Chapter 14 Review Questions
1. What is an ebusiness model?
An ebusiness model is a plan that details how a company creates, delivers, and
generates revenues on the Internet. Ebusiness models fall into one of the four
categories (1) Business-to-business, (2) business-to-consumer, (3) consumer-tobusiness, and (4) consumer-to-consumer.
1. How did ebusiness change traditional business models?
A business model is a plan that details how a company creates, delivers, and generates
revenue. Ebusiness opened new avenues for companies to generate revenue and new
business models including B2B, B2C, C2C, and C2B.
1. What are the benefits and challenges associated with ebusiness?
The benefits of Business 2.0 include content sharing through open sourcing, usercontributed content, and collaboration inside and outside the organization. The
challenges of Business 2.0 include technology dependence, information vandalism, and
violations of copyright laws and plagiarism.
1. What is the difference between a B2B and a B2C?
Business-to-Business - Applies to businesses buying from and selling to each other
over the Internet.
Business-to-Consumer - Applies to any business that sells its products or services to
consumers over the Internet.
1. What is the difference between a C2B and C2C?
Consumer-to-Business - Applies to any consumer that sells a product or service to a
business over the Internet.
Consumer-to-Consumer - Applies to sites primarily offering goods and services to
assist consumers interacting with each other over the Internet.
1. What is a pure-play? Provide an example.
Pure-Play (Virtual) Business - A business that operates on the Internet only without a
physical store. Example: Google
1. What is a brick-and-mortar? Provide an example.
Brick-and-Mortar Business - A business that operates in a physical store without an
Internet presence. Example: T.J. Maxx
1. What is a click-and-mortar? Provide an example.
Click-and-Mortar Business - A business that operates in a physical store and on the
Internet. Example: Barnes & Noble