CHARACTERISTICS OF TOURISM PRODUCT CHARACTERISTICS OF TOURISM PRODUCT ists to visit that region CHARACTERISTICS OF TOURISM PRODUCT INTANGIBLE CHARACTERISTICS OF TOURISM PRODUCT Before purchasing a tourism product, the buyer cannot be seen or inspected. Unlike a tangible product, such as, a car or any intangible product, there is no transfer of ownership of goods is involved in tourism. CHARACTERISTICS OF TOURISM PRODUCT PSYCHOLOGICAL CHARACTERISTICS OF TOURISM PRODUCT ists to visit that region tourist acquires his or her experiences while interacting with the new environment and this experiences would help attract and motivate other potential customer is the tourism product is able to satisfy the consumer. CHARACTERISTICS OF TOURISM PRODUCT HIGHLY PERISHABLE CHARACTERISTICS OF TOURISM PRODUCT ists to visit that region A tourism product cannot be stored in a shelf by the travel agent or tour operator who sells it. The production of the tourism product can only take place if the customer is actually present. A tourism product cannot be stopped, interrupted or modified once consumption begins. If the tourism product remains unused, the chances are it cannot be consumed anymore. COMPOSITE PRODUCT CHARACTERISTICS OF TOURISM PRODUCT ists to visit that region Unlike manufactured products, tourism product cannot be provided by a CHARACTERISTICS single enterprise alone. Many OF TOURISM providers contribute to cover thePRODUCT complete experience of the tourist visit to a particular place. CHARACTERISTICS OF TOURISM PRODUCT UNSTABLE DEMAND CHARACTERISTICS OF TOURISM PRODUCT ists to visit that region factors like seasonal, economy and politics and others influence the demand for tourism. In a year, there are certain times when there is a greater demand for tourism than others. At these times there is a greater need on services like hotel bookings, employment, the transport system, etc. CHARACTERISTICS OF TOURISM PRODUCT FIXED SUPPLY IN THE SHORT RUN CHARACTERISTICS OF TOURISM PRODUCT ists to visit that region The tourism product is the destination. It is not like a manufactured product that cannot be brought to the consumer; instead the consumer must physically go to the product for consumption. Therefore, the supply of the tourism product is limited in the short run and may be maximized on a long term basis depending upon the increasing demand pattern of the tourist product. It requires an in-depth study of users’ behavior, taste preferences, likes and dislikes so that expectations and realities coincide for the maximum satisfaction of the consumer. ABSENCE OF OWNERSHIP CHARACTERISTICS OF TOURISM PRODUCT ists to visit that region the tourism product cannot be owned. The services of the tourism product can be CHARACTERISTICS bought but the ownership OF TOURISM remain the provider of the service. These services can be PRODUCT bought for consumption but ownership remains with the provider of the service. CHARACTERISTICS OF TOURISM PRODUCT HETEROGENEOUS TOURISM CHARACTERISTICS OF TOURISM PRODUCT ists to visit that region tourism product tends to vary in standard and quality over time, therefore it is not a homogeneous product, unlike a T.V set or any other manufactured product. Due to this, there is variability in this product. THE Individuals performance in giving the same services may vary every time. CHARACTERISTICS OF TOURISM PRODUCT RISKY CHARACTERISTICS OF TOURISM PRODUCT ists to visit that region Tourism products are first purchased and later on consumed that is why there is a high level of risk involved in purchasing before the consumption of the products. An element of chance of risk is always there in the process. the tourism product has to purchase first before its consumption, therefore the risk is heightened. CHARACTERISTICS OF TOURISM PRODUCT MARKETABLE CHARACTERISTICS OF TOURISM PRODUCT Tourism product is marketed at two levels. At the first level, national and regional organizations engage in encouraging potential tourists to visit the country or a certain region by creating awareness and disseminate information of its country to potential tourist –generating markets and persuade visitors to visit the country. DOT or TBP. At the second level, the various individual firms providing tourist services, market their own components of the total tourist product to persuade potential tourists to visit that region TOURISM PRODUCT LIFE CYCLE TOURISM PRODUCT LIFE CYCLE Richard Butler developed a well-known useful theory is the Tourism Area life cycle in 1980. This theory is still used until today to help tourism planners and managers