SABRE BASIC RESERVATIONS
TRAINING WORKBOOK
Sabre: Basic Reservations
Edition 1.0
© 2015 Sabre Inc. All rights reserved
This documentation is the confidential and proprietary intellectual
property of Sabre Inc. Any unauthorized use, reproduction,
preparation of derivative works, performance, or display of this
document, or software represented by this document, without the
express written permission of Sabre Inc. is strictly prohibited.
Sabre, the Sabre logo design, Format Finder help system, and
Personal Trainer are trademarks and/or service marks of an
affiliate of Sabre Inc. All other trademarks, service marks, and
trade names are owned by their respective companies
CHAPTER 1:
TRAINING WORKBOOK
Introduction to Sabre
Edition 1.0
© 2015 Sabre Inc. All rights reserved
This documentation is the confidential and proprietary intellectual
property of Sabre Inc. Any unauthorized use, reproduction,
preparation of derivative works, performance, or display of this
document, or software represented by this document, without the
express written permission of Sabre Inc. is strictly prohibited.
Sabre, the Sabre logo design, Format Finder help system, and
Personal Trainer are trademarks and/or service marks of an
affiliate of Sabre Inc. All other trademarks, service marks, and
trade names are owned by their respective companies
SHARPEN
SHARPENYOUR
YOUREDGE
EDGE
Sabre Basic Reservations – Chapter 1: Introduction to Sabre
(LUD: Jan.2018) Page / 1
T AB L E O F C O N T E N TS
Objectives
3
Overview
3
Introduction to Sabre
3
Travel Terminology
4
Access Sabre Red Workspace
5
Manual Sign In
5
Passcode Change
6
Sign–Out
7
SRW Familiarization
7
Sabre Keyboard
8
Printer Designation
10
Encode Function
10
Decode Function
11
Encode/Decode App
12
Knowledge Check
12
Appendix 1 & 2: Phonetics & Airline Designation Codes
13
Appendix 3: Major City / Airport Codes
14
Sabre Basic Reservations – Chapter 1: Introduction to Sabre
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Author: AVP
OBJECTIVES
Upon completion of this chapter, you will be able to:
•
Know the history of Sabre
•
Differentiate the terms GDS and CRS
•
Learn the travel industry terminologies
•
Identify the specific keys on the Sabre keyboard and describe its function
•
Access Sabre Red Workspace (SRW) and know its features
•
Sign in and out of the Sabre system
•
Apply the Encode and Decode function for airlines and cities
OVERVIEW
The Introduction to Sabre course is designed for new travel consultants who have basic travel industry
knowledge with limited or no experience using the Sabre computer reservation system.
The course aims to give you the Sabre skills required to confidently create, maintain and manage air
bookings in the Sabre system .
The course is conducted in a step by step explanations and scenario based examples. It is
competency based and directed towards the practical, day-to-day tasks of travel consultants.
HISTORY OF SABRE
Sabre is the leading provider of technology, distribution and marketing services for the travel industry
and has been voted the world’s number one global distribution system for the twelfth consecutive year
in the 2005 World Travel Awards. There are more than 425,000 travel agencies gain access to more
than 400 airlines through our travel marketplace, the Sabre global distribution system.
The Sabre system was developed by American Airlines for Travel Agents in the 1960’s and is now the
world’s largest non-government computer system. It is also the largest database of travel and tourism
information.
Sabre Basic Reservations – Chapter 1: Introduction to Sabre
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Sabre’s Database
The Sabre database stores a range of information, much of which is provided directly by vendors, such
as airlines, hotels, cars and insurance companies. Information stored in Sabre includes:
•
800 airline schedules
•
Ability to shop and book 400 airlines globally
•
986,000 city pairs
•
87+ million published fares
•
1 billion+ fare constructions
•
175,000 hotel properties
•
40 rental car companies
•
17 Cruise Lines
•
200 Tour Operators
•
50 Rail Carriers
•
80,000 transactions per second (at peak)
•
100,000+ agency computers accessing Sabre travel content globally at any time
•
Present in more than 85 countries and 15 languages
•
Automated Reference System
Sabre Travel Network Philippines
Sabre Philippines has more than 2,000 agency subscribers in Luzon, Visayas and Mindanao regions.
TRAVEL INDUSTRY TERMINOLOGY
The following terms are universal to the travel industry and will be used throughout your Sabre course.
