INDIAN INSTITUTE OF MANAGEMENT AMRITSAR
Master of Business Administration
Course Outline
Course Code and Course Title
Course type (Regular/Elective)
Pre-requisites (if any)
Course Units
Total no. of sessions
Session Duration
Term
Year and Batch
Sections (if any)
Operations Management
Core
1
20
75mins
III
2024, MBA-BA/HR 03
2
Instructor(s)
Contact Details
Office
Consultation Hours
Harpreet Kaur
harpreetk@iimamritsar.ac.in
Faculty Block, Room No. 13
4:00 PM to 6:00 PM (weekdays)
Introduction
Operations Management (OM) deals with the management of resources for efficient production
of goods and services. This course provide understanding of how to gain competitive advantage
through operations. The course details different kinds of business processes, how they align
customer requirement and explains how to measure key process parameters like capacity, lead
time etc. It helps them to understand the complex processes underlying the development and
manufacture of products as well as the creation and delivery of services. The course also covers
process analysis to measure and improve operational performance in manufacturing and service
organizations. In latter part of the module, the course focus is on planning strategic, tactical
and operational decisions.
Learning Outcomes/Course Objectives
At the end of this course, the students would be able to




Have a solid understanding of role of operations in order to provide a competitive
advantage to various kinds of organizations in different markets.
Develop ability to analyze the role of various operations in improving performance of
any manufacturing or service organization
Develop the ability to analyze various kind of business operations; measuring and
improving the performance of manufacturing, project and service organization.
Utilize “appropriate tools and techniques” to address various decisions related to
operations
Textbooks and Learning Materials
This section lists out the text books, reading materials, cases and other resources to supplement
and support the learning process.
Text Book(s)
Heizer, J., Render, B., Munson, C., & Sachan, A. (2017). Operations management:
sustainability and supply chain management, 12/e. Pearson Education.
Reference Book(s)
Stevenson, W. J., 2014, Operations Management, 9th edition, McGraw-Hill Education.
Mahadevan, B., 2010, Operations Management – Theory and practice, 2nd edition, Pearson.
Goldratt, E. M., Cox, J. and Whitford, D. (2004), The Goal: A Process of Ongoing
Improvement, North River Press.
Russell, R. S., & Taylor, B. W. (2014). Operations and supply chain management. John Wiley
& Sons.
Jeffrey K. Liker (2004), The Toyota Way , Tata McGraw Hill.
Additional Reading(s)
Case1: Mission Impossible? Yummy77 delivers Groceries within the hour (Product #:
916025-PDF-ENG)
Case 2: Gati: Achieving Quality Excellence in Shipment Delivery (Product #: W19435-PDFENG)
Case 3: Toffee Inc: Demand Planning For Chocolate Bars (Product #:W15155-PDF-ENG)
Case 4: Kristen’s Cookie Co. (A) (Product # 686093-PDF-ENG)
Case 5: Executive Shirt Co. Inc. (Product # 696071-PDF-ENG)
Pedagogy Used/Learning Process
In this course, a variety of pedagogical tools such as lectures, case discussions, real-life
examples, videos, etc. will be used to support the learning activities. The students are expected
read the textbooks or other assigned readings outside of class and participate in the critical
analysis of the material through class discussion.
Evaluation Components/Assessment of Student Learning
Assessment Tool
Quizzes (2)
End term Exam
Class Participation
Mid Term
Group Project (Synopsis,
Presentation & Report)
Percentage
20
35
10
20
15
Session Plan
Module
Session
Topic Covered
Basics of
operations
1-2
Introduction to operations and
operations strategy
3
Design of Products and services
4-5
Managing quality in operations &
Statistical Process Control
6-7
Demand Forecasting
8-10
Inventory Management
Chapter 12, 14
Case III; Toffee, Inc
11-13
Process Selection, design and
analysis
Chapter 7
Case IV: Kristen’s
Cookie Co. (A)
Defining
operations
Designing and
Managing
operations
Reference
Chapter 1,2
Case I: Mission
Impossible?
Yummy77 delivers
Groceries within the
hour
Chapter 5
Chapter 6
Case II: Gati:
Achieving Quality
Excellence in
Shipment Delivery
Chapter 4
Operations
planning
14-15
Designing Facility Layout
Chapter 9
Case V: Executive
Shirt Co. Inc.
16-17
Aggregate Planning
Chapter 13
18-19
Project Management Basics
Chapter 3
20
Group Project Presentations
Additional Instructions (if any)
The students are expected to work on a live project during this course. The students are required
to carefully study and analyze the operations and processes at any service, manufacturing or
retail organization located nearby. They are required to measure the current efficiency of the
system and propose the strategies to improve the efficiency of the processes. The final report
(not exceeding 15 pages) shall be submitted on or before the date that will be communicated
to the students.