as a guide in their decision making. The tourism product lifecycle consists of six stages. at the early stage of the cycle, there are few people who know a particular place. It has a few tourist facilities like hotels and restaurant, its natural surroundings are unspoiled, which makes tourist get more attracted to it. The community is not focused on tourism and is focused in living in traditional ways. In this stage, the wanderers are the kind of tourist who would be most likely to be found in this kind of places. The wanderers are the path breakers of tourism because they have strong sense of adventure and seek out the world’s least visited places. once there are small number of tourist visit the location regularly, few locals starts a few tourist-related business and a few hotels and restaurants are built. Transportation facilities like taxi service is started to get people to and from the airport. The destination is still unsoiled and relatively unknown. when a destination start to become known, investors and tourist related companies get involve because they recognize that they can make a good profit. Locals are being hired by outsiders to give services to the tourist. Big hotels and restaurants and other facilities like bars and entertainment are turned into the center of tourism. at this point of the cycle, there are so many tourist and so many tourist related businesses in the destination that is has reached its capacity. If the expansion and building of facilities continue, the destination will suffer. The strong sense of local culture and unspoiled natural areas and other qualities that made the destination known at the first place is lost as it thrives to grow. The repeaters or the traditional tourist are most attracted in this stage. Their vacations are predictable and more laid back. the destination shows signs of wear and tear, hotels become run-down, local environment are polluted and many species no longer survive. Tourists who are looking for budget packages will still visit this destination in this phase. From the stagnation point onwards there are 2 basic possibilities: DECLINE OR REJUVENATION DECLINE in here the decline may be slow or rapid. For some reasons a destination may this stage such as natural disaster that have caused irreparable damage, REJUVENATION DECLINE competition from other tourist destination, poor long term planning and management or political and economic factors that are beyond the destinations control. During the stagnation stage, if there is no changes in management or strategic planning occur, decline in inevitable DECLINE This means that the destination Is no longer profitable and will either be closed or be turned into another type of business DECLINE in here the decline may be slow or rapid. For some reasons a destination may this stage such as natural disaster that have caused irreparable damage, REJUVENATION or regrowth, in here any tourist destination objective is to continue to attract tourist and stay profitable. REJUVENATION or regrowth, in here any tourist destination objective is to continue to attract tourist and stay profitable. But doing this requires radical changes to make the destination thriving again. It is important to focus on the sustainability of the destination. REJUVENATION Building and hotels should be managed and new facilities should not be built beyond a certain point. Roads, sewer facilities and water and energy supply all needs to be maintained well. Natural environment must also be restored and preserved. WEEK 9 SECTORS WITHIN THE TOURISM INDUSTRY AND IATA AND ICAO CODES The TOURISM INDUSTRY, also known as the TRAVEL INDUSTRY, is linked to the idea of people travelling to other locations, either domestically or internationally, for leisure, social or business purposes. Tourism industry is comprised of all the companies that provide the products and services that are meant and used by tourists at different stages of travel and tourism. 