Computerize Reservation System (CRS)
A computer network through which travel
information is viewed and booked by the
airlines for inventory control
Global Distribution System (GDS)
A central computer database which houses
and/or provides access to multiple airline,
accommodation and hotel inventories, enabling
you to book flights, rooms and/or cars,
insurance or rail directly with the vendor
Sabre Red Workspace (SRW)
A point-of-sale solution that provides agents
and suppliers with all the travel information to
manage agency operations easily
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Agent sign-in code
A four-digit code used to access the Sabre Red
Workspace
Sign–Out
Set the Sabre Red Workspace to inactive mode
Function Identifier
A unique code representing the name of the
function
ACCESS SABRE RED WORKSPACE (SRW)
Step 1: Look for the Sabre icon on your desktop. Double click it.
Step 2: The Sabre login window (login portal) will appear.
Here you will input the Agent ID, Password and
Pseudo City Code (PCC)
Note: Click “REMEMBER AGENT ID AND PCC” to save
Keystrokes when you log in again.
Step 3: Click SIGN IN or hit the enter key
Note:
• Wait for a few seconds until the application
is launched
• Sabre will auto-logged into the application
• If you leave the system idle for an hour, you will be automatically signed out
SIGN-IN (MANUALLY)
When using the manual entry to sign-in, make sure you include the correct function identifier.
• SI is the function identifier to sign in
FUNCTION
FORMAT ENTRY
SAMPLE ENTRY
Sign-in to one work area
SI<4-digit code>
SI0527
Sign-in to all (6) work areas
SI*<4-digit code>
SI*0527
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•
Immediately add the current passcode
AGENT SIGN IN
CURRENT PASSCODE <
DUTY CODE
<>
AREA
>
ID
<A>
<0527
>
SUF <C9O8>
NEW PASSCODE <
>
•
Passcode must be unique with minimum 7alpha-numeric characters up to maximum 8 characters
•
Passcode should not contain letters Q or Z
•
Passcode must be changed every 90 days. System reminder will appear before the 90th day
HOW TO CHANGE THE PASSCODE
Passcode is part of the security measures provided by Sabre. This would ensure that no one else in the
agency except you can perform transactions under your sign-in code. All passcodes must be changed
every 90 days. Users will be prompted when it is time to change the passcode.
CHANGE PASSCODE BEFORE THE 90TH DAY
A system reminder “YOUR PASSCODE MUST BE CHANGED” will appear before the passcode
expires. Agent may follow the procedures below to change the passcode:
Step1: In the emulator, sign–in either to one or multiple work areas
Step2: Input the CURRENT PASSCODE then click the NEW PASSCODE area to replace the current
passcode
AGENT SIGN IN
CURRENT PASSCODE•
<
Ž
DUTY CODE
•
<.> AREA
>• ID
<A>
<006110>
CTY
NEW PASSCODE Ž
<
<W864 >
>•
The new passcode may be used for the next 90 days when signing-in to Sabre
CHANGE PASSCODE AFTER THE 90TH DAY OR DUE TO MULTIPLE SIGN–IN ATTEMPTS ERROR
Agents will not be able to access the Sabre emulator if the passcode is not changed within the time limit
or if they have encountered an error due to invalid of number of sign-in attempts.
He/she must call or e-mail the Sales department to request for passcode reset. After which, a
temporary passcode will be assigned so agent can sign-in using the log-in portal.
Step1: Launch the Sabre log-in portal
Step2: Add the TEMPORARY PASSCODE then click ENTER
Step3: Same box will be displayed for the agent to supply the NEW PASSCODE
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SIGN–OUT
It is a best practice to make sure you always sign out of Sabre at the end of every day or to give way to
another user.
FUNCTION
FORMAT ENTRY
SAMPLE ENTRY
Sign out of one work area
SO
SO
Sign out of all (6) work areas
SO*
SO*
SRW FAMILIARIZATION
1
2
3
4
5
6
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SRW AREA
DESCRIPTION
1 – Menu Area
The Menu area contains standard menu categories such as
File, Edit, View, Tools, Window and Help
2 – Application Launcher Area
Contains Favorites, Tools, Community and Admin
3 – Toolbar Area
Contains the Graphical View (another way to create a PNR
in Sabre), New Sabre Area (allows you to access up to 6
work areas which will be launched in separate tabs),
Full/Split (set your emulator on a single or split screens)
4 – Sabre Work Area (Emulator)
Screen with blue background where you type in the host
commands and view the system responses
5 – Application Side Area
Contains Agent Notification (lower right hand corner) where
information and operational notification messages will
appear once SRW is opened on your desktop. Always check
the Unread Notification indicator (beside the two computer
images) for updates
6 – Notification Area
Contains the terminal or set address of the computer. It
must be unique for each terminal
SABRE KEYBOARD
There are some important keys that you need to remember when you are using the Sabre system.
