1
Test Bank for Johns/Saks, Organizational Behaviour, Ninth Edition
Chapter 8
1) Which motive for conformity most clearly involves effect dependence?
a. Socialization
b. Identification
c. Internalization
d. Compliance
e. Dissension
Answer: d
Diff: 2
Type: MC
Page Reference: 265
Skill: Recall
Objective: 8.2 Differentiate “compliance,” identification,” and “internalization” as motives for social conformity.
2) If I conform to my boss's wishes because of identification, I am conforming because
a. I'm afraid of her.
b. I see myself as similar to her.
c. I might be able to get her to recommend me for promotion.
d. I absolutely believe, trust, and accept her directives.
e. I believe the issues at hand are difficult and ambiguous.
Answer: b
Diff: 2
Type: MC
Page Reference: 265
Skill: Applied
Objective: 8.2 Differentiate “compliance,” identification,” and “internalization” as motives for social conformity.
3) Which of the following is NOT a characteristic of compliance?
a. It occurs because a member subscribes to the beliefs and values underlying the norm.
b. It occurs because a member wishes to avoid punishment.
c. It occurs because a member wishes to acquire rewards.
d. It primarily involves effect dependence.
e. It is the simplest, most direct motive for conformity to group norms.
Answer: a
Diff: 2
Type: MC
Page Reference: 265
2
Skill: Recall
Objective: 8.2 Differentiate “compliance,” identification,” and “internalization” as motives for social conformity.
4) When conformity occurs because it is seen as right, it is known as
a. compliance.
b. effect dependence.
c. identification.
d. information dependence.
e. internalization.
Answer: e
Diff: 2
Type: MC
Page Reference: 265
Skill: Recall
Objective: 8.2 Differentiate “compliance,” identification,” and “internalization” as motives for social conformity.
5) What is the most likely motive for mere compliance to a request?
a. You identify with the person making the request.
b. You truly believe in the idea underlying the request.
c. You are afraid of the person making the request.
d. You like the person making the request.
e. The request is easy and straightforward.
Answer: c
Diff: 2
Type: MC
Page Reference: 265
Skill: Applied
Objective: 8.2 Differentiate “compliance,” identification,” and “internalization” as motives for social conformity.
6) From the first stage to the last stage, which of the following sequences accurately portrays the stages of
organizational socialization?
a. Encounter; anticipatory socialization; role management
b. Anticipatory socialization; role management; encounter
c. Role management; anticipatory socialization; encounter
d. Encounter; role management; anticipatory socialization
e. Anticipatory socialization; encounter; role management
Answer: e
Diff: 1
Type: MC
Page Reference: 267
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Skill: Recall
Objective: 8.3 Describe the “socialization” process and the stages of organizational socialization.
7) In his last year of college, even before he took a job with a conservative bank, Randall began wearing three piece
suits regularly. To which stage of socialization does this example refer?
a. Role management
b. Debasement
c. Encounter
d. Anticipatory socialization
e. Identification
Answer: d
Diff: 2
Type: MC
Page Reference: 267
Skill: Applied
Objective: 8.3 Describe the “socialization” process and the stages of organizational socialization.
8) A psychological contract is
a. the process by which people learn the norms required to function in an organization.
b. conformity to a social norm prompted by the desire to acquire rewards.
c. an explicit agreement between a worker and their employer which states the pay and benefits offered in exchange
for work.
d. the shared beliefs, values, and assumptions that exist in an organization.
e. the set of beliefs held by employees concerning the reciprocal obligations between them and their employer.
Answer: e
Diff: 1
Type: MC
Page Reference: 268
Skill: Recall
Objective: 8.4 Describe the implications of “unrealistic expectations” and the “psychological contract” for socialization.
9) The first day on his new job, John's experienced workmates sent him to the equipment shed to ask the attendant
for a ridiculously named, nonexistent tool. John came back very embarrassed, much to their amusement. This is not
an example of
a. debasement.
b. a realistic job preview.
c. hazing.
d. socialization.
e. a divestiture tactic.
Answer: b
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Diff: 2
Type: MC
Page Reference: 273
Skill: Applied
Objective: 8.5 Describe the main “methods of socialization,” and how newcomers can be proactive in their
socialization.
10) Given the research findings, an organization would most likely introduce realistic job previews to
a. reduce absenteeism.
b. increase applicant expectations about the job.
c. reduce the effects of socialization.
d. reduce turnover.
e. increase the rate of job offer acceptance by applicants.
Answer: d
Diff: 2
Type: MC
Page Reference: 270
Skill: Applied
Objective: 8.5 Describe the main “methods of socialization,” and how newcomers can be proactive in their
socialization.
11) What socialization tactics are also known as debasement or hazing?
a. Investiture
b. Serial
c. Disjunctive
d. Divestiture
e. Random
Answer: d
Diff: 2
Type: MC
Page Reference: 273
Skill: Recall
Objective: 8.5 Describe the main “methods of socialization,” and how newcomers can be proactive in their
socialization.
12) At which stage of socialization is the new organizational member most likely to be information dependent and
effect dependent on experienced organizational members?
a. Role management
b. Internalization
c. Anticipatory socialization
d. Encounter
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e. Identification
Answer: d
Diff: 2
Type: MC
Page Reference: 267
Skill: Applied
Objective: 8.3 Describe the “socialization” process and the stages of organizational socialization.
13) Even before he graduated from business school, Stan replaced his knapsack with an expensive leather briefcase.
