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Effective phrases

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FORWARD
One of the responsibilities faced by every person in a managerial or
supervisory position is the evaluation of employee performance. Most
successful organizations require periodic performance evaluations. This
guide is designed to help the appraiser in selecting phrases and words
which accurately describe a variety of commonly rates factors.
The phrases contained in this handbook are extremely positive and reflect
superior performance. By simply altering the phrases, it is possible to
describe areas in need of improvement. For example, “Excels in delegating
routine tasks to subordinates” can easily be changed to; “You can improve
your effectiveness by delegating routine tasks to subordinates”.
1
TABLE OF CONTENTS
TABLE OF CONTENTS
I.
I.
EFFECTIVE PHRASES
ACCURACY
4
ACHIEVEMENT
5
ADMINISTRATION
6
APPEARANCE
7
COMMUNICATIVE SKILLS
8
COMPETENCY
10
COMPUTER SKILLS
11
COST MANAGEMENT
12
CREATIVITY
13
DECISION MAKING
14
DELEGATING
15
DEPENDABILITY
16
DEVELOPMENT
17
EVALUATION SKILLS
19
GOALS AND OBJECTIVES
21
IMPROVEMENT
23
INITITATIVE
24
JUDGEMENT
25
KNOWLEDGE
26
LEADERSHIP
27
LEARNING ABILITY
28
LOYALTY AND DEDICATION
29
MANAGEMENT ABILITY
30
MATURITY
33
MENTAL CAPACITY AND APPLICATION
34
MOTIVATION
36
ORAL EXPRESSION
38
ORGANISING
40
EFFECTIVE PHRASES (cont)
PERFORMANCE QUALITIES GENERAL 41
2
PERSONAL QUALITIES
43
PLANNING
44
PROBLEM SOLVING
45
PROFESSIONALISM
46
QUALITY
47
QUANTITY
48
RELATIONSHIP WITH OTHERS
49
RESPONSIBILITY
51
STRESS
52
SUPERVISORY SKILLS
53
TACT AND DIPLOMACY
56
TIME MANAGEMENT
57
VERSATILITY
58
WRITING ABILITY
59
TABLE OF CONTENTS
II. HELPFUL ADJECTIVES
PAGES
60 - 62
III. HELPFUL VERBS
PAGES
63 - 66
IV. PERFORMANCE RANKINGS
PAGES
67 - 68
V. TIME FREQUENCY
PAGES
69 - 70
VI. GUIDELEINES FOR SUCCESSFUL
EVALUATIONS
PAGES
71 - 73
3
ACCURACY
recognises the importance of accuracy
performs with a high degree of accuracy
performs with consistent accuracy
achieves results with accuracy and precision
maintains high statistical accuracy
strives for perfection
excels in achieving perfection
avoids mistakes and errors
conforms to strict tolerances
meets precise standards
meets rigid specifications
keeps accurate records
maintains accurate documentation
provides explicit documentations
give meticulous attention to detail
excels in detail checking
forecasts with extreme accuracy
makes accurate predictions about future trends,
directions and development
4
ACHIEVEMENT
achieves optimal levels of personal performance
and accomplishment
produces a tangible, positive impact
achieves consistently high results
achieves bottom-line results
achieves lasting results
exceeds the norm
accomplishes more with fewer people
demonstrates the ability to achieve desired results
attains results without negative side effects
attains results through positive actions
5
ADMINISTRATION
ADMINISTRATION
demonstrates a high level of administrative
competence
manages paperwork efficiently and effectively
improves administrative efficiency through the
effective use of forms
constantly examines administrative effectiveness
and seeks better procedures
establishes effective systems for record retention
encourages administrative efficiency and
effectiveness
keeps simple records with little duplication
achieves high administrative output
establishes effective systems for information
retrieval
avoids burdening management with administrative
details
analyzes relevant information
effectively uses exception reporting to keep
management informed
understands and applies basis statistical methods
makes effective use of statistical applications
clearly establishes administrative rules and
regulations
uses sound statistical control techniques
enumerates and specifies procedures for
implementing and administering written policies
properly controls the release of proprietary
information
develops policies and procedures to improve
department
respects confidential information
maintains complete confidentiality
improves administrative support systems
supplies necessary support services
keeps informed of new technologies for
administrative support
develops successful administrative strategies
???????effective use of office equipment
excels in simplifying systems and reducing
paperwork
excels in eliminating unnecessary paperwork
effectively controls paperwork
6
APPEARANCE
recognizes the importance of appearance
presents an attractive appearance
takes pride in personal appearance
displays the type of grooming which is neat,
attractive and appropriate
gives proper attention to personal hygiene and
dress
dresses consistent with organizational
expectations
conforms to proper standards of dress
wears appropriate clothing and accessories
dresses appropriately for the position
displays good posture
projects poise and authority
makes positive first impressions
makes excellent impressions
projects a positive image
7
COMMUNICATIVE SKILLS
COMMUNICATIVE SKILLS
excels in effective and positive communications
effectively communicates management decisions
to achieve understanding and acceptance
communicates effectively openly, forcefully and
effectively
effectively communicates upwards, downwards
and laterally
communicates clearly and concisely
communicates with credibility an confidence
communicates effectively both horizontally and
vertically
communicates high expectations
develops and maintains two-way communications
improves the effectiveness of communications and
interactions with others
keeps other departments informed of
developments affecting their function
provides and intellectual atmosphere conductive to
the stimulation and interchange of ideas
communicates confidently with superiors, peers
and subordinates
excels in interpersonal communications
effectively communicates with co-workers
excels in communicating with individuals and small
groups
optimally utilizes all channels of communications
conducts meetings that achieve results
demonstrates good judgement in selecting the
proper mode of communications
is a skillful meeting participant
knows when to cover topics by letter or phone
makes a strong impact at meetings
makes appropriate use of formal vs. informal
communications
demonstrates string committee procedures and
techniques
encourages open communications to achieve
mutual understandings
excels in intercommunications and interactions
demonstrates and ability to perform and
communicate
demonstrates sound negotiating skills
effectively communicates goals and interplay of
ideas and concepts
is a competent communicator
prevents unproductive responses
8
COMMUNICATIVE SKILLS
avoids communication breakdowns
makes the best impression in all situations
demonstrates proper telephone techniques and
etiquette
makes effective use of the telephone
effectively explains and interprets organizational
policies and procedures
effectively organizes ideas for logical presentation
and acceptance
responds quickly to all oral and written
communications
excels in verbal and non-verbal communications
uses proper oral and written language
possesses a strong vocabulary
displays productive assertiveness
conveys an impression which reflects favorable
upon the public relations of the organization.
excels in dealing with the public
uses communicative skills to bolster the
organization’s image
promotes organizational policies, the quality of its
products and its reputation
demonstrates and conveys a favorable image of
the organization
9
COMPETENCY
COMPETENCY
demonstrates competent performance
is uniquely qualified
projects a special competence
effectively capitalises on strengths
demonstrates a high level of expertise
keeps informed of the latest trends and
development
demonstrates string personal effectiveness
constantly sharpens and updates skills
demonstrates strong interpersonal competence
believes in self
uses abilities to the fullest
devotes appropriate time and effort to the
development of professional competence
attends seminars and workshops to improve job
