TAYLOR LYONS
Selected Skills
• Exceptional verbal and written communication
skills in both one-on-one and group settings
• Compulsive leader with a compelling drive for
excellence, evidenced by a successful
provincial soccer career at York University
• Well-versed in KYC principles, and
understanding the needs of clients
• Highly competent with complex calendar
scheduling and organizing daily tasks
• Strong reputation for building and maintaining
lasting client relationships
• Thrives under pressure and in fast-paced work
environments
• Excellent multi-tasking abilities, managing
multiple responsibilities simultaneously
• Strong problem-solving skills with a track
record of finding effective solutions
• Forward-thinking mindset, always seeking
innovative ways to accomplish tasks efficiently
• Proficient with technological software,
including Microsoft Office Suite and Google
Suite, QuickBooks
Education
Bachelor of Arts: Children Studies - 01/2016
York University, Toronto, ON
French Intermediate Certificate: French - 01/2016
York University, Toronto, ON
Work History
Founder
Jan 2018 - current
Giving Back Canada Ltd., Toronto, ON
• Founder of a Non-Profit in the GTA, helping struggling families fight food insecurity
• Established long-term partnerships with key industry players, contributing to an increased market
presence
• Spearheaded marketing initiatives that effectively communicated brand value propositions,
resulting in higher customer acquisition rates
• Oversaw financial management activities such as budgeting, forecasting, and cash flow monitoring
for improved financial stability
• Delivered exceptional customer service by addressing family concerns promptly and effectively
resolving issues
• Introduced advanced technology solutions into daily operations which led to increased
productivity levels throughout the company
• Facilitated seamless travel arrangements for volunteers and donors, to and from events
• Collaborated with internal team and external donors/stakeholders to schedule meetings,
interviews, and donor engagements, maintaining professionalism and diplomacy in all interactions
• Raised over $150,000, helping families struggling during the holiday seasons
• Organized and managed various events throughout Toronto and the GTA, managing over 50
volunteers
Owner
Jan 2021 – Jan 2024
Dream Day Decor & Party Rentals, Toronto, ON
• Managed financial aspects of the business, including budgeting, financial reporting, and tax
preparation
• Oversaw all daily operations, ensuring all tasks were completed accurately and efficiently
• Increased customer satisfaction by implementing efficient business processes and providing
exceptional service
• Developed and maintained strong relationships with clients, resulting in repeat business and
referrals
• Orchestrated seamless event experiences by overseeing the coordination of rental logistics,
attendees, and ensuring timely delivery, setup, and breakdown
Customer Service Manager
Sept 2018 – Aug 2021
Teknaform Inc., Toronto, ON
• Enhanced customer satisfaction by streamlining support processes and implementing new
strategies
• Developed strategic relationships with key clients, ensuring their needs were met consistently and
promptly
• Boosted customer retention rates through exceptional problem-solving skills and relationshipbuilding efforts
• Facilitated clear communication between departments, ensuring seamless flow of customer service
Certifications
• French Intermediate Certificate
Accomplishments
• Alumni Top 30 Under 30 for Top Changemakers
• All-Star Canadian Varsity Soccer Athlete at York University
• Etobicoke Community Recognition Award by MP Yvan Baker
Languages
English
French
Native or Bilingual
Professional Working
References
References available upon request