This is an example of
a. a realistic job preview.
b. anticipatory socialization.
c. a strong culture.
d. collective socialization.
e. debasement.
Answer: b
Diff: 1
Type: MC
Page Reference: 267
Skill: Applied
Objective: 8.3 Describe the “socialization” process and the stages of organizational socialization.
14) Mario acts in accordance with group norms because he believes that the norms are truly right. He ________ the
norms.
a. is complying with
b. has internalized
c. is identifying with
d. is imitating
e. is dissenting from
Answer: b
Diff: 1
Type: MC
Page Reference: 265
Skill: Applied
Objective: 8.2 Differentiate “compliance,” identification,” and “internalization” as motives for social conformity.
15) What do newcomers need to learn about during the socialization process?
a. Task, performance expectations, psychological contract, organization.
b. Performance expectations, psychological contract, culture, task.
c. Health and safety issues, terms and conditions of employment, psychological contract, organizational procedures.
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d. Task, role, group, organization.
e. Career and psychosocial functions.
Answer: d
Diff: 2
Type: MC
Page Reference: 265
Skill: Recall
Objective: 8.3 Describe the “socialization” process and the stages of organizational socialization.
16) Which is the best example of collective socialization?
a. Any manager-employee relationship
b. On-the-job training
c. Marine Corps boot camp
d. An apprenticeship
e. Mentoring
Answer: c
Diff: 2
Type: MC
Page Reference: 273
Skill: Applied
Objective: 8.5 Describe the main “methods of socialization,” and how newcomers can be proactive in their
socialization.
17) As normally practised, a realistic job preview
a. concentrates on the bad aspects of the job.
b. portrays both the good and bad aspects of the job.
c. permits a person to try out the job for a couple of weeks.
d. is put in place to reduce employee absenteeism.
e. increases the likelihood of job offer acceptance by applicants.
Answer: b
Diff: 2
Type: MC
Page Reference: 270
Skill: Recall
Objective: 8.5 Describe the main “methods of socialization,” and how newcomers can be proactive in their
socialization.
18) The patriotic soldier truly agreed with the statement “My country, right or wrong.” His agreement is indicative of
a. internalization.
b. identification.
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c. compliance.
d. effect dependence.
e. dissension.
Answer: a
Diff: 2
Type: MC
Page Reference: 265
Skill: Applied
Objective: 8.2 Differentiate “compliance,” identification,” and “internalization” as motives for social conformity.
19) Person-organization fit refers to
a. the match between an employee's knowledge, skills, and abilities, and the requirements of a job.
b. the match between an employee's personality and the personality of other members of the organization.
c. the match between an employee's goals and the goals of the organization.
d. the match between an employee's personal values and the values of the organization.
e. the match between an employee's expectations and the expectations of the organization.
Answer: d
Diff: 2
Type: MC
Page Reference: 266
Skill: Recall
Objective: 8.3 Describe the “socialization” process and the stages of organizational socialization.
20) Research indicates that the expectations people have about organizations before they actually join them
a. are extremely vague.
b. are amazingly accurate.
c. are unrealistically low.
d. are unbelievably poor.
e. are unrealistically high.
Answer: e
Diff: 1
Type: MC
Page Reference: 268
Skill: Recall
Objective: 8.4 Describe the implications of “unrealistic expectations” and the “psychological contract” for socialization.
21) Collective socialization is not used to
a. socialize police officer recruits in a large urban police force.
b. encourage individuality in the way jobs are performed.
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c. promote uniform behaviour among organizational members.
d. promote loyalty to the organization.
e. train soldiers in army boot camp.
Answer: b
Diff: 1
Type: MC
Page Reference: 273
Skill: Recall
Objective: 8.5 Describe the main “methods of socialization,” and how newcomers can be proactive in their
socialization.
22) Organizations that handle a substantial proportion of their own socialization rather than rely on external agents to
socialize their members
a. are especially open to new ideas and procedures.
b. don't socialize very extensively and pretty much accept recruits as they are.
c. wish to foster reliable, stable job behaviour over time.
d. expect their recruits to enter the organization with a high degree of anticipatory socialization.
e. are less susceptible to inbreeding.
Answer: c
Diff: 2
Type: MC
Page Reference: 269
Skill: Recall
Objective: 8.5 Describe the main “methods of socialization,” and how newcomers can be proactive in their
socialization.
23) Which person least likely experienced collective socialization with regard to her work?
a. An IBM salesperson
b. A police officer
c. An airline cabin attendant
d. A soldier
e. A novelist
Answer: e
Diff: 1
Type: MC
Page Reference: 273
Skill: Applied
Objective: 8.5 Describe the main “methods of socialization,” and how newcomers can be proactive in their
socialization.
24) Which practice is most likely to lead to uniform conformity to a standard set of organizational norms?
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a. Individual socialization
b. Socialization by external agents
c. Collective socialization
d. Socialization via debasement
e. Disjunctive socialization
Answer: c
Diff: 2
Type: MC
Page Reference: 273
Skill: Recall
Objective: 8.5 Describe the main “methods of socialization,” and how newcomers can be proactive in their
socialization.
25) The tailor sent the eager apprentice out to find some (nonexistent) striped thread. This is an example of
a. hazing.
b. socialization.
c. debasement.
d. divestiture tactic.
e. all of the above.
Answer: e
Diff: 2
Type: MC
Page Reference: 273
Skill: Applied
Objective: 8.5 Describe the main “methods of socialization,” and how newcomers can be proactive in their
socialization.