performance
maximizes personal strengths
excels in the effective application of skills
displays a high level of technical competence
effectively blends management skills with technical
expertise
combines technical competence with dependability
and loyalty
demonstrates highly sophisticated skills and
strategies
possesses specialised skills
highly skilled in all phases of job
excels in operational skills
displays excellent attention to technical skills
especially effective in the development and use of
supportive skills
10
COMPUTER SKILLS
maximizes the benefit of computer technology
incorporates the newest computer technologies
identifies computer support requirements
ensures that computers are used to generate
meaningful information and increase efficiency
encourages employee assistance and use of
computers
ensures the proper training of computer operations
utilizes the power of computers
makes effective use of computer equipment and
facilities
possesses a strong knowledge of computer
fundamentals
understands computer applications
is computer literate
keeps alert to new computer hardware
keeps abreast of new software applications
11
COST MANAGEMENT
COST MANAGEMENT
effectively controls costs through economical
utilization of personnel, materials and equipment
ensures that all expenditures are in the best
interests of the organization
effectively commits resources of staff, funds and
time
excels in controlling costs and eliminating waste
makes maximum use of allocated funds
makes realistic budget projections
gives close attention to monitoring budget
variances and plans appropriate adjustments
strives for maximum return on investment
excels in profit-oriented decisions
demonstrates sound costs effectiveness
maintains effective cost control
exercises appropriate cost control
effectively identifies areas needing cost reductions
displays sound judgement in managing and
controlling expenses
adheres to sound auditing principles
plans travel, entertainment and related expenses
to achieve essential organizational goals
adheres closely to organizational policies and
procedures when requesting expense
reimbursement
12
CREATIVITY
CREATIVITY
displays creative imagination
initiates fresh ideas
demonstrates creative strength
excels in nurturing new ideas
successfully develops creative strategies
displays a sense of inquiry
excels in creative experimentation
maintains high level of curiosity
seeks creative alternatives
displays a strong power of observation
challenges conventional practices
considers innovative possibilities
explores new paths, procedures and
approaches
encourages an environment conductive to
creativity
taps the creative potential of a group
encourages innovator
excels in creative thinking and problem solving
promotes a creative climate
creates satisfying solutions to problems
creates interest
demonstrates a high degree of originality and
creativity
creates opportunities
originates and develops constructive ideas
initiates good conceptual ideas with practical
applications
excels in developing spontaneous ideas
originates unsought ideas
seeks new ideas and approaches
stimulates ideas
promotes the flow of good ideas
is receptive to new ideas
13
DECISION MAKING
DECISION MAKING
makes decisions with confidence
makes sound decisions under pressure
can be relied on to make sound decisions
avoids hasty decisions
makes inventive and resourceful decisions
concentrates on developing solutions
is willing to make difficult and unpopular decisions
excels in seeking solutions
seeks staff input for decision making
develops fresh solutions
makes sound decisions in the absence of detailed
instructions
excels in suggesting optional solutions
thoroughly analyses conditions and reaches
independent decisions
develops resourceful solutions
supports convictions with sufficient force
uses the most penetrating and objective
evaluations to arrive at decisions
strives to improve decisiveness
weighs alternative decisions before taking action
encourages decision making at lowest possible
level
carefully evaluates alternative risks
practices sound risk taking
is willing to take calculated risks
exercises a wide range of decision making control
foresees the consequences if decisions
excels in foreseeing the effects of decisions
communicates decisions with confidence
demonstrates an ability to effectively influence key
decision-makers
14
DELEGATING
DELEGATING
delegates to improve organizational effectiveness
may be delegated the broadest discretion
delegates to maximize organizational strengths
delegates to evaluate employee potential
recognizes the need to concentrate on people
rather than tasks
effectively assesses delegation capability
recognizes the importance of working through
subordinates
delegates to improve job satisfaction of
subordinates
encourages delegation
demonstrates effective delegation techniques
effectively delegates responsibility
gives subordinates the authority needed to
effectively carry out delegated responsibilities
delegates with clearly defined responsibility and
authority
provides subordinates with the resources needed
to accomplish results
delegates while maintaining control
knows when and what to delegate
delegates routine tasks to subordinates
makes effective use of secretarial support
delegates to the proper person
effectively delegates unpleasant tasks
prevents reverse delegation
15
DEPENDABILITY
DEPENDABILITY
is consistent, dependable and accurate in carrying
out responsibilities to a successful conclusion
is very dependable and conscientious
is extremely reliable and supportive
can be relied upon to meet schedules and
deadlines
fully accepts all responsibilities and meets
deadlines
meets logically developed priorities
can be relied upon to do the job and any other
assigned tasks
is always fully prepared
can be relied on to successfully complete all
assignments
achieves results when confronted with major
responsibilities and limited resources
consistently punctual
utilizes all available resources to achieve results
is regular in attendance
can be counted on to achieve results in emergency
situations
effectively follows up assignments
is exceptionally reliable and trustworthy when
given an assignment
uses proven methods and techniques to achieve
results
displays a strong personal commitment to
successfully completing all projects
displays rigid self-discipline
attains results regardless of task levels
meets responsibilities promptly
fulfills all commitments
meets expectations
16
DEVELOPMENT
DEVELOPMENT
excels is selecting and developing individuals with
high potential talent
encourages individual growth and development of
employees
identifies staff development needs
excels in tapping hidden talents
recognizes development levels and ability to
self……… and others
exploits under-utilized capabilities
initiates and establishes personal growth and
career path
displays an ability to turn weaknesses into
strengths
turns potential into action
excels in developing career paths
develops subordinates in high achievers
plans for effective career development
cultivates strengths of subordinates
plans for future career development and
accomplishment
effectively develops employees
seeks personal growth and development
develops managerial candidates
understands personal strengths and weaknesses
encourages managers to develop subordinates
is successfully demonstrating the ability to develop
from a specialist to be generalist
excels in developing synergy
regularly assesses the development and
effectiveness of subordinates
gives proper attention to personal succession
planning
develops qualified successors
inspires subordinates to achieve their fullest
potential
(can’t read properly)-???? employees to
acquire?????????? and knowledge
encourages broad development of employees
shows genuine interest in ???????(can’t read)
encourages special preparation and training of
personnel
effectively tracks employee progress
uses a wide variety of training methods
deals effectively with different career stages of
employees
