Alshayma Ahmad Altoumi
Tripoli- Libya
+218 914610887
+218 924610887
shemomisho94@gmail.com
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Objective:
Highly motivated and experienced professional. Offering a strong background in
administration, excellent communication skills, and a passion for delivering efficient
support to enhance operational success. Currently pursuing a master’s degree in
management information systems at the Libyan Academy, with valuable experience
as a Helpdesk Support Officer at Assaray Trade and Investment Bank ATIB since
February 2021.
Profile:
 Resourceful and detail-oriented professional with a proven track record in
administrative roles.
 Excellent organizational and time management skills, ensuring efficient
workflow and meeting deadlines.
 Strong interpersonal skills, adept at building relationships and collaborating
with diverse teams.
 Proficient in utilizing computer systems and applications.
Education:
Master of Science in Management Information Systems
(Ongoing) Libyan Academy
Bachelor of Computer Networks - 2019
Tripoli University, Department of Information Technology
Mini master’s in business administration- 2022
Training Courses:
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Microsoft Excel Advanced - Microsoft
ITIL 4 Foundation
Certificate of Amadeus System - Eben Alhaytham Center
Certificate of CCAN - Libya Almarefa Company
Certificate of Field Training - Libyana Company (6 months)
Experience:
Helpdesk Support Officer (February 2021 - Present)
Assaray Trade and Investment Bank
 Provide comprehensive assistance to staff members in resolving technical
issues and inquiries.
 Offer prompt and effective troubleshooting support for hardware, software,
and others.
 Maintain accurate records of support requests and resolutions, ensuring
timely follow-up and customer satisfaction.
Administrative Assistant
Althiqa Company
 Managed administrative tasks, including scheduling appointments,
coordinating meetings, and maintaining records.
 Assisted in preparing reports, presentations, and correspondence.
 Supported the team in various daily operational activities, ensuring smooth
workflow.
Ministry of Housing and Construction
Skills:
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Strong proficiency in utilizing computer systems, including MS Office Suite,
Amadeus system, and ITIL practices.
Excellent written and verbal communication skills.
Outstanding problem-solving abilities, with a keen eye for detail.
Proven ability to work collaboratively in a team environment.
Adaptable and flexible, able to handle multiple tasks and prioritize effectively.
Hobbies:
 Writing
 Gymnastics
 Photography
 Reading, particularly psychology books
Nationality:
Libyan
References:
Available upon request