of We areit aon group, with everybody keen to talk about paying too much how she looked the introduction pens themselves and feeding birds their own The Elephant translocation FALSE ABC if the statement contradicts the information Somepe 0 pie say is better to work for a large company than aexpense. small one. include Pockets PART 1 Questions 1-10 in mind that the issue is not When a customer presents you with a complaint, keep development? A represented the deep snow and cold days of winter. It was the most severe eruption in modern times. Choosing the best sleeping bag and engineering projects can be used safely. Forklift trucks, lifting trolleys, mobile and Strategies for dealing with cust 0 mer c 0 mplaints storks disappeared from our shores. They often featured on the menus of medieval what we ’ ve enjoyed 0 eading recently and make suggestions on what we This sleeping bag has an integrated down duvet and lots of space. What’s NB γ ou may use any letter more than once. expecting to become well known expe 0 tise ofany tiny yet determined conservation charities such as or the Royhas Dennis What to if your clothes have been lost or the correct heading for each section from the list nothing. of headings below. NOT GIVEN ifdo there is have no information on this EXAMPLE NB ³What ou may use Jetter more than once. 21 problem did Chantal at the start of the talk? personal. Aiming to win the conf 0 ontation accomplishes He she AHRM 6Choose ....... ... .... Street sala project 0 y usually Starting Breakfast supe 0cvisor Checking portions, Your English-speaking friend has asked for your help with aand college 00have nments Bcranes had the power to ensure that babies were born safely. Helpful things volunteers might 0NÔer of volcanoes. It led to the formal study Lifixed Obanquets ingshould equipment and all their parts are classed as lifting equipment. so we might, quite simply, consumed them all. But there could be awe read next. We are massive fans of action, fantasy adventure but more, it packs up c 0 mpactly and is easy to get back in the bag. It ’ s light but to 0 It has suitable geographical features. trying to earn a lot of money Wildlife Project to reintroduce white storks at Knepp Estate Foundation N responsible for the successful reintroductions of ospreys Reas 0 ns f 0 r overp 0 pulati 0 n at Majete Nati 0 nal Park Do you agree or disagree? ! Strategy y 0 ur appr 0 ach The cust 0 mer ... Reas choosing 0anis f doing 0 1-5 r cha sleeping 0 about icethat 0damaged f did subject Questions When bag, check what seasons it’ s cleaner well asservice, heavy made purchase not meet their expectations product, or etc. adry 0 were e different cor 0-for, ect a as 8 £eat. ...how ......... ...maybe peit 0is a by a he/she celebrating New Year in countries. Éoz C were a speciality that only the ve 0 y rich allowed to Paying bills It had a profound effect on society. A Her view of the speaker was blocked. Sto 0 ks are migrants a 0 riving after the end of winter, nesting more ominous reason. try to include a mix of genres in our choices. 1if8•Write This sleeping bag is not very easy to pack up. big for a rucksack. openly disliking her client There is easy access to local facilities. and white-tailed eagles to Britain has been ve 0 y welcome. And the support of the correct number. viii, in boxes 28-33 on your answer sheet. Athe This count Sé suffered the most severe loss of life. Members this group share ideas fo have 0 the books they would like to read. A experience on you ’re Also think about filling. Natural down is ve Sé has must beofenforcement manufactured well, e.g. ,the a 15 ......................…...............…............. onwarm it 0 e , s from N§ backpacking. combination of two. A worker who remains inget cont 0 olduck of theithem, 0hour emotions deals calm Remember itempty isstage not a direct usually had anti-poaching laws •equipment strict if the a a 1Stay Dry cleaners are generally responsible for items left with even Drooftops might be used to encourage people to rid of the monarchy. prope of 0this ly constructed. All on used for lifting or moving heavy loads should be B was unable toof find anobserved seat. and happily associating with humans, and because they have It has good connections with the airpo 0 t the Last spuwnuE 0lifespan ing,She two white storks were nesting at Knepp Estate, putting Cotswold Wildlife Park, which quarantined original Polish birds and continues to •2alonge What kinds of bills do you have to pay? • They are 31 .....…............................... but can be overlooked by consumers and designers. Complete the notes below. 0 and is easier to pack up, while synthetic materials are easier to clean, position of strength . 22 What surprised Adam about observations made at the sure Making attack on you. ..... f … …·…… ..... them. that Write letter to your friend. In letter People can use this sleeping bag in any Dry cleaners are legally required toagriculture take 0season. easonable care oftime? anything left with sign saying the opposite. 9B Itlong isn Give reasons for your answer and include any relevant examples 0to om your ’a tbeen possible for any new members to join this group at24 present. B The impact on was predictable. example, equipment bearing ayour CE mark has been constructed international B original, ideas C The students next toagricultural her were talking. writing worksh 0new ps Creative •For may need to undergo 16 .............................…………................ before use a symbol of hope and new life. Yet their association with rebiusing 0 th own also The land is of little value. manage and cover the costs of the captive-breeding programme its own well• successful breeding •and How do you usually pay your bi l s N in cash or by another method? [Why?] d Sé quicker and are cheaper. they ABC 34 ........………··…………·… together high upwas a unwilling large oaktotree. The female laid three 7in ............... iswere Start work atinbecause not fulfilled. Do not tifSé to that You can claim compensation your belongings arestandards damaged or lost while their care. 39 Sussex Wildlife Trust committee support the storks knowledge orimportant experience. 0The standards. In addition, equipment meets these will have documented NNÿVú List ofhas Headings of rebellion . Shortly after the restoration ofare King meant they became ashare symbol of places producing them the number •Let say how New Year is toto. in your country Itdry will be convenient for workers. trained staff and excellent facilities, proved invaluable. 29 and 30 This sleeping bag has been designed topeople ensure ce 「tain parts the body warm. shm hear 0of Idof give you enough 2•Questions IfWould the cleaner loses an item belonging to you, they p0 ckets in men ’ sONLY clto 0what thes you like your writing with others and their constructive Write ONE WORD for each answer. ever forgotten to pay a bill? [Why/Why not?] •310 Have you You can get feedback on your own work from other members this group. in deaths of C There was a significant increase C parenting skills custome 0 say they need Respond with phrases such as ,‘ Hmm ’,' I see ’, the 5.30 a.m. may need a regular check by an 17 … clean su 0 prised to hear about the job market? 22 What were Hugo and Chantal 23 should ·······…·· to eggs, which unfortunately proved be 35rare … ………·…………............ . However, this instructions for tests that be adhered to p surviving, 0 ior to using the equipment. Certain Cha 0 les II in 1660, while storks were but parliament debated putting the contradictions in them Even if the d 0 y cleaning company has a sign saying they aren ’ t responsible for items Problems caused by elephant overp 0 pulati 0 n money to buy a completely new one. be any safe breeding places locally. A it thought there might not suggestions for how to improve it? Have you got a book inside you but need •4A Is there anything you could do to make your bills cheaper? [Why/Why not?] Vango Fuse -12 young people. and 'Tell me mo 0 e' . Then be quiet. As the customer expresses their annoyance yet sees • describe how New Year is celebrated in your country enterp 0 ise arising from success in other countries An thestories argument. West sto「age area. This sleeping bag contains acompetitive useful sala 0 y £23,000 Annual Road Junior chef Supporting senior Write at least 250 words. types of machine 0 y,of such as cranes, must be inspected by a qualified engineer on a by RCity This group focuses on belonging to just one genre. an unde 0 standing of food and diet D scientific data to support them the lack greater effort into destroying them entirely for fear they might inspire republicanism. was not surprising fo 0 such young storks. Naturalists believe they are likely to breed be. A It has become more than it used to sto 0 k populations have suffered from the draining of wetlands E Across Europe, as left with them, this isn ’ t necessarily true. They can ’ t opt out of this responsibility just Choose TWO letters, A-E. B it worried whether they would survive in B 0 itain long enough. • Men started to wear 32 ..........….......… ................ in the 18th centu Sé· the inspiration to get started? Build you 0 confidence to begin fo 0 mulating Entrance you are not reacting, he or she will begin to relax. The customer needs to do this before Lift plans • greater competition, causing hunger for elephants chefs Listen well Use short phrases initem, cannot recognise a been ÿ0 more ound sleeping bag combines natural duck down and ahas new This 3Questions If you the receipt for aindamaged the company should refund the amount six-monthly basis. •People explain you like New Year celebrations inwill your country D Animals suffered from aareply. sickness. Today, fohave 0what tunately, that notion has disappeared and the stork 0find etains its association sto 0insect-rich ks will inspire ofmeadows, emotions and actions iiall-year The hope that B There is variety than they had 0native ealised. disappearance of pastures and their loss felt Working at Milo’s Restaurants 13 and 14 putting up a sign. 512 who do not want toabout spend much on arange sleeping bag this one suits Cand itfor was unsure that they were actually aregular species. PART 2able ideas sto 0 by ylines and characters at our workshops. Open to all - haze? successfully in the future. being to hear your solution. Work produced members ofita this group will be available to……… the public. E retail experience 23 According to Michelle, what did the contempora 0and y sources say about the Laki No work on a you originally paid for it. synthetic fibre. The result is bag that ’ s warm weighs 1.5kg. There ’ s a … ……….... until 25 caa 0tea ds pockets given to celebrate the a 0the rival ingarments. of a new child, as a with new life, appearing on ·0 elevant to cranes C Some areas of it are more exciting than others. 31 ............... ........................ in the park • damage to deeply. A few years ago, 0 ful old woman in a village Belarus showed me the • A33 ..........….......................... sewed into the lining of their needs. D had too many other prdo Sëects tonot suppo Tÿ others Which TWO pieces of retail information Hugo and Chantal agree would be useful? beginne 0s E and established 0 iters. the inbe food prices This country saw highest rise ABC T from O worthy 0w ganisations but from iii asitSuppo AsThis soon you realise there ’write sprotect a problem, contact them and explain the situation. Maintaining stock 10 .... ..... ...... once a Benefits c some 0a anes, a formal lift plan must prepared. Lift plans are a They For operations that use calm . water-resistant finish to it from moisture. 13 group doesn ’ t read or either poet Sé or fiction. bird car Séing a baby in sling held in its beak. F a good memory nest on her roof, empty of sto 0 ks for the first time in living memo Sé. Where storks People thought it was similar to ordina Sé fog. TWO letters, ABCDE .............................................. and, arriving in’side, the UK, These two storks were bred in support 36 ..... be possible to whereby get for your from aafter dry cleaners trade 4Choose Itatused may When the customer has calmed down and feels you have heard his or risks her start least 150 words. inA-E. the world . out car Sé 18 for any •Describe to establish and some fcompensation 0 odcan or drink that yfashion 0possible u......................................................... learned t 0 don You will toyou. talk might offer you straight away. Ifdangers ’was t,will you should ask them to 23 Hugo Chantal agree that the speaker ’complaint s「m message and organising month type ofsleeping 0transl isk and assessment, the of the operation are carefully 6Write This bag also keep user wa during the daytime. the reasons people return items Get the facts Ask questions and begin athey start tohave trust 0........……............ cati 0Be none pr types 0use cess The have been reintroduced, they are greeted with great happiness and some historical iv Finding new of habitat It was with health issues. C BWhat 00 ks......... for now wea 0 erassociated could the pockets for small items. • The 40 has been effect of stork reintroductions in Europe? • 1 provided for all staff association. asking questions. careful not to give scripted replies but use this as an opportunity 14 This group would suit someone who thinks they could write a book. G a good level of fitness were kept for several years together with a few fully mature storks and some fellow prepare. either cove 0 the cost of repairing the item or to pay for a replacement (if it can ’ t be to about the topic for one 9 ... calculated, and control measures are identified and puterect in have place. Before any lift BWhich Outwell Campi 0long nhave Lux D .......... 0 conversation. ublerestored Sleeping Bag how much time people to shop for clothes So, after such a absence, there was great excitement when in April of this year B F It caused a pa.have eöicularly harsh winter. proper stork festivals been . The Spanish poles for nests along their • a 19 ........ ..…··……·…... ........... can be consulted during a 'Tool Box Talk ’ It completely blocked out the sun for weeks. TWO aspects of the planned housing development people given positive A unfair to them at times. 7You People who wish to avoid carrying heavy weights should try this sleeping bag . To help start a vgenuine conversation, building apublic 0 elationship ofeach trust with your do NOT need todesigns write any add 0 esses. suitable group of elephants from the 32 ..... .......... ...............… was on the second and fourth Mondays of in customer. members' Opposition from the general repaired). tomonth two minutes. •• IfWe 2ameet .……......………...... during weekdays atsticks Milo ’other Screw Restaurants Ayou Athe variety of measures have been taken to create nesting sites. proceeds, plan should be talked over with the lifting during what is often fashion people want but can ’same t all find ’.............. re offered too compensation, you can request a free repo from 5feedback juveniles before being at Knepp. Itsuitable appears that storks are pair of stoand 0 ksreleased built an untidy nest of in the top branches of aYou huge moto 0white ways, inlittle Alsace householders install cartwheels for sto 0developing kseö to build You shunde 0double uld say: • aThis Bigger pockets might be made for men who belonged to a certain type ofan- anests Suggest action sleeping bag which is for all seasons except winter is Bhomes. hard for them to follow. about? Be sure of your company ’ s may well make a verbal you 0 stand the situation, get as many details as possible. selected group is open to men and women who enjoy discussing the The one minute to have majo 0 roads . B Changes have been made to the routes of some refer 0 ed to as a 'Tool Box Talk ’( TBT). This is an important oppo T unity for them to ask 24 Adam corrects Michelle when she claims that Benjamin Franklin the best time of year for fashion buying 8 sense sleeping bag two different of0 material. independent Oof 0drink ganisation. oak in the middle of our project at Knepp Estate in West Sussex. Drone Preventing accidents with heavy loads on their .contains During cold snap in0 atypes Bulgaria last March, villagers even gave white what fA 00 droofs or y ..........….............................. 0inrewilding u provided learned t 0their prepare times 34 ............ . vi sign hope of 37 ....................….......….....................… to new One left Knepp for a year, only AMRM IfThis they have to pay the cost replacing damaged or lost item, the maximum they ’ re and cosy, and there ’ s a handy pocket fohome. essentials, located inside near the indust 0adifficult y.of C critical of the 26 on 27 ............... •soft 3 .......…................................. afte midnight Begin your letter as follows: themes and issues found inbeen science fiction novels. Our books a 0weather. ewhat usually think about you The ABC C Special shelters have made to protect the birds in bad questions about their 0staff ole in the operation. the facilities for cyclists the most popular fashion sizes • vets and park made use of 33 ...............…………….........…. to help guide the footage, taken before the pair started sitting on them, showed three large eggs. storks access to their homes. ctop. 0Area untries when and where y the 0wremarkably u0 learned t 0the prepare this of voluntary rkvalue obliged too _Ï er you is of item when it was left with them, not what it It also folds up small, given its size. complaints. in future. of the situation and let the customer know what you are going to do to Take charge of the haze. came to the wrong conclusion about the cause 6•to flyMost people who take aenvironment case about a dry-cleaning tothe court are satisfied back to be with the group again. those written from the 1960s onwards and include feminist science fiction, use objects such as 20 ........……………··……·….... totocompany make load doesn ’t adisappointing. 0 sure e eö going to say. You Creatures which represent both joy and opposition Dvii Some people have strengthened their roofs suppo the birds' weight. the impact on the 24 do Hugo and Chantal cplain 0 iticise about their school careers advice? that they infe 00new. tilethes and did not hatch was not too The elephants into an open how you learned to prepare this p fact 0What ckets wthe 0 were men s0to Oè the would cost replace as You ’ II reason probably be asked to provide evidence ofpair how Pers 0 the nwas specificati ncl head first identify the fo 0 is the that haze. solve pin 0to oblem. One thing to keep in mind you shm 0 Id know what you can and Dear. with outcome. uwnuE 0 omance. cyberpunk and scientific pass over anyone ’ s Road can make some notes Fundraising a 0 eU>NN being moved around, there are p 0 actical things thatsto should When heavy loads 2716 Iceland 10fouOscar Nunston the encouragement of good relations between 0 ksmotivation yearscausing old, and storks can live toMain ove 0 dry thirty,some with their first attempts to Fare Aonly driving behind the project in the UK is0.residents the aspiration that the 0 ksa Cand Nordisk +10 much it originally cost for example, a receipt. The cleaner can then offer you viii Sto 0 delight and the revival of public events supported the opinions of other observers about the haze. cannot do within the policy of the business you work fo The cost could be minimal N • elephants were immobilised with tranquilisers A when they received the advice explain hlow 0 wprepared y 0accidents. u felt learning to prepare to help youyoung if workers you wish . be• breed to prevent Firstly, if............…........................ needs to be moved where or the cost the accommodation •done must be toabout work well inamonths aload often failing. Prospects for next year are encouraging. storks scan uth an item was lostof O 0all damaged nine ago, you still the dry cleaner 717 IfLitter return will feelings of empathy and affection townspeople who see their Women ’21 s spark pockets were less 35 than ’small s. •this appoint adrink. ......................................................... to’team verbal difrom 0 0ections to the crane driver reduced amount depending on the condition of the item - men you II take have to negotiate collection maybe a simple upgrade on the customer s give next purchase or aThese gift certificate. Athe 28D Egypt BReaders' how much advice was given book group f 000Key d 0 r At just 350g, this sleeping bag is remarkably light, and as it ’ s synthetic, it ’ s members of the public are present, the area must have barriers or other means to the rural location .. .... . Entrance this process had to be completed quickly to reduce 34 are part of a project to return the species to Britain, inspired by reintroductions in to court. nests on rooftops. They might also encourage the public to feel worried about cost with them. I I I I I I I I Housing simple gesture like this could resl 0 I t in a word-of-mouth recommendation to others, while •very must care about maintaining asize highis standard ofit4is moving. C‘ Playmates who gave the advice easy toopen maintain. pack just 13 × target. 20cm, makes itPoland, ideal fo to 0 ensure no one is allowed toThe walk ’area undeo _Ï 0to the load while Secondly, someone iswider an group for parents at the library, and which toddlers are welcome count 0equipment iesve that more than reached their Imported from 2918 UK the where they fly feed on earthworms, grasshoppers and frogs. • European Women were Sé concerned about pickpockets. Sec 0This ndary lifting (chains, slings, etc.) elephants had to be turned on their 35 ……·” ………………..... to avoid damage Questions 25 and 26 making a promise you cannot commit to will only set you back. 28 Section A Itisathe will work perfectly summer trekking. If the dry cleaner part of national chain, you could get in touch with the customer called ahave banksman should always be used heavy loads As a come along play inapathat the children ’swhen library while the meeting iscrane. taking place. they spent best eö ofcharismatic three years in moving a six-acre pen withurban aby group of other •backpacking. must haveand qualification in 5 ....... .for 25 When discussing their future, Hugo and Chantal disagree on White storks could be species that connects communities 15 School to their lungs Story club 3019 USA PART 3 •29 more likely to cause 22 ..... . services department of their head office and make the complaint to them directly. crane driver often cannot see the load, especially during touch-down, this person tells The group reads mainly fiction ofusing different genres. are supplied by the Section Bwith and several injured, adults, also fromBooks Poland. Other have directly landscape restoration. Certainly, people once loved them here. The innon-flying pairs 36 ………·……··… ··… to link thembirds together. • juveniles Pockets were produced Choose TWO letters, A-E. A is the best career in fashion. D The Sleep 250GSM Single Cowl Sleeping 16 Sports centre -which elephants ’ong 36 ...............…………................ had toyears be monito 0 edyoung constantly him or which way towelcome move it.to Fi name 0 her stBig aid 20 library. Anyone is have a look at ou 0 website to see what the book st 0 loyalty the site. Two ago, a bird from Knepp already shown of our local village, Sto 0 rington , was originally ‘ Estorcheton ’ or ‘ home of the Discussion topics: If the dry cleaner refusesato compensate you or they offer you too little, try the 30 Cto choose BisSection when career in fashion. for the next meeting. flew across the Channel to France and, this summer ÿ0 eturned to its companions. sto ks'tracking . issues The public has overwhelming, with crowds coming to see you a no-frills, budget sleeping bag that will last more than one • IfClinic Pockets hung fromresponse the women ’eruption s been 37the ...............… ··….......…...... skirts and petticoats. - 0 want devices fitted matriarchs 17 Which TWO following Laki surprised theunder students? following steps: they cfor would likewere athe career intofashion .to fail. However, It y 0 31 ungisC people and 00 machinery king free veSection Séwhy unusual such as cranes it is yourself all easy to private D for white storks flying England for thesimple first time in hundreds of too years, opt this. It’s in soft, comfy and to wash. Give aand bit of summer, ABCDE N bhow data including the size of their tusks and 37 ........................................... was taken ignore the importance of the seconda Sé equipment. This refers to those items that 18 Community centre 00 k club E The widespread the effects were In the face of reports of unrelenting ecological loss (the UN estimates a million C time to fit it back in the bag, though. Use it for spring, summer and autumn. landowners queueing up to o NÔ er more introduction sites. could be reached through a gap in the • Items such as 38 ....................................... 2632 doescleaner Hugo feel about being unpaid assistant? the dry is a member of aan trade association such as the UK Fashion and • IfHow Example questions: Section Ebetween are• attached the mechanical lifting machine and the load that is is being lifted. how long-lasting the effects were are on members the of globally), the stork return refreshing elephants were taken by truck their reserve Eve material. Sé month ofextinction this group read new a fabulous business book which is then Textile Association, you can pass your complaint towhite them and’ sthey may be able to What kinds of things canbrink children learn totocook? 19 species Supermarket ASection He isFnumber realistic about the Chains, slings, shackles and+3 rigging areBritain all examples of seconda Sé lifting action equipment, of deaths itpractice. caused the news. As thousands of people demonstrate about thepractical growing ofofSm the white stork over the ’ triumph of ove crisis 0 with The flight E33 Jack Wolfskin 00 zipfor discussed we meet. At our you H have the chance toclimate network help you. Do you think it tens is when important children tomeetings learn toiscook? and it bureaucracy, is perhaps surprising note most B He actice0 us, isthese dishonest. 0 Wildlife ies spread occur due to faults or Featuring weaknesses thefeels speed atp 0which volcanic cloud 20 Playground important. eco-anxiety besets glimpses Advantages 0 the f various transl catitothe 0 and nstayed atthat Nkh 0 ash tak inju 0of ta restoration self-interest negativity. of sizes, inside clothing for many decades. • and Pockets, other members - insulation all should like-minded businesswomen -or inatPark aare relaxed environment. at home school? Do you think young people learn to cook We like the extra in this sleeping bag inspection around the areas that tend in these items. It C He thinks others want to change the practice. is essential that a six-monthly visual is carried out to ensure how people ignored the warning signs storks in BBC television ’stoSpringwatch into June, the ecologist Chris Packham There will be lots of ideas discuss, as well as refreshments and lots of fun! • the You could get an independent organisation look at your issue and produce .. ……·… -…… opportunities •to are 38no feel the coldof (head, chest and feet). And the hood is cosy enough to useaas there signs wear or damage to the slings and shackles. intelligent, progressive and practical'. the as • described When dresses changed shape, hidden pockets had a negative effect on the report, but thisproject could be‘ imaginative, expensive (often around £100). w 0 rking as a chef a pillow. • a reduction in the number of poache 0 s and 39 .......……·· 39 …….............………··”....... writing groupof women. F Poetry Example questions: D If you And yet its path to the UK has unhappy not been with smooth. Support from the options abovein and are still the18outcome, you could • A ’ ve antried example ofrestoration that other pa 0 ks can12 follow writing group foconservation 0 young poets aged between and at the library. You How• conservation enjoyable do you think it would be to work as a professional chef? bodies has been surprisingly difficult to obtain; some hard‘ pouches ’ became popular, before women carried awere takewill youBags 0explo casecalled to court. There ’ s a time limit for going to cou 0 t from when you took 0 e how to power up your imagination, and your poems will be •skills an increase inown 40need ....… ……······… …….... as a contributor toreluctant GDP What does person to be awhile great chef? with initiatives, others to stick their 40 ..…·· thepressed item to thea their dry cleaner, you up to sixgroup yeawere 0 s . simplyfortnightly displayed the library andhave online. The ondoubts Saturdays whatmeets ordinary people cook? How necks much influence do celebrity/TV chefs of have out. Ininaddition the committee the on Sussex Wildlife Trust raised from 12 p.m. to 2 p.m. The group is currently full but anyone interested is welcome to join the membership waiting list. Së qu J¹ qJVnu 12 •[!’ 1'1 p. 123\ ÿ<•ê p.104[ 21 40 25 24 39 22 26 27 41 31 38 p. 12sl I Vý p. 1121 34 1'3 12sl •ê p. 1101 37 16 17 I '3 p. 125 I I p . 1081 33 1'1 p. 1231 l@l p. 106 1 15 36 I '1 p. 12s I I Vý p. 1091 35 2832 I'3 0 p. 1241 13 18 14 !’ÿ\˜Þ p. 131 j 29 20 I 13 p. 124 I 19 VÚ 1231 I •ê p. 10s1 w N*E . . . . . •• VÞ ,• . ~i~1~ ÿ~~ . . . ••• • • E Test Test 211 Test 21 Test Test 11 Test Test 21 Test 211 Test Reading Reading Reading Listening Listening Listening Listening Reading Reading Questions 23-27 Questions 16-10 ¹16-20 22 and answer Questions 23-27. Questions 1-8 Read the text below Read the text below and answer Questions 9-14. Questions 27-30 about stork ever having been a27British bird. hundreds They also had of concerns that Questions 9-14 F Vang 034-37 Starwalker Drag 021-30 n in Questions PART PART 4 11-7 ¹the 20 31-40 Questions 38-40 Questions 31-40 White storks back Britain after years SECTION 3 Questions 2¹ 6:Dim Vú 8-14. Read the text below and answer Questions Questions 8-14 PART Questions 11-20 PART 324 Questions PART 3 Questions 21-30 ElD.Mm Vú WRITING TASK 2 Questions 27 and 28 ~ SECTION 2 Questions 1G ¹ 40 Emmmll Test 2 English-bred birds would migrate across the Channel, and feared that their messy This inn 0table vative, high-quality kids' sleeping bag enables you to undo some Complete the What does the speaker suggest would be helpful for of the areas of Complete the notes below. Look at the seven reviews of sleeping bags, A-G, on pages 39in 40. below. Do the following agree with the info 0 mation given the text on page 42? nests and closeness to humans would cause aeach hazard rubbish falling down What comment the students make about the impact of the Laki eruption on the Complete the table Do the following statements agree with the information given in-and the text on page 16? Read text on pages 25 and 26 and answer Questions 28-40. Complete the notes below. Choose the correct letter, A, B, C or D. Label the map below. Complete the notes below. The text on page 18 has six paragraphs, A-F. Questions 11 and 12 beautiful birds could be about to become afollowing feature Questions 2These Nsummary ÿdo 26statements You should spend about 40 minutes on this task. Dealing with customer complaints The Spread the Word Life Writing Prize Questions 21-24 Read the text below and answer Questions 15-22. Choose TWO letters, A-E. Groups for readers and writers zips and turn it into a fun, animal-themed coat. Once your youngster is ready voluntary work? people following countries? ’s chimneys. of the British landscape again SECTION 1 Questions forNO bed, simply zip thefrom bottom back on and zipfor upeach the answe shoulders. Suitable for PART 1ONE SECTION 1your 1-14 Choose WRITING TASK 1Questions WORD ONLY the1-14 text for each answer. º MORE THAN WORDS from the text VÞVÞ tWo For which sleeping bag are the following statements true? ONE WORD ONLY the text for each answer. Choose In boxes 9-14 on your answer sheet, write answe º「d LifeHere Write ONE WORD AND/OR ABsheet, NUMBER Write the correct letter ine— boxes 38-40 on your sheet. In boxes 1-7 on answer write Questions 28-33 ONE WORD ONLY each answe NÁomn Write Write the correct letter, ONE WORD ONLY for each answe ºSpread A-did ÿfor next to Questions 15-20. Write Which paragraph the following? Choose the correct letter, ATWO ,from or C. Write about the following topic: Choose TWO letters, A-E. When a customer complains, itor isCelsius. usually for a answer good reason. are some strategies We are delighted to announce The the Writing Prize in Which TWO the speaker admit she made in her first job? A Teenvisi 0mistakes n8 mentions Choose the correct letter, A, B C. between and 20 degrees Mechanical lifting equipment A-G,What next to to ChooseSo FIVE answers from the box box and write the correct letter, how has the reintroduction project managed to get going? makes it in Choose FOUR answers from the write the A-F, next ABCDE that will help you handle aminutes customer complaint inwork asheet. smooth and professional manner. association with Goldsmiths Writers ’ Centre. Read the text below and answer Questions 1-8. Write your in boxes 23-27 onof your answer The examiner asks you about yourself, your home, or studies and other Read the text below and answer Questions 1-7. You should spend about 20 this task. A The last definitive record of athe pair white storks successfully breeding in Britain Questions 16-20. This isanswers a reading group for teens aged 12-16 which meets on the last Thursday Write your answers in boxes 15-22 on your answer sheet. being dishonest to her employe 0 on 34-37 TRUE if the statement agrees with the information Write the correct letter, A-G, in boxes 1-8 on your answer sheet. Questions 27-30. some ways special is that it has had to rely on private individuals actually building 38 In Section A, we learn that in the past people thought white storks if the statement agrees with the information TRUE The text on pages 25 and 26 has six sections, A-F . 21 Why do the students think Laki eruption of 1783 is so important? Resp 0 nsibilities Write the correct Jette ]ç A-F. ÿ v„ boxes 8-14 your answer sheet. What are the0 nTWO main reasons this site has 0been chosen for theand housing Outwell c0 precautions nqueror G familiar Talk nSt jwhy 0Giles bsto in fashi ninformation design Pay conditi 0 ns L topics. 0FALSE cati Jattention 00bfriendly title If some are taken, lifting equipment that is at essential for construction insimple 1416, from athat nest Cathedral ineverybody Edinburgh. No one knows why was of the month. We arestatement aon group, with keen to talk about paying too how she looked ifmuch the contradicts the the introduction pens themselves and feeding the birds their own The Elephant translocation FALSE ABC if the statement contradicts the information Somepe 0 pieRules say it is better to work for a large company than aexpense. small one. include Pockets PART 1 Questions 1-10 in mind that the issue is not When a customer presents you with a complaint, keep Comoetition development? A represented the deep snow and cold days of winter. It was the most severe eruption in modern times. Choosing the best sleeping bag and engineering projects can be used safely. Forklift trucks, lifting trolleys, mobile and Strategies for dealing with cust 0 mer c 0 mplaints storks disappeared from our shores. They often featured on the menus of medieval what we ’ ve enjoyed 0 eading recently and make suggestions on what we This sleeping bag has an integrated down duvet and lots of space. What’s NB ³ ou may use any letter more than once. expecting to become well known NOT GIVEN if there is no information on this expe 0 tise of tiny yet determined conservation charities such as the Roy Dennis What to do if your clothes have been lost or the correct for each section from the portions, list nothing. of headings below. NOT GIVEN ifChantal there is have no information on this EXAMPLE NB ³What ou may use any Jetter more than once. 21 problem did at the start of the talk? personal. Aiming toheading win the conf 0 ontation accomplishes He or she has AHRM 6Choose ....... ... .... Street sala project 0 y usually Starting Breakfast supe 0cvisor Checking Your English-speaking friend has asked for your help with aand college 00have nments Bcranes had the power to ensure that babies were born safely. Helpful things volunteers might 0NÔer of volcanoes. It led to the formal study Lifixed Obanquets ingshould equipment and all their parts are classed as lifting equipment. so we might, quite simply, consumed them all. But there could be awe read next. are massive fans of action, fantasy adventure but more, it packs up cWe 0pulati mpactly and is easy to get back in the bag. It ’sof light but to 0 It has suitable geographical features. trying to earn a lot of money Wildlife Project to reintroduce white storks at Knepp Estate Foundation N responsible for the successful reintroductions ospreys Reas 0 ns f 0 r overp 0 0 n at Majete Nati 0 nal Park Do you agree or disagree? ! Strategy y 0 ur appr 0 ach The cust 0 mer ... Reas 0 n f 0 r ch 0 ice 0 f subject Questions 1-5 When choosing a sleeping bag, check what seasons it ’ s for, as well as how heavy made a is purchase that did not meet their expectations a product, service, or of life writing than 5,000 words. Entries should be original works etc. adry 0 were e of cor no 0-allowed ectmore 8 £eat. ... ......... ...maybe peit 0is a damaged by a cleaner he/she doing about celebrating New Year in different countries. Éoz C were a speciality that only the ve 0 y rich to Paying bills It had a profound effect on society. A Her view of the speaker was blocked. Sto 0 ks are migrants a 0 riving after the end of winter, nesting more ominous reason. try to include ais mix of genres in our choices. 1if8•Write This sleeping bag not very easy to,the pack up. big for amanufactured rucksack. openly disliking her client There isthe easy access to local facilities. and white-tailed eagles to Britain has been ve 0 0y olduck welcome. And the support of a the correct number. viii, in 28-33 your answer sheet. A This count Sé suffered the most severe loss of life. Members of this group share ideas fo have 0- entries the books they would like to read. A experience on you ’re backpacking. Also think about filling. Natural down is ve Sé , from has must be well, e.g. a 15 ......................…...............…............. onwarm itPrize. N§ combination of two. A worker who remains inon cont of theithem, 0hour emotions deals The word count will be checked and longe 「 of than 5,000 words will Stay calm Remember itboxes isstage not a direct usually had Writers can submit an ent Sé ofmoving fewer than 5,000 words for the Writing of anti-poaching laws •equipment strict enforcement if the 0have e be s a 19 Dry cleaners are generally responsible for items left with even D might be used to encourage people to get rid the monarchy. uwnuE propeLife 0this ly constructed. All used for lifting or heavy loads should be B She was unable to find anobserved empty seat. on rooftops and happily associating with humans, and because of they It has good connections with the airpo 0 t Last sp 0 ing, two white storks were nesting at Knepp Estate, putting Cotswold Wildlife Park, which quarantined the original Polish birds and continues to •2alonge What ofuse bills do you have toobservations • sign They are 31legally .....…............................... but can be overlooked by consumers and designers. Complete the notes below. 0 kinds lifespan and is easier to pack up, while synthetic materials easier to them. clean, position ofsurprised strength .Adam disqualified. There is no minimum word count. 22 What about made at the sure Making attack on you. 24 ..... are …·…… ..... that Write letter to your friend. In your letter People can this sleeping bag in any Dry cleaners are required topay? take 0season. easonable care oftime? anything left with saying the opposite. 9 It isn Give reasons for your answer and include any relevant examples f… 0to om your own ’a t possible for any new members to join this group at present. B The impact on agriculture was predictable. For example, equipment bearing a CE mark has been constructed international B original, new ideas C The students next to her were talking. writing worksh 0 ps B Creative • may need to undergo 16 .............................…………................ before use long been a symbol of hope and new life. Yet their association with rebi 0 th also The land is of little agricultural value. manage and cover the costs of the captive-breeding programme using its own wellwtogether 0cheaper. ite bil sabout the life7inor of alarge person they know. can choose to •Writers breeding •10 How dodsuccessful you usually pay your N high inbelongings cash by another method? [Why?] Sé quicker and are and they ABC 34 ........………··…………·… up a unwilling oakto tree. The female laid three ............... iswere Start work atinbecause not fulfilled. Do not tifSé to that You can claim compensation your are damaged or lost while their care. 39 Sussex Wildlife Trust committee was support the storks knowledge orimportant experience. 0The standards. In addition, equipment meets these standards will have documented NNÿVú List ofhas Headings of rebellion . Shortly after the restoration ofare King meant they became ashare symbol of places producing them the number •For say how New Year is to people in your country It will be convenient for workers. trained staff and excellent facilities, proved invaluable. Questions 29 and 30 This sleeping bag has been designed to ensure ce 0 tain parts of the body warm. shm 0 Id give you enough 2 If the dry cleaner loses an item belonging to you, they p0 ckets in men ’ s cl 0 thes Would you like to your writing with others and hear their constructive Write ONE WORD ONLY for each answer. ever forgotten to pay a bill? [Why/Why not?] •310 Have you You can get feedback on your own work from other members of this group. in deaths of C There was a significant increase C parenting skills custome 0 say what they need to. Respond with phrases such as ,‘ Hmm ’,'any I see ’, Let the pu 「poses of the P 「ize, Life Writing is defined as non-fiction and should the 5.30 a.m. • may need a regular check by an 17 … clean su 0 prised to hear about the job market? 22 What were Hugo and Chantal 23 ·······…·· which unfortunately proved to be … ………·…………............ . However, this 11eggs, People who have that entered an eawere 0adhered lier 35Life Writing without achieving instructions for tests should be to p surviving, 0 ior competition to using the equipment. Certain Cha 0 les II in 1660, while storks rare but parliament debated putting the contradictions in them Even if the d 0 y cleaning company has a sign saying they aren ’ t responsible for items Problems caused by elephant overp 0 pulati 0 n money to buy a completely new one. be any safe breeding places locally. A it thought there might not suggestions for how to improve it? Have you got a book inside you but need •4A Is there anything you could do to make your bills cheaper? [Why/Why not?] Vango Fuse -12 young people. and 'Tell me mo 0 e' . Then be quiet. As the customer expresses their annoyance yet sees be based on a significant portion from the author ’ s own experience. Traditional • describe how New Year is celebrated in your country enterp 0 ise arising from success in other countries An the argument. West sto 0 age area. This sleeping bag contains acompetitive sala 0 y £23,000 Annual success may enter again. Junior chef Supporting senior Write at least 250 types of machine 0 y,of such as cranes, must be inspected by a qualified engineer on just a by RCity group focuses on stories belonging to just one genre. an unde 0 useful standing of food and diet D scientific totrue. support them the lack greater effort into destroying them entirely for fear they might inspire was not surprising fowords. 0isn such young storks. Naturalists believe they are likely breed be. ARoad ItTWO has become than it0in used to sto 0they k data populations have suffered from the draining of wetlands E•This Across Europe, as left with them, this ’tmore necessarily They can texpe opt out ofenough. this responsibility Choose letters, A-E. B it worried whether would survive in B’The 0 itain long Men started to wear 32 ..........….......… ................ the 18th centu Sé· the inspiration to get started? Build you confidence to begin fo republicanism. 0to mulating Entrance you are not reacting, he or she will begin to relax. customer needs to do this before 「ience of someone else, biographies, where the piece is only about the Lift plans •This competition, causing hunger for elephants Listen well Use short phrases initem, reply. cannot recognise a been all-year ÿ0 more ound sleeping combines natural duck down and ahas new 3Questions If you the receipt for aindamaged the company should refund the amount six-monthly basis. •People explain you like New Year celebrations inwill your country D Animals suffered from achefs sickness. Today, fohave 0what tunately, that notion has disappeared and the stork 0find etains its association sto 0insect-rich ks will inspire aour ofmeadows, emotions and actions iigreater The hope that B There is variety itbag than they had 0native ealised. disappearance of pastures and their loss felt Working at Milo’s Restaurants 13 and 14 putting up a sign. 512 who do not want toabout spend much on arange sleeping bag this one suits Cand itfor was unsure that they were actually aregular species. 12 Writers who are between 19 and 25 years old and in full-time education have PART 2able ideas sto 0 by ylines and characters at workshops. Open to all won - haze? successfully in the future. being to hear your solution. are excluded. Work produced members of this group will be available to the public. E retail experience 23 According to Michelle, what did the contempora 0 y sources say about the Laki No work on a you originally paid for it. synthetic fibre. The result is a bag that ’ s warm and weighs 1.5kg. There ’ s a ……… … ……….... until 25 ca 0 ds given to celebrate the a 0 rival of a new child, as a with new life, appearing on ·0 elevant to cranes Cbeginne Some of............... ityears. are more exciting than others. ........................ inSëects the park damage to 31 deeply. few years ago, a wsaw tea 0 pockets 0 ful prdo old woman in a village ingarments. Belarus showed me the • •the A33 ..........….......................... sewed into the lining of the their needs. D had too many other to suppo Tÿ others prize in previous Which TWO pieces of retail information Hugo and Chantal agree would be useful? 0A s areas and established iters. in food prices E This country the highest rise ABC T from O worthy 0problem, ganisations but not from iii asitSuppo AsThis soon you realise there ’write sprotect a contact them and explain the situation. Maintaining stock 10 .... ..... ...... once a Benefits c some 0a anes, a formal lift plan must be prepared. Lift plans are a They For operations that use calm . memo water-resistant to it from moisture. 13 group doesn ’finish t read or either poet Sé orSé fiction. bird carTWO Séing a baby in sling held in its beak. F a good memory nest on her roof, empty of sto 0 ks for the first time in living Sé. Where storks People thought it was similar to ordina fog. letters, A-E. Choose ABCDE .............................................. and, after arriving in the UK, These two storks were bred in 36 ..... be possible to whereby get support for your complaint from aoperation dry cleaners ’them trade 4•Describe Itatused may When the customer has calmed down and feels you have heard his or risks her side, ent「y each. Multiple ent「ies by the same author willstart result Writers only submit one least 150 words. inawarded the world . out car Sé 18 for any to establish and some fcompensation 0 is odcan or drink that yfashion 0possible u......................................................... learned t 0 Writing You will have to talk might offer you straight away. If they don ’ t, you should ask to 23 Hugo and Chantal agree that the speaker ’ s message was and organising month type of 0 isk assessment, the dangers of the are carefully 6Write This sleeping bag also keep user wa 0 m during the daytime. at the end of the Life competition. 13 Only one prize the reasons people return items Get the facts Ask questions and begin awith will start to as trust you. transl 0........……............ cati 0Be none pr types 0use cess have been reintroduced, they are greeted great happiness and historical iv new of ItFinding was with health issues. C BWhat 00 ks......... for now wea 0 erassociated could the pockets for small items. •This The 40 has been effect ofhabitat stork reintroductions inwrite Europe? •The 1questions. provided for staff association. asking not to give scripted replies but use this ansome opportunity in only the first entry being considered for the Prize and any additional entries 14 group would suit someone who thinks they could a book. G acareful good level of fitness were kept for several years together with aall few fully mature storks and some fellow prepare. either cove 0such the cost of repairing the item or to pay forin a replacement (if itfor can ’ t year be to about the topic one 9 ... calculated, and control measures are identified and put place. Before any lift BWhich Outwell Campi 0 n Lux D 0 uble Sleeping Bag how much time people have to shop for clothes So, after a long absence, there was great excitement when in April of this B F It caused a pa eöicularly harsh winter. proper conversation. stork festivals have been restored . The Spanish erect poles for nests along their a 19 ........ ..…··……·…... ........... .......... . can be consulted during a 'Tool Box Talk ’ It completely blocked out the sun for weeks. TWO aspects of the planned housing development have people given positive A unfair to them at times. 7You People who wish to avoid carrying heavy weights should try this sleeping bag . start a genuine conversation, building of the Life Writing Prize have gone on to become successful a 0 elationship of trust with your customer. To help 14•repaired). Previous winners disqualified. Writers who have previously won or been highly commended in do NOT need todesigns write any add 0 esses. suitable group of elephants from the 32’each ..... .......... ...............… was on the second and fourth Mondays of in members' vameet Opposition from the general public tomonth two minutes. You •• IfWe 2 .……......………...... during weekdays atsticks Milo Screw Restaurants Ayou Athe variety of measures have been taken to create nesting sites. proceeds, plan should be talked over with the lifting during what is often fashion people want but can ’same t all find ’.............. re offered too little compensation, you can request a free repo eö from an- anests 5feedback juveniles before being at Knepp. Itsuitable appears that other storks are developing a pair of white stoand 0 ksreleased built an untidy nest of in the top branches of a huge moto 0 ways, in Alsace householders install cartwheels for sto 0 ks to build You sh 0 uld say: • Bigger pockets might be made for men who belonged to a certain type of Suggest action This double sleeping bag which is for all seasons except winter is B hard for them to follow. about? Be sure of your company ’ s may well make a verbal published writers. you undeselected 0 stand the situation, get as many details assome possible. the Life Writing Prize are excluded from entering; otherwise, previous entrants group isbeen open to men and who enjoy discussing the homes. The one minute to have majo roads Sussex. . them Changes have to the of referThis 0B edon to as abag 'Tool Box Talk ’(made TBT). This isroutes an important oppo T0 unity for to ask Adam corrects Michelle when she claims that Benjamin Franklin the best of for fashion buying 8 24 sleeping two different of material. independent Oof 0time ganisation. oak in the middle of our rewilding project atwomen Knepp Estate in West Drone Preventing accidents with heavy loads their .contains During cold snap in0 atypes Bulgaria last March, villagers even gave white what fA 00 droofs or drink y ..........….............................. 0year u provided learned t 0their prepare in times 34 ............ . vi sign hope of 37 ....................….......….....................… to new One left Knepp for a year, only AMRM sense If they have to pay the cost replacing damaged or lost item, the maximum they ’ re and cosy, and there ’ s a handy pocket fohome. 0 essentials, located inside near the indust 0adifficult y.of C critical of the 26 on 27 ............... •soft 3 .......…................................. afte midnight may submit. Begin your letter as follows: themes and issues found in science fiction novels. Our books a 0weather. ewhat usually think about you ABC C Special shelters have been made to protect the birds in bad questions about their 0 ole in the operation. the facilities for cyclists the most popular fashion sizes • vets and park staff made use of 33 ...............…………….........…. to help guide the footage, taken before the pair started sitting on them, showed three large eggs. The storks access to their homes. c 0 untries when and where y 0 u learned t 0 prepare this of voluntary w 0 rk Area obliged _Ïof erfolds you is the value of the item when it size. waswhat left with them, notfiction, what top. Ittoo also up remarkably small, given its complaints. in future. the situation and let the customer know you going to do ’ttoit Take of the haze. came to the wrong conclusion the cause 6•to Most people who take aenvironment case about aabout dry-cleaning toare court are satisfied fly back to be with the group again. those written from the 1960s onwards and include feminist science use objects such as 20 ........……………··……·….... totocompany make the load doesn adisappointing. 0 sure e eö going to say. You vii Creatures which represent both joy and opposition Dcharge Some people have strengthened their roofs suppo the birds' weight. the impact on the 24 What do Hugo and Chantal cplain 0 iticise about their school careers advice? fact that they were infe 00new. tilethes and did not hatch was not too The pair elephants into an open how you learned to prepare this p 0 ckets in w 0 men s cl Oè would cost to replace as You ’ II probably be asked to provide evidence of how Pers 0 n specificati 0 n was the first to identify the reason fo 0 the haze. solve the p 0 oblem. One thing to keep in mind is that you shm 0 Id know what you can and be the original, previously unpublished work of the entrant. Graphic Entries must Dear. with the outcome. uwnuE 0 omance. cyberpunk anda 0scientific pass over anyone ’sbeing head Main Road can make some notes 16 Fundraising e moved around, there are some p 0 actical things that should When heavy loads 27 Iceland 10 Nunston U>NN the encouragement of good relations between residents fou 0 years old, and storks can live to ove 0 thi rty, with their first attempts to are only F A driving motivation behind the project in the UK is the aspiration that the sto 0 ksa Cand Nordisk Oscar +10 much it originally cost for example, a receipt. The dry cleaner can then offer you viii Sto 0 ks causing delight and the revival of public events supported the opinions of other observers the haze.could cannot do within the policy of the business you workabout fo 0. accompany The cost be minimal N novel-style entries, drawings ortranquilisers photographs text, are •done elephants immobilised with Aexplain when the advice hlow 0they wprepared ywere 0received u where felt about learning to prepare to help you if you wish . be to prevent accidents. Firstly, if a load needs to be moved where workers or the cost of all the accommodation • must be to work well in a team breed often failing. Prospects for next year are encouraging. These young storks scan 0ections uth an item was lost O 0 were damaged nine months ago, you still take the dry cleaner 7 If return will spark feelings of empathy and affection from townspeople who see their • Women ’ s pockets less 35 ............…........................ than men ’ s. • appoint a 21 ......................................................... to give verbal di 0 to the crane driver reduced amount depending on the condition of the item you II have to negotiate the 17 Litter collection maybe a simple upgrade on the customer ’ s next purchase or a small gift certificate. welcome. Entries can be self-contained pieces of life writing, or the first 5,000 Key 28D Egypt B how much advice was given Readers' book group this f 000just d the 0of r the drink. At 350g, this sleeping bag isalso remarkably light, and as it..feel ’reintroductions s....other synthetic, it’to sin A members public are present, the area must have barriers or means rural location . Entrance this process had to be completed quickly to reduce 34 are part of a project to return the species to Britain, inspired by to court. nests on rooftops. They might encourage the public to worried about cost with I Ithem. I Ilonger I I I like I Housing simple gesture this could reslpack 0 It in a word-of-mouth recommendation others, words of aone piece work. •very must care about maintaining asize high standard ofit4is C‘ Playmates who gave the advice easy toopen maintain. The isthe just 13 × target. 20cm, which makes itto ideal fo to 0while ensure no is allowed toof walk ’area undeo _Ï 0to the load while Secondly, someone iswider an group for parents at library, andmoving. toddlers are welcome count 0equipment iesve that more than reached their Imported from Poland, 2918 UK the where they fly feed on earthworms, grasshoppers and frogs. • European Women were Sé concerned about pickpockets. Sec 0This ndary lifting (chains, slings, etc.) elephants had to be turned on their 35 ……·” ………………..... to avoid damage Questions 25 and 26 making a promise you cannot commit to will only set you back. 28 Section A Itisathe will work perfectly summer trekking. If the dry cleaner part of national chain, you could get in touch with the customer called ahave banksman should always be used heavy loads As a come along play inapathat the children ’swhen library while the meeting iscrane. taking place. they spent best eö ofcharismatic three years in moving aover six-acre pen withurban aby group of other •backpacking. must haveand qualification in 5writers ....... .for 25 When discussing their future, Hugo and Chantal disagree on White storks could be species that connects communities 15 School to their lungs 19 Story club in the UK who The Life Writing Prize is open to aged 18 and resident 30 USA PART 3 •29 more likely to cause 22 ..... . services department of their head office and make the complaint to them directly. crane driver often cannot see the load, especially during touch-down, this person tells The group reads mainly fiction of different genres. Books are supplied by the Section B and several injured, non-flying adults, also from Poland. Other have directly with landscape restoration. Certainly, people once loved them here. The a in pairs using 36 ………·……··… ··… to link thembirds together. • juveniles Pockets were produced Choose TWO letters, A-E. are emerging writers, which means they have not previously published in print A which is the best career in fashion. D The Sleep 250GSM Single Cowl 16 Sports centre - aid elephants 36 ...............…………................ had toat be 0 edyoung constantly him or which towelcome move it.Sto- the Fi name 0 her stBig 20 library. Anyone is have aSleeping look ou monito 0ago, website‘ a to see what the book st local 0 ’ong loyalty Two Knepp already shown of ourway village, 0 ringtonsite. , work was originally Estorcheton ’ from ortry ‘ home of theof Discussion topics: If the dry cleaner refuses to compensate you oryears they offer you too bird little, the full-length work. We define a to full-length as, for example, a complete work 30 Cto choose BisSection when a career in fashion. for the next meeting. flew across the Channel to France and, this summer ÿ0 eturned to its companions. sto 0 ks' . The public response has been overwhelming, with crowds coming to see If you want a no-frills, budget sleeping bag that will last more than one • Clinic Pockets hung from the women ’eruption s 37the ...............… ··….......…...... skirts and petticoats. -why tracking devices fitted matriarchs 17 Which TWO issues following Lakiwords. surprised theunder students? following steps: O「 non-fiction over 30 000 fiction they cfor would likewere athe career intofashion .to fail. However, It y 0 31 ungisC people and 00 king veSection Sé unusual machinery such as cranes it is all too easy to D for white storks flying England thesimple first time in hundreds of years, aand opt this.free It’s in soft, comfyfor and to wash. Give yourself bit private of summer, ABCDE N bhow data including the size of their tusks and 37 ........................................... was taken the importance ofof the seconda Sé equipment. This refers to those items that 18 Community centre 00 k of club Eignore The widespread the effects were In the face reports unrelenting ecological loss (the UN estimates a million C time to fit it back in the bag, though. Use it for spring, summer and autumn. landowners queueing up to o NÔ er more introduction sites. could be reached through a gap in the • Items such as 38 ....................................... 26 How does Hugo feel about being an unpaid assistant? If the dry is a member ofsubmitted a trade association such the UK Fashion and •Entries Example questions: thatcleaner are simultaneously elsewhere areas welcome -being but please Section Ebetween 32 are• attached the mechanical lifting machine and the load that is is lifted. how long-lasting the effects were are onsoon the of globally), the stork return refreshing elephants were taken by truck their reserve Eve material. Sé month members ofextinction this group read new a fabulous business book which is then Textile Association, you can pass your complaint towhite them and’ sthey may be able to What kinds of things canbrink children learn toatocook? 19letspecies Supermarket us know as as possible if piece is to be published elsewhere or has ASection He isFnumber realistic about the Chains, slings, shackles and+3 rigging areBritain all examples of seconda Sé lifting action equipment, of deaths itpractice. caused the news. As thousands of people demonstrate about thepractical growing ofofSm the white stork over iscook? thethe of ove crisis 0 with The flight E33 Jack Wolfskin 00 zipfor discussed we meet. At our you ’ triumph H have the chance toclimate network help you. Do you think it tens is when important children tomeetings learn to won another prize so we can disqualify it from Life Writing Prize. and it bureaucracy, is perhaps surprising note most B He actice0 us, isthese dishonest. 0 Wildlife ies spread occur due to faults or Featuring weaknesses thefeels speed atp 0which volcanic cloud 20 Playground important. eco-anxiety besets glimpses Advantages 0 the f various transl catitothe 0 and nstayed atthat Nkh 0 ash tak inju 0of ta restoration self-interest negativity. of sizes, inside clothing for many decades. • and Pockets, other members - insulation all should like-minded businesswomen -or inatPark aare relaxed environment. at home school? Do you think young people learn to cook We like the extra in this sleeping bag inspection around the areas that tend in these items. It C He thinks others want to change the practice. is essential that a six-monthly visual is carried out to ensure how people ignored the warning signs the storks in BBC television ’stoSpringwatch into June, the ecologist Chris Packham There will be lots of ideas discuss, as well as refreshments and oftofun! •The You could get an independent look at your issue and produce winner will receive 引, 500 ,organisation publication on Spread the Word ’lots s website, .. ……·… -…… opportunities • 38 to feel the cold (head, chest and feet). And the hood is cosy enough useaas there are no signs of wear or damage to the slings and shackles. ‘ imaginative, intelligent, progressive and practical'. the project as • described When dresses changed shape, hidden pockets had a 陀, negative effect on the report, but this could be expensive (often around £100). w 0 two rking as a chef ’ membership of the Royal Society of Literatu and a development years pillow. •aPoetry a… reduction ingroup the number of poache 0 s and 39 .......……·· ….............………··”....... of women. 39 writing Fmeeting an editor and an agent. Two highly commended entries will receive with Example questions: D If And yet its path to restoration in the UK has not beenmeeting smooth. Support from you options above and are stillbetween unhappy with the18outcome, you 「could • A ’ ve antried example offoconservation that other pa 0 ks can12 follow edito and £500 and twothe mentoring sessions, aaged development with an library. writing group 0 young poets and at the You an How• conservation enjoyable do you think it would be to work as a professional chef? bodies has been surprisingly difficult to obtain; some were hardBags called ‘ pouches ’ became popular, before women carried a take you and 0 case be0 eto court. There s aup time limit for Word going website. toand cou your 0 t - from when you took published on ’the Spread the agent, will explo how toneed power your imagination, poems •skills an increase inown 40 ....… ……······… …….... as a contributor toreluctant GDP What does a their person to be awhile great chef? with initiatives, others were simply to will stickbe their 40 ..…·· thepressed item to the dry cleaner, you have up to six yea 0 s . displayed the library and online. The group fortnightly ondoubts Saturdays whatmeets ordinary people cook? How necks much influence do celebrity/TV chefs of have out. Ininaddition the committee the on Sussex Wildlife Trust raised from 12 p.m. to 2 p.m. The group is currently full but anyone interested is welcome to join the membership waiting list. Së qu J¹ qJVnu 12 p. 123\ 21 40 25 42 24 39 22 26 27 31 38 I I Vý p.p. 1121 126 43 34 12sl 1101 37 16 •[ 17 II1'3 '3 IIII13 1081 33 1'1 1231 l@l 106jI 1 41 15 36 '1 p.p.p. 125 12s I •ê Výp. p.p.. 124 1091 35 2832 0 p. 1241 ÿ<•ê 13 18 14 !’ÿ\˜Þ p.p.pp. 131 29 20 19 !’ 1'1 I '3 VÚ p. 12sl 1231 •ê p.104[ 10s1 w N*E . . . . . •• VÞ ,• . ~i~1~ ÿ~~ . . . ••• E • •• 1'1 I Test Test 211 Test 21 Test Test 11 Test Test 21 Test 211 Test Reading Reading Reading Listening Listening Listening Listening Reading Reading Questions 23-27 Questions 16-10 ¹16-20 22 and answer Questions 23-27. Questions 1-8 Read the text below Read the text below and answer Questions 9-14. Questions 27-30 about stork ever having been a27British bird. hundreds They also had of concerns that Questions 9-14 F Vang 034-37 Starwalker Drag 021-30 n in PART PART 4 Questions 11-7 ¹the 20 31-40 Questions 38-40 Questions 31-40 White storks back Britain after years SECTION 3 Questions 2¹ 6:Dim Vú 8-14. Read the text below and answer Questions Questions 8-14 PART Questions 11-20 PART 324 Questions PART 3 Questions 21-30 ElD.Mm Vú WRITING TASK 2 Questions 27 and 28 ~ SECTION 2 Questions 1G ¹ 40 Emmmll Test 2 English-bred birds would migrate across the Channel, and feared that their messy This inn 0table vative, below. high-quality kids' sleeping bag enables you to undo some Complete the What does the speaker suggest would be helpful for of the following areas of Complete notes Look at the seven reviews of sleeping bags, A-G, on pages 39in 40. the summary below. Do the following statements agree with the info「mation given the text on page 42? nests and closeness to humans would cause aeach hazard -and rubbish falling down What comment do the students make about the impact of the Laki eruption on the Complete the table Do the following statements agree with the information given in the text on page Read text on pages 25 and 26 and answer Questions 28-40. Complete the notes below. Choose correct letter, A, B, C or D. Label the map below. Complete the notes below. The text on page 18 has six paragraphs, A-F. Questions 11 and 12 These beautiful birds could be about to become a feature Questions 2 N ÿ 26 You should spend about 40 minutes on this task. Dealing with customer complaints The Spread the Word Life Writing Prize Questions 21-24 Read the text below and answer Questions 15-22. Choose TWO letters, A-E. for readers coat. andOnce writers zips and turnGroups it into a fun, animal-themed your youngster is 16? ready voluntary work? people following countries? ’s chimneys. of the British landscape again SECTION 1 Questions 1-14 for bed, simply zip the bottom back on and zip up the shoulders. Suitable for PART 1 SECTION 1 Questions 1-14 Choose WRITING TASK 1 ONE WORD ONLY from the text for each answer. answe º Choose NO MORE THAN WORDS from the text forsheet. VÞVÞ tWoreason. For which sleeping bag are the following statements true? ONE WORD ONLY the text for each answer. In boxes 9-14 on your answer sheet, write answe º0 deach Write ONE WORD AND/OR ABsheet, NUMBER Write the correct letter ine— boxes 38-40 on your In boxes 1-7 on your answer write Questions 28-33 ONE WORD ONLY each answe NÁomn Write Write the correct letter, ONE WORD ONLY for each answe ºSpread A-did ÿfor next to Questions 15-20. Write Which paragraph the following? Choose the correct letter, ATWO ,from or C. Write about the following topic: Choose TWO letters, A-E. When a customer complains, itor isCelsius. usually for a answer good Here are some strategies We are delighted to announce The the Life Writing Prize in Which TWO the speaker admit she made in her first job? A Teenvisi 0mistakes n8 mentions Choose the correct letter, A, B C. between and 20 degrees Mechanical lifting equipment A-G,What next to to ChooseSo FIVE answers from the box box and write the correct letter, howanswers has handle the reintroduction project managed to get going? makes it in Choose FOUR from the the A-F, next ABCDE that will help you aminutes customer complaint inwork asheet. smooth and professional manner. association with Goldsmiths Writers ’ write Centre. Read the text below and answer Questions 1-8. Write your answers in boxes 23-27 on your answer The examiner asks you about yourself, your home, or studies and other Read the text below and answer Questions 1-7. You should spend about 20 this task. A The last definitive record of a pair of white storks successfully breeding in Britain Questions 16-20. This is a reading group for teens aged 12-16 which meets on the last Thursday Write your answers 15-22 being dishonest to her employe 0 in boxes 34-37 on your answer sheet. TRUE if the statement agrees with the information Write the correct letter, A-G, in boxes 1-8 on your answer sheet. Questions 27-30. some ways special is that it has had to rely on private individuals actually building 38 In Section A, we learn that in the past people thought white storks if the statement agrees with the information TRUE The text on pages 25 and 26 has six sections, A-F . 21 the Why do TWO theJettenqueror students the Laki eruption 1783chosen issheet. so important? 0answer nsibilities Write correct ]ç A-F. reasons ÿthink v„ boxes 8-14 onResp your What are the main this site hasof been for theand housing Outwell G familiar Talk nSt jwhy 0Giles bsto in fashi 0in ninformation design Pay conditi 0 ns L topics. 0FALSE cati 0month. n c0 precautions Jattention 00bfriendly title If some are taken, lifting equipment that is at essential for construction insimple 1416, from athat nest Cathedral Edinburgh. No one knows why was of the We arestatement aon group, with everybody keen to talk about paying too how she looked ifmuch the contradicts the the introduction pens themselves and feeding the birds their own The Elephant translocation FALSE ABC if the statement contradicts the information Somepe 0 pie say it is better to work for a large company than aexpense. small one. include Pockets PART 1 Questions 1-10 in mind that the issue is not When a customer presents you with a complaint, keep Comoetition Rules development? A represented the deep snow and cold days of winter. It was the most severe eruption in modern times. Choosing the best sleeping bag and engineering projects can be used safely. Forklift trucks, lifting trolleys, mobile and Strategies for dealing with cust 0 mer c 0 mplaints storks disappeared from our shores. They often featured on the menus of medieval what we ’ ve enjoyed 0 eading recently and make suggestions on what we This sleeping bag has an integrated down duvet and lots of space. What’s NB ³ ou may use any letter more than once. expecting to become well known NOT ifwin there is information on this expe 0GIVEN tise ofany tiny yet determined conservation charities such as or the Royhas Dennis What to if your clothes have been lost or the correct heading for each section from the list nothing. of headings below. NOT GIVEN ifdo there isno no information on this EXAMPLE NB ³What ou may use Jetter more than once. 21 problem did Chantal have at the start of the talk? personal. Aiming to the conf 0 ontation accomplishes He she AHRM 6Choose ....... ... .... Street sala project 0 y usually Starting Breakfast supe 0cvisor Checking portions, Your English-speaking friend has asked for your help with aand college 00have nments Bcranes had the power to ensure that babies were born safely. Helpful things volunteers might 0NÔer of volcanoes. It led to the formal study Lifixed Obanquets ingshould equipment and all their parts are classed as lifting equipment. so we might, quite simply, consumed them all. But there could be awe read next. We are massive fans of action, fantasy adventure but more, it packs up c 0 mpactly and is easy to get back in the bag. It ’ s light but to 0 It has suitable geographical features. trying to earn a lot of money Wildlife Project to reintroduce white storks at Knepp Estate Foundation N responsible for the successful reintroductions of ospreys Reas 0 ns f 0 r overp 0 pulati 0 n at Majete Nati 0 nal Park Do you agree or disagree? ! Strategy y 0 ur appr 0 ach The cust 0 mer ... Reas choosing 0anis f doing 0 1-5 r cha sleeping 0be icethat 0damaged f did subject Questions When bag, check what seasons it’ sno well asservice, how heavy made purchase not meet their expectations a as product, or of life writing than 5,000 words. Entries should original works etc. adry 0 were e of cor 0-for, ectmore 8 £eat. ... ......... ...maybe peit 0is a by a cleaner he/she about celebrating New Year in different countries. Éoz C were a speciality that only the ve 0 y rich allowed to Paying bills It had a profound effect on society. A Her view of the speaker was blocked. Sto 0 ks are migrants a 0 riving after the end of winter, nesting more ominous reason. try to include a mix of genres in our choices. 1if8•Write This sleeping bag is not very easy to pack up. big for a rucksack. openly disliking her client There is easy access to local facilities. and white-tailed eagles to Britain has been ve 0 y welcome. And the support of the correct number. viii, in boxes 28-33 on your answer sheet. A This count Sé suffered the most severe loss of life. Members ofmanufactured this group share ideas fo have 0 entries the books they would like to read. A experience on you ’re backpacking. Also think about filling. Natural down is ve Sé , from has a must be well, e.g. ,the a 15 ......................…...............…............. onwarm itPrize. N§ combination of the two. A worker who remains inget cont 00olduck of theithem, 0hour emotions deals The word count will be checked and longe than 5,000 words will Stay calm Remember itempty isstage not a direct usually had Writers can submit an ent叩 of fewer than 5,000 words for the Writing of anti-poaching laws •equipment strict enforcement if the 0have e be s a 19 Dry cleaners are generally responsible for items left with even D might be used to encourage people to rid of the monarchy. propeLife 0this ly constructed. All used for lifting or moving heavy loads should be B was unable to find anobserved seat. on rooftops and happily associating with humans, and because of they It has good connections with the airpo 0 t the Last spuwnuE 0lifespan ing,She two white storks were nesting at Knepp Estate, putting Cotswold Wildlife Park, which quarantined original Polish birds and continues to •2alonge What kinds of bills do you have to pay? • They are 31 .....…............................... but can be overlooked by consumers and designers. Complete the notes below. 0 and is easier to pack up, while synthetic materials are easier to clean, position of strength . disqualified. There is no minimum word count. 22 What surprised Adam about observations made at the sure Making attack on you. ..... f … …·…… ..... them. that Write letter to your friend. In letter People can use this sleeping bag in any Dry cleaners are legally required toagriculture take 0season. easonable care oftime? anything left with sign saying the opposite. 9B Itlong isn Give reasons for your answer and include any relevant examples 0to om your ’a tbeen possible for any new members to join this group at24 present. B The impact on was predictable. example, equipment bearing ayour CE mark has been constructed international B original, ideas C The students next toagricultural her were talking. writing worksh 0new ps Creative •For may need to undergo 16 .............................…………................ before use a symbol of hope and new life. Yet their association with rebiusing 0 th own also The land is of little value. manage and cover the costs of the captive-breeding programme its own wellw「ite about the life of a person they know. Writers can choose to • successful breeding •10 How do you usually pay your bi l s N in cash or by another method? [Why?] d Sé quicker and are cheaper. and they ABC 34 ........………··…………·… together high upwas a unwilling large oaktotree. The female laid three 7in ............... iswere Start work atinbecause not fulfilled. Do not tifSé to that You can claim compensation your belongings arestandards damaged or lost while their care. 39 Sussex Wildlife Trust committee support the storks knowledge orimportant experience. 0The standards. In addition, equipment meets these will have documented NNÿVú List ofhas Headings of rebellion . Shortly after the restoration ofare King meant they became ashare symbol of places producing them the number •Let say how New Year is to in your country Itdry will be convenient for workers. trained staff and excellent facilities, proved invaluable. 29 and 30 This sleeping bag has been designed topeople ensure ce 0 tain parts the body warm. shm hear 0of Idof give you enough 2•Questions IfWould the cleaner loses an item belonging to you, they p0 ckets in men ’ sONLY clto 0what thes you like your writing with others and their constructive Write ONE WORD for each answer. ever forgotten to pay a bill? [Why/Why not?] •310 Have you You can get feedback on your own work from other members this group. in deaths of C There was a significant increase C parenting skills custome 0 say they need to. Respond with phrases such as ,‘ Hmm ’,'any I see ’, the pu 0 poses of the P 0 ize, Life Writing is defined as non-fiction and should For the 5.30 a.m. may need a regular check by an 17 … clean su 0 prised to hear about the job market? 22 What were Hugo and Chantal 23 should ·······…··an to which unfortunately proved be 35Life … ………·…………............ . However, this 11eggs, People who have that entered ea「lier Writing without achieving instructions for tests be adhered to p surviving, 0 ior competition to using the equipment. Certain Cha 0 les II in 1660, while storks were rare but parliament debated putting the contradictions in them Even if the d 0 y cleaning company has a sign saying they aren ’ t responsible for items Problems caused by elephant overp 0 pulati 0 n money to buy a completely new one. be any safe breeding places locally. A it thought there might not suggestions for how to improve it? Have you got a book inside you but need •4A Is there anything you could do to make your bills cheaper? [Why/Why not?] Vango Fuse -12 young people. and 'Tell me mo 0 e' . Then be quiet. As the customer expresses their annoyance yet sees be based on a significant portion from the author ’ s own experience. Traditional • describe how New Year is celebrated in your country enterp 0 ise arising from success in other countries An the argument. West sto 0 age area. This sleeping bag contains acompetitive sala 0 y £23,000 Annual success may enter again. Road Junior chef Supporting senior Write at least 250 types of machine 0 y,of such as cranes, must be inspected by a qualified engineer on just a by RCity This group focuses on stories belonging to just one genre. an unde 0 useful standing of food and diet D scientific totrue. support them the lack greater effort into destroying them entirely for fear they might inspire republicanism. was not surprising fowords. 0isn such young storks. Naturalists believe they are likely to breed be. A It has become more than it used to sto 0they k data populations have suffered from the draining of wetlands E Across Europe, as left with them, this ’ t necessarily They can ’ t opt out of this responsibility Choose TWO letters, A-E. B it worried whether would survive in B 0 itain long enough. • Men started to wear 32 ..........….......… ................ in the 18th centu Sé· the inspiration to get started? Build you 0 confidence to begin fo 0 mulating Entrance you are not reacting, he or she will begin to relax. The customer needs to do this before expe 0 ience ofrecognise someone biographies, where the piece is only about the Lift plans •This competition, causing hunger for elephants Listen well Use short phrases initem, reply. cannot a else, all-year ÿ0 more ound sleeping combines natural duck down and ahas new 3Questions If you the receipt for aindamaged the company should refund the amount six-monthly basis. •People explain you like New Year celebrations inwill your country D Animals suffered from achefs sickness. Today, fohave 0what tunately, that notion has disappeared and the stork 0find etains its association sto 0insect-rich ks will inspire aour ofmeadows, emotions and actions iigreater The hope that B There is variety itbag than they had 0native ealised. disappearance of pastures and their loss been felt Working at Milo’s Restaurants 13 and 14 putting up a sign. 512 who do not want toabout spend much on arange sleeping bag this one suits Cand itfor was unsure that they were actually aregular species. 12 Writers who are between 19 and 25 years old and in full-time education have won PART 2able ideas sto 0 by ylines and characters at workshops. Open to all - haze? successfully in the future. being to hear your solution. are excluded. Work produced members of this group will be available to the public. E retail experience 23 According to Michelle, what did the contempora 0 y sources say about the Laki No work on a you originally paid for it. synthetic fibre. The result is a bag that ’ s warm and weighs 1.5kg. There ’ s a ……… … ……….... until 25 caa 0tea ds pockets given to celebrate the a 0the rival ingarments. of a new child, as a with new life, appearing on ·0 elevant to cranes C Some areas of it are more exciting than others. 31 ............... ........................ in the park • damage to deeply. A few years ago, 0 ful old woman in a village Belarus showed me the • A33 ..........….......................... sewed into the lining of their needs. D had too many other prdo Sëects tonot suppo Tÿ others the prize in years. Which TWO pieces of retail information Hugo and Chantal agree would be useful? beginne 0 s previous and established 0 iters. the inbe food prices E This country saw highest rise ABC T from O worthy 0w ganisations but from iii asitSuppo AsThis soon you realise there ’write sprotect a problem, contact them and explain the situation. Maintaining stock 10 .... ..... ...... once a Benefits c some 0a anes, a formal lift plan must prepared. Lift plans are a They For operations that use calm . water-resistant finish to it from moisture. 13 group doesn ’ t read or either poet Sé or fiction. bird car Séing a baby in sling held in its beak. F a good memory nest on her roof, empty of sto 0 ks for the first time in living memo Sé. Where storks People thought it was similar to ordina Sé fog. TWO letters, A-E. ABCDE .............................................. and, arriving in’side, thewill UK, These two storks were bred in support 36 ..... be possible to whereby get for your from aafter dry cleaners trade 4Choose Itatused may When the customer has calmed down and feels you have heard his or risks her start ent 0 ythat each. Multiple ent 0 don ies the same author Writers only submit one least 150 words. inawarded the world . out car Sé 18 for any •Describe to establish and some fcompensation 0 is odcan or drink yfashion 0possible u......................................................... learned t 0 Writing You will toyou. talk might offer you straight away. ’by t,will you should ask them toresult 23 Hugo and Chantal agree that the speaker ’complaint s0Ifm message was and organising month type ofsleeping 0transl isk assessment, the dangers of the operation are carefully 6Write This bag also keep user wa during the daytime. at the end of the Life competition. 13 Only one prize the reasons people return items Get the facts Ask questions and begin athey start tohave trust 0........……............ cati 0Be none pr types 0use cess The have been reintroduced, they are greeted with great happiness and some historical iv Finding new of habitat It was with health issues. C BWhat 00 ks......... for now wea 0 erassociated could the pockets for small items. • The 40 has been effect of stork reintroductions in Europe? • 1 provided for all staff association. asking questions. careful not to give scripted replies but use this as an opportunity in only the first entry being considered for the Prize and any additional entries 14 This group would suit someone who thinks they could write a book. G aLux good level of fitness were kept several years together with a shop few fully mature and some fellow prepare. either cove for 0such the cost of repairing the item or to pay forin astorks replacement (if itfor can ’ t year be to about thein topic one 9 ... calculated, and control measures are identified and put place. Before any lift BWhich Outwell Campi 0long nhave D .......... 0 conversation. ublerestored Sleeping Bag how much time people to for clothes So, after a absence, there was great excitement when April of this B F It caused a pa.have eöicularly harsh winter. proper stork festivals been . The Spanish erect poles for nests along their • a 19 ........ ..…··……·…... ........... can be consulted during a 'Tool Box Talk ’ It completely blocked out the sun for weeks. TWO aspects of the planned housing development have people given positive A unfair to them at times. 7You People who wish to avoid carrying heavy weights should try this sleeping bag . To start a vgenuine conversation, building of the Life Writing have gone on to become successful aPrize 0 elationship of trust with your 14repaired). Previous winners disqualified. Writers who have previously won or been highly commended in help do NOT need todesigns write any add 0 esses. suitable group of elephants from the 32 ..... .......... ...............… was on the second and fourth Mondays of month in customer. members' Opposition from the general public to two minutes. •• IfWe 2ameet .……......………...... during weekdays at Milo ’each Screw Restaurants Ayou Athe variety of measures have been taken to create nesting sites. proceeds, plan should be talked over with the lifting during what is often fashion people want but can ’same t all find ’.............. re offered too little compensation, you can request a free repo from an- anests 5feedback juveniles before being at Knepp. Itsuitable appears that other storks are pair of stoand 0 ksreleased built an untidy nest of sticks in the top branches of aYou huge moto 0white ways, inare Alsace householders install cartwheels for sto 0developing kseö to build You sh 0double uld say: • aThis Bigger pockets might be made for men who belonged to a certain type of Suggest action sleeping bag which is for all seasons except winter is Bhomes. hard for them to follow. about? Be sure of your company ’ s may well make a verbal published writers. you unde 0 stand the situation, get as many details as possible. the Life Writing Prize excluded from entering; otherwise, previous entrants selected group isbeen open to men and who oppo enjoy discussing the The one minute to have majo roads Sussex. . them Changes have to the of some referThis 0B edon to as abag 'Tool Box Talk ’(made TBT). This isroutes an important T0 unity for to ask Adam corrects Michelle when she claims that Benjamin Franklin the best of for fashion buying 8 24 sleeping two different of material. independent Oof 0time ganisation. oak in the middle of our rewilding project atwomen Knepp Estate in West Drone Preventing accidents with heavy loads their .contains During cold snap in0 atypes Bulgaria last March, villagers even gave white what fA 00 droofs or drink y ..........….............................. 0year u provided learned t 0their prepare in times 34 ............ . vi sign hope of 37 ....................….......….....................… to new One left Knepp for a year, only AMRM sense If they have to pay the cost replacing damaged or lost item, the maximum they ’ re and cosy, and there ’ s a handy pocket fohome. 0 essentials, located inside near the indust 0adifficult y.of C critical of the 26 on 27 ............... •soft 3 .......…................................. afte midnight may submit. Begin your letter as follows: themes and issues found inbeen science fiction novels. Our books a 0weather. ewhat usually think about you The ABC C Special shelters have made to protect the birds in bad questions about their 0staff ole in the operation. the facilities for cyclists the most popular fashion sizes • vets and park made use of 33 ...............…………….........…. to help guide the footage, taken before the pair started sitting on them, showed three large eggs. storks access to their homes. ctop. 0Area untries when and where y the 0wremarkably u0 learned t 0the prepare this of voluntary rkvalue obliged too _Ï er you is of item when it was left with them, not what it It also folds up small, given its size. complaints. in future. of the situation and let the customer know what you are going to do to Take charge of the haze. came to the wrong conclusion about the cause 6•to flyMost people who take aenvironment case about a dry-cleaning tothe court are satisfied back to be with the group again. those written from the 1960s onwards and include feminist science fiction, use objects such as 20 ........……………··……·….... totocompany make load doesn ’t adisappointing. 0 sure e eö going to say. You Creatures which represent both joy and opposition Dvii Some people have strengthened their roofs suppo the birds' weight. the impact on the 24 do Hugo and Chantal cplain 0 iticise about their school careers advice? that they infe 00new. tilethes and did not hatch was not too The elephants into an open how you learned to prepare this p fact 0What ckets wthe 0 were men s0to Oè the would cost replace as You ’ II reason probably be asked to provide evidence ofpair how Pers 0 the nwas specificati ncl head first identify the fo 0 is the that haze. solve pin 0to oblem. One thing to keep in mind you shm 0 Id know what you can and be the original, previously unpublished work of the entrant. Graphic Entries must Dear. with outcome. uwnuE 0 omance. cyberpunk and scientific pass over anyone ’ s Road can make some notes Fundraising a 0 eU>NN being moved around, there are p 0 actical things thatsto should When heavy loads 2716 Iceland 10fouOscar Nunston the encouragement of good relations between 0 ksmotivation yearscausing old, and storks can live toMain ove 0 dry thirty,some with their first attempts to Fare Aonly driving behind the project in the UK is0.residents the aspiration that the 0 ksa Cand Nordisk +10 much it originally cost for example, a receipt. The cleaner can then offer you viii Sto 0 delight and the revival of public events supported the opinions of other observers about the haze. cannot do within the policy of the business you work fo The cost could be minimal N novel-style entries, where drawings or photographs accompany text, are • elephants were immobilised with tranquilisers A when they received the advice explain hlow 0 wprepared y 0accidents. u of felt learning to prepare to help youyoung if workers you wish . be• breed to prevent Firstly, if............…........................ needs tothan be moved where or the cost the accommodation •done must be toabout work well inamonths aload often failing. Prospects for next year are encouraging. storks scan uth an item was lost O 0all damaged nine ago, still the dry cleaner 717 IfLitter return will feelings of empathy and affection townspeople who see their Women ’21 s spark pockets were less 35 ’small s. •this appoint adrink. ......................................................... to’team give verbal difrom 0 0writing, ections to the crane driver reduced amount depending on the condition of the item - men you II take have to negotiate collection maybe a simple upgrade on the customer spieces next purchase or aThese gift certificate. Athe welcome. Entries can be self-contained ofyou life or the first 5,000 28D Egypt BReaders' how much advice was given book group f 000Key d 0 r At just 350g, this sleeping bag is remarkably light, and as it ’ s synthetic, it ’ s members of the public are present, the area must have barriers or other means to the rural location .. .... . Entrance this process had to be completed quickly to reduce 34 are part of a project to return the species to Britain, inspired by reintroductions in to court. nests on rooftops. They might also encourage the public to feel worried about cost with them. I I I I I I I I Housing simple gesture like this could resl 0 I t in a word-of-mouth recommendation to others, while words of a longer piece of work. •very must care about maintaining asize highis standard ofit4is moving. C‘ Playmates who gave the advice easy toopen maintain. pack just 13 × target. 20cm, makes itPoland, ideal fo to 0 ensure no one is allowed toThe walk ’area undeo _Ï 0to the load while Secondly, someone iswider an group for parents at the library, and which toddlers are welcome count 0equipment iesve that more than reached their Imported from 2918 UK the where they fly feed on earthworms, grasshoppers and frogs. • European Women were Sé concerned about pickpockets. Sec 0This ndary lifting (chains, slings, etc.) elephants had to be turned on their 35 ……·” ………………..... to avoid damage Questions 25 and 26 making a promise you cannot commit to will only set you back. 28 Section A Itisathe will work perfectly summer trekking. If the dry cleaner part offuture, national chain, you could get in touch with the customer called ahave banksman should always be used heavy loads As a come along play inapathat the children ’swhen library while the meeting iscrane. taking place. they spent best eö ofcharismatic three years in moving aover six-acre pen withurban aby group of other •backpacking. must haveand qualification in 5writers ....... .for 25 When discussing their Hugo and Chantal disagree on White storks could species that connects communities 15 School to their lungs Story club in the UK who The Life Writing Prize isbe open to aged 18 and resident 3019 USA PART 3 •29 more likely to cause 22 ..... . services department of their head office and make the complaint to them directly. crane driver often cannot see the load, especially during touch-down, this person tells The group reads mainly fiction ofusing different genres. Books are supplied by the Section Bwith and several injured, non-flying adults, also from Poland. Other birds have directly landscape restoration. Certainly, people once loved them here. The in pairs 36 ………·……··… ··… to link them together. • juveniles Pockets were produced Choose TWO letters, A-E. are emerging writers, which means they have not previously published in print a A is the best career in fashion. D The Sleep 250GSM Single Cowl 16 Sports centre -which elephants 36 ...............…………................ had toyears be 0 edyoung constantly him or which towelcome move it.to Fi name 0 her stBig aid 20 library. Anyone is - the have aSleeping look at ou monito 0ago, website‘ a to see what the book st local 0 ’ong loyalty Two bird Knepp already shown of ourway village, Sto 0 ringtonsite. , work was originally Estorcheton ’ from ortry ‘ home of theof Discussion topics: If the dry cleaner refuses to compensate you or they offer you too little, the full-length work. We define a full-length as, for example, a complete work 30 BSection Cto choose a career in fashion. when isyou for next meeting. across the Channel to France this summer ÿ0 the eturned to itsthan companions. sto ks'the . issues The public response has overwhelming, with crowds coming to see IfClinic a no-frills, budget sleeping bag that will last more one • flew Pockets hung from the women ’and, stobeen 37the ...............… ··….......…...... under skirts and petticoats. tracking devices fitted matriarchs 17 Which TWO following Laki eruption surprised students? following steps: O-why 00 want non-fiction over 30 000 words. fiction C they cfor would likewere athe career in fashion .to fail. However, It y 0 31 ungis veSection people and 00 king Sé unusual machinery such as cranes it is all easy to private D for white storks flying England thesimple first time in hundreds of too years, opt this.free It’s in soft, comfyfor and to wash. Give yourself aand bit of summer, ABCDE N bhow data including the size of their tusks and 37 ........................................... was taken ignore the importance of the seconda Sé equipment. This refers to those items that 18 Community centre 00 k club E The widespread the effects were In the face of reports of unrelenting ecological loss (the UN estimates a million C time to fit it back in the bag, though. Use it for spring, summer and autumn. landowners queueing up to o NÔ er more introduction sites. could be reached through a gap in the • Items such as 38 ....................................... 2632 does Hugo feel about being unpaid assistant? IfHow the dry is a member ofsubmitted aan trade association such the UK Fashion and •Entries Example questions: thatcleaner are simultaneously elsewhere areas welcome -being but please Section Ebetween are• attached the mechanical lifting machine and the load that is is lifted. how long-lasting the effects were are onsoon the of globally), the stork return refreshing elephants were taken by truck their reserve Eve material. Sé month members ofextinction this group read new a fabulous business book which is then Textile Association, you can pass your complaint towhite them and’ sthey may be able to What kinds of things canbrink children learn toatocook? 19letspecies Supermarket us know as as possible if piece is to be published elsewhere or has ASection He is realistic about the Chains, slings, shackles and+3 rigging areBritain all examples of seconda Sé lifting action equipment, of deaths itpractice. caused the number news. As tens of thousands of people demonstrate about the growing climate crisis of the white stork over is the triumph of practical ove 0 The flight E33 Jack Wolfskin Sm 00 zip F discussed when we meet. At our meetings you ’ H have the chance to network with help you. Do you think it is important for children to learn to cook? won another prize soactice we to can disqualify it from the Life due Writing Prize. weaknesses and it bureaucracy, is perhaps surprising note most B He isthese dishonest. 0 Wildlife ies spread occur to faults or Featuring thefeels speed atp 0which volcanic cloud 20 Playground important. eco-anxiety besets us, glimpses Advantages 0 the f various transl 0 sizes, cati the 0 and nstayed atthat Nkh 0 ash tak inju 0of ta restoration self-interest negativity. of inside clothing for many decades. • and Pockets, other members - insulation all should like-minded businesswomen -or inatPark aare relaxed environment. at home school? Do you think young people learn to cook We like the extra in this sleeping bag around the areas that in these items. It C storks He thinks wantthat toSpringwatch change the practice. isothers essential awarning six-monthly visual inspection is carried out tend to ensure how people ignored the signs the in BBC television ’ s in June, the ecologist Chris Packham There will be lots of ideas to discuss, as well as refreshments and lots of •The You could get an independent organisation to look at your issue and produce winner will receive _ÿ 500 , publication on Spread the Word ’ s website, .. ……·… -…… opportunities •to are 38no feel the coldof (head, chest and feet). And the hood is cosy enough tofun! useaas there signs wear or damage to the slings and shackles. ‘ imaginative, intelligent, progressive and practical'. the project as • described When dresses changed shape, hidden pockets had a –@ÿ negative effect on the report, but this could be expensive (often around £100). w 0 two rking as a chef ’ membership of the Royal Society of Literatu and a development years pillow. •aPoetry a… reduction ingroup the number of poache 0 s and 39 .......……·· ….............………··”....... of women. 39 writing Fmeeting an editor and an agent. Two highly commended entries will receive with Example questions: D If And yet its path to restoration in the UK has not beenmeeting smooth. Support from and an you options above and are stillbetween unhappy with the18outcome, • A ’ ve antried example offoconservation that other pa 0 ks can12 follow editoyou 0could £500 and twothe mentoring sessions, aaged development with an library. writing group 0 young poets and at the You How• conservation enjoyable do you think it would be to work as a professional chef? bodies has been surprisingly difficult obtain; hard‘ pouches ’ became popular, before women awere take youBags 0 casecalled court. There ’the s aup time limit for goingto to cou your 0carried t some - from when you took be0 eto published on Spread the Word website. agent, and will explo how to power your imagination, and poems will be •skills an increase inown 40need ....… ……······… …….... as a contributor toreluctant GDP What does person to be awhile great chef? with initiatives, others to stick their 40 ..…·· thepressed item to thea their dry cleaner, you up to sixgroup yeawere 0 s . simplyfortnightly displayed the library andhave online. The ondoubts Saturdays whatmeets ordinary people cook? How necks much influence do celebrity/TV chefs of have out. Ininaddition the committee the on Sussex Wildlife Trust raised from 12 p.m. to 2 p.m. The group is currently full but anyone interested is welcome to join the membership waiting list. Së qu J¹ qJVnu 12 •[!’ 1'1 p. 123\ ÿ<•ê p.104[ 21 40 25 42 24 39 22 26 27 41 31 38 p. 12sl I Vý p. 1121 p. 126 43 34 1'3 12sl •ê p. 1101 37 16 17 I '3 p. 125 I I p . 1081 33 1'1 p. 1231 l@l p. 106 1 15 36 I '1 p. 12s I I Vý p. 1091 35 2832 I'3 0 p. 1241 13 18 14 !’ÿ\˜Þ p. 131 j 29 20 I 13 p. 124 I 19 VÚ 1231 I •ê p. 10s1 w N*E . . . . . •• VÞ ,• . ~i~1~ ÿ~~ . . . ••• E • •• 1'1 I Test Test 211 Test 21 Test Test 11 Test Test 21 Test 211 Test Reading Reading Reading Listening Reading Listening Listening Listening Reading Questions 23-27 Questions 16-10 ¹16-20 22 and answer Questions 23-27. Questions 1-8 Read the text below Read the text below and answer Questions 9-14. Questions 27-30 about stork ever having been a27British bird. hundreds They also had of concerns that Questions 9-14 F Vang 034-37 Starwalker Drag 021-30 n in Questions PART PART 4 11-7 ¹the 20 31-40 Questions 38-40 Questions 31-40 White storks back Britain after years 2¹ SECTION 23 Questions 1 ι27 6:Dim Vú 8-14. Read the text below and answer Questions Questions 8-14 PART Questions 11-20 PART 324 Questions PART 3 Questions 21-30 ElD.Mm Vú WRITING TASK 2 Questions 27 and 28 ~ SECTION 2 Questions 1G ¹ 40 Emmmll Test 2 English-bred birds would migrate across the Channel, and feared that their messy This inn 0table vative, high-quality kids' sleeping bag enables you to undo some Complete the What does the speaker suggest would be helpful for of the areas of Complete the notes below. Look at the seven reviews of sleeping bags, A-G, on pages 39in 40. below. Do the following agree with the info 0 mation given the text on page 42? nests and closeness to humans would cause aeach hazard rubbish falling down What comment the students make about the impact of the Laki eruption on the Complete the table Do the following statements agree with the information given in-and the text on page 16? on pages 25 and 26 and answer Questions 28-40. Complete the notes below. Choose the correct letter, A, B, C or D. Label the map below. Complete the notes below. Read text below and answer Questions 15-21. The text on page 18 has six paragraphs, A-F. Questions 11 and 12 beautiful birds could be about to become afollowing feature Questions 2These Nsummary ÿdo 26statements You should spend about 40 minutes on this task. Dealing with customer complaints The Spread the Word Life Writing Prize Questions 21-24 Read the text below and answer Questions 15-22. Choose TWO letters, A-E. Groups for readers and writers zips and turn it into a fun, animal-themed coat. Once your youngster is ready voluntary work? people following countries? ’s chimneys. of the British landscape again SECTION 1 Questions 1-14 forNO bed, simply zip thefrom bottom back on and zipfor upeach the answe shoulders. Suitable for PART 1ONE SECTION 1your 1-14 Choose WRITING TASK 1Questions WORD ONLY theVÞVÞ text for each answer. º MORE THAN WORDS from the text tWoreason. For which sleeping bag are the following statements true? ONE WORD ONLY the text for each answer. Choose In boxes 9-14 on your answer sheet, write answe º0 d LifeHere Write ONE WORD AND/OR ABsheet, NUMBER Write the correct letter ine— boxes 38-40 on your sheet. In boxes 1-7 on answer write Questions 28-33 ONE WORD ONLY each answe NÁomn Write Write the correct letter, ONE WORD ONLY for each answe ºSpread A-did ÿfor next to Questions 15-20. Write Which paragraph mentions the following? Choose the correct letter, ATWO ,from or C. Write about the following topic: Choose TWO letters, A-E. When a customer complains, itor isCelsius. usually for a answer good are some strategies We are delighted to announce The the Writing Prize in Which TWO the speaker admit she made in her first job? A Teenvisi 0mistakes n8 Encouraging Choose the correct letter, A, B C. between and 20 degrees employees to be healthy: Mechanical lifting equipment A-G,What next to to ChooseSo FIVE answers from the box box and write the correct letter, how has the reintroduction project managed to get going? makes it in Choose FOUR answers from the write the A-F, next ABCDE that will help you handle aminutes customer complaint inwork asheet. smooth and professional manner. association with Goldsmiths Writers ’ Centre. Read the text below and answer Questions 1-8. Write your in boxes 23-27 onof your answer The examiner asks you about yourself, your home, or studies and other Read the text below and answer Questions 1-7. You should spend about 20 this task. A The last definitive record of athe pair white storks successfully breeding in Britain Questions 16-20. This isanswers a reading group for teens aged 12-16 which meets on the last Thursday Write your answers in boxes 15-22 on your answer sheet. a guide for employers being dishonest to her employe 0 on 34-37 TRUE if the statement agrees with the information Write the correct letter, A-G, in boxes 1-8 on your answer sheet. Questions 27-30. some ways special is that it has had to rely on private individuals actually building 38 In Section A, we learn that in the past people thought white storks if the statement agrees with the information TRUE The text on pages 25 and 26 has six sections, A-F . 21 Why do the students think Laki eruption of 1783 is so important? Resp 0 nsibilities Write the correct Jette ]ç A-F. ÿ v„ boxes 8-14 your answer sheet. What are the0 nTWO main reasons this site has 0been chosen for theand housing Outwell c0 precautions nqueror G familiar Talk nSt jwhy 0Giles bsto in fashi ninformation design Pay conditi 0 ns L topics. 0FALSE cati Jattention 00bfriendly title If some are taken, lifting equipment that is at essential for construction insimple 1416, from athat nest Cathedral ineverybody Edinburgh. No one knows why was of the month. We arestatement aon group, with keen to talk about paying too how she looked ifmuch the contradicts the the introduction pens themselves and feeding the birds their own The Elephant translocation FALSE ABC if the statement contradicts the information Somepe 0 pieRules say it is better to work for a large company than aexpense. small one. include Pockets PART 1 Questions 1-10 in mind that the issue is not When a customer presents you with a complaint, keep Comoetition development? A represented the deep snow and cold days of winter. It was the most severe eruption in modern times. Choosing the best sleeping bag and engineering projects can be used safely. Forklift trucks, lifting trolleys, mobile and Strategies for dealing with cust 0 mer c 0 mplaints storks disappeared from our shores. They often featured on the menus of medieval Benefits what we ’ ve enjoyed 0 eading recently and make suggestions on what we This sleeping bag has an integrated down duvet and lots of space. What’s NB ³ ou may use any letter more than once. expecting to become well known NOT GIVEN if there is no information on this expe 0 tise of tiny yet determined conservation charities such as the Roy Dennis What to do if your clothes have been lost or the correct for each section from the portions, list nothing. of headings below. NOT GIVEN ifChantal there is have no information on this EXAMPLE NB ³What ou may use any Jetter more than once. 21 problem did at the start of the talk? personal. Aiming toheading win the conf 0 ontation accomplishes He or she has AHRM 6Choose ....... ... .... Street sala project 0 y usually Starting Breakfast supe 0cvisor Checking Your English-speaking friend has asked for your help with aand college 00have nments Bcranes had the power to ensure that babies were born safely. Helpful things volunteers might 0NÔer of volcanoes. It led to the formal study Lifixed Obanquets ingshould equipment and all their parts are classed as lifting equipment. so we might, quite simply, consumed them all. But there could be awe read next. are massive fans of action, fantasy adventure but more, it packs up cWe 0pulati mpactly and is easy to get back in the bag. It ’sof light but to 0 It has suitable geographical features. trying to earn a lot of money Wildlife Project to reintroduce white storks at Knepp Estate Foundation N responsible for the successful reintroductions ospreys Reas 0 ns f 0 r overp 0 0 n at Majete Nati 0 nal Park Do you agree or disagree? ! Strategy y 0 ur appr 0 ach The cust 0 mer ... Reas 0 n f 0 r ch 0 ice 0 f subject Questions 1-5 When choosing a sleeping bag, check what seasons it ’ s for, as well as how heavy made aeffort purchase that did not meet their expectations a product, service, or maybe Putting into employee wellness can 「educe and encourage of life writing than 5,000 words. Entries should be original works etc. adry 0absenteeism e of cor no 0-allowed ectmore 8 £eat. ... ......... ...better peit 0is a damaged by a cleaner he/she is doing about celebrating New Year in different countries. Éoz C were a speciality that only the ve 0 y rich were to Paying bills It had a profound effect on society. A Her view of the speaker was blocked. Sto 0 ks are migrants a 0 riving after the end of winter, nesting more ominous reason. try to include ais mix of genres in our choices. 1if8teamwork This sleeping bag not very easy to,the pack up. big for athe rucksack. openly disliking her client There isthe easy access to local facilities. and white-tailed eagles to Britain has been ve 0 0y olduck welcome. And the support of a the correct number. viii, in 28-33 your answer sheet. A This count Sé suffered the most severe loss of life. Members of this group share ideas fo have 0- entries the books they would like to read. A experience on you ’re backpacking. Also think about filling. Natural down is ve Sé , from has •Write must be manufactured well, e.g. a 15 ......................…...............…............. onwarm itPrize. N§ combination of two. A worker who remains inon cont of theithem, 0hour emotions deals The word count will be checked and longe 0 of than 5,000 words will in workplace, as well as increased productivity. Once you ’ ve devised Stay calm Remember itboxes isstage not a direct usually had Writers can submit an ent Sé ofmoving fewer than 5,000 words for the Writing of anti-poaching laws •equipment strict enforcement if the 0have e be s a 19 Dry cleaners are generally responsible for items left with even D might be used to encourage people to get rid the monarchy. uwnuE propeLife 0this ly constructed. All used for lifting or heavy loads should be B She was unable to find anobserved empty seat. on rooftops and happily associating with humans, and because of they It has good connections with the airpo 0 t Last sp 0 ing, two white storks were nesting at Knepp Estate, putting Cotswold Wildlife Park, which quarantined the original Polish birds and continues to •2alonge What ofuse bills do you have toobservations pay? • sign They are 31legally .....…............................... but can be overlooked by consumers and designers. Complete the notes below. 0 kinds lifespan and is easier to pack up, while synthetic materials are easier clean, position ofsurprised strength .to a program, continue assess the outcomes and regularly survey team to them. disqualified. There is no minimum word count. 22 What Adam about made at the time? sure Making attack on you. 24 ..... your …·…… ..... that Write letter to your friend. In your letter People can this sleeping bag in any Dry cleaners are required to take 0season. easonable care of anything left with saying the opposite. 9 It isn Give reasons for your answer and include any relevant examples f… 0to om your own ’a t possible for any new members to join this group at present. B The impact on agriculture was predictable. For example, equipment bearing a CE mark has been constructed international B original, new ideas C The students next to her were talking. writing worksh 0 ps B Creative • may need to undergo 16 .............................…………................ before use long been a symbol of hope and new life. Yet their association with rebi 0 th also The land is of little agricultural value. manage and cover the costs of the captive-breeding programme using its own wellwtogether 0cheaper. ite bil sabout the life7inor of alarge person they know. can choose to •Writers breeding •10 How do you usually pay your N high inbelongings cash by another method? [Why?] dsuccessful Sé quicker and are and they ABC 34 ........………··…………·… up a unwilling oakto tree. The female laid three gather feedback. ............... iswere Start work atinbecause not fulfilled. Do not tifSé to that You can claim compensation your are damaged or lost while their care. 39 Sussex Wildlife Trust committee was support the storks knowledge orimportant experience. 0The standards. In addition, equipment meets these standards will have documented NNÿVú List ofhas Headings of rebellion . Shortly after the restoration ofare King meant they became ashare symbol of places producing them the number •For say how New Year is to people in your country It will be convenient for workers. trained staff and excellent facilities, proved invaluable. Questions 29 and 30 This sleeping bag has been designed to ensure ce 0 tain parts of the body warm. shm 0 Id give you enough 2 If the dry cleaner loses an item belonging to you, they p0 ckets in men ’ s cl 0 thes Would you like to your writing with others and hear their constructive Write ONE WORD ONLY for each answer. ever forgotten to pay a bill? [Why/Why not?] •310 Have you You can get feedback on your own work from other members of this group. in deaths of C There was a significant increase C parenting skills custome 0 say what they need to. Respond with phrases such as ,‘ Hmm ’,'any I see ’, Let the pu 0 poses of the P 0 ize, Life Writing is defined as non-fiction and should the 5.30 a.m. • may need a regular check by an 17 … clean su 0 prised to hear about the job market? 22 What were Hugo and Chantal 23 ·······…·· which unfortunately proved to be … ………·…………............ . However, this 11eggs, People who have that entered an eawere 0adhered lier 35Life Writing without achieving instructions for tests should be to p surviving, 0 ior competition to using the equipment. Certain Cha 0 les II in 1660, while storks rare but parliament debated putting the contradictions in them Even if the d 0 y cleaning company has a sign saying they aren ’ t responsible for items Problems caused by elephant overp 0 pulati 0 n money to buy a completely new one. be any safe breeding places locally. A it thought there might not suggestions for how to improve it? Have you got a book inside you but need •4AF。cus Is there anything you could do to make your bills cheaper? [Why/Why not?] Vango Fuse -12 young people. and 'Tell me mo 0 e' . Then be quiet. As the customer expresses their annoyance yet sees be based on a significant portion from the author ’ s own experience. Traditional 。n general preventi。n • describe how New Year is celebrated in your country enterp 0 ise arising from success in other countries An the argument. West sto 0 age area. This sleeping bag contains acompetitive sala 0 y £23,000 Annual success may enter again. Junior chef Supporting senior Write at least 250 types of machine 0 y,of such as cranes, must be inspected by a qualified engineer on just a by RCity group focuses on stories belonging to just one genre. an unde 0 useful standing of food and diet D scientific totrue. support them the lack greater effort into destroying them entirely for fear they might inspire was not surprising fowords. 0isn such young storks. Naturalists believe they are likely breed be. ARoad ItTWO has become than it0in used to sto 0they k data populations have suffered from the draining of wetlands E•This Across Europe, as left with them, this ’tmore necessarily They can texpe opt out ofenough. this responsibility Choose letters, A-E. B it worried whether would survive in B’The 0 itain long Men started to wear 32 ..........….......… ................ the 18th centu Sé· the inspiration to get started? Build you confidence to begin fo republicanism. 0to mulating Entrance you are not reacting, he or she will begin to relax. customer needs to do this before 0 ience of someone else, biographies, where the piece is only about the Lift plans •This competition, causing hunger for elephants Listen well Use short phrases initem, reply. cannot recognise a been all-year ÿ0 more ound sleeping combines natural duck down and ahas new 3Questions If you the receipt for aindamaged the should refund the amount six-monthly basis. Consider o何ering flu vaccinations on site and look atcompany employees incentives •People explain you like New Year celebrations inwill your country D Animals suffered from achefs sickness. Today, fohave 0what tunately, that notion has disappeared and the stork 0find etains its association sto 0insect-rich ks will inspire aour ofoffering emotions and actions iigreater The hope that B There is variety itbag than they had 0native ealised. disappearance of pastures and meadows, their loss felt Working at Milo’s Restaurants 13 and 14 putting up a sign. 512 who do not want toabout spend much on arange sleeping bag this one suits Cand itfor was unsure that they were actually aregular species. 12 Writers who are between 19 and 25 years old and in full-time education have PART 2able ideas sto 0 by ylines and characters at workshops. Open to all won - haze? successfully in the future. being to hear your solution. are excluded. Work produced members of this group will be available to the public. E retail experience 23 According to Michelle, what did the contempora 0 y sources say about the Laki No work on a you originally paid for it. synthetic fibre. The result is a bag that ’ s warm and weighs 1.5kg. There ’ s a ……… … ……….... until 25 on health insurance. Some companies arrange for someone who specialises in health ca 0 ds given to celebrate the a 0 rival of a new child, as a with new life, appearing on ·0 elevant to cranes C Some areas of it are more exciting than others. ............... ........................ inSëects the park damage to 31 deeply. few years ago, a wsaw tea 0 pockets 0 ful prdo old woman in a village ingarments. Belarus showed me the • •the A33 ..........….......................... sewed into the lining of the their needs. D itSuppo had too many other to suppo Tÿ others prize in years. Which TWO pieces of retail information Hugo and Chantal agree would be useful? beginne 0A s previous and established iters. in food prices E This country the highest rise ABC Tdoctor, from O worthy 0problem, ganisations but not from iii AsThis soon asSéing you there ’write sprotect a contact them and explain the situation. Maintaining stock 10 .... ..... ...... once a Benefits c some 0a anes, a formal lift plan must be prepared. Lift plans are a They For operations that use calm . memo water-resistant to it from moisture. issues, such as arealise to visit the workplace and speak to employees. 13 group doesn ’finish t read or either poet Sé orSé fiction. bird car baby in sling held in its beak. F a good memory nest on her roof, empty of sto 0 ks for the first time in living Sé. Where storks People thought it was similar to ordina fog. TWO letters, A-E. Choose ABCDE .............................................. and, after arriving in the UK, These two storks were bred in 36 ..... be possible to whereby get support for your complaint from aoperation dry cleaners ’them trade 4•Describe Itatused may When the customer has calmed down and feels you have heard his or risks her side, ent that 0 ythat each. Multiple ent 0 don ies by the same author willstart result Writers only submit one least 150 words. inawarded the world . out car Sé 18 for any to establish and some fcompensation 0 is odcan or drink yfashion 0possible u......................................................... learned t 0 Writing You will have to talk might offer you straight away. If they ’ t, you should ask to 23 Hugo and Chantal agree the speaker ’ s message was and organising month type of 0 isk assessment, the dangers of the are carefully 6Write This sleeping bag also keep user wa 0 m during the daytime. at the end of the Life competition. 13 Only one prize the reasons people return items Get the facts Ask questions and begin awith will start to as trust you. transl 0........……............ cati 0Be none pr types 0use cess have been reintroduced, they are greeted great happiness and historical iv new of ItFinding was with health issues. C BWhat 00 ks......... for now wea 0 erassociated could the pockets for small items. •This The 40 has been effect ofhabitat stork reintroductions inwrite Europe? •The 1questions. provided for staff association. asking not to give scripted replies but use this ansome opportunity in only the first entry being considered for the Prize and any additional entries 14 group would suit someone who thinks they could a book. G acareful good level of fitness were kept for several years together with aall few fully mature storks and some fellow prepare. either cove 0such the cost of repairing the item or to pay forin a replacement (if itfor can ’ t year be to about the topic one 9 ... calculated, and control measures are identified and put place. Before any lift BWhich Outwell Campi 0long nhave Lux D .......... 0 conversation. ublerestored Sleeping Bag Enc。urage a healthier diet how much time people have to shop for clothes So, after a absence, there was great excitement when in April of this B F It caused a pa eöicularly harsh winter. proper stork festivals been . The Spanish erect poles for nests along their • a 19 ........ ..…··……·…... ........... . can be consulted during a 'Tool Box Talk ’ It completely blocked out the sun for weeks. TWO aspects of the planned housing development have people given positive A unfair to them at times. 7You People who wish to avoid carrying heavy weights should try this sleeping bag . start a genuine conversation, building of the Life Writing Prize have gone on to become successful a 0 elationship of trust with your customer. To help 14repaired). Previous winners disqualified. Writers who have previously won or been highly commended in do NOT need todesigns write any add 0 esses. suitable group of elephants from the 32’each ..... .......... ...............… was on the second and fourth Mondays of in members' vameet Opposition from the general public tomonth two minutes. You •• IfWe 2 .……......………...... during weekdays atsticks Milo Screw Restaurants Ayou Athe variety of measures have been taken to create nesting sites. proceeds, plan should be talked over with the lifting during what is often fashion people want but can ’same t all find ’.............. re offered too little compensation, you can request a free repo eö from an- anests 5feedback juveniles before being at Knepp. Itsuitable appears that other storks are developing a pair of white stoand 0eating ksreleased built an untidy nest of in the top branches of a huge moto 0 ways, in Alsace householders install cartwheels for sto 0 ks to build You sh 0 uld say: • Bigger pockets might be made for men who belonged to a certain type of Most of us know that healthily can help p「event future diseases, but many are not Suggest action This double sleeping bag which is for all seasons except winter is B hard for them to follow. about? Be sure of your company ’ s may well make a verbal published writers. you undeselected 0 stand the situation, get as many details assome possible. the Life Writing Prize are excluded from entering; otherwise, previous entrants group isbeen open to men and who enjoy discussing the homes. The one minute to have majo roads Sussex. . them Changes have to the of referThis 0B edon to as abag 'Tool Box Talk ’(made TBT). This isroutes an important oppo T0 unity for to ask 24 Adam corrects Michelle when she claims that Benjamin Franklin the best of for fashion buying 8 aware sleeping two different types of material. independent Oof 0time ganisation. oak in the middle of our rewilding project atwomen Knepp Estate in West Drone Preventing accidents with heavy loads their .contains During cold snap in Bulgaria last March, villagers even gave white what funhealthy 00 droofs or drink y ..........….............................. 0year uis learned t 0their prepare in times 34 ............ . vi A sign hope of 37 ....................….......….....................… to new One left Knepp for a year, only AMRM sense If they have to pay the cost replacing a damaged or lost item, the maximum they ’ re and cosy, and there ’ s a handy pocket fohome. 0 essentials, located inside near the that eating linked to a 66 percent increased risk of loss of productivity. indust 0adifficult y.of C critical of the 26 on 27 ............... •soft 3 .......…................................. provided afte 0 midnight may submit. Begin your letter as follows: themes and issues found in science fiction novels. Our books a 0weather. ewhat usually think about you ABC C Special shelters have been made to protect the birds in bad questions about their 0 ole in the operation. the facilities for cyclists the most popular fashion sizes • vets and park staff made use of 33 ...............…………….........