1.TRANSPORTATION SECTOR 1.TRANSPORTATION SECTOR is concerned with the movement of people from one location to another. This sector provides tourists the means of getting around at their destination. It plays an important role as it would be impossible for tourists to visit many tourist sites without it. It provides an essential link between points of origin to its destination areas. Due to the growth of air transport in recent years, long-distance travel has become much simpler and affordable. Distance is now measured in hours and not in kilometers. The world has indeed shrunk and becomes a small village. The development of air transport mostly occurred after World War I and II. Commercial airlines were created for travelers. Because of increasing air traffic, the commercial sector grows rapidly. Advantages and Disadvantages of Various Modes of AIR Transport Direct root, high speed, quick service, social and political significance, luxurious travel are the advantages of air transportation. High cost, jet lag, unsuitable for heavy bulk cargo, accidents always fatal, international rule to be observed are the disadvantages of air transportation. Today, the most popular and widely used mode of road travel is the automobile or the car. Road transport is dominated by the automobile, which provides views of the landscape and the freedom to travel. Tourist often travels with their entire family for holidays. The railway is the most economical, convenient, and popular mode of travel especially for long distance travel all over the world. The railroad was invented in the seventeenth century in Germany with wooden tracks. Advantages and Disadvantages of Various Modes of LAND Transport Flexibility, reliable, door to door service, economical, supplements other modes of transport, quick transit for short distances are the advantages of road transport. Slow speed, carrying capacity limited, accidents, none- AC coaches not so comfortable, comfort depends upon the conditions of roads are the disadvantages of road transport. this carries passengers across water. This includes ferries and ocean liners that offers transport from point A to point B. Cruise ships is also part of this sector where transportation is not the only purpose but the voyage itself plays a huge part of the travel experience. Advantages and Disadvantages of Various Modes of Water Transport Economical, carrying capacity enormously, develops international and coastal trades are the advantages of water transport. Water transport today plays two main roles in travel and tourism namely ferrying and cruising. FERRYING convey in a ferry or other ship or boat, especially across a short stretch of water. and CRUISING the action of sailing about in an area without a precise destination, especially for pleasure. FORMS OF WATER TRANSPORT • • • • • OCEAN CRUISES RIVER CRUISES FERRIES HOVERCRAFT PASSEBGER OR CARGO SHIPS Spacecraft – this is the most recent form of transportation that is becoming increasingly influential in the years ahead. Space tourism became commercially available in 2021 when three large aerospace companies opened their doors to the general public. However, there have been space tourists since 2001, when Dennis Tito, the first space tourist, paid $20 million for a commercial trip to space with Russian cosmonauts. Millionaire Dennis Tito Upon his return to Earth from the International Space Station on May 9, 2001, California millionaire Dennis Tito speaks at a press conference about his experience as the world's first space tourist. TITANIC SUBMARINE TOUR How much is a Titanic submarine tour? $250,000 per head The voyage, charging $250,000 per head, would last 10 hours during which passengers could get only around 20 minutes to view the Titanic wreckage. AIRLINE INDUSTRY or air travel is one of the main means that tourist and travellers reach their chosen destination and provides various services like scheduled and chartered flights. Companies may offer international or domestic flights. AIRLINE INDUSTRY Airlines are classified into two broad categories namely small carrier and large carrier. The small carrier also known as commuter airlines have less than 30 seats. The larger carriers, AIRLINE INDUSTRY Airlines are classified into two broad categories: SMALL CARRIER LARGE CARRIER also known as commuter airlines have less than 30 seats. also known as major airlines fly direct routes between the major cities and seat and seat 100 to 800 passengers. TYPES OF AIRLINES: SCHEDULED AIRLINES operate as regular schedules. CHARTERED AIRLINES or the non-scheduled airlines operate only when there is a demand, mainly during the tourist seasons. Lucio Tan IATA : PR ICAO: PAL (1966–2019) • Chinese-born Filipino entrepreneur who headed such companies as Fortune Tobacco Corp., Asia Brewery, Inc., and Philippine Airlines, Inc. • #7 Lucio Tan richest man in the Philippines • Networth: $1.7B. • The new president and chief operating officer of Philippine Airlines, Gilbert Santa Maria • The flag carrier of the Philippines was established in 1941. Philippine Airlines is a trade name of PAL Holdings, Inc. It is the first and oldest commercial airline in Asia operating under its original name. • The