26) Institutionalized socialization involves all of the following tactics except
a. collective tactics.
b. serial tactics.
c. investiture tactics.
d. fixed tactics.
e. disjunctive tactics.
Answer: e
Diff: 3
Type: MC
Page Reference: 273
Skill: Recall
Objective: 8.5 Describe the main “methods of socialization,” and how newcomers can be proactive in their
socialization.
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27) Individualized socialization involves all of the following tactics except
a. informal tactics.
b. random tactics.
c. variable tactics.
d. serial tactics.
e. disjunctive tactics.
Answer: d
Diff: 3
Type: MC
Page Reference: 273
Skill: Recall
Objective: 8.5 Describe the main “methods of socialization,” and how newcomers can be proactive in their
socialization.
28) Mentoring provides a number of career enhancing benefits for the apprentice. These include
a. recognition and a “positive reinforcer” for being included in such a program.
b. sponsorship, exposure and visibility, and developmental assignments.
c. acceptance and confirmation, optimal levels of stress, and financial incentives.
d. special tours of company facilities and presentations by top managers.
e. rigorous divestiture and debasement experiences.
Answer: b
Diff: 2
Type: MC
Page Reference: 276
Skill: Recall
Objective: 8.5 Describe the main “methods of socialization,” and how newcomers can be proactive in their
socialization.
29) Research on women and mentoring suggests that
a. men have far more problems establishing this relationship due to the threat they pose to their mentors.
b. women, unlike men, build successful careers through peer relationships rather than linking up with a mentor.
c. women tend to link up with male mentors and men tend to link up with female mentors because cross-gender
dynamics help cement these relationships.
d. women who make it to executive positions invariably have had a mentor earlier in their careers.
e. women generally make better mentors than men.
Answer: d
Diff: 2
Type: MC
Page Reference: 277
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Skill: Recall
Objective: 8.5 Describe the main “methods of socialization,” and how newcomers can be proactive in their
socialization.
30) There are a number of career functions of mentoring. Which of the following is NOT a mentoring career function?
a. Sponsorship
b. Visibility
c. Discipline
d. Coaching
e. Developmental assignments
Answer: c
Diff: 2
Type: MC
Page Reference: 276
Skill: Recall
Objective: 8.5 Describe the main “methods of socialization,” and how newcomers can be proactive in their
socialization.
31) Which mentoring relationship is most likely to experience difficulties?
a. Female protégé, female mentor
b. Male protégé, female mentor
c. Male protégé, male mentor
d. Female protégé, male mentor
e. Visible minority protégé, visible minority mentor
Answer: d
Diff: 1
Type: MC
Page Reference: 276
Skill: Applied
Objective: 8.5 Describe the main “methods of socialization,” and how newcomers can be proactive in their
socialization.
32) The hardware division and the software division had rather different beliefs, values, and assumptions. This
illustrates the operation of
a. symbolic cultures.
b. ritual cultures.
c. strong cultures.
d. subcultures.
e. pathological cultures.
Answer: d
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Diff: 2
Type: MC
Page Reference: 281
Skill: Applied
Objective: 8.6 Define “organizational culture” and discuss the contributors to a culture.
33) Which of the following is NOT a benefit of developing and maintaining a strong organizational culture?
a. Increased coordination
b. Ease of conflict resolution
c. Increased financial success
d. Improved communication
e. Resistance to change
Answer: e
Diff: 2
Type: MC
Page Reference: 282
Skill: Recall
Objective: 8.7 Discuss the assets and liabilities of “strong cultures.”
34) Stories about events in organizations
a. are a poor source of information about an organization's culture.
b. reflect several common themes across organizational cultures.
c. are of historical value but fail to capture the essence of the organization's current culture.
d. are not meant to communicate how things work.
e. generally have a good version only.
Answer: b
Diff: 2
Type: MC
Page Reference: 289
Skill: Recall
Objective: 8.8 Describe how to diagnose an organizational culture.
35) Which of the following is a benefit of developing and maintaining a strong organizational culture?
a. Culture clash
b. Pathological behaviours
c. Conflict resolution
d. Resistance to change
e. Increased dissension
Answer: c
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Diff: 2
Type: MC
Page Reference: 282
Skill: Applied
Objective: 8.7 Discuss the assets and liabilities of “strong cultures.”
36) Organizational cultures that involve intense and pervasive beliefs, values, and assumptions are called ________
cultures.
a. sub
b. strong
c. symbolic
d. ritual
e. pathological
Answer: b
Diff: 1
Type: MC
Page Reference: 281
Skill: Recall
Objective: 8.7 Discuss the assets and liabilities of “strong cultures.”
37) Which of the following statements about strong organizational cultures is FALSE?
a. They have a strong impact on organizational members.
b. They can be pathological.
c. They always contribute to organizational success.
d. They engage in extensive socialization of organizational members.
e. They can damage a firm's ability to innovate.
Answer: c
Diff: 2
Type: MC
Page Reference: 281
Skill: Recall
Objective: 8.7 Discuss the assets and liabilities of “strong cultures.”
38) A meticulous step-by-step socialization process is characteristic of organizations with
a. strong cultures.
b. subcultures.
c. pathological cultures.
d. mature cultures.
e. individualized socialization.
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Answer: a
Diff: 2
Type: MC
Page Reference: 286
Skill: Recall
Objective: 8.7 Discuss the assets and liabilities of “strong cultures.”
39) Organizations with strong cultures tend NOT to
a. use careful and protracted socialization practices.
b. merge well with each other.
c. remember their founders.
d. have symbols.
e. have rituals.