…. to help guide the footage, taken before the pair started sitting on them, showed three large eggs. The storks access to their homes. c 0 untries when and where y 0 u learned t 0 prepare this of voluntary w 0 rk Area _Ïof erfolds you is the value of the item when itfood waswhat left with them, notfiction, what top. also up remarkably small, its size. complaints. in future. Itobliged may beIttoo necessary to consciously develop agiven healthy and drink workplace policy, the situation and let the customer know you going to do ’ttoit Take of the haze. came to the wrong conclusion the cause 6•to Most people who take aenvironment case about aabout dry-cleaning toare court are satisfied fly back to be with the group again. those written from the 1960s onwards and include feminist science use objects such as 20 ........……………··……·….... totocompany make the load doesn adisappointing. 0 sure e eö going to say. You vii Creatures which represent both joy and opposition Dcharge Some people have strengthened their roofs suppo the birds' weight. the impact on the 24 What do Hugo and Chantal cplain 0 iticise about their school careers advice? fact that they were infe 00new. tilethes and did not hatch was not too The pair elephants into an open how you learned to prepare this p 0 ckets in w 0 men s cl Oè would cost to replace as You ’ II probably be asked to provide evidence of how including a healthy catering policy. A simple thing to do is substitute soda in any on-site Pers 0 n specificati 0 n was the first to identify the reason fo 0 the haze. solve the p 0 oblem. One thing to keep in mind is that you shm 0 Id know what you can and be the original, previously unpublished work of the entrant. Graphic Entries must Dear. with the outcome. uwnuE 0 omance. cyberpunk anda 0scientific pass over anyone ’sbeing head Main Road can make some notes 16 Fundraising e moved around, there are some p 0 actical things that should When heavy loads 27 Iceland 10 Nunston U>NN the encouragement of good relations between residents fou 0 years old, and storks can live to ove 0 thi rty, with their first attempts to are only F A driving motivation behind the project in the UK is the aspiration that the sto 0 ksa Cvending Nordisk Oscar +10 much it originally cost for example, a receipt. The dry cleaner can then offer you machines with water or juice. Also investigate the nutritional value of food supplied viii Sto 0 ks causing delight and the revival of public events supported the opinions of other observers the haze.could cannot do within the policy of the business you workabout fo 0. accompany The cost be minimal N novel-style entries, drawings ortranquilisers photographs text, are •done elephants immobilised with Aexplain when the advice and hlow 0they wprepared ywere 0received u where felt about learning to prepare to help you if you wish . be to prevent accidents. Firstly, if a load needs to be moved where workers or the cost of all the accommodation • must be to work well in a team breed often failing. Prospects for next year are encouraging. These young storks s 0 uth an item was lost O 0 damaged nine months ago, you can still take the dry cleaner 7 If return will spark feelings of empathy and affection from townspeople who see their • Women ’ s pockets were less 35 ............…........................ than men ’ s. • appoint a 21 ......................................................... to give verbal di 0 ections to the crane driver reduced amount depending on the condition of the item you II have to negotiate the 17 Litter collection for team meetings and work events. Conside「 putting a bowl of fruit out in the staff room maybe a simple upgrade on the customer ’ s next purchase or a small gift certificate. welcome. Entries can be self-contained pieces of life writing, or the first 5,000 Key 28D Egypt B how much advice was given Readers' book group this f 00 d 0 r drink. 0 just At 350g, this sleeping bag isalso remarkably light, and as it..feel ’reintroductions s....other synthetic, it’to sin A members of the public are present, the area must have barriers or means the rural location . Entrance this process had to be completed quickly to reduce 34 are part of a project to return the species to Britain, inspired by to court. nests on rooftops. They might encourage the public to worried about cost with Ieve叩one Ithem. I Ilonger I I I like I Housing and topiece help themselves for f「ee. You can employees to bring in simple gesture this could reslpack 0 It in a word-of-mouth recommendation others, words of aone work. •very must care about maintaining asize high standard ofitencourage 4is Curge who gave the advice easy toopen maintain. The isthe just 13 × target. 20cm, which makes itto ideal fo to 0while ensure no is allowed toof walk ‘ Playmates ’area undeo _Ï 0to the load while moving. Secondly, someone iswider an group for parents at library, and toddlers are welcome count 0equipment iesve that more than reached their Imported from Poland, 2918 UK the where they fly feed on earthworms, grasshoppers and frogs. • European Women were Sé concerned about pickpockets. Sec 0This ndary lifting (chains, slings, etc.) healthy lunches f「om home by making sure that there is a fridge in the break room. elephants had to be turned on their 35 ……·” ………………..... to avoid damage Questions 25 and 26 making a promise you cannot commit to will only set you back. 28 Section A Itisathe will work perfectly summer trekking. If the dry cleaner part of national chain, you could get in touch with the customer called ahave banksman should always be used heavy loads As a come along play inapathat the children ’swhen library while the meeting iscrane. taking place. they spent best eö ofcharismatic three years in moving aover six-acre pen withurban aby group of other •backpacking. must haveand qualification in 5writers ....... .for 25 When discussing their future, Hugo and Chantal disagree on White storks could be species that connects communities 15 School to their lungs 19 Story club in the UK who The Life Writing Prize is open to aged 18 and resident 30 USA PART 3 •29 more likely to cause 22 ..... . services department of their head office and make the complaint to them directly. crane driver often cannot see the load, especially during touch-down, this person tells The group reads mainly fiction of different genres. Books are supplied by the Section B juveniles and several injured, non-flying adults, also from Poland. Other birds have directly with landscape restoration. Certainly, people once loved The a in pairs using 36 ………·……··… ··… to link them them here. together. • Aemerging Pockets were produced Enc。 urage m。re exercise Choose TWO letters, A-E. are writers, which means they have not previously published in print which is the best career in fashion. D The Sleep 250GSM Single Cowl 16 Sports centre - aid elephants 36 ...............…………................ had toyears be 0 edyoung constantly him or which towelcome move it.Sto- the Fi name 0 her stBig 20 library. Anyone is have aSleeping look at ou monito 0ago, website‘ a to see what the book st local 0 ’ong loyalty Two bird Knepp already shown of ourway village, 0 ringtonsite. , work was originally Estorcheton ’ from ortry ‘ home of theof Discussion topics: If the dry cleaner refuses to compensate you orexpensive they offer you tooare little, the full-length work. We define a to full-length as, for example, a complete work 30 C BisSection when to choose a career in fashion. Encouraging employees to exercise needn ’ t be as there plenty of low-cost for the next meeting. flew across the Channel to France and, this summer ÿ0 eturned to its companions. sto 0 ks' . The public response has been overwhelming, with crowds coming to see If you want a no-frills, budget sleeping bag that will last more than one • Pockets hung from the women ’ s 37 ...............… ··….......…...... under skirts and petticoats. devices were fitted tofashion the matriarchs 17 Clinic Which TWO issues following Lakiwords. eruption surprised the students? following steps: O-why 0 tracking non-fiction over 30 000 fiction C they cfor would like athe career in .to racks available. These might include: installing for bikes in your staff car park; It is y 0 methods ung people and 00 king ve Sé unusual machinery such as cranes fail. However, it is all too easy to 31 summer, Section D for white storks flying England thesimple first time in hundreds of years, aand opt this.free It’s in soft, comfyfor and to wash. Give yourself bit private of ABCDE N bhow data including the size tusks and 37 ........................................... was taken encouraging employees to take paof 「t their in fun runs and charity events; suggesting 'walking ignore the importance ofof the seconda Sé equipment. This refers to those items that 18 Community centre 00 k of club E The widespread the effects were In the face reports unrelenting ecological loss (the UN estimates a million C time to fit it back in the bag, though. Use it for spring, summer and autumn. landowners queueing up to o NÔ er more introduction sites. could be reached through a gap in the • Items such as 38 ....................................... 26 How does Hugo feel about being an unpaid assistant? If the dry cleaner is a member ofsubmitted a trade association such aswelcome the UK Fashion and •Entries Example questions: that arepeople simultaneously elsewhere are -being but Section Ebetween 32 meetings ’ how where discuss business as machine they get fresh air and exercise; andplease putting arespecies attached the mechanical lifting and the load that is is lifted. long-lasting the effects were are onsoon the brink of globally), the stork return refreshing •kinds elephants were taken by truck tocook? their reserve Eve material. Sé month members ofextinction this group read new a fabulous business book which is then Textile Association, you can pass your complaint towhite them and’ sthey may be able to What of things can children learn to 19 Supermarket let us know as as possible if a piece is to be published elsewhere or has in showers to assist those who 「ide or run to the workplace. Some companies negotiate A He is realistic about the practice. Chains, slings, shackles and rigging are all examples of seconda Sé l i fti ng equipment, of deaths it people caused the number news. As thousands of demonstrate about thepractical growing climate ofofSm the white stork over Britain iscook? thethe of action ove crisis 0 with The flight E33 Jack Wolfskin 00 zipfor can +3 Section discussed we meet. At our you ’ triumph H have the chance to network help you. Do you think it tens isFwhen important children tomeetings learn to won another prize so we disqualify it from Life Writing Prize. gand 「oup their employees athat nearby it rates is perhaps surprising note most B He feels actice0 us, isthese dishonest. inju 0 Wildlife ies spread occur due to faults or Featuring weaknesses thefor speed atp 0which volcanic cloud 20 Playground important. eco-anxiety besets glimpses Advantages 0 the f various transl catitothe 0 at nstayed at Nkh 0 ash takgym. 0of ta restoration bureaucracy, self-interest and negativity. of sizes, inside clothing for many decades. • and Pockets, other members - insulation all should like-minded businesswomen -or inatPark aare relaxed environment. at home school? Do you think young people learn to cook We like the extra in this sleeping bag inspection around the that in these items. It C storks He thinks wantthat toSpringwatch change the practice. isothers essential awarning six-monthly visual is areas carried out tend to ensure how people ignored the signs the in BBC television ’ s in June, the ecologist Chris Packham will bean lots of ideas to and discuss, as well refreshments and oftofun! •The You could get independent to look at your issue and produce winner will receive _ÿchest 500 , organisation publication onas Spread the Word ’lots s website, .. ……·… -…… opportunities •toThere 38mental feel the cold (head, feet). And the hood is cosy enough useaas Improve health there are no signs of wear or damage to the slings and shackles. ‘ imaginative, intelligent, and practical'. the as • described When dresses changed shape, pockets had a –@ÿ negative on the report, but thisproject could beof expensive (often around £100). w 0 two rking as a ’ chef membership the Royalhidden Society of progressive Literatu and a effect development years a pillow. • Poetry a… reduction ingroup the number of poache 0 s and 39 .......……·· ….............………··”....... ofthat women. 39 「eports have shown health costs Australian companies writing FRecent an editor and anignoring agent. mental Two highly commended entries will receive meeting with Example questions: D at And yet its path to restoration in the UK has not been smooth. Support from least $11 billion aoptions year. We all have aare responsibility tomeeting look out outcome, fo「 one another. If you tried the above and still unhappy with the you • A ’ ve an example of conservation that other pa 0 ks can follow edito 0could and £500 and two mentoring sessions, a development with an writing fo 0 young poets aged between 12 and chef? 18 at the library. You an How enjoyable dogroup you think it would be to work include: as a professional conservation bodies has been surprisingly difficult to obtain; some were hard• Bags called ‘ pouches ’ became popular, before women carried a Some ways you can do this in the workplace running employee surveys to get take you 0 case to court. There ’ s a time limit for going to cou 0 t from when you took be0 e published on theupSpread the Word website. agent, and willan exploincrease how toneed power your imagination, and to your poems will be •skills in 40 ....… ……······… …….... as a contributor GDP What does a person to be a great chef? pressed with their own initiatives, while others were simply reluctant to stick their 40 ..…·· valuable information on morale in the workplace; training managers on mental health the item to theindry cleaner, you up to sixgroup yea 0 s . meets fortnightly on Saturdays displayed the library andhave online. The what ordinary people cook? How much influence do celebrity/TV chefs of have on necks out. In addition the thecompensated Sussex Wildlife raised doubts strategies; o仔e「ing rebates socommittee employees are forTrust counselling if required; from 12 p.m. to 2 p.m. The group is currently full but anyone interested is and refusing to accept any bullying and unprofessional behaviou 「 in your workplace. welcome to join the membership waiting list. Së qu J¹ qJVnu 12 p. 123\ 21 40 25 42 24 39 22 26 27 44 31 38 I I Vý p.p. 1121 126 43 34 12sl 1101 37 16 •[ 17 II1'3 '3 IIII13 1081 33 1'1 1231 l@l 106jI 1 41 15 36 '1 p.p.p. 125 12s I •ê Výp. p.p.. 124 1091 35 2832 0 p. 1241 ÿ<•ê 13 18 14 !’ÿ\˜Þ p.p.pp. 131 29 20 19 !’ 1'1 I '3 VÚ p. 12sl 1231 •ê p.104[ 10s1 w N*E . . . . . •• VÞ ,• . ~i~1~ ÿ~~ . . . ••• E • •• 1'1 I Test Test 211 Test 21 Test Test Test 11 Test Test 21 211 Test Reading Reading Reading Listening Reading Listening Listening Listening Reading Reading Questions 23-27 Questions Questions 16-10 ¹16-20 22 and answer Questions 23-27. Questions 1-8 Read the text below Read the text below and answer Questions 9-14. 27-30 about stork ever having been British bird. hundreds They also had of concerns that Questions 9-14 F Vang 034-37 Starwalker Drag 021-30 n in PART PART 4 Questions 11-7 ¹the 20 Questions 31-40 Questions 38-40 Questions 31-40 White storks back Britain after years 40 SECTION 23 Questions 12¹ ¹¹ a27 6:Dim Vú Read the text below and answer Questions 8-14 Questions 15-21 PART Questions 11-20 PART 324 Questions PART 3 Questions 21-30 ElD.Mm Vú WRITING TASK 2 Questions 27 and 28 ~ SECTION 2 Questions 1G 27 8-14. Emmmll Test 2 English-bred birds would migrate across the Channel, and feared that their messy This inn 0table vative, below. high-quality kids' sleeping bag enables you to undo some Complete the What does the speaker suggest would be helpful for of the areas of Complete notes Look at the seven reviews of sleeping bags, A-G, on pages 39in 40. the below. Do the following agree with the info 0 mation given the text on page 42? nests and closeness to humans would cause aeach hazard rubbish falling down What comment the students make about the impact of the Laki eruption on the Complete the table below. Do the following statements agree with the information given in-and the text on page on pages 25 and 26 and answer Questions 28-40. Complete the notes below. Choose correct letter, A, B, C or D. Label the map below. Complete the notes Read text below and answer Questions 15-21. The text on page 18 has six paragraphs, A-F. Questions 11 and 12 beautiful birds could be about to become afollowing feature Complete the notes below. Questions 2These Nsummary ÿdo 26statements You should spend about 40 minutes on this task. Dealing with customer complaints The Spread the Word Life Writing Prize Questions 21-24 Read the text below and answer Questions 15-22. Choose TWO letters, A-E. Groups for readers and writers zips and turn it into a fun, animal-themed coat. Once your youngster is 16? ready voluntary work? followingpeople countries? ’s chimneys. of the British landscape again SECTION 1 Questions 1-14 for bed, simply zip the bottom back on and zip up the shoulders. Suitable for PART 1 SECTION 1your 1-14 Choose WRITING TASK 1Questions ONE WORD ONLY from theVÞVÞ text for each answer. answe º Choose NO MORE THAN WORDS from the text forsheet. tWoreason. For which sleeping bag are the following statements true? ONE WORD ONLY the text for each answer. In boxes 9-14 on your answer sheet, write answe º0 deach Write ONE WORD AND/OR A NUMBER Write the correct letter ine— boxes 38-40 on your In boxes 1-7 on answer sheet, write Questions 28-33 ONE WORD ONLY each answe NÁomn Write Write the correct letter, ONE WORD ONLY for each answe ºSpread A-did ÿfor next to Questions 15-20. Write Which paragraph mentions the following? Choose ONE WORD ONLY from the text for each answeκ Choose the correct letter, ATWO ,from BB or C. Write about the following topic: Choose TWO letters, A-E. When a customer complains, itor isCelsius. usually for a answer good Here are some strategies We are delighted to announce The the Life Writing Prize in Which TWO the speaker admit she made in her first job? A Teenvisi 0mistakes n8 Encouraging Choose the correct letter, A, C. between and 20 degrees employees to be healthy: Mechanical lifting equipment A-G,What next to to ChooseSo FIVE answers from the box box and write the correct howanswers has handle the reintroduction project managed to get going? makes it in Choose FOUR from the the letter, A-F, next ABCDE that will help you aminutes customer complaint inwork asheet. smooth and professional manner. association with Goldsmiths Writers ’ write Centre. Read the text below and answer Questions 1-8. Write your answers in boxes 23-27 on your answer The examiner asks you about yourself, your home, or studies and other Read the text below and answer Questions 1-7. You should spend about 20 this task. A The last definitive record of a pair of white storks successfully breeding in Britain Questions 16-20. This is a reading group for teens aged 12-16 which meets on the last Thursday Write your answers 15-22 a guide for employers being dishonest to her employe 0 in boxes 34-37 on your answer sheet. TRUE if the statement agrees with the information Write the correct letter, A-G, in boxes 1-8 on your answer sheet. Questions 27-30. some ways special is that it has had to rely on private individuals actually building 38 In Section A, we learn that in the past people thought white storks ifA-F. the statement agrees with information TRUE The your text on 25 and 26 has six sections, A-F .nsibilities 21 Why dopages theJettenqueror students the Laki eruption of 1783 issheet. so important? Resp 0the the correct ]ç boxes ÿthink v„ boxes 8-14 on your answer Write answers in 15-21 on your answer sheet. What are the TWO main reasons this site has been chosen for theand housing Outwell G familiar Talk nSt jwhy 0Giles bsto in fashi 0in ninformation design Pay conditi 0 ns L topics. 0FALSE cati 0month. n c0 precautions Jattention 00bfriendly title If some are taken, lifting equipment that is at essential for construction insimple 1416, from athat nest Cathedral Edinburgh. No one knows why was of the We arestatement aon group, with everybody keen to talk about paying too much how she looked if the contradicts the the introduction pens themselves and feeding the birds their own The Elephant translocation FALSE ABC if the statement contradicts the information Somepe 0 pie say it is better to work for a large company than aexpense. small one. include Pockets PART 1 Questions 1-10 in mind that the issue is not When a customer presents you with a complaint, keep Comoetition Rules development? Amay represented the deep snow and days of winter. Itexpecting was the most severe eruption incold modern times. Choosing the best sleeping bag and engineering projects can be used safely. Forklift trucks, lifting trolleys, mobile and Strategies for dealing with cust 0charities mer cof 0 on mplaints disappeared from our shores. They often featured the menus of medieval Benefits what we ’ ve enjoyed 0determined eading recently and make suggestions on what we This sleeping bag has an integrated down duvet and lots of space. What’s NB ³ storks ou³What use any letter more than once. to become well known NOT GIVEN if there is no information on this expe 0 tise of tiny yet conservation such as the Roy Dennis What to do if your clothes have been lost or Choose the correct heading for each section from the list headings below. NOT GIVEN if there is no information on this EXAMPLE NB ou may use any Jetter more than once. 21 problem did Chantal have at the start of the talk? personal. Aiming to win the conf supe 0 ontation accomplishes nothing. He or she has AHRM 6Lifixed ....... ... .... Street sala project 0 y usually Starting Breakfast 0cvisor Checking portions, Your English-speaking friend has asked for yourmight help with aand college 00have nments Bcranes had the power to ensure that babies were born safely. Helpful things volunteers 0NÔer of volcanoes. led to the formal study Obanquets ingshould equipment and all their parts are classed as lifting equipment. so we might, quite simply, consumed them all. But there could be awe read are massive fans of action, fantasy adventure but more, it packs up cWe 0pulati mpactly and is easy to get back inKnepp the bag. It’sof light but to 0 ItItns has geographical features. trying to earn a lot of money Wildlife Project to reintroduce white storks at Estate Foundation N not for the successful reintroductions ospreys Reas 0nshould finto 0ch overp 0appr 0check n at Majete Nati 0absenteeism nalof Park Encouraging empl。yee health Do you agree or disagree? !arsuitable Strategy ynext. 0that ur 0responsible ach The cust 0and mer ... Reas 0 f 0 r 0 ice 0 f subject Questions 1-5 When choosing sleeping bag, what seasons it ’ s for, as well as how heavy made a purchase did meet their expectations a product, service, or maybe Putting effort employee wellness can 0 educe encourage of life writing no more than 5,000 words. Entries be original works etc. a 0 e cor 0 ect 8 £ ... ......... ...better peit 0is a damaged by a dry cleaner he/she is doing about celebrating New in different countries. Éoz Cbills were ais speciality that only the ve 0Year y rich were allowed to eat. Paying It had a profound effect on society. A Her view of the speaker was blocked. Sto 0 ks are migrants a 0 riving after the end of winter, nesting more ominous reason. try to include a mix of genres in our choices. 1if8teamwork This sleeping bag is not very easy to pack up. big for a rucksack. openly disliking her client There easy access to local facilities. and white-tailed eagles to Britain has been ve 0 y welcome. And the support of the correct number. viii, insuffered 28-33 your answer sheet. A This count Sé the most severe loss of life. Members of this group share ideas fo have 0 entries the books they would like to read. A experience on you ’re backpacking. Also think about filling. Natural down is ve Sé , from has a •Write must be manufactured well, e.g. ,the a 15 ......................…...............…............. onwarm itPrize. N§ combination of the two. A worker who remains inon cont 00olduck of theithem, 0hour emotions deals The word count will be checked and longe than 5,000 words will in the workplace, as well as increased productivity. Once you ’ ve devised Stay calm Remember itboxes isstage not a direct usually had Writers can submit an ent Sé ofmoving fewer than 5,000 words for the Writing of anti-poaching laws •equipment strict enforcement if the 0have e be s a 19 Dry cleaners are generally responsible for items left with even D might be used to encourage people to get rid of the monarchy. propeLife 0this ly constructed. All used for lifting or heavy loads should be B was unable to find anobserved empty seat. on rooftops and happily associating with humans, and because of they It has good connections with the airpo 0 t the Last spuwnuE 0lifespan ing,She two white storks were nesting at Knepp Estate, putting Cotswold Wildlife Park, which quarantined original Polish birds and continues to Benefits •2alonge What kinds of bills do you have to pay? • They are 31 .....…............................... but can be overlooked by consumers and designers. Complete the notes below. 0 and is easier to pack up, while synthetic materials are easier to clean, position ofsurprised strength .to a program, continue assess the outcomes and regularly survey team disqualified. There is no minimum word count. 22 What Adam about observations made at the time? sure Making attack on you. ..... your …·…… ..... them. that Write letter to your friend. In letter People can use this sleeping bag in any Dry cleaners are legally required to take 0season. easonable care of anything left with sign saying the opposite. 9B Itlong isn Give reasons for your answer and include any relevant examples f… 0to om your ’a tbeen possible for any new members to join this group at24 present. B The impact on agriculture was predictable. For example, equipment bearing ayour CE mark has been constructed international B original, ideas C The students next to her were talking. writing worksh 0new ps Creative • may need to undergo 16 .............................…………................ before use a symbol of hope and new life. Yet their association with rebiusing 0 th own also The land is of little agricultural value. manage and cover the costs of the captive-breeding programme its own wellw 0 i te about the life of a person they know. 10 Writers can choose to • successful breeding •and How do usually pay your biSé l s your N high inbelongings cash by another method? [Why?] d you Sé quicker and are cheaper. they ABC 34 ........………··…………·… together upwas a unwilling large oaktotree. The female laid three gather feedback. 7inor............... iswere Start work atinbecause not fulfilled. Do not tif to that You can claim compensation are damaged or lost while their care. Sussex Wildlife Trust committee support the storks •39 improved efficiency knowledge orimportant experience. 0The standards. In addition, equipment meets these standards will have documented NNÿVú List ofhas Headings of rebellion . Shortly after the restoration ofare King meant they became ashare symbol of places producing them the number •Let say how New Year is to people in your country Itdry will be convenient for workers. trained staff and excellent facilities, proved invaluable. Questions 29 and 30 This sleeping bag has been designed to ensure ce 0 tain parts of the body warm. shm 0 Id give you enough 2 If the cleaner loses an item belonging to you, they p0 ckets in men ’ s cl 0 thes Would you like to your writing with others and hear their constructive Write ONE WORD ONLY for each answer. ever forgotten to pay a bill? [Why/Why not?] •310 Have you You can get feedback on your own work from other members of this group. in deaths of C There was a significant increase C parenting skills custome 0 say what they need to. Respond with phrases such as ,‘ Hmm ’,'any I see ’, the pu 0 poses of the P 0 ize, Life Writing is defined as non-fiction and should For the 5.30 a.m. • may need a regular check by an 17 … clean to hear thethe jobwithout 22eggs, What were Hugo and Chantal 23 should ·······…·· which unfortunately proved to be 35Life … ………·…………............ .market? However, this 11 People who have that entered an easu 0adhered li0er prised Writing competition achieving instructions for tests be to p surviving, 0 ior about to using equipment. Certain Cha 0 les II in 1660, while storks were rare but parliament debated putting the contradictions in them if the d 0 y cleaning company has a sign saying they aren ’ t responsible for items Problems caused by elephant overp 0 pulati 0 n money to buy a completely new one. be any safe breeding places locally. A it thought there might not 15 ..... less suggestions for how to improve it? Have you got a book inside you but need •4AF•Even Is there anything you could do to make your bills cheaper? [Why/Why not?] Vango Fuse -12 young people. and 'Tell me mo 0 e' . Then be quiet. As the customer expresses their annoyance yet sees be based on a significant portion from the author ’ s own experience. Traditional 0 cus 0 n general preventi 0 n •This describe how New Year isuseful celebrated ininspected your country enterp 0 isethe arising frommust success in other countries An argument. West sto 0 age area. sleeping bag contains acompetitive sala 0 y £23,000 Annual success may enter again. Road Junior chef Supporting senior Write at least 250 types of machine 0 y,of such as cranes, be by a qualified engineer on just a by RCity This group focuses on stories belonging to just one genre. an unde 0 populations standing of food and diet D scientific data totrue. support them the lack greater effort into destroying them entirely for fear they might inspire republicanism. was not surprising fowords. 0isn such young storks. Naturalists believe they are likely to breed be. A It has become more than it used to sto 0 k have suffered from the draining of wetlands E Across Europe, as left with them, this ’ t necessarily They can ’ t opt out of this responsibility Choose TWO letters, A-E. B it worried whether they would survive in B 0 itain long enough. • Men started to wear 32 ..........….......… ................ in the 18th centu Sé· the inspiration to get started? Build you 0 confidence to begin fo 0 mulating Entrance you are not reacting, he or she will begin tochefs relax. The needs to do this before expe customer 0 ience ofrecognise someone biographies, where the piece is only about the Lift plans •This competition, causing hunger for elephants Listen well Use short phrases initem, cannot a else, all-year ÿ0 more ound sleeping combines natural duck down and ahas new 3Questions If you the receipt for aindamaged the should refund the amount six-monthly basis. Consider ofohave OU flu vaccinations on site and look atcompany employees incentives •People explain what you like about New Year celebrations inwill your country D Animals suffered from aareply. sickness. Today, 0ering tunately, that notion has disappeared and the stork 0find etains its association sto 0insect-rich ks will inspire range ofoffering emotions and actions iigreater The hope that B There is variety itbag than they had 0native ealised. and disappearance of pastures and meadows, their loss been felt Working at Milo’s Restaurants 13 and 14 putting up a sign. Preventing problems 512 who do not want to spend much on a sleeping bag this one suits C it was unsure that they were actually a species. 12 Writers who are between 19 and 25 years old and in full-time education have won PART 2 ideas for sto 0 ylines and characters at our regular workshops. Open to all - haze? successfully in the future. being able to hear your solution. are excluded. Work produced by members of this group will be available to the public. E retail experience 23 According to Michelle, what did the contempora 0and y sources say about the Laki No work on a you originally paid for it. synthetic fibre. The result is a bag that ’ s warm weighs 1.5kg. There ’ s a ……… … ……….... until 25 on health insurance. Some companies arrange for someone who specialises in health ca 0 ds given to celebrate the a 0 rival of a new child, as a with new life, appearing on ·0 elevant to cranes C Some areas of it are more exciting than others. 31 ............... ........................ in the park • damage to deeply. A few years ago, a tea 0 ful old woman in a village in Belarus showed me the • the A33 ..........….......................... sewed into the lining of the garments. their needs. D itSuppo had too many other prdo Sëects to suppo Tÿ others prize in years. Which TWO pieces of retail information Hugo and Chantal agree would be useful? beginne 0 s previous and established 0 pockets iters. the inbe food prices E This country saw highest rise ABC Tdoctor, from O worthy 0w ganisations but not from iii AsThis soon asSéing you realise there ’write sprotect a problem, contact them and explain the situation. They Maintaining stock 10 .... ..... ...... once a Benefits c some 0a anes, a formal lift plan must prepared. Lift plans are a For operations that use calm . • invite guests, e.g., a doctor, to give information water-resistant finish to it from moisture. issues, such as to visit the workplace and speak to employees. 13 group doesn ’ t read or either poet Sé or fiction. bird car a baby in sling held in its beak. F a good memory nest on her roof, empty of sto 0 ks for the first time in living memo Sé. Where storks People thought itworld was to ordinafeels Sé fog. 0 ies TWO letters, A-E. ABCDE .............................................. and, arriving in’side, thewill UK, These two storks were bred in support 36 ..... be possible to whereby get for your from aafter dry cleaners trade 4Choose Itatused may When the customer has calmed down and you have heard his or risks her start ent 0 ythat each. Multiple ent the same author Writers only submit one least 150 words. inawarded the .similar car Sé out 18 for any •Describe to establish and some fcompensation 0 is odcan or drink yfashion 0possible u......................................................... learned t 0 Writing You will have toyou. talk might offer you straight away. they don ’by t,will you should ask them toresult 23 Hugo and Chantal agree that the speaker ’complaint s0Ifm message was and organising month type ofsleeping 0transl isk assessment, the dangers of the operation are carefully 6Write This bag also keep user wa during the daytime. at the end of the Life competition. 13 Only one prize the reasons people return items Get the facts Ask questions and begin a start to trust 0 cati 0 n pr 0 cess The have been reintroduced, they are greeted with great happiness and some historical iv Finding new types of habitat It was associated with health issues. C B 00 ks for now wea 0 er could use the pockets for small items. • The 40 What has been one effect of stork reintroductions in Europe? • 1 ......... ........……............ provided for all staff • p「ovide vaccinations association. asking questions. Be not to give replies but use this as anfellow opportunity in only the first entry being considered for the Prize and any additional entries 14 This group would suit someone who thinks they could write a book. G acareful good level of fitness were for several years together with ascripted few fully mature storks and some prepare. either cove 0such the cost of repairing the item or to pay forin a replacement (if itfor can ’ t year be to about the topic one 9 ... and measures are identified and put place. Before any lift BWhich Outwell Campi 0long Lux D .......... 0 conversation. Sleeping Bag Enc 0 akept urage aaspects healthier diet how much time people to shop for clothes So, after a to absence, there was great excitement when in April of this Fcontrol Itnhave caused auble pa.have eöicularly harsh winter. proper stork festivals been restored . 0The Spanish erect poles for nests along their •calculated, 19 ........ ..…··……·…... ........... can be consulted during a.......... 'Tool Box Talk ’ bag It completely blocked out the sun for weeks. TWO of the planned housing development have people given positive A unfair to them at times. 7BYou People who wish avoid carrying heavy weights should try this sleeping . start a genuine conversation, building of the Life Writing Prize have gone on to become successful a elationship of trust with your customer. To help 14 Previous winners disqualified. Writers who have previously won or been highly commended in do NOT need to write any add 0 esses. • a suitable group of elephants from the same 32 ..... ...............… was on the second and fourth Mondays of in members' vmeet Opposition from the general public repaired). tomonth two minutes. • IfWe 2 .……......………...... during weekdays atsticks Milo ’each Screw Restaurants Ayou Athe variety of measures have been taken to create nesting sites. proceeds, plan should be talked over with the lifting during what is often fashion designs people want but can ’install t all find ’.............. re offered too little compensation, you can request a free repo from an- anests 5feedback juveniles before being at Knepp. Itsuitable appears that other storks are pair of sto 0eating ksreleased built an untidy nest of in the top branches of aYou huge moto 0white ways, and inare Alsace householders cartwheels for sto 0developing kseö to build You sh 0us uld say: • aThis Bigger pockets might be made for men who belonged to a certain type of Most of know that healthily can help p 0 event future diseases, but many are not Suggest action double sleeping bag which is for all seasons except winter is Bhomes. hard for them to follow. about? Be sure of your company ’ s may well make a verbal Diet published writers. you unde 0 stand the situation, get as many details as possible. the Life Writing Prize excluded from entering; otherwise, previous entrants selected group isbeen open to men and who oppo enjoy discussing the The one minute to have majo roads Sussex. . them Changes have to the of some referThis 0B edon to as abag 'Tool Box Talk ’(made TBT). This isroutes an important T0 unity for to ask 24 Adam corrects Michelle when she claims that Benjamin Franklin the best of for fashion buying 8 aware sleeping two different types of material. independent Oof 0time ganisation. oak in the middle of our project atwomen Knepp Estate in West Drone Preventing accidents with loads their .contains During cold snap in Bulgaria last March, villagers even gave white what funhealthy 00 droofs or drink y ..........….............................. 0year uis t 0their prepare inrewilding times 34 ............ . as vi A sign hope of 37 ....................….......….....................… to new One left Knepp for a year, only AMRM sense If they have to pay the cost replacing damaged or lost item, the maximum they ’ re cosy, and there ’heavy slearned ain handy fohome. 0 essentials, located inside near the that eating linked to apocket 66 percent increased risk of loss of productivity. indust 0adifficult y.of C critical of the 26 on 27 ............... •soft 3and .......…................................. provided afte 0a midnight may submit. Begin your letter follows: themes and issues found science fiction novels. Our books a 0 e usually think about what you ABC C Special shelters have been made to protect the birds in bad weather. about their 0 ole in the operation. the facilities for cyclists the most popular fashion sizes •questions make healthier options available to 「eplace 16 ..... . • vets and park staff made use of 33 ...............…………….........…. to help guide the footage, taken before the pair started sitting on them, showed three large eggs. The storks access to their homes. c 0 untries when and where y 0 u learned t 0 prepare this of voluntary w 0 rk Area obliged too _Ï er you is the value of the item when it was left with them, not what it top. It also folds up remarkably small, given its size. complaints. in future. It may be necessary to consciously develop a healthy food and drink workplace policy, ofwith the situation and let the customer know what you going to do ’tto offeminist the haze. came to the wrong conclusion the cause 6•toTake Most people who take aenvironment case about aabout dry-cleaning toare court are satisfied flyWhat back to be the group again. those written from the 1960s onwards and include science fiction, use objects such as 20 ........……………··……·….... totocompany make the load doesn adisappointing. 0 sure e eö going to say. You vii Creatures which represent both joy and opposition Dcharge Some people have strengthened their roofs suppo the birds' weight. the impact on the 24 do Hugo and Chantal cplain 0 iticise about their school careers advice? that they infe 00new. tilethes and did not hatch was not too The pair elephants into an open how you learned to prepare this p fact 0with ckets in wthe 0 were men s0to cl identify Oè the would cost to replace as You ’ IIsimple probably be asked to provide evidence of how including a healthy catering policy. A thing to do is substitute soda in any on-site Pers 0 n specificati n was first the reason fo 0 the haze. solve p 0 oblem. One thing to keep in mind is that you shm 0 Id know what you can and be the original, previously unpublished work of the entrant. Entries must • have healthy food at meetings Dear. the outcome. uwnuE 0 omance. cyberpunk anda 0scientific pass over anyone ’sbeing head Main Road can make some notes Fundraising eU>NN moved around, there are some p 0 actical things thatGraphic should When heavy loads 2716 Iceland 10 Nunston the encouragement of good relations between residents fou 0 years old, and storks can live to ove 0 thi rty, with their first attempts to are only F A driving motivation behind the project in the UK is the aspiration that the sto 0 ksa Cvending Nordisk Oscar +10 much it originally cost for example, a receipt. The dry cleaner can then offer you machines with water or juice. Also investigate the nutritional value of food supplied viii Sto 0 ks causing delight and the revival of public events supported the opinions of other observers about the haze. cannot do within the policy of the business you work fo 0. The cost could be minimal novel-style entries, where drawings or photographs accompany text, are • elephants were immobilised with tranquilisers A when they received the advice and explain h 0 w y 0 u felt about learning to prepare to help you if you wish . N be done to prevent accidents. Firstly, if a load needs to be moved where workers or the low cost of all the accommodation • must be prepared to work well in a team • 0仔er 17 .. .... .... .......................................... at no cost breed often failing. Prospects for next year are encouraging. These young storks s 0 uth an item was lost O 0 damaged nine months ago, you can still take the dry cleaner 7 If return will spark feelings of empathy and affection from townspeople who see their • Egypt Women ’21 s pockets were less 35 ............