Philippine Airlines logo was inspired by the rising sun. IATA : PR ICAO: PAL • Must be a Filipino Citizen • At least 19 years old and above (no age limit) • Must have a height of at least 5’3” for female and at least 5’6” for males • Must have a 20/20 eyesight • Must have a clear and unblemished complexion • Graduate of anu Bachelor’s degree • Must be fluent in both English and Filipino SALARY AND BENEFITS IATA : PR ICAO: PAL • In the Philippines the anticipated total pay for a Flight attendant has an average salary of 34, 250 per month • First class accommodation for both international and domestic airports • Allowance for transportation • Free lunches for both in flight and on the ground. IATA: 5J ICAO: CEB John Gokongwei • The airline was established on 26 August 1988 and started operations on March 8, 1996. • pioneered the "low fare, great value" strategy. IATA: 5J ICAO: CEB • 18 – 25 years old • Height: Female: minimum 5’3”; Male minimum 5’7” • Weight: proportionate to height • SHS graduates and College level are welcome to apply • Proficient in English and Filipino • No visible tatoos • Has a valid Philippines passport • Willing to be assigned outside Metro Manila IATA code: Z2 ICAO code: APG is a low-cost airline based at Ninoy Aquino International Airport in Metro Manila in the Philippines.[6] The airline is the Philippine affiliate of AirAsia, a lowcost airline based in Malaysia. • • • • • • IATA code: Z2 ICAO code: APG • • • • Minimum of 18 years old 168 cm (5’5” tall for male and 157 cm for female Fluent in English both in written and spoken English Good communication skills Well rounded and outgoing personality Clear complexion - no visible marks in any parts of the body. It is ok if it can be covered with make up without making it too obvious. Graduate of anu discipline. If you have braces you can negotiate that you will take it off when training officially starts. Clear contact lens is recommended compared to eyeglasses. Colored hair is also ok as long as it’s only one color or two shades lighter or darker that your normal color. (IATA) International Air Transport Association. • The It is a non-governmental organization that supports the global standards for airline safety, security, efficiency and sustainability. • This organization formulates policy and standards in the airline industry. • Its main priority is to ensure the safety of aircraft and the air travelers. • Represents most major scheduled airlines, Generally deals with commercial aspect of airline operations, i.e. ticketing, interline baggage transfer, liability limits, etc (IATA) International Air Transport Association. • • AIRPORT CODES consisting of three letters, is linked to each national and international airport. This is also called the three-letter code. Ninoy Aquino International MNL AIRPORT (INTERNATIONAL) IATA CODE AIRPORT (DOMESTIC) IATA CODE Manila Ninoy Aquino Airport MNL Bancasi Airport / Butuan Airport BXU Mactan-Cebu Airport CEB DGT Iloilo Airport ILO Sibulan Airport / Dumaguete Airport Davao Airport DVO USU Cark Airport CRK Francisco B. Reyes Airport / Busuanga Aiport Puerto Princessa Airport PPS Legazpi Airport LGP Laguindingan Airport CGY Tuguegarao Airport TUG Bacolod- Silay Airport BCD Labo Airport / Ozamis Airport OZC Tacloban City Airport TAC Sayak Airport / Siargao Airport IAO Kalibo Airport KLO Roxas Airport RXS Zamboanga Airport ZAM Cotabato Airport/ Awang Airport CBO Bohol – Panglao Airport TAG Dipolog Airport DPL General Santos Airport GES Cauayan Airport CYZ Boracay Airport MPH Pagadian Airport PAG Laoag Airport LAO Basco Airport BSO Sanga-Sanga Airport TWT (IATA) International Air Transport Association. • AIRLINE CODES twocharacter airline d esignators PR 5J Z2 AIRLINE IATA CODE AIRLINE IATA CODE Singapore airlines SQ Lufthansa Airlines LH Qatar Airways QR Gulf Air GF All Nippon Airways NH Qantas Airways QF Emirates EK Asiana Airlines OZ China Southern Airlines CZ Vistara UK Jeju Airlines 7C Delta Air DL Malaysia Airlines MH Allegiant Air G4 Jetstart Asia Airways 3K China Airlines CI Royal Air RW Hawaiian Airlines HA Jin Air LJ Austrian OS Pan Pacific Airlines 8Y Japan Airlines JL Cathay Pacific Airways CX China Southern Airlines CZ Cebgo DG Skyjet Airlines M8 Etihad Airways EY Korean Air KE (ICAO) International Civil Aviation Organization This plays a primary role in providing set of standards that regulate operating practices and procedure in the technical field of aviation across the world. ICAO codes are used for "official" purposes such as Air Traffic Control for airports and airline flight identification. (ICAO) International Civil Aviation Organization • Airport code or location indicator is a two to four-letter code designating designating every aircraft type • It used by pilots and air traffic controllers in their communication, when making flight plans and in the Notams (Notices to Airmen). PAL CEB APG ICAO CODE AIRLINE 1. Philippines Airline PAL 1. Cebu Pacific CEB 1. Philippines Air Asia APG 1. Alphaland Aviation BIC 1. Cebgo SRQ 1. PAL Express GAP 1. Royal Air Philippines RYL 1. SkyJet Philippines BONUS 1. SkyJet Airlines MSJ 1. Sky Pasada WCC 1. Sunlight Air SEA 1. SEAir International SGD 1. 