Answer: b
Diff: 2
Type: MC
Page Reference: 284
Skill: Recall
Objective: 8.7 Discuss the assets and liabilities of “strong cultures.”
40) Mary Kay Cosmetics gives top performers pink Cadillacs during sales meetings that have the flavour of a
Hollywood premiere. This illustrates how
a. compliance is the truest motive for conformity.
b. individual socialization can overpower collective socialization.
c. rituals can shape an organization's culture.
d. some strong cultures can become pathological.
e. debasement can enhance the socialization process.
Answer: c
Diff: 2
Type: MC
Page Reference: 289
Skill: Recall
Objective: 8.8 Describe how to diagnose an organizational culture.
41) Bill Gates's impact on Microsoft illustrates
a. the liability of a strong organizational culture.
b. how the founder can shape an organizational culture.
c. the dilemmas of organizational socialization.
d. the limits of using socialization to mold the organizational culture.
e. how the values of an organization rarely reflect those of its founder.
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Answer: b
Diff: 1
Type: MC
Page Reference: 285
Skill: Recall
Objective: 8.7 Discuss the assets and liabilities of “strong cultures.”
42) Which of the following depicts the socialization process?
a. Socialization methods
-> Encounter stage -> Outcomes
b. Socialization methods
-> Anticipatory socialization
->Encounter stage
c. Socialization methods
->Distal outcomes -> Proximal outcomes
d. Socialization methods
->Proximal outcomes
-> Distal outcomes
e. Distal outcomes -> Proximal outcomes -> Socialization methods
Answer: d
Diff: 1
Type: MC
Page Reference: 266
Skill: Recall
Objective: 8.3 Describe the “socialization” process and the stages of organizational socialization.
43) Person-job fit refers to the
a. match between an employee's personality and the requirements of a job.
b. match between an employee's knowledge, skills, and abilities, and the requirements of a job.
c. match between an employee's personal values and the requirements of a job.
d. match between an employee's personality and the personality of the organization.
e. match between an employee's previous work experience and new job.
Answer: b
Diff: 1
Type: MC
Page Reference: 266
Skill: Recall
Objective: 8.3 Describe the “socialization” process and the stages of organizational socialization.
44) At what stage of the socialization process is the organization looking for an acceptable degree of conformity to
organizational norms?
a. Anticipatory stage
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b. Encounter stage
c. Role management stage
d. Anticipatory stage and encounter stage
e. It depends on the organization.
Answer: b
Diff: 2
Type: MC
Page Reference: 267
Skill: Recall
Objective: 8.3 Describe the “socialization” process and the stages of organizational socialization.
45) What is the main content of most orientation programs?
a. Health and safety, terms and conditions of employment, information about the organization.
b. Performance expectations, terms and conditions of employment, information about the organization.
c. Performance expectations, terms and conditions of employment, information about career opportunities.
d. Health and safety, terms and conditions of employment, information about the career opportunities.
e. Health and safety, terms and conditions of employment, information about the socialization process.
Answer: a
Diff: 3
Type: MC
Page Reference: 271
Skill: Recall
Objective: 8.5 Describe the main “methods of socialization,” and how newcomers can be proactive in their
socialization.
46) Institutionalized socialization tactics are especially effective in
a. inducing creative behaviour.
b. inducing individual behaviour.
c. inducing ethical behaviour.
d. inducing risk-taking behaviour.
e. inducing uniform behaviour.
Answer: e
Diff: 2
Type: MC
Page Reference: 274
Skill: Recall
Objective: 8.5 Describe the main “methods of socialization,” and how newcomers can be proactive in their
socialization.
47) Which of the following is a psychosocial function of mentoring?
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a. Role modelling
b. Sponsorship
c. Exposure and visibility
d. Developmental assignments
e. Coaching and feedback
Answer: a
Diff: 2
Type: MC
Page Reference: 276
Skill: Recall
Objective: 8.5 Describe the main “methods of socialization,” and how newcomers can be proactive in their
socialization.
48) Research on formal mentoring programs indicates that
a. they are not nearly as beneficial as informal mentoring.
b. they are most beneficial for women.
c. they are more beneficial than informal mentoring.
d. they are just as beneficial as informal mentoring.
e. they rarely if ever result in beneficial outcomes.
Answer: d
Diff: 2
Type: MC
Page Reference: 278
Skill: Recall
Objective: 8.5 Describe the main “methods of socialization,” and how newcomers can be proactive in their
socialization.
49) Research on mentoring indicates that mentoring is
a. more critical to men's career success than it is to women's.
b. just as critical to men's career success as it is to women's.
c. not very critical for the career success of men or women.
d. more critical to women's career success than it is to men's.
e. only critical to career success when it is informal.
Answer: d
Diff: 2
Type: MC
Page Reference: 277
Skill: Recall
Objective: 8.5 Describe the main “methods of socialization,” and how newcomers can be proactive in their
socialization.
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50) Which of the following best describes cross-race mentoring relationships?
a. They focus more on psychosocial functions than career functions of mentoring.
b. They focus on both psychosocial functions and career functions of mentoring.
c. They do not focus on either psychosocial functions or career functions of mentoring.
d. They focus more on career functions than psychosocial functions of mentoring.
e. They focus mostly on diversity issues and overcoming discrimination.
Answer: d
Diff: 3
Type: MC
Page Reference: 278
Skill: Recall
Objective: 8.5 Describe the main “methods of socialization,” and how newcomers can be proactive in their
socialization.