…........................ than men s. •this appoint adrink. ......................................................... to’s0 pieces give di 0 writing, ections to the crane driver reduced amount depending on the condition of verbal the -of you II out have to negotiate 17 Litter collection for team meetings and work events. Conside putting a item bowl fruit in the staff room maybe simple upgrade on the customer next purchase or a ’it small gift certificate. Athe welcome. can be self-contained of life or the first 5,000 28D BReaders' how much advice was given book group f 000Key da 0of rEntries At just 350g, this sleeping bag is remarkably light, and as ’reintroductions s synthetic, it ’to s members the public are present, the area must have barriers or other means the rural location .. .... . Entrance this process had to be completed quickly to reduce 34 are part of a project to return the species to Britain, inspired by in to court. nests on rooftops. They might also encourage the public to feel worried about cost with them. I I I I I I I I Housing and urge eve Sé one to help themselves for f 0 ee. You can encourage employees to bring in simple gesture like this could reslpack 0 It in a word-of-mouth recommendation others, words of aone longer piece work. •very must care maintaining asize high standard ofit4is C‘provide who the advice •ensure agave 18 ..about .......... ......... ...” ... ...................... staff use easy toopen maintain. The isfor just 13 × target. 20cm, which makes itto ideal fo to 0while no is allowed toof walk Playmates ’area undeo _Ï 0to the load while moving. Secondly, someone This is an group for parents at the library, and toddlers are welcome European count 0equipment iesve that more than reached their Imported from Poland, 2918 UK the wider where they fly feed on earthworms, grasshoppers and frogs. • Women were Sé concerned about pickpockets. Sec 0 ndary lifting (chains, slings, etc.) healthy lunches f 0 om you home that there a fridge - a elephants hadcannot toby bemaking turned on their 35 ……·” ………………..... avoidroom. damage Questions 25 26 making promise commitsure tofor will only setistrekking. you back.in thetobreak 28 Section A and Itisathe will work perfectly summer If the dry cleaner part of national chain, you could get in touch with the customer called ahave banksman should always be used heavy loads As a come along play inapathat the children ’swhen library while the meeting iscrane. taking place. they spent best eö ofcharismatic three in moving aover six-acre pen withurban aby group of other •backpacking. must haveand qualification in 5writers ....... .years 25 When discussing their future, Hugo and Chantal disagree on White storks could be species that connects communities 15 School to their lungs 19 Story club in the UK who The Life Writing Prize is open to aged 18 and resident Exercise 30•29 USA PART 3 more likely to cause 22 ..... . services department of their head office and make the complaint to them directly. crane driver often cannot see the load, especially during touch-down, this person tells The group reads mainly fiction ofusing different genres. Books are supplied by the Section Bwith and several injured, non-flying adults, also from Poland. Other birds have directly landscape restoration. Certainly, people once loved them here. The in pairs 36 ………·……··… ··… to link them together. • juveniles Pockets were produced Enc 0 urage m 0 re exercise Choose TWO letters, A-E. are emerging writers, which means they have not previously published in print a A is the best career in fashion. D The Sleep 250GSM Single Cowl 16 Sports centre -which elephants 36 ...............…………................ had toyears be 0 edyoung constantly or which way towelcome move it.to Fiprovide 0 her stBig aid 20 library. Anyone is - the have aSleeping look at ou monito 0ago, website to see what the book st local 0 ’ong loyalty site. Two a bird from Knepp already shown •him somewhe「e for employees to leave their 19 .................……..............…·· name of our village, Sto 0 rington , was originally ‘ Estorcheton ’ or ‘ home of the Discussion topics: If the dry cleaner refuses to compensate you or they offer you too little, try the full-length work. We define a full-length as, for example, a complete work of 30 C BisSection when to choose a career in fashion. Encouraging employees to exercise needn ’this t work be expensive as there are plenty of low-cost for next meeting. across the Channel to France summer ÿ0 the eturned to itsthan companions. sto 0 want ks'the . issues The public response has overwhelming, with crowds coming to see IfClinic you a no-frills, budget sleeping bag that will last more one • flew Pockets hung from the women ’and, stobeen 37the ...............… ··….......…...... under skirts and petticoats. -why tracking devices were fitted matriarchs 17 Which TWO following the Laki eruption surprised students? following steps: O 0 non-fiction over 30 000 words. fiction C they would like a career in fashion . •It provide 20 .....……...… WO「kers who exercise These might include: installing for bikes staff car park; y 0 methods ungis veSection people and cfor 00 king…..……….......................... Sé available. unusual machinery such as for cranes to racks fail. However, itinisyour all easy to 31 D for white storks flying free England for thesimple first time in hundreds of too years, private opt this. It ’s in soft, comfy and to wash. Give yourself aand bit of summer, ABCDE N data including the size of their tusks and 37 ........................................... was taken encouraging employees to take pa 0 t in fun runs and charity events; suggesting 'walking ignore the importance of the seconda Sé equipment. This refers to those items that 18 Community centre bhow 00fit k of club E The widespread the effects were In the face reports of unrelenting ecological loss (the UN estimates a million C time to it back in the bag, though. Use it for spring, summer and autumn. landowners queueing up to o NÔ er more introduction sites. could be reached through a gap in the • Items such as 38 ....................................... 2632 does Hugo feel about being unpaid assistant? IfHow the dry cleaner is a member ofsubmitted aan trade such aswelcome the UK Fashion and •Entries Example questions: that are simultaneously elsewhere are -being but Mental health Section Ebetween meetings ’ how where people discuss business asassociation they get fresh air and exercise; andplease putting arespecies attached the mechanical lifting machine and the load is is lifted. long-lasting the effects were are on the brink of extinction globally), the white stork ’ s that return refreshing • elephants were taken by truck to their new reserve material. Eve Sé month members of this group read a fabulous business book which is then Textile Association, you can pass your complaint to them and they may be able to What kinds of things can children learn to cook? 19 Supermarket let us know as soon as possible if a piece is to be published elsewhere or has in showers tois assist those who 0 it idepractice. orare run toexamples the workplace. Some companies negotiate ASection He realistic about the Chains, slings, shackles and rigging all of seconda Sé lifting action equipment, of deaths caused the number news. As tens of thousands of people demonstrate about the growing climate crisis of the white stork over Britain is the triumph of practical ove 0 The flight E Jack Wolfskin Sm 00 zip +3 • give managers appropriate training F 33 discussed when we meet. At our meetings you ’ H have the chance to network with help you. Do won you think it is important for can children to learnit to cook? another prize soactice we disqualify from the Life due Writing Prize. weaknesses gand 0 oup their employees athat nearby it rates is perhaps surprising note most B He feels isthese dishonest. inju 0 Wildlife ies spread occur to faults or Featuring thefor speed atp 0which volcanic cloud 20 Playground are important. eco-anxiety besets us, glimpses Advantages 0 the f various transl 0 sizes, catitothe 0 at nstayed at Nkh 0 ash takgym. 0of ta restoration Park bureaucracy, self-interest and negativity. of inside clothing for many decades. • and Pockets, other members all like-minded businesswomen in a relaxed environment. at home or at school? Do• you think young people should learn to cook We like the extra insulation in this sleeping bag around. the that out how feel at wo「k by using 21 ................. in these items. It Cfind He thinks others wantthat toSpringwatch change the practice. isemployees essential a six-monthly visual inspection is areas carried out tend to ensure how people ignored the warning signs the storks in BBC television ’sto into June, the ecologist Chris Packham There will be lots of ideas discuss, as well as refreshments and oftofun! •The You could get an independent organisation look at your issue and produce winner will receive _ÿ 500 , publication on Spread the Word ’lots s website, .. ……·… -…… opportunities • 38 to feel the cold (head, chest and feet). And the hood is cosy enough useaas Improve mental health there are no the signs of wear or damage to the slings and shackles. ‘ imaginative, intelligent, progressive and practical'. project as • described When dresses changed shape, hidden pockets had a –@ÿ negative effect on the do not tolerate bullying or other inappropriate behaviour report, but this could be expensive (often around £100). w 0•two rking as a chef ’ membership of the Royal Society of Literatu and a development years pillow. •aPoetry reduction ingroup the number of poache 0 s and 39 .......……·· … ….............………··”....... ofthat women. 39 0aeports have shown health costs Australian companies writing FRecent an editor and anignoring agent. mental Two highly commended entries will receive meeting with Example questions: D at And yet its path to restoration in the UK has not been smooth. Support from least $11 billion a year. We all have a responsibility to look out fo 0 one another. If you tried the options above and are still unhappy with the outcome, you • A ’ ve an example of conservation that other pa 0 ks can follow edito 0could and £500 and two mentoring sessions, a development meeting with an writing fo 0 young poets aged between 12 and chef? 18 at the library. You an How enjoyable dogroup you think it would be to work include: as a professional bodies been surprisingly difficult to obtain; some hard• conservation Bags called ‘ pouches ’ became popular, before women carried awere Some ways you can do has this in the workplace running employee surveys to get take you 0 case to court. There ’ s a time limit for going to cou 0 t from when you took be published on the Spread the Word website. agent, and willan exploincrease 0 e how toneed power upawhile your imagination, and to your poems will be • in 40 ....… ……······… …….... as a contributor GDP What skills does a person to be great chef? pressed with their own initiatives, others were simply reluctant to stick their 40information ..…··the dry cleaner, valuable on morale in the workplace; managers on mental health the item to you up to sixgroup yeatraining 0s . displayed in the library andhave online. The fortnightly ondoubts Saturdays whatmeets ordinary people cook? How much influence do celebrity/TV chefs of have on necks out. the thecompensated Sussex Wildlife raised strategies; o NÔ eIn0 ingaddition rebates socommittee employees are forTrust counselling if required; from 12 p.m. to 2 p.m. The group is currently full but anyone interested is and refusing to accept any bullying and unprofessional behaviou 0 in your workplace. welcome to join the membership waiting list. Së qu J¹ qJVnu 12 •[ '3 p. 123\ ÿ<•ê p.104[ 21 40 25 42 24 39 22 26 27 41 44 31 38 1'1 p. 12sl I Vý p. 1121 p. 126 43 34 1'3 12sl •ê p. 1101 37 16 17 I '3 p. 125 I I p . 1081 33 1'1 p. 1231 l@l p. 106 1 15 36 32 I '1 p. 12s I I Vý p. 1091 35 28 !’ I 0 p. 1241 13 45 18 14 !’ÿ\˜Þ p. 124 131 jI 29 20 I13 p. 19 VÚ 1231 I •ê p. 10s1 w N*E . . . . . •• VÞ ,• . ~i~1~ ÿ~~ . . . ••• E • •• 1'1 I Test Test 211 Test 21 Test Test 1 Test Test 21 Test 211 Test 21 Test Reading Reading Reading Listening Listening Listening Listening Reading Reading Questions 23-27 Questions 16-10 ¹16-20 22 and answer Questions 23-27. Questions 1-8 Read the text below Read the text below and answer Questions 9-14. Questions 27-30 about stork ever having been British bird. hundreds They also had of concerns that Questions 9-14 F Vang 034-37 Starwalker Drag 021-30 n in PART PART 4 Questions 11-7 ¹the 20 31-40 Questions 38-40 Questions 31-40 White storks back Britain after years 40 SECTION 23 Questions 12¹ ¹¹ a27 6:Dim Vú Read the text below and answer Questions 8-14 Questions 15-21 PART Questions 11-20 Read the text below and answer Questions PART 324 Questions 22-27. PART 3 Questions 21-30 ElD.Mm Vú WRITING TASK 2 Questions 27 and 28 ~ SECTION 2 Questions 1G 27 8-14. Emmmll Test 2 English-bred birds would migrate across the Channel, and feared that their messy This inn 0table vative, high-quality kids' sleeping bag enables you to undo some Complete the What does the speaker suggest would be helpful for of the areas of Complete the notes below. Look at the seven reviews of sleeping bags, A-G, on pages 39in 40. below. Do the following agree with the info 0 mation given the text on page 42? nests and closeness to humans would cause aeach hazard rubbish falling down What comment the students make about the impact of the Laki eruption on the Complete the table Do the following statements agree with the information given in-and the text on page 16? on pages 25 and 26 and answer Questions 28-40. Complete the notes below. Choose the correct letter, A, B, C or D. Label the map below. Complete the notes below. Read text below and answer Questions 15-21. The text on page 18 has six paragraphs, A-F. Questions 11 and 12 beautiful birds could be about to become afollowing feature Complete notes below. Questions 2These Nsummary ÿdo 26statements You zips should spend about 40 minutes on this task. Dealing with customer complaints The Spread the Word Life Writing Prize Questions 21-24 Read the text below and answer Questions 15-22. Choose TWO letters, A-E. Groups for readers and writers and turn it into a fun, animal-themed coat. Once your youngster is ready Marama Beach Hotel and Bistro: voluntary work? people following countries? ’s chimneys. of the British landscape again SECTION 1 Questions 1-14 forNO bed, simply zip thefrom bottom back on and zipfor upeach the answe shoulders. Suitable for PART 1ONE SECTION 1your 1-14 Choose WRITING TASK 1Questions WORD ONLY the text for each answer. º MORE THAN WORDS from the text VÞVÞ tin For which sleeping bag are the following statements true? ONE WORD ONLY the text for each answer. Choose In boxes 9-14 on your answer sheet, write answe ºº0 d Life guidelines for working the kitchen Write ONE WORD AND/OR ABsheet, NUMBER Write the correct letter ine— boxes 38-40 on your sheet. In boxes 1-7 on answer write Questions 28-33 ONE WORD ONLY each answe NÁomn Write Write the correct letter, ONE WORD ONLY for each answe ºSpread A-did ÿfor next to Questions 15-20. Write Which paragraph mentions the following? Choose ONE WORD ONLY from the text for each answe Choose the correct letter, ATWO ,from or C. Write about the following topic: Choose TWO letters, A-E. When a customer complains, itor isCelsius. usually for a answer good reason. Here are some strategies We are delighted to announce The the Wo Writing Prize in Which TWO the speaker admit she made in her first job? A Teenvisi 0mistakes n8 Encouraging Choose the correct letter, A, B C. between and 20 degrees employees to be healthy: Mechanical lifting equipment A-G,What next to to ChooseSo FIVE answers from the box box and write the correct letter, how has the reintroduction project managed to get going? makes it in Choose FOUR answers from the write the A-F, next ABCDE that will help you handle a customer complaint in a smooth and professional manner. association with Goldsmiths Writers ’ Centre. Read the text below and answer Questions 1-8. Write your answers in boxes 23-27 on your answer sheet. The examiner asks you about yourself, your home, work or studies and other Read the text below and Questions 1-7. You should spend about 20answer minutes this task. A The last definitive record of athe pair of white storks successfully breeding inexpect Britain Questions 16-20. This isdo a reading group for teens aged 12-16 which meets onand theactually last Thursday Write your answers in boxes 15-22 on your answer sheet. a guide for employers being dishonest to her employe 0 on 34-37 TRUE if the statement agrees with the information Write the correct letter, A-G, in boxes 1-8 on your answer sheet. Questions 27-30. some ways special is that it has had to rely on private individuals building The health and well-being of customers and staff is our first priority, we all 38 In Section A, we learn that in the past people thought white storks if the statement agrees with the information TRUE The text on pages 25 and 26 has six sections, A-F . 21 Why the students think Laki eruption of 1783 is so important? Resp 0 nsibilities the correct Jette ]ç A-F. ÿ v„ boxes 8-14 your answer sheet. Write your answers in boxes 15-21 on your answer sheet. What are the0 nTWO main reasons this site has 0been chosen for theand housing Outwell c0 precautions nqueror G familiar Talk nSt jwhy 0Giles bsto in fashi ninformation design Pay conditi 0 ns L topics. 0FALSE cati Jattention 00bfriendly title If some simple are taken, lifting equipment that is essential for construction in 1416, from a nest on Cathedral in Edinburgh. No one knows why was of the month. We are a group, with everybody keen to talk about paying too much how she looked if the statement contradicts the the introduction pens themselves and feeding the birds at their own expense. The staff to take every step possible to maintain food safety and work in a hygienic manner. Elephant translocation FALSE ABC if the statement contradicts the information Somepe 0 pieRules say that it is work forinclude akeep large thanissue a small one. Pockets PART 1 Questions 1-10 in company mind bag that the is not When a customer presents youbetter with ato complaint, Comoetition development? Amay represented the deep snow and cold days of winter. It was the most severe eruption in modern times. Choosing the best sleeping and engineering projects can be used safely. Forklift trucks, lifting trolleys, mobile and Strategies for dealing with cust 0 mer c 0 mplaints storks disappeared from our shores. They often featured on the menus of medieval Benefits what we ’ ve enjoyed 0 eading recently and make suggestions on what we This sleeping bag has an integrated down duvet and lots of space. What’s NB ³ ou use any letter more than once. expecting to become well known NOT GIVEN if there is no information on this expe 0 tise of tiny yet determined conservation charities such as the Roy Dennis What to do if your clothes have been lost or the correct for each section from the portions, list nothing. of headings below. NOT GIVEN ifChantal there is have no information on this EXAMPLE NB ³What ou may use any Jetter more than once. 21 problem did at the start of the talk? personal. Aiming toheading win the conf 0 ontation accomplishes He or she has AHRM 6Choose ....... ... .... Street sala project 0 y usually Starting Breakfast supe 0cvisor Checking Your English-speaking friend has asked for your help with aand college 00have nments Bcranes had the power to ensure that babies were born safely. Helpful things volunteers might 0NÔer of volcanoes. It led to the formal study Lifixed Obanquets ingshould equipment and all their parts are classed as lifting equipment. so we might, quite simply, consumed them all. But there could be awe read next. We are massive fans of action, fantasy adventure but more, it packs up c 0 mpactly and is easy to get back in the bag. It ’ s light but to 0 It has suitable geographical features. trying to earn a lot of money Hygiene Wildlife Project to reintroduce white storks at Knepp Estate Foundation N responsible for the successful reintroductions of ospreys Reas 0 ns f 0 r overp 0 pulati 0 n at Majete Nati 0 nal Park Encouraging empl 0 yee health Do you agree or disagree? ! Strategy y 0 ur appr 0 ach The cust 0 mer ... Reas 0 n f 0 r ch 0 ice 0 f subject Questions 1-5 When choosing aasleeping bag, check what seasons it’ sno well as how heavy made aeffort purchase that did not meet their a as product, service, or maybe Putting into employee wellness can 0expectations educe and encourage of life writing than 5,000 words. Entries should be original works etc. adry 0absenteeism e of cor 0-for, ectmore 8 £eat. ... ......... ...better peit 0is a damaged by a cleaner he/she is doing about celebrating New Year in different countries. Éoz C were speciality that only the ve 0 y rich were allowed to Paying bills It had a profound effect on society. A Her view of the speaker was blocked. Sto 0 ks are migrants a 0 riving after the end of winter, nesting more ominous reason. try to include ais mix of genres in our choices. 1if8teamwork This sleeping bag not very easy tostage pack up. big for athe rucksack. openly disliking her client There isthe easy access to local facilities. and white-tailed eagles to Britain has been ve 0 0y olduck welcome. And the support of a the correct number. viii, in 28-33 your answer sheet. A This count Sé suffered the most severe of life. Members of this group share ideas fo have 0- entries the books they would like to read. A experience on you ’re backpacking. Also think about filling. Natural down is ve Sé , from has •The hair must be tied back no rings may be worn ifloss touching food .warm •Write must be manufactured well, e.g. ,the a 15 ......................…...............…............. on itPrize. N§ combination of two. A worker who remains inon cont of theithem, 0hour emotions deals word count will be checked and longe 0 of than 5,000 words will in workplace, as well as increased productivity. Once you ’ ve devised Stay calm Remember itboxes is not a direct usually had Writers can submit an ent Sé ofand fewer than 5,000 words for the Writing of anti-poaching laws •Long strict enforcement if the 0have e be s a 19 Dry cleaners are generally responsible for items left with even D might be used to encourage people to get rid the monarchy. uwnuE propeLife 0this ly constructed. All equipment used for lifting or moving heavy loads should be B She was unable to find anobserved empty seat. on rooftops and happily associating with humans, and because of they It has good connections with the airpo 0 t Last sp 0 ing, two white storks were nesting at Knepp Estate, putting Cotswold Wildlife Park, which quarantined the original Polish birds and continues to Benefits •2alonge What ofuse bills do you have toobservations pay? • The They are 31legally .....…............................... but can be overlooked by consumers and designers. the notes below. 0 kinds lifespan and is easier to pack up, while synthetic materials are easier clean, position ofsurprised strength .to a program, continue assess the outcomes and regularly survey team to starting disqualified. There is no minimum word count. 22 What Adam about made at the time? sure Making attack on you. 24 ..... your …·…… ..... that •Complete regulation chefs' shi 「ts and trousers are to be freshly laundered before a Write letter to your friend. In your letter People can this sleeping bag in any Dry cleaners are required to take 0season. easonable care of anything left with them. sign saying the opposite. 9 It isn Give reasons for your answer and include any relevant examples f… 0to om your own ’a t possible for any new members to join this group at present. B The impact on agriculture was predictable. For example, equipment bearing a CE mark has been constructed international B original, new ideas C The students next to her were talking. writing worksh 0 ps B Creative • may need to undergo 16 .............................…………................ before use long been a symbol of hope and new life. Yet their association with rebi 0 th also The land is of little agricultural value. manage and cover the costs of the captive-breeding programme using its own wellwtogether 0cheaper. ite bil sabout the life of alarge person they know. Writers can choose to •new breeding •10 How do you usually pay your N high inbelongings cash by another method? [Why?] dsuccessful Sé quicker and are and they ABC 34 ........………··…………·… up a unwilling oakto tree. The female laid three gather feedback. 7inor ............... iswere Start work atinbecause not fulfilled. Do not tifSé shift, along with aprons iftothey are worn. You can claim compensation your are damaged or lost while their care. Sussex Wildlife Trust committee was support the storks •39 improved efficiency knowledge orimportant experience. 0The standards. In addition, equipment that meets these standards will have documented NNÿVú List ofhas Headings of rebellion . Shortly after the restoration ofare King meant they became ashare symbol of places producing them the number •For say how New Year is to people in your country It will be convenient for workers. trained staff and excellent facilities, proved invaluable. Questions 29 and 30 This sleeping bag has been designed to ensure ce 0 tain parts of the body warm. shm 0 Id give you enough 2 If the dry cleaner loses an item belonging to you, they p0 ckets in men ’ s cl 0 thes Would you like to your writing with others and hear their constructive Write ONE WORD ONLY for each answer. ever forgotten to pay a bill? [Why/Why not?] •310 Have you You can get feedback on your own work from other members of this group. in deaths of C There was a significant increase C parenting skills custome 0 say what they need to. Respond with phrases such as ,‘ Hmm ’,'any I see ’, Let the pu 0 poses of the P 0 ize, Life Writing is defined as non-fiction and should the 5.30 a.m. • may need a regular check by an 17 … clean su 0 prised to hear about the job market? 22 What were Hugo and Chantal 23 ·······…·· which unfortunately proved to be 35Life …cooked ………·…………............ . However, 11eggs, People who have that entered an earaw 0adhered lier and Writing competition without achieving •Even Cross-contamination between must be avoided . To this end, instructions for tests should be to p surviving, 0 ior food to using the equipment. Certain Cha 0 les II in 1660, while storks were rare but parliament debated putting the contradictions in them if the d 0 y cleaning company has a sign saying they aren ’ t responsible for items Problems caused by elephant overp 0 pulati 0 n money to buy a completely new one. be any safe breeding places locally. A it thought there might not 15 ..... less suggestions for how to improve it? Have you got a book inside you but need •4AF•Is there anything you could do to make your bills cheaper? [Why/Why not?] Vango Fuse -12 young people. and 'Tell me mo 0 e' . Then be quiet. As the customer expresses their annoyance yet sees be based on a significant portion from the author ’ s own experience. Traditional 0 cus 0 n general preventi 0 n • describe how New Year is celebrated in your country enterp 0 ise arising from success in other countries An the argument. West sto 0 age area. This sleeping bag contains acompetitive sala 0 y £23,000 Annual success may enter again. Junior chef Supporting senior Write at least 250 staff must use clean board each time they cut different of food. types of machine 0a y,of such as cranes, must be inspected by atypes qualified engineer on just a by RCity group focuses on stories belonging to just one genre. an unde 0 useful standing of food and diet D scientific totrue. support them the lack greater effort into destroying them entirely for fear they might inspire was not surprising fowords. 0isn such young storks. Naturalists believe they are likely breed be. ARoad ItTWO has become than it0in used to sto 0they k data populations have suffered from the draining of wetlands E•This Across Europe, as left with them, this ’tmore necessarily They can texpe opt out ofenough. this responsibility Choose letters, A-E. B it worried whether would survive in B’The 0 itain long Men started to wear 32 ..........….......… ................ the 18th centu Sé· the inspiration to get started? Build you confidence to begin fo republicanism. 0to mulating Entrance you are not reacting, he or she will begin to relax. customer needs to do this before 0 ience of someone else, biographies, where the piece is only about the Lift plans •Staff competition, causing hunger for elephants Listen well Use short phrases initem, reply. cannot recognise ain been all-year ÿ0 more ound sleeping bag combines natural duck down and ahas new This 3Questions If you the receipt for aindamaged the should refund the amount six-monthly basis. Consider ofohave OU flu vaccinations on site and look atcompany employees incentives •People explain what you like New Year celebrations inwill your country D Animals suffered from achefs sickness. •putting should not touch money then food washing hands Today, 0ering tunately, that notion has disappeared and the stork 0find etains its association between. sto 0insect-rich ks will inspire aour ofoffering emotions and actions iigreater The hope that B There is variety itand than they had 0native ealised. disappearance of pastures and meadows, their loss felt Working at Milo’s Restaurants 13 and 14 up a sign. Preventing problems 512 who do not want toabout spend much on arange sleeping bag this one suits Cand itfor was unsure that they were actually awithout species. 12 Writers who are between 19 and 25 years old and in full-time education have won PART 2able ideas sto 0 by ylines and characters at regular workshops. Open to all - haze? successfully in the future. being to hear your solution. are excluded. Work produced members of this group will be available to the public. E retail experience 23 According to Michelle, what did the contempora 0 y sources say about the Laki No work on a you originally paid for it. synthetic fibre. The result is a bag that ’ s warm and weighs 1.5kg. There ’ s a ……… … ……….... until 25 on health insurance. Some companies arrange for someone who specialises in health ca 0 ds given to celebrate the a 0 rival of a new child, as a with new life, appearing on ·0 elevant to cranes Cbeginne Some areas of............... ityears. are more exciting than others. 31 ........................ inSëects park damage to deeply. few years ago, a wsaw tea 0 ful prdo old woman in a village ingarments. Belarus showed me the • their In the case illness or asewed skin problem , the staff member should inform the manager. • •the A33 ..........….......................... into the lining of the needs. D itSuppo had too many other to suppo Tÿ others prize in previous Which TWO pieces of retail information Hugo and Chantal agree would be useful? 0A s of and established 0 pockets iters. in food prices E This country the highest rise ABC Tdoctor, from O worthy 0problem, ganisations but not from iii AsThis soon asSéing you there ’write sprotect a contact them and explain the situation. Maintaining stock 10 .... ..... ...... once a Benefits c some 0a anes, a formal lift plan must be prepared. Lift plans are a They operations that use calm . memo •For invite guests, e.g., a doctor, to give information water-resistant finish to it from moisture. issues, such as arealise to visit the workplace and speak to employees. 13 group doesn ’ t read or either poet Sé or fiction. bird car baby in sling held in its beak. F a good memory nest on her roof, empty of sto 0 ks for the first time in living Sé. Where storks People thought it was similar to ordina Sé fog. TWO letters, A-E. Choose Cuts on hands and arms must be properly wrapped or bandaged. ABCDE .............................................. and, arriving in’side, thewill UK, two storks were bred in support 36 ..... be possible to whereby get for your complaint from aafter dry cleaners trade 4These Itatused may When the customer has calmed down and feels you have heard his or risks her start ent 0 ythat each. Multiple ent 0 don ies by the same author result Writers only submit one least 150 words. inawarded the world . out car Sé 18 for any •Describe to establish and some fcompensation 0 is odcan or drink yfashion 0possible u......................................................... learned t 0 Writing You will have to talk might offer you straight away. If they ’ t, you should ask them to 23 Hugo and Chantal agree that the speaker ’ s message was and organising month type of 0 isk assessment, the dangers of the operation are carefully 6Write This sleeping bag also keep user wa 0 m during the daytime. at the end of the Life competition. 13 Only one prize the reasons people return items Get the facts Ask questions and begin awith will start to as trust you. transl 0........……............ cati 0Be none pr types 0use cess been reintroduced, they are greeted great happiness and historical iv new of ItFinding was with health issues. C BpWhat 00 ks......... for now wea 0 erassociated could the pockets for small items. •This The has been effect ofhabitat stork reintroductions inwrite Europe? •The 1questions. provided for staff •40 0have ovide vaccinations association. asking not to give scripted replies but use this ansome opportunity in only the first entry being considered for the Prize and any additional entries 14 group would suit someone who thinks they could a book. G acareful good level of fitness were kept for several years together with aall few fully mature storks and some fellow prepare. either cove 0such the cost of repairing the item or to pay forin a replacement (if itfor can ’ t year be to about the topic one 9 ... calculated, and control measures are identified and put place. Before any lift BWhich Outwell Campi 0 n Lux D 0 uble Sleeping Bag Enc 0 urage a healthier diet how much time people have to shop for clothes So, after a long absence, there was great excitement when in April of this B F It caused a pa eöicularly harsh winter. proper conversation. stork festivals have been restored . The Spanish erect poles for nests along their a 19 ........ ..…··……·…... ........... .......... . can be consulted during a 'Tool Box Talk ’ It completely blocked out the sun for weeks. rules TWO aspects of the planned housing development have people given positive A unfair to them at times. 7You People who wish to avoid carrying heavy weights should try this sleeping bag . start a genuine conversation, building of the Life Writing Prize have gone on to become successful a 0 elationship of trust with your customer. To help 14•Safety Previous winners disqualified. Writers who have previously won or been highly commended in do NOT need todesigns write any add 0 esses. suitable group of elephants from the 32’each ..... .......... ...............… was on the second and fourth Mondays of in members' vameet Opposition from the general public repaired). tomonth two minutes. You •• IfWe 2 .……......………...... during weekdays atsticks Milo Screw Restaurants Ayou Athe variety of measures have been taken to create nesting sites. proceeds, plan should be talked over with the lifting during what is often fashion people want but can ’same t all find ’.............. re offered too little compensation, you can request a free repo eö from an- anests 5feedback juveniles before being at Knepp. Itsuitable appears that other storks are developing a pair of white stoand 0eating ksreleased built an untidy nest of in the top branches of a huge moto 0 ways, in Alsace householders install cartwheels for sto 0 ks to build You sh 0 uld say: • Bigger pockets might be made for men who belonged to a certain type of Most of us know that healthily can help p 0 event future diseases, but many are not Suggest action This double sleeping bag which is for all seasons except winter is B hard for them to follow. about? Be sure of your company ’ s may well make a verbal Diet published writers. you unde 0 stand the situation, get as many details assome possible. Life Writing Prize are excluded from entering; otherwise, previous entrants •the All inju 「ies must be reported to management immediately. selected group isbeen open to men and who enjoy discussing the homes. The one minute to have majo roads Sussex. . them Changes have to the of referThis 0B edon to as abag 'Tool Box Talk ’(made TBT). This isroutes an important oppo T0 unity for to ask 24 Adam corrects Michelle when she claims that Benjamin Franklin the best of for fashion buying 8 aware sleeping two different types of material. independent Oof 0time ganisation. oak in the middle of our rewilding project atwomen Knepp Estate in West Drone Preventing accidents with heavy loads their .contains During cold snap in Bulgaria last March, villagers even gave white what funhealthy 00 droofs or drink y ..........….............................. 0year uis learned t 0their prepare in times 34 ............ . vi A sign hope of 37 ....................….......….....................… to new One left Knepp for a year, only AMRM sense If they have to pay the cost replacing a damaged or lost item, the maximum they ’ re soft and cosy, and there ’ s a handy pocket fohome. 0 essentials, located inside near the that eating linked to a 66 percent increased risk of loss of productivity. indust 0adifficult y.of C critical of the 26 on 27 ............... • 3 .......…................................. provided afte 0 midnight may submit. Begin your letter as follows: themes and issues found in science fiction novels. Our books a 0weather. ewhat usually • footage, Safety guards must not be altered in any way, and staff must always wear protective think about you ABC C Special shelters have been made to protect the birds in bad about their 0 ole in the operation. the facilities for cyclists the most popular fashion sizes •questions make healthier options available to 0 eplace 16 ..... . • vets and park staff made use of 33 ...............…………….........…. to help guide the taken before the pair started sitting on them, showed three large eggs. The storks access to their homes. c 0 untries when and where y 0 u learned t 0 prepare this of voluntary w 0 rk Area _Ïof erfolds you is the value of the item when itfood was left with them, notfiction, what top. also up remarkably small, its size. complaints. in future. Itobliged may beIttoo necessary to consciously develop agiven healthy and drink workplace policy, the situation and let the customer know what you going to do ’ttoit Take of haze. came to the wrong conclusion the cause 6•to Most people who take aenvironment case about aabout dry-cleaning toare court are satisfied fly back to be with the group again. those written from the 1960s onwards and include feminist science clothing and gloves when working with sharp, hot, orathe items or use objects such as 20 ........……………··……·….... tocold make sure the load doesn 0corrosive e eö going to say. You vii Creatures which represent both joy and opposition Dcharge Some people have strengthened their roofs tocompany suppo the birds' weight. the impact on the 24 What do Hugo and Chantal cplain 0 iticise about their school careers advice? fact that they were infe 00new. tilethes and did not hatch was not too disappointing. The pair elephants into an open how you learned to prepare this p 0 ckets in w 0 men s cl Oè would cost to replace as You ’ II probably be asked to provide evidence of how including a healthy catering policy. A simple thing to do is substitute soda in any on-site Pers 0 n specificati 0 n was the first to identify the reason fo 0 the haze. solve the p 0 oblem. One thing to keep in mind is that you shm 0 Id know what you can and be the original, previously unpublished work of the entrant. Graphic Entries must •When have healthy food athead meetings Dear. with the outcome. uwnuE materials. 0 omance. cyberpunk and scientific pass over anyone ’sbeing Main Road can make some notes 16 Fundraising a 0 e moved around, there are some p 0 actical things that should heavy loads 27 Iceland 10 Nunston U>NN the encouragement of good relations between residents fou 0 years old, and storks can live to ove 0 thi rty, with their first attempts to are only F A driving motivation behind the project in the UK is the aspiration that the sto 0 ksa Cvending Nordisk Oscar +10 much it originally cost for example, a receipt. The dry cleaner can then offer you machines with water or juice. Also investigate the nutritional value of food supplied viii Sto 0 ks causing delight and the revival of public events supported the opinions of other observers the haze.could cannot do within the policy of the business you workabout fo 0. accompany The cost be minimal N novel-style entries, where drawings ortranquilisers photographs text, are •done elephants immobilised with Aexplain when the advice and hlow 0they wprepared ywere 0received ujewelle felt about learning to prepare to help you if you wish . be to prevent accidents. Firstly, if a load needs to be moved where workers or the cost of all the accommodation • Loose clothing or 叩 must not be worn . • must be to work well in a team •reduced 0 an NÔ er item 17 .. .... .... .......................................... at no cost breed often failing. Prospects for next year are encouraging. These young storks s 0 uth was lost O 0 damaged nine months ago, you can still take the dry cleaner 7 If return will spark feelings of empathy and affection from townspeople who see their • Women ’ s pockets were less 35 ............…........................ than men ’ s. • appoint a 21 ......................................................... to give verbal di 0 ections to the crane driver amount depending on the condition of the item you II have to negotiate 17 Litter collection for team meetings and work events. Conside 0 putting a bowl of fruit out in the staff room maybe a simple upgrade on the customer ’ s next purchase or a small gift certificate. Athe welcome. Entries can be self-contained pieces of life writing, or the first 5,000 Key 28D Egypt B how much advice was given Readers' book group this f 000just d the 0of r the drink. At 350g, this sleeping bag isalso remarkably light, and as it..feel ’reintroductions s....other synthetic, itfix ’to sin members public are present, the area must have barriers or means rural location . Entrance this process had to be completed quickly to reduce 34 are part of a project to return the species to Britain, inspired by to court. • Defective appliances must be turned off and not used staff must not t叩 to them nests on rooftops. They might encourage the public to worried about cost with Ieve Ithem. I Ilonger I Ione I like I Housing and Sé to help themselves for f0 for You can employees to bring in simple gesture this could reslpack 0 It in a word-of-mouth recommendation others, words of aone piece work. •very must care maintaining asize high standard ofitencourage 4is Curge who the advice •ensure agave 18 ..about .......... ......... ...” ... ...................... staff use easy toopen The isee.the just 13 × target. 20cm, which makes itto ideal fo to 0while no is allowed toof walk ‘provide Playmates ’ maintain. undeo _Ï 0to the load while moving. Secondly, someone iswider an group for parents at library, and toddlers are welcome count iesve that more than reached their Imported from Poland, themselves. 2918 UK the where they fly feed on earthworms, grasshoppers and frogs. • European Women were Sé concerned about pickpockets. Sec 0This ndary lifting (chains, slings, etc.) healthy lunches f area 0 om0equipment home by making sure that there is a fridge in the break room. elephants had to be turned on their 35 ……·” ………………..... to avoid damage Questions 25 and 26 making a promise you cannot commit to will only set you back. 28 Section A backpacking. Itisathe will work perfectly summer trekking. If the dry cleaner part of apathat national chain, you could get in touch with the customer called ahave banksman should always be used heavy loads crane. As a come along and play in the children ’swhen library while the meeting isback, taking place. they spent best eö ofcharismatic three years in moving aover six-acre pen with aby group of other •Heavy must have qualification in 5writers ....... .for 25 When discussing their future, Hugo and Chantal disagree on White storks could be species that connects urban communities 15 School to their lungs • boxes shm』 Id be lifted carefully with bent knees and a resident straight holding 19 Story club in the UK who The Life Writing Prize is open to aged 18 and Exercise 30 USA PART 3 •29 more likely to cause 22 ..... . services department of their head office and make the complaint to them directly. crane driver often cannot see the load, especially during touch-down, this person tells The group reads mainly fiction of different genres. Books are supplied by the Section B0letters, and several injured, non-flying adults, also from Poland. Other have directly landscape restoration. Certainly, people once loved them here. The a in pairs using 36 ………·……··… ··… to link thembirds together. • juveniles Pockets were produced Enc 0 emerging urage m with rewriters, exercise the box close to the body. Choose TWO A-E. are which means they have not previously published in print A which is the best career in fashion. D The Sleep 250GSM Single Cowl 16 Sports centre - aid elephants 36 ...............…………................ had toyears be 0 edyoung constantly or which to move it.to Fiprovide 0 her stBig 20 library. Anyone is - the have aSleeping look at ou monito 0ago, website to see what the book st local 0 ’ong loyalty Two bird Knepp already shown •him somewhe 0 welcome evillage, for employees to leave their 19 .................……..............…·· name of ourway Sto 0 ringtonsite. , work was originally ‘a Estorcheton ’ from ortry ‘ home of theof Discussion topics: the dry cleaner refuses to compensate orexpensive they offer you tooare little, the full-length work. We define a and full-length as, for example, a complete work 30 C •If Work areas should be clean free ofyou hazards. BisSection when to choose a career in fashion. Encouraging employees to exercise needn ’ t be as there plenty of low-cost for the next meeting. flew across the Channel to France and, this summer ÿ0 eturned to its companions. sto 0 ks' . The public response has been overwhelming, with crowds coming to see If you want a no-frills, budget sleeping bag that will last more than one • Clinic Pockets hung from the women ’eruption s 37the ...............… ··….......…...... under skirts and petticoats. devices were fitted matriarchs 17 Which TWO issues following Lakiwords. the students? following steps: O-why 0 tracking non-fiction over 30 000 fiction Cveprovide they would like athe career intofashion .to racks •It 20 .....……...… …..……….......................... for WO 0surprised kers who exercise available. These might include: installing for bikes in your staff car park; • Spills on the floo「 must be dealt with immediately. is y 0 methods ung people and c 00 king Sé unusual for machinery such as cranes fail. However, it is all too easy to 31 summer, Section D for white storks flying England thesimple first time in hundreds of years, aand opt this.free It’s in soft, comfyfor and to wash. Give yourself bit private of ABCDE N bhow data including the size tusks and 37 ........................................... was taken encouraging employees to take pa of 0 t their in fun runs and charity events; suggesting 'walking ignore the importance ofof the seconda Sé equipment. This refers to those items that 18 Community centre 00 k of club E The widespread the effects were • Flammable liquids must be stored away from flames. In the face reports unrelenting ecological loss (the UN estimates a million C time to fit it back in the bag, though. Use it for spring, summer and autumn. landowners queueing up to o NÔ er more introduction sites. could be reached through a gap in the • Items such as 38 ....................................... 26 How does Hugo feel about being an unpaid assistant? If the dry cleaner is a member ofsubmitted a trade association such aswelcome the UK Fashion and •Entries Example questions: that arepeople simultaneously elsewhere are -being but Mental health Section Ebetween 32 meetings ’ how where discuss business as machine they get fresh air and exercise; andplease putting arespecies attached the mechanical lifting and the load is is lifted. long-lasting the effects were are onsoon the brink of globally), the stork ’ s that return refreshing •Ifkinds elephants were taken by truck to their new material. •letTextile storing containers of chemicals in the kitchen , reserve they must have clea 「 which labels , isso as Eve Sé month members ofextinction this group read a fabulous business book then Association, you can pass your complaint towhite them and they may be able to to What of things can children learn to cook? 19 Supermarket us know as as possible if a piece is to be published elsewhere or has in showers to assist those who 0 ide or run to the workplace. Some companies negotiate A He is realistic about the practice. Chains, slings, shackles and rigging are all examples of seconda Sé l i fti ng equipment, of deaths ittraining caused the number news. As thousands of people demonstrate about thepractical growing climate ofofSm the white stork over Britain iscook? thethe of action ove crisis 0 with The flight E33 Jack Wolfskin 00 zipfor can +3 •won give managers appropriate Section avoid any about the contents. discussed when we meet. At our you ’ triumph H have the chance to network help you. Do you think it tens isFconfusion important children tomeetings learn to another prize so we disqualify it from Life Writing Prize. gand 0 oup their employees athat nearby it rates is perhaps surprising note most B He feels actice0 us, isthese dishonest. inju 0 Wildlife ies spread occur due to faults or Featuring weaknesses thefor speed atp 0which volcanic cloud 20 Playground important. eco-anxiety besets glimpses Advantages 0 the f various transl catitothe 0 at nstayed at Nkh 0 ash takgym. 0of ta restoration bureaucracy, self-interest and negativity. of sizes, inside clothing for many decades. • and Pockets, other members - insulation all should like-minded businesswomen -or inatPark aare relaxed environment. at home school? Do• you think young people learn to cook We like the extra in this sleeping bag around the areas that tend find out how employees feel at wo 0 k by using 21 ................. . in these items. It C He thinks others want to change the practice. is essential that a six-monthly visual inspection is carried out to ensure how people ignored the warning signs the storks in BBC television ’stoSpringwatch into June, the ecologist Chris Packham There will be lots of ideas discuss, as well as refreshments and oftofun! •The You could get an independent look at your issue and produce winner will receive _ÿchest 500 , organisation publication on Spread the Word ’lots s website, .. ……·… -…… opportunities • 38 to feel the cold (head, and feet). And the hood is cosy enough useaas Improve mental health there are no signs of wear or damage to the slings and shackles. ‘ imaginative, intelligent, progressive and practical'. the project as • described When dresses changed shape, hidden pockets had a –@ÿ negative effect on the do not tolerate bullying or other inappropriate behaviour report, but this could be expensive (often around £100). w 0•two rking as a chef ’ membership of the Royal Society of Literatu and a development years pillow. •aPoetry reduction ingroup the number of poache 0 s and 39 .......……·· … ….............………··”....... ofthat women. 39 0aeports have shown health costs Australian companies writing FRecent an editor and anignoring agent. mental Two highly commended entries will receive meeting with Example questions: D at And yet its path to restoration in the UK has not been smooth. Support from least $11 billion a year. We all have a responsibility to look out fo 0 one another. If you ’ ve tried the options above and are still unhappy with the outcome, you • A and an example offoconservation that other pa 0 ks can12 follow edito 0could and £500 twogroup mentoring sessions, aaged development meeting an library. writing 0 young poets between and chef? 18with at the You an How enjoyable do you think it would be to work include: as a professional conservation bodies has been surprisingly difficult to obtain; some were hard• Bags called ‘ pouches ’ became popular, before women carried a Some ways you can do this in the workplace running employee surveys to get take you and 0 case be0 eto court. There s aup time limit for Word going website. toand cou your 0 t - from when you took published on ’the Spread the agent, will explo how to power your imagination, poems will be •skills an increase in 40 ....… ……······… …….... as a contributor toreluctant GDP on mental What does a person need to be a great chef? pressed with their own initiatives, while others were simply to stick their 40 ..…·· valuable information on morale in the workplace; training managers health the item to theindry cleaner, you up to sixgroup yea 0 s . meets fortnightly on Saturdays displayed the library andhave online. The what ordinary people cook? How much influence do celebrity/TV chefs of have on necks out. the thecompensated Sussex Wildlife raised doubts strategies; o NÔ eIn0 ingaddition rebates socommittee employees are forTrust counselling if required; from 12 p.m. to 2 p.m. The group is currently full but anyone interested is and refusing to accept any bullying and unprofessional behaviou 0 in your workplace. welcome to join the membership waiting list. 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They also had of concerns that Questions 9-14 F Vang 034-37 Starwalker Drag 021-30 n in Breaks PART PART 4 Questions 11-7 ¹the 20 Questions 31-40 Questions 38-40 Questions 31-40 White storks back Britain after years 40 SECTION 23 Questions 12¹ ¹¹ a27 6:Dim Vú Read the text below and answer Questions 8-14 Questions 15-21 PART Questions 11-20 Read the text below and answer Questions PART 324 Questions 22-27 . hundreds PART 3 Questions 21-30 ElD.Mm Vú WRITING TASK 2 Questions 27 and 28 ~ SECTION 2 Questions 1G 27 8-14. Emmmll Test 2 English-bred birds would migrate across the Channel, and feared that their messy Staff have 20 ofhigh-quality paid break time pe 「 3 hoursbag of work, during which time they This inn minutes 0table vative, below. kids' sleeping enables you to undo some Complete the What does the speaker suggest would be helpful for each of the following areas of Complete notes Look at the seven reviews of sleeping bags, A-G, on pages 39 and 40. the summary below. Do the following statements agree with the info 0 mation given in the text on page 42? nests and closeness to humans would cause a hazard rubbish falling down What comment do the students make about the impact of the Laki eruption on the Complete the table below. Do the following agree with information given the text on page 16? on pages 25 and 26 and answer Questions 28-40. Complete the notes below. Choose correct letter, A, B,for C or D. Label the map below. Complete the notes Read text below and answer Questions 15-21. The text on page 18 has six A-F. Questions 11 and beautiful birds could be about toworks become a exceeding feature Complete the below. Questions 2These Nnotes ÿturn 26statements You should spend about 40 minutes onthe this task. may not leave the premises. Eve 「y staff member who a in shift 5 is hours Dealing with customer complaints The Spread the Word Life Writing Prize Questions 21-24 Read the text below and answer Questions 15-22. Choose TWO letters, A-E. Groups readers and writers zips and it12 into aparagraphs, fun, animal-themed coat. Once your youngster ready Marama Beach Hotel and Bistro: voluntary work? people following countries? ’ s chimneys. of the British landscape again is entitled to a 30-minute unpaid break and free meals. However, please be aware that SECTION 1 Questions 1-14 for bed, simply zip the bottom back on and zip up the shoulders. Suitable for PART 1 SECTION 1your 1-14 Choose WRITING TASK 1Questions ONE WORD ONLY from the text for each answer. answe º Choose NO MORE THAN WORDS from the text forsheet. VÞVÞ t「vice, For which sleeping bag are the following statements true? ONE WORD ONLY the text for each answer. In boxes 9-14 on your answer sheet, write answe ºº0 deach guidelines for working in the kitchen Write ONE WORD AND/OR A NUMBER Write the correct letter ine— boxes 38-40 on your In boxes 1-7 on answer sheet, write Questions 28-33 ONE WORD ONLY each answe NÁomn Write Write the correct letter, ONE WORD ONLY for each answe ºSpread A-did ÿfor next to Questions 15-20. Write Which paragraph mentions the following? Choose ONE WORD ONLY from the text for each answe Choose the correct letter, ATWO ,from BB or C. Write about the following topic: Choose TWO letters, A-E. When a customer complains, itor isCelsius. usually for a answer good reason. Here are some strategies the kitchen may not always be able to provide this se especially in peak times . We are delighted to announce The the Wo Life Writing Prize in Which TWO the speaker admit she made in her first job? A Teenvisi 0mistakes n8 Choose the correct letter, A, C. between and 20 degrees Encouraging employees to be healthy: Mechanical lifting equipment A-G,What next to to ChooseSo FIVE answers from the box box and write the correct how has the reintroduction project managed to going? makes Choose FOUR answers from the the letter, A-F, next ABCDE Beverages kept in about the sto「eroom may not be consumed byget staff, but filtered water isit in that will help you handle aminutes customer complaint inwork asheet. smooth and professional manner. association with Goldsmiths Writers ’ write Centre. Read the text below and answer Questions 1-8. Write your answers in boxes 23-27 on your answer The examiner asks you about yourself, your home, or studies and other Read the text below and answer Questions 1-7. You should spend 20 this task. A The last definitive record of a pair of white storks successfully breeding in Britain Questions 16-20. This is a reading group for teens aged 12-16 which meets on the last Thursday Write your answers 15-22 a guide for employers being dishonest to her employe 0 in boxes 34-37 on your answer sheet. TRUE if the statement agrees with the information Write the correct letter, A-G, in boxes 1-8 on your answer sheet. Questions 27-30. some ways special is that it has had to rely on private individuals actually building The health and well-being of customers and staff is our first priority, and we expect all 38 In Section A, we learn that in the past people thought white storks ifA-F. the statement agrees with information TRUE The your text on 25 and 26 has six sections, A-F .nsibilities 21 Why dopages the students the Laki eruption of 1783 issheet. so important? Resp 0the the correct Jettenqueror ]ç boxes ÿthink v„ boxes 8-14 on your answer Write answers in 15-21 on your answer sheet. What are the TWO main reasons why this site has been chosen for theand housing provided free of charge in the staff room . in Outwell G familiar Talk n j 0 bs fashi 0 n design Pay conditi 0 ns L topics. 0FALSE cati 0month. n c0 precautions Jattention 00bfriendly title If some simple are taken, lifting equipment that is essential for construction in 1416, from a nest on St Giles Cathedral in Edinburgh. No one knows why was of the We are a group, with everybody keen to talk about paying too much to how she looked if the statement contradicts the information the introduction pens themselves and feeding the birds at that their own The staff to take step possible to maintain food safety and work in athe hygienic Elephant translocation FALSE ABC ifthat the statement contradicts the information Somepe 0every pieRules say it is work forinclude akeep large company than aexpense. small one. Pockets PART 1 Questions 1-10 in mind issue ismanner. not When a customer presents youbetter with ato complaint, Comoetition development? Amay represented the deep snow and days of winter. Itexpecting was the most severe eruption incold modern times. Choosing the best sleeping bag and engineering projects can be used safely. Forklift trucks, lifting trolleys, mobile and Strategies for dealing with cust 0charities mer cof 0 on mplaints disappeared from our shores. They often featured the menus of medieval Benefits what we ’ ve enjoyed 0determined eading recently and make suggestions on what we This sleeping bag has an integrated down duvet and lots of space. What’s NB ³ storks ou³What use any letter more than once. to become well known NOT GIVEN if there is no information on this expe 0 tise of tiny yet conservation such as the Roy Dennis What to do if your clothes have been lost or Choose the correct heading for each section from the list headings below. NOT GIVEN if there is no information on this EXAMPLE NB ou may use any Jetter more than once. 21 problem did Chantal have at the start of the talk? personal. Aiming to win the conf supe 0 ontation accomplishes nothing. He or she has AHRM 6Lifixed ....... ... .... Street sala project 0 y usually Starting Breakfast 0cvisor Checking portions, Your English-speaking friend has asked for yourmight help with aand college 00have nments Bcranes had the power to ensure that babies were born safely. Helpful things volunteers 0NÔer of volcanoes. led to the formal study Obanquets ingshould equipment and all their parts are classed as lifting equipment. so we might, quite simply, consumed them all. But there could be awe read are massive fans of action, fantasy adventure but more, it packs up cWe 0pulati mpactly and is easy to get back inKnepp the bag. It’sof light but to 0 ItItns has geographical features. trying to earn a lot of money Hygiene Wildlife Project to reintroduce white storks at Estate Foundation N not for the reintroductions ospreys Reas 0nshould finto 0ch overp 0appr 0check n at Majete Nati 0absenteeism nalof Park Encouraging empl 0successful yee health Do you agree or disagree? !arsuitable Strategy ynext. 0that ur 0responsible ach The cust 0and mer ... Reas 0 f 0 r 0 ice 0 f subject Questions 1-5 When choosing sleeping bag, what seasons it ’ s for, as well as how heavy made a purchase did meet their expectations a product, service, or maybe Putting effort employee wellness can 0 educe encourage of life writing no more than 5,000 words. Entries be original works etc. a 0 e cor 0 ect 8 £ ... ......... ...better peit 0is a damaged by a dry cleaner he/she is doing about celebrating New in different countries. Éoz Cbills were ais speciality that only the ve 0Year y rich were allowed to eat. Paying It had a profound effect on society. A Her view of the speaker was blocked. Sto 0 ks are migrants a 0 riving after the end of winter, nesting more ominous reason. try to include a mix of genres in our choices. 1if8teamwork This sleeping bag is not very easy to pack up. big for a rucksack. openly disliking her client There easy access to local facilities. and white-tailed eagles to Britain has been ve 0 y welcome. And the support of the correct number. viii, insuffered 28-33 your answer sheet. A This count Sé the most severe of life. Members of this group share ideas fo have 0 entries the books they would like to read. A experience on stage you ’re backpacking. Also think about filling. Natural down is ve Sé , from has a •The hair must be tied back no rings may be worn ifloss touching food .warm •Write must be manufactured well, e.g. ,the a 15 ......................…...............…............. on itPrize. N§ combination of the two. A worker who remains inon cont 00olduck of theithem, 0hour emotions deals word count will be checked and longe than 5,000 words will in the workplace, as well as increased productivity. Once you ’ ve devised Stay calm Remember itboxes is not a direct usually had Writers can submit an ent Sé ofand fewer than 5,000 words for the Writing of anti-poaching laws •Long strict enforcement if the 0have e be s a 19 Dry cleaners are generally responsible for items left with even D might be used to encourage people to get rid of the monarchy. propeLife 0this ly constructed. All equipment used for lifting or moving heavy loads should be B was unable to find anobserved empty seat. on rooftops and happily associating with humans, and because of they It has good connections with the airpo 0 t the Last spuwnuE 0lifespan ing,She two white storks were nesting at Knepp Estate, putting Cotswold Wildlife Park, which quarantined original Polish birds and continues to Benefits •2alonge What kinds of bills do you have to pay? • They are 31 .....…............................... but can be overlooked by consumers and designers. Complete the notes below. 0 and is easier to pack up, while synthetic materials are easier to clean, position ofsurprised strength .to a program, continue assess the outcomes and regularly survey team disqualified. There is no minimum word count. 22 What Adam about observations made at the time? sure Making attack you. ..... your …·…… .....starting that •Dry The regulation chefs' shi 0 ts on and trousers are to be freshly laundered before a Write letter to your friend. In letter People can use this sleeping bag in any cleaners are legally required to take 0season. easonable care of anything left with them. sign saying the opposite. 9B Itlong isn Give reasons for your answer and include any relevant examples f… 0to om your ’a tbeen possible for any new members to join this group at24 present. B The impact on agriculture was predictable. For example, equipment bearing ayour CE mark has been constructed international B original, ideas C The students next to her were talking. writing worksh 0new ps Creative • may need to undergo 16 .............................…………................ before use a symbol of hope and new life. Yet their association with rebiusing 0 th own also The land is of little agricultural value. manage and cover the costs of the captive-breeding programme its own wellw 0 i te about the life of a person they know. 10 Writers can choose to • successful breeding •and How do you usually pay your biSé l s your N high inbelongings cash by another method? [Why?] dshift, Sé quicker and are cheaper. they ABC 34 ........………··…………·… together upwas a unwilling large oaktotree. The female laid three gather feedback. 7inor............... iswere Start work atinbecause not fulfilled. Do not tif new along with aprons iftothey are worn. You can claim compensation are damaged or lost while their care. Sussex Wildlife Trust committee support the storks •39 improved efficiency knowledge orimportant experience. 0The standards. In addition, equipment that meets these standards will have documented NNÿVú List ofhas Headings of rebellion . Shortly after the restoration ofare King meant they became ashare symbol of places producing them the number •Let say how New Year is to people in your country Itdry will be convenient for workers. trained staff and excellent facilities, proved invaluable. Questions 29 and 30 This sleeping bag has been designed to ensure ce 0 tain parts of the body warm. shm 0 Id give you enough 2 If the cleaner loses an item belonging to you, they p0 ckets in men ’ s cl 0 thes Would you like to your writing with others and hear their constructive Write ONE WORD ONLY for each answer. ever forgotten to pay a bill? [Why/Why not?] •310 Have you You can get feedback on your own work from other members of this group. in deaths of C There was a significant increase C parenting skills custome 0 say what they need to. Respond with phrases such as ,‘ Hmm ’,'any I see ’, the pu 0 poses of the P 0 ize, Life Writing is defined as non-fiction and should For the 5.30 a.m. • may need a regular check by an 17 … clean sube to hear about thethe jobwithout 22eggs, What were Hugo and Chantal 23between ·······…·· which unfortunately proved to 35Life …cooked ………·…………............ .market? However, this 11 People who have that entered an earaw 0adhered li0er prised Writing competition achieving •Even Cross-contamination and must be avoided . To end, instructions for tests should be to p surviving, 0 ior food to using equipment. Certain Cha 0 les II in 1660, while storks were rare but parliament debated putting the contradictions in them if the d 0 y cleaning company has a sign saying they aren ’ t responsible for items Problems caused by elephant overp 0 pulati 0 n money to buy a completely new one. be any safe breeding places locally. A it thought there might not 15 ..... less suggestions for how to improve it? Have you got a book inside you but need •4AF•Is there anything you could do to make your bills cheaper? [Why/Why not?] Vango Fuse -12 young people. and 'Tell me mo 0 e' . Then be quiet. As the customer expresses their annoyance yet sees be based on a significant portion from the author ’ s own experience. Traditional 0 cus 0 n general preventi 0 n •This describe how New Year isuseful celebrated ininspected your country enterp 0 isethe arising frommust success in other countries An argument. West sto 0 age area. sleeping bag contains acompetitive sala 0 y £23,000 Annual success may enter again. Road Junior chef Supporting senior Write at least 250 staff must use clean board each time they cut different of food. types of machine 0a y,of such as cranes, be by atypes qualified engineer on just a by RCity This group focuses on stories belonging to just one genre. an unde 0 populations standing of food and diet D scientific data totrue. support them the lack greater effort into destroying them entirely for fear they might inspire republicanism. was not surprising fowords. 0isn such young storks. Naturalists believe they are likely to breed be. A It has become more than it used to sto 0 k have suffered from the draining of wetlands E Across Europe, as left with them, this ’ t necessarily They can ’ t opt out of this responsibility Choose TWO letters, A-E. B it worried whether they would survive in B 0 itain long enough. • Men started to wear 32 ..........….......… ................ in the 18th centu Sé· the inspiration to get started? Build you 0 confidence to begin fo 0 mulating Entrance you are not reacting, he or she will begin tochefs relax. The needs to do this before expe customer 0 ience ofrecognise someone biographies, where the piece is only about the Lift plans •Staff competition, causing hunger for elephants Listen well Use short phrases initem, cannot ain else, all-year ÿ0 more ound sleeping bag combines natural duck down and ahas new This 3Questions If you the receipt for aindamaged the should refund the amount six-monthly basis. Consider ofohave OU flu vaccinations on site and look atcompany employees incentives •People explain what you like about New Year celebrations inwill your country D Animals suffered from aareply. sickness. •putting should not touch money then food without washing hands Today, 0ering tunately, that notion has disappeared and the stork 0find etains its association between. sto 0insect-rich ks will inspire range ofoffering emotions and actions iigreater The hope that B There is variety itand than they had 0native ealised. and disappearance of pastures and meadows, their loss been felt Working at Milo’s Restaurants 13 and 14 up a sign. Preventing problems 512 who do not want to spend much on a sleeping bag this one suits C it was unsure that they were actually a species. 12 Writers who are between 19 and 25 years old and in full-time education have won PART 2 ideas for sto 0 ylines and characters at our regular workshops. Open to all - haze? successfully in the future. being able to hear your solution. are excluded. Work produced by members of this group will be available to the public. E retail experience 23 According to Michelle, what did the contempora 0and y sources say about the Laki No work on a you originally paid for it. synthetic fibre. The result is a bag that ’ s warm weighs 1.5kg. There ’ s a ……… … ……….... until 25 on health insurance. Some companies arrange for someone who specialises in health ca 0 ds given to celebrate the a 0 rival of a new child, as a with new life, appearing on ·0 elevant to cranes C Some areas of it are more exciting than others. 31 ............... ........................ in the park • damage to deeply. A few years ago, a tea 0 ful old woman in a village in Belarus showed me the • their Inbeginne the case illness or asewed skin problem , Hugo staff member should inform the manager. • the A33 ..........….......................... into the lining of the garments. needs. D itSuppo had too many other prdo Sëects to suppo Tÿ others prize in previous years. Which TWO pieces of retail information and Chantal agree would be useful? 0 s of and established 0 pockets iters. the inbe food prices E This country saw highest rise ABC Tdoctor, from O worthy 0w ganisations but not from iii AsThis soon asSéing you realise there ’write sprotect a problem, contact them and explain the situation. They Maintaining stock 10 .... ..... ...... once a Benefits c some 0a anes, a formal lift plan must prepared. Lift plans are a For operations that use calm . • invite guests, e.g., a doctor, to give information water-resistant finish to it from moisture. issues, such as to visit the workplace and speak to employees. 13 group doesn ’ t read or either poet Sé or fiction. bird car a baby in sling held in its beak. F a good memory nest on her roof, empty of sto 0 ks for the first time in living memo Sé. Where storks People thought itworld was to ordinafeels Sé fog. 0 ies TWO letters, A-E. Cuts on hands and arms be properly wrapped or bandaged. ABCDE .............................................. and, arriving in’side, thewill UK, These two storks were bred inmust 36 ..... be possible to get support for your from aafter dry cleaners trade 4Choose Itatused may When the customer has calmed down and you have heard his or risks her start ent 0 ythat each. Multiple ent the same author Writers only submit one least 150 words. inawarded the .similar car Sé out 18 for any •Describe to establish and some fcompensation 0 is odcan or drink yfashion 0possible u......................................................... learned t 0 Writing You will have toyou. talk might offer you straight away. they don ’by t,will you should ask them toresult 23 Hugo and Chantal agree that the speaker ’complaint s0Ifm message was and organising month type ofsleeping 0transl isk assessment, whereby the dangers of the operation are carefully 6Write This bag also keep user wa during the daytime. at the end of the Life competition. 13 Only one prize the reasons people return items Get the facts Ask questions and begin a start to trust 0 cati 0 n pr 0 cess The have been reintroduced, they are greeted with great happiness and some historical iv Finding new types of habitat It was associated with health issues. C B 00 ks for now wea 0 er could use the pockets for small items. • The 40 What has been one effect of stork reintroductions in Europe? • 1 ......... ........……............ provided for all staff • p 0 ovide vaccinations association. asking questions. Be not to give replies but use this as anfellow opportunity in only the first entry being considered for the Prize and any additional entries 14 This group would suit someone who thinks they could write a book. G acareful good level of fitness were for several years together with ascripted few fully mature storks and some prepare. either cove 0such the cost of repairing the item or to pay forin a replacement (if itfor can ’ t year be to about the topic one 9 ... and measures are identified and put place. Before any lift BWhich Outwell Campi 0long Lux D .......... 0 conversation. Sleeping Bag Enc 0 akept urage aaspects healthier diet how much time people to shop for clothes So, after a to absence, there was great excitement when in April of this Fcontrol Itnhave caused auble pa.have eöicularly harsh winter. proper stork festivals been restored . 0The Spanish erect poles for nests along their •calculated, 19 ........ ..…··……·…... ........... can be consulted during a.......... 'Tool Box Talk ’ bag It completely blocked out the sun for weeks. Safety rules TWO of the planned housing development have people given positive A unfair to them at times. 7BYou People who wish avoid carrying heavy weights should try this sleeping . start a genuine conversation, building of the Life Writing Prize have gone on to become successful a elationship of trust with your customer. To help 14 Previous winners disqualified. Writers who have previously won or been highly commended in do NOT need to write any add 0 esses. • a suitable group of elephants from the same 32 ..... ...............… was on the second and fourth Mondays of in members' vmeet Opposition from the general public repaired). tomonth two minutes. • IfWe 2 .……......………...... during weekdays atsticks Milo ’each Screw Restaurants Ayou Athe variety of measures have been taken to create nesting sites. proceeds, plan should be talked over with the lifting during what is often fashion designs people want but can ’install t all find ’.............. re offered too little compensation, you can request a free repo from an- anests 5feedback juveniles before being at Knepp. Itsuitable appears that other storks are pair of sto 0eating ksreleased built an untidy nest of in the top branches of aYou huge moto 0white ways, and in Alsace householders cartwheels for sto 0developing kseö to build You sh 0us uld say: • aAll Bigger pockets might be made for men who belonged to a certain type of Most of know that healthily can help p 0 event future diseases, but many are not Suggest action This double sleeping bag which is for all seasons except winter is Bhomes. hard for them to follow. about? Be sure of your company ’ s may well make a verbal Diet published writers. you unde 0 stand the situation, get as many details as possible. the Life Writing Prize are excluded from entering; otherwise, previous entrants • inju 0 ies must be reported to management immediately. selected group isbeen open to men and who oppo enjoy discussing the The one minute to have majo roads Sussex. . them Changes have to the of some referThis 0B edon to as abag 'Tool Box Talk ’(made TBT). This isroutes an important T0 unity for to ask 24 Adam corrects Michelle when she claims that Benjamin Franklin the best of for fashion buying 8 aware sleeping two different types of material. independent Oof 0time ganisation. oak in the middle of our project atwomen Knepp Estate in West Drone Preventing accidents with loads their .contains During cold snap in Bulgaria last March, villagers even gave white what funhealthy 00 droofs or drink y ..........….............................. 0year uis t 0their prepare inrewilding times 34 ............ . as vi A sign hope of 37 ....................….......….....................… to new One left Knepp for a year, only AMRM sense If they have to pay the cost replacing damaged or lost item, the maximum they ’ re soft cosy, and there ’heavy slearned ain handy fohome. 0 essentials, located inside near the that eating linked to apocket 66 percent increased risk of loss of productivity. indust 0adifficult y.of C critical of the 26 on 27 ............... •Safety 3and .......…................................. provided afte 0a midnight may submit. Begin your letter follows: themes and issues found science fiction novels. Our books a 0 e usually • guards must not be altered in any way, and staff must always wear protective think about what you ABC C Special shelters have been made to protect the birds in bad weather. about their 0 ole in the operation. the facilities for cyclists the most popular fashion sizes •questions make healthier options available to 0 eplace 16 ..... . • vets and park staff made use of 33 ...............…………….........…. to help guide the footage, taken before the pair started sitting on them, showed three large eggs. The storks access to their homes. c 0 untries when and where y 0 u learned t 0 prepare this of voluntary w 0 rk Area obliged too _Ï er you is the value of the item when it was left with them, not what it top. It also folds up remarkably small, given its size. complaints. in future. It may be necessary to consciously develop a healthy food and drink workplace policy, ofwith the situation and let the customer know what you going to do ’tto offeminist haze. came to the wrong conclusion the cause 6•toTake Most people who take aenvironment case about aabout dry-cleaning toare court are satisfied fly back to be the group again. those written from the 1960s onwards and include science fiction, clothing and gloves when working with sharp, hot, orathe items or use objects such as 20 ........……………··……·….... tocold make sure the load doesn 0corrosive e eö going to say. You vii Creatures which represent both joy and opposition Dcharge Some people have strengthened their roofs tocompany suppo the birds' weight. the impact on the 24 do Hugo and Chantal cplain 0 iticise about their school careers advice? that they infe 00new. tilethes and did not hatch was not too disappointing. The pair elephants into an open how you learned to prepare this p fact 0What ckets in wthe 0 were men s0to cl identify Oè the would cost to replace as You ’ IIsimple probably be asked to provide evidence of how including a healthy catering policy. A thing to do is substitute soda in any on-site Pers 0 n specificati n was first the reason fo 0 the haze. solve p 0 oblem. One thing to keep in mind is that you shm 0 Id know what you can and be the original, previously unpublished work of the entrant. Entries must • have healthy food at meetings Dear. with the outcome. uwnuE materials. 0 omance. cyberpunk anda 0scientific pass over anyone ’sbeing head Main Road can make some notes Fundraising eU>NN moved around, there are some p 0 actical things thatGraphic should When heavy loads 2716 Iceland 10 Nunston the encouragement of good relations between residents fou 0 years old, and storks can live to ove 0 thi rty, with their first attempts to are only F A driving motivation behind the project in the UK is the aspiration that the sto 0 ksa Cvending Nordisk Oscar +10 much it originally cost for example, a receipt. The dry cleaner can then offer you machines with water or juice. Also investigate the nutritional value of food supplied viii Sto 0 ks causing delight and the revival of public events supported the opinions of other observers about the haze. cannot do within the policy of the business you work fo 0. The cost could be minimal novel-style entries, where drawings or photographs accompany text, are • elephants were immobilised with tranquilisers A when they received the advice and explain h 0 w y 0 u felt about learning to prepare to help you if you wish . N be done to prevent accidents. Firstly, if a load needs to be moved where workers or the low cost of all the accommodation • Loose clothing or jewelle Sé must not be worn . • must be prepared to work well in a team • 0 NÔ er 17 .. .... .... .......................................... at no cost breed often failing. Prospects for next year are encouraging. These young storks s 0 uth an item was lost O 0 damaged nine months ago, you can still take the dry cleaner 7 If return will spark feelings of empathy and affection from townspeople who see their • Egypt Women ’21 s pockets were less 35 ............…........................ than men s. •this appoint adrink. ......................................................... to’s0 pieces give di 0 writing, ections to the crane driver reduced amount depending on the condition of verbal the -of you II out have to negotiate 17 Litter collection for team meetings and work events. Conside putting a item bowl fruit in the staff room maybe simple upgrade on the customer next purchase or a ’it small gift certificate. Athe welcome. can be self-contained of life or the first 5,000 28D BReaders' how much advice was given book group f 000Key da 0of rEntries At just 350g, this sleeping bag is remarkably light, and as ’reintroductions s synthetic, it ’to s members the public are present, the area must have barriers or other means the rural location .. .... . Entrance this process had to be completed quickly to reduce 34 are part of a project to return the species to Britain, inspired by in to court. •cost Defective appliances must be turned off and not used staff must not t Sé toto fix them nests on rooftops. They might also encourage the public to feel worried about with them. I I I I I I I I Housing and urge eve Sé one to help themselves for f 0 ee. You can encourage employees bring in simple gesture like this could reslpack 0 It in a word-of-mouth recommendation others, words of aone longer piece work. •very must care maintaining asize high standard ofit4is C‘provide who the advice •ensure agave 18 ..about .......... ......... ...” ... ...................... staff use easy toopen maintain. The isfor just 13 × target. 