2GO BOI 2. ACCOMMODATION SECTOR 2. ACCOMMODATION SECTOR both travel and tourism industries contains accommodation sector where guest are requiring overnight accommodation for varied lengths of time. This sector offers a wide variety of options to its guest, catering to different taste, budgets and requirement. Aside from providing temporary shelter and a place to sleep, there are several other services offered by different companies. ACCOMMODATION SECTOR b is ar denits It eion, at in t a the der is. oom r and sterin ng. m B CB E RR DU CE SA A S A IK AM H C A C E NP RF O E M H D DIA O O HD S OA T TT EI E LO L NS GT N ACCOMMODATION SECTOR b is denits eion, in t a dthe oom r and st in ng. B CB E RR DU CE SA A S A IK AM H C A C E NP RF O E M H D DIA O O D A NS TT EI GT S LO N Hotels – this is the most popular accommodation for tourist. It provides private rooms that include bathroom and other facilities on a short-term basis. Most hotels also offer other services like housekeeping, room service and laundry services. H O T E L m ACCOMMODATION SECTOR b is ar enits It eion, at in t a the der is. oom r sterin B CB E RR DU CE SA A S A IK AM H C A C E NP RF O E M D DIAO HD S N OA TT GTI E L O N Hostels- are a form of sharedroom lodging wherein guest pay for a bed in a dormitory style set up. A room has multiple beds with kitchen and bathroom facilities for sharing. H O S T E L ACCOMMODATION SECTOR ar den It e at t der is. r and er ng. m B CB E RR DU CE SA A IK AM NE PF H D IA O H S O T T E E L L NS GT Shared Accommodation – Airbnb is another platform that increased its popularity of shared accommodation, which typically consist of a space in a house that may be shared with the owners. It consists of a private room or a room shared with other guest in one facility. S A H C A C R O E M D O D A T I O N ACCOMMODATION SECTOR b is ar de its It eion, at in t a the der is. oom r and sterin ng. m B CB E RR D UE SA A HI KC A C E N F S A R O E M H D DA O O HD S OA T TT EI E LO L S T N Campingit is an outdoor accommodation where tents ate used as temporary shelter. C A Glampingis a more glamorous spin on camping and it is bringing a whole new level of interest to the camping scene M P I N G ACCOMMODATION SECTOR b is ar de its It eion, at in t a the der is. oom r and sterin ng. m B CB E RR D UE SA A HI KC A C E N F S A R O E M H D DA O O HD S OA T TT EI E LO L S T N Campingit is an outdoor accommodation where tents ate used as temporary shelter. C A Glampingis a more glamorous spin on camping and it is bringing a whole new level of interest to the camping scene M P I N G ACCOMMODATION SECTOR b is ar dnItits ion, at a in er the is. oom and sterin ng. m C R U C S A S A I H C M A C E R O P E M H Bed and Breakfast (BnB) –where guest are provided with a private room for the night and breakfast in the morning. Guest are offered en suite bathroom facilities or bathroom for sharing. B B E R D E A A K N F IO D A N S G T D O HD S OA T TT EI E LO L N ACCOMMODATION SECTOR b is ar dnItits ion, at a in er the is. oom and sterin ng. m C R U C S A S A I H C M A C E R O P E M H Airbnb is a lightly regulated Bed and Breakfast (BnB) home-sharing site that lets–where almost guest arelist provided with a private anyone accommodations for room rent. for the night and breakfast in the morning. Guest are offered en suite bathroom facilities or bathroom for sharing. B B E R D E A A K N F IO D A N S G T D O HD S OA T TT EI E LO L N ACCOMMODATION SECTOR b is ar denits It eion, at in t a the der is. oom r and sterin ng. m B B E R D CE AA S A AM HK C A C NP RF O E M H D DIA O O HD S S N OA T TT EI E LO L GT N Cruise- is both classified as transportation and accommodation. Guest are offered their own cabin where they can relax and spend the majority of their time in a cruise ship. C R U S I E 3. FOOD AND BEVERAGE SECTOR – caters the basic human needs among tourist which is food and drinks. A wide range of companies that fall under this sector offers guest with an array of options of food and drinks. 