51) What kind of information do newcomers tend to seek out the most?
a. Group information
b. Realistic information
c. Role information
d. Task information
e. Organization information
Answer: d
Diff: 3
Type: MC
Page Reference: 279
Skill: Recall
Objective: 8.5 Describe the main “methods of socialization,” and how newcomers can be proactive in their
socialization.
52) What source do newcomers primarily rely on to acquire information?
a. Supervisors
b. Co-workers
c. Written documents
d. Observation
e. Mentors
Answer: d
Diff: 3
Type: MC
Page Reference: 279
Skill: Recall
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Objective: 8.5 Describe the main “methods of socialization,” and how newcomers can be proactive in their
socialization.
53) During the early period of socialization, what kind of information do newcomers seek from most to least?
a. Task, role, organization, group
b. Task, organization, role, group
c. Task, group, role, organization
d. Task, role, group, organization
e. Role, task, group, organization
Answer: d
Diff: 3
Type: MC
Page Reference: 279
Skill: Recall
Objective: 8.5 Describe the main “methods of socialization,” and how newcomers can be proactive in their
socialization.
54) All of the following are proximal socialization outcomes except for
a. learning.
b. organizational identification.
c. role conflict.
d. task mastery.
e. social integration.
Answer: b
Diff: 2
Type: MC
Page Reference: 266
Skill: Recall
Objective: 8.3 Describe the “socialization” process and the stages of organizational socialization.
55) All of the following are distal socialization outcomes except for
a. person-job fit.
b. organizational identification.
c. organizational commitment.
d. stress.
e. organizational citizenship behaviour.
Answer: a
Diff: 2
Type: MC
Page Reference: 266
20
Skill: Recall
Objective: 8.3 Describe the “socialization” process and the stages of organizational socialization.
56) Soon after starting a new job, Carman beings to define herself in terms of the organization and what it is perceived
to represent. What is this called?
a. Person-job fit
b. Social integration
c. Person-organization fit
d. Organizational identification
e. Internalization
Answer: d
Diff: 2
Type: MC
Page Reference: 266
Skill: Applied
Objective: 8.3 Describe the “socialization” process and the stages of organizational socialization.
57) What issues underlie organizational stories?
a. Honesty, security, and control
b. Equality, security, and control
c. Integrity, honesty, and control
d. Fairness, safety, and honesty
e. Independence, safety, and security
Answer: b
Diff: 3
Type: MC
Page Reference: 289
Skill: Recall
Objective: 8.8 Describe how to diagnose an organizational culture.
58) All of the following are common themes that underlie organizational stories except:
a. Is the big boss human?
b. Will I get fired?
c. Will I get promoted?
d. How will the boss react to mistakes?
e. How will the organization deal with obstacles?
Answer: c
Diff: 3
Type: MC
Page Reference: 289
21
Skill: Recall
Objective: 8.8 Describe how to diagnose an organizational culture.
59) Flight Centre's monthly parties called “buzz nights” are a good example of
a. rituals.
b. symbols.
c. stories.
d. subcultures.
e. the founder's role.
Answer: a
Diff: 2
Type: MC
Page Reference: 289
Skill: Recall
Objective: 8.8 Describe how to diagnose an organizational culture.
60) What does Disney, Flight Centre, and Mary Kay Cosmetics have in common?
a. Subcultures
b. Stories
c. Rituals
d. Symbols
e. Step-by-step socialization process
Answer: c
Diff: 2
Type: MC
Page Reference: 289
Skill: Recall
Objective: 8.8 Describe how to diagnose an organizational culture.
61) All of the following are part of a careful step-by-step socialization process except
a. selecting employees.
b. reward and promotion.
c. role models
d. mentoring.
e. exposure to core culture.
Answer: d
Diff: 2
Type: MC
Page Reference: 286
22
Skill: Recall
Objective: 8.7 Discuss the assets and liabilities of “strong cultures.”
62) What do Enron, WorldCom, and NASA have in common?
a. Subcultures
b. Pathological cultures
c. Culture clash
d. Resistance to change
e. Step-by-step socialization process
Answer: b
Diff: 2
Type: MC
Page Reference: 285
Skill: Recall
Objective: 8.7 Discuss the assets and liabilities of “strong cultures.”
63) Which of the following provides a good example of resistance to change?
a. Enron
b. NASA
c. WorldCom
d. Compaq
e. Oracle Corporation
Answer: e
Diff: 2
Type: MC
Page Reference: 284
Skill: Recall
Objective: 8.7 Discuss the assets and liabilities of “strong cultures.”
64) Which of the following is a good example of resistance to change and top management's role in shaping
organizational culture?
a. NASA
b. IBM
c. WorldCom
d. Enron
e. Compaq
Answer: b
Diff: 2
Type: MC
Page Reference: 284
23
Skill: Recall
Objective: 8.7 Discuss the assets and liabilities of “strong cultures.”
65) Which of the following is a good example of culture clash?
a. IBM
b. Oracle Corporation
c. NASA
d. Hewlett-Packard
e. WorldCom
Answer: d
Diff: 2
Type: MC
Page Reference: 284
Skill: Recall
Objective: 8.7 Discuss the assets and liabilities of “strong cultures.”
66) What company was ranked as having one of the most admired Canadian corporate cultures in Canada?
a. Hilti (Canada) Corp.
b. Flight Centre
c. Suncor Energy Inc.
d. Boston Pizza
e. WestJet Airlines
Answer: e
Diff: 1
Type: MC
Page Reference: 281
Skill: Recall
Objective: 8.7 Discuss the assets and liabilities of “strong cultures.”