makes effective use of role-playing
improves the skills and develops the talents of
subordinates
17
DEVELOPMENT
successfully builds subordinates
coaches toward achievement
encourages employees to improve abilities for
greater responsibility
effectively recommends methods to assist
subordinates in overcoming weaknesses
concentrates development
on weak areas
encourages constructive actions by employees
assists subordinates in reaching new levels of
skills, knowledge and attitudes
makes winners out of subordinates
assists subordinates in applying new skills,
techniques and understandings
facilitates learning
develops creative potential
profits from experience
builds on strength
reinforces employee strengths
builds on the positive
18
EVALUATION SKILLS
EVALUATION SKILLS
establishes clear and meaningful criteria or
standard for effective performance
accurately assesses potential
accurately evaluates employee effectiveness
clearly establishes performance objectives and
evaluation criteria
effectively assesses the quality of work performed
by subordinates
establishes credible standards
establishes credible measurement methods
rates on the basis of performance and note
personality
effectively and continually evaluates activities
programs and functions
effectively rates job performance and not the
individual
constantly evaluates techniques and practices
effectively evaluates subordinates on the basis of
performance
effectively appraises departmental resources and
skills
accurately monitors performance against
objectives
effectively make quantitative determinations of
ability
recognizes high potential employees
identifies individuals who have a capacity to
perform
effectively evaluates others without creating
resentment or negative responses
show significant frequency differences in
appraising employees
gives recognition to deserving individuals
effectively grants rewards on the basis of objective
accomplishment
recognizes special talent and capabilities of
employees
effectively identifies goal achievers
produces highly accurate assessments
understands accomplishments, strengths and
weaknesses of employees
effectively assesses employee resources,
strengths and competencies
identifies and discusses weaknesses of staff
members
regularly assesses growth
identifies individuals needing periodic retraining
effectively tracks performance
19
EVALUATION SKILLS
directs performance appraisals toward the selfimprovement of employee
effectively utilizes performance reviews as a
motivation tool
plans for appraisal interview
gives proper attention to performance appraisal
interviews
encourages and facilitates self-evaluation
effectively critiques own work
benefits from constructive criticism
excels in establishing feedback systems for
evaluating results
accurately measures and assesses employee
feedback
20
GOALS AND OBJECTIVES
GOALS AND OBJECTIVES
controls the quality of the most crucial of all the
variables contributing to the realization of
departmental goals and objectives
effectively develops objectives
excels in planning, forecasting, setting objectives
and determining courses of action
establishes feasible and attainable goals
achieves cognitive objectives
sets realistic goals
effectively develops individual, departmental and
organizational goals to obtain objectives
effectively blends personal goals with
organizational objectives
sets reachable targets
sets compelling personal goals
sets worthy goals
sets goals that are compatible with those of the
organization
effectively develops goals
excels in formulating goals and plans of action
is a goal seeker
clearly establishes goals to achieve a significant
productive impact
clearly establishes goals and purposes
establishes performance targets for both short
range and long range
effectively establishes truly relevant objectives and
performance standards
establishes specific and measurable goals
sets, obtains and manages managerial objectives
sets clear and measurable objectives
formulates realistic objectives
effectively sets group performance objectives
establishes specific objections
effectively establishes group goals
effectively determines workable objectives
establishes methods for attainment of goals
excels in the perception of objectives
encompasses every objective valued by the
organization
effectively organizes, assembles an arranges
resources to meet goals
effectively matches goals to resources
effectively communicates objectives
21
GOALS AND OBJECTIVES
effectively matches resources with objectives
is aware of longer-term goals and larger
frameworks of concepts
effectually evaluates goals
displays sincerity of ambitions and objectives
achieves and surpasses goals
22
IMPROVEMENT
IMPROVEMENT
constantly strives to strengthen and refine
professional effectiveness
sets ambitious growth goals
consistently strives to improve performance
tactfully discusses areas in need of improvement
moves constructively toward improving
performance
clearly identifies improvement to be achieved
improves effectiveness by eliminating the
confusing
work cooperatively toward the identification of
areas needing improvements
excels in self-supervision and self improvement
excels in isolating characteristics in need of
improvement
often makes valuable suggestions for improvement
clearly pinpoints areas in need of improvements
excels in developing improved techniques
identifies performance improvement problems
develops totally new strategies
monitors improvement progress
devises improved means of accomplishing results
displays an eagerness to improve
makes affirmative contribution to improvements
demonstrates a strong effort to improve
produces changes for the overall improvement of
the department
displays a willingness to discuss weaknesses and
make improvements
uses constructive criticism to improve performance
establishes goals for improvement of performance
targets
welcomes opportunities for improvement
seeks opportunities for self improvement
responds favorable to suggested actions for
improvement
displays improved potential for advancement
shows steady progress
develops future goals for self-improvement
continues to grow and improve
articulates goals for future improvement
23
INITIATIVE
INITIATIVE
demonstrates a high level of initiative
displays ingenuity in anticipating and meeting
unexpected situations
is a self-starter
provides opportunity for initiative
is judicious in carrying out assignments without
direction
gathers and provides data in advance of need
excels in self-directing and self-pacing
plans and organizes with little or no assistance
demonstrates an ability to think along constructive
original lines
takes action without undue haste or delay
does things without being told
is a solution seeker
has the quality of knowing what has to be done
effectively initiates solutions
take charge in the absence of detailed instructions
makes practical suggestions
requires minimum supervision
demonstrates self-reliance and resourcefulness
displays self-reliant enterprise
is alert to new opportunities, techniques and
approaches
seizes all opportunities
explores new opportunities
captures all opportunities
innovates and creates new and unique methods
and procedures
effectively applies new concepts and techniques
constantly finds new and better ways of performing
job
extremely active and eager to try new approaches
24
JUDGEMENT
excels in making appropriate judgements
can be entrusted to use good judgement
excels in developing new perspectives
follows a variety of approaches in activities and
techniques
effectively diagnoses situations or conditions
systematically evaluates options in terms of
consequences
considers alternative courses of action
displays excellent intuitive judgement
exercises judgement on behalf of others
25
KNOWLEDGE
knows basis management principles and methods
possesses the knowledge to handle work of the
most complex nature
clearly understands purposes, objectives, practices
and procedures of department
displays strong knowledge of responsibilities
thoroughly understands all aspects of job