These keys are combined with other letters and numbers to communicate with Sabre and are known as
Function Identifiers. When a command is entered correctly, Sabre will interpret the message and
provide a response.
PF KEY
DESCRIPTION
F1 to F12
Important entries are configured such as printer designation
and agency contact details are configured in these keys
1 Key
Function identifier for AVAILABILITY
e.g. 123OCTMNLHKG
2 Key
Function identifier for FLIFO
e.g. 2CX900/23OCT
3 Key
Function identifier for GENERAL FACTS
e.g. 3OSI PR CTCE JAN..CHO//YAHOO.COM
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PF KEY
DESCRIPTION
4 Key
Function identifier for AA FACTS
e.g. 4DOCS/DB/22NOV72/F/JANNA/RAMIREZ
5 Key
Function identifier for REMARKS FIELD
e.g. 5WT–H2M8/ON
6 Key
Function identifier for RECEIVE FROM FIELD
e.g. 6CHRISTIAN/MANUEL
7 Key
Function identifier for TICKETING DEADLINE
e.g. 7TAW27MAY/
9 Key
Function identifier of PHONE FIELD
e.g. 9042-7112233–H
0 Key
Function identifier for SELL/BOOK SEGMENT
e.g. 02Y1* (sell 2 seats, Y class, line 1, * if there is
connecting flight)
Dash (–) Key
Function identifier for NAME FIELD
–WEBER/GREGGMR
Plus/Equal Key + =
Equivalent to Asterisk (*) symbol which is used to DISPLAY
an information
Open Bracket Key { [
Equivalent to Change (¤) symbol which is used to CHANGE,
DELETE or CALCULATE information
Apostrophe / Quote Key ‘ “
Equivalent to Cross of Lorraine (¥) symbol which is used as
a separator or addition sign
Backslash Key \
Equivalent to End–Item (§) symbol which is used to STRING
MULTIPLE SABRE ENTRIES together
Forward Slash Key /
This is used as IAS (Insert After Segment) to rearrange
segment numbers
e.g. /0/2 (insert after segment 0, insert segment 2)
Comma
This is used to increase or decrease the number in party
(cannot be used after a PNR is saved)
ESC
This is used when Connection in Progress is experienced
to refresh Sabre connection
ALT +
key combination
To recall the commands you have entered in the Sabre
emulator
CRTL + Backspace combination
To clear the screens for all work areas
ALT + Backspace combination
To clear the screen for a specific work area
Period Key
This is used to change or update the segment status
e.g. .2HK (Change segment 2 to HK status)
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SABRE PRINTER DESIGNATION
Agents are expected to assign the document printer before printing either a hardcopy document or a
detailed itinerary document.
FUNCTION
FORMAT ENTRY
SAMPLE ENTRY
Designate hardcopy printer
PTR/<printer address>
PTR/B2JCR1 (F2)
Un-designate hardcopy
printer
PTR/<end>
PTR/END
Designate invoice printer
DSIV<printer address>
DSIV1023AVP (F2)
Un-designate invoice printer
DSNOs
DSNO
Print PNR manually
PTR<asterisk>A
PTR*A
Print itinerary manually
DIT<Cross of Lorraine>DPI<Cross of
Lorraine>R
DIT¥DPI¥R
ENCODE FUNCTION
This function is used to convert a city, airport or airline name into a code. The code is important when
searching for the available flights in Sabre.
All encode formats begin with W/– followed by the indicator for the type of encode you want to perform,
then followed by the city, airport or airline name.
TRAVEL TERMINOLOGY
City Code
The three-letter code used to identify major cities with
commercial airports
e.g. MEL – city code of Melbourne, Australia
Airline Code
The two-character code used in place of the airline name
e.g. AA – airline code of American Airlines
Airport Code
The three-letter code used to identify each commercial
airport worldwide
e.g. JFK – airport code for John F. Kennedy in New York
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FUNCTION
FORMAT ENTRY
SAMPLE ENTRY
Encode a city name
W/–CC<city name>
W/–CCPITINGA
Encode an airline name
W/–AL<airline name>
W/–ALASIANA AIRLINES
Encode an airport name
W/–AP<airport name>
W/–APINCHEON
DECODE FUNCTION
This function is used when the code is known and you want to translate to get the actual name.
