Individual Notes
Chapter 1: Developing and Rebuilding Trust
Definition

To build trust, it involves consistency by committing and being reliable in actions.
Trust is built with time when individuals are reliable and their actions represent
their words (Brown, 2018).

Chaudhuri et al. (2002, as cited in Peircy, 2019) state that trust is key to
cooperation. Dawes et al. (1977, as cited in Peircy, 2019) cited that open
communication and transparency are key to developing cooperation and trust by
just being honest, sharing information, and engaging in open dialogue.

Rebuilding trust happens only when one shows consistent and genuine efforts to
correct the breach of trust.

It is an important step in rebuilding the trust when one takes responsibility and
admits the mistake of breaching the trust. Rebuilding starts with the
acknowledgment of the breach (Miller, 2014).
Why Does This Matter?

Trust enhances the cooperation of a team. When people work together towards a
common goal, having faith in each other enhances their cooperation and
eventually enables people to work together as a single unit (Peircy, 2019).

According to Brown (2018) trust leads to open communication in the team that
makes leaders to take effective decisions.

Miller (2014) says that trust plays an important role when resolving conflicts
within the team constructively. It allows the team members to communicate with
each other openly which solves the conflict easily.
Story

When I was in college, I was part of a group project that was related to Data
analytics software for a hospital management system. All the team members were
given individual tasks someone was responsible for the front-end, someone for the
back-end, and someone for the ML coding.

Due to some miscommunication within the team, we were unable to provide the
professor with the rough draft for our project. At that time, we all were studying
online so our leader of the team took the initiative to talk things out through Zoom
meetings, initiated the conversation, and laid out the whole plan so that we could
communicate with each other freely and understand each other’s problems, and
help with other tasks too.

Because of the trust between our team members that was built through open
conversations, we were able to complete the project on time and submit the final
draft to the professor before deadline.
Additional Resources

Grant A. (Host). (2020, November). TED Business [Audio podcast episode]. In
How to build (and rebuild) with Frances Frei. Spotify.
https://open.spotify.com/episode/74lXOArFmbK8CJuItbVE0x

Covey, S. M. R. (2006). The Speed of Trust: The One Thing That Changes
Everything. Free Press.
What would Jesus Do?

His disciples' faith was expressed as: In the Gospels, Jesus demonstrated faith by
choosing his disciples despite their flaws. For example, when Jesus chose Peter as
a disciple, He knew Peter would be rejected in the future but saw power in him
(Matthew 4:18-20, Matthew 26:69-75). This act of faith in their own abilities
aided the students' growth and development.

Reestablishing trust after a lie: Jesus' reaction to Judas' betrayal is the final
example of faith rebuilding. In the Garden of Gethsemane, Jesus addresses Judas
as a "friend" (Matthew 26:50), despite the fact that he knows Judas will betray
him. Jesus reveals forgiveness even in the face of lies, extending the possibility of
reconciliation by emphasizing that faith can be rebuilt through forgiveness and
grace.
So What? Now What?

In my personal and professional settings, as a leader I would initiate open and
transparent communications by regular team meetings, and team activities so that
I can create such an environment where my team members actively share
information.

I would always promote the nature of apologizing for mistakes and taking
responsibility for the actions setting myself as an example. Acknowledging
mistakes is important for rebuilding the trust within the team.

An organization has many employees from many cultures, so respecting and
recognizing cultural perspectives and norms is important for conflict resolution
and the decision process. I would always be mindful of the diverse
communication styles within the organization.
Self-Reflection Questions

I would always ask myself, what are the different strategies I should use to
enhance the trust within my team?

Am I doing enough to create an environment that gives my team members equal
opportunity to share information and have open communications?
References
Brown, B. (2018). Dare to Lead: Brave work, tough conversations, whole hearts. New York, NY:
Random House.
Miller, S. P. (2014). Next-generation leadership development in family businesses: The critical
roles of shared vision and family climate. Frontiers in Psychology.
https://doi.org/10.3389/fpsyg.2014.01335
Piercy, C. W. (2019). Problem-solving in teams and groups. University of Kansas Libraries.
Wycliffe, J., Forshall, J., & Madden, F. (1982). The Holy Bible.
http://ci.nii.ac.jp/ncid/BA03095415