understands needs and requirements of job
is secure in job knowledge
is very knowledgeable over a wide range of job
responsibilities
has excellent “real world” experience
possesses practical hands-on experience
demonstrates strong technical and operational
knowledge
is exceptionally well informed
shares knowledge for the benefit of employees
keeps alert to current practices
demonstrates a comprehensive knowledge of the
field
keeps well informed on business, political and
social issues
26
LEADERSHIP
LEADERSHIP
takes charge
projects self-confidence, authority and enthusiasm
inspires the co-operation and confidence of others
demonstrates natural leadership ability
is emulated by peers and subordinates
displays leadership stature
displays an ability to stimulate others
demonstrates strong, dynamic leadership
commands the respect of others
shows dynamic leadership qualities
commands the attention of others
displays the strengths of the exceptional leader
demonstrates imaginative leadership
shows appreciation for contributions and
achievements
displays strong leadership patterns
promotes harmony and teamwork
displays leadership traits appropriate to the
situation
promotes group harmony
encourages team-building efforts
excels in training, leading and motivating people
builds a team spirit
effectively uses power and influence
demonstrates decisive leadership ability
faces problems with confidence and assurance
inspires confidence and respect
is a catalyst of success
radiates confidence
ehcits confidence
effectively maintains leadership in a group
environment
27
LEARNING ABILITY
shows eagerness and capacity to learn
displays an exceptional ability to learn new
methods
displays and ability to learn rapidly and adapt
quickly to changing situations
responds promptly to changes and opportunities
responds quickly to new instructions, situations,
methods and procedures
quickly grasps new routines and explanations
is receptive to new ideas
keeps alert to new learning opportunities
makes effective use of hands-on learning
benefits from all learning situations
encourages a positive learning environment
stimulates curiosity to improve learning
28
LOYALTY AND DEDICATION
is loyal to organization, associates and
subordinates
displays absolute loyalty to superiors and to the
organization
builds loyalty in subordinates
increases superior’s strengths
shows positive attitudes toward employer and
employees
places organizational interest ahead of personal
convenience
displays a renewed sense of purpose
is committed to organizational goals
displays a genuine interest in the organization
extremely dedicated
takes pride in job
displays a high degree of honesty, loyalty and
integrity
29
MANAGEMENT ABILITY
MANAGEMENT ABILITY
accurately assesses management effectiveness
effectively applies sound management principles
effectively uses contemporary management
concepts
keeps management informed on questions of
policy
excels in obtaining management support
demonstrates productive management techniques
encourages participative management
consistently prepares appropriate
recommendations
stimulates management efficiently and
effectiveness
displays strengths in human resources
management
multiplies management effectiveness
provides management with valid and reliable
information for human resources planning
successfully integrates objectives, opportunities
and resources
is a powerful asset to the organization
develops sensible and realistic programs
provides management with accurate information
concerning the strengths and weaknesses of
employees
effectively resolves conflicts between individual
needs and requirements of the organization
orchestrates successful programs
successfully builds and reinforces essential
programs
respects both employee rights and management
prerogatives
identifies major management problems
effectively solves problems that cross
organizational boundaries
sees the big picture
excels in resolving interdepartmental conflicts
demonstrates an ability to recognize management
problems and develop solutions
obtains the full support of other departments
pulls the organization together
knows when to seek help outside the organization
identifies relevant and appraisable components of
effective management
recognizes the important roles of responsibility,
authority and accountability
30
MANAGEMENT ABILITY
MANAGEMENT ABILITY
holds subordinates accountable for results
builds strong sense of teamwork and purpose
relates consequences to accountability
excels in task-oriented team development
demonstrates superior executive ability under a
variety of circumstances
obtains maximum team performance
conveys executive stature
shows those qualities that make a manager
forceful and effective
achieves teamwork effectiveness
strives for maximum team performance
encourages efforts toward common goals
displays attributes of an effective manager
excels in developing synergistic strategies
effectively manages self
maximizes the use of company resources
displays an effective, productive management style
accounts for effective and efficient use of
personnel
recognizes the difference between managing and
doing
avoids managing by crisis
provides subordinates with the resources needed
to attain results
excels in human resource management
attains results through the proper direction of
subordinates
is a challenging and inspiring manager
gives clear direction
excels in solving people problems
is aware of potential contributions of department
excels in defining, measuring an increasing
productivity
maintain firm departmental control
achieves high productive output while maintaining
high morale
promotes co-operative behavior and team efforts
follows proper codes of conduct
effectively recognizes the need for change
effectively manages change
31
MANAGEMENT ABILITY
implements change with minimal resistance
effectively deals with resistance to change
implements change with a positive impact
keeps fully alert to the weaknesses, strengths,
threats and opportunities facing the organization
excels in positioning for the future
32
MATURITY
displays a high degree of emotional maturity
excels in separating emotion from rationally
displays emotional stability
displays strong emotional control
copes constructively with emotions
keeps anger under control
displays mature reactions
maintains a mature attitude
maintains string self-control
displays superior emotional adjustment and
stability
keeps situations in proper perspective
displays maturity in handling disappointments
responds positively on inconsequential issues
33
MENTAL CAPACITY AND
APPLICATION
MENTAL CAPACITY AND
APPLICATION
grasps the most difficult concepts
displays fresh insight
displays a depth of understanding
uses intelligent reasoning
understands both theoretical and practical
concepts
displays considerable flexibility
displays strong flexibility
distinguishes between perception and reality
displays imaginative thinking
exceptionally keen and alert
displays organized thinking
is reasonable, smart and keen
excels in analytical thinking
is alert, quick and responsive
excels in heuristic thinking
is alert and broad-minded
excels in independent thinking
capable of sustaining a high level of concentration
thinks strategically
gives undivided attention
displays consistent, logical and orderly thinking
demonstrates original and independent thinking
displays excellent comprehension and retention
demonstrates a strong power of analytical
reasoning
displays strong powers of mental retention
sustains logical thinking in one area
possesses strong memory skills
thinks before taking action
displays a strong power of recall
thinks fast on feet
displays a very high cognitive ability
uses common sense
excels in systematic observation
uses common sense to reach workable
conclusions
gains new perspectives
demonstrates intellectual inquisitiveness
uses sound fact-finding approaches
widens intellectual horizons
demonstrates innovative insight
34
MENTAL CAPACITY AND
APPLICATION
makes effective use of mental imaging
demonstrates positive mental outlook