20cm, which makes itto ideal fo to 0while no is allowed toof walk Playmates ’area undeo _Ï 0to the load while moving. Secondly, someone This is an group for parents at the library, and toddlers are welcome European count 0equipment iesve that more than reached their Imported from Poland, themselves. 2918 UK the wider where they fly feed on earthworms, grasshoppers and frogs. • Women were Sé concerned about pickpockets. Sec 0 ndary lifting (chains, slings, etc.) healthy lunches f 0 om you home that there a fridge - a elephants hadcannot toby bemaking turned on their 35 ……·” ………………..... avoidroom. damage Questions 25 26 making promise commitsure tofor will only setistrekking. you back.in thetobreak 28 Section A and backpacking. Itisathe will work perfectly summer If the dry cleaner part of apathat national chain, you could get in touch with the customer called ahave banksman should always be used heavy loads crane. As a come along and play in the children ’swhen library while the meeting isback, taking place. they spent best eö ofcharismatic three in moving aover six-acre pen with aby group of other •Heavy must have qualification in 5writers ....... .years 25 When discussing future, Hugo and Chantal disagree on White storks could be species that connects urban communities 15 School to their lungs • boxes shm 0their Id be lifted carefully with bent knees and a straight holding 19 Story club in the UK who The Life Writing Prize is open to aged 18 and resident Exercise 30•29 USA PART 3 more likely to cause 22 ..... . services department of their head office and make the complaint to them directly. crane driver often cannot see the load, especially during touch-down, this person tells The group reads mainly fiction ofusing different genres. Books are supplied by the Section Bwith and several injured, non-flying adults, also from Poland. Other birds have directly landscape restoration. Certainly, people once loved them here. The in pairs 36 ………·……··… ··… to link them together. • juveniles Pockets were produced Enc 0 urage m 0 re exercise the box close to the body. Choose TWO letters, A-E. are emerging writers, which means they have not previously published in print a A is the best career in fashion. D The Sleep 250GSM Single Cowl 16 Sports centre -which elephants 36 ...............…………................ had toyears be 0 edyoung constantly or which way to move it.to Fiprovide 0 her stBig aid 20 library. Anyone is - the have aSleeping look at ou monito 0ago, website to see what the book st local 0 ’ong loyalty site. Two a bird from Knepp already shown •him somewhe 0 welcome evillage, for employees to leave their 19 .................……..............…·· name of our Sto 0 rington , was originally ‘ Estorcheton ’ or ‘ home of the Discussion topics: If the dry cleaner refuses to compensate you or they offer you too little, try the work. We be define a and full-length work as, for example, a complete work of 30 C •full-length Work areas should of’thazards. BisSection when to choose aclean career in free fashion. Encouraging employees to exercise needn be expensive as there are plenty of low-cost for next meeting. across the Channel to France this summer ÿ0 the eturned to itsthan companions. sto 0 want ks'the . issues The public response has overwhelming, with crowds coming to see IfClinic you a no-frills, budget sleeping bag that will last more one • flew Pockets hung from the women ’and, stobeen 37the ...............… ··….......…...... under skirts and petticoats. -why tracking devices were fitted matriarchs 17 Which TWO following the Laki eruption surprised students? following steps: O 0 non-fiction over 30 000 words. fiction C they would like a career in fashion . •It provide 20 floo .....……...… for WO 0 kers who exercise These might include: installing for bikes staff car park; • isSpills on the 0 machinery must be dealt with y 0 methods ung people and cfor 00 king…..……….......................... veSection Sé available. unusual such as immediately. cranes to racks fail. However, itinisyour all easy to 31 D for white storks flying free England for thesimple first time in hundreds of too years, private opt this. It ’s in soft, comfy and to wash. Give yourself aand bit of summer, ABCDE N data including the size of their tusks and 37 ........................................... was taken encouraging employees to take pa 0 t in fun runs and charity events; suggesting 'walking ignore the importance of the seconda Sé equipment. This refers to those items that 18 Community centre bhow 00fit k of club E The widespread the effects were • Flammable liquids must be stored away from flames. In the face reports of unrelenting ecological loss (the UN estimates a million C time to it back in the bag, though. Use it for spring, summer and autumn. landowners queueing up to o NÔ er more introduction sites. could be reached through a gap in the • Items such as 38 ....................................... 2632 does Hugo feel about being unpaid assistant? IfHow the dry cleaner is a member ofsubmitted aan trade such aswelcome the UK Fashion and •Entries Example questions: that are simultaneously elsewhere are -being but Mental health Section Ebetween meetings ’ how where people discuss business asassociation they get fresh air and exercise; andplease putting arespecies attached the mechanical lifting machine and the load is is lifted. long-lasting the effects were are on the brink of extinction globally), the white stork ’ s that return refreshing •Ifkinds elephants were taken by truck to their new reserve material. •letTextile storing containers of chemicals in the kitchen , they must have clea 0 labels , so as Eve Sé month members of this group read a fabulous business book which is then Association, you can pass your complaint to them and they may be able to to What of things can children learn to cook? 19 Supermarket us know as soon as possible if a piece is to be published elsewhere or has in showers tois assist those who 0 it idepractice. orare run toexamples the workplace. Some companies negotiate ASection He realistic about the Chains, slings, shackles and rigging all of seconda Sé lifting action equipment, of deaths caused the number news. As tens of thousands of people demonstrate about the growing climate crisis of the white stork over Britain is the triumph of practical ove 0 The flight E Jack Wolfskin Sm 00 zip +3 • give managers appropriate training F 33 avoid any confusion about the contents. discussed when we meet. At our meetings you ’ H have the chance to network with help you. Do won you think it is important for can children to learnit to cook? another prize soactice we disqualify from the Life due Writing Prize. weaknesses gand 0 oup their employees athat nearby it rates is perhaps surprising note most B He feels isthese dishonest. inju 0 Wildlife ies spread occur to faults or Featuring thefor speed atp 0which volcanic cloud 20 Playground are important. eco-anxiety besets us, glimpses Advantages 0 the f various transl 0 sizes, catitothe 0 at nstayed at Nkh 0 ash takgym. 0of ta restoration Park bureaucracy, self-interest and negativity. of inside clothing for many decades. • and Pockets, other members all like-minded businesswomen in a relaxed environment. at home or at school? Do• you think young people should learn to cook We like the extra insulation in this bag around. the that out how feel at wo 0 ksleeping by using 21 ................. in these items. It Cfind He thinks others wantthat toSpringwatch change the practice. isemployees essential a six-monthly visual inspection is areas carried out tend to ensure how people ignored the warning signs the storks in BBC television ’sto into June, the ecologist Chris Packham There will be lots of ideas discuss, as well as refreshments and oftofun! •The You could get an independent organisation look at your issue and produce winner will receive _ÿ 500 , publication on Spread the Word ’lots s website, .. ……·… -…… opportunities • 38 to feel the cold (head, chest and feet). And the hood is cosy enough useaas Improve mental health there are no the signs of wear or damage to the slings and shackles. ‘ imaginative, intelligent, progressive and practical'. project as • described When dresses changed shape, hidden pockets had a –@ÿ negative effect on the do not tolerate bullying or other inappropriate behaviour report, but this could be expensive (often around £100). w 0•two rking as a chef ’ membership of the Royal Society of Literatu and a development years pillow. •aPoetry reduction ingroup the number of poache 0 s and 39 .......……·· … ….............………··”....... ofthat women. 39 0aeports have shown health costs Australian companies writing FRecent an editor and anignoring agent. mental Two highly commended entries will receive meeting with Example questions: D at And yet its path to restoration in the UK has not been smooth. Support from least $11 billion a year. We all have a responsibility to look out fo 0 one another. If you tried the options above and are still unhappy with the outcome, you • A ’ ve an example of conservation that other pa 0 ks can follow edito 0could and £500 and two mentoring sessions, a development meeting with an writing fo 0 young poets aged between 12 and chef? 18 at the library. You an How enjoyable dogroup you think it would be to work include: as a professional bodies been surprisingly difficult to obtain; some hard• conservation Bags called ‘ pouches ’ became popular, before women carried awere Some ways you can do has this in the workplace running employee surveys to get take you 0 case to court. There ’ s a time limit for going to cou 0 t from when you took be published on the Spread the Word website. agent, and willan exploincrease 0 e how toneed power upawhile your imagination, and to your poems will be • in 40 ....… ……······… …….... as a contributor GDP What skills does a person to be great chef? pressed with their own initiatives, others were simply reluctant to stick their 40information ..…··the dry cleaner, valuable on morale in the workplace; managers on mental health the item to you up to sixgroup yeatraining 0s . displayed in the library andhave online. The fortnightly ondoubts Saturdays whatmeets ordinary people cook? How much influence do celebrity/TV chefs of have on necks out. the thecompensated Sussex Wildlife raised strategies; o NÔ eIn0 ingaddition rebates socommittee employees are forTrust counselling if required; from 12 p.m. to 2 p.m. The group is currently full but anyone interested is and refusing to accept any bullying and unprofessional behaviou 0 in your workplace. welcome to join the membership waiting list. Së qu J¹ qJVnu 12 •[ '3 p. 123\ ÿ<•ê p.104[ 21 40 25 42 24 39 22 26 27 41 44 31 38 1'1 p. 12sl I Vý p. 1121 p. 126 43 34 1'3 12sl •ê p. 1101 37 16 17 I '3 p. 125 I I p . 1081 33 1'1 p. 1231 l@l p. 106 1 15 36 47 32 I '1 p. 12s I I Vý p. 1091 35 28 !’ I 0 p. 1241 13 45 18 14 46 !’ÿ\˜Þ p. 124 131 jI 29 20 I13 p. 19 VÚ 1231 I •ê p. 10s1 w N*E . . . . . •• VÞ ,• . ~i~1~ ÿ~~ . . . ••• E • •• 1'1 I Test Test Test 211 Test 21 Test Test 1 Test 21 Test 211 Test 21 Test Test Reading Reading Reading Listening Reading Listening Listening Listening Reading Reading Questions 23-27 Questions 16-10 ¹16-20 22 and answer Questions 23-27. Questions 1-8 Read the text below Read the text below and answer Questions 9-14. Questions 27-30 about the stork ever having been British bird. They also had of concerns that Questions 9-14 F Vang 034-37 Starwalker Drag 021-30 n in Breaks Questions PART PART 4 11-7 ¹22-27 20 31-40 Questions 38-40 Questions 31-40 White storks back Britain after years 40 SECTION 23 Questions 12¹ ¹¹ a27 6:Dim Vú Read the text below and answer Questions 8-14 Questions 15-21 PART Questions 11-20 Read the text below and answer Questions PART 324 Questions 22-27 . hundreds PART 3 Questions 21-30 ElD.Mm Vú WRITING TASK 2 Questions 27 and 28 ~ SECTION 2 Questions 1G 27 8-14. Emmmll Test 2 English-bred birds would migrate across the Channel, and feared that their messy Staff have 20 ofhigh-quality paid break time pesleeping 0 3 hoursbag of work, during which time they This inn minutes 0table vative, kids' enables you to undo some Complete the What does the speaker suggest would be helpful for each of the following areas of Complete the notes below. Look at the seven reviews of sleeping bags, A-G, on pages 39 40. below. Do the following agree with the info 0 mation given the text on page 42? nests and closeness to humans would cause aworks hazard -and rubbish falling What comment the students make about the impact of the Laki on the Complete the table Do the following statements agree with the information given inshift the text on page 16? on pages 25 and and answer Questions 28-40. Complete the notes below. Choose correct letter, A, B, C or D. Label the map below. Complete the notes below. Read text below and answer Questions 15-21. The text on page 18 has six A-F. Questions 11 and These beautiful birds could be about to become aeruption feature Complete the notes below. Complete sentences below. Questions 2the Nsummary ÿdo 26statements You should spend about 40 minutes on this task. may not leave the premises. Eve 026 ywith staff member who ain exceeding 5down Dealing customer complaints The Spread the Word Life Writing Prize Questions 21-24 Read the text below and answer Questions 15-22. Choose TWO letters, A-E. Groups for readers and writers zips and turn it12 into aparagraphs, fun, animal-themed coat. Once your youngster ishours ready Marama Beach Hotel and Bistro: voluntary work? people following countries? ’ s chimneys. of the British landscape again is entitled to a 30-minute unpaid break and free meals. However, please be aware that SECTION 1 Questions 1-14 forNO bed, simply zip the bottom back on and zipfor upeach the answe shoulders. Suitable for PART 1ONE SECTION 1your 1-14 Choose WRITING TASK 1Questions WORD ONLY from the text for each answer. º MORE THAN TWO WORDS from the text VÞVÞ omn t For which sleeping bag are the following statements true? ONE WORD ONLY from the text for each answer. Choose In boxes 9-14 on your answer sheet, write answe ºº0 d especially guidelines for working in the kitchen Write ONE WORD AND/OR A NUMBER Write the correct letter in boxes 38-40 on your answer sheet. In boxes 1-7 on answer sheet, write Questions 28-33 ONE WORD ONLY for each answe NÁ Write Write the correct letter, ONE WORD ONLY for each answe º Ae— ÿ next to Questions 15-20. Write Which paragraph mentions the following? Choose ONE WORD ONLY from the text for each answe Choose ONE WORD ONLY from the text for each answer. Choose the correct letter, A , B or C. Write about the following topic: Choose TWO letters, A-E. When a customer complains, it is usually for a good reason. Here are some strategies the kitchen may not always be able to provide this se 0 vice, in peak times . We are delighted to announce The Spread the Wo Life Writing Prize in Which TWO did the speaker admit she made in her first job? AChoose Teenvisi 0mistakes n8 Encouraging the correct letter, A, B or C. between and 20 degrees Celsius. employees to be healthy: Mechanical lifting equipment A-G,What next to to ChooseSo FIVE answers from the box box and write the correct letter, how has the reintroduction project managed to going? makes Choose FOUR answers from the the A-F, next ABCDE Beverages kept in about the sto 0 eroom may not be consumed byget staff, but filtered water isit in that will help you handle aminutes customer complaint inwork asheet. smooth and professional manner. association with Goldsmiths Writers ’ write Centre. Read the text below and answer Questions 1-8. Write your answers in boxes 23-27 on your answer The examiner asks you about yourself, your home, or studies and other Read the text below and answer Questions 1-7. You should spend 20 this task. A The last definitive record of a pair of white storks successfully breeding inexpect Britain Questions 16-20. This is a reading group for teens aged 12-16 which meets on the last Thursday Write your answers in boxes 15-22 on your answer sheet. a guide for employers being dishonest to her employe 0 on 34-37 TRUE if the statement agrees with the information Write the correct letter, A-G, in boxes 1-8 on your answer sheet. Questions 27-30. some ways special is that it has had to rely on private individuals actually building The health and well-being of customers and staff is our first priority, and we all 38 In Section A, we learn that in the past people thought white storks if the statement agrees with the information TRUE The text on pages 25 and 26 has six sections, A-F . 21 Why do the students think the Laki eruption of 1783 is so important? Resp 0 nsibilities the correct Jette ]ç A-F. ÿ v„ boxes 8-14 your answer sheet. Write your answers in boxes 15-21 on your answer sheet. your answers in boxes 22-27 on your answer sheet. Write What are the0 of TWO main reasons this has 0been chosen for theand housing provided free charge in theJ are staff room . insite Outwell nqueror G familiar Talk nSt jwhy 0Giles bsto fashi ninformation design Pay conditi 0 ns L topics. 0FALSE cati n c0 precautions 00bfriendly title If some simple taken, lifting equipment that is essential for construction in 1416, from athat nest on Cathedral in Edinburgh. No one knows why was of the month. We are a group, with everybody keen to talk about paying too much attention how she looked if the statement contradicts the the introduction pens themselves and feeding the birds at their own expense. staff to take every step possible to maintain food safety and work in a hygienic manner. Elephant translocation FALSE ABC if the statement contradicts the information Somepe 0 pie say it is better to work for a large company than a small one. include Pockets PART 1 Questions in mind bag that the issue is not The When a customer presents you1-10 with aand complaint, keep Comoetition Rules development? Amay represented the deep snow cold days of winter. It was the most severe eruption in modern times. Choosing the best sleeping and engineering projects can be used safely. Forklift trucks, lifting trolleys, mobile and Strategies for dealing with cust 0 mer c 0 mplaints storks disappeared from our shores. They often featured on the menus of medieval Benefits what we ’ ve enjoyed 0 eading recently and make suggestions on what we This sleeping bag has an integrated down duvet and lots of space. What’s NB ³ ou use any letter more than once. expecting to become well known NOT GIVEN if there is no information on this expe 0 tise of tiny yet determined conservation charities such as the Roy Dennis What to do if your clothes have been lost or the correct heading each section from the portions, list ofwashed headings below. NOT GIVEN ifand there is no information on this EXAMPLE NB ³What ou may use any Jetter than once. 21 problem did Chantal have at the start of the talk? 22 Chefs' uniforms .more ..for . .… … ..........…………….......... must benothing. for every shift. personal. Aiming to win the conf 0 ontation accomplishes He or she has usually AHRM 6Choose ....... ... .... Street sala 0 y Starting Breakfast supe 0 visor Checking Your English-speaking friend has asked for your help with a college project c 00 nments B had the power to ensure that babies were born safely. Helpful things volunteers might 0NÔer of volcanoes. led to the formal study Lifixed Obanquets ingshould equipment cranes and all their parts are classed as lifting so we might, quite simply, have consumed them all. But there could be awe read We are massive fans of action, fantasy and adventure but more, it packs up 0pulati mpactly and isfor easy to get back inKnepp the bag. It’sof light but to 0 ItItns geographical features. trying to earn a lot of money Hygiene Wildlife Project to reintroduce white storks at Estate Foundation N not the reintroductions ospreys Reas 0nshould 0ch 0appr 0check n at Majete Nati 0absenteeism nal itequipment. Park Encouraging empl 0successful yee health Do you agree or disagree? !arsuitable Strategy ynext. 0that ur 0responsible ach 0and mer ... Reas 0a f doing 0has r finto 0overp ice 0damaged fcdid subject Questions 1-5 When choosing sleeping bag, what seasons sno as well as how heavy made purchase meet their acust product, service, or maybe Putting effort employee wellness can 0expectations educe encourage of life writing than 5,000 words. Entries be original works etc. adry 0 were e of cor’The 0-for, ectmore 8 £eat. ... ......... ...better peit 0is a by a cleaner he/she is about celebrating New Year in different countries. Éoz C were a speciality that only the ve 0 y rich allowed to Paying bills It had a profound effect on society. A Her view of the speaker was blocked. Sto 0 ks are migrants a 0 riving after the end of winter, nesting more ominous reason. try to include ais mix of genres in our choices. 1if8teamwork This sleeping bag not very easy tostage pack up. big for athe rucksack. openly disliking her client There isthe easy access to local facilities. and white-tailed eagles to Britain has been ve 0 0y olduck welcome. And the support of a the correct number. viii, in boxes 28-33 your answer sheet. A This count Sé suffered the most severe of life. Members of this group share ideas fo.“……….......….......................…….... 0- entries the books they would like to read. 23 Kitchen staff need toA change when they start chopping A experience on you ’re backpacking. Also think about filling. Natural down is ve Sé , from has •The hair must be tied back no rings may be worn ifloss touching food .warm •Write must be manufactured well, e.g. ,the have a 15 ......................…...............…............. on itPrize. N§ combination of two. worker who remains inon cont of theithem, 0hour emotions deals word count will be checked and longe 0 of than 5,000 words will in workplace, as well as increased productivity. Once you ’ ve devised Stay calm Remember itthe is not a direct usually had Writers can submit an ent Sé ofand fewer than 5,000 words for the Writing of anti-poaching laws •Long strict enforcement if the 0have e be s a 19 Dry cleaners are generally responsible for items left with even D might be used to encourage people to get rid the monarchy. uwnuE propeLife 0this ly constructed. All equipment used for lifting or moving heavy loads should be B She was unable to find anobserved empty seat. on rooftops and happily associating with humans, and because of they It has good connections with the airpo 0 t Last sp 0 ing, two white storks were nesting at Knepp Estate, putting Cotswold Wildlife Park, which quarantined the original Polish birds and continues to Benefits another kind of food. •2alonge What ofuse bills do you have toobservations pay? • The They are 31legally .....…............................... but can be overlooked by consumers and designers. the notes below. 0 kinds lifespan and is easier pack up, while synthetic materials are easier clean, position ofsurprised strength .to a program, continue assess the outcomes and regularly survey team to starting disqualified. There is no minimum word count. 22 What Adam about made at the time? sure Making attack on you. 24 ..... your …·…… ..... that •Complete regulation chefs' shi 0 tsto and trousers are to be freshly laundered before a Write letter to your friend. In your letter People can this sleeping bag in any Dry cleaners are required to take 0season. easonable care of anything left with them. sign saying the opposite. 9 It isn Give reasons for your answer and include any relevant examples f… 0to om your own ’a t possible for any new members to join this group at present. B The impact on agriculture was predictable. For example, equipment bearing a CE mark has been constructed international B original, new ideas C The students next to her were talking. writing worksh 0 ps B Creative • may need to undergo 16 .............................…………................ before use long been a symbol of hope and new life. Yet their association with rebi 0 th also The land is of little agricultural value. manage and cover the costs of the captive-breeding programme using its own wellwtogether 0cheaper. ite bil sabout the life of alarge person they know. Writers can choose to •new breeding •10 How do you usually pay your N high inbelongings cash by another method? [Why?] dsuccessful Sé quicker and are and they ABC 34 ........………··…………·… up a unwilling oakto tree. The female laid three gather feedback. 7inor ............... iswere Start work atinbecause not fulfilled. Do not tifSé shift, along with aprons iftothey are worn. You can claim compensation your are damaged or lost while their care. Sussex Wildlife Trust committee was support the storks •39 improved efficiency knowledge orimportant experience. 0The standards. In addition, equipment that meets these standards will have documented NNÿVú List ofare Headings of rebellion . Shortly after the restoration ofare King meant they became ashare symbol of places producing them the number •For say how New Year is to people in your country It will be convenient for workers. trained staff and excellent facilities, has proved invaluable. Questions 29 and 30 This sleeping bag has been designed to ensure ce 0 tain parts of the body warm. shm 0 Id give you enough 2 If the dry cleaner loses an item belonging to you, they 24 All staff must make sure their hands clean after handling p0 ckets in men ’ s cl 0 thes Would you like to your writing with others and hear their constructive Write ONE WORD ONLY for each answer. ever forgotten to pay a bill? [Why/Why not?] •310 Have you You can get feedback on your own work from other members of this group. in deaths of C There was a significant increase C parenting skills custome 0 say what they need to. Respond with phrases such as ,‘ Hmm ’,'any I see ’, Let the pu 0 poses of the P 0 ize, Life Writing is defined as non-fiction and should the 5.30 a.m. • may need a regular check by an 17 … clean su 0 prised to hear about the job market? 22 What were Hugo and Chantal 23 ·······…·· which unfortunately proved to be 35Life …cooked ………·…………............ . However, 11eggs, People who have that entered an earaw 0adhered lier and Writing competition without achieving •Even Cross-contamination between must be avoided . To this end, instructions for tests should be to p surviving, 0 ior food to using the equipment. Certain Cha 0 les II in 1660, while storks were rare but parliament debated putting the contradictions in them if the d 0 y cleaning company has a sign saying they aren ’ t responsible for items Problems caused by elephant overp 0 pulati 0 n money to buy a completely new one. be any safe breeding places locally. A it thought there might not 15 ..... • less suggestions for how to improve it? Have you got a book inside you but need •4AFIs there anything you could do to make your bills cheaper? [Why/Why not?] Vango Fuse -12 young people. and 'Tell me mo 0 e' . Then be quiet. As the customer expresses their annoyance yet sees be based on a significant portion from the author ’ s own experience. Traditional 0 cus 0 n general preventi 0 n • describe how New Year is celebrated in your country enterp 0 ise arising from success in other countries An the argument. West sto 0 age area. This sleeping bag contains acompetitive sala 0 y £23,000 Annual success may enter again. Junior chef Supporting senior Write at least 250 staff must use clean board each time they cut different of food. types of machine 0a y,of such as cranes, must be inspected by atypes qualified engineer on just a by RCity group focuses on stories belonging to just one genre. an unde 0 useful standing of food and diet D scientific totrue. support them the lack greater effort into destroying them entirely for fear they might inspire was not surprising fowords. 0isn such young storks. Naturalists believe they are likely breed be. ARoad ItTWO has become than it0in used to sto 0they k data populations have suffered from the draining of wetlands E•This Across Europe, as left with them, this ’tmore necessarily They can texpe opt out ofenough. this responsibility Choose letters, A-E. B it worried whether would survive in B’The 0 itain long Men started to wear 32 ..........….......… ................ the 18th centu Sé· the inspiration to get started? Build you confidence to begin fo republicanism. 0to mulating Entrance you are not reacting, he or she will begin to relax. customer needs to do this before 0 ience of someone else, biographies, where the piece is only about the Lift plans •Staff competition, causing hunger for elephants Listen well Use short phrases initem, reply. cannot recognise ain been all-year ÿ0 more ound sleeping bag combines natural duck down and ahas new This 3Questions If you the receipt for aindamaged the should refund the amount six-monthly basis. Consider ofohave OU flu vaccinations on site and look atcompany employees incentives •People explain what you like New Year celebrations inwill your country D Animals suffered from achefs sickness. •putting should not touch money then food without washing hands Today, 0ering tunately, that notion has disappeared and the 0find etains its association between. sto 0insect-rich ks will inspire aour ofoffering emotions and actions iigreater The hope that B There is variety itand than they had 0native ealised. and disappearance of pastures and meadows, their loss felt Working at Milo’s Restaurants 13 and 14 up a sign. Preventing problems 512 who do not want toabout spend much on arange sleeping bag this one suits C itfor was unsure that they were actually ato species. in the kitchen should not attempt repair .....stork 25 Workers 12 Writers who are between 19 and 25 years old and in full-time education have won PART 2able ideas sto 0 by ylines and characters at regular workshops. Open to all - haze? successfully in the future. being to hear your solution. are excluded. Work produced members of this group will be available to the public. E retail experience 23 According to Michelle, what did the contempora 0 y sources say about the Laki No work on a you originally paid for it. synthetic fibre. The result is a bag that ’ s warm and weighs 1.5kg. There ’ s a ……… … ……….... until 25 on health insurance. Some companies arrange for someone who specialises in health ca 0 ds given to celebrate the a 0 rival of a new child, as a with new life, appearing on ·0 elevant to cranes C Some areas of it are more exciting than others. 31 ............... ........................ inSëects park damage to deeply. few years ago, a wsaw tea 0 ful prdo old woman in a village ingarments. Belarus showed me the • their Inbeginne the case illness or asewed skin problem , the staff member should inform the manager. • •the A33 ..........….......................... into the lining of the needs. D itSuppo had too many other to suppo Tÿ others prize in previous years. Which TWO pieces of retail information Hugo and Chantal agree would be useful? 0A s of and established 0 pockets iters. in food prices E This country the highest rise ABC Tdoctor, from O worthy 0problem, ganisations but not from iii AsThis soon asSéing you there ’write sprotect a contact them and explain the situation. Maintaining stock 10 .... ..... ...... once a Benefits c some 0a anes, a formal lift plan must be prepared. Lift plans are a They operations that use calm . memo •For invite guests, e.g., a doctor, to give information water-resistant to it from moisture. issues, such as arealise to visit the workplace and speak to employees. 13 group doesn ’finish t read or either poet Sé orSé fiction. bird car baby in sling held in its beak. F a good memory nest on her roof, empty of sto 0 ks for the first time in living Sé. Where storks People thought it was similar to ordina fog. TWO letters, A-E. Choose Cuts on hands and arms must be properly wrapped or bandaged. ........... ........…........ ................... are required to identify any chemicals kept in the kitchen. 26 ABCDE .............................................. and, after arriving in the UK, These two storks were bred in 36 ..... be possible to whereby get support for your complaint from aoperation dry cleaners ’them trade 4•Describe Itatused may When the customer has calmed down and feels you have heard his or risks her side, ent that 0 ythat each. Multiple ent 0 don ies by the same author willstart result Writers only submit one least 150 words. inawarded the world . out car Sé 18 for any to establish and some fcompensation 0 is odcan or drink yfashion 0possible u......................................................... learned t 0 Writing You will have to talk might offer you straight away. If they ’ t, you should ask to 23 Hugo and Chantal agree the speaker ’ s message was and organising month type of 0 isk assessment, the dangers of the are carefully 6Write This sleeping bag also keep user wa 0 m during the daytime. at the end of the Life competition. 13 Only one prize the reasons people return items Get the facts Ask questions and begin awith will start to as trust you. transl 0........……............ cati 0Be none pr types 0use cess been reintroduced, they are greeted great happiness and historical iv new of ItFinding was with health issues. C BpWhat 00 ks......... for now wea 0 erassociated could the pockets for small items. •This The has been effect ofhabitat stork reintroductions inwrite Europe? •The 1questions. provided for staff •40 0have ovide vaccinations association. asking not to give scripted replies but use this ansome opportunity in only the first entry being considered for the Prize and any additional entries 14 group would suit someone who thinks they could a book. G acareful good level of fitness were for several years together with aall few fully mature storks and some fellow prepare. either cove 0such the cost of repairing the item or to pay forin a replacement (if itfor can ’ t year be to about the topic one 9 ... calculated, and control measures are identified and put place. Before any lift BWhich Outwell Campi 0long nhave Lux D .......... 0 conversation. ublerestored Sleeping Bag Enc 0 akept urage a healthier diet how much time people have to shop for clothes So, after a absence, there was great excitement when in April of this B F It caused a pa eöicularly harsh winter. proper stork festivals been . The Spanish erect poles for nests along their • 19 ........ ..…··……·…... ........... . can be consulted during a 'Tool Box Talk ’ It completely blocked out the sun for weeks. rules TWO aspects of the planned housing development have people given positive 27 It is forbidden for kitchen staff to have drinks from the ..... A unfair to them at times. 7You People who wish to avoid carrying heavy weights should try this sleeping bag . start a genuine conversation, building of the Life Writing Prize have gone on to become successful a 0 elationship of trust with your customer. To help 14Safety Previous winners disqualified. Writers who have previously won or been highly commended in do NOT need todesigns write any add 0 esses. suitable group of elephants from the 32’each ..... .......... ...............… was on the second and fourth Mondays of in members' vameet Opposition from the general public repaired). tomonth two minutes. You •• IfWe 2 .……......………...... during weekdays atsticks Milo Screw Restaurants Ayou Athe variety of measures have been taken to create nesting sites. proceeds, plan should be talked over with the lifting during what is often fashion people want but can ’same t all find ’.............. re offered too little compensation, you can request a free repo eö from an- anests 5feedback juveniles before being at Knepp. Itsuitable appears that other storks are developing a pair of white stoand 0eating ksreleased built an untidy nest of in the top branches of a huge moto 0 ways, in Alsace householders install cartwheels for sto 0 ks to build You sh 0 uld say: • Bigger pockets might be made for men who belonged to a certain type of Most of us know that healthily can help p 0 event future diseases, but many are not Suggest action This double sleeping bag which is for all seasons except winter is B hard for them to follow. about? Be sure of your company ’ s may well make a verbal Diet published writers. you unde the situation, get as many details assome possible. Life Writing Prize are excluded from entering; otherwise, previous entrants •the All inju selected 00iesstand must be reported to management immediately. group isbeen open to men and who enjoy discussing the homes. The one minute to have majo roads Sussex. . them Changes have to the of referThis 0B edon to as abag 'Tool Box Talk ’(made TBT). This isroutes an important oppo T0 unity for to ask 24 Adam corrects Michelle when she claims that Benjamin Franklin the best of for fashion buying 8 aware sleeping two different types of material. independent Oof 0time ganisation. oak in the middle of our rewilding project atwomen Knepp Estate in West Drone Preventing accidents with heavy loads their .contains During cold snap in Bulgaria last March, villagers even gave white what funhealthy 00 droofs or drink y ..........….............................. 0year uis learned t 0their prepare in times 34 ............ . vi A sign hope of 37 ....................….......….....................… to new One left Knepp for a year, only AMRM sense If they have to pay the cost replacing a damaged or lost item, the maximum they ’ re soft and cosy, and there ’ s a handy pocket fohome. 0 essentials, located inside near the that eating linked to a 66 percent increased risk of loss of productivity. indust 0adifficult y.of C critical of the 26 on 27 ............... • 3 .......…................................. provided afte 0 midnight may submit. Begin your letter as follows: themes and issues found in science fiction novels. Our books a 0weather. ewhat usually • footage, Safety guards must not be altered in any way, and staff must always wear protective think about you ABC C Special shelters have been made to protect the birds in bad about their 0 ole in the operation. the facilities for cyclists the most popular fashion sizes •questions make healthier options available to 0 eplace 16 ..... . • vets and park staff made use of 33 ...............…………….........…. to help guide the taken before the pair started sitting on them, showed three large eggs. The storks access to their homes. c 0 untries when and where y 0 u learned t 0 prepare this of voluntary w 0 rk Area _Ïof erfolds you is the value of the item when itfood was left with them, notfiction, what top. also up remarkably small, its size. complaints. in future. Itobliged may beIttoo necessary to consciously develop agiven healthy and drink workplace policy, the situation and let the customer know what you going to do ’ttoit Take of haze. came to the wrong conclusion the cause 6•to Most people who take aenvironment case about aabout dry-cleaning toare court are satisfied fly back to be with the group again. those written from the 1960s onwards and include feminist science clothing and gloves when working with sharp, hot, orathe items or use objects such as 20 ........……………··……·….... tocold make sure the load doesn 0corrosive e eö going to say. You vii Creatures which represent both joy and opposition Dcharge Some people have strengthened their roofs tocompany suppo the birds' weight. the impact on the 24 What do Hugo and Chantal cplain 0 iticise about their school careers advice? fact that they were infe 00new. tilethes and did not hatch was not too disappointing. The pair elephants into an open how you learned to prepare this p 0 ckets in w 0 men s cl Oè would cost to replace as You ’ II probably be asked to provide evidence of how including a healthy catering policy. A simple thing to do is substitute soda in any on-site Pers 0 n specificati 0 n was the first to identify the reason fo 0 the haze. solve the p 0 oblem. One thing to keep in mind is that you shm 0 Id know what you can and be the original, previously unpublished work of the entrant. Graphic Entries must • have healthy food at meetings Dear. with the outcome. uwnuE materials. 0 omance. cyberpunk anda 0scientific pass over anyone ’sbeing head Main Road can make some notes 16 Fundraising e moved around, there are some p 0 actical things that should When heavy loads 27 Iceland 10 Nunston U>NN the encouragement of good relations between residents fou 0 years old, and storks can live to ove 0 thi rty, with their first attempts to are only F A driving motivation behind the project in the UK is the aspiration that the sto 0 ksa Cvending Nordisk Oscar +10 much it originally cost for example, a receipt. The dry cleaner can then offer you machines with water or juice. Also investigate the nutritional value of food supplied viii Sto 0 ks causing delight and the revival of public events supported the opinions of other observers the haze.could cannot do within the policy of the business you workabout fo 0. accompany The cost be minimal N novel-style entries, where drawings ortranquilisers photographs text, are •done elephants immobilised with Aexplain when the advice and hlow 0they wprepared ywere 0received ujewelle felt about learning to prepare to help you if you wish . be to prevent accidents. Firstly, if a load needs to be moved where workers or the cost of all the accommodation • Loose clothing or Sé must not be worn . • must be to work well in a team • 0 NÔ er 17 .. .... .... .......................................... at no cost breed often failing. Prospects for next year are encouraging. These young storks s 0 uth an item was lost O 0 damaged nine months ago, you can still take the dry cleaner 7 If return will spark feelings of empathy and affection from townspeople who see their • Women ’ s pockets were less 35 ............…........................ than men ’ s. • appoint a 21 ......................................................... to give verbal di 0 ections to the crane driver reduced amount depending on the condition of the item you II have to negotiate 17 Litter collection for team meetings and work events. Conside 0 putting a bowl of fruit out in the staff room maybe a simple upgrade on the customer ’ s next purchase or a small gift certificate. Athe welcome. Entries can be self-contained pieces of life writing, or the first 5,000 Key 28D Egypt B how much advice was given Readers' book group this f 00 d 0 r drink. 0 just At 350g, this sleeping bag isalso remarkably light, and as it..feel ’reintroductions s....other synthetic, itfix ’to sin members of the public are present, the area must have barriers or means the rural location . Entrance this process had to be completed quickly to reduce 34 are part of a project to return the species to Britain, inspired by to court. • Defective appliances must be turned off and not used staff must not t Sé to them nests on rooftops. They might encourage the public to worried about cost with Ieve Ithem. I Ilonger I Ione I like I Housing and Sé to help themselves for f0 for You can employees to bring in simple gesture this could reslpack 0 It in a word-of-mouth recommendation others, words of aone piece work. •very must care maintaining asize high standard ofitencourage 4is Curge who the advice •ensure agave 18 ..about .......... ......... ...” ... ...................... staff use easy toopen The isee.the just 13 × target. 