Exam MB-260: Microsoft
Dynamics 365 Customer
Insights (Data) Specialist
https://www.certspots.com/exam/mb-260/
Microsoft MB-260 Dumps Questions
1. Your manager asked you to evaluate the use of suggested segments for
marketing campaigns.
You need to tell your manager what kinds of segments can be suggested
based on the current Dynamics 365 Customer Insights configuration.
Which two types of segments can be suggested? Each correct answer
presents a complete solution. NOTE: Each correct selection is worth one
point.
A. Customers who have generated the most revenue from ticket sales
B. Customers who have the lowest average customer satisfaction scores.
C. Customers who have made the most recent purchases.
D. Customers who have the highest total spend per customer.
Answer: A, D
Microsoft MB-260 Dumps Questions
2. You created several segments in Microsoft Dynamics 365 Customer Insights.
You need to perform a segment overlap analysis to understand what these segments
have in common.
Which two actions can you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
A. Analyze how specific values affect the overlap results
B. Save the overlapping members as a new segment.
C. View the analysis output to determine the count of members included in only one
segment
D. Export the analysis output for further review outside Dynamics 365 Customer
Insights.
Answer: A, B
Microsoft MB-260 Dumps Questions
3. You are implementing Microsoft Dynamics 365 Customer Insights as the company's
Customer Data Platform. You set up the data sources and start the unification process.
You need to identify the primary table within the Matching conditions page.
Which two criteria should you use to determine the primary table? Each correct
answer presents a complete solution. NOTE: Each correct selection is worth one point.
A. Choose the table that has several attributes in common with other tables.
B. Choose the table that has the most related tables.
C. Choose the Dynamics 365 contact table when this is available as the data source.
D. Choose the table with the most complete and reliable profile data about your
customers.
Answer: A, D
Microsoft MB-260 Dumps Questions
4. You created a Microsoft Dynamics 365 Customer Insights environment for testing
by copying the configuration of the production environment.
You need to make sure the new environment is operational and satisfies all relevant
requirements.
Which three steps should you perform after creating the new environment? Each
correct answer presents part of the solution. NOTE: Each correct selection is worth one
point.
A. Enter credentials for the data source that contains sales CRM contacts.
B. Remove export destinations and disable scheduled refreshes.
C. Recreate the data source that contains EcommerceCustomer.
D. Recreate the data source that contains sales CRM contacts.
E. Add role assignments to grant access to marketing team members.
Answer: A, D, E
Microsoft MB-260 Dumps Questions
5. You need to fix the problem with exports to Dynamics 365 Sales.
What should you do?
A. Verify the schedule run setting for the export rs set to "on."
B. Add the Dynamics 365 Sales Contact table to the profile
unification process.
C. Add a field for loyalty system email address in Dynamics 365 Sales.
D. Verify the segment for export does not contain more than 100,000
members.
Answer: B
Microsoft MB-260 Dumps Questions
6. You are a Customer Data Platform Specialist. Your organization is using Power
Query when connecting to Data Sources in audience insights. You need to load
eCommerce Contacts to audience insights.
Which statement about loading data to audience insights using Power Query is
correct?
A. You must create a separate Power Query data source for each entity you wish to
ingest.
B. Power Query automatically recognizes header rows in files when you use the
Text/CSV connector.
C. After you save a Power Query data source, you have to manually trigger the initial
refresh process.
D. You can add additional entities to the data source using Get Data functionality in
the Power Query.
Answer: D
Microsoft MB-260 Dumps Questions
7. You are a Customer Data Platform Specialist. The primary audience for
your instance of audience insights is business accounts. You need to show
audience insights data to Dynamics 365 Sales users without updating data in
Dataverse.
Which Customer Card Add-in controls requires you to create semantic entity
mapping before you can use it?
A. Contacts control
B. Intelligence control
C. Customer details control
D. Enrichments control
Answer: A
Microsoft MB-260 Dumps Questions
8. You are a Customer Data Platform Specialist. You successfully installed the
Customer Card Add-in and the required add-in control in Dynamics 365 Sales app.
You need to show customer enrichment data from audience insights in the Dynamics
365 Sales application.
Which two statements must be true for you to show the required data on a Customer
Card Add-in control? Each correct answer presents part of the solution. NOTE: Each
correct selection is worth one point.
A. Customer details control is successfully installed and added to the Contact form.
B. Active enrichment is applied to customer profiles.
C. Contacts from Dynamics 365 Sales are included in the audience insights unification
process.
D. Measure Control is successfully installed and added to the Contact form.
Answer: B, C
Microsoft MB-260 Dumps Questions
9. You have data that needs to be loaded from Microsoft Dataverse into an instance of
Microsoft Dynamics 365 Customer Insights.
You need to create a data source that connects to a Dataverse-managed data lake.
Which three statements do you need to be aware of when creating the connection? NOTE:
Each correct selection is worth one point.
A. You can select additional Dataverse tables for synchronization after the data source is
created.
B. Any user account with read permissions on Dataverse tables can be used to select tables
for synchronization.
C. The table count for the data source will stay at zero (0) until all selected tables are
synchronized.
D. Multiple Dynamics 365 Customer Insights data sources can simultaneously use the same
Dataverse managed data lake.
E. You must create a new data source if you need to connect to a different Dataverse
managed data lake later.
Answer: B, C, E
Microsoft MB-260 Dumps Questions
10. An organization is using Microsoft Power Query when connecting to data sources
in Microsoft Dynamics 365 Customer Insights. You need to load eCommerce Contacts
to Dynamics 365 Customer Insights using Microsoft Power Query.
Which is an appropriate action to take when using Microsoft Power Query to ingest
data?
A. You can have Microsoft Power Query automatically recognizes header rows in files
when you use the Text/CSV connector.
B. After you saw a Microsoft Power Query data source you have to manually trigger
the initial refresh process.
C. You must select Microsoft Power Query as an import method when creating the
data source
D. If a system process uses a Microsoft Power Query data source, you can
simultaneously edit the data source.
Answer: D