67) Salma has just started a new job and is explaining the reciprocal obligations and promises between her and her
organization. What is she talking about?
a. Realistic job preview
b. Culture
c. Norms
d. Psychological contract
e. Expectations
Answer: d
Diff: 1
Type: MC
Page Reference: 268
24
Skill: Applied
Objective: 8.4 Describe the implications of “unrealistic expectations” and the “psychological contract” for socialization.
68) Psychological contract breach can occur for the all of the following reasons except for
a. when recruiters promise more than the organization can provide.
b. when newcomers lack sufficient information to form accurate perceptions.
c. when downsizing occurs.
d. when too many newcomers are hired at the same time.
e. when restructuring occurs.
Answer: d
Diff: 2
Type: MC
Page Reference: 269
Skill: Recall
Objective: 8.4 Describe the implications of “unrealistic expectations” and the “psychological contract” for socialization.
69) If a recruiter promises you more than an organization can provide, what might happen after you join the
organization?
a. Compliance
b. Psychological contract breach
c. Institutionalized socialization
d. Individualized socialization
e. Downsizing
Answer: b
Diff: 1
Type: MC
Page Reference: 269
Skill: Applied
Objective: 8.4 Describe the implications of “unrealistic expectations” and the “psychological contract” for socialization.
70) If an organization wants to prevent newcomers from experiencing a reality shock when they join the organization,
what should they do?
a. Have a formal mentoring program
b. Use institutionalized socialization tactics
c. Provide a realistic job preview
d. Provide an orientation program
e. Avoid psychological contract breach
Answer: c
Diff: 1
Type: MC
25
Page Reference: 269
Skill: Applied
Objective: 8.5 Describe the main “methods of socialization,” and how newcomers can be proactive in their
socialization.
71) What does “self-selection” refer to?
a. Self-socialization
b. Proactive socialization
c. Choosing to withdraw from the selection process
d. Selecting the type of socialization program you want
e. Selecting the type of mentor you want
Answer: c
Diff: 2
Type: MC
Page Reference: 270
Skill: Recall
Objective: 8.5 Describe the main “methods of socialization,” and how newcomers can be proactive in their
socialization.
72) All of the following are common examples of collective socialization except for
a. army boot camps.
b. fraternity pledge classes.
c. airline attendants.
d. salespeople.
e. apprenticeships.
Answer: e
Diff: 1
Type: MC
Page Reference: 273
Skill: Recall
Objective: 8.5 Describe the main “methods of socialization,” and how newcomers can be proactive in their
socialization.
73) What socialization tactic involves a fixed sequence of steps leading to the assumption of the role?
a. Fixed
b. Serial
c. Sequential
d. Collective
e. Formal
Answer: c
26
Diff: 2
Type: MC
Page Reference: 273
Skill: Recall
Objective: 8.5 Describe the main “methods of socialization,” and how newcomers can be proactive in their
socialization.
74) Your socialization will require you to attend two days of orientation followed by one week of classroom training,
then one month of on-the-job training. You will then be assigned a mentor for the next six months. What is this
called?
a. Formal socialization
b. Fixed socialization
c. Serial socialization
d. Sequential socialization
e. Investiture socialization
Answer: d
Diff: 2
Type: MC
Page Reference: 273
Skill: Applied
Objective: 8.5 Describe the main “methods of socialization,” and how newcomers can be proactive in their
socialization.
75) Kamal has begun a new job and his boss has told him what he can expect to happen during his first year on the job
including when he will attend training, when he will be assigned a mentor, when he will be given various assignments,
and so on. What is this called?
a. Individual socialization
b. Formal socialization
c. Fixed socialization
d. Serial socialization
e. Investiture socialization
Answer: c
Diff: 2
Type: MC
Page Reference: 273
Skill: Applied
Objective: 8.5 Describe the main “methods of socialization,” and how newcomers can be proactive in their
socialization.
76) After beginning a new job following graduation, you are surprised to learn that there are so many experienced
members of the organization who were once in your situation and are always willing and able to help you. What is this
called?
a. Mentoring
27
b. Proactive socialization
c. Collective socialization
d. Serial socialization
e. Informal socialization
Answer: d
Diff: 2
Type: MC
Page Reference: 273
Skill: Applied
Objective: 8.5 Describe the main “methods of socialization,” and how newcomers can be proactive in their
socialization.
77) What tactics represent the context of socialization?
a. Collective-individual and sequential-random
b. Collective-individual and formal-informal
c. Fixed-variable and formal-informal
d. Fixed-variable and serial-disjunctive
e. Formal-informal and serial-disjunctive
Answer: b
Diff: 3
Type: MC
Page Reference: 273
Skill: Recall
Objective: 8.5 Describe the main “methods of socialization,” and how newcomers can be proactive in their
socialization.
78) What tactics represent the content of socialization?
a. Sequential-random and fixed-variable
b. Collective-individual and formal-informal
c. Formal-informal and fixed-variable
d. Serial-disjunctive and sequential-random
e. Sequential-random and investiture-divestiture
Answer: a
Diff: 3
Type: MC
Page Reference: 273
Skill: Recall
Objective: 8.5 Describe the main “methods of socialization,” and how newcomers can be proactive in their
socialization.