20cm, which makes itto ideal fo to 0while no is allowed toof walk ‘provide Playmates ’ maintain. undeo _Ï 0to the load while moving. Secondly, someone iswider an group for parents at library, and toddlers are welcome count iesve that more than reached their Imported from Poland, themselves. 2918 UK the where they fly feed on earthworms, grasshoppers and frogs. • European Women were Sé concerned about pickpockets. Sec 0This ndary lifting (chains, slings, etc.) healthy lunches f area 0 om0equipment home by making sure that there is a fridge in the break room. elephants had to be turned on their 35 ……·” ………………..... to avoid damage Questions 25 and 26 making a promise you cannot commit to will only set you back. 28 Section A backpacking. Itisathe will work perfectly summer trekking. If the dry cleaner part of apathat national chain, you could get in touch with the customer called ahave banksman should always be used heavy loads crane. As a come along and play in the children ’swhen library while the meeting isback, taking place. they spent best eö ofcharismatic three years in moving aover six-acre pen with aby group of other •Heavy must have qualification in 5writers ....... .for 25 When discussing future, Hugo and Chantal disagree on White storks could be species that connects urban communities 15 School to their lungs • boxes shm 0their Id be lifted carefully with bent knees and a resident straight holding 19 Story club in the UK who The Life Writing Prize is open to aged 18 and Exercise 30 USA PART 3 •29 more likely to cause 22 ..... . services department of their head office and make the complaint to them directly. crane driver often cannot see the load, especially during touch-down, this person tells The group reads mainly fiction of different genres. Books are supplied by the Section B juveniles and several injured, non-flying adults, also from Poland. Other birds have directly landscape restoration. Certainly, people once loved The a in pairs using 36 ………·……··… ··… to link them them here. together. • the Pockets were produced Enc 0 emerging urage m with 0letters, rewriters, exercise box close to the body. Choose TWO A-E. are which means they have not previously published in print A which is the best career in fashion. D The Sleep 250GSM Single Cowl 16 Sports centre - aid elephants 36 ...............…………................ had toyears be 0 edyoung constantly or which to move it.to Fiprovide 0 her stBig 20 library. Anyone is - the have aSleeping look at ou monito 0ago, website to see what the book st local 0 ’ong loyalty Two bird Knepp already shown •him somewhe 0 welcome evillage, for employees to leave their 19 .................……..............…·· name of ourway Sto 0 ringtonsite. , work was originally ‘a Estorcheton ’ from ortry ‘ home of theof Discussion topics: the dry cleaner refuses to compensate orexpensive they offer you tooare little, the full-length work. We define a and full-length as, for example, a complete work 30 C •If Work areas should be clean free ofyou hazards. BisSection when to choose a career in fashion. Encouraging employees to exercise needn ’ t be as there plenty of low-cost for the next meeting. flew across the Channel to France and, this summer ÿ0 eturned to its companions. sto 0 ks' . The public response has been overwhelming, with crowds coming to see If you want a no-frills, budget sleeping bag that will last more than one • Pockets hung from the women ’ s 37 ...............… ··….......…...... under skirts and petticoats. devices were fitted tofashion the matriarchs 17 Clinic Which TWO issues following Lakiwords. eruption the students? following steps: O-why 0 tracking non-fiction over 30 000 fiction C they would like athe career in .to racks •It provide 20 .....……...… …..……….......................... for WO 0surprised kers who exercise available. These might include: installing for bikes in your staff car park; • Spills on the floo 0 machinery must be dealt with immediately. is y 0 methods ung people and c 00 king ve Sé unusual for such as cranes fail. However, it is all too easy to 31 summer, Section D for white storks flying England thesimple first time in hundreds of years, aand opt this.free It’s in soft, comfyfor and to wash. Give yourself bit private of ABCDE N bhow data including the size tusks and 37 ........................................... was taken encouraging employees to take pa of 0 t their in fun runs and charity events; suggesting 'walking ignore the importance ofof the seconda Sé equipment. This refers to those items that 18 Community centre 00 k of club E The widespread the effects were • Flammable liquids must be stored away from flames. In the face reports unrelenting ecological loss (the UN estimates a million C time to fit it back in the bag, though. Use it for spring, summer and autumn. landowners queueing up to o NÔ er more introduction sites. could be reached through a gap in the • Items such as 38 ....................................... 26 How does Hugo feel about being an unpaid assistant? If the dry cleaner is a member ofsubmitted a trade association such aswelcome the UK Fashion and •Entries Example questions: that arepeople simultaneously elsewhere are -being but Mental health Section Ebetween 32 meetings ’ how where discuss business as machine they get fresh air and exercise; andplease putting arespecies attached the mechanical lifting and the load is is lifted. long-lasting the effects were are onsoon the brink of globally), the stork ’ s that return refreshing •Ifkinds elephants were taken by truck to their new material. •letTextile storing containers of chemicals in the kitchen , reserve they must have clea may 0 which labelsbe , isso as Eve Sé month members ofextinction this group read a fabulous business book then Association, you can pass your complaint towhite them and they able to to What of things can children learn to cook? 19 Supermarket us know as as possible if a piece is to be published elsewhere or has in showers to assist those who 0 ide or run to the workplace. Some companies negotiate A He is realistic about the practice. Chains, slings, shackles and rigging are all examples of seconda Sé l i fti ng equipment, of deaths it caused the number news. As tens of thousands of people demonstrate about the growing climate crisis of the white stork over Britain is the triumph of practical action ove 0 The flight E Jack Wolfskin Sm 00 zip +3 • give managers appropriate training Section avoid any about the contents. discussed when we meet. Atdisqualify our youthe ’ H have chance to network with help you. Do33 you think it isFconfusion important for can children tomeetings learnit to cook? won another prize soactice we from Lifethe Writing Prize. gand 0 oup their employees athat nearby it rates is perhaps surprising note most B He feels isthese dishonest. inju 0 Wildlife ies spread occur due to faults or Featuring weaknesses thefor speed atp 0which volcanic cloud 20 Playground are important. eco-anxiety besets us, glimpses Advantages 0 the f various transl 0 sizes, catitothe 0 at nstayed at Nkh 0 ash takgym. 0of ta restoration Park bureaucracy, self-interest and negativity. of inside clothing for many decades. • and Pockets, other members all like-minded businesswomen in a relaxed environment. at home or at school? Do• you think young people should learn to cook We like the extra insulation in this bag around. the that out how feel at wo 0 ksleeping by using 21 ................. in these items. It Cfind He thinks others wantthat toSpringwatch change the practice. isemployees essential a six-monthly visual inspection is areas carried out tend to ensure how people ignored the warning signs the storks in BBC television ’ s in June, the ecologist Chris Packham will bean lots of ideas to and discuss, as well refreshments and oftofun! •The You could get independent to look at your issue and produce winner will receive _ÿchest 500 , organisation publication onas Spread the Word ’lots s website, .. ……·… -…… opportunities •toThere 38mental feel the cold (head, feet). And the hood is cosy enough useaas Improve health there are no signs of wear or damage to the slings and shackles. ‘ imaginative, intelligent, progressive and practical'. the as • described When dresses changed shape, hidden pockets had a –@ÿ negative on the do nota bullying or other inappropriate report, but thisproject could beof expensive (often around £100). w 0•two rking as chef ’ tolerate membership the Royal Society ofbehaviour Literatu and a effect development years a pillow. • Poetry reduction ingroup the number of poache 0 s and 39 .......……·· … ….............………··”....... ofthat women. 39 0aeports have shown health costs Australian companies writing FRecent an editor and anignoring agent. mental Two highly commended entries will receive meeting with Example questions: D at And yet its path to restoration in the UK has not been smooth. Support from least $11 billion aoptions year. We all have aare responsibility tomeeting look out outcome, fowith 0 oneananother. If you tried the above and still unhappy with the you • A ’ ve an example of conservation that other pa 0 ks can follow edito 0could and £500 and two mentoring sessions, a development writing fo 0 young poets aged between 12 and chef? 18 at the library. You an How enjoyable dogroup you think it would be to work include: as a professional conservation bodies has been surprisingly difficult to obtain; some were hard• Bags called ‘ pouches ’ became popular, before women carried a Some ways you can do this in the workplace running employee surveys to get take you 0 case to court. There ’ s a time limit for going to cou 0 t from when you took be0 e published on theupSpread the Word website. agent, and willan exploincrease how toneed power your imagination, and to your poems will be •skills in 40 ....… ……······… …….... as a contributor GDP What does a person to be a great chef? pressed with their own initiatives, while others were simply reluctant to stick their 40 ..…·· valuable information on morale in the workplace; training managers on mental health the item to theindry cleaner, you up to sixgroup yea 0 s . meets fortnightly on Saturdays displayed the library andhave online. The what ordinary people cook? How much influence do celebrity/TV chefs of have on necks out. the thecompensated Sussex Wildlife raised doubts strategies; o NÔ eIn0 ingaddition rebates socommittee employees are forTrust counselling if required; from 12 p.m. to 2 p.m. The group is currently full but anyone interested is and refusing to accept any bullying and unprofessional behaviou 0 in your workplace. welcome to join the membership waiting list. Së qu J¹ qJVnu 12 p. 123\ 21 40 25 42 24 39 22 26 •[ 27 44 31 38 I I Vý p.p. 1121 126 43 34 12sl 1101 37 16 17 II1'3 '3 IIII13 1081 33 1'1 1231 l@l 106jI 1 41 15 36 47 32 '1 p.p.p. 125 12s I •ê Výp. p.p.. 124 1091 35 2848 0'1 p. 1241 13 45 18 14 46 !’ÿ\˜Þ p.p.pp. 131 29 p. 12sl 126 [ÿ<•ê 20 19 !’•[ 1'1 I '3 VÚ p. 1231 •ê p.104[ 10s1 w N*E . . . . . •• VÞ ,• . ~i~1~ ÿ~~ . . . ••• E • •• 1'1 I Test Test Test 211 Test 21 Test Test Test 1 Test 21 211 Test 21 Test Test Reading Reading Reading Listening Reading Listening Listening Listening Reading Reading Questions 23-27 Questions Questions 16-10 ¹16-20 and answer Questions 23-27. Questions 1-8 Read the text below Read the text below and answer Questions 9-14. 27-30 about the stork ever having been British bird. They also had of concerns that Questions 9-14 F Vang 034-37 Starwalker Drag 021-30 n in SECTION 322below Questions 2ι40 Breaks PART PART 4 Questions 11-7 ¹22-27 20 Questions 31-40 Questions 38-40 Questions 31-40 White storks back Britain after years 40 SECTION 23 Questions 12¹ ¹¹ a27 6:Dim Vú Read the text below and answer Questions Questions 8-14 15-21 PART Questions 11-20 Read the text and answer Questions PART 324 Questions 22-27 . hundreds PART 3 Questions 21-30 ElD.Mm Vú WRITING TASK 2 Questions 27 and 28 ~ SECTION 2 Questions 1G 27 8-14. Emmmll Test 2 English-bred birds would migrate across the Channel, and feared that their messy Staff have 20 ofhigh-quality paid break time pesleeping 0 3 hoursbag of work, during which time they This inn minutes 0table vative, kids' enables you to undo some Complete the What does the speaker suggest would be helpful for each of the following areas of Complete notes below. Look at the seven reviews of sleeping bags, A-G, on pages 39 and 40. the summary below. Do the following statements agree with the info 0 mation given in the text on page 42? nests and closeness to humans would cause a hazard rubbish falling down What comment do the students make about the impact of the Laki eruption on the Read the text below and answer Questions 28-40. Complete the table Do the following agree with information given the text on page 16? on pages 25 and and answer Questions 28-40. Complete the notes below. Choose correct letter, A, B,for C or D. Label map below. Complete the notes below. Read text below and answer Questions 15-21. The text on page 18 has six A-F. Questions 11 and These beautiful birds could be about toworks become a exceeding feature Complete the below. Complete sentences below. Questions 2the Nnotes ÿturn 26statements You should spend about 40 minutes onthe this task. may not leave the premises. Eve 026 ywith staff member who a in shift 5 is hours Dealing customer complaints The Spread the Word Life Writing Prize Questions 21-24 Read the text below and answer Questions 15-22. Choose TWO letters, A-E. Groups readers and writers zips and it12 into aparagraphs, fun, animal-themed coat. Once your youngster ready Marama Beach Hotel and Bistro: voluntary work? people following countries? ’ s chimneys. of the British landscape again is entitled to a 30-minute unpaid break and free meals. However, please be aware that SECTION 1 Questions 1-14 for bed, simply zip the bottom back on and zip up the shoulders. Suitable for PART 1 SECTION 1your 1-14 Choose WRITING TASK 1Questions ONE WORD ONLY from the text for each answer. answe º NO MORE THAN TWO WORDS from the text forsheet. VÞVÞ t0return For which sleeping bag are the following statements true? ONE WORD ONLY from the text for each answer. Choose In boxes 9-14 on your answer sheet, write answe ºº0 deach guidelines for working in the kitchen Write ONE WORD AND/OR A NUMBER Write the correct letter ine— boxes 38-40 on your answer In boxes 1-7 on answer sheet, write Questions 28-33 ONE WORD ONLY each answe NÁomn Write Write the correct letter, ONE WORD ONLY for each answe ºSpread A-did ÿfor next to Questions 15-20. Write Which paragraph mentions the following? Choose ONE WORD ONLY from the text for each answe Choose ONE WORD ONLY from the text for each answer. Choose the correct letter, A , B or C. Write about the following topic: Choose TWO letters, A-E. When a customer complains, it is usually for a good reason. Here are some strategies the kitchen may not always be able to provide this se vice, especially in peak times . We are delighted to announce The the Wo Life Writing Prize in Which TWO mistakes the speaker admit she made in her first job? A home-sewing revival: the of Clothkits A Teenvisi 0 n Choose the correct letter, A, B or C. between 8 Encouraging and 20from degrees Celsius. employees totobe healthy: Mechanical lifting equipment A-G,What next to to Choose FIVE answers the box box write the correct So how has the reintroduction project managed going? makes Choose FOUR answers from the and the letter, A-F, next ABCDE Beverages kept in about the sto 0 eroom may not be consumed byget staff, but filtered water isit in that will help you handle aminutes customer complaint inwork asheet. smooth and professional manner. association with Goldsmiths Writers ’ write Centre. Read the text below and answer Questions 1-8. Write your answers in boxes 23-27 on your answer The examiner asks you about yourself, your home, or studies and other Read the text below and answer Questions 1-7. You should spend 20 this task. A The last definitive record of a pair of white storks successfully breeding in Britain Questions 16-20. This is a reading group for teens aged 12-16 which meets on the last Thursday Write your answers 15-22 a guide for employers being dishonest to her employe 0 in boxes 34-37 on your answer sheet. TRUE if the statement agrees with the information Write the correct letter, A-G, in boxes 1-8 on your answer sheet. Questions 27-30. some ways special is that it has had to rely on private individuals actually building The health and well-being of customers and staff is our first priority, andhousing we expect all 38 In Section A, we learn that inwhy the past people thought white storks ifA-F. the statement agrees with information TRUE The text on pages 25 and 26 has six sections, A-F .nsibilities 21 Why do the students the Laki eruption of 1783 issheet. so important? Resp 0the the correct Jette ]çin ÿthink v„ boxes 8-14 on your answer Write answers in boxes 15-21 on your answer sheet. your answers boxes 22-27 on answer sheet. Write What are the TWO main reasons this site has been chosen for the Inyour the 1970s, Clothkits revolutionised home sewing. Later, aessential woman from Sussex, provided free of charge in the staff . your Outwell nqueror G familiar Talk nSt j room 0Giles bsto in fashi 0in ninformation design Pay and conditi 0 ns L topics. 0FALSE cati 0month. n c0 precautions Jattention 00bfriendly title If some simple are taken, lifting equipment that is for construction in 1416, from athat nest on Cathedral Edinburgh. No one knows why was of the We are a group, with everybody keen to talk about paying too much how she looked if the statement contradicts the the introduction pens themselves and feeding the birds at their own expense. staff to take every step possible to maintain food safety and work in a hygienic manner. Elephant translocation FALSE ABC if the statement contradicts the information Somepe 0 pie say it is better to work for a large company than a small one. include Pockets PART 1 Questions 1-10 England, revived the nostalgic brand and brought up to in minditbag that thedate issue is not The When a customer presents you with aand complaint, keep Comoetition Rules development? Amay represented the deep snow days of winter. Itexpecting was the most severe eruption incold modern times. Choosing the best sleeping and engineering projects can be used safely. Forklift trucks, lifting trolleys, mobile Strategies for dealing with cust 0charities mer cof 0 on mplaints storks disappeared from our shores. They often featured the menus of medieval Benefits what we ’ ve enjoyed 0 eading recently and make suggestions on what we This sleeping bag has an integrated down duvet and lots of space. What’s NB ³ ou use any letter more than once. to become well known NOT GIVEN if there is no information on this expe 0 tise of tiny yet determined conservation such as the Roy Dennis What to do if your clothes have been lost orand Choose the correct heading for each section from the list headings below. NOT GIVEN if there is no information on this EXAMPLE NB ³ ou may use any Jetter more than once. 21 What problem did Chantal have at the start of the talk? 22 Chefs' uniforms and . ..conf . .… … ..........…………….......... must benothing. washed fororevery shift. personal. Aiming to win the 0 ontation accomplishes He she has AHRM 6Lifixed ....... ... .... Street sala project 0 y usually Starting Breakfast supe 0cvisor Checking portions, Your English-speaking friend has asked for your help with a college 00 nments B had the power to ensure that babies were born safely. Helpful things volunteers might 0NÔer of volcanoes. It led to the formal study Obanquets ingshould equipment cranes and all their parts are classed as lifting equipment. so we might, quite simply, have consumed them all. But there could be awe We are massive fans ofstorks action, fantasy and adventure but itread packs up 0pulati mpactly and isfor easy to get back inKnepp the bag. ’sof light but to 0 geographical features. trying to earn a lot of money Hygiene Wildlife Project to reintroduce white at Estate Foundation N not the reintroductions ospreys Reas 0nshould 0ch 0appr 0check n at Majete Nati 0absenteeism nalof Park Encouraging empl 0successful yee Do you agree or disagree? !arsuitable ynext. 0that ur 0responsible ach The 0and mer ... Reas 0a f doing 0has r finto 0overp ice 0many fcdid subject Questions 1-5 When sleeping bag, what seasons it’health sno as well as how heavy AStrategy ’ more, Ichoosing can ’Ittns remember of the clothes Ietc. wore was six, but IIthave abetter vivid made purchase meet their aIcust product, service, or maybe Putting effort employee wellness can educe encourage of life writing than 5,000 words. Entries be original works adry 0 were ebefore cor 0-for, ectmore 8 £eat. ... ......... ... peit 0is a damaged by cleaner he/she is about celebrating New in different countries. Éoz Cbills were a speciality that only the ve0expectations 0Year y a rich allowed to Paying It had a profound effect on society. A Her view of the speaker was blocked. Sto 0 ks are migrants a 0 riving after the end of winter, nesting more ominous reason. try to include a mix of genres in our choices. 1if8teamwork This sleeping bag is not very easy to pack up. big for a rucksack. openly disliking her client There is easy access to local facilities. and white-tailed eagles to Britain has been ve 0 0y oltrace welcome. And the support of a the correct number. viii, in boxes 28-33 your answer sheet. A This count Sé suffered the most severe of life. Members of this group share ideas fo.“……….......….......................…….... 0- entries the books they would like to read. 23 Kitchen staff need toA change when they start chopping A experience on stage you ’memory re backpacking. Also think about filling. Natural down is ve Sé , from has •The hair must be tied back no rings may be worn ifloss touching food .Itwarm of abe certain skirt whose patterns Iitems can still in mind .if was •Write must be manufactured well, e.g. ,the have a 15 ......................…...............…............. on itPrize. N§ combination of the two. worker who remains inon cont of theithem, 0my emotions deals word count will be checked and longe 0 duck than 5,000 words will in the workplace, as well as increased productivity. Once you ’ ve devised Stay calm hour Remember itthe is not a direct usually had Writers can submit an ent Sé ofand fewer than 5,000 words for the Writing of anti-poaching laws •Long strict enforcement the 0have e be s a 19 Dry cleaners are generally responsible for left with even D might used to encourage people to get rid of the monarchy. uwnuE propeLife 0this ly constructed. All equipment used for lifting or moving heavy loads should be B She was unable to find anobserved empty seat. on rooftops and happily associating with humans, and because of they It has good connections with the airpo 0 t Last sp 0 ing, two white storks were nesting at Knepp Estate, putting Cotswold Wildlife Park, which quarantined the original Polish birds and continues Benefits another kind of food. •2alonge What kinds of bills do you have to pay? • They are 31 .....…............................... but can be overlooked by consumers and designers. Complete the notes below. 0a lifespan and is easier to pack up, while synthetic materials are easier clean, wraparound, with aattack belt threaded through itself, decorated with cats in two ato position ofsurprised strength .to a program, continue assess the outcomes and regularly survey team to starting disqualified. There is no minimum word count. 22 What Adam about observations made at the time? sure Making on you. ..... your …·…… ..... that •Dry The regulation chefs' shi 0 tsthat and trousers are to be freshly laundered before Write letter to your friend. In letter People can use this sleeping bag in any cleaners are legally required to take 0season. easonable care of anything left with them. sign saying the opposite. 9B Itlong isn Give reasons for your answer and include any relevant examples f… 0to om your ’tbeen possible for any new members to join this group at24 present. B The impact on agriculture was predictable. For example, equipment bearing ayour CE mark has been constructed international B original, ideas C The students next to her were talking. writing worksh 0new ps Creative • may need to undergo 16 .............................…………................ before use a symbol of hope and new life. Yet their association with rebiusing 0 th own also The land is of little agricultural value. manage and cover the costs of the captive-breeding programme its own wellw 0 i te about the life of a person they know. 10 Writers can choose to • successful breeding •and How do you pay your l s your Nahigh inbelongings cash by another method? [Why?] shades ofusually green. I Do wore it tifbiwith knitted red jersey mum bought inlaid ainjumble dshift, Sé quicker and are cheaper. they ABC 34 ........………··…………·… together upwas a unwilling large oakmy tree. The female three gather feedback. 7inor ............... iswere Start work at not fulfilled. not Sé new along with aprons iftothey are worn. You can claim compensation are damaged or lost while their care. Sussex Wildlife Trust committee to support the storks because •39 improved efficiency knowledge orimportant experience. 0The standards. In addition, equipment that meets these standards will have documented NNÿVú List of Headings of rebellion . Shortly after the restoration of King meant they became a symbol of places producing them the number • say how New Year is to people in your country It will be convenient for workers. trained staff and excellent facilities, has proved invaluable. Questions 29 and 30 3 This sleeping bag has been designed to ensure ce 0 tain parts of the body are warm. shm 0 of Idof give you enough 2•24 IfWould the dry cleaner loses item belonging to you, they All staff must sure their hands are clean after handling sale, and brown sandals flowers cut into the toes . It hear was 1979, and I was p0 ckets in0WORD men ’say smake clto 0what thes you like share your writing with others and their constructive Write ONE ONLY for each answer. ever forgotten to pay a bill? [Why/Why not?] •10 Have you You can get feedback on your own work from other members this group. in deaths C There was aby significant increase parenting skills custome 0C they need to. Respond with phrases such as Hmm ’,'any Inot see ’, Let the pu poses of the Pan 0with ize, Life Writing is defined as non-fiction and should the 5.30 a.m. may need a regular check an 17 … clean su to hear about the job 22 What were Hugo and Chantal 23 ·······…·· eggs, which unfortunately proved to be 35 …cooked ………·…………............ .market? However, this 11 People who have entered an ea 0adhered li0er prised Life Writing competition without achieving •For Cross-contamination between raw and must be avoided .,‘ To end, instructions for tests that should be to p surviving, 0 ior food to using the equipment. Certain Cha 0 five. les IIto in 1660, while storks were rare but parliament debated putting the contradictions in them if the d 0 y cleaning company has a sign saying they aren ’ t responsible for items Problems caused by elephant overp 0 pulati 0 n yet I forgot about that skirt fo 「 a long time, but when a girlfriend mentioned money buy a completely new one. be any safe breeding places locally. A it thought there might not 15 ..... less suggestions for how to improve it? Have you got a book inside you but need •4AF•Even Is there anything you could do to make your bills cheaper? [Why/Why not?] Vango Fuse -12 young people. and 'Tell me mo 0 e' . Then be quiet. As the customer expresses their annoyance yet sees be based on abag significant from the author ’scountries own experience. cus 0 n general preventi 0 portion nisuseful •0This describe how New Year celebrated ininspected your country enterp 0 isethe arising frommust success in other An argument. West sto 0 age area. sleeping contains acompetitive sala Traditional 0 y £23,000 Annual success may enter again. Road Junior chef Supporting senior Write at least 250 staff must use clean board each time they cut different of food. types of machine 0a y,of such as cranes, be by aatypes qualified engineer on just a by RCity This group focuses on stories belonging to just one genre. an unde 0 populations standing of food and diet D scientific data totrue. support them the lack greater effort into destroying them entirely for fear they might inspire republicanism. was not surprising fowords. 0isn such young storks. Naturalists believe they are likely to breed be. A It has become more than it used to sto 0 k have suffered from the draining of wetlands E Across Europe, as left with them, this ’ t necessarily They can ’ t opt out of this responsibility the name Clothkits while we were chatting, it was as if door suddenly opened Choose TWO letters, A-E. B it worried whether they would survive in B 0 itain long enough. • Men started to wear 32 ..........….......… ................ in the 18th centu Sé· the inspiration to get started? Build you 0 confidence to begin fo 0 mulating Entrance you are not reacting, he or she will begin tochefs relax. The needs to do this before expe customer 0 ience ofrecognise someone else, biographies, where the piece is only about the Lift plans •Staff competition, causing hunger for elephants Listen well Use short phrases initem, cannot ain all-year ÿ0 more ound sleeping bag combines natural duck down and ahas new This 3Questions If you the receipt for aindamaged the should refund the amount six-monthly basis. Consider ofohave OU flu vaccinations on site and look atcompany employees incentives •People explain what you like about New Year celebrations inwill your country D Animals suffered from aareply. sickness. •putting should not touch money then food without washing hands Today, 0ering tunately, that notion has disappeared and the stork 0find etains its association between. sto 0insect-rich ks will inspire range ofoffering emotions and actions iigreater The hope that B There is variety itand than they had 0native ealised. and disappearance of pastures and meadows, their loss been felt Working at Milo’s Restaurants 13 and 14 up a sign. on aable moment in the past that resonated with vivid significance for me. ’to The brand, Preventing problems 512 who do not want to spend much on a sleeping bag this one suits C it was unsure that they were actually a species. in the kitchen should not attempt to repair ..... 25 Workers 12 Writers who are between 19 and 25 years old and in full-time education have won PART 2 ideas for sto 0 ylines and characters at our regular workshops. Open all - haze? successfully in the future. being to hear your solution. are excluded. Work produced by members of this group will be available to the public. E retail experience 23 According to Michelle, what did the contempora 0and y sources say about the Laki No work on a you originally paid for it. synthetic fibre. The result is a bag that ’ s warm weighs 1.5kg. There ’ s a ……… … ……….... until 25 on health insurance. Some companies arrange for someone who specialises in health ca 0 ds given to celebrate the a 0 rival of a new child, as a with new life, appearing on ·0 elevant to cranes C Some areas of it are more exciting than others. 31 ............... ........................ in the park • damage to deeply. A few years ago, a tea 0 ful old woman in a village in Belarus showed me the founded in 1968, had by the late 1980s mostly vanished from people ’ s lives, but • their Inbeginne the case illness or asewed skin problem , Hugo staff member should inform the manager. • the A33 ..........….......................... into the lining of the garments. needs. D itSuppo had too many other prdo Sëects to suppo Tÿ others prize in previous years. Which TWO pieces of retail information and Chantal agree would be useful? 0 s of and established 0 pockets iters. the inbe food prices E This country saw highest rise ABC Tdoctor, from O worthy 0w ganisations but not from iii AsThis soon asSéing you realise there ’write sprotect a problem, contact them and explain the situation. They Maintaining stock 10 .... ..... ...... once a Benefits c some 0a anes, a formal lift plan must prepared. Lift plans are a For operations that use calm . • invite guests, e.g., a doctor, to give information water-resistant finish to it from moisture. issues, such as to visit the workplace and speak to employees. 13 group doesn ’ t read or either poet Sé or fiction. bird car a baby in sling held in its beak. F a good memory by a combination of determination and luck Kay Mawer brought it back. nest on her roof, empty of sto 0 ksproperly for the first time in living memo Sé. her storks People thought itworld was to ordina Sé fog. TWO letters, A-E. Cuts on hands and arms be wrapped or bandaged. ........... ........…........ ................... are required to identify any chemicals kept inWhere the kitchen. 26 ABCDE .............................................. and, arriving in the UK, These two storks were bred inmust 36 ..... be possible to get support for your from aafter dry cleaners ’them trade 4Choose Itatused may When the customer has calmed down and feels you have heard his or side, start ent 0 ythat each. Multiple ent 0 don ies the same author will Writers only submit one least 150 words. inawarded the .similar car Sé out 18 for any risks •Describe to establish and some fcompensation 0 is odcan or drink yfashion 0possible u......................................................... learned t 0 Writing You will have toyou. talk might offer you straight away. they ’by t,will you should ask toresult 23 Hugo and Chantal agree that the speaker ’complaint s0Ifm message was and organising month type ofsleeping 0transl isk assessment, whereby the dangers of the operation are carefully 6Write This bag also keep user wa during the daytime. at the end of the Life competition. 13 Only one prize the reasons people return items Get the facts Ask questions and begin a start to trust 0 cati 0 n pr 0 cess The have been reintroduced, they are greeted with great happiness and some historical iv Finding new types of habitat It was associated with health issues. C B 00 ks for now wea 0 er could use the pockets for small items. • The 40 What has been one effect of stork reintroductions in Europe? • 1 ......... ........……............ provided for all staff •prepare. pkept 0 group ovide vaccinations association. asking questions. Be careful not to give scripted replies but use this as an opportunity in only the first entry being considered for the Prize and any additional entries 14 This would suit someone who thinks they could write a book. G a good level of fitness were for several years together with a few fully mature storks and some fellow either cove how 0such thehealthier cost of repairing the item or to pay forina place. replacement (if itfor can ’ t year be to about thein topic one 9 ... and measures are identified and put Before any lift BB Outwell Campi 0long Lux D .......... 0 the Sleeping Bag Enc 0Clothkits urage aaspects diet much time people to shop for clothes So, after acreated absence, there was great excitement when April of this Fcontrol Itnhave caused auble pa.have eöicularly harsh winter. was by designer Anne Kennedy, who came up with the proper conversation. stork festivals been restored . 0The Spanish erect poles for nests along their •calculated, aIt 19 ........ ..…··……·…... ........... can be consulted during a..... 'Tool Box Talk ’ bag It completely blocked out the sun for weeks. Safety rules Which TWO of the planned housing development have people given positive 27 is forbidden for kitchen staff to have drinks from the A unfair to them at times. 7BYou People who wish to avoid carrying heavy weights should try this sleeping . start a genuine conversation, building of the Life Writing Prize have gone on to become successful a elationship of trust with your customer. To help 14 Previous winners disqualified. Writers who have previously won or been highly commended in do NOT need to write any add 0 esses. • a suitable group of elephants from the same 32 ..... .......... ...............… was We on the second and fourth Mondays of each in so members' vmeet Opposition from the general public repaired). tomonth two minutes. • ingenious 2 .……......………...... during weekdays atsticks Milo ’coloured Screw Restaurants Ayou Athe variety of measures have been taken to create nesting sites. proceeds, plan should be talked over with the lifting during what is often fashion designs people want but can ’install t all find ’.............. re offered too little compensation, you can request a free repo from an- anests 5feedback juveniles before being at Knepp. Itsuitable appears that other storks are pair of sto 0eating ksreleased built an untidy nest of in the top branches of aYou huge idea of printing aget pattern straight on to fabric that aare moto 0white ways, and in Alsace householders cartwheels for sto 0developing kseö to build You sh 0us uld say: • aAll Bigger pockets might be made for men who belonged to a certain type of Most of know that healthily can help p 0 event future diseases, but many not Suggest action This double sleeping bag which is for all seasons except winter is BIfhomes. hard for them to follow. about? Be sure of your company ’ s may well make a verbal Diet published writers. you unde 0 stand the situation, as many details as possible. the Life Writing Prize are excluded from entering; otherwise, previous entrants • inju 0 ies must be reported to management immediately. selected group isbeen open to men and whobyoppo enjoy discussing the The one minute to have majo roads Sussex. . that Changes have to the of some referThis 0B edon to as abag 'Tool Box Talk ’(made TBT). This isroutes an important T0 unity for them to ask 24 Adam corrects Michelle when she claims that Benjamin Franklin the best of for fashion buying 8 aware sleeping two different types of material. independent Oof 0time ganisation. paper was not Itproject was accompanied instructions almost oak in the middle of our atwomen Knepp Estate in West Drone Preventing accidents with loads their .contains During cold snap in Bulgaria last March, villagers even gave white what fpattern 00 droofs or drink y ..........….............................. 0year uneeded. t 0their prepare inrewilding times 34 ............ . as vi A sign hope of 37 ....................….......….....................… to new One left Knepp for a year, only AMRM sense If they have to pay the cost replacing damaged or lost item, the maximum they ’ re soft cosy, and there ’heavy slearned ain handy fohome. 0 essentials, located inside near the that unhealthy eating is linked to apocket 66 percent increased risk of loss of productivity. indust 0adifficult y.of C critical of the 26 on 27 ............... •Safety 3and .......…................................. provided afte 0a midnight may submit. Begin your letter follows: themes and issues found science fiction novels. Our books a 0 e usually • guards must not be altered in any way, and staff must always wear protective think about what you ABC C Special shelters have been made to protect the birds in bad weather. about their 0 ole in the operation. the facilities for cyclists the most popular fashion sizes •questions make healthier options available to 0 eplace 16 ..... . anyone could follow on how to cut the pieces out and sew them together. ’ I was • vets and park staff made use of 33 ...............…………….........…. to help guide the footage, taken before the pair started sitting on them, showed three large eggs. The storks access to their homes. c 0 untries when and where y 0 u learned t 0 prepare this of voluntary w 0 rk Area obliged too _Ï er you is the value of the item when it was left with them, not what it top. It also folds up remarkably small, given its size. complaints. in future. It may be necessary to consciously develop a healthy food and drink workplace policy, ofwith the situation and let the customer know what you are going to do ’tto offeminist haze. came to the wrong conclusion the cause 6•toTake Most people who take aenvironment case about aabout dry-cleaning to court are satisfied fly back to be the group again. those written from the 1960s onwards and include science fiction, clothing and gloves when working with sharp, hot, orathe items or use objects such as 20 ........……………··……·….... tocold make sure the doesn 0corrosive e eö going to say. You vii Creatures which represent both joy and opposition Dcharge Some people have strengthened their roofs tocompany suppo the birds' weight. the impact on the 「ebelling against the formulaic lines ofhatch textile design at that time ,’load Kennedy says. 24 do Hugo and Chantal cplain 0 iticise about their school careers advice? that they infe 00new. tilethes and did not was not too disappointing. The pair elephants into an open how you learned to prepare this p fact 0What ckets in wthe 0 were men s0to cl identify Oè the would cost to replace as You ’ II probably be asked to provide evidence of how including a healthy catering policy. A simple thing to do is substitute soda in any on-site Pers 0 n specificati n was first the reason fo 0 the haze. solve p 0 oblem. One thing to keep in mind is that you shm 0 Id know what you can and be the original, previously unpublished work of the entrant. Graphic Entries must • have healthy food at meetings Dear. with the outcome. uwnuE materials. 0 and omance. cyberpunk and scientific pass over anyone ’ s head Main Road can make some notes Fundraising a 0 e being moved around, there are some p 0 actical things that should When heavy loads 2716 Iceland ’ My interest was in folk art clothes that were simple to make as I had lots 10 Nunston U>NN the encouragement of good relations between residents fouOscar 0 ksmotivation yearscausing old, and storks can live ove 0 the thirty,is nutritional with their first attempts to Fare Aonly driving behind the project intothe the aspiration that the sto 0of ksa Cvending Nordisk +10 much itelephants originally cost - immobilised for example, a or receipt. The dry can then offer you machines with water or juice. Also investigate value of food supplied viii Sto 0they delight and the revival of UK public events supported the opinions of