All decode formats begin with W/* followed by code
FUNCTION
Decode a city, airline, airport and
airline numeric code
FORMAT ENTRY
W/*<code>
SAMPLE ENTRY
W/*CKX
W/*JR
W/*MCO
W/*079
Decode an equipment code
W/EQ*<code>
W/EQ*77W
Decode AND Encode Country
HCCC/<country name>
HCCC/Israel
HCCC/<country code>
HCCC/VE
HCC<state name>
HCCMINNESOTA
HCC<state code>
HCCME
Decode AND Encode State
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 ENCODE / DECODE
Alternatively, agents may use the point and click system to perform encode or decode function.
Step 1: From the HELPER APPS, click the ENCODE/DECODE button
Step 2: Select from the list of categories
Step 3: Tick the Encode or Decode button
Step 4: Type the name (encode) or code (decode) in the text search box
RESULT:
KNOWLEDGE CHECK
1. What are the codes or names of the following airlines?
MX
HA
MU
_____________________
_____________________
_____________________
Etihad Airways
Air Niugini
Air Serbia
__________
__________
__________
Fiji Airways ____________
Spirit Airlines ____________
GMG Airlines ____________
2. What are the codes or names of the following countries/states?
New Hampshire
CX
Burkina Faso
__________
__________
__________
Vermont
PR
Zambia
__________
__________
__________
MS
KE
Australia
3. Label the following special keys or symbols:
E.g. *
9
6
Answer: Display
ESC
Answer:
¤
3
1
Answer:
Answer:
Answer:
, (comma)
Answer:
Answer:
Answer:
0

7
Answer:
Answer:
Answer:
. (period)
ALT 
/ (slash)
Answer:
Answer:
Answer:
Sabre Basic Reservations – Chapter 1: Introduction to Sabre
(LUD: Jan.2018) Page / 12
__________
__________
__________
APPENDIX NO. 1 – THE PHONETIC ALPHABET
A
Alpha
J
Jack / Juliet
S
Sierra
B
Bravo
K
Kilo
T
Tango
C
Charlie
L
Lima
U
Uniform
D
Delta
M
Mama / Mike
V
Victor
E
Echo
N
Nancy / November
W
Whisky
F
Father / Foxtrot
O
Oscar
X
X–ray
G
Golf / Gold
P
Papa
Y
Yankee
H
Hotel
Q
Quebec / Queen
Z
Zulu / Zebra
I
India
R
Romeo / Roger
APPENDIX NO. 2 – AIRLINE DESIGNATION CODE
AA
American Airlines (001)
EY
Etihad Airways (607)
MS
Egyptair (077)
AC
Air Canada (014)
GA
Garuda Indonesia (126)
NH
All Nippon Airways (205)
AF
Air France (057)
GF
Gulf Air (072)
NX
Air Macau (675)
AI
Air India (098)
IB
Iberia (075)
OZ
Asiana Airlines (988)
AZ
Alitalia (055)
JL
Japan Ailrines (131)
PK
Pakista Airlines (214)
BA
British Airways (125)
KA
DragonAir (043)
PR
Philippine Airlines (079)
BG
Biman Bangladesh (997)
KE
Korean Air (180)
PX
Air Nuigini (656)
BI
Royal Brunei Airlines
KL
KLM Royal Dutch (074)
QF
Qantas Airways (081)
BR
EVA Airways (695)
KU
Kuwait Airways (229)
SK
Scandinavian (117)
CA
Air China (999)
LH
Lufthansa (220)
SQ
Singapore Airlines (618)
CI
China Airlines (297)
LO
LOT Polish Airlines (080)
SV
Saudia Airlines (065)
CX
Cathay Pacific Airways
LY
El Al Israel Airlines (114)
TG
Thai Airways (217)
DL
Delta Air Lines (006)
MH
Malaysia Airlines (232)
UA
United Airlines (016)
EK
