Chapter 8, CE 11 and CE 18 Questions – Processes, Organizations, and Information Systems/ ERP / BPM
ISM 310 – Urbaczewski
Key questions you should be able to answer AFTER reviewing the lecture(s). These do not replace the
lecture! Rather they are meant to assist you in preparation for our class exam.
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What do we mean when we say “competitive advantage”?
How do we determine our business competitive advantage?
There are two basic types of processes. What are they and what is the difference? Examples?
What is meant by process efficiency? What is meant by process effectiveness?
What is an augmentation information system? What is an example?
How do information systems vary by scope?
What is a personal information system? A workgroup information system? Examples?
What is an enterprise system? What is an inter-enterprise system? Examples?
What is an information silo (island) and why is it a problem? (multiple reasons)
Why do we want to use enterprise systems? What is the purpose?
Why is data duplication a problem?
Why is isolated data a problem?
What are common department information systems for the various departments in a business?
(sales & marketing, operations, manufacturing, customer service, human resources, accounting)
How do we solve the problems of information silos?
What is BPR? Why would we do BPR?
Is BPR aa fast process? Why would we do BPR? What is an example of a BPR that we have
seen in a video in class?
What is an inherent process?
What are the steps in the Customer Life Cycle and what happens in each step?
What are the CRM Applications?
What are the ERP Applications?
How does ERP and EAI differ?
Why might we choose EAI instead of ERP?
What is Collaborative Management?
What are the issues and challenges in moving to an enterprise information system?
What does self-efficacies mean and why is this a concern for management?
When moving to an enterprise system, who should be trained first and why?
What is a business analyst?
How do Inter-enterprise systems solve problems of enterprise silos?
What is the platform for an inter-enterprise system?
How do we handle security with enterprise systems?
How many databases do we have with an ERP? An EAI?
What are some applications that are integrated for each department in a business? (supply chain,
manufacturing, CRM, HR, accounting)
How do we implement an ERP system?
What types of organizations use ERP?
What are the 5 steps to the classic Systems Development Life Cycle?