Top 7 Annoying Amazon Prime Video Issues
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Amazon Prime Video is one of the largest and best streaming services full of fascinating TV
shows and movies. However, what happens when you face an unexpected problem that
suddenly bursts into your evening watching your favorite series? We'll bet you're probably
feeling incredibly annoyed, mainly because you don't know how to fix one of the seven most
common issues with this service. But what if we told you that there is a solution? So read this
blog post to learn everything and enjoy your lovely videos peacefully.
# 1 Error 7235
If you often watch Amazon Prime Video on your Chromebook, you may get an error message
7235 that says Chrome doesn't have the WidevineCdm component. If it happens to you,
update Chrome first by going to Settings > About Chrome. After that, Chrome automatically
checks and installs all the updates. Once finished, type chrome://components in the address
bar. Next, find the Widevine content decoder and click Check for updates. Finally, restart your
browser. If you've done everything correctly, this problem shouldn't bother you anymore.
# 2 Error 2063
Amazon Prime Video has many TV shows and movies to choose from the list in your
subscription, but you can also buy or rent other titles. If you get an error message 2063 when
you try to do it, you should ensure that all of the payment information you entered is accurate
and up to date (especially your default payment information). You can do it through Your
account > Your Payments.
The problem may be temporary and related to your usual payment method. So, in this case,
you should think about choosing an alternative payment method. Also, don't rule out a Prime
Video charge issue, which you can quickly solve with the help of the experts at Howly
consulting service. You enter your request in the pop-up window of the website, and the
appropriate specialist will get back to you within a minute.
# 3 Error 5005
Can't even log in to your account? If so, you may see an error 5005 or something similar. As
a first step, reset your password. To do it, select Have you forgotten your password? And
follow the displayed instructions. If it doesn't solve the problem, force a reset of your device
(be it a PC, Smart TV, etc.).
Also, go to Account & Settings > Your devices. Find the device you're using, unregister it, and
then set it up again. It’s also helpful if you can't log out. Alternatively, if you can browse other
services without problems and your Internet connection is fine, the problem may be on
Amazon's side. In such a case, wait a while and try again.
# 4 Error 5014 or 5016
If you use a PIN to protect your account, you may see a Prime Video 5014 or 5016 error when
trying to unlock something. If it happens, the best advice is to wait a few minutes. Usually, the
problem resolves itself. However, if it doesn't, go to Account & Settings > Parental Controls
and select Change next to Prime Video PIN to set a new PIN. It may fix the problem.
# 5 Troubles with Watching the Live Broadcast on a Smartphone
Amazon Prime Video sometimes streams live broadcasts, such as concerts and sporting
events. But if you use your smartphone or tablet, you won't be able to find the live broadcast.
If you run into it, update the Prime Video app to the latest version. You can do it through
Google Play or the App Store. Just search for Prime Video and click Update.
# 6 Broadcasting Failure
Unfortunately, users may face many reasons concerning why some videos may not be
streaming on Amazon Prime Video. Moreover, such problems can vary depending on your
device. Below we described several effective solutions you should try one at a time. However,
remember that you can always seek help from Howly experts if you don't want to solve the
problem yourself.
✔️ First, completely close the Amazon Prime app and reboot your device.
✔️ Then, check and install updates for your device and the app.
✔️ Next, turn off all VPN or antivirus apps.
✔️ Finally, stop all Internet activity on your network (like downloading something in the
background or streaming someone from home to another device).
✔️ You can only stream the same thing on two devices simultaneously, so ensure that
no one else with access to your account is trying to stream something.
✔️ Reboot your router to ensure the problem is not related to your Internet connection.
✔️ Check How to fix Amazon Prime Video if it doesn't work.
# 7 Buffering and Constant Latency
Buffering and latency are some of the most common streaming problems on Amazon Prime
Video. It can be very annoying when your viewing is constantly interrupted by this cycle of
agony or when the video seems intermittent. You should run a network speed test to see the
download speed.
For example, with Prime Video, you'll need at least 1MB/s for SD content, 5MB/s for HD
content, and 15MB/s for 4K content. Ideally, your speed should comfortably exceed this
number to avoid confusion. Of course, the other usual steps apply here: update and reboot
everything (including the router) and try again.
Finally, are you sure the service is streaming late? Your TV may have a motion anti-aliasing
feature that helps eliminate ghosting and distortion. Unfortunately, this can make the
streaming service look laggy, mainly if it's shot at 24 frames per second. Instead, look in the
TV settings for options such as blur reduction and vibration reduction and turn them off.
Summing Up
We're sure you've probably found a bug described in this article that's been annoying you for
a long time, and you've fixed it. If not, it's best to contact Amazon support so they can help
you with some troubleshooting steps. Unfortunately, there are so many factors in streaming
— your ISP, your device, your network — that now and then, something will go wrong. In
addition, new problems can show up when Amazon upgrades.
However, the company is usually good at identifying and fixing them quickly. Finally, you can
take the easiest path that saves you time and nerves — contact the Howly experts, who will
do everything for you and fix any problem regarding Amazon Prime Video within the shortest
time.