Emirates (176)
MI
Silkair (629)
VN
Vietnam Airlines (738)
(672)
(160)
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APPENDIX NO. 3 – MAJOR CITY / AIRPORT CODES
ALG
Algiers
EZE
Buenos Aires
CBR
Canberra
ADL
Adelaide
ASP
Alice Springs
BNE
Brisbane
CNS
Cairns
DRW
Darwin
HBA
Hobart
MEL
Melbourne
PER
Perth
SYD
Sydney
PMI
Palma De Mallorca
DAC
Dhaka
CGP
Chittagong
MSQ
Mensk
BRU
Brussels
ANR
Antwerp
CBB
Cochambamba
SOF
Sofia
OUA
Ouagadougou
RGN
Yangon
PNH
Phnom Penh
YOW
Ottawa
YYC
Calgary
YEG
Edmonton
YYZ
Toronto
YVR
Vancouver
YWG
Winnipeg
GCM
Grand Cayman
SCL
Santiago
PEK
Beijing
CAN
Guangzhou
KHH
Kaohsiung
BOG
Bogota
IEV
Kiev
SJO
San Jose
PRG
Prague
NLO
Kinshasa
UIO
Quito
ADD
Addis Ababa
NAN
Nadi
NCE
Nice
CGN
Cologne
DUS
Dusseldorf
GUM
Guam
KEF
Reykjavik
MAA
Chennai
DUB
Dublin
TLV
Tel Aviv
FCO
Rome
MIL
Milan
FUK
Fukuoka
OKA
Okinawa
OSA
Osaka
AMM
Amman
ALA
Almaty
PUS
Busan
KWI
Kuwait
LUX
Luxembourg
MFM
Macau
KCH
Kuching
PEN
Penang
RGN
Yangon
MNI
Plymouth
ULN
Ulaanbaatar
WLG
Wellington
CHC
Christchurch
OSL
Oslo
MCT
Muscat
KHI
Karachi
LHE
Lahore
PTY
Panama
POM
Port Moresby
LAE
Lae
LIM
Lima
WAW
Warsaw
LIS
Lisbon
DOH
Doha
BUH
Bucharest
DME
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Moscow Domodedovo
RUH
Riyadh
DMM
Dammam
JED
Jeddah
BEG
Belgrade
BTS
Bratislava
LJU
Ljubjana
HIR
Honiara
ARN
Stockholm
DAR
Dar Es Salaam
IST
Istanbul
EBB
Entebbe
AUH
Abu Dhabi
GLA
Glasgow
ATL
Atlanta GA
DFW
Dallas Fort Worth TX
EWR
Newark NJ
LGA
LaGuardia NY
HOU
Houston Hobby TX
JAX
Jacksonville FL
CHI
Chicago IL
BWI
Baltimore MD
WAS
Washington DC
GDL
Guadalajara MX
SEA
Seattle Tacoma WA
CYS
Cheyenne WY
MSP
Minneapolis MN
DEN
Denver CO
PHX
Phoenix AZ
BOS
Boston MA
MPV
Montpelier VT
MGM
Montgomery AL
PVD
Providence RI
BDL
Hartford Springfield CT
STL
St. Louis Intl. MO
MSN
Madison WI
LIT
LNK
Lincoln NE
MNL
Manila
DGT
Dumaguete
PPS
Puerto Princesa
BCD
Bacolod
CGY
Cagayan De Oro
GES
General Santos
ZAM
Zamboaga
MPH
Caticlan
TAG
Tagbilaran
BAG
Baguio
CEB
Cebu
ILO
Iloilo
LGP
Legaspi
TAC
Tacloban
RXS
Roxas
WNP
Naga
DVO
Davao
CBO
Cotabato
DPL
Dipolog
CGM
Camiguin
Sabre Basic Reservations – Chapter 1: Introduction to Sabre
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Little Rock AR
END OF CHAPTER 1
TRAINING WORKBOOK
Sabre: Basic Reservations
Edition 1.0
© 2015 Sabre Inc. All rights reserved
This documentation is the confidential and proprietary intellectual
property of Sabre Inc. Any unauthorized use, reproduction,
preparation of derivative works, performance, or display of this
document, or software represented by this document, without the
express written permission of Sabre Inc. is strictly prohibited.
SHARPEN
SHARPENYOUR
YOUREDGE
EDGE
Sabre, the Sabre logo design, Format Finder help system, and
Personal Trainer are trademarks and/or service marks of an
affiliate of Sabre Inc. All other trademarks, service marks, and
trade names are owned by their respective companies