3. FOOD AND BEVERAGE SECTOR Restaurants- are establishments that offer food and drinks that are primarily consumed inside the premise. This includes fast food restaurants, family restaurants, luxury restaurants and other eateries. 3. FOOD AND BEVERAGE SECTOR Bars and Cafés – offers travelers food and drinks where they can enjoy a relaxed environment. Bars are focused on alcoholic drinks while Cafés focus on hot drinks and light snacks. Both provide tourist a place for socialization. 4. ENTERTAINMENT SECTOR tourist often needs some entertainment once they arrive at their destination even although it is not their primary purpose for the journey. Many companies offer entertainment as one of the major attraction that draws people to the location in the first place. 4. ENTERTAINMENT SECTOR CASINO an entertainment establishment that provides tourist an opportunity to gamble through cards, dice and slot games. Some casinos are connected to hotels and resorts and sometimes host other entertainment such as musical or comedy performances. SHOPPING caters to the tourist basic needs it also provide a form of entertainment. Some people do travel to a specific part of the world to experience the shopping in that location. TOURIST GUIDES AND TOURS offers a guided and organized tour in a location. This usually consist of a group of people visiting some important attraction or tourist sites nearby while the tour guise gives factual information and make the tour more interesting and educational 5. CONNECTED INDUSTRIES there are other sectors in the hospitality and tourism industry that are linked to it. This includes companies that promote the interest of travel industry. These businesses help customers to connect with the travel and tourism products. 5. CONNECTED INDUSTRIES TRAVEL AGENTS in behalf of suppliers, travel agents sell travel products and generally receive a commission for doing so. They provide assistance to customers with advice on what the best travel products are available based on the customer’s preferences and budget. They also act as an intermediary between tourists and suppliers of travel products. 5. CONNECTED INDUSTRIES ONLINE TRAVEL AGENCIES it perform a very similar role to a traditional travel agency using the power of the internet while serving the purpose to connect tourist with travel products on behalf of the suppliers. 5. CONNECTED INDUSTRIES TOUR OPERATORS combines tour products and travel products together, in order to sell tour package. A tour package consist of a combination of air travel, accommodation, hotel transfers and the services of holiday reps, who are able to provide organized activities. 5. CONNECTED INDUSTRIES TOURISM ORGANIZATIONS these are organization that acts in the interest of the tourism industry itself, examples of which are tourism information companies, local tourist boards and tourism agencies. 5. CONNECTED INDUSTRIES EDUCATIONAL these are businesses that deliver a kind of education service that attracts tourist and travelers. It is linked into conferences and training activities and other academic institutions WEEK 9 SUPPLY AND DEMAND THE SUPPLY AND DEMAND THE SUPPLY AND DEMAND – this refers to the quantity of a product or services that is desired by the consumers. - In tourism demand, is the total number of person who wishes to travel and use tourist facilities and services at places away from their work or residence (Cooper et all. 1993) THE SUPPLY AND DEMAND - refers to the amount of the product and services offered in the market - In tourism supply consist of an amalgamation or mix of attraction. Tourism supply shapes the demand for tourism in a country. (Cooper et all. 1993) THE FOUR BASIC LAWS OF SUPPLY AND DEMAND ARE: 1 • If demand increases & supply remains unchanged, • then it leads to higher equilibrium price and quantity . 2 • If demand decreases and supply remains unchanged , • then it leads to lower equilibrium price and quantity. 3 • If supply increases and demand remains unchanged , • then it leads to lower equilibrium price and higher quantity. 4 • If supply decreases and demand remains unchanged , , • then it leads to higher price and lower quantity. EQUILIBRIUM PRICE – is where the supply of goods matches demand. is the reflection of the supply and demand. EQUILIBRIUM - is the state in which market supply and demand balance each other, and as a result, prices become stable. Generally, an over-supply of goods or services causes prices to go down, which results in higher demand. The balancing effect of supply and demand results in a state of equilibrium