28
79) What tactics represent the social aspects of socialization?
a. Formal-informal and serial-disjunctive
b. Serial-disjunctive and sequential-random
c. Collective-individual and investiture-divestiture
d. Collective-individual and serial-disjunctive
e. Serial-disjunctive and investiture-divestiture
Answer: e
Diff: 3
Type: MC
Page Reference: 273
Skill: Recall
Objective: 8.5 Describe the main “methods of socialization,” and how newcomers can be proactive in their
socialization.
80) What socialization tactics have been found to be most strongly related to socialization outcomes?
a. Content tactics
b. Context tactics
c. Social tactics
d. Collective tactics
e. Formal tactics
Answer: c
Diff: 2
Type: MC
Page Reference: 274
Skill: Recall
Objective: 8.5 Describe the main “methods of socialization,” and how newcomers can be proactive in their
socialization.
81) Research on mentoring has found that mentored individuals have
a. higher objective outcomes but not higher subjective outcomes.
b. higher objective and subjective outcomes.
c. lower subjective and objective outcomes.
d. higher objective outcomes but lower subjective outcomes.
e. higher subjective outcomes but not higher objective outcomes.
Answer: b
Diff: 2
Type: MC
Page Reference: 278
Skill: Recall
29
Objective: 8.5 Describe the main “methods of socialization,” and how newcomers can be proactive in their
socialization.
82) Joan and Tabatha started new jobs after graduation. Joan has had a mentor since she began but Tabatha has not
been able to find a mentor. What are the likely career consequences of this?
a. Joan is more likely to be promoted, but Tabatha is more likely to be satisfied with her job.
b. Joan is more likely to get paid more, but Tabatha is more likely to be satisfied with her job.
c. Joan is more likely to be satisfied with her career, but Tabatha is more likely to be satisfied with her job.
d. Joan is more likely to be promoted and to be more satisfied with her job.
e. Joan is more likely to be promoted, but Tabatha is more likely to be committed to her career.
Answer: d
Diff: 2
Type: MC
Page Reference: 278
Skill: Applied
Objective: 8.5 Describe the main “methods of socialization,” and how newcomers can be proactive in their
socialization.
83) Research on mentoring has found that
a. the psychosocial function is more strongly related to satisfaction with the mentoring relationship.
b. the career function is more strongly related to satisfaction with the mentoring relationship.
c. the psychosocial function is more strongly related to positive attitudes towards one's job.
d. the career function is more strongly related to positive attitudes towards one's job.
e. the psychosocial function is more strongly related to positive attitudes towards one's career.
Answer: a
Diff: 3
Type: MC
Page Reference: 278
Skill: Recall
Objective: 8.5 Describe the main “methods of socialization,” and how newcomers can be proactive in their
socialization.
84) Research on mentoring has found that
a. the psychosocial function is more strongly related compensation and advancement.
b. the career function is more strongly related to compensation and advancement.
c. the career function is more strongly related to compensation, and the psychosocial function is more strongly related
to advancement.
d. the career function is more strongly related to advancement, and the psychosocial function is more strongly related
to compensation.
e. the psychosocial and career functions are similarly related to compensation and advancement.
Answer: b
30
Diff: 3
Type: MC
Page Reference: 278
Skill: Recall
Objective: 8.5 Describe the main “methods of socialization,” and how newcomers can be proactive in their
socialization.
85) Formal mentoring programs are most effective when
a. the mentor has input into the matching process.
b. the protégé has input into the matching process.
c. the mentor and protégé have input into the matching process.
d. the organization determines the matching process.
e. the mentor and organization determine the matching process.
Answer: c
Diff: 3
Type: MC
Page Reference: 278
Skill: Recall
Objective: 8.5 Describe the main “methods of socialization,” and how newcomers can be proactive in their
socialization.
86) Information dependence can be explained by
a. social association theory.
b. social information processing theory.
c. socialization processing theory.
d. information dependence theory.
e. social dependence processing theory.
Answer: b
Diff: 2
Type: MC
Page Reference: 264
Skill: Recall
Objective: 8.1 Understand the differences between “information dependence” and “effect dependence.”
87) After beginning her new job, Mika wasn’t sure how she should think, feel, and act around her co-workers. She felt
very dependent on her co-workers. What is this an example of?
a. Socialization
b. Information dependence
c. Effect dependence
d. Unrealistic expectations
e. Psychological contract
31
Answer: b
Diff: 2
Type: MC
Page Reference: 264
Skill: Applied
Objective: 8.1 Understand the differences between “information dependence” and “effect dependence.”
88) After beginning her new job, Mika quickly realizes that she’d better listen to what her co-workers want her to do
because they could be friendly and helpful or they could ignore her and not ask her to join them for lunch. What is
this an example of?
a. Socialization
b. Information dependence
c. Effect dependence
d. Unrealistic expectations
e. Psychological contract
Answer: c
Diff: 2
Type: MC
Page Reference: 264
Skill: Applied
Objective: 8.1 Understand the differences between “information dependence” and “effect dependence.”
89) Which of the following is most accurate?
a. Organizations that provide realistic job previews are perceived by applicants as more honest but less trustworthy.
b. Organizations that provide realistic job previews are perceived by applicants as less honest and less trustworthy.
c. Organizations that provide realistic job previews are perceived by applicants as more honest and more trustworthy.
d. Organizations that provide realistic job previews are perceived by applicants as less honest but more trustworthy.
e. Organizations that provide realistic job previews are perceived by applicants as more honest and more fair.