thinks futuristically
35
MOTIVATION
MOTIVATION
strongly motivated to achieve optimal results
displays energy and vitality in performing daily
responsibilities
strongly motivated to achieve higher expectations
displays intense involvement
highly motivated to achieve individual attainment
seeks total involvement
strives for the achievement of excellence
strives for maximum effectiveness
displays maximum drive in fulfilling job
responsibilities
volunteers for extra work and demanding
assignments
is totally absorbed in job
is a significant driving force
achieves success when confronted with limited
resources
keeps drive alive
turns past failures into future successes
displays a strong sense of purpose
is success-oriented
displays a strong personal commitment
capitalizes on opportunities
displays strong achievement drive
maximizes the opportunities within every situation
displays a strong competitive drive
operates effectively under adverse condition
displays intense desire
effectively overcomes personal and organizational
blocks to achieve results
displays a spirit of determination
maximizes individual resources and energies
effectively uses behavior modification to create
motivation and achieve results
optimizes individual traits
displays an enthusiastic spirit
displays highly motivated inner drive
displays extraordinary enthusiasm
goes beyond one is expected
sparks enthusiasm
gives maximum effort
builds employee enthusiasm
develops a motivating environment
36
MOTIVATION
motivates and challenges
sees subtle techniques to motivate
displays positive energy
is a prime mover
is a compulsive achiever
is ambitious and hard-driving
is task-oriented
is results-oriented
displays progressive attributed
is a self-motivator
maintain own momentum
maintains self-motivation
competes and co-operates
makes effective use of positive imagery to achieve
success
37
ORAL EXPRESSION
ORAL EXPRESSION
is a polished and confident speaker
presents ideas with power and persuasion
faces any size audience with confidence
achieves creditability and persuasiveness
excels in speaking on special occasions
has excellent persuasive ability
excels in impromptu speaking situations
uses voice and body to effectively convince and
persuade
excels in extemporaneous speaking
is a skillful interviewer
speaks efficiently on feet
possesses superior verbal understanding
makes presentation with poise and self-confidence
demonstrates strong personal presentation skills
uses understandable language that is relevant and
meaningful
makes lively and effective presentations
excels in speech proficiency
demonstrates excellent oral presentation skills
is eminently clear in verbal expressions
uses visual aids effectively
is highly articulate
makes effective use of charts, graphs, figures and
illustrations
displays clarity in expressing views
states positions clearly
makes effective demonstrations
displays an ability to present views logically
negotiates with skill
speaks at a pleasant tempo
displays strength in negotiating
enunciates clearly in a well-modulated voice
disagrees without arguing
speaks in a positive tone
knows how and when to say “no”
makes effective use of questions
38
ORAL EXPRESSION
ORAL EXPRESSION
effectively develops organisational capabilities
and integration of objectives
organises work well
organises effectively to achieve greater results
develops programs to improve the effectiveness of
the department and overall operation of the
organisation
demonstrates a systematic approach in carrying
out assignments
builds organisational effectiveness
is very orderly and systematic
excels in developing jobs, organisational structure
and systems
is methodical in planning and performing
keeps organisational levels to a minimum
avoids over-staffing
maximises organisational productivity
encourages co-operative organisational action
overcomes organisational block-ups
makes the most of organisational energy and
potential
makes effective use of all organisational resources
makes a substantial contribution to the growth of
the organisation
exerts a positive influence of the organisational
climate
deals effectively with organisational climate
identifies organisational needs
displays an organised approach to the job
39
ORGANISING
ORGANISING
effectively develops organisational capabilities and
integration of objectives
organises effectively to achieve greater results
develops programs to improve the effectiveness of
the department and overall operation of the
organisation
builds organisational effectiveness
demonstrates a systematic approach in carrying
out assignments
is very orderly and systematic
is methodical in planning and performing
excels in developing jobs, organisational structure
and systems
keeps organisational levels to a minimum
avoids over-staffing
maximises organisational productivity
encourages co-operative organisational action
overcomes organisational block-ups
makes the most of organisational resources
makes effective use of all organisational resources
makes a substantial contribution to the growth of
the organisation
exerts a positive influence on the organisational
climate
deals effectively with organisational climate
identifies organisational needs
displays an organised approach to the job
organises work well
40
PERFORMANCE
QUALITIES -GENERAL
PERFORMANCE
QUALITIES -GENERAL
demonstrates consistently distinguished
performance
is extremely resourceful
is extremely resourceful and enthusiastic
generates greater success in highly complex
situations
demonstrates exceptional work habits
consistently exceeds performance expectations
work diligently
performance regularly exceeds job requirements
extremely industrious
provides a competitive edge
displays hard working persistence
is not content with mediocrity
displays strong perseverance
excels in cutting through confusion
displays persistent attention to the job
turns risk situations into opportunities
is precise and efficient
turns competitive impulses into the most
constructive channels
displays concentrated effort
displays refinement, character and objectivity
displays industriousness, conscientiousness and
diligence in performing tasks
displays trust and confidence
possesses all traits associated with excellence
demonstrates credibility
displays strong analytical qualities
faces conflicts with confidence
excels in tedious research
competes with confidence
recognises and accepts personal assets and
liabilities
extremely self-confident
radiates self-confidence
displays accurate self-perception of abilities
demonstrates positive self-concepts
optimises the use of all available resources
excels in self-discipline
generates enthusiasm
capitalises fully on talents
effectively applies skills
41
PERFORMANCE
QUALITIES -GENERAL
PERFORMANCE
QUALITIES -GENERAL
responds quickly to feedback
maintains a high degree of involvement
develops success oriented approaches
displays positive approaches
turns negative into positives
displays positive attitude toward job and others
maintain an optimistic outlook when faced with
difficulties
excels in handling tough situations
develops positive expectations
develops realistic expectations
is a high potential employee
is very performance conscious
sets high standards of personal performance
receives and carries out tasks in a co-operative
manner
is an important contributor to the success of the
department
excels as a team player
projects as a team player
projects objectively
prevents personnel conflicts from reducing
productivity
42
PERSONAL QUALITIES
PERSONAL QUALITIES
is fair, cheerful and follows businesslike
procedures to accomplish objectives
displays many positive character traits
displays a winning personality
displays a pleasant, cheerful disposition
displays a pleasant personality
displays natural charm and charisma
displays an enterprising personality
displays a pleasant demeanor
displays an outgoing personality
has a calm, even temperament
displays energizing optimism
is stable, patient and steady
projects energy and enthusiasm
is relaxed, confident, enjoyable