Answer: c
Diff: 2
Type: MC
Page Reference: 270
Skill: Recall
Objective: 8.5 Describe the main “methods of socialization,” and how newcomers can be proactive in their
socialization.
90) Orientation programs that are designed to teach newcomers coping techniques to manage workplace stressors are
known as
a. entry stress reduction programs.
b. newcomer stress reduction programs.
c. realistic orientation program for entry stress.
32
d. realistic orientation program for socialization stress.
e. realistic orientation program for newcomer stress.
Answer: c
Diff: 2
Type: MC
Page Reference: 271
Skill: Recall
Objective: 8.5 Describe the main “methods of socialization,” and how newcomers can be proactive in their
socialization.
91) What does ROPES stand for?
a. Realistic orientation preview for entry stress
b. Realistic orientation program for entry socialization
c. Realistic orientation program for entry stress
d. Realism orientation process for entry stress
e. Realistic orientation program for encounter stress
Answer: c
Diff: 2
Type: MC
Page Reference: 271
Skill: Recall
Objective: 8.5 Describe the main “methods of socialization,” and how newcomers can be proactive in their
socialization.
92) What does ROPES teach newcomers?
a. Cognitive coping techniques to manage workplace stressors
b. Behavioural coping techniques to manage workplace stressors
c. Emotional coping techniques to manage workplace stressors
d. Cognitive and behavioural coping techniques to manage workplace stressors
e. Emotional and behavioural coping techniques to manage workplace stressors
Answer: d
Diff: 2
Type: MC
Page Reference: 271
Skill: Recall
Objective: 8.5 Describe the main “methods of socialization,” and how newcomers can be proactive in their
socialization.
93) Which of the following is most accurate?
a. Males and females are equally likely to have been a protégé.
33
b. Males are more likely to have been a protégé than females.
c. Females are more likely to have been a protégé than males.
d. Males are more likely to have been a mentor, and females are more likely to have been a protégé.
e. Females are more likely to have been a mentor, and males are more likely to have been a protégé.
Answer: a
Diff: 2
Type: MC
Page Reference: 277
Skill: Recall
Objective: 8.5 Describe the main “methods of socialization,” and how newcomers can be proactive in their
socialization.
94) Which of the following is most accurate?
a. Male protégés report receiving more psychosocial support.
b. Female protégés report receiving more psychosocial support.
c. Male protégés report receiving more career development mentoring.
d. Female protégés report receiving more career development mentoring.
e. Male protégés report receiving more psychosocial support and more career development mentoring.
Answer: b
Diff: 3
Type: MC
Page Reference: 277
Skill: Recall
Objective: 8.5 Describe the main “methods of socialization,” and how newcomers can be proactive in their
socialization.
95) Which of the following is most accurate?
a. Protégés in cross-gender dyads receive just as much career and psychosocial mentoring as those in same-gender
relationships.
b. Protégés in cross-gender dyads receive less career and less psychosocial mentoring as those in same-gender
relationships.
c. Protégés in cross-gender dyads receive just as much career mentoring but less psychosocial mentoring as those in
same-gender relationships.
d. Protégés in cross-gender dyads receive less career mentoring but just as much psychosocial mentoring as those in
same-gender relationships.
e. Protégés in cross-gender dyads receive more career mentoring and just as much psychosocial mentoring as those in
same-gender relationships.
Answer: a
Diff: 3
Type: MC
Page Reference: 277
34
Skill: Recall
Objective: 8.5 Describe the main “methods of socialization,” and how newcomers can be proactive in their
socialization.
96) Which of the following is most accurate?
a. Female managers and professionals benefit the least from a senior male mentor in male-dominated industries.
b. Female managers and professionals benefit the most from a senior male mentor in male-dominated industries.
c. Female managers and professionals benefit the most from a senior male mentor in female-dominated industries.
d. Female managers and professionals benefit the most from a senior female mentor in female-dominated industries.
e. Female managers and professionals benefit the most from a senior female mentor in male-dominated industries.
Answer: b
Diff: 3
Type: MC
Page Reference: 277
Skill: Recall
Objective: 8.5 Describe the main “methods of socialization,” and how newcomers can be proactive in their
socialization.
97) What is a developmental network?
a. A group of newcomers who go through the socialization process together
b. A group of people who take an active interest in and actions towards advancing the career of a protégé
c. A group of people who take an active interest in and actions towards advancing the socialization of newcomers
d. A group of people who form a network to help and advance the career of female protégés
e. A group of people who form a network to form relationships and develop their career
Answer: b
Diff: 2
Type: MC
Page Reference: 278
Skill: Recall
Objective: 8.5 Describe the main “methods of socialization,” and how newcomers can be proactive in their
socialization.
98) What of the following best represents a developmental network?
a. A protégé can have multiple developers from inside and outside the organization.
b. A protégé can have multiple developers from inside the organization.
c. A protégé can have multiple developers from outside the organization.
d. A protégé can have one developer from inside the organization and one developer from outside the organization.
e. A protégé can have multiple developers from inside the organization and from other organizations.
Answer: a
Diff: 2
35
Type: MC
Page Reference: 278
Skill: Recall
Objective: 8.5 Describe the main “methods of socialization,” and how newcomers can be proactive in their
socialization.
99) Two of the most important proactive behaviours are
a. information seeking and relationship building.
b. feedback seeking and relationship building.
c. information seeking and feedback seeking.
d. information seeking and general socializing.
e. general socializing and relationship building.
Answer: c
Diff: 2
Type: MC
Page Reference: 279