is polished and poised
is very cordial
displays social grace
is warm and genuine
is sincere
displays positive responses to negative situations
displays positive, friendly and relaxed attitudes
uses humor constructively
displays keen wit
displays a harmonious and co-operative spirit
possesses a personal magnetism
possesses many valued personal traits
43
PLANNING
PLANNING
establishes strategic plans for future success
excels in developing action plans
proposes plans of action which are timely, realistic
and positive
effectively puts plans into action
effectively translates ideas into action
plans with a fresh perspective
effectively plans to avoid future problems
plans, organises and completes tasks in the
shortest, most efficient manner
effectively formulates strategies, tactics and action
plans to achieve results
prevents problems from occurring
excels in problem prevention
anticipates and resolves conflicts
plans appropriate strategies to arrive at solutions
plans for predictable resistance
plans effectively for systematic results
develops innovative strategies
excels in defining problems and planning solutions
develops positive strategies
excels in anticipating needs
develops innovative plans and solutions
meets or exceeds standards for major
responsibilities or objectives on time or ahead of
schedule
develops effective strategies to attain good
performance
constantly develops techniques to generate new
strategic alternatives
excels in developing “what if” scenarios
keeps comfortably ahead of work schedule
excels in developing strategic alternatives
translates planning into reality
develops sound contingency plans
effectively establishes task priorities
is not controlled by events and crisis situations
formulates plans and envisions goals
develops rational planning techniques
effectively implements plans with harmony and cooperation
44
PROBLEM SOLVING
demonstrates a strong ability to identify, analyse
and solve problems
displays an ability to solve problems, think, reason
and learn
displays a practical approach to solving problems
utilises a variety of analytical techniques to solve
problems
unusually decisive in handling difficult problems
effectively solves problems rather than symptoms
excels in identifying the real problems
excels in solving critical problems
solves problems before they become critical
excels in trouble shooting
works well with others in solving problems
translates problems into practical solutions
turns problems into opportunities
45
PROFESSIONALSIM
PROFESSIONALSIM
demonstrates an exceptional mastery of
professional skills
conveys professionalism
displays professional pride
demonstrates professional expertise
displays high standards of professional behavior
displays well-oriented professional knowledge
is a seasoned professional
demonstrates high standards of professional
conduct
seeks a higher degree of professional excellence
displays a professional style
shows concern about professional improvement
displays a professional profile
sustains a professional growth strategy
maintains high professional ethics
strives to grow professionally through continuous
study and participation
follows ethical procedures
stimulates professionalism
constantly seeks to broaden professional horizons
engenders respect for profession
maintain a high degree of professional participation
displays loyalty to profession
develops the skills needed to maintain the highest
standards of professional excellence
quality of work reflects high professional standards
writes memos, letters and reports that reflect
professional expertise
develops enduring professional relationships
provides subordinates with definite, positive
assistance to correct professional difficulties
46
QUALITY
quality of work is consistently high
achieves the highest standard of excellence
shows professional concern for quality work
emphasizes quality enhancement
promotes quality awareness
recognises the importance of quality
recognises the importance of quality in providing a
competitive edge
demonstrates accuracy, thoroughness and
orderliness in performing work assignments
performs with unusual accuracy, thoroughness and
effectiveness
is committed to excellence
achieves consistent effectiveness
strives for state-of-the-art perfection
is extremely neat
provides total quality assurance
displays pride in work
47
QUANTITY
makes a substantial contribution to the continued
operation and growth of the organisation
quantity of work is consistently high
performs at peak efficiently
maintains a peak performance
sustains a high achievement level
works at a high achievement level
performs at a high energy level
effectively expends energy
maintains unusually high output
is fast and productive
performs with unusual speed at a high rate of
output
exceeds normal output standards
produces beyond normal expectations
constantly produces more than expected
48
RELATIONSHIPS WITH OTHERS
RELATIONSHIPS WITH OTHERS
excel in effective human relations
promotes relationship of trust and respect
understands human behavior
understands and knows how to get along with coworkers
identifies and understands personal values of
superiors, subordinates, peers and others
displays a high degree of recognition, acceptance
and prestige in dealing with others
works effectively with others
establishes effective working relationships
promotes harmony among associates
makes favorable impression and easily gains
acceptance by others
builds positive relationships with superiors
makes the best impression in every situation
works effectively with multiple superiors
conveys a positive personal image
conveys considerable influence with superiors
excels in obtaining enthusiastic commitments
establishes credibility with superiors and
subordinates
gains management commitments
interacts effectively with peers
well accepted by other under difficult
circumstances
displays unconditional positive regard
work harmoniously and effectively with others
conveys positive influences
gets along well with others
displays genuineness in dealing with others
develops a strong working rapport with others
conveys a willingness to help
develops positive working relationships
excels in promoting team efforts
develops mutual support
is an excellent team worker
builds a close rapport
exceptionally willing and successful as a team
worker
builds trust and rapport
generates synergy
49
RELATIONSHIPS WITH OTHERS
encourages organisation-wide co-operation
promotes participative approaches
extremely co-operative with associates
demonstrates an ability to relate
excels in sustaining concentration while avoiding
confrontations
promotes co-operation
is co-operative and constructive
exercises considerable influence
demonstrates strong interpersonal skills
develops interpersonal trust
displays an interpersonal regard
displays positive affectivity
respects the opinions of others
50
RESPONSIBILITY
devotes appropriate attention to all responsibilities
accepts responsibility for own decisions and those
of subordinates
assumes responsibility for mistakes and
shortcomings of subordinates
is willing to accept ultimate responsibility
accepts responsibility for compliance with rules
and regulations
continues to seek and accept responsibility
takes positive action to meet growing responsibility
delegates responsibility effectively
is especially effective in assigning responsibility
builds personal accountability
displays a willingness to face conflicts
accepts new job assignments willingly
views new assignments as an opportunity for
growth
51
STRESS
STRESS
successfully copes with demands from superiors,
subordinates and peers
projects composure
copes effectively with risk and uncertainty
effectively handles competing priorities
adjusts promptly and calmly to change
works effectively for multiple superiors
handles the unexpected the coolness
thrives on stressful situations
successfully copes with unintended consequences
copes effectively with pressures and tensions
effectively manages stress
effectively handles stress and anxiety
capably handles potentially volatile situations
handles crisis and emergencies with coolness
demonstrates coolness under stress
makes positive use of stress to improve
performance
shows finesse in situations of stress
remains in solid control
performs well in crisis situations
gains control over job pressures
performs well under pressure
recognises stress-related problems
works effectively in high pressure situations
recognises the impact of stress and ????
organisational effectiveness
works calmly in a turbulent environment
knows when to seek help
remains calm in crisis situations
gets things done calmly
displays impressive poise under stress
recognises the importance of sound physical and
mental health for top performance
effectively balances the demands of job with
private life
shows poise when under pressure
maintains personal composure in high stress
situations
52
SUPERVISORY SKILLS
SUPERVISORY SKILLS
effectively motivates subordinates to exert the
effort necessary to attain organisational goals
maximises the performance of people and
equipment
excels in the supervision and leadership of
subordinates
gives constant encouragement to subordinates
gives constructive suggestion to subordinates
maintains a work situation which stimulates the
growth of individuals
strives to make job more meaningful, challenging
and contributory to the betterment of the
department
effectively coaches subordinates toward
achievement
brings out the best in employees
challenges the abilities of subordinates
makes certain that employees have a clear
understanding of their responsibilities
recognises the important relationship between
rewards, reinforcement and results
excels in analysing and adjusting work procedures
for maximum efficiency
maximises the value of recognition and rewards
effectively prevents over-staffing
makes effective use of constructive compliments
establishes realistic work demands
gives proper recognition
develops precise job expectations
excels in giving verbal praise
divides work into manageable activities
effectively balances work flow
develops a climate providing motivation,
participation and opportunities for employee
initiative
expects and demands superior performance
promotes an effective climate
places emphasis on results
encourages a climate for action
excels in getting work done by others
develops a spirit of teamwork
optimises productivity
builds co-operation
maintains maximum productivity from employees
promotes a comfortable, friendly organisational
atmosphere
53
SUPERVISORY SKILLS
SUPERVISORY SKILLS
effectively communicates organisational policies
and other information to subordinates
assists employees in career assessments
gives sound, practical advice
is readily accessible to subordinates
promotes positive involvement
guides employees to proper resources whenever
help is needed
encourages active involvement of staff
properly asserts authority
receives full support from staff
is effective in giving orders and directions
stimulates individual participation
avoids over-supervising
stimulates productive discussions sessions for
positive action
promotes a high degree of morale
gains employee confidence
effectively seeks and obtains ideas from group
members
develops strong credibility with subordinates
shows concern for the employee as a person
shows empathy
hires qualified people
shows genuine respect
gives helpful guidance to new employees
shows warmth and consideration
shows a sincere interest in employees and the
solution to their problems
is sensitive to the feelings of others
supervises firmly and fairly
excels in effective coaching and counseling of
subordinates
is fair and firm when dealing with subordinates
effectively uses counseling techniques and skills
establishes acceptable tolerance levels
inspires voluntary support and guidance to
employees
overcomes resistance to technological change
lends support and guidance to employees
effectively handles employee problems and
discontent
54
SUPERVISORY SKILLS
SUPERVISORY SKILLS
effectively deals with mistakes and errors
handles employee problems professionally
copes effectively with misunderstandings
recognises and deals with signs of employee
unrest
corrects without criticising
encourages constructive feedback
takes positive steps to avoid recurrence of errors
turns complaints into opportunities
keeps informed of supervisory legal responsibilities
settles disputes firmly
take appropriate remedial action
maintains order and discipline
quickly settles disciplinary problems
handles disruptive behaviour with firmness
takes prompt corrective action
handles problems immediately
keeps small situations from becoming big
problems
uses constructive discipline
effectively controls employee absenteeism and
tardiness
overcomes personality conflicts
capably manages the marginal performer
excels in revitalising employees who are coasting
capably handles resistance from staff members
deals effectively with resistance
55
TACT AND DIPLOMACY
TACT AND DIPLOMACY
displays a high degree of tact and diplomacy
employs procedures that reveals poise
handles situations with poise, understanding and
tact
accepts constructive criticism
tactfully admits mistakes and errors
deals tactfully with both lower and higher authority
displays proper etiquette
works well with others in the solutions of mutual
problems
respects the opinions, abilities and contributions of
others
displays grace and style
follows proper protocol
is polite in all situations
is co-operative and open-minded in working with
others
effectively turns defensive situations into
supportive relationships
displays excellent mannerisms
conveys sincere appreciation at every opportunity
takes appropriate action without offending
handles situations in a calm, objective manner
effectively resolves misunderstandings
accomplishes results without creating friction
handles confrontations with tact
disagrees with diplomacy
is tactful in conflict situations
negotiates with tact
displays trust and mutual understanding
56
TIME MANAGEMENT
TIME MANAGEMENT
achieves maximum time effectiveness
maximises peak times
places a high value on time effectiveness
uses time productively
excels in priority determinations
uses time wisely
distinguishes between low and high priority
activities
makes effective use of travel time
make effective use of waiting time
demonstrates effective allocation of time resources
maintains control over interruptions
concentrates on activities with a high payoff
concentrates on areas yielding the greatest return
concentrates on situations that offer the highest
return
effectively controls telephone, visitors and other
time traps
schedules time effectively
schedules all appointments
focuses on relevant issues
effectively uses the calendar
eliminates tasks which contributes the least to
organisational goals
effectively eliminates unnecessary paperwork
identifies unessential activities
works smarter, nor harder
identifies unessential activities
makes effective use of discretionary time
identifies and eliminates time wasters
keeps personal, family, and work life in proper
perspective
avoids time snares
avoids confusing activity with accomplishment
uses systematic methods to accomplish more in
less time
delegates for maximum time effectiveness
sets realistic time goals
makes effective use of peak time periods
57
VERSATILITY
possesses many talents and capabilities
demonstrates competence in many areas
has the ability to perform a wide range of
assignments
successfully handles multiple projects at the same
time
displays versatile expertise
demonstrates diversified skills
extremely versatile
effectively handles special assignments
displays flexibility in adapting to changing
conditions
effectively copes with accelerating changes
is flexible and open toward change
extremely valuable in providing back-up support for
other jobs
58
WRITING ABILITY
writes letters, memos and reports that command
attention and achieve results
writes with remarkable clarity an consistency
writes precisely and effectively
writes to convey a positive impression
writes in a positive tone
writes in a positive manner to reflect favorably
upon the organisation
writes reports that achieve maximum impact
writes with persuasion
writes proposals that win approval
prepares persuasive presentations
prepares concise and meaningful reports
excels in converting complex information into
simple, readable form
places emphasis on meaningful action words
possesses a large vocabulary
demonstrates strong editing skills
demonstrates creative writing ability
59
II. HELPFUL ADJECTIVES
60
HELPFUL
ADJECTIVES
HELPFUL
ADJECTIVES
absolute
considerable
eminent
great
accurate
consistent
energetic
hands-on
active
constructive
enlightening
harmonious
adaptable
co-operative
enterprising
helpful
adept
courageous
enthusiastic
high
affirmative
courteous
excellent
high-tech
alert
creative
exceptional
honest
ambitious
curious
exciting
imaginative
analytical
decisive
extra
immerse
articulate
dedicated
extraordinary
important
calm
definite
extreme
independent
capable
dependable
factual
industrious
challenging
desirable
fair
ingenious
charismatic
determined
favourable
innovative
clear-thinking
diligent
fine
intense
competent
diplomatic
flexible
involved
complete
discreet
forceful
keen
composed
distinctive
foremost
knowledgeable
comprehensive
dynamic
forward-looking
lasting
concise
eager
frank
latest
confident
effective
genuine
logical
conscientious
efficient
good-natured
loyal
HELPFUL
ADJECTIVES
HELPFUL
ADJECTIVES
magnificent
poised
self-confident
ultimate
major
polished
self-demanding
understanding
mature
positive
significant
unique
maximum
powerful
sincere
unlimited
meaningful
practical
sizable
unusual
motivated
precise
sophisticated
utmost
neat
predictable
sound
valuable
objective
productive
special
versatile
observant
professional
splendid
vibrant
open-minded
progressive
state-of-the-art
vigorous
opportunistic
prominent
stern
well-liked
optimal
proper
stimulating
winning
optimistic
prudent
strong
worthy
orderly
punctual
successful
zestful
organised
quick
superb
original
rational
superior
outstanding
realistic
supportive
patient
reliable
systematic
perceptive
remarkable
tactful
perfect
resourceful
tedious
persevering
respectful
thorough
persuasive
responsive
trustworthy
pleasant
rigorous
truthful
62
III. HELPFUL VERBS
HELPFUL
VERBS
HELPFUL
VERBS
accentuates
arises
carries out
contemplates
accepts
arranges
challenges
continues
accomplishes
articulates
checks
contributes
accounts
ascends
circulates
controls
achieves
ascertains
clears
conveys
acquaints
aspires
coaches
co-operates
acquires
assembles
collaborates
co-ordinates
acts
asserts
collects
copes
actuates
assigns
commands
creates
adapts
assimilates
communicates
dedicates
adheres
assists
compiles
delegates
adjusts
assumes
completes
demonstrates
administers
assures
complies
determines
adopts
attains
comprehends
develops
advances
attempts
computes
devotes
advises
attends
concentrates
directs
analyses
audits
conducts
discusses
anticipates
authorises
conforms
displays
applies
averts
conjects
disseminates
appraises
builds
considers
distinguishes
appropriate
calculates
consolidates
drafts
approves
capitalises
consults
effects
64
HELPFUL
VERBS
HELPFUL
VERBS
elicits
expects
impresses
motivates
emanates
expedites
improves
necessitates
emphasises
explores
influences
negotiates
employs
expresses
informs
notifies
empowers
faces
initiates
observes
emulates
facilities
Inspects
obtains
encompasses
focuses
Inspires
operates
encourages
follows-up
Insures
optimises
enforces
foresees
Interacts
orchestrates
enhances
formulates
interprets
organises
enlightens
fosters
interviews
overcomes
enriches
fulfills
investigates
oversees
ensures
furnishes
issues
paces
establishes
gains
judges
participates
evaluates
generates
keeps
perceives
evidence
gives
knows
performs
evokes
grasps
learns
perpetuates
examines
guides
maintains
plans
excels
handles
makes
possesses
executes
helps
manages
practices
exercises
identifies
meets
prepares
exhibits
implements
mobilises
presumes
65
HELPFUL
VERBS
prevents
represents
sustains
processes
requires
takes
produces
resolves
thinks
projects
respects
tolerates
promotes
responds
trains
proposes
reviews
translates
provides
revises
treats
persues
schedules
understands
radiates
secures
uses
realises
seeks
utilises
receives
serves
verifies
recognises
shows
vitalises
recommends
solves
weight
records
sparks
reflects
stimulates
regards
strengthens
regulates
strives
reinforces
studies
relates
submits
releases
supervises
relies
supports
reports
surveys
66
IV. PERFORMANCE RANKINGS
PERFORMANCE RANKINGS
exceptional
extraordinary
excellent
distinguished
outstanding
very good
good
superior
fair
satisfactory
sub-standard
unsatisfactory
unacceptable
68
V. TIME FREQUENCY
69
TIME FREQUENCY
always
usually
frequently
often
continuously
sometimes
occasionally
rarely
seldom
never
70
VII. GUIDELINES FOR
SUCCESFUL EVALUATIONS
71
GUIDELINES FOR
SUCCESSFUL EVALUATIONS
I.
II.
RATE OBJECTIVELY
USE SIGNIFICANT EXAMPLES
Most appraisal systems require the
rater to site examples of performance.
Examples should be objective and
specific rather than subjective and
general.
You can improve the accuracy of your
ratings by recognising the following
factors that subvert evaluations
1. THE HALO EFFECT
Whenever possible use quantitative
examples which can be expressed in
numerical terms using figures,
percentages or amounts. For
Example, is it preferable to state
“exceeded sales objective by 10%”
rather than “exceeded sales
objectives.”
The tendency of an evaluator to
rate a person good or bad or all
characteristics based on an
experience or knowledge involving
only one dimension.
2. LENIENCY TENDENCIES
Attendency toward evaluating all
persons as outstanding and to
give inflated ratings rather than
true assessments of performance.
3. STRICTNESS TENDENCY
The opposite of the leniency
tendency: that is a bias towards
rating all persons at the low end of
the scale and a tendency to be
overly demanding or critical.
4. AVERAGE TENDENCY
Attendency to evaluate every
person as average regardless of
major difference inperformance
Legislation, court cases and
government directives have added a
new dimension to the performance
appraisal process. Employee
evaluation may become a key issue in
litigation. Clearly the accuracy of
performance appraisals is a
requirement of the highest priority.
72
III. PLAN FOR APPRAISAL
INTERVIEW
III.
PLAN FOR APPRAISAL
INTERVIEW
(continued)
The appraisal interview is one of the
most important element of the
evaluation process. The purpose of
the interview is to review performance
and let people know how they are
doing. You can improve the
effectiveness of the interview by
adhering to the following guidelines:

develop positive action plans

end the interview on a positive
and supportive basis

select a quite comfortable and
appropriate location

plan to avoid interruptions

allow ample time for the discussion

put the person at ease

conduct the interview in a positive
manner
Effective performance appraisal
programs place emphasis on planning
for future development. The
attainment of organisational goals
coupled with maximum employee
growth is the mark of true
management success. You can
develop the full potential of
subordinates by implementing the
following;

review the rating by category

keep the interview performance
oriented
IV.
EMPHASISE FUTURE
DEVELOPMENT
1. Analyse performance and
develop appropriate strategies
for strengthening areas in
need of improvement.
2. Develop a goal-oriented plan,
to prepare for greater
responsibility.

encourage the person to talk

listen carefully

avoid the defensive
3. Establish follow-up plan to
ensure employee growth.

respond to objection, problems
and disagreements
4. Use positive reinforcement to
motivate

concentrate on facts

be honest

be a coach not a judge

place emphasis on positive
reinforcement
V.
EMPHASIS THE POSITIVE
The positive use of performance
appraisal combined with sound
management practice will contribute to
